Overview

As a Service Manager, you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

What will you do?

Service Delivery

• Providing leadership and management of the Service Support Office and Project Administration in supporting the Client
• Acting as a Single Point of Contact in Client Engagement 
• Representing OneCare when engaging Client
• Representing OneCare when engaging 3rd Party vendors/Principals
• Representing OneCare when engaging NCS CSU and Sales Specialists
• Owning the Scope, SLA, Cost Plan of maintenance contracts managed by him/her
• Managing and monitoring of service activities to ensure that all aspects of the Scope, SLA are met
• Executing decisions pertaining to support activities and/or service requests where scope of work is not clearly defined contractually
• Forecasting revenue and costs of ongoing projects/contracts with minimum deviation
• Monitoring/ Tracking P&L of ongoing projects/contracts 
• Managing costs of ongoing contracts to ensure project margins targets are met
• Supporting Sales, as required, during negotiations of the Scope, SLA and Cost Plan
• Liaising with PMA, CSU Finance in matters of :-
  • Revenue forecast and accrual
  • Cost forecast and posting
• Evaluating needs and delivering continuous process and service improvements

Service Management

• Manage and prioritize service requests, dispatching technicians appropriately and monitoring progress to meet service level agreements
• Develop and maintain key performance indicators (KPIs) to assess service department performance, and continuously work to improve and exceed targets

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analyzed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance Management

Job Description:

· Making sure that all customers deadlines are met; to ensure overall customer satisfaction

· Coordinate customers requirement with internal teams

· Able to handle our customers in various circumstances, even when they are being difficult

· Follow up closely on tight deadlines and ensure our teams can meet them

· Provide ideas and solution paths to customer and internal teams

· Meeting with customers and stakeholders where required to make communication easy and transparent regarding project issues and decisions in services

· Analysing new project / program risks and feedback to management

· Attend conference calls with US and / or Europe customers when required.

· Work on the costing provided by procurement team to provide quotations to customers

· Track quotations that are sent and follow up on open items / statuses closely

· Any other duties assigned by the lead from time to time.

Job Requirements:

· At least Diploma, Advanced/Higher/Graduate Diploma in Business Management, Business Administration or Sales & Marketing is preferred.

· At least 2 year(s) of working experience in related field is required for this position.

· Preferably Junior Executive specializing in Corporate Sales or equivalent.

· Working experience in Manufacturing Environment will be advantageous.

· Proficient in Microsoft Excel (VLOOKUP, PivotTable, etc.), Outlook, PowerPoint.

• To act as the key, day to day client interface, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standard.
• Delivering the overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met.
• Lead project team and manage multiple projects by following defined project process and systems.
• Responsible for the co-ordination and management of construction projects including progress, logistics, quality, cost and client relations.
• nt of quality, safety, health and environment issues.
• Project planning, including ensuring the production of the detailed project plan.
• To provide effective and efficient site administration, meetings and reporting.
• To plan and organize various statutory inspections.
• To act as client representative, managing the daily running of the project.
• To facilitate progress meetings and produce project reports.
• To update the master programme
• To manage the flow of project information between the team and the client, through regular meetings and written communications.
• To manage other consultants and the professional team.
• To assist with the procurement and appointment of other consultants as needed.

Job Summary:

We are seeking a skilled Business Analyst to join our dynamic team. The ideal candidate will be responsible for bridging the gap between business needs and technology solutions by analyzing requirements, designing systems, and ensuring effective implementation. You will work closely with business stakeholders, IT teams, and external partners to ensure successful delivery of solutions that drive operational efficiency and business growth.

Key Responsibilities:

• Requirements Gathering: Work with stakeholders to understand business objectives and translate them into technical requirements.
• Analysis & Documentation: Document business and technical requirements, workflows, processes, and system integrations in detail.
• Solution Design: Collaborate with software developers, architects, and technical teams to design solutions that meet business requirements while ensuring scalability and performance.
• Process Improvement: Analyze current business processes and identify areas for optimization and efficiency improvements through technical solutions.
• System Integration: Work on system integration projects, ensuring that various systems and platforms communicate effectively and data flows smoothly across them.
• Testing & Validation: Assist in the development and execution of test plans, including user acceptance testing (UAT) and post-implementation validations.
• Stakeholder Communication: Act as a liaison between business units and technical teams, ensuring clear communication and understanding of project objectives.
• Project Management Support: Provide support in project management activities, including timelines, risk assessments, and reporting progress to stakeholders.
• Technical Documentation: Create and maintain system documentation, including Business Requirements Specifications, data models, process flows, and architectural diagrams.
• Training & Support: Provide training and support to end-users and stakeholders to ensure the proper use of new systems and solutions.

