Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Responsibilities

• Responsible for corresponding solution planning and design, technical proposal write up, business quotation & presentation, solution clarification, etc.
• Work closely with customers, engineers and vendors to address and track end-to-end solution related issues
• Provide consultation to upstream and downstream wireless presales and post sales and technical strategy planning.
• Conduct technical workshop with customers, work closely with services team for project delivery.
• Responsible for project tasks assigned and to handle the tasks well within the given schedules.
• Provide coaching and mentoring for junior engineer(s), to ensure that the knowledge transfer is smooth and junior engineer(s) always perform up to company expectation.

Requirements

• Candidate must possess at least a Bachelor’s Degree with major in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
• Minimum 3-5 years of working experience in wireless telecom industry (LTE/NR/EPC).
• Good knowledge in LTE/LNR system (eNodeB/gNodeB, BSC/RNC,EPC etc)
• Vendor or Operator experience is essential.
• 5G marketing background or FWA related experience is required
• Have a good understanding on the operator's network technology and network basic knowledge; experience in 5G project operation is preferred
• Possesses good solution communication and presentation skills; more skilled work experience in solution sales is preferred
• Team player, self-motivated, result-oriented and highly independent, good presentation and negotiation skills.
• Ability to communicate bilingually in Mandarin and English is essential in order to liaise with Chinese speaking head office, stakeholders, counterparts and customers.

Interested candidate who wish to apply for this position, please click on APPLY NOW.

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R1331238 | Tan Ti Ying

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Responsibilities:

• Presale support including quote, network design, proposal, pre-sales testing support, etc.
• Responsible for organize, reply, clarification the tender/bidding.
• Establish and maintain good customer relationship; seek out, identify, develop and close business opportunities with key service provider accounts.
• Collect and analyse all marketing information to complete market insight and ensure product competitiveness.
• Manage all activities and coordinate between Huawei and our service provider accounts; produce and deliver formal business proposals and presentations to promote full range of Huawei Technologies solutions to defined customers.
• Identify key customer requirements and coordinate with Product Management and Engineering to ensure that these requirements are implemented in the products.
• Create co-operative business plans with service providers and their partners, help to define new business models and support product features.
• Identify, quantify and recommend action plan to address new business opportunities according to overall strategy.

Requirements:

• Minimum Bachelor Degree in Electronic & Electrical Engineering/ Telecommunication/ IT or equivalent qualification.
• Good knowledge in the fields of Core Network including: 5G, IMS, VoLTE, RCS and UC.
• Good understanding of customers’ needs in order to design the desired solution.
• At least 3 years of related product technical pre-sales working experience in ICT industry.
• With tender/bidding project experience.
• With proven ability to partner with service providers and develop new business models for service subscribers using new technologies.
• With proven ability to manage customer accounts in cooperation with Sales management& proven record of sales target.
• Detailed knowledge of carrier business models and service management strategies.
• Excellent collaboration skills with different levels of people & dept (Product Management, Engineering, Marketing).
• Creative and with good problem solving skill.
• A result oriented person and willing to accept new challenges.
• Ability to communicate bilingually in Mandarin and English. Mandarin is essential to communicate with colleagues in the head office in China.

Interested candidate who wish to apply for this position, please click on APPLY NOW.

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R1331238 | Tan Ti Ying

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Job Description: Assistant Project Manager

Position Overview:The Assistant Project Manager (APM) plays a vital role in supporting project management teams in planning, executing, and closing projects. This position involves collaboration with various stakeholders to ensure projects are delivered on time, within scope, and within budget. The APM will assist in coordinating project activities, maintaining documentation, and facilitating communication among team members.

Key Responsibilities:

1. Project Coordination:Assist the Project Manager in developing project plans, schedules, and budgets.
   Help in defining project scope and objectives, involving all relevant stakeholders.
   
2. Communication:Facilitate communication between project teams and stakeholders.
   Prepare and distribute project updates, meeting notes, and reports.
   
3. Documentation:Maintain project documentation, including project plans, status reports, and meeting minutes.
   Organize and file project materials for easy access.
   
