About the job:

• Acquire New-to-Bank (NTB) High Net Worth individuals.
• Collaborate closely with internal and external stakeholders across the bank to tailor solutions that align with clients’ needs.
• Identify opportunities to promote banking products to both existing and new clients.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes, and regulatory requirements.

Skills and experience required:

• Excellent interpersonal and communication skills.
• Proficient in presenting effectively and communicating ideas and concepts.
• Possess a good working attitude, high motivation, and a result-oriented approach.

(EA: 94C3609/ R21103354)

Role Title: Head of New Business Operations

Direct Reporting Manager: (Name & current job title) COO with matrix into Chief Underwriting Officer

Role Purpose: The Head of New Business Operations is responsible for operational leadership, service excellence, and admin support across the New Business and Underwriting value chain – everything from the time an application reaches Chubb to when the policy is delivered to the customer.

The role focuses on:

• Leading / defining the operational strategy to improve efficiency/effectiveness across new business and underwriting processes, drive service excellence to ensure we operate in a cost-effective and resilient manner, meeting SLAs/KPIs, and build team capability in each market

Key Responsibilities:

1.Operational Strategy (~30% focus)

• Develop and own the operational strategy for NB&UW – improving efficiency / effectiveness and bringing better customer experience and business outcomes via people / process / technology.
• Own the end-to-end process design / customer journey and be a key conduit for defining requirements and provoking change / digitization. Develop the target state flow / North Star model and provide the challenge (and ultimately requirements) around how we get there. Examples include driving eApplication, straight-through-processing, paperless communication to customers and salesforce.
• Help review change requests (as needed) to ensure clear cost benefit understanding is provided and join/lead governance forums as needed. Create / champion platform changes needed to deliver the desired outcome across the new business process.
• Identify and challenge variations around set-up and ways of working to aid improvement.

2.Service Excellence (~50% focus)

• Oversee new business / underwriting processes across face-to-face, telemarketing, and digital channels.
• Own the delivery of high-quality day-to-day service (aligned to customer & salesforce expectations) and the maturing of operational standards, insights, and quality assurance.
• Own the delivery of regular reporting against KPIs/SLAs in order to drive understanding, awareness, escalations, and actions. KPIs include:

1. eApplication rate
2. Straight-through-acceptance (STA) rate
3. Straight-through-process (STP) rate
4. Underwriter Productivity
5. Referral rate
6. Quality / error rate

• Drive service excellence within country operations teams who provide perform the new business and underwriting activities, admin support, and payment processing along the value chain.
• Support audit point resolution and remediation as required.
• Work closely with the Chief Underwriting Officer and the Underwriting team to identify, agree, and implement actions.

3.Build Capabilities (~20% focus)

• Share operational best practice across the region in terms of operating models, process automation, process re-engineering, digitization, and offshoring.
• Ensure the foundations of roles & responsibilities plus appropriate measures exist to prompt the desired outcomes / thinking / ways of working.
• Provide convenient and value add insights around service and quality metrics and follow up to resolve issues. Produce regular reporting to stakeholders of achievements versus targets. Diagnose underperformance and implement remediation plans.
• Provide ad-hoc business analysis and project management to support change.
• Plus, other duties, projects or functions assigned by the COO and relevant senior stakeholders.
• As a leader of people, ensure individual team members are coached / developed and that they are equipped with the right skills and resources. Establish an environment that promotes Chubb Values, and builds high levels of motivation, morale and integrity.

Experience:

Essential:

• Experience in leading consumer operations teams and process improvement within retail orientated Financial Services (ideally insurance) and can demonstrate the delivery of tangible business benefits / savings.
• Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done.
• Experience of working with and engaging others to help bring greater consistency of working.
• Excellent stakeholder management skills and experience of managing within a multi-country matrix environment. Flexible, influential style.
• Personal drive to achieve significant change in relatively short periods of time
• Professional demeanour - executive presence; ability to independently interact with leaders.
• Very Proficient in the use of MS Excel and PowerPoint.
• Process orientated, an organiser with strong planning ability and attention to detail.

Desirable:

• Minimum 10 years’ experience, inc. 5+ years leading operations and/or process improvement
• Knowledge / experience of the insurance lifecycle
• Strong presentation & story-telling skills
• Experience working with and expanding shared service centre operations (in country & offshore)
• Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking
• Strategic thinker, proactive and solutions oriented

A successful candidate must be able to demonstrate:

• Excellent communication skills – written and verbal to internal and external stakeholders.
• Ability to decompose complex issues, find solutions and summarise in plain English.
• Passionate about business process, continuous improvement and efficiency.
• Willing to roll her/his sleeves up to get things done.
• Influence, coach, manage stakeholders to get things done and effect change quickly.
• Customer centric attitude and focus.
• Resilience - ability to adapt to/cope with change.
• Ability to multi-task in a fast-paced environment.
• Leadership – driving team members to be accountable and responsible for actions.
• Pro-active interested involvement with department objectives and service levels.
• Excellent organisational skills.
• Effective teamwork within a diverse work environment.
• Ability to manage team workload, morale, staffing issues where appropriate.
• Strong work ethic.

Qualifications:

• Tertiary qualifications
• Lean / Six-Sigma certification a plus, but experience more important.
• Project Management certifications desirable.

High Pay Scheme for Business Development in the Investment and Insurance field!

If you're keen on getting a $6,000 - $9,000 range pay per month,

and you do not mind selling Investments and Insurance,

This could be the job for you!

Flexible Schedule, work at your own pace.

Leads will be provided.

Bonuses are paid every 3 months.

Free company overseas trips.