As a leading global software product company in the field of Compliance & Automation, ITMF Group develop cutting-edge RegTech solutions with a focus on Anti-Money Laundering and Anti-Fraud. We are dedicated to automating manual processes through the use of Machine Learning and Data Science, ensuring our clients have the most efficient and effective compliance solutions in the market.

To lead us to the next level of growth and further build out our skills and capabilities in serving our clients, we are looking a Business Consultant at either Junior or Mid-Level.

We value innovation, excellence, and continuous learning at IMTF Group. We provide a dynamic, collaborative work environment where your ideas will be heard and your skills will be put to the test. If you are passionate about technology and motivated to make a significant impact in the compliance industry, this is the perfect opportunity for you to thrive and advance your career with us.

Your primary responsibilities:

• Conduct detailed analysis of clients' KYC and onboarding processes to identify gaps and improvement opportunities
• Serve as a subject matter expert on our Siron One platform (Specializing in the area of AML/CDD/KYC & Client Onboarding, ICOS), providing insights and recommendations to clients
• Collaborate closely with clients and internal teams, mainly Product Management, Engineering and Pre-sales to customize solutions that meet client-specific needs and compliance requirements
• Design and deliver training sessions and workshops to help clients understand and maximize the use of our KYC solutions
• Facilitate client meetings and presentations to illustrate the value of our offerings and gather feedback for continuous improvement
• Provide ongoing support and consultation post-implementation to ensure customer satisfaction and success
• Stay updated on industry regulations and trends in the KYC and onboarding space, incorporating this knowledge into client engagements

You are going to stand out if you have:

• Bachelor's or Master’s degree in Business Administration, Finance, Engineering, IT or a related field. A techno-functional combination of degrees would be most appreciated.
• Knowledge of Banking and AML/KYC Compliance solutions (Siron One)
• 3+ years of experience in KYC, onboarding, or regulatory compliance, preferably in a consulting role
• Excellent analytical and problem-solving skills, with a keen eye for detail
• Exceptional communication and presentation skills, able to engage with stakeholders at all levels
• Ability to work collaboratively in a team-oriented environment and effectively manage multiple projects
• Results-driven mindset with a track record of delivering high-quality client results
• Fluent in English

At IMTF, you will benefit from:

• A motivated team of smart, creative, and driven individuals
• A culture that values teamwork and personal responsibility
• An international work environment that fosters creativity and commitment
• Competitive salary and paid further education opportunities
• A spacious, modern workspace that supports your personal and professional growth

At IMTF, we are committed to treating all candidates with respect and equality, regardless of gender, religion, nationality, or any other characteristic. We embrace diversity and inclusion as integral components of our organizational culture, and we welcome candidates from all backgrounds to apply and contribute to our team.

Job Description

The successful candidate will join the Maintenance Planning & Cost Control Department in SIA Engineering Division. You will be part of the team that oversees Maintenance Planning.

Key Responsibilities include:

• Plan and implement Boeing / Airbus aircraft maintenance programs and ensuring all mandatory airworthiness tasks meet regulatory and operational requirements.

• Coordinate with SIAEC (BM/LM) to carry out aircraft maintenance program tasks timely and efficiently.

• Update the Line Maintenance Tracking Chart (LMTC) daily for the issuance of work and completion status.

• Ensure that spares are available at time of task issuance.

• Support necessary meetings which require task status updates. E.g. Airworthiness Directive Special Inspection (ADSI) weekly meeting, Hardlife meeting.

• Ensure that accurate information is communicated and there is a formal channel (minute meeting) for escalation if necessary.

• To conduct sample review of the reports and declarations sent by service providers.

• Ensure accuracy of the reports and declarations sent by service providers and processes are followed.

• Ensure that the standards of work packages meet the requirements of Air Operator’s Certificate (AOC) and processes are followed.

• Support necessary projects/tasks. E.g. Aircraft pre-service modification (PSM) packages.

Requirements:

• A diploma in any discipline.