4. Monitoring and Reporting:Track project progress and help identify potential risks or issues.
   Assist in preparing progress reports and presentations for stakeholders.
   
5. Budget Management:Support budget tracking and financial reporting for projects.
   Assist in processing invoices and managing project expenses.
   
6. Quality Control:Help ensure project deliverables meet quality standards and stakeholder expectations.
   Assist in conducting project reviews and evaluations.
   
7. Problem-Solving:Identify and propose solutions for project challenges and obstacles.
   Collaborate with team members to address issues promptly.
   
8. Supportive Roles:Participate in team meetings and contribute to discussions and planning.
   Assist in training and onboarding new project team members.
   

Qualifications:

• Education:Bachelor’s degree in Project Management, Business Administration, or a related field.
  
• Experience:1-3 years of experience in project management or a related field.
  Familiarity with project management tools (e.g., Microsoft Project, Trello, Asana).
  
• Skills:Strong organizational and time-management skills.
  Excellent communication and interpersonal skills.
  Ability to work collaboratively in a team environment.
  Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  
• Certifications:PMP or CAPM certification is a plus but not required.
  

Personal Attributes:

• Detail-oriented with a proactive approach to problem-solving.
• Adaptable and able to manage multiple tasks simultaneously.
• Strong analytical and critical thinking abilities.

Application Process:

Interested candidates should submit a resume and a cover letter detailing their relevant experience and interest in the position.

Responsibilities:

• Responsible for corresponding solution planning and design, technical proposal write up, business quotation & presentation, solution clarification, contract negotiation, etc.
• Analyse the competitor information to develop market insight and execute competitive strategies.
• Work closely with account team for identifying business opportunities, conduct business development opportunities and follow through company strategy.
• Responsible for at least mid-high level customer relationship management.
• Conduct technical workshop for customers, analyse the existing problems and challenges of customers' existing networks, combined with industry development trends, to put forward future-oriented network design & solution.
• Work closely with customers, engineers and vendors to address and track end-to-end solution related issues.
• Responsible for project tasks assigned and to handle the tasks well within the given schedules.
• Provide coaching and mentoring for junior engineer(s), to ensure that the knowledge transfer is smooth and junior engineer(s) always perform up to company expectation.

Requirements:

• Candidate must possess at least master’s Degree in Computer Science/ Information Technology, Engineering (Computer/ Telecommunication), Engineering (Electrical/ Electronic) or equivalent major.
• Minimum 5 years of working experience in telecom industry with fix network solution(datacom/dwdm/pon or sdn controller etc.) and technology understanding.
• Minimum 5 years of projects management experience in fix network domain.
• Minimum 3 years of projects E2E solution design (HLD/OLD) experience on fixed network domain
• Vendor or Operator experience is essential.
• 5G knowledge and related project experiences is preferred.
• Knowledge about Huawei fix network solutions and products is preferred.
• Team player, self-motivated, result-oriented and highly independent.
• Experience in pre-sales, bidding / service sale is preferred
• Experience in marketing & sales will be an added advantage.
• Good product/solution presentation and negotiation skills.
• Ability to communicate bilingually in Mandarin and English is essential in order to liaise with Chinese speaking head office, stakeholders, counterparts and customers.

Interested candidate who wish to apply for this position, please click on APPLY NOW.

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R1331238 | Tan Ti Ying

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

What you will be doing:

• Manage the day-to-day operations of a cluster of properties, including maintenance, cleaning, security, and landscaping.
• Ensure all building systems, including ACMV, electrical, plumbing, sanitary, building management system, and fire safety systems, etc. are functioning normally and correctly.
• Schedule and supervise maintenance and repair work to keep the facility in optimal condition and ensure compliance with statutory requirements.
• Ensure fulfilment of FMC contractual requirements.
• Coordinate with external contractors and service providers as necessary.
• Ensure closure of all feedback related to facilities management services.
• Develop and implement preventive maintenance programme.
• Ensure compliance with health and safety regulations and company policies.
• Manage incidents and comply with incident reporting requirements.
• Prepare and manage the facilities budget, ensuring cost-effective solutions.
• Track and report on operation revenue, expenditures and identify cost-saving opportunities.
• Negotiate contracts and manage relationships with vendors, suppliers, and service providers.
• Monitor the performance of vendors to ensure quality and adherence to agreements.
• Ensure projects are completed on time, within budget, and to required standards.
• Implement and manage sustainability initiatives to reduce the environmental impact of the facility.
• Promote energy-saving, water-saving practices and waste reduction.
• Lead and develop the facilities management team, providing training and support as needed.
• Foster a positive and productive work environment.
• Prepare monthly KPI reports, meetings, and management report.
• Ensure proper filing of service reports and other relevant records.
• Work closely with Start-Up FMC on defects management during Defects Liability Period of the Building (if applicable).
• Carry out any other work necessary as directed by the Client or Superior.