Training Provided

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

EXPERIENCE IN DIRECT SALES - CLOSE ON THE SPOT

• EXPERIENCE IN COLD CALLING and BD

Responsibilities:

• Calling leads daily to secure appointments for the week
• Closing prospects on the spot
• Responding to prospect’s queries professionally and promptly
• Good interpersonal and communication skills
• Liaise and build strong rapport with new clients

Requirements:

• Minimum 3 years of Direct Sales experience preferred
• Good command of English and Mandarin as need as need to respond to Mandarin speaking customers' queries and requests
• Must be comfortable to work in a target driven environment
• Good Interpersonal and Negotiation skills
• Highly Motivated and outgoing
• Pleasant personality & Professional

Interested candidates, please send your detailed resume with information on (Notice Period, Current and Expected Salary) by clicking the APPLY button provided below.

All applications will be treated with strict confidentiality and only short listed candidate will be notified.

High Pay Scheme for Business Development in the Investment and Insurance field!

If you're keen on getting a $6,000 - $9,000 range pay per month,

and you do not mind selling Investments and Insurance,

This could be the job for you!

Flexible Schedule, work at your own pace.

Leads will be provided.

Bonuses are paid every 3 months.

Free company overseas trips.

Training Provided

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Job Overview:

We are seeking a motivated and detail-oriented Business Development and Customer Service Manager to join our team. This role is critical in managing and enhancing client relationships, driving growth in corporate and group bookings, and ensuring excellent service standards. The ideal candidate will be responsible for managing client bookings, optimizing restaurant orders, and developing business strategies to boost customer engagement and loyalty. Additionally, they will handle phone and online inquiries, ensuring all reservations are processed efficiently.

Key Responsibilities:

1. Client Relationship Management:

• Manage and retain relationships with existing clients, ensuring high levels of customer satisfaction and loyalty.
• Serve as the main point of contact for clients, addressing queries and resolving issues promptly.
• Regularly update clients on new offerings, menu changes, and special events to encourage repeat business.

2. Corporate and Group Bookings:

• Drive growth in corporate and group bookings by developing strategies to attract new business opportunities.
• Collaborate with marketing to create and promote packages tailored for corporate clients and events.
• Coordinate closely with the operations and kitchen teams to ensure seamless service for all large bookings.

3. Order and Booking Management:

• Manage phone calls and online inquiries for reservations, responding promptly to secure bookings and answer client questions.
• Oversee client bookings and orders to the restaurant, ensuring accuracy and timely service.
• Monitor and manage the reservation system, keeping track of upcoming bookings and optimizing seating arrangements.
• Communicate any special requests or requirements from clients to the relevant departments to ensure excellent service delivery.

4. Business Development:

• Identify potential clients and develop strategies to convert them into loyal customers.
• Analyze market trends and competitor activities to inform new service offerings and business development initiatives.
• Set and achieve sales and growth targets, tracking progress and reporting regularly to management.

5. Customer Service Excellence:

• Provide exceptional customer service, handling inquiries, complaints, and feedback professionally.
• Train and mentor team members on customer service best practices and ensure adherence to standards.
• Regularly assess service standards and implement improvements as needed.

Requirements:

· Proven experience in business development, customer service, or hospitality management.

· Strong communication and interpersonal skills, with a focus on relationship-building.

· Ability to work independently and collaboratively with cross-functional teams.

· Proficiency in CRM software and reservation management systems.

· Problem-solving skills, with a proactive approach to handling client issues and needs.
• Business proficiency in English and Mandarin Chinese is required

about the company
Our client is a leading international bank. They are headhunting for a Supplier Vendor Management where the talent will be required to assist all departments with sourcing and supplier management.

about the job

• act as the point of contact for all liaisons between vendors and internal stakeholders
• sourcing, selection, and managing of vendors
• facilitate vendor risk assessment (including IRQ & DDQ)

skills and experience required

• prior experience in banking/financial institutes handling procurement, outsourcing and vendor management

To apply online please use the 'apply' function. Alternatively, you can email me at [email protected]
(EA: 94C3609/ R1982617)

About the Company

Lighthouse Canton is an independent asset manager to institutional investors and private clients, with headquarters in Singapore. Our wealth management business serves ultra-high-net-worth individuals, families, and family offices across their investment, estate, tax, and philanthropic needs. The asset management business offers strong internal product capabilities in hedge funds, private equity, and traditional fundamental analysis-based strategies. Lighthouse Canton has offices in Singapore, Dubai, and Bengaluru India.

We believe in hiring smart and curious people with the highest integrity. We offer talented professionals an opportunity to grow in a collaborative environment, surrounded by driven colleagues, and the opportunity to make an impact from the first day in the organization.

Responsibilities

• Focus on on-going business improvement projects specifically.
  • Creation and fine-tuning processes within the organisation.
  • Participate in system enhancements discussion and its respective UAT.
  • Championing the use of new business processes and systems.
• To work with Team Lead to liaise with external stakeholders for new onboarding of counter parties or to liaise with existing service providers to keep information up to date.
• To work with Client Advisors and Assistant Client Advisors to provide administrative support and maintaining the organisation of client data and records.
• Perform any other ad-hoc projects as assigned by the team.

Qualifications & Skills Required

• Minimally a bachelor's degree in finance, banking, business, and/or related fields.
• Prior internship experience in banks or immigration companies is preferred.
• Strong written and conversational skills in both English and Mandarin.
• Excellent communication and interpersonal skills.
• Detail-oriented with a high degree of accuracy.
• Basic understanding of financial markets and investment principles.

Internship Duration

• Ability to commit to at least a 4-months internship. A 6-months internship is preferred.

Introduction:

This is an opportunity to manage a portfolio of clients with business in different sectors. The candidate shall be the main point of contact and coordinate between clients, third party, authority, and co-colleagues

He/she will be directly involved in company set up, provision of corporate as well as accounting, tax, visa/immigration advisory services among others. The candidate will be involved in ad-hoc project to assist the client in accessing both the Singapore and South-East Asian Markets. He/she is also expected to take part in business development activities, in order to find, analyse and evaluate new potential clients/markets.

Principal Accountabilities:

• Handle full suite of incorporation & business support services for clients
• Manage & upkeep excellent client relationship
• Coordinate and complete clients' requests by working closely with colleagues
• Ensure that clients' assignment is completed in a timely manner
• Frequent communication with clients via face-to-face meetings, video conference, emails, or phone call
• Involvement in business development activities
• Ad-hoc projects on client management and business development

Required Skills & Experience

• Degree Holder in Business Administration, Economics, Finance or related studies
• Hands-on experience in accounting, audit and taxation advisory
• Proficiency in written/spoken English
• Candidate who are proficient in European language will have an added advantage as the role maybe required to support client from European countries
• Good knowledge in MS Word, Excel and Power Point​

Attitude Required

• Well-mannered and with excellent interpersonal skills
• Able to work well under pressure
• Can-do attitude with good time management skills
• Able to work well both independently and in teams

Duration: 7- Months Contract, Starting in Jan 2025

Client Background

This leading global real assets investment management firm operates independently as an affiliate of a major commercial real estate services and investment firm. With an investor-operator culture, the firm aims to provide sustainable investment solutions across various real asset categories, geographies, risk profiles, and execution formats, ensuring that its clients, users, employees, and communities thrive.

Responsibilities:

• Support the preparation of customized investor reports, both quarterly and on an ad-hoc basis.
• Contribute to internal reporting, which includes investment summaries, valuations, available funds, and various analytical insights.
• Maintain the database of service providers.
• Update the sustainability and Green Certifications databases for the main APAC fund.
• Assist with the annual data collection and submission process.
• Help with the annual MAS survey submission.
• Perform other assigned tasks as needed.

Requirements:

• Bachelor's degree Finance, Economics, Business or a related field with minimum 3 years experience of relevant experience
• Strong quantitative and analytical skills to assess investment opportunities and performance metrics.
• Solid understanding of financial markets, investment products, portfolio theory, and risk management principles.
• Proficiency in financial modeling and analysis tools, such as Excel, as well as experience with portfolio management software and databases.

Email: [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

Project Executive cum Personal Assistant

Open for Local Singaporean and PR only.

Key Responsibilities:

· Personal assistant to Senior Manager Special project and Contract

· Manage routine sales and assigned project tender enquiries.

· Involved in the tender preparation, collate the tender documents and prepare on time submission.

· Interface with the customers and inter / intra departments on the change of scopes, clarifications, etc and ensure on time submission.

· Montor (closely) and follow up on quotations and tender submissions.

· Assist in contract management on contract award.

· Involved in contract execution as assigned including but not limited to interface with sub-contractors, technical specification compliance, on shore supports, project cost control and monitoring, delivery assurance, as built documents compilation and submission etc.

· Post project administration includes but not limited to Account

· Receivable expediting, Account Payable assurance, project postmortem and final project P&L report.

· Provide support to intra department ISO 9001 certification including training, education, auditing etc

Qualification:

· Minimum Diploma and preferable in engineering training.

· Training in or understanding of supply chain management will be an added advantage

· Knowledge in contract law, ISO 9001 QMS and negotiation skills are a plus.

· Minimum of 2 years relevant working experience or 5 years working experiences in oil and gas industry.

· PC literate especially in MS Office particular Excel, Words and Adobe. Able to work in an ERP environment Understanding MS Project etc will be a plus.

· The candidate must come with high initiative, resourceful, able to plan ahead and willing to learn / explore new things. The willingness to meet and socialize with customers for future contracts is a plus.

Interested applicants may apply by sending their resumes to [email protected]

Your career at NTT DATA Business Solutions

Empowering You – to feel our passion for SAP / Analytic Solutions

As NTT DATA Business Solutions, we are more than just a company. We are a team of innovative and passionate people who specialize in creating value-added SAP and Analytic solutions and guiding our customers on their journey to becoming intelligent businesses. We focus on SAP Consulting, SAP Development, Data Analytics, ServiceNow, Managed Cloud Services, Application Management Services (AMS) & Technology and beyond.

Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top 10 IT service providers worldwide, we stand for our open and sustainable acting. More than 15,000 employees from 64 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.

People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team.

Are you ready to break new ground?

Job Description & Requirement:

The Consultant is primarily responsible for providing business solutions and specialized in FICO and SAP Solution expertise to effectively integrate SAP Solutions into the client’s business environment in order to achieve the client expected business results.

Key Responsibilities:

· Lead and advise the team member about Industry/ Business Best Practices

· Carry out requirements gathering

· Provide consulting services to internal/ external teams based on expertise and experience to address client needs

· To identify, advise and translate the business requirement into the implementable design and meet defined customer needs, adhere to corporate standards & direction within constraints of cost, security and sustainability

· Advise or carry out testing. Testing embraces the planning, designing, managing, executing, and report of tests, using appropriate techniques that conform to agreed project standards

· Advise or carry out training. Training embraces the planning, designing, managing, execute of Training

· To facilitate logical integration testing with other related SAP modules and interfaces in order to verify end-to-end business process

· To prepare and conduct project handover to the Support Consultant

· Assist in architect a solution for positioning consulting services to an external customer or Internal affiliate partner

Key Accountabilities:

· Support clients in the selection, implementation, and support of SAP FICO.

· This role uses consulting skills, industry/ business knowledge

Qualifications:

· 3 - 8 years of SAP implementation experience, within multiple end-to-end implementations (around 2 large projects or 4-10 medium projects)

· 3 - 8 years’ experience in GL, AR, AP, Fixed Asset, and banking interfaces (two ways). Have strong integration knowledge on OTC and P2P processes. Have strong experience in account determination and business models of intercompany transactions

· 3-8 years’ experience in CO-PA, CO-PCA, Cost Center, Project Accounting, and Internal Order accounting. 2-4 projects with product costing experience

· SAP IDOC design, testing, and processing experience

· Experience in implementing using ASAP methodology, i.e., Blueprint (including detailed design), Realization (including configuration, testing, data migration, training), Final Prep & Cutover

· Experience in running workshops and facilitation

· Strong documentation experience (especially functional specifications)

· Strong issues resolution experience

· Able to work in a team and on their own

· Take full ownership and responsibility for the stream deliverables, including integration points with other modules and teams

· Knowledge or experience in S/4 HANA Enterprise Management is a plus.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

Reporting to the Head of ERM, the Head, Business Continuity Management will be responsible for co-ordinating the development and implementation of the Business Continuity (BC) and IT Disaster Recovery (ITDR) programmes to minimize business impact due to operational disruption, with a focus on recovery and resumption of critical business services to fulfil business and regulatory obligations.

Job Description:

Key Responsibilities:

• Oversee the delivery of the Business Continuity Management (BCM) programme for the business in accordance with Group policies and standards
• Oversee all DSII management and adherence of MAS 134
• Develop and maintain comprehensive entity level BC and Incidence Management (IM) plans
• Coordinate the creation of departmental Business Impact Analyses (BIA) and BC plans
• Support execution of the BC plans and coordinate the efforts of crisis management response and recovery
• Manage annual ITDR exercises with IT department and business department stakeholders
• Facilitate training and exercises to prepare staff for handling disruptions effectively including coordinating industry wide stress scenario exercises
• Ensure compliance with internal and regulatory BCM requirements and guidelines (include fulfilling all reporting requirements)
• Provide secretariat support for Steering Committee meetings
• Perform third party due diligence assessments on BC preparedness
• Manage BC enquiries from internal stakeholders
• Assist in Incident discussion, assessments and reporting

Desired Experience and Skills:

• Proven experience (at least 12+ years) in Business Continuity Management and/or IT disaster recovery programme delivery, preferably within a financial institution.
• Strong leadership and team management skills.
• Excellent communication and coordination abilities with internal and external stakeholders
• Knowledge and implementation experience of applicable laws and regulations in the insurance sector
• Strong understanding of business continuity standards and best practices
• Experienced in coordinating BC and IT disaster recovery exercises

Qualifications:

• Bachelor’s or Master’s degree in Business Management, Computer Science, or related field
• Professional certifications such as CBCP, MBCP, PMP, DRI or ISO would also be highly desirable

Language:

Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Resource Management

• Develop and maintain resource allocation plans to support project schedules.
• Coordinate with project managers to identify resource requirements, constraints, understand staffing requirements for upcoming projects and assignments.
• Maintain a database of staff skills, qualifications, and availability to facilitate efficient deployment.
• Coordinate the assignment of staff to projects based on their skills, availability, and project requirements
• Monitor and track staff deployments to ensure projects are adequately staffed and resources are effectively utilized.
• Communicate with staff regarding their deployment assignments, including location, duration, and responsibilities.
• Provide support to staff and managers regarding deployment-related issues and conflicts.
• Analyse and Monitor resource utilization and identify opportunities for optimization
• Develop method to measure and ensure adequate staffing levels and skills
• Develop and implement strategies to improve resource allocation and utilization; Evaluate deployment processes and make recommendations for improvement.
• Prepare regular reports on resource allocation and utilization for management review.
• Identify and implement process improvements to enhance resource management practices
• Coordinate with recruitment agencies to ensure timely staffing of projects.
• Manage & maintain relationships with external vendors and staff
• Develop and maintain systems to track staff progress and performance.
• Collaborate with managers to develop individualized training development plans for each position.
• Coordinate with training and development team on training activities to support staff growth.
• Monitor staff engagement and satisfaction levels and identify opportunities to enhance staff morale and motivation.
• Collaborate with managers to address staff performance issues and implement corrective actions.
• Stay current on trends and best practices in staff development and performance management.

Administration

• Assist with day to day operations of the Resource Management functions and duties
• Administration of transfers/movements, performance appraisal reviews, turnover, promotions etc.
• Collaborate with the Business Unit’s Resource Team on the daily resource management’s operational duties
• Conduct orientation and on-boarding of new joiners and integrate them into deployment plans.
• Manage off-boarding processes, exit interviews and clearance
• Ensure accuracy in the maintenance of manpower records in the systems.
• Administer and effectively implement the processes for disciplinary, grievance handling and termination/exit clearance, to ensure compliance with statutory and regulatory requirements
• Prepare monthly reports and recruitment statistics to Management
• Verify and process invoices for all contract manpower
• Any other ad-hoc duties as required or assigned

Requirements:

• Diploma / Degree in Business Administration, Business Studies or equivalent
• Professional HR certification (e.g., SHRM-SCP, SPHR) is a plus
• 2 years in HR Business Partners experience
• Familiarity with Excel and an interest in learning Data Visualization Tools such as Tableau
• Eagerness to engage with unstructured data to derive insights and contribute to solving business problems
• Strong command of the English language, both written and spoken, with the ability to read and comprehend complex materials
• Willingness to develop presentation skills and effectively communicate with stakeholders Prepared to work in a progressive, fast-paced environment
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Good understanding of common HR practices and Employment related legislation

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Responsibilities

• Ensure prompt and timely completion of daily monitoring, monthly, quarterly tasks and reports for internal and Head Office;
• Identify and address data quality issues to all relevant stakeholders, including but not limited to Treasury and or Management;
• Perform liquidity stress test and market risk stress test;
• Maintain and performs periodic review of policies and process ensuring alignment with Local and Head Office requirements;
• Provides analytical support for relevant stakeholders;
• Identification of risk drivers and assess their impact on liquidity positions;
• Periodic review and update of Contingency Funding Plan to ensure the branch is well-prepared for liquidity challenges;
• Any other ad-hoc and tasks assigned.

Requirements

• A recognized degree
• Minimum 6 years of market / liquidity /interest risk experience in the Banking Industry;
• Good understanding of market / liquidity/interest risk regulatory requirements;
• Meticulous, versatile, good interpersonal skills, excellent communication skills;
• Able to work independently with minimal supervision and under pressure;
• Proficient at data handling, using VBA and other data processing tools;
• Familiar with Bloomberg system

EA Personnel Name: Izz Bin Lokman
EA Personnel No: R24124828
EA License No: 05C3451

• Marine Fleet Management Executive / Assistant
• Location: Penjuru Lane (Jurong East)
• Salary: $2,800 - $3,500
• Working days: Monday - Friday
• Working hours: 8:30am – 5.30pm

Responsibilities

• Handling of the fleet requisitions, sourcing and making the necessary arrangement for delivery to the vessels
• Monitoring and controlling of the vessels consumables to prevent unnecessary wastage
• To keep track of the cargo hoses registry, lifting gears registry and PPE of all shipboard personnel
• Monitoring of the vessels LSA and FFA
• Appointed as safety committee member to carry out tool-box meetings for all the vessels
• To arrange and co-ordinate between crew and clinic for medical appointment or consultation and monitoring of the vessels’ medical supplies as per statutory requirements
• Preparation of crew employment contract
• Application of flag state endorsements, Harbour craft licence renewal, etc, via MPA and Digiport, ensuring compliance with regulations of all relevant authorities and the certification of all vessels is maintained in accordance with the relevant Class and Flag State requirements
• To maintain the personnel files for all crew members and ensure all member files are comprehensive with current documentation of crew credentials that being updated accordingly in a timely manner
• To assist in planning and oversees the assignment of the officers and ratings for the fleet, crew change rotations, ensuring that rotations are executed in a timely basis, the vessels are properly manned and updated as per MPA requirements via Digiport
• Sourcing, recruitment and carry out initial interview of the ship crews
• Providing induction training/ orientation to all newly join ship crews
• Providing general support to the ship staffs and making schedule visits to vessels for crewing matters
• Any other fleet management related tasks and responsibilities as assigned by the management

Job Requirements

• Relevant working experience in similar capacity.
• Possession of Class 3 driving license will be an advantage.
• To be contactable 24/7 and be available to board the vessels as and when required
• Proficient with computer software

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

If you're looking for a job that combines your analytical skills with the ability to connect with people and help them plan for their future, then we have the perfect opportunity for you. With this role, you can use your strengths to help individuals with their future planning and make a meaningful impact in their lives.

Perks

- Get paid while learning

- Personality profiling to enable future career success

- Pairing of mentor base on individual learning style for learning effectiveness

- Excellent Credential for a strong functional resume

- Lots of freedom to plan on working schedule

- Opportunities for Permanent Role and Fast Track Career Path

Job Scope

- Learning the Fundamentals of the Financial Services Industry

- Analyze and curate financial portfolios

- Assisting the team in creating presentations

- Plan and assist in networking events

Requirements

- Undergrads are welcomed

- No work experience required

- Strong willingness to serve, learn & grow

- People orientated personality

- Highly motivated, determined with strong integrity

Overview

The Adoption, Change and Service Management (ACSM) practice is looking for an Adoption, Change and Service Management Architect with demonstrable experience in managing and governing strategic and operational change in large public and private sector organisations, coupled with a solid background in Change Leadership and consulting. The role requires deep knowledge in organisational change, user adoption, operational modelling and cloud service management. A broad knowledge of change, service and portfolio methodologies and approaches is expected, along with the ability to design change and operational solutions that modernize and transform technology services to maximise business outcomes. Demonstrated ability to engage in Csuite discussions related to development of change management, operational modelling and associated cultural transformation models.  Microsoft’s ACSM practice maximizes the business impact of Microsoft solutions and the value of Digital Transformation by providing cross industry expertise and experience to deliver the best of Microsoft and the most complete solution to our customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Understanding Customer/Partner Technical Environment

• Gathers customer/partner insights from a broad range of stakeholders as well as the main business sponsor to shape and form both the definition and ongoing execution of projects. Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry). Adapts business models, plans, and solutions to insights.
• Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery. Contributes to Microsoft-centric operations and cadences to align with customer feedback.
• Uses evidence-based approach to represent the customer/partner as a customer advocate and shares insights with Product Engineering teams and the business with a view to improving Microsoft technologies, products, services, and offerings such that they can better meet customer/partner needs across a territory.

Architecture Design and Deployment

• Leverages a structured approach to Architecture Projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns. Proposes and develops new solutions to scale across multiple customers/partners. Builds and maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood.
• Defines and documents the architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution along with the project approach. Leads complex cost-based and technology-based discussions to explain the Architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution.
• Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots, using enterprise architecture processes and ensuring quality control through peer review. Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realize.
• Works with the business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves complex ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved. Maintains the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the architecture of the business solution. Drives development and execution of test plans to prove that each requirement/constraint has been implemented as expected by the customer. Where there are defects, works in close collaboration with the Project Manager and Customer to redress or accept and document the status of the test results.
• Collaborates with the Account Team and/or Bid Team to understand the business solution/problem. Drives agreement, based on the customer’s priorities, requirements/constraints, approach, principles, concepts, and expectations. Builds and documents a realistically costed, advanced/complex Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture. Jointly leads the implementation in close partnership with the Project Manager. Leads oversight and governance and establishment of quality practices and standards to realize the business solution. Uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations, leveraging solution expertise. Ensures communication of and adherence to the pre-sales value proposition. Works with the Project Manager to highlight where assumptions have proven false. Uses change requests to modify the Solution/project approach when needed. As needed, collaborates with subject matter experts to receive specialized advice that can help define the Solution and project approach and increase the time to value for the customer.
• Anticipates and identifies scenarios that could slow or impede pre-sales/delivery. Orchestrates the broader Microsoft team to address technical blockers and works with account/project team to resolve non-technical issues. Reports significant problems to Microsoft management and resolves escalations when needed. Plans a way forward in complex and ambiguous situations with an innovative approach and durable design. Delegates and leverages specialist skills of others to drive technical alignment across internal/external teams. Coordinates disparate approaches into a single plan of action for complex scenarios.
• Works in close collaboration with the Project Manager and Account Team to identify, categorize, and communicate business and technical risks. Defines risk mitigation activities that are foundational to the project plan. Defines risk contingency plans for invocation should the risk occur. When appropriate, oversees a broad portfolio of accounts. Manages and ensures the all-up delivery of consulting engagements, as necessary.

Practice Development

• Generates new and/or improvements to existing intellectual property. Connects gaps and patterns across business and technology areas to drive changes. Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Participates and contributes to internal/external communities.

Trusted Advisor

• Develops a network of internal/external relationships with senior-level decision makers to build influence in addressing problems/blockers and facilitating additional views on the matter of interest. Acts as an advisor to external stakeholders. Provides direction to facilitate relationships between others. Stays up to date on Microsoft’s technologies, products, and services in order to communicate Microsoft's mission, strategy, and capabilities. When appropriate, develops a strategic relationship with key stakeholders within the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed.
• Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers/partners when a decision or course of action will not produce optimal results. Leverages strategic expertise to encourage alternative approaches where applicable. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome. Drives consensus where possible and leads decisions to resolve conflict when needed.
• Leads the adoption of Microsoft solutions technologies based on understanding of competitor solutions and how customer business value can be driven through Microsoft's offerings. Differentiates Microsoft's solutions in customer/partner conversations to influence the industry-wide direction for specific architecture(s).

Thought Leadership

• Leads virtual teams around technologies and customer/partner challenges by sharing ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape.
• Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to less experienced colleagues by educating them on technical and non-technical concepts and sharing best practices. Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences.

Qualifications

Required/Minimum Qualifications

• Bachelor's degree in:Information Technology, Computer Science,Business Administration, Organisational Psychologyor a related field AND 8+ years' experience in organisationaltransformation solutions, practice development, consulting, and/or technology domain (e.g., Security)
• OR equivalent experience:10+ years managing complex cloud-based transformationchange projects or portfolios.
  5+ year(s) experience leading blended, multidisciplinary teamswith a focus on organisational change.
  

Additional Professional Certification would be a bonus:

• Certification in Change Management. Examples: Prosci Certified Change Practitioner, ACMP Certified Change Management Professional, CCMP Certified Change Management Professional, CMI Accredited Change Professional, Human Synergistics.
• Certification in ITSM. Examples: ITIL4 Managing Professional/Strategic Leader/Master, COBIT2019 Design & Implementation, SIAM Professional, VeriSM Foundation, Kanban, SVC Mapping, Consultant/Auditor certifications in: ISO/IEC 20000 / 27001 / 38500 / 42001.
• Other certification areas that are useful: AI, Agile Scrum, Lean IT, DevOps, CI-CD Pipelines, CMMI, TOGAF, ETOM, Six Sigma, PMI, PRINCE2/P2Agile, MoR, SDI, Kotter Change Model, Lewin’s Change Model, AWS Cloud Practitioner, GCP Foundation or Associate.

Position Title: Purchasing / Procurement Executive
Working Days: Monday to Friday
Working Hours: 8.30am – 6pm
Address: Marrymount

Salary: $3,500 - $4,000

Procurement officers are responsible for evaluating suppliers, products, and services, negotiating contracts, and ensuring that approved purchases are cost-efficient and of high quality.

• Following and enforcing the company's procurement policies and procedures.
• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Maintaining good supplier relations and negotiating contracts.
• Researching and evaluating prospective suppliers.

Job Requirements:

• Diploma in Supply Chain Management, Logistics or Business Administration
• At least 1 years of relevant working experience in fulfilment and logistics role
• Proficient in Microsoft Office applications

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities

• Technical Support: Provide first-level technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
• Troubleshooting: Diagnose and resolve technical issues efficiently and escalate complex problems to appropriate teams when necessary.
• System Maintenance: Install, configure, and update software applications, desktops, laptops, and peripherals.
• Documentation: Create and maintain accurate IT documentation, including processes, procedures, and support resolutions.
• Asset Management: Maintain an inventory of IT equipment and ensure accurate asset tracking.
• Vendor Collaboration: Work with vendors to procure hardware and software as needed.
• Compliance & Audits: Conduct periodic system audits and ensure IT systems meet security and compliance standards.
• Infrastructure Support: Assist with office infrastructure setup and maintenance, including firewalls, access points, printers, and workstations.
• Onboarding/Offboarding: Support employee onboarding and offboarding, including configuring accounts and providing user training on IT tools and processes.
• Ticket Management: Respond to and resolve help desk tickets promptly, ensuring minimal disruption to end-users.
• Learning & Development: Stay updated on emerging technologies and industry best practices to enhance support capabilities.