• Must have knowledge and relevant experience of Maintenance Planning administration and procedures.

• Well-versed with aircraft maintenance documents such as MPD, Approved Maintenance Schedule (AMS), Aircraft Maintenance Manual (AMM), Illustrated Part Catalogue (IPC), etc. to understand task card requirement. Knowledge of the different aircraft systems and familiarity with aircraft diagnostic tools such as Aircraft Health Monitoring (AHM) and Airman would be an advantage.

• Must be familiar with SAP & MS Office suite of products

• Good verbal and written communication skills.

• Must be motivated, driven and be a team player and able to work independently.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

In this Business Acquisition Manager role, associates will get the opportunity to showcase products under FS Capital on behalf of Funding Societies Pte Ltd as the best solution provider to meet our customers financing requirements and to grow together with their business. This role is extremely exciting and critical as qualifying associates will be FS’s engine to help scale up new businesses with our existing and newly launched products

What you will do:

• Solicit new business loan opportunities through active acquisition.
• Understand the business life cycle of SMEs to help them expand their reach and support the companies’ growth, translating customer’s objectives into solutions.
• Demonstrate basic credit knowledge with ability to mitigate financing risk
• Strong cross team collaborations with internal and external stakeholders to nurture and grow new business.
• Telesales activities required

• Min 1 year experience in B2B (Need not be related to SME lending business)
• Curious self-starter with growth mindset
• Ability to multi-task, prioritize and manage time effectively
• Fluent in English

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Design Intern, Private Wealth & Institutional Business

Responsibilities

• Contribute to the full design cycle – from research to ideation through execution;
• Adhere to our brand guidelines given by Marketing Manager (HNW) of Moomoo Private Wealth;
• Iterate design deliverables based on feedback;
• Design deliverables include both traditional and digital media assets, such as photography (editing), infographic, animation gif or video, video (editing), icons, sales collaterals such as Powerpoint slides, printed brochures.

Please note that only short-listed candidates will be contacted.

Requirements

• Strong knowledge of typography, layout, color scheme
• Well versed in the latest digital design trends
• Skills in design tools such as Figma, PhotoShop, InDesign and Illustrator
• Bachelor’s degree, BFA in Graphic Design, Fine Arts, UI/ UX Design or related
• Commitment to 3-6 months of internship at Moomoo’s Singapore office
• English speaking and Fluency in Mandarin is an added advantage
• Candidates please submit your application along with a digital portfolio of relevant design work. Designs created for luxury brands and/ or targeting HWNI customers are highly preferred.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

• Acting on behalf of the client on a large-scale manufacturing facility
• Adopt client ways of working and systems and cover all functions; schedule, cost, risk, procurement and reporting.
• Engagement with client’s global team will be required
• Responsible for the direction and delivery of project planning outcomes within schedule, cost, quality and safety
• Responsible for developing and maintaining a project master plan and schedule to meet the project objectives
• Ensure adherence to best practice project management principles and managing the project delivery services
• Managing the overall project controls, planning & scheduling, cost management, estimating, risk management for the project
• Monitoring of project scope and deliverables including application of change management processes
• Managing the development, monitoring and controlling of the project schedule.
• Formulating and controlling of the project budget
• To develop a project control procedure to monitor the progress of project

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Copywriter and Project Manager does at Visa:

• Support the Visa Design Studio team by developing and writing clear, engaging, and persuasive copy for various mediums (web, print, social media, etc.).

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the regional and local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Oversee the entire project lifecycle, from initial briefing to final delivery.

• Coordinate with internal and external stakeholders to gather requirements and feedback.

• Edit and proofread copy to ensure accuracy, consistency, and alignment with Visa and client’s brand voice.

• Conduct market research and competitor analysis to inform creative strategies.

• Maintain a content calendar and ensure all deliverables are met on time.

• Monitor project progress and adjust plans as necessary to meet deadlines.

• Provide creative direction and input during brainstorming sessions.

• Ensure all copy and creative outputs meet the highest quality standards.

• Collaborate with local freelance copywriters and translators to expand resources and meet other language requirements in Asia Pacific.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in its early stages of expansion and the role will be integral in its formation to scale up and elevate creative outcomes.