You are:

• Minimally a Bachelor's Degree and have managed an accumulated building portfolio of > 200,000 sqm in the past 3 years.
• Possess minimally of 8 years if relevant working experience at his/her equivalent level as a Sr. FM and proven management background.
• Possess minimally of 5 years’ experience in providing integrated facilities management services

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Key Responsibilities:

- Collaborate with product team to identify market trends and innovation ideas

- Develop sales strategies and engage with architects, designers, and product team

- Establish relationships with contractors and train sales team

- Work with leadership to set sales goals and budgets

- Ensure prompt customer response and develop new product launch strategies

- Manage implementation of lighting systems and solutions

Qualifications:

- Bachelor's degree in engineering, architecture, design, lighting, or related studies

- 3-5 years of technical sales experience in the lighting industry

- Strategic planning and execution skills

- LED experience or strong relationships in lighting design

- Excellent communication and sales presentation skills

- Lighting Certification

- Proficiency in MS Office Professional

Personal Attributes:

- Dynamic, self-starter with a strong sense of responsibility and ownership

- Positive, goal-oriented attitude

- Value teamwork and collaborative environment

- Hands-on approach and style

- High degree of accountability for performance

- Outstanding planning, organizational, and administration skills

- Flexibility and adaptability in a fast-paced environment

The Project Coordination Analyst plans, organizes, coordinates, and tracks activities to develop, deploy, and upgrade software and hardware. He/She troubleshoots project issues to maintain schedules utilizing established processes and procedures and makes recommendations for preventing recurrences. This position coordinates deployments and implementations and facilitates activities to ensure programs and projects are implemented successfully and meet established deadlines and budget.

Key Accountabilities:

• Leads project teams to achieve business results and to meet customer (both internal and external) requirements.
• Creates, prepares, and maintains project plans to estimate resources, plan, define goals, establish metrics, assess risks, develop cost plans, and provide stakeholder reports
• Leads meetings on project progress (e.g., issues, impacts, challenges, resolutions, action items, resources, deliverables, schedules, etc.) to achieve objectives on time and within budget
• Interacts with internal cross function groups, vendors and customers to clarify project and business needs.
• Maintains relationships among key stakeholders and technical groups to facilitate technical problem resolution.
• Communicates status to senior management on issues, concerns, and risks to recommend solutions and to ensure products meet customer's needs.
• Tracks milestones and deliverables to ensure project is on time and within budget. Manages the change control process to ensure project deliverables are formally reviewed, completed within planned cost and timeframe, and closed.
• Leads and clarifies product planning and design collaborations with project team members to coordinate deployments.
• Evaluates project to determine risk factors.
• Acts as a field and I.S. partner consultant to review, evaluate, and communicate progress on system release scheduling.
• Conducts post-release reviews to verify accuracy.
• Reviews release processes and procedures to verify operations and user community controls are applied

Key Requirements:

• Possess a Bachelor’s degree in Engineering , Computer Science, Information Technology or related fields
• Project Management Professional (PMP) certified is an advantage
• At least 3 to 5 years hands on implementation and IT project management experience
• Excellent communication skills, both verbal and written
• Hands on approach with a can-do attitude, self-driven and agile
• Job will require candidate to interact with groups on different time zones, e.g. US time
• Travelling may be required depending on project requirements, estimated to be 25%
• Experienced in handling large and complex projects across multiple countries in the region