Requirements:

• Bachelor's degree in Computer Science or related field is preferred.
• Minimum of 5 years in IT support or a similar role, with hands-on expertise in end-user support.
• Strong knowledge of Windows and Mac operating systems.
  Familiarity with Microsoft Office Suite, Active Directory, and networking concepts.
  Advanced understanding of networking protocols and security practices.
  Knowledge of cloud computing platforms and services is an advantage.
• ITIL Expert, CompTIA A+, or Microsoft Certified Desktop Support Technician certifications are a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service orientation and effective communication abilities.
• Ability to work independently and within a collaborative team environment.
• Proven capability to manage EUS IT projects from start to completion.
• Skilled in implementing IT security policies and best practices.
• Experience with IT service management tools and processes.
• Ability to prioritize tasks effectively and adapt to a fast-paced, dynamic work environment.

PrimeStaff Management Services Pte Ltd

Name: Jackie Ng

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

PrimeStaff Group has been in the recruitment industry for the last 29 years, with the sole objective of providing good quality services in recruitment, human resource solutions and development to employers as well as to individuals. With more than over two decades of experiences, we operate across the public and private sectors and spans across the Asia Pacific region. We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch. We are passionate about people and our commitment to service excellence speaks for itself.

Payroll Specialist

Full time Contract / 5 days’ work week / CBD area

ABOUT THE JOB

Payroll

Work with business stakeholders on all payroll matters including outsourced and temp resources across a sector of business.

• Investigate, analyze, and resolve payroll issues that may arise.

Be an advisor to your assigned business accounts on payment matters.

• Address and resolve employees’ queries and concerns in a professional and discretionary manner.

Create workflow and any process enhancement.

• To promote cohesiveness working between payroll and business stakeholders.
• Aim to remove any work obstacles.

Understand HR/Payroll system intricate workflow processes and advise system logic and behavior.

• Articulate system function and engine.

Responsible for end-to-end payroll computation and processing in compliance with local legislations

• Collate and verify timesheets and attendance, including hours worked.
• Ensure timely execution of payroll processing including distribution of pay slips and related documents.
• Have high standards in compliance and data integrity.
• Filings of statutory submissions notwithstanding IR21, IR8A, NS make-up claims and other government claims.

Prepare ad-hoc financial and operational reports when needed.

Human Resources

• Partner with assigned business unit to provide any HR advice pertaining to people’s movement. Other HR job duties will include letters’ preparation, data update, timesheet management and candidate’ engagement (interviewing coordination & onboarding) as and when.
• Consolidate and complete the government monthly, quarterly, and yearly surveys for PS entities.
• Support in work pass applications and its related activities if needed.
• Any other ad-hoc duties as assigned.

Requirements:

• Diploma or Degree in Accounting or equivalent
• A minimum of 3 years’ end-to-end payroll processing and management experience
• Experience with payroll and HR
• Knowledgeable in payroll mechanism in terms of compliance and legislation.
• Proven work deliverables (workflow & process enhancement) and actual impact from payroll to business leaders.
• Meticulous, able to multi-task and work in fast-paced environment.
• High adaptability in managing different payroll scenarios.
• Advanced excel skills and working knowledge

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

Our client stands at the forefront of advanced communication solutions, specializing in high-performance satellite communication systems for the Marine and Shipping industry. As a pioneer in the field, they are committed to empowering ship owners with cutting-edge technology, ensuring seamless connectivity and operational efficiency around the clock. Driven by growth and a passion for innovation, our client is expanding their team to foster further success.

Position: IT Support Engineer
Type: Permanent Role

About the Job:

We are looking for a talented IT Support Engineer with expertise in electronics and electrical engineering, especially with Marine Satellite Communications equipment. In this office-based role, you will deliver essential technical support to marine clients, manage Tickets requests etc. This is an excellent opportunity for someone who excels in a fast-paced environment and is dedicated to ensuring smooth operations and exceptional customer satisfaction.

Key Responsibilities:

• Report directly to the Chief Operations Officer, providing regular updates on service delivery, operations, and technical challenges.
• Provide technical support for over 200 vessels, handling an average of 15-30 support tickets per month, primarily related to Marine Satellite Communications equipment, IT networking, and associated issues.
• Troubleshoot and resolve technical problems with Marine Satellite Communications systems, components, and IT networks, ensuring timely and effective problem resolution.
• Manage and coordinate operational and logistical tasks related to satellite communication services, including overseeing service delivery to clients.
• Assist with sales order processing, ensuring accurate and timely fulfilment of customer orders.
• Collaborate with freight forwarding companies to arrange ocean freight services, managing product shipments and ensuring all required shipping documentation is handled, including proforma invoices, Bills of Lading, Letters of Credit, certificates, and permits.
• Ensure compliance with shipping regulations, company policies, and customer requirements while monitoring and tracking shipments to ensure timely delivery and resolve any issues.
• Maintain accurate records of support tickets, sales orders, and shipping documentation, ensuring clear communication between sales, logistics, and technical teams for seamless operations.
• Candidates without prior experience in sales order processing or shipping documentation but possessing a strong background in technical support for vessels, particularly with Marine Satellite Communications equipment or IT networking, are encouraged to apply. A willingness to learn and adapt to these additional responsibilities will be considered.

