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Job Description & Requirements

• In charge of planning activities within a project.
• Obtain inputs from project team members, contractors, suppliers and client to support the development of a baseline schedule.
• Maintain project baseline schedule, update project schedule periodically.
• Propose project strategies and produce project progress reports.
• Assist in EOT time claims entitlement

Requirements

• Degree in Building Construction Management / Civil Engineering or equivalent
• At least 3 years’ relevant experience in construction
• Proficiency in Primavera P6 is mandatory
• Familiar with earned value method

Kindly send your CV to: [email protected]

Registration No : R1769334

EA Licence No : 07C5446

Corporate Secretarial Executive

JOB DESCRIPTION

• To provide full suite of corporate secretarial related services (e.g., incorporation of company, change of company officers and share transfers)
• Handling submission of ACRA & IRAS transactions
• Preparing Directors/Shareholders resolutions, Extraordinary / Annual General Meetings Minutes, relevant statutory forms and other related documents for on-going corporate secretarial matters.
• Ensure that secretarial files and statutory records are properly updated and maintained
• Performing Onboarding / Ongoing Due Diligence Check on new and existing clients
• Any other corporate and ad-hoc jobs as required

REQUIREMENTS

• Diploma/Advanced Diploma/Degree in relevant field, Business Administration, Business Management or Law
• Great interpersonal and communication skills.
• Able to work independently with minimal supervision.
• Holding or currently pursuing corporate secretarial qualification / compliance background would be an advantage.
• Prior relevant corporate secretarial experience will be an advantage

1. Develop and implement project work plans and review as appropriate to meet changing needs and requirements.
2. Identify construction issues to be resolved through site surveys for potential locations.
3. Conduct onsite visits and coordinate with construction crew and operations personnel continuously.
4. Convey and supervise contractors and subcontractors.
5. Develop, maintain and improve any business relationships vital to division success.
6. Establish and manage relations with independent contractors, vendors and negotiates best possible rates for their products and services.
7. Evaluate project and recommend report to identify issues and opportunities to improve performance going forward.
8. Develop and maintain relations with clients as required establishing correct interfaces and presenting professional image.
9. Support cost saving development initiatives and delivery process improvements

Our client, a fast-growing one-stop IT solution provider with established, extensive & customizable standard operating procedures, to suit customers’ needs and environments, supporting businesses with technology and outsourcing solutions services, for the public as well as the private sectors. They are hiring Senior Project Manager.

About the Role:

The Senior Project Manager holds the responsibility for delivering services to customers in alignment with contractual commitments. Leading a team of engineers with diverse technological and domain skillsets, the Snr Project Manager ensures the effective and efficient development, implementation, and continuous operations and maintenance of projects to meet contractual obligations. This involves managing stakeholders, internal project teams, subcontractors/vendors, as well as overseeing time, budget, schedule, and risk to fulfill our commitments to customers. In the context of development projects, the Snr Project Manager is anticipated to possess knowledge of the SDLC methodology necessary to guide the implementation process. Additionally, the incumbent is expected to collaborate with other functional groups such as finance, legal, PMO, and procurement.

Job Responsibilities:

• Develop implementation strategies to achieve key project milestones, including delivery, tests, and payment goals.
• Create Project Management Plans, incorporating risk management practices for effective project management and delivery.
• Ensure the delivery of projects and products meets the required quality standards. Oversee testing and technical governance in alignment with internal standards and contractual obligations.
• Manage and forecast project financials to ensure project profitability.
• Lead and manage project team members, subcontractors, and vendors to achieve on-schedule and cost-effective project delivery while meeting requirements.
• Manage vendors, including procurement and contract management, ensuring alignment with customer obligations and prudent mitigation of gaps.
• Initiate, organize, and attend project meetings with customers, keeping project teams fully informed about progress, tasks, action plans, and deadlines.
• Anticipate, manage, and resolve issues, risks, dependencies, and impediments that may impact successful project delivery.
• Ensure accurate and timely project progress reporting to all stakeholders and project teams.
• Practice effective stakeholder management to set the right expectations throughout the project.
• Stay informed about relevant technological developments to enhance effectiveness in the role.
• Perform any other ad-hoc duties as required or assigned.