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Derivatives and Margining Operations Manager (Internal Job Title: Securities & Derivatives Sr Analyst – C12) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Manage the processing of Derivatives trade confirmation and settlement in timely and accurate manner
• Proactive engagement with Singapore country and Global Commodities stakeholders(Business, Technology, Finance/PCG, Legal etc.) in order to support the business and clients.
• Formulate procedures, techniques and contribute to the development of new techniques that increase team productivity, ensuring entire team meets or exceeds performance goals
• Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk
• Working closely with Risk & Control in developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements.
• Involvement in shaping/building standardized and sustainable operational workflow and service standards for new
• Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk.
• Complete Static data set-up to facilitate trade booking in a timely and accurate manner.
• Perform reconciliation and investigate cash breaks in coordination with the Control team.
• High level of focus on digitization, automation and elimination of manual touch points (MTP).
• Implementing a successful People and Engagement strategy to help attract, develop,retain and recognize a diverse and talented global workforce
• Promoting a culture of continuous improvement and cultivating a robust service and control environmentCoaching and mentoring our People.
• Ensuring effective one to one discussion. Providing direction, feedback, support, and encouragement for career development
• Championing diversity and inclusion to create a working environment which allows our People to thrive and excel

As a successful candidate, you’d ideally have the following skills and exposure:

• University degree or equivalent work experience
• 7-10+ years of relevant experience in Tier 1 global financial institutions
• Ability to work under pressure and manage to deadlines in a fast-paced environment.
• Strong interpersonal skills and ability to interface with senior management
• Strong risk management and control mindset
• Excellent Project Management/UAT skills
• Self-reliant, excellent problem solver and results oriented
• Demonstrated experience leading people and developing effective and diverse teams.
• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

Job Summary

The Enterprise Account Manager plays a pivotal role in driving new business opportunities and fostering strategic relationships between UPS and designated Enterprise Accounts. This individual is tasked with executing well-defined business plans that align with the overall objectives of UPS, continually striving to meet and exceed sales and revenue goals. In this multifaceted position, the Enterprise Account Manager will lead service and sales initiatives across UPS's extensive portfolio, which includes Freight Forwarding and Distribution services. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation.

Responsibilities

Contract Management and Account Performance Analysis

• Ensure adherence to contract compliance by overseeing the entire renewal process.
• Negotiate and execute all elements of contracts between UPS and customers, guaranteeing mutual agreement on terms and conditions.
• Regularly maintain and analyze comprehensive customer information and account performance data related to Freight Forwarding and Distribution services.
• Evaluate sales performance against established objectives, identifying areas for improvement and growth.

Business Intelligence Utilization and Market Analysis

• Utilize advanced business intelligence and analytical reporting tools to conduct thorough assessments of account performance.
• Generate insights that inform strategy adjustments and enhance service delivery.
• Monitor and analyze competitor activities to gather actionable intelligence.
• Utilize information to inform strategic engagement with both prospective and existing customers, enabling UPS to maintain a competitive edge.

Customer Relationship Management and Solution Development

• Cultivate and manage strong, lasting relationships with key stakeholders at Enterprise Accounts.
• Act as the primary point of contact for customer inquiries, ensuring timely and effective communication.
• Collaborate with cross-functional teams within UPS to design and implement customized solutions that meet the specific needs of Enterprise Accounts.
• Advocate for customers’ needs within UPS, ensuring alignment between customer expectations and service delivery.

Requirements

• Possess a Degree in Business, Finance, Logistics or related field in healthcare.
• Possess at least 7-10 years of proven experience in sales, preferably within the logistics or transportation industry
• Demonstrate strong negotiation and communication (written/verbal) skills
• Display strong drive to meet and exceed sales target, with past track record
• Able to work independently and with others in a team
• Willing to travel for business needs when required

Job Responsibilities

• Lead and manage project execution, monitor site progress, and ensure on-time completion of the project
• Ensure compliance with safety regulations and the latest WSH Act at all time
• Evaluate and report to management on project progress
• Able to liaise with subcontractors, architects, consultants and authorities
• Help to set guidelines and provide expertise and supervision to the team
• Identifying potential risks, performing risk analysis and planning risk mitigation strategies
• Controlling all construction operations, procurements, the quality of deliverables and project costs
• Obtain permits and licenses from appropriate authorities
• Ensure all deadlines are meet
• Perform other ad hoc duties given by management

