Job Scope:

• Handle invoice matching task; receive, review, and verify all invoices and ensure its accuracy and supported with relevant documents before posting to accounting system.
• Ensure all documents are properly filed and scan to document management system.
• Perform monthly vendors’ reconciliation.
• Liaise with vendor to resolve all discrepancies in relation to billing.
• Prepare payment and submit to superior on time.
• Any ad-hoc assignments.

Requirements:

• With a relevant accounting qualification.
• Minimum 1 year of experience in similar capacity.
• Proactive, good team player, mature and able to work independently.
• Possess adequate skills in Microsoft applications such as Excel and Word.
• Able to meet a tight deadline.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

What we want you to do...

• Market research
• Business plan analysis
• P&L simulation

• Are you currently pursing or have recently completed a degree?
• Can commit to at least 3 months of full-time work?
• Passionate, positive & collaborative?
• Love working and contributing to an impactful environment?

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Main Purpose

Drives new business development from acquiring New Logo customers and/or leading business growth within an assigned portfolio of existing customers.

Main Responsibilities

§  Discovers, evaluates, and pursues new business opportunities within target industries and customer groups.

§  Identify growth areas within existing assigned accounts.

§  Screens potential business deals by analyzing market strategies, deal requirements, and financials.

§  Identifies trendsetter ideas by researching industry and related events, publications, and announcements.

§  Develops negotiation strategies in line with customers’ needs and goals by evaluating ways to integrate new opportunities with company strategies and operations while evaluating potential risks.

§  Sells products by establishing contact and developing relationships with prospects and recommending solutions.

§  Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.

§  Own the execution of Strategic Account Plans for assigned accounts.

§  Builds market position by locating, developing, defining, and closing business relationships.

• Bachelor’s degree in business management, Economics, Financial or Marketing
• At least 1-3 years of proven experience in the relevant service/solution/industry (Translation/Medical/Life Science)
• Excellent in Prospecting, Negotiation, Meeting customer's expectation and Networking
• Good in Sales planning and Territory management
• It will be a good advantage if have regional (APAC) experience

Attractive renumeration package

Flexible and friendly working environment

Corporate medical and dental Insurance

Hwa Chong International School (HCIS) is a member of the prestigious Hwa Chong family of schools, drawing its core strengths from a century-old tradition of educational excellence and philanthropy. As a local international school, at least half of the student population is local, and the rest from over 20 countries.

HCIS is committed to providing an environment conducive to the continued growth and development of our staff.

EXPERIENCED INTERNATIONAL BACCALAUREATE TEACHER

• Business Management

Hwa Chong International School is looking for inspiring, passionate and committed teachers to explore a career with us.

Full-time teaching positions available for various subjects, refer to https://www.hcis.edu.sg/about-hcis/careers/.

Teachers may be required to teach various levels in the school’s six-year academic programme. Apart from teaching, teachers are expected to guide the students throughout the academic year in all areas of their holistic development. The incumbent will undertake planning and execution of various school activities throughout the year. As part of the school’s professional learning community, teachers are expected to contribute to teacher collaboration and resource development to value-add to the learning and development of students.

Requirements:

• A good degree in Business from an established University and possess teacher training qualifications, e.g. Post-graduate Diploma in Education
• At least 4 years of teaching experience in the IB Diploma Programme or at pre-tertiary levels would be a distinct advantage
• Great interpersonal skills and caring teacher qualities
• Able to plan and execute the various other activities of the School
• Salary commensurate with experience
• Interested applicants to send resume to [email protected]. Only shortlisted candidates will be notified.

As a Corporate Finance Advisor at UltraCapital, you will play a crucial role in connecting clients with the most suitable corporate financing options and guiding them through the application process. You will work closely with clients to understand their financial goals and match them with appropriate financing solutions. This role involves extensive knowledge of the lending market, strong interpersonal skills, and a commitment to providing excellent customer service.

Key Responsibilities:

Client Consultation: Conduct in-depth consultations with clients to understand their financial requirements, including home loans, personal loans, business loans, and more.

Market Research: Stay updated with current lending products, interest rates, and lending policies to offer the most accurate and relevant information to clients.

Loan Structuring: Assess client financial situations and recommend suitable financing structures, including facilities amounts, tenures, and interest rates.

Application Assistance: Assist clients in completing financing applications and gather the necessary documentation required by lending institutions.

Lender Negotiation: Work on behalf of clients to negotiate the best financing terms, interest rates, and repayment conditions with various lending institutions.

Compliance: Ensure that all loan processes adhere to Singaporean financial regulations and policies.

Customer Relationship Management: Maintain strong and professional relationships with clients throughout the financing process, providing updates and addressing any concerns.

Pipeline Management: Effectively manage your pipeline, keeping track of application status and follow-ups to ensure timely loan disbursement.

Target Achievement: Meet or exceed monthly and annual sales targets as set by the company.

Salary: Basic salary of $2K to $4K plus attractive commission (average $3K to >$10K)

We are a Singapore Oncology Specialist Group focussing on the use of state of the art technology to offer targeted and non-invasive treatments for our cancer patients.

We are looking for Clinic Business Office Assistant to join our growing and dynamic team. If you are a former Clinic Business Office Assistant who may have taken some time off for your family, studies or other personal pursuits and would like to re-enter the profession, we welcome you to join us. If you are keen to start a career as a clinical assistant, we welcome you too.

At AARO, you will work with a team of vibrant and inspiring professionals who are committed and passionate about making a difference in the lives of cancer patients. Send in your resume to [email protected]

Roles & Responsibilities

- Managing Call Centre

- Patient Registration process

- Patient Admission process

- Patient Billing process

- Assist in marketing efforts

-Perform any other tasks as assigned

-Timely escalation of cases to supervisor as necessary

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About the role

We are interested in applicants in the field of Business Analytics especially in the areas of Prescriptive Analytics, Machine Learning, Data Management and Ethics, IoT and Big Data.

If you are passionate about communicating knowledge, and can demonstrate ability to work collaboratively and engage positively with colleagues and external stakeholders, we welcome you to join us!

The successful applicant will join the Analytics discipline in the School of Business (SBIZ). The responsibilities of SBIZ full-time faculty members include teaching and developing courses, conducting academic and/or applied research, and being involved in activities in the service of SUSS and also outside of SUSS that my include outreach to industry and also involvement in industry projects.

Job Requirements

• Ph.D. degree holder in a relevant discipline. Ph.D. applicants nearing completion will also be considered.
• Applicant with teaching and/or working experience in the relevant area will have an added advantage

Responsibilities:

Source for projects on relevant tender platforms including sesami and gebiz
Develop proposal documents in response to RFP, RFQ and tenders
Produce quantity measurement within targeted timeline
Prepare and call quotations, including analyzing and evaluating for costing of tender
Support to ensure completeness and timely submission of tender bid

Construction

Assist in preparing cost budget, track changes in design/construction work and adjust budget projections accordingly
Review and prepare agreements for award to subcontractors and suppliers
Certify and evaluate progress work done, includes contract administration for variations for both subcontract and main contract works.
Assess and submit monthly progress claim, and recommend subcontractor’s monthly progress payment

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Project Manager (Campaigns)

12 months Fixed-term contract

As a Project Manager (Campaigns) supporting our client - one of the largest technology brands, this role will be great for you if - you are an exceptional Project Manager with digital media experience. You will be responsible for supporting campaigns that promote our client's products in APAC. You will also project manage campaigns, represent APAC in meetings, support marketers in launching their campaigns, and train and share best practices with APAC marketers. You will also be able to support strategic initiatives, such as user sentiment measurement. 

Role: 

• Help define the APAC Marketing campaign plan and targets for the cross-functional teams and their objectives.
• Define the strategy for APAC: set yearly and quarterly targets based on the action plan and assess the performance while also providing training to the wider team.
• Support campaign communication such as launch updates, post-launch performance reports and campaign learnings between internal (cross-functional client departments) and external stakeholders (agency partners)
• For select complex campaigns run both on Owned Media and Paid Media, monitor progress across teams and track action items.

You:

• 5+ years of experience in advertising, digital, marketing agencies or technology companies as a project manager, digital project manager or marketing manager
• A good understanding of owned and operated marketing channels and paid media marketing channels
• Able to manipulate data and work with pivot tables in Excel/Google Sheets
• Creative problem-solving and analytical skills, excellent at developing presentations
• Experience working with media agencies and partners to set up and manage campaigns
• Attention to detail, proactive, independent thinker and good team player
• Enthusiastic, flexible, highly motivated, and energetic self-starter.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects spanning across APAC and EMEA when needed.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

· Developing growth strategies and plans

· Managing and retaining relationships with existing clients

· Increasing client base

· Having an in-depth knowledge of business products and value proposition

· Writing business proposals

· Negotiating with stakeholders

· Identifying and mapping business strengths and customer needs

· Researching business opportunities and viable income streams

· Following industry trends locally and internationally

· Drafting and reviewing contracts

· Reporting on successes and areas needing improvements

· Contacting potential clients to establish rapport and arrange meetings.

· Planning and overseeing new marketing initiatives.

· Researching organizations and individuals to find new opportunities.

· Increasing the value of current customers while attracting new ones.

· Finding and developing new markets and improving sales.

· Attending conferences, meetings, and industry events.

· Developing quotes and proposals for clients.

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

· Proven working experience as a business development manager, sales executive or a

· relevant role

· Experience in sales, marketing or related fields.

· Strong communication skills and IT fluency.

· Ability to manage multi-task.

· Excellent organizational skills.

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, Outlook, and PowerPoint.

· Comfortable using a computer for various tasks.

· Time management and planning skills

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

You will be leading the Life sciences/ labs vertical and be aligned to Space Matrix goals and targets of revenue, client acquisitions, client retention through client success and thought leadership.

• Client satisfaction is ingrained in our fundamental values and you will be responsible for understanding from a Life sciences/ labs perspective, the client’s key business drivers influencing their decision-making process and how these decisions will play a pivotal role in helping our clients achieve their goals.
• You will be leading and owning the Sales and Design activities for life sciences/ labs vertical and create holistic solutioning to fulfil client’s needs and Space Matrix Annual target of the vertical in the financial year
• You will be driving the Space Matrix proposition to be most value added/unique for the pitch/proposals.
• You will ensure that your teammates create coordinated solutions and work together as an effective team towards common goals.
• You will be planning the growth for the Life sciences/ labs vertical in line with organisation goals.
• You will be leading the design for Life sciences/ labs services with our internal team and external partners. You will also be responsible to Prepare and plan Design execution timelines and budgets for the Projects.
• You will help Space Matrix maintain highest talent density in the market by building high talented team
• Analyse, plan and fulfil -with help of internal and external resources- training needs to the team for successful execution of project.

About Us:

For More details about the company, please visit our website : www.spacematrix.com

• Job Description
• You need to understand the management of company operations and processes. You will need data
• analytics to monitor performance, identify insights, and enable data-driven in the company. You will be required to participate in the management of project processes and project timelines.
• Perform detailed scoping of the project by working closely with all functional leads – including the alignment of the workstream’s outcome, responsibilities, task lists and timelines.
• Delegating on behalf of the manager.
• Weighting in on decision-making processes by presenting reasonable, fact-based points of view.
• Carrying out specific projects or tasks as instructed by the manager.
• To handle any related administrative tasks.
• 
  
• Requirements
• · Proficiency in MS Office (Word, Excel, Outlook and PowerPoint).
• · High level of interpersonal skills in handling sensitive and confidential situations and documents.
• · Proven ability to manage flexible schedules.
• · Minimum 3-years management executive work experience in Singapore.
• · Diploma and Bachelor’s degree in Business Management and Administrative Support are preferred.

Assist project manager with overall site coordination

 Attend site meeting, inspection & report of project progress.

 Provide Technical support.

 Allocation of material, manpower, and equipment for daily work activities

 Prepare project status reports by collecting & analyzing site activities.

 Coordination of site activities under the supervision of the client.

 Scheduling & coordinating work to tight deadlines.

 Maintain the Inspection records, material usage as completed works

 Prepare project quality plan, method of statement, technical & regularity plans, and Risk assessment report.

 Ensure site safety & proper Execution of site work procedure.

 Material management & Material purchasing.

 Provide assistance in Pre-Mechanical Completion activities

Assist project manager with overall site coordination

 Attend site meeting, inspection & report of project progress.

 Provide Technical support.

 Allocation of material, manpower, and equipment for daily work activities

 Prepare project status reports by collecting & analyzing site activities.

 Coordination of site activities under the supervision of the client.

 Scheduling & coordinating work to tight deadlines.

 Maintain the Inspection records, material usage as completed works

 Prepare project quality plan, method of statement, technical & regularity plans, and Risk assessment report.

 Ensure site safety & proper Execution of site work procedure.

 Material management & Material purchasing.

 Provide assistance in Pre-Mechanical Completion activities

Roles & Responsibilities

Job Responsibilites

• Manage the overall delivery of the project on or ahead of time with all client expectations met.
• Assign resources to deliver the works within budget, time, quality and regulatory standards, monitor and guide workflow, setting daily, weekly and long-term project goals.
• Manage the specialist functions of design, engineering, procurement and construction, manage the interaction of various disciplines and multiple work streams.
• Review progress against plans, contractual arrangements and delivery milestones to ensure they are on schedule and within quality and cost estimates and take effective remedial action as required.
• Financial Management: Ensure strong contract, commercial and financial risk management, accurate forecasting of both costs and revenue, take corrective action in line with CCCC authority and reporting frameworks and maximise the profit margin for the project.
• Demonstrate leadership in risk management, compliance and auditing and ensure legislative, pre-contract and commercial obligations are met, including compliance with the relevant Building Code.
• People management: Monitor staff and labour resourcing to ensure the project has the capability to achieve targets, supervise workforce, including subcontractors and foster a high performance team with a positive employee relations environment.
• Contribute to new business, continuous improvement and broader business activities.
• Coordinate with headquarter and site team to obtain enough resources for the projects.
• Organize a proper project management team & plan to carry out the construction works.
• Perform all duties in accordance with company’s polices, processes, systems, reporting and procedures.

Job Requirement:

Minimum 5 years of engineering experience and 5 years HDB experience with Degree in Civil Engineering recognised by the PE Board or qualification acceptable to the Commissioner of Building Control as eligible for applicant as a Resident Engineer or Recognised Degree in the relevant field subject to the acceptance of the Engineer. At least 10 years of experience in managing design and construction teams for project of similar scale and complexity.

Responsibilities

• Responsible for coordinating and following up on IT projects implementation
• Responsible for coordinating IT related projects on technological analysis, solutions implementation, administration, and maintenance.
• Responsible for supporting ERP issues

Requirements

• Min Diploma in Computer Science / Information Technology or equivalent
• Min 1 year of working experience in D365/AX/NAV support
• Regional travel as and when required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

We are looking for committed and passionate individuals who want to make a difference, with a positive attitude and strong work ethnics.

Job Description:

• Fast track career path towards management
• Comprehensive on-job training will be provided continuously for professional development and career advancement in Financial and Investment industry
• Learn Digital Marketing, Advertising and Analytics skills, Content Marketing, Search Engine Optimisation, to stay relevant in the ever changing Digital World
• Personal mentor-ship with various accomplished lifetime Million Dollar Round Table, Court of Table, Top of Table members to impart their valuable expertise

Requirements:

• Minimum Education Criteria: Local Diploma or Bachelor's Degree
• Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Top reasons to join us:

• Competitive remuneration package
• All-expense paid travel opportunities yearly
• Recognition for individual efforts
• Dynamic and fun company culture
• Maintain Work-Life Balance by having flexibility of managing your own time and schedule

Have a chat with us to find out if this career aligns with your goals and aspirations.

Responsibilities

• Responsible for developing applications for projects including graphics, reports and calculations
• Responsible in conducting internal testing and acceptance tests and user training
• Responsible for preparing documentation including design specifications and manuals
• Responsible for providing high quality technical support to our customer
• Responsible for conducting onsite routine health check of the systems installed at customer base and documenting troubleshooting and problem resolution steps

Requirements

• Min Diploma in Computer Science or relevant
• Min 2 years of working experience in Project Management in SI Industry
• Proficiency in programming like Visual Studio, ASP and Java, MS Office with VBA and industrial automation is an advantage
• Knowledge in Microsoft SharePoint 2007/2010 (MOSS/WSS) is an advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

This position requires the applicant to be responsible for engineering and technical aspects within every project.

He/She will schedule, plan, forecast, resource and manage all the technical activities aiming at assuring project accuracy and quality from conception to completion.

Job Scope:

Execute and revise project work plans to cater to changing needs and requirements

Supervise subcontractors’ works to ensure timely completion and adhere to various standards

Liaise with clients, senior engineers in preparation for site work and plan schedules

Keep Project Manager well informed of status of project and coordinate communications between various departments

Liaise with the design specialists on drawings, amendment and re-submission to clients

Assist in conducting site measurement and inspections

Communicate with subcontractors and other suppliers

Monitor the delivery schedule of equipment/material to site

Coordination and checking of engineering deliverables.

Prepare and submit project documents

Attend site and office meetings and prepare progress reports

Job Requirements:

Minimum Diploma in Electrical / Mechanical or equivalent

Fresh Graduates welcome

Keen to learn, possess positive attitude and able to work independently

Competent in MS Excel and Words

Working hours: Mon to Fri: 9am to 6pm, Sat: 9am to 1pm

Required to work on construction sites

Job Title: Project Engineer (ID6058)
Location: Tuas
Working Hours: Mon to Fri 8.00am-5.15pm
Salary: $3500

Job Description
• Involve in validation documentation for new machine/product/process/material
• Initiate product reviews. Verifies and test products. Responsible for validation, trial run for new projects and customers.
• Responsible for change control process and procedure development and implementation.
• Responsible for new job development.
• Provide technical support to customers.
• Provide QA support to project development
• Involved in new machine installation and process improvements.
• Other related duties as assigned by the managing director/ QA manager

Requirement:
• Qualification –Diploma/Degree, minimum 3 years working experience in manufacturing environment
• Exposure in Quality Assurance/Control/Computer software/Electrical advantage.
• Company transport provided at Lakeside MRT, Jalan Boon Lay & Pioneer Mall & Pioneer MRT

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[