The Café Assistant/Barista is responsible for taking customers’ orders in a café setting, answering questions on meal items, making recommendations on meal bundles, serving food/beverages to customers, maintain the cleanliness and hygiene of the premises and performing cashiering duties.
At times, the personnel may also be required to prepare food. He/She will also be required to assist in ad-hoc duties as needed. should have a pleasant personality, able to work under pressure and maintain an adequate energy level.
Applicants with barista training and experience are preferred, but it isn't an essentialy requirement as training can be provided.
The personnel also takes responsibility for FoH operations, prepares a variety of coffee-based beverages and teas according to their organisation’s unique recipes and procedures, and serves the drinks, along with pastries and cookies. He/she will also recommend drinks to new customers, promote new recipes, keep the serving area neat and clean, keep equipment and services fully operational by following operating instructions, troubleshoot breakdowns, and maintain inventories by replenishing coffee bean/tea bag supplies, pastries and cookies for coffee bar.
To provide customers with a positive experience, he/she should possess a friendly disposition, good communication skills and be able to work in a team. He/she is expected to work on a shift pattern to cover early mornings and late evenings.
As this role requires the preparation and/or handling of food and drinks, applicants will be sent for a food handling course if they do not possess a valid certificate.
Requirements
· Food Handling Certificate (preferred)
Functional Skills (Hard / Technical)
· Identification of, and follow up on customer concerns
· Ensure that service standards and importance of service recovery are adhered to
· Opening, operating and closing of shift procedures
· Ability to count money accurately without error
Performance (Soft / Core)
· Able to make customers feel at ease and comfortable
· 6-star service