Job Requirements:

• Hold a Bachelor’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.
• Possess over 7 years of experience in Project Management of large-scale projects, with preferred technical knowledge in Microsoft Dynamics CRM/AX, .Net, Java, J2EE, Application Servers, Databases, etc.
• Demonstrate a customer-oriented and team player mindset, effectively leading and motivating team members towards common objectives.
• Be a self-starter capable of working under pressure and tight schedules, maintaining a positive and proactive attitude to anticipate challenges and resolve issues.
• Exhibit strong competency and experience in managing and motivating multi-disciplinary teams.
• Demonstrate proficiency with Microsoft Project or other project management reporting tools.
• Preferably hold certifications in Project Management, such as PMP and CITPM, and certifications in Agile, such as Scrum master or PMI Agile.
• Possess effective communication and presentation skills, both written and oral.

If you like what you see, apply today!!

Short Listed Candidates will be Notified & Contacted

Work Location: To be confirmed

Salary Range : $7,000-$9,500

1. As a Consultant, you will be responsible for analyzing business requirements and designing solutions

using Ibm Planning Analytics.

2. You will work closely with stakeholders to identify opportunities for process improvement and provide

recommendations for optimization.

3. Analyze business requirements and design solutions using Ibm Planning Analytics.

4. Collaborate with stakeholders to identify opportunities for process improvement.

5. Provide recommendations for optimization based on data analysis.

6. Conduct user acceptance testing and ensure successful implementation of solutions.

7. Utilize Business Process Design and other related tools to support project success.

Also to:

1. Provide guidance to Developers in performing the build and unit test

2. Develop Test Cases and Test Scripts for Testing Phases

3. Provide fixes to defects raised during Testing Phase

4. Responsible for all customer business related activities such as requirement gathering, functional design,

system configuration and design, testing and user training

5. Advise client on leading business solution and best practices

6. Provide functional and technical design and solution based on client’s requi rements

7. Perform solution build, application configuration and unit test based on requirements and design

IT Project Manager

• Working Hours: Mon-Fri
• Working Location: Central
• Remuneration package: Up to $8,500 + AWS

Are you passionate about driving digital transformation and leading projects that make a significant impact? We're seeking an experienced IT Project Manager to join our dynamic team. As a key player in our organization, you will have the opportunity to plan and execute projects that shape the future, leveraging Agile methodologies and your expertise in digitalization.

Job Responsibilities:

Planning and Coordination:

• Plan and coordinate the development of business cases for projects.
• Ensure that projects are executed to meet identified business needs, within agreed parameters of cost, duration, and quality.

Procurement:

• Handle and execute the procurement of digital systems in a timely manner.
• Project Management Methodologies:
• Assess and apply the appropriate project management methodologies, with a focus on Agile practices, to ensure project success.

Risk Management:

• Identify potential project risks and their implications for the organization.
• Recommend mitigating measures to address these risks.
• Stakeholder Engagement:
• Actively engage and motivate various key partners to deliver and effect positive changes in digital products.

Budget and Scope Management:

• Be involved in budget management, risk management, and project scope processes.

Job Requirements:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related field.
• At least 3 years of relevant working experience as a Project Manager.
• Strong presentation skills, both written and verbal, to positively influence key partners

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43455" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Reachfield Security (Grade “A” agency) specializes in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc

Commercial Building (Polytechnic / Office / Mall / Factory)

Position: Full Time Senior Security Officer / Relief Available too

Gross Salary $2700

Days of working: 5/5656/6 days a week

Location:

Alexandra / Raffles Place Office Building

1. Works in Commercial Buildings / Institution environment.

2. Good customer service skills; able to communicate with people of all levels

3. 12hrs-shift (Fixed shift, no need to rotate

4. Those have PC Knowledge will be a bonus for commercial building.

5. Job duties include issue visitors/ contractor passes, patrolling, protecting clients’ premise and access control, etc.

6. Possess valid security license, completed WSQ RTT.

Walk-in for interview - (Mon to Fri, 9am to 5pm)

10 Anson Road #26-09

International Plaza

Singapore 079903

(Tanjong Pagar MRT)

For more information, please call office at 6324 2925 (Audris) or sms to 91374851

You may fill in the application form online thru below link.
https://rss.armfort.com/direct-application
Do let us know once you submit the application online.

Our client is a global manufacturer. Due to business needs, they are now recruiting a Logistics Assistant to be part of their Logistics team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibilities:

• Administer receiving tasks (GR) independently.
• Verify deliveries against supplier invoices.
• Assist in MTS/WMS labeling.
• Coordinate with forwarders and suppliers for on-time delivery.
• Ensure compliance with FIFO, 5S, and safety protocols.

Requirements:

• Minimum NITEC in any relevant field
• Experience in mass manufacturing environment materials management

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Responsibilities:

• Assisting with day-to-day operations.
• Participating in meetings, workshops, and other learning opportunities.
• Fulfilling any requirements and meeting goals set out at the start of the traineeship.
• Assist to execute company regulations include health and safety matters.
• Assist to establish Standard Operation Procedures.
• Stationed at Outlets / Showrooms / Offices and participating in daily operations as required.
• Sales and Marketing roles at Retail Outlets / Showrooms / Sales Offices.
• Customer Service.
• Follow-up with walk-in customers to close sales.

Requirements:

• Bachelor's degree in any disciplines or relevant.
• Proficiency in MS Office.
• Positive attitude and willingness to learn.
• Excellent time management skills.
• Able to work on rotation shifts / weekends / Public Holidays.

Our client is a Manufacturing MNC, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting a Admin Executive to be part of their Administrative team for ongoing transformation projects. They are located in the West – easily accessible.

The Admin Executive's responsibles are:

• Responsible in providing administrative support in database system.
• Make sure the accuracy of timesheet and attendance record.
• Handle general administrative duties.
• Any other ad-hoc duties assigned by the supervisor

Job Requirements:

• Min Diploma and above
• At least 3 years of relevant working experience in database system administrative.
• Proficient in Microsoft Excel

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Responsibilities:

• Gather user requirements and to produce requirement documentation by working closely with the project stakeholders including developers, product owners and business users.
• To elicit the final scope of development by conducting proper business requirement analysis (dependencies, prioritization and gap analysis).
• To work with software engineers, project managers to provide conceptual solution design and delivery plans.
• Able to present “stories” to both technical and non-technical audiences.
• To facilitate UAT execution, working closely with business users and to follow-up with developers on bugs fixing progress.
• To be a product knowledge expert who can think in business's perspective.
• Conduct user training sessions in both English and Mandarin.

Requirements:

• Bachelor’s Degree in a major related to Data Analytics.
• Minimally 4 years of working experience and proven track record in Business Analysis, preferably in the gaming industry but not compulsory.
• Strong stakeholder management skills, able to resolve conflicts across different stakeholder groups.
• Excellent English (speaking and writing) and Moderate Chinese (speaking and writing) skills.
• Strong interpersonal, communication and presentation skills.
• Working experience in Scrum/Agile environments and able to work on multiple projects independently and proactively with minimum supervision.
• Able to elaborate user stories, backlogs creation, grooming, prioritization and produce acceptance test cases with QA.
• Basic knowledge of databases, able to draw ERD diagrams and perform basic data querying.

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

Job Description

• Plan and execute advertising and promotional activities to help clients achieve their marketing objectives.
• Develop marketing messages, content and creative works for events and campaigns and manage social media accounts like Facebook, Instagram, etc.
• Working closely with internal and external parties to develop collaborative promotions and sponsorships and plan for interesting events concept.
• Manage advertising and event spaces and manage allocated marketing budgets for various campaigns and activities like events, decorations, gift redemptions etc.
• Any other ad-hoc duties are assigned.

