Your Role
We are seeking a highly motivated and experienced Shop Manager.
To oversee daily operation of the shop, ensuring efficiency and profitability. Maintain high store standards and conditions and foster a positive environment.
Job Descriptions
1. Store Operations
• Managing all aspects of shops operations, including opening ans closing procedures, cash handling, inventory management, and maintaining shops cleanliness and organization.
2. Sales and Profitability
• Achieve sales targets, monitoring performance, and implementing strategies to achieve sales goals.
• Analyzing sales data and identifying opportunities for growth.
• Monitoring expenses and proposing cost control measures to maximize profitability.
3. Staff Management
• Implement training programs, and supervising store start.
• Setting performance expectations and providing ongoing feedback.
• Scheduling shifts and managing payroll.
• Motivating and engaging employees to ensure a high level of customer service.
• Present sales, revenue and expenses reports and realistic forecasts to the management team
4. Customer Service
• Ensuring exceptional customer service standards are met by the store staff.
• Handling customer inquiries, complaints, and resolving any issues that may arise.
• Creating a positive shopping experience for customers and building customer loyalty
5. Safety and Security
• Ensuring compliance with safety and security procedures.
• Implementing loss prevention measures to minimize theft and protect company assets.
6. Relationship Management
• Building and maintaining positive relationships with customers, suppliers, and vendors.
• Collaborating with other departments, such as human resources, to ensure effective communication and coordination
Requirements and skills
• BS/MS OR degree in business administration or a related field
• Successful previous experience as a sales representative or sale manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills