Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

Concentrix+ Webhelp is looking for a Senior Director, Account Management, to drive the success and growth of existing strategic partnerships.

This role will drive the success and growth of existing strategic partnerships within an assigned account. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

Expected key activities include building relationships with client executive stakeholders including the C-suite, owning the client strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with the client. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for the client.

The ideal candidate will also bring both a successful track-record in contact center sales selling outcome-based solutions as well as experience providing digital customer engagement solutions or have deep knowledge and sales experience, possibly in field sales.

Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect with Concentrix+Webhelp capabilities across all business lines.

Core Responsibilities

• Work to develop and refine client specific strategies and account plans including sales targets, forecasting, relationship mapping/ strategies, whitespace opportunities as well as growing existing business lines.
• Create and develop key client executive relationships, up to the C-suite, at target clients, while building consensus across multiple functional areas.
• Identify, articulate and synthesize client needs in order to close complex and comprehensive outsourcing engagements.
• Articulate client business strategies/needs and overlay Concentrix’ solutions to develop a client sales strategy to drive revenue.
• Drive a holistic sales strategy that represents a breadth of services (customer contact solutions, analytics, software, etc).
• Analyze client’s business needs and customize Concentrix offerings to meet those needs, including innovative outsourcing service approaches and an ROI/cost benefit analysis.
• Lead a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements including training, HR, implementation, IT and operations.
• Deliver positive results in a matrixed/ cross-functional environment, both internally and within client accounts.

Experienced Desired

• Demonstrated ability to develop business relationships across all levels of an organization, including senior executives.
• Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally.
• Successful track record of running multi-country and multi-continent client footprint and with distributed senior stakeholders.
• Strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired.
• High level of strategic thinking with the ability to execute tactically.
• Attention to detail and, when necessary, strong financial acumen.
• Ability to travel worldwide (~35% travel; post-COVID-19).
• Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support).
• Ability to engage and negotiate effectively with internal and external partners.
• Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct.
• Ability to adjust quickly to shifting priorities and rapid changes.
• Required Education: BA/BS or similar work-related experience.
• Minimum of ten years working in outsourcing operations, sales and or consulting.
• Willing and able to roll up your sleeves.
• Relevant operational experience is desired but not required.

If this sounds like an interesting opportunity, hit apply!

· Position: Business Development Manager (Marketing/Recruitment/Sales)

· Location: Pasir Panjang

· Working Hours: Monday to Friday (8.30am - 6pm)

· Salary (commensurate with experience): Up to $5,500 + Performance Bonus + 20 Days Annual Leave

· Duration: Permanent

· Industry: Education

Main Responsibilities:

· Provide strategic input into the development of annual marketing plans, recruitment targets and budget for the domestic market

· Achieve student recruitment targets and report on performance against key initiatives and enrolment targets

· Achieve sales and student recruitment, business development.

· Deliver domestic market insight and accurate forecasts through regular and detailed reports

· Coordinate, participate and evaluate student marketing and recruitment strategies and campaign activities, including joint activities

· Contribute to marketing material and content including social media marketing and communications

· Work closely with the Admissions team regarding student applications and acceptance process

· Supervise and work closely with the Marketing Officer to handle domestic student pipeline management and in market partner engagement

· Any other ad-hoc duties assigned

Requirements:

· Minimum Diploma and 3 years of relevant working experience

· Knowledge and experience working in the education sector to develop sales and recruitment strategies would be advantageous

· Proficient in Microsoft Office

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Purpose

The Production Planning Technical Specialist will be responsible for supporting the Production Planning Senior Engineer in overall planning activities for the production shopfloor in order to fulfill production schedule in the manufacturing line to manufacture high quality products for Customers with the objective of ensuring smooth business operations within department guidelines and corporate policies.

Responsibilities

Line planning Coordination

• Coordinating production workflow for one or multiple products, including accurate target for production shopfloor execution
• Planning and prioritizing operations to ensure maximum performance and minimum delay
• Planning and tracking of priority prototypes
• Ensure on-time delivery to customers

Line Performance analysis

• Analyze back log, current and upcoming production to plan accordingly
• Review of critical line performance in terms of cycle time, starts and delivery accuracy, WIP on hold etc
• Ensure continuous line improvements +WIP flow efficiency

Attributes

• Good team player, good communication abilities.

Requirements

• Candidate must possess at least Nitec/Diploma in Engineering.
• 3 Years of experience in production planning within the Semiconductor Industry (Manufacturing experience will be advantageous)
• Basic computer skills preferably in MS office.
• Knowledge of JMP or SiView will be advantageous.
• Analytical and good with managing large sets of data.
• Advantageous to have basic cleanroom knowledge.
• Need to be able to work on either swing shift below:

Tues – Sat, (Rest Sun and Mon) or Sun – Thurs (Rest Fri and Sat), working hours: 8.30am to 6pm

· Position: Senior Executive

· Location: Sin Ming

· Working hours: Monday to Friday (8am-5.30pm)

· Salary (commensurate with experience): Up to $4,800 + AWS + HIGH Performance Bonus (2-5 Months)

· Duration: Permanent

· Industry: Transportation (MNC Company)

Main Responsibilities:

· Assist to liaise with events

· To participate in any projects or events organized

· Liaise with vendors and suppliers

· Organizing, Conceptualizing and execution of events.

· Responsible for planning, promoting and ensuring the smooth running of an event schedule

· Responsible to lead and direct an event staff

· Conduct pre and post event evaluations and report on outcomes; take initiatives to implement improvement plan

· Able to support with day to day administrative duties where required

· Any ad-hoc duties as assigned

Requirements:

· Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

· At least Diploma and 4 years of working experience in managing events

· Proficient in Microsoft Office

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

• Position : Project Engineer (Building Construction / A1 Main Con) - Up to $6000 + Bonus
• Working hours : Monday to Friday | 8.30am to 6pm | Saturday Half Day
• Location: Project Site - Islandwide | Office - Changi
• Salary (commensurate with experience) : Up to $6000 + Performance Bonus + Transport Allowance + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Building Construction

Main Responsibilities:

• Assist in monitoring and managing the day-to-day operations of project
• Liaise with subcontractors, surveyors and site supervisors/foremen to make sure that works are carried out in time and smoothly on site
• Attend regular meetings with owner/client/contractors/sub-contractors on the project related matters
• Carry out site inspection and ensure that the works were executed to the required quality standards

Requirements:

• Degree in Civil/Construction Engineering or equivalent with minimum 2 years of working experience in Building & Construction Industry.
• Independent with good communication skills
• Bilingual in English and Mandarin to communicate with Chinese clients who can only speak mandarin.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

We are seeking a skilled and detailed-oriented individual that will support the strategic initiatives and contribute to the development of long-term strategic objectives of the Company

What does the role looks like?

• Support Senior Management and Regional Office understanding and decision making by preparing internal and external business performance reports, presentations and review packages.
• Perform variance and financial statement analysis for monthly closing and in preparation of 3-month outlook.
• Partner with Business Units (BU) & Departments to drive periodic financial planning exercises.
• Support Business Units (BU) & Departments in decision making and enquires by developing & maintaining the Business Units (BU) & Departments P&L
• Analyze and monitor significant expenses to ensure it is within plan
• Main focal point to prepare and coordinate with Business Units (BU) & Departments planners in the preparation and development of company’s Mid-Range Plan (MRP), 1-Year Plan (1YP) and Half-Year RePlan
• Perform ad-hoc analysis and reporting to support immediate manager

What are we looking for?

• Diploma or Degree in Accounting / Business Administration or Professional Accounting
• At least 5 years of relevant experience
• Meticulous with numbers
• Ability to analyse data and present information effectively
• Good interpersonal and communication skills to solicit co-operation / information
• Ability to work under pressure to meet tight deadline
• Proficient with MS Office, TM1 Cognos and Oracle System

Interested candidates who wish to apply for the advertised position, please click "Apply" or email an updated copy of CV to Alvin at [email protected] for more info.

EA Licence No: 11C5502

EA Registration Number: R1874110

Responsibilities

• You would provide support to the Sales Team in the Asia Pacific region, Commodities, Industries & Facilities Division.
• Work with the sales team and business leaders on the strategic plans
• Facilitate the consistent and harmonized sales process across APAC regions, to be in accordance with the group governance
• Support to enable a smooth Key Account Management process that synchronized with group guidelines
• Liaise with APAC Finance and respective Priority Regions on the Strategic Direction Initiative ensuring timely and consistent reporting for the Deep Dive initiatives
• Provide strategic and ad-hoc analysis and presenting results in clear manner for Strategic Direction list of priorities in APAC
• Provide governance, ensure consistency and implementation of business best practices within BV CRM Tool – Salesforce
• Manage multiple priorities and projects, including providing support for sales reporting & sales data analysis needs within APAC and regions
• Work collaboratively with the HO/Salesforce Global Team to design, evaluate and implement new functionality, automation and business required capabilities in Salesforce CRM Tool
• Ensure regional/countries’ business requirements are properly evaluated and accounted for; that any critical business functions are supported in the platform to safeguard and maintain the quality and integrity of the CRM solution
• Establish credibility as trusted Subject Matter Expert by listening, understanding business requirements and providing options for consideration
• Communicates effectively with all levels including Global Service Line leaders,Regional M&S and Country Sales, Data Stewards & Key Users across geographies and businesses
• Stakeholder management and engagement – communicate and delivery to business stakeholders for reports, strategic analysis and ad hoc support; building cooperation amongst regions and the various business teams
• Conduct training for salesforce/CRM tools and processes

Requirements

• Must have experiences in using Salesforce
• Must have at least 3 years Experiences in working and supporting sales team across different countries
• Analytical and strong capabilities to present information from data
• Good Communication skills and ability to interact across different cultures and languages
• Experience in conducting sales training is an advantage
• Based in Singapore’s office.