Job Requirements

• Minimum Diploma in Mass Communications, Public Relations, Events Management, Sociology, Psychology or Journalism.
• Preferably 3 to 5 years of relevant working experience with events management.
• Fresh graduates are welcome to apply.
• A team player with strong relationship building skills.
• Skilled in creating motion graphics and editing video.
• Knowledge of image editing and digital sketching software such as Adobe Photoshop and Illustrator.

Interested applicants, please submit your detailed resume stating your current and expected salary, and reasons for leaving current and past employment.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.

Your Role

We are looking for a Management Trainee to be responsible in the store operations.

What Will You Do

• Responsible for opening or closing store.
• In charge of Front and Back of House.
• To be able to work at all designated stations (Line, Prep, Cashiering, Take Away etc).
• To assist in Expo Station (call tickets, call back to line, maintain reasonable ticket times).
• To ensure high quality of food and proper presentation.
• To provide good customer service at all time.

What Do We Want

• Have Food Hygiene Certificate will be added advantage.
• Comfortable to work in stressful and intensive environment.
• Able to multitask.
• Able to handle beef and non-halal food.
• Able to work 5 days a week including weekends.
• No experience is welcome, training and Food Hygiene Course will be provided.

What Will You Get In Return

You will be holding a key position in a big organization with attractive rewards and a wide range of benefits. You will be entitled to a basic salary up to $3500 + attractive perks like sales incentive, birthday leaves and medical benefits.

Responsibilities

• Elicit business requirements from external and internal stakeholders via policy and requirement discussion sessions

• Conduct user requirement scoping and analysis involving functional, integration, and non-functional requirements

• Work closely with technical solution teams to assess feasibility, propose solution options and recommendation to address business and operational needs

• Deliver functional design artifacts in requirement specifications or user stories, with workflow, prototypes, business logic flowchart and interface mapping as required

• Communicate clearly and concisely with technical design, development, test, and operations support teams on the requirements scope and functional design details to ensure that the final product accurately addresses business needs

• Provide requirement and functional design clarifications to delivery team members throughout the delivery process

• Plan and conduct internal UAT based on business workflow and user scenarios

• Plan and conduct training to end users, and internal support teams as required

• Support post-production deployment verification for product feature releases

• Product functional support to operations team in production ticket triaging, investigation, and resolution

Requirements

• Degree in Computer Science, Information Technology, Management of Information Systems, or related discipline

• Minimum 3 years IT system implementation experience with hands on experience in Software Development Life Cycle

• Good analytical skills, able to understand and articulate business problem statement and use cases concisely

• Highly responsible and able to work quickly and independently

• Ability to build good working relationship with peers and cross-functional teams

• Experience in Healthcare domain is an added advantage

Licence No: 12C6060

Responsibilities:

• Assisting with day-to-day operations.
• Participating in meetings, workshops, and other learning opportunities.
• Fulfilling any requirements and meeting goals set out at the start of the traineeship.
• Assist to execute company regulations include health and safety matters.
• Assist to establish Standard Operation Procedures.
• Stationed at Outlets / Showrooms / Offices and participating in daily operations as required.
• Sales and Marketing roles at Retail Outlets / Showrooms / Sales Offices.
• Customer Service.
• Follow-up with walk-in customers to close sales.

Requirements:

• Bachelor's degree in any disciplines or relevant.
• Proficiency in MS Office.
• Positive attitude and willingness to learn.
• Excellent time management skills.
• Able to work on rotation shifts / weekends / Public Holidays.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Project Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Manage and ensure the projects operations in a safe, timely manner and efficient to meet internal and customer terms/criteria.
• Liaise with other departments to support project requirements
• Work with the Project Controls (PC) Team to develop the Contract Master Schedule (CMS) and communicate schedule needs to relevant departments for assessment and approval.
• Ensure the availability of sufficient resources and competent manpower to support project objectives in line with contractual obligations
• Safeguard organisation’s interests and minimize contract risks while maintain the customer satisfaction.
• Conduct thorough risk assessments per project procedures to identify and minimize potential issues in executing the project.
• Identify, evaluate, and initiate corrective action in problematic areas, monitoring and rescheduling the project when required.
• Identify alterations to the project scope and negotiating variation orders for customer-driven changes.
• Conduct meetings (internal and client) as required.
• All other ad-hoc duties as assigned.