Requirements:

• Diploma or degree in Information Technology, Electronics, Electrical Engineering, or a related field is preferred.
  Experience with IT networking, including familiarity with Mikrotik equipment, Cisco scripting, and Python programming.
• Prior technical support experience with the ability to handle 15-30 support tickets per month, ideally within the marine or shipping industry.
• Strong knowledge and / or experience in Marine Satellite Communications equipment highly preferred.
• Ability to troubleshoot and resolve IT network-related issues, including understanding how traffic is routed.
• Excellent analytical and problem-solving skills to address complex technical issues effectively.
• Experience in sales order processing, logistics coordination, and shipping documentation is advantageous but not essential.
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills to interact with clients and colleagues effectively.
• Ability to work collaboratively within a team and manage tasks efficiently.
• Open to candidates without a logistics background but with a strong willingness to learn and adapt.

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd
EA License No.: 95C5411
EA Personnel Reg. No.: R1106591

We're looking for an experienced Actuarial Specialist, Group Business within the Life and Health team of Munich Re Singapore Branch. You will be based in Singapore, with an oversight of the Southeast Asian markets. You will report to the Regional Head of Group Life and will be exposed to a multitude of responsibilities ranging from group pricing, case underwriting, inforce management, business development, projects and client management. This is also a client-facing role where you will communicate and work with internal and external clients.

Your role

• Responsible for ongoing group quotation activities and coordination, technical pricing and case underwriting for facultative group employee benefits schemes, group affinity schemes and group credit life schemes.
• Responsible for ongoing inforce management with the main focus on premium and claims reconciliation and validation.
• Responsible for ongoing group reinsurance treaty/account management, reporting and experience monitoring.
• Support the Regional Head of Group Life in multiple business development activities and planning.
• Manage assigned group accounts; establish new and foster existing business relationships; organise activities according to our client service plans and client prioritisation.

Your profile

• Actuarial degree is necessary with good progress in actuarial exams.
• 3 to 5 years of experience within the insurance and / or reinsurance industry is essential.
• Good understanding and extensive experience of the group life insurance business, benefits and practices in SEA markets.
• Previous working experience in actuarial reporting/valuation, experience study, reinsurance accounting or inforce management.
• Strong analytical and problem-solving skill, investigative mindset and ability to analyse large amount of data
• Proficiency in Excel, SQL, and Power BI; familiarity with other data analytics tools and software will be advantageous.
• Excellent communication and negotiation skills.
• Excellent social skills and intercultural competence.
• Excellent time management skill, able to work independently and efficiently under time pressure, organised and self-driven.
• Fluency in both oral and written English. Proficiency in Chinese Mandarin, Bahasa and/or other Southeast Asian languages.

Our Benefits

• Flexible and hybrid working arrangements
• Generous annual leave allowance
• Attractive dental, life and health insurance coverage

At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experience, perspectives and thought. This interaction is the foundation of our open culture, spirit of partnership, of how our teams are built and cultivated, and of how we are supported and developed. And at the centre of this interaction is each of us.

The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers who experience friction on our platforms.

By leveraging cross-functional partnerships, the BIR team delivers an immediate and personalized experience for constituents and stakeholders during times of crisis. The team operates off-process and overrides barriers to ensure swift issue resolution, prioritizing resources dynamically to assume ownership over mission-critical incidents.

The escalations handled by the BIR team are complex and require expertise in areas such as operations, policy, process, and project management. The team comprises best-in-class specialists who leverage their skills to deliver outsized impact.

To succeed on the BIR team, you must be passionate about social media, real-time crisis management, and working collaboratively in a fast-paced environment. You should have a strong interest in customer support and working cross-functionally with multiple domains, including policy and process. You must be comfortable with ambiguity and able to make quality decisions while remaining open-minded and flexible to feedback. You should be at ease in communicating relevant content and context to inform and enable internal and external partners, including executive level communication.

Successful candidates for this team are curious, resourceful, adaptable, influential, have a bias toward action, are comfortable with taking intelligent risks, and able to establish a collaborative network with partners across multiple domains. They have a proven track record of adjusting to dynamic environments while handling multiple workstreams and maintaining effective communication with all stakeholders, both internal and external.

Responsibilities

• Review, investigate, and coordinate end-to-end resolution of high risk escalations, adhering to process and policy frameworks.
• Communicate effectively with stakeholders, including external clients, internal partners, and leadership, serving as primary communication channel on critical escalations.
• Cooperate with cross-functional partners across the business to coordinate work, develop relationships, and execute assigned tasks within scope and timelines.
• Perform root-cause analysis, draft post-mortem reports, and drive innovation by proposing improvements to existing processes.
• Adopt best practices, provide team 'oncall' coverage (including weekend/holiday) on a rotational basis, and stay up-to-date with mandatory training and knowledge in areas of interest to the business.

Minimum Qualifications

• 4+ years of experience working in large-scale operations, preferably policy or legal operations
• Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
• Demonstrated experience managing and delivering projects.
• Solid understanding of how the broader social media landscape operates in the industry.

Preferred Qualifications

• B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.
• Experience working directly with global, cross-functional teams to solve issues and develop solutions.
• Experience influencing others leveraging data, analysis and vision.
• Experience with analytical tools (i.e. Excel, SQL, Tableau).
• Familiarity with Meta's suite of products.
• Understanding of the power of social media for businesses and the issues that are inherent to it.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.