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Assist with day to day operations of the HR functions and duties

Provide clerical and administrative support to Human Resources executives

Compile and update employee records (hard and soft copies)

Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)

Coordinate HR projects (meetings, training, surveys etc) and take minutes

Deal with employee requests regarding human resources issues, rules, and regulations Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) Communicate with public services when necessary

Properly handle complaints and grievance procedures Coordinate communication with candidates and schedule interviews

Conduct initial orientation to newly hired employees Assist our recruiters to source candidates and update our database

Requirements

2-3 years working experience.

EA License :96C4864

REG :R 1103 857

☑ Basic $ 4500 - $ 6500

☑ MNC - High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm )

☑ East Region – A1 Builder

Job Description

• Develop and manage project schedules from design to commissioning.
• Estimate durations, resources, and prepare progress reports.
• Handle tender submissions, site planning, and progress monitoring.
• Manage EOT claims and oversee RI/TOP schedules and handovers.

Job Requirements:

• Diploma/Degree in Civil Engineering or related
• Min 3 years of experience in construction planning building-related facilities.
• Proficiency in MS Project Planner, Primavera, or Synchro.

Interested applicants are welcome to apply or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

Salary: $2600 - $3000

Time: Mon - Fri, 8am - 5pm

Location: Near to Boon Lay MRT (15 mins to the office from MRT by bus)

Responsibilities:

• HR and GA duties.
• Other admin duties when colleagues are on long absence.
• Other admin duties as delegated by manager.

Requirements:

• Minimum 1 year of experience as an HR Generalist.

Business Edge Personnel Services

EA License No.: 96C4864

Reg. No.: R24124673

☑ Basic $ 5000 - $ 6500

☑ MNC - High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm)

☑ Central – Raffles Place

Job Description

• Develop and manage project schedules for building works, M&E, and Process Systems, from initial design through construction, installation, and final testing.
• Estimate the time and resources required for major construction activities.
• Prepare technical documentation for tender submissions.
• Participate in site planning, track work schedules, and monitor on-site progress.

Job Requirements:

• Diploma/Degree in Civil Engineering or related
• 1- 3 years of experience in construction scheduling & building-related facilities.
• Proficiency in MS Project Planner, Primavera, or Synchro.

Interested applicants are welcome to apply or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

• Preserve excellent levels of internal and external customer service.
• Design exceptional menus, purchase goods and continuously make necessary improvements.
• Identify customers needs and respond proactively to all of their concerns.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Establish targets, KPI’s, schedules, policies and procedures.
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity.

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns
• To develop negotiation and presentation skills to communicate effectively and clearly to others
• To understand of audience engagement and other business support functions
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
• To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:

• Coordinate and Supervise project work on various site
• Manage project schedule efficiently
• Review M & E Drawings
• Follow up on drawing discrepancies
• Implement project planning, design, material requisition, cost control and documentation
• Ensure smooth progress of works on site and timely completion
• Liaise closely with clients, consultants, and suppliers on all project related matter

Requirements:

• ITE/Poly/Diploma/Degree in Electrical in any engineering field
• Prior experience in interior fit out works would be an added advantage
• Office proficient in (AutoCAD/Microsoft Office/Microsoft Project)
• Independent, resourceful, pro-active and team player
• Possess good organization, planning and project management skills
• Ability to work under tight deadlines

Responsibilities:

• Gain deep and thorough knowledge of the company’s food or beverage operation by rotating on each position
• Maximizing sales and profitability of outlets
• Progressively master the skills to run restaurant operations.
• Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary
• Ensure new employees are trained properly
• Follow up on the training progress of employees
• Ensure compliance in all areas, Company policies and procedures
• Uphold safety, hygiene and cleanliness as required by NEA regulations and company requirements
• Preparing of business reports and other ad-hoc duties
• Consistently monitor individual performance and progression with your superior and management
• Upon completion of all basic training, set new goals and objectives with the management for your progression in the company

Enquirements:

• Passion for service
• Excellent and positive service attitude
• Candidate must be highly motivated, independent and able to multi-task
• Able to work shifts, on weekends and public holidays
• Possess positive attitude and initiative

Responsibilities:

• Achieve the shop sales and objectives that are set by the company
• Accountable and responsible for the day-to-day effective and efficient operations of the shop
• Responsible and committed in training staff and building teamwork
• Possess strong product knowledge, selling skills and able to manage optimal stock level in the shop
• Coach and counsel the team members for optimal shop performance
• Assist superior by performing the duties and tasks that are assigned at any time

Requirements:

• Able to work in weekends and public holidays
• Proven sales results, superior people management skills and shop operations experience
• Strong in coaching and counselling of team
• A team builder and developer
• Constantly explore and groom individual potential to acquire the skills and knowledge needed in the job

IT Project Development:

• Contribute to project discussion

• Assist in wireframing and prototyping

• Assist in report and documentation.

Digital Content Development:

• Support digital assets production for web and/or mobile applications

• Support digital content creation for social media

IT applications testing or optimisation:

• Prepare materials and perform quality check

• Debug program/ troubleshoot devices / systems and peripherals

Web development:

• Analyse user requirements

• Develop Web Apps

• Maintain and update website

Mobile Apps development:

• Design mobile apps

Requirements:

1. Pursuing a full-time degree/diploma in Information Technology, Communications, or related field
2. Be responsible and ensure assigned tasks are completed
3. Good team player and able to work independently
4. Familiarity with UX design principles and tools (e.g., Adobe XD, Sketch, Figma).

About the job

We are seeking a dedicated and proactive Project Sales Executive to join our team. In this role, you will be responsible for planning and executing projects efficiently, ensuring optimal resource utilization and adherence to delivery timelines. You will leverage your project management expertise to oversee projects within budgetary constraints.

Your Team

You will report directly to the Deputy Project Sales Manager and work collaboratively with various departments to achieve project goals.

WHAT YOU’LL DO

Key Responsibilities

Project Management:

• Strategically manage and coordinate end-to-end project activities to ensure efficient execution.
• Source materials, determine pricing, and secure confirmations.
• Control project expenditures, ensuring compliance with financial guidelines.
• Provide comprehensive project support, including site evaluations, technical drawing reviews, and client meetings when necessary.
• Facilitate timely communication and coordination between internal teams and external clients.
• Demonstrate meticulous attention to detail, with a strong understanding of carpentry and construction processes.
• Oversee props checking and prepare on-site project checklists, including tools, equipment, and post-installation reports.
• Deliver project management training to support team members.

Cost Management:

• Prepare sales quotations for potential clients.
• Gather and analyze information to support project needs.
• Evaluate project estimates and overall costing.
• Develop detailed costing sheets for projects.

Vendor/Supplier Management:

Manage the selection, evaluation, and risk assessment of vendors and suppliers to ensure compliance with service level agreements.

Who We’re Looking For

Education

Bachelor’s degree or Diploma in Project Management or a related field.

Experience:

Minimum of 2 years of experience in project management or a related creative role, preferably within a corporate or agency environment.

Knowledge

Strong understanding of project management principles, including estimation, technical requirements, costing, labor forecasting, and relevant regulations.

Soft Skills

Exceptional interpersonal and communication skills, with the ability to collaborate effectively with both internal teams and external clients.

Software Skills

Proficiency in MS Word, MS Excel, MS PowerPoint, and SketchUp.

Preferred Skills:

• Ability to work independently and meet tight deadlines.
• Flexibility to work irregular hours as project requirements dictate.
• Proven track record of successfully implementing projects within budget and resource constraints.

• Supervise the setup, upkeep, and improvement of IT systems for office and vessel operations, ensuring alignment with operational requirements.
• Oversee network infrastructure, including onboard communications, to ensure stability and optimal performance.
• Establish and enforce data security measures to safeguard vessel operation information and company data.
• Conduct routine security evaluations and audits to detect vulnerabilities and maintain regulatory compliance.
• Provide timely technical support to office staff and vessel crews, swiftly addressing IT issues to prevent disruptions.
• Implement remote support solutions for vessels to enable quick troubleshooting and resolution.
• Lead IT projects focused on software deployment, system enhancements, and technology integration across the fleet.
• Collaborate with various departments to ensure IT initiatives support business goals and operational needs.
• Manage the IT team through hiring, training, and mentoring, fostering skill development and high performance.
• Encourage a collaborative atmosphere that promotes innovation and continuous improvement in IT practices.
• Plan and manage the IT budget, balancing cost-effective solutions with operational requirements.
• Track IT-related expenses for projects and equipment to ensure adherence to budget limits.
• Design and deliver training programs on new technologies, software, and IT security best practices.
• Ensure employees have the necessary technology skills to perform their roles effectively.
• Maintain accurate documentation of IT systems, policies, procedures, and incident records.
• Provide senior management with regular reports on IT performance metrics, project progress, and security audit results.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a master’s degree is preferred.
• At least 3 years of experience in IT management or a related role.
• Strong knowledge in network administration, data security, and enterprise software systems relevant to shipping operations (e.g., ERP systems).
• Proficient in troubleshooting hardware and software issues onshore and onboard vessels.
• Proven leadership experience, with strong interpersonal skills to promote team collaboration.
• Ability to manage projects from planning to completion, ensuring efficient use of resources.
• Strong problem-solving skills and a strategic approach to identifying IT needs and improvement areas.
• Ability to conduct risk assessments focused on data security and operational efficiency.
• Excellent communication skills for conveying technical information to non-technical stakeholders.
• Proficiency in training staff on new technologies.

Purpose:

This role fosters a culture-driven organization by facilitating Cultural Onboarding program, employee engagement activities, event/training coordination, learning platform management, and analytical reporting to support organizational goals.

With strong communication, keen attention to detail, and a proactive approach, this role drives company-wide initiatives, fosters employee engagement, and contributes to organizational success.

Key Responsibilities:

1. Onboarding Support

• Assist in the delivery of Organisation Development and Learning introductions during new hire orientation.
• Support the Senior Manager in scheduling and co-delivery of the Cultural Onboarding Programme for all employees

2. Employee Engagement

• Schedule employees to participate in engagement sessions

3. Training and Course Administration

• Provide administrative support for external courses, liaising with stakeholders, and managing payment arrangements.
• Ensure accurate and up-to-date training records (internal and external) are maintained in the HRIS Training module.
• Support employees in the application process for external courses and respond to training-related inquiries.
• Organize monthly Standard First Aid Courses and First Responder Courses.

4. Learning Systems and Reporting

• Monitor and prepare monthly reports on departmental training expenses and update the learning dashboard.
• Provide Learning system administrative assistance on curating learning collection, assisting course assignments, resolving activation issues, and responding to course-related queries.

5. Policy and Process Management

• Respond to inquiries on training policy.
• Disseminate announcements to employees on upcoming Organisation Development and Learning initiatives.

6. Company Event Coordination and Wellness Program

• Coordinate and schedule Wellness Warriors monthly meetings and create EDM (Electronic Direct Mail) on Wellness and CSR activities.
• Coordinate and support company’s annual Dinner & Dance event.

7. Participation Monitoring

• Track and report participation rates for training programs.

8. Project Support:

• Assist in the delivery of Organisation Development and Learning projects and initiatives, as required.

This role requires a responsible, detail-oriented individual with strong administrative and organisational skills, as well as the ability to engage effectively with internal and external stakeholders.