Requirements:

• ·Minimum Degree in Engineering or equivalent
• Minimum 7 years’ relevant working experience in project management
• Certified in PMI would be advantageous

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description:

• Management of project and be responsible to fulfil contract obligations within timeline, cost and scope
• Plan, track and implement project schedule accordance to contractual requirements
• Track project financial to deliver project within allocated budget
• As a Leader to lead and align assigned project and system engineers towards achieving project objectives
• Report project status to Project Director and Senior Management
• Management and communication with project stakeholders
• Oversee the coordination and execution of subcontractor works to meet contractual specifications
• Work with procurement counterparts to procure and sub-contract tendering

Job Requirements:

• Degree/ Diploma in Project Management/ Computer Science / Computer Engineering in Information Technology, Information Systems, IT Security or equivalent
• At least 5 years in Project Management
• Able to lead, excel and overcome adversity
• Good interpersonal skills, strong organizational and coordination skills
• Experience in Project Management and IT Management Systems Deployment
• Knowledgeable in System architecture, Database setup, Networking and Windows OS
• Able to perform work independently and a team player

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

JOB DESCRIPTION

• Attend internal & external project meetings, site meetings & presentations
• Assist in gathering of cost for quotation
• Assist Project Director with Project Management
• Gather materials for material board & check material stock status
• Liaise with customers, designers & sub-contractors
• Liaise with Project Supervisor & workers
• Prepare site progress reports (Progress Photos & Work Updates)
• On-time delivery of project
• Gather all related project costing for Profit & Loss record
• Ensuring compliance to ISO/OHSAS system during project
• Responsible for monitoring the daily process and progress at the project.
• OHSAS Documentations (Toolbox Meeting form, Permit to Work etc)
• Ensuring compliance to government rules & regulations
• Follow up with after sales service (Maintenance, defects etc)
• Performing other duties as assigned

Requirements

• Experience in commercial office renovation is preferred
• Able to understand architectural drawings
• Experience in Autocad or any equivalent drawing software
• Able to communicate in English & Mandarin
• Basic computer knowledge (Use of Email & Excel)
• Ability to multi-task and meet tight deadlines
• Good team player and able to work independently
• Good interpersonal & negotiating skills
• Approachable and Flexible

Your Roles

• Manages all aspects of the construction execution; from site preparations to build-out
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Prepare construction progress reports based on contractual terms on time, cost and quality
• Document action items and follow-ups from project meetings
• Facilitate regular inspections to ensure compliance with relevant regulatory and legislative requirements, processes and procedures
• Drive safety and sustainability

The Requirements

• Possess a Degree in Civil Engineering or equivalent
• Minimum 5 years' of relevant project site experience
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and construction teams
• Must be technically inclined and possesses excellent problem-solving
• Be prepared to work on-site on a rotating or day-shift schedule

• Assists Project Manager in the co-ordination of project management activities to ensure that projects are executed in a smooth and effective manner;
• Assists Project Manager in carrying out risk assessment and other risk management activities; makes recommendations on risk control measures; communicating risk assessment to all workers;
• Ensures all contractors are safety inducted and issued with Permit before work commencement;
• Ensures the adherence to the safe work procedure (SWP) established; to inform project manager or project director of any shortcoming in the SWP or risk control measures implemented;
• Resolves site problems proactively in a timely manner and seeks advice from Project Manager as appropriate;
• Ensures the timely preparation of project progress and other reports
• Co-ordinates daily activities of workers’ duties and to ensure that they are performed in a proper manner;
• Makes daily checks on work progress, housekeeping and safety implementation on site with safety personnel;
• Order materials required for projects;
• Other Duties Assigned