Job Requirements

• Possesses at least a Degree or Diploma majored in Civil Engineering or related field
• Excellent knowledge of construction materials and equipment
• Minimum 5 years of experience in related position
• Experience in HDB/MOH project
• Be a team player, independent, meticulous, diligent and organized with positive work attitude
• Conflict resolution and conflict management experience

Job Responsibilities

• Lead and manage project execution, monitor site progress, and ensure on-time completion of the project
• Ensure compliance with safety regulations and the latest WSH Act at all time
• Evaluate and report to management on project progress
• Able to liaise with subcontractors, architects, consultants and authorities
• Help to set guidelines and provide expertise and supervision to the team
• Identifying potential risks, performing risk analysis and planning risk mitigation strategies
• Controlling all construction operations, procurements, the quality of deliverables and project costs
• Obtain permits and licenses from appropriate authorities
• Ensure all deadlines are meet
• Perform other ad hoc duties given by management

Job Requirements

• Possesses at least a Degree or Diploma majored in Civil Engineering or related field
• Excellent knowledge of construction materials and equipment
• Minimum 5 years of experience in related position
• Experience in HDB/MOH project
• Be a team player, independent, meticulous, diligent and organized with positive work attitude
• Conflict resolution and conflict management experience

• Manage Interior fit out works project
• Plan and schedule project timelines and milestones using appropriate tools;
• Develop and deliver progress reports, proposals, requirements documentation and presentations;
• Project coordination of various trade works Sub-contractors on site
• Coordination with Main Contractor / Client for work schedule and technical installation details
• Manage of site progress to ensure completion of works as per contract schedule.
• Safety management of the project.
• Time and cost management of the project.

Job Responsibilities

• Lead and manage project execution, monitor site progress, and ensure on-time completion of the project
• Ensure compliance with safety regulations and the latest WSH Act at all time
• Evaluate and report to management on project progress
• Able to liaise with subcontractors, architects, consultants and authorities
• Help to set guidelines and provide expertise and supervision to the team
• Identifying potential risks, performing risk analysis and planning risk mitigation strategies
• Controlling all construction operations, procurements, the quality of deliverables and project costs
• Obtain permits and licenses from appropriate authorities
• Ensure all deadlines are meet
• Perform other ad hoc duties given by management

Job Requirements

• Possesses at least a Degree or Diploma majored in Civil Engineering or related field
• Excellent knowledge of construction materials and equipment
• Minimum 5 years of experience in related position
• Experience in HDB/MOH project
• Be a team player, independent, meticulous, diligent and organized with positive work attitude
• Conflict resolution and conflict management experience

• Manage Interior fit out works project
• Plan and schedule project timelines and milestones using appropriate tools;
• Develop and deliver progress reports, proposals, requirements documentation and presentations;
• Project coordination of various trade works Sub-contractors on site
• Coordination with Main Contractor / Client for work schedule and technical installation details
• Manage of site progress to ensure completion of works as per contract schedule.
• Safety management of the project.
• Time and cost management of the project.

• Collaborate with engineers, architects etc. to determine the specifications of the project
• Negotiate contracts with external vendors to reach profitable agreements
• Obtain permits and licenses from appropriate authorities
• Determine needed resources (manpower, equipment and materials) with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• To manage tender works including provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Assess tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Prepare presentations, risk matrix, information to top management to get approval for bidding.
• Responsible for the technical & commercial bids as per the tender requirements.
• 
  

Responsibilities include:

• Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
• Facilitate resolution of issues and roadblocks
• Provide pre-sales support
• Communication to prospective and current customers the Oracle NetSuite Methodology

Skills Requirement:

• Minimum 2 years of experience in implementation of the Oracle NetSuite ERP. Any additional experience with other ERPs is a plus
• 8+ years of overall hands-on experience as a Project Manager
• Thorough understanding of business processes - O2C, P2P, R2R, FAM, Revenue Recognition, Multi-book Accounting
• NetSuite Certification highly preferred - Suite Foundation, ERP Consultant, Administrator
• Project Management Experience
• Hybrid - Agile methodology Experience
• Ability to work independently as well as Manage the team.
• Good analytical skills and attention to detail
• Strong communication and interpersonal skills
• Strong business etiquettes
• Ability to multi-task, prioritize and manage time effectively
• Must be good in building successful relationships with customer
• Must be a good team player

Educational Qualification Required:

• MBA/ PGDM (Finance) &/Or Bachelor of Commerce &/Or Master of Commerce

The Company

Healthworkz Pte Ltd is a leading fast moving consumer goods (FMCG) company based in Singapore with core business in brand management, distribution, wholesale of consumer goods with a strong presence in Asia. We manage a comprehensive product portfolio comprising global brands across food and non-food product categories. Our vision is to add value to our business partners and bring to market product innovations and best quality products with proven safety, benefits and efficacy at the most competitive price for maximum customer satisfactions.

The Job-Key Account Manager

Manage key accounts and grow business within the assigned territory to achieve sales target and profitability.

Identify and develop new business consistent with the company’s growth strategy.

Manage merchandisers to ensure timely replenishment of stock and proper products and point of sales display.

Manage and maintain good relationships with key stakeholders to ensure excellent order fulfilment and resolve any issues related to the key account promptly.

Plan, coordinate and execute trade promotions and marketing activities.

Monitor and analyse sales offtake data and stocks inventory to ensure accurate forecast and optimal sales outcome.

The Person

A hands-on and seasoned sales professional, you should possess a diploma/degree or equivalent with good track record of at least 3 to 5 years of sales experience managing key accounts preferably in the fast moving consumer goods industry (FMCG). You should be independent, result-driven and be able to perform well under pressure in a fast-paced environment. You should have excellent communications and presentation skills, good customer relationship management skill and fluency in English and Mandarin.

The remuneration package will commensurate with experience. Interested applicants are invited to submit your application. We regret only short-listed applicants will be notified.

Job Summary

As the Project Manager for Clinical Systems, you will lead a team in implementing and managing clinical IT projects within the healthcare organisation. Your role will involve collaborating with stakeholders to develop project objectives and scope, gathering detailed requirements, managing resources, timeline, budgets and ensuring vendor compliance. You will work closely with operations, clinical teams, and IT support to ensure that project outcomes align with operation needs and deliver value to stakeholders. Additionally, you will oversee day-to-day end-user support and the maintenance of existing clinical systems in coordination with supporting vendors.

Job Description:

Specifics

• Managing SATA’s existing clinical applications and implementing new IT systems, gathering user requirements ensuring that system implementation meet users’ requirements. Manage and provide guidance to the application team.
• Project Management: Develop and document project objectives, scope, stakeholder involvement, cost-benefit analysis, outcomes, and key deliverables. Work closely with process owners and stakeholders to integrate technical and application components to identify solution to meet business process requirements.
• Project Requirements Gathering: Collaborate with stakeholders to gather and document project requirements. Ensure proper documentation of the new/existing system specifications, software change management and control procedures for all systems.
• Resource and Budget Management: Plan and manage project resources, budget, timelines, and stakeholder communications.
• Data & Cyber security: Ensure system adhere to healthcare regulations and standards, such as PDPA, ISO 27001, HIPAA and other data protection laws relevant to clinical information systems.
• Vendor Relations: Manage vendor relationships, ensure compliance, and negotiate service level agreements (SLAs) for systems and solutions support. Liaise closely with vendors in project implementation, application testing, supporting application patches, upgrades in accordance with project methodologies and policies.
• Management Reporting: Prepare and present project status reports, including progress, issues, and changes to management and committees.
• Technology Evaluation: Evaluate new technologies and collaborate with stakeholders on emerging technology initiatives. Identify, source and recommend new innovative functionalities and IT solutions that add value to SATA’s future operation needs.
• In-House Solutions: Advise on, develop, and implement in-house IT solutions and conduct user training. Work closely with the IT team to support the daily operations of SATA’s systems, account management, network and IT infrastructure support.
• Assist Head of IT in the planning of annual IT budgets and projects planning.