Role Requirements: Executive, Organisation Development and Learning

• Educational Qualifications: Diploma or Bachelor's degree in Human Resource Management or related fields.
• Experience: Minimum of 2 years of experience in Human Resources, Learning, or Organisation Development.
• Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with employees at all levels.
• Key Attributes:
  • Demonstrates responsibility and the ability to work independently
  • Analytical, goal-oriented, and detail-focused.
  • Passionate about organizational and people development.
  • Proactive, resourceful, and a collaborative team player with strong problem-solving abilities.
• Technical Skills: Proficient in Microsoft Excel for descriptive analysis and reporting. Experienced in using Canva Pro is preferred.
• Decision-Making: Ability to exercise sound independent judgment while adhering to company HR policies and practices.

Salary:

$2600 to $4000 (The level of appointment will depend on the qualifications and experience)

Location:

National Stadium

Working Arrangement:

Mon to Fri: 830am – 6pm

Reg No: 96C4864

EA License No: R22110839

Job Scope:

1. To process phytosanitary certificate applications
2. To print phytosanitary certificates
3. To attend to customer inquiries via telephone and walk-in customers at the counter
4. Submission of daily summary of inspection fee and office inspection
5. Compile monthly reports and statistics

Work Requirements:

Location: Perahu Road

*free shuttle bus daily pick-up and drop-off from Kranji and Jurong East MRT to and from APHC in the morning and evening, and also lunchtime bus.

Working Hours:

Mon – Thurs: 8.30am – 6pm

Fri: 8.30am – 5.30pm

Contract Duration: 9 Months

Salary: $12-14/H

Job Requirements:

- Computer literate

- Experience in customer service roles

EA License No.: 96C4864

Reg. No.: R22110485

Responsibilities:

• Manage the full cycle of daily, monthly, quarterly, and annual accounting close processes with precision and timeliness.
• Develop, document, and implement robust internal control procedures to support accurate financial reporting.
• Handle advanced accounting functions, ensuring compliance with standards and regulations.
• Leverage QuickBooks and other financial systems to extract data and create meaningful financial reports.
• Identify opportunities for system and process enhancements, leading or participating in their implementation.
• Partner with various departments to drive complex projects and continuous improvements beyond the accounting team's scope.
• Collaborate with Risk Management, Sales, Technical, and other key stakeholders to ensure aligned financial practices.

Requirements:

• Professional accounting qualification or its equivalent.
• A minimum of 3 years of relevant accounting experience, or suitable for graduate trainees with excellent potential.
• Expertise in advanced Excel functionalities, including data management and analysis.
• Familiarity with accounting software such as QuickBooks is preferred.
• In-depth knowledge of Singapore Accounting Standards, GST, and Corporate Tax regulations.
• Proven experience in preparing for yearly audits and ensuring compliance with financial reporting standards.
• Ability to excel in a fast-paced environment, demonstrating meticulous attention to detail and adaptability to change.
• Strong analytical and problem-solving skills with a proactive approach to challenges

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Scope:

• Assist Nutrition & Food Science teachers in food preparation, storage of food and general kitchen maintenance including mopping of floors for all classes and stock check.
• Assist in collation of food orders and liaise with the suppliers e.g., faxing or orders made by teachers.
• Assist in the checking of food delivery, proportioning of ingredients for cooking lessons and stock of food supply.
• Assist teachers during cooking lessons and clean up after lessons.
• Maintain kitchen safety and equipment.
• Assist in maintaining cleanliness of every room in the department.
• To do general cleaning e.g., washing of aprons, kitchen towels, etc. and maintenance of kitchen and NFS Hub including mopping of kitchen floors regularly.
• To do stocktake, thorough cleaning of food labs utensils, equipment, and cabinets during holiday periods.

Salary:

$2000/mth

Contract Period:

From 1 Jan 2025 to 31 Dec 2025.

Working Arrangements:

Mondays to Thursdays: 7.30am to 3.45pm, inclusive of 45mins lunch break

Fridays: 7.30am to 3.15pm, inclusive of 45mins lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

Requirements:

a) Shall have at least 1 year of working experience in Secondary Schools

b) Preferably with similar experience working in Nutrition and Food Science laboratory.