Responsibilities

• To ensure smooth operation of site activities.
• To Provide logistical support (site utilisation) when needed, as requested by sub-contractors.
• To be the liaison for the coordination of different trades within the same discipline.
• Responsible for all on-site engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients queries to ensure timely work arrangements.
• Involve in day-to-day management of site supervision of construction activity to ensure site works are carried out as per schedule

Qualifications

• Degree/Diploma in Design/Structural/Architectural/Civil Engineering/Building Construction or any equivalent qualification.
• Experience/Knowledge in structural steel works/ precast RC works/ Building/ MRT/ LTA is an advantage
• Good team player and able to work independently
• BCSS Certificate
• Interested applicants are required to submit their detailed CV and state their current and expected salary.

Location: Jurong East

• Monitor and review master construction program and preparation of catch-up program, if applicable.
• Preparation of detailed program for the site team to follow accordingly & completed in time.
• Resolve drawing discrepancies & technical difficulties with Technical team.
• Preparation of detailed method statements and work instructions for construction.
• Coordinates between sub-contractors/vendors/internal departments and monitor site manpower / material / equipment demands to meet schedules.
• Liaise with the Consultants on the submission related to structural works and Technical Department.
• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.

Requirements:

• Degree in Civil Engineering or its equivalent
• Minimum 3 years of working experiences in construction industry.

Job highlights:

• Growth Opportunities
• Dynamic work environment
• 5 days work week

Responsibilities:

• Perform business activities for potential leads
• Provide quotes to customers and potential customers
• Develop and oboard new customers
• Establish customer relationships
• Organise and participate in regular reviews with the accounts to ensure customer satisfaction and business retention
• Ensure personal sales targets and KPIs are met
• Perform market intelligence and competitor analysis

Requirements:

• At least 2 years of working experience in Logistics sector
• Min. Diploma in any field

We regret to inform that only shortlisted candidates will be notified.

EA Reg No: R1545359 (Jonathan Tan)

EA License No: 23C1498 (The Hacens Talent Pte Ltd)

• Minimum educational requirement of a high school diploma or equivalent and two to four years’ experience in scheduling, project management or financial reporting systems.
• Under minimal supervision, analyzes project schedules and provides recommendations for corrective action when necessary.
• Analyzes data from financials and communicates results.
• Collaborates with management to ensure proper resources are scheduled for each project. Independently evaluates accuracy of project settlements.
• Assists with the implementation of consistent planning, scheduling, and resource management processes to meet varying projects.
• Develops relationships through excellent communication skills and acts as a key resource to provide project support as needed.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The role needs to deliver and support ITAS (IT & Application Support) Eco System mainly to capture, track and manage service request and IT issues for regional countries (SG, HK, CN, TW, IN and ID).

Primary Role/Responsibilities

Potential candidate will need to work on ITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) –

• Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items
• Support/facilitate for all workstreams:
• Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
• Issue resolution
• Review and refine UAT test cases
• UAT & live verification for rollout
• Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams
• Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT
• Prepare deck / status reporting on ITAS Journey
• Collaborate with relevant parties on EDM related to rollout for ITAS

Potential candidate will also be involved in ITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA.

• Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)
• Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required
• Collaborate with HR Learning on mandatory training for service engineers
• Recognition for service engineers and top performing app teams
• Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers
• Track and report on ITAS driver and outcome metrics
• Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items
• Maintain and burn down backlogs as prioritized for ITAS Operate
• Perform UAT For D’Concierge / iService enhancements/fixes

Requirements

• Bachelor’s Degree or equivalent qualification
• 5-10 years of experience in Business Analyst role for business process & technology change within financial institutions.
• Knowledge in both Agile and waterfall methodologies preferred
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• Detail oriented and able to joint the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathize and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact
• Passionate on driving changes, can flex between a team player and team leader and possess a can-do attitude in face of challenges
• Experience/Technical skills relating to Data Analysis, VBA &/or emerging/new technologies will be an added advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.