What you will need

You will need to have a strong passion for creativity and story-telling, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Position Overview:

We are seeking a dynamic and experienced Regional HR Project Manager, APAC to manage our training and development initiatives across the Asia-Pacific region. This role will be responsible for designing, implementing, and overseeing various training programs, including leadership and technical training, internship programs, and mentoring initiatives. The ideal candidate will have a strong background in talent development, excellent communication skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities:

Promoting Training:

• Assist with Global L&D organizational development program implementations and deliveries - promotion of programmes and learning campaigns.
• Provide support for implementation of plans and strategies on succession planning, talent development, leadership training etc.
• Partner with regional senior management to select and localize learning and development programs that are scalable to the needs of the region in alignment with global and regional business needs
• In partnership with regional leadership and key stakeholders, support Fugro’s strategic objectives by fostering a learning culture
• Communicate regional business and employee needs with the global team and ensure that learning strategy, initiatives and priorities are in alignment.
• Ensure an equitable and inclusive approach to L&D activity across APAC
• Promote regional learning offerings and drive adoption and impact by regularly communicating and marketing available learning opportunities to the business and employees.
• Identify and recommend regional Learning solutions to enhance performance such as role clarification, process standardization, etc.

APAC Training Matrix:

• Collaborate with Service Lines and Functions to identify and define the competencies and skills required for the training matrix.
• Develop and implement a comprehensive training matrix that includes both leadership and technical training components.
• Work closely with the business to ensure employee technical competence is measured, monitored and compliant with industry standards and business expectations.

APAC ILT Participants:

• Lead recruitment drives for Instructor-Led Training (ILT) programs.
• Maintain close communication with ILT participants to monitor their progress.
• Provide career development support and follow-up upon participants’ graduation from the program.

APAC UGro Participants:

• Identify suitable personnel for the UGro program.
• Track attendance and motivation levels of UGro participants.
• Conduct regular check-ins to assess progress and identify potential for growth.
• Support career development and follow-up post-graduation.

Internship Program:

• Develop a structured internship program for technical personnel.
• Liaise with educational institutions to recruit potential interns.
• Monitor interns’ progress and provide regular feedback.
• Identify high-potential interns for potential hiring opportunities.

Mentoring Program:

• Design and implement a structured mentorship program.
• Facilitate regular check-ins between mentors and mentees to ensure progress and address any challenges.

Recruitment Support:

• Assist the Talent Acquisition (TA) group in organizing and participating in recruitment drives at career fairs and campuses (e.g., ITE, Polytechnic, University).

Team Building:

• Utilize Management Drive as a tool to facilitate team-building activities and enhance team cohesion.

Employee Success Stories:

• Develop and share success stories of employees who have participated in UGro and ILT programs to inspire and motivate others.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in training and development, preferably in a regional or global role.
• Strong understanding of talent development and competency frameworks.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Strong organizational and project management skills.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

• Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
• Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
• Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities 
• Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness 
• Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
• Participate in various workshops from BU initiatives
• Perform other duties and responsibilities, as assigned

• Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification. 
• Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling. 
• Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
• Review requirements to ensure alignment to design principles and information architecture.
• Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
• Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
• Review solution proposal from Tech team and provide effective challenge and counter proposal
• Bilingual with proficiency in Mandarin preferred to liaise with Mandarin speaking clients.

Position Summary:

The Project Assistant is responsible for essential administrative and project support in planning, financial tracking, reporting, business development activity, project management, meeting management, and administrative processing. Working in tandem with the Leadership Team, the incumbent will anticipate needs and deliver on a wide range of requirements that create efficiency for leaders and projects.

This is a dynamic role with exposure to all aspects of our business, that requires an ambitious self-starter with excellent upwards management skills and with aspirations to become a program manager, or specialist in one of our support teams.

Essential Duties and Responsibilities:

• Leading an exceptional standard of proactive, organized and detail-oriented team and project administrative support, striving to evaluate and systematize our administrative support practices and create a world class standard of excellence in efficient administration on our team.
• Using or learning a full range of key systems (CRM, CoPilot, Financial Management System, Knowledge Management, HR Systems) to interrogate, collect and validate data for regular required team reporting, including Utilization Reports, Revenue Reports, Financial Reports, People and HR Reporting, Pilot Technology Reports, Project Reports and Contracting Reports.
• Automate, draft and prepare responses to routine inquires; work with team to automate correspondence and communication, develop systems of prioritization, work with leadership team to optimize team meeting management, agendas, scheduling and documentation.
• Support project teams as needed with project administration and planning including resource utilization tracking and owning project administrative tasks to be delivered on time and to budget. Supporting the project team with a variety of administrative and logistical tasks as needed, including the development and production of program materials
• Meeting management support, including working with teams to lead team efficiency and strong disciplines in team meeting tracking, preparation, agenda setting, follow up and action tracking, and ensuring these disciplines are always proactively observed and used to drive efficiency and effectiveness.
• Supporting key office priorities and strategic initiatives as they arise, including but not limited to, administrative support on marketing campaigns, technology pilots and outbound business development scheduling, travel planning, administrative processing.
• Represent the team confidently, professionally and thoroughly to ensure operational deliverables meet our needs, including interacting with internal colleagues in other regions and with clients.
• Working closely with our executive directors to anticipate and meet all administrative needs related to their roles, exercising strong upwards management to deliver a world class standard of efficient and effective executive support and gaining exposure and involvement in many aspects of our business, acting as an administrative business partner. 
• Support the preparing and shipping of project and method materials, maintaining project items and stock levels. Track and order materials needed in line with policy.
• Provide support with logistics and planning for business travel, client events and team events.
• Act as a point person for financial management of contractor work orders and invoicing.
• Perform other job-related duties and responsibilities as assigned.

Position Knowledge, Skills and Abilities Required

• Administrative and Organization Management Skills

• Able to set priorities, organize and manage multiple tasks independently without prompting. Able to engage multiple team members to prompt, track, plan, gather data and get tasks completed effectively. Ability to deliver, enforce and influence higher standards of excellence where necessary.
• Anticipates needs; takes proactive approach to work; manages upwards effectively including regular communication, service orientation and logging/tracking progress to bring decisions and issues for resolution. Continuous improvement mindset which drives continual innovation in administrative efficiency.
• Strong and assertive voluntarism to solve for team needs, find new solutions, garner input and lead effective engagement to improve the team’s efficiency. Professional, supportive, positive and service-oriented demeanor at all times, with strong business acumen to aid prioritization and client/market-centricity.
• Meets deadlines; manages time effectively; accountable for all aspects of the role; sets guidelines and timelines and holds self and others accountable for delivery to achieve excellence. Strong attention to detail; focused on quality, excellence and professional business acumen.
• Data and numeracy oriented. Ability to use or learn multiple administrative, financial and client IT systems to work effectively and to support with data-driven reporting.

• Client Relationship Management

• Ability to establish professional and personal credibility with colleagues, clients, faculty and venders; owns relationships
• Strong interpersonal and communication skills, confident and ability to engage multiple stakeholders to achieve the most optimal outcomes (e.g. deliverables, tasks or reporting)

• Technical Skills

• Project management capability
• Proficient in Microsoft Office Outlook, Excel, Word and PowerPoint
• Able to learn and work in various databases and systems
• Strong interpersonal skills and the ability to build relationships.
• Customer orientation mindset, sees self as an enabler
• Critical thinker; can think outside the box, problem solve easily and find creative solutions to challenges.
• Learning mindset with the ability to quickly acclimatize and master tools and new systems
• Agile and resilient, can cope under pressure and multitask effectively

Education and Experience Requirements:

• Degree qualified
• Minimum of 1-year administrative experience in a corporate setting
• Project management experience, ideally holding a PM qualification
• Knowledge of Office 365 or other office software systems, preferably with experience of CRM systems, financial management systems and other operational support systems.

Responsibilities:

• Lead and manage large-scale projects from initiation to completion.
• Develop and maintain project plans, including cost estimates, budgets, schedules, and resource allocation.
• Coordinate with stakeholders to ensure project objectives are met.
• Monitor project progress and identify and address any issues or risks that may arise.
• Manage project scope, timeline, and budget.
• Ensure compliance with regulatory requirements and industry standards.
• Communicate and collaborate with clients, vendors, and internal teams to ensure successful project delivery.
• Provide leadership, guidance, and mentorship to project team members.
• Prepare and present project status reports to senior management.

• Bachelor's degree in Engineering, Construction Management, or related field.
• PMP certification.
• Minimum 8 years of experience in project management, preferably in large-scale projects.
• Strong knowledge of project management methodologies and best practices.
• Excellent leadership and communication skills.
• Ability to analyze complex problems and make sound decisions.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

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