Reg No: 96C4864

EA License No: R22110839

Job Scope:

• Manning of General office counter during school office hours

• Provide support in administrative work that include simple sorting of documents, filing and data entry

• Render first aid to injured students coming to the General office

• Any other administrative tasks assigned by the Administration Manager and school leaders.

Working Arrangement:

Location: Admiralty

Working Hours:

• Mondays to Thursdays: 8:30am to 5:45pm, inclusive of 45 minutes lunch break

• Fridays: 8:30am to 5:15pm, inclusive of 45 minutes lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Contract Duration: 1 Jan 2025 – 31 Dec 2025

Salary:

$2390/Month (1 Jul 2024 -30 Jun 2025)

$2580/Month (1 Jul 2025 to 31 Dec 2025)

Job Requirements:

• 2 years’ experience in similar receptionist or counter jobs, with experience working in a Primary school context.

• Basic knowledge in computer skills, such as Microsoft Word and Microsoft Excel

• GCE O Level Certification

EA License No.: 96C4864

Reg. No.: R22110485

☑ Main Con Builder

☑ East – Islandwide Job Site travelling needed

☑ $ 6500 – $ 9000

☑ 5 Days 9:00am – 6:00pm

☑ MNC Good Benefits & Career Prospect

Job Description

• Lead and manage the planning, execution, and completion of diaphragm wall construction projects.
• Coordinate with consultants, subcontractors, and suppliers to ensure smooth project execution and compliance with safety and legal regulations
• Monitor project progress, manage risks, and make necessary adjustments to meet timelines.
• Manage project budgets, including cost control and resource allocation.
• Communicate effectively with stakeholders to provide updates and resolve project-related issues.

Requirement:

• Bachelor’s degree in Civil Engineering, Construction Management, or related field.
• Min 5 years’ experience in project management, specifically in diaphragm wall construction.
• Strong knowledge of local building regulations, safety standards, and diaphragm wall construction techniques.

Interested applicants are welcome to apply OR email to [email protected]

Only shortlisted candidate will be notified

Yvette, Kam Soo Leng

Registration: R22107492

In your new role you will:

• Be responsible for production optimization and commitment towards accurate customer order fulfilment, as well as Quarter-end Revenue target fulfilment.
• Close collaboration with Business Division on business strategy, bridging demand requirement across BE Operations (OSAT, Assy & Test sites).
• Ensure control and measures in place to meet and overachieve KPI targets.
• Drive robust Materials Management process, fulfilling required Min/Max stock level, maintaining minimum liability costs and zero stock avoidance.
• Coordinate and drive Weekly Performance and KPI Review with Site Management Team.
• Support team towards Digitalization and streamlining planning processes.

You are best equipped for this task if you have:

• Degree in Engineering / Business Management with min 8 years of working experience in Backend Semiconductor Assembly / Test manufacturing environment / in a manufacturing planning position, thereof 3+ years relevant management experience.
• Drives team towards high level of competence and operational excellence.
• Demonstrate initiative, adaptability and problem-solving skills in a fast changing and dynamic environment.
• Possess strong communication and presentation skills, ability to deliver clear messages.
• Good interpersonal, leadership and stakeholder management skills are a must.
• Proficiency in Computer literacy MS-office (Especially excel, power point), OneSAP and Operation related tools would be an advantage.

Job Purpose

We are seeking a talented and experienced Project Engineer to join our dynamic team. The successful candidate will play a pivotal role in the successful execution of EPC and ECPM construction projects. You will be responsible for overseeing all aspects of project engineering, from planning and design to construction and handover.

Key Responsibilities

• Develop and maintain project schedules, budgets, and resource plans.
• Coordinate with engineering, procurement, and construction teams to ensure project deliverables are met on time, within budget, and to the required quality standards.
• Conduct site inspections and monitor project progress to identify potential risks and develop mitigation plans.
• Prepare and manage project documentation, including contracts, change orders, and progress reports.
• Ensure adherence to safety, health, and environmental regulations.
• Collaborate with clients and subcontractors to establish and maintain effective relationships.
• Identify and implement process improvements to enhance project efficiency.