General

• Support and assist Head of IT on other corporate initiatives and non-IT related events.
• Work closely with the infrastructure and network team to ensure maximum system stability and uptime
• Any other duties and tasks as assigned by Head of Information Technology.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

JOB SCOPE

To be able to manage and execute the company projects in building construction which covers:

• Ability to oversee the entire process and knowledgeable in project management relating to all operational and administration procedures
• Develop comprehensive project plans, schedules, budget estimates, resource allocation, and risk management strategies for projects.
• Carry out project planning, cost control and project documentation
• Provide the direction in construction planning, coordinate works with sub-contractors, Client and Consultants to ensure overall construction progress based on schedule of works
• Ensure timely and smooth progress of works
• Ensure quality of works is achieved and safety & environmental regulations are complied on site all time.
• Able to work in a stress and fast-pace enviroment.

Requirement:

• Knowledge in Civil or Architecture Engineering or related field
• At least 5 years of relevant experience in construction industries
• Safety related certificate such as supervisor safety, risk management, is preferred.
• Strong knowledge of construction methodologies, building codes and safety regulations
• Possess good communication and interpersonal / management skills.
• Strong analytical skills

The position reports to the Secretary-General. The Finance and Administrative Manager shall define and implement the financial strategy of IRSG. He or she shall prepare budget statements and carry out financial and accounting management for the IRSG and prepare annual reports on the situation of the IRSG's activities. In addition, he or she shall supervise the annual budget preparation for IRSG and implement the same.

(B) SUMMARY OF KEY FUNCTIONS/ACCOUNTABILITIES:
Within the limits of delegated authority, the Finance and Administrative Manager is responsible for the following duties:
▪ Manage all accounting and financial operations, including procurement, payments, accounts payable, the general ledger, revenue recognition, and outsourced payroll.
▪ Prepare and publish timely monthly financial statements and flux analysis for balance sheet and income statements to ensure all entries are properly recorded and fully analyzed.
▪ Lead and support IRSG month-end and year-end close processes in line with strict corporate deadlines across all entities.
▪ Develop and maintain the IRSG accounting policies to ensure compliance with relevant accounting standards.
▪ Proactively monitor, review, research, and interpret IRSG and IFRS standards and analyze emerging accounting pronouncements for financial statements and operational impact to the IRSG.
▪ Lead the effort in the development and implementation of internal control procedures and the identification of risks and inefficiencies.
▪ Act as the primary interface with IRSG external auditors and coordinate the planning and execution of all required statutory audits.

(C) ACCOUNTABILITIES:
Ensures the implementation of operational and financial management strategies, focusing on the achievement of the following results:
▪ Advice to senior management on strategic financial resource management
▪ Authoritative interpretation of requirements for handling transactions, advice, and guidance concerning IRSG financial practices and rules
▪ Operational efficiency of the managerial or accounting aspects of the areas managed
▪ Continuous analysis and monitoring of the financial situation, presentation of forecasts for projects
▪ Full compliance of financial activities, the financial recording and reporting system, and audit follow-up with IRSG rules, regulations, policies, strategies, and IPSAS standards
▪ Implementation of effective internal control and the proper design and functioning of the financial resources management system.
▪ Proper planning, expenditure tracking, and audit of financial resources, including extra-budgetary income, in accordance with IRSG rules and regulations
▪ Financial resources management involves the planning, guiding, and controlling of the resources in accordance with IRSG rules and regulations.
▪ Contributing to the preparation and monitoring of budgets
▪ Establishment of the budget preparation and modification monitoring system, control of budgetary status versus authorized spending limits (ASL), and budget delivery levels
▪ Elaboration of the internal expenditures’ control system, which ensures that vouchers processed are matched and completed, transactions are correctly recorded and posted in the Enterprise system; Payrolls are duly prepared; travel claims and other entitlements are duly processed; receipting of goods and services and establishment of accruals are properly done.

(D) ADMINISTRATION AND MANAGEMENT
As technical manager, accountable for the correct and consistent application of policies and procedures in the management of administrative and Finance functions through the provision of technical leadership, guidance, and support to the country office and sub-offices where applicable.

Contributes to strategic planning and policy changes/formulation on administrative matters as necessary. Provides technical input to the establishment of administrative and Finance guidelines. As an Advisor to the Secretary-General, the incumbent updates staff on administrative and Finance policies, procedures, rules, and regulations, providing authoritative advice and administrative support. Decides on the appropriate application and interpretation of administrative rules, regulations, policies, and procedures.

Coordinates the Administration and Finance of the organisation to support policy reform in administrative and financial management; advises on the applicability of new policy directives. Makes substantive recommendations on the improvement of systems and internal controls, planning, restructuring, and resolution of sensitive issues. Keeps the Secretary-General abreast of potential problem areas and identifies and recommends solutions. Prepares reports on administrative matters.

Work in close cooperation with the Secretary-General to promote a culture of the highest ethical standards and behaviour in management. Contribute to initiatives for management improvement by capturing, institutionalizing, and sharing best practices and lessons learned. Implement and/or recommend management improvements to enhance productivity and performance including the implementation of cost-saving strategies.

Oversees administrative support and services of the organisation including preparation of service contracts, preparations of requisitions for all administrative supplies and guidance on administrative procedures. Manages oversight on the activities of Financial Service Providers to ensure efficient transfer of funds to programme and project sites.

(E) PERFORMS ANY OTHER DUTIES AND RESPONSIBILITIES ASSIGNED AS REQUIRED
Performing additional duties and responsibilities assigned by the Chief of Staff in conformance with the policy, standards, rules, and regulations of IRSG

(F) EDUCATION AND PROFESSIONAL EXPERIENCE
An advanced university degree (minimum of a Master’s degree and preferably a PhD) in Finance, Accounting, or equivalent certificate from a recognized University is mandatory. Qualified Accountant (Chartered Accountant or equivalent) and Membership of a professional body such as the ACCA, ACA, etc. are mandatory.

A minimum of seven years of progressively responsible experience in the area of finance, financial risk management, or any other comparable experience in a Big 4 (or equivalent) Accounting firm and in industry, preferably with multinational companies, is desirable. Proficiency in the use of the following types of accounting software (general accounting software, payroll software, inventory management software, and invoicing software), with specific competence in two or more of the following accounting software: NetSuite, QuickBooks Online, Desktop Pro,Sage Intacct, FreshBooks, QB Enterprise, Xero, SAP Business One, Blackline, and Acumatica, among others is mandatory.

(G) OTHER MANDATORY AND DESIRABLE REQUIREMENTS
Ability to work in a multicultural environment is a must. Work experience in the United Nations, an international organization, an intergovernmental organization and/or government agency is desirable. For the position advertised, fluency in English is required. Knowledge of French or another official United Nations language is an advantage.

HOW TO APPLY
Interested candidates from IRSG Member Countries (European Union, Singapore, India, Sri Lanka, Russia, Cote D'Ivoire, Nigeria, and Cameroon) should submit their resume by email to the address below with a motivation letter stating why they are suitable for the position, along with certified copies of degrees, diplomas and certificates including names and contact details (organization, phone number and e-mail address) of three referees not later than 17 October, 2024.

Please, note that incomplete applications will not be considered.
E-mail: [email protected]
Copy: [email protected]

SALARY CAP: Total Net Salary of SG$73,309 Per Annum (excluding benefits)

GRADE: G-7 Step 2, General Service Category, United Nations Salary Scale for Singapore.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media).
• Identify and analyse trends in customer satisfaction/ dissatisfaction levels and provide appropriate improvement plans to drive sales through professional and courteous client interactions.
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
• Collaborate with existing customer service team to provide strong after-sales services by cultivate new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects, personalize relationship and anticipate their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is required for this position.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, and working on weekend and public holidays if required

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.

- Permanent part-time position.

- Weekdays, Mondays - Fridays, 11 am - 5 pm (Lunch break 1 pm - 2 pm) Daily required working hours, a 1-hour meal break.

- Reports directly to the Senior Operations Manager.

- All matters of Student Affairs.

- Strictly requires a strong command of the English language.

- $15 - $17/Hour with CPF benefits.