Qualifications

• Diploma or Bachelor's degree in Mechanical Engineering or a related field.
• Proven track record in managing complex construction projects.
• Strong knowledge of engineering principles, construction methods, and project management tools.
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills.

Required Skills

• Excellent leadership and team management abilities
• Strong technical skills in ACMV engineering works
• Proficiency in MS Excel and other relevant software for quotation preparation
• Ability to create clear and comprehensive work method statements
• Strong written and verbal communication skills
• Excellent problem-solving and decision-making abilities
• Good project management and organizational skills
• Customer service oriented with the ability to build and maintain client relationships
• Further Training : Managing WAH, Bizsafe L2, CSCPM

Personal Attributes

• Detail-oriented with a strong commitment to quality
• Proactive and able to work independently
• Adaptable and able to work under pressure
• Safety-conscious with a strong focus on workplace safety

☑ Commercial & Industrial Interior Design

☑ Basic $3000 - $4000

☑ Mon – Fri, 9.30am – 6.30pm / Sat, 9.30am – 5pm

☑ Renovation / Commercial

Job Description:

• Plan, organize, and execute projects.
• Collaborate with sales, design, and procurement teams.
• Maintain strong client relationships and provide after-sales support.
• Understand M&E drawings and technical aspects of projects.
• Manage documentation, prepare quotations, and adhere to company standards.

Requirements:

• 2+ years in project management, renovation, or construction.
• Strong time management, organization, communication, and interpersonal skills.
• Proficient in Google SketchUp and Autodesk AutoCAD.

Only shortlisted candidate will be notified.

Yang Hui Shan (Sherri)
EA Reg No.: R22106683

☑ Commercial & Industrial Interior Design

☑ Basic $3000 - $4000

☑ Project Management experience

Job Description:

• Respond to client inquiries promptly and professionally.
• Gather and document detailed project requirements.
• Collaborate with the design and project teams to ensure seamless project execution.
• Coordinate with suppliers, subcontractors, and vendors to secure necessary materials and services.
• Conduct regular site visits to assess project progress.

Requirements:

• Diploma or Bachelor's degree in Interior Design or a related field.
• At least 3 years of sales experience in the renovation or construction industry.
• Advanced skills in AutoCAD, Adobe Photoshop, SketchUp, and Microsoft Office.
• Excellent customer service and interpersonal skills.

Only shortlisted candidate will be notified.

Yang Hui Shan (Sherri)

EA Reg No.: R22106683

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

Job Scope:

Customer Care Ops

• Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
• Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
• Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
• Measure and monitor customer satisfaction for escalated cases
• Coordination of regular meeting with stakeholders
• Assist to investigate and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

• Assist to monitor inventory level at client appointed centres and all Tracker Distributors
• Ensure no discrepancy in client appointed centres and all Tracker Distributors’ inventory.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by client appointed centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning
• Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours:

Monday to Thursday 8.30am to 6pm

Friday 8.30am to 5.30pm

Salary: $13-17/h

Job Requirements:

• Good excel skills
• Customer care work experience
• Fresh graduate / with relevant work experience are welcome

EA License No.: 96C4864

Reg. No.: R22110485

- Interviews, conducts OJEs and trains restaurant manager based on district needs and goals

- Supports, coaches and consults to ensure that all assigned restaurants are adequately staffed to maximize sales potential, operational efficiency and turnover among all restaurant employees is reduced

- Knows, enforces, educates and consults with all restaurant employees on all appropriate HR policies, labor laws, security and safety procedures

- Supports, coaches, consult, develop and recognize the results of all levels of restaurant employees

Requirements:

- Minimum 2 years of experience in F&B industry
- Strong supervisory and leadership skills
- Excellent interpersonal skills with a focus on customer service
- Familiarity with food handling, safety and restaurant guidelines

- Possess Food Safety Hygiene certification