Scope:

• Conduct learning needs analysis to identify knowledge and skills gaps.
• Source and qualify training providers.
• Plan, develop and implement learning interventions, training programs and e-learning modules.
• Deliver programs aimed at driving service quality initiatives for continuous improvement.
• Evaluate effectiveness of training programs and initiatives.
• Enhance delivery through the integration of technology in learning.
• Perform administrative duties and maintain accurate training records.
• Collaborate with business units to forecast manpower requirements in line with corporate strategy and business plans.
• Analyze capacity and competency gaps between workforce demand and supply.
• Conduct workforce analysis to project future needs and develop workforce planning solutions.
• Implement solutions to bridge gaps, monitor progress against milestones, and reevaluate plans based on developments.
• Participate in key strategic workforce planning projects and initiatives to transform the workforce to be future-ready.

Requirements:

• ACTA certification
• Diploma/Degree from a recognised insitution
• Well-grounded in the theory and practice of Learning & Development, such as classroom facilitation, instructional design, evaluation and assessment
• At least 2 years working experience in Curriculum Design, Instructional Design, and Content Development is ideal
• Experience in Workforce Planning preferred.
• Self-motivated team player
• Excellent interpersonal, written communication and presentation skills

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Responsibilities:

• Provide administrative support to the event planning and management team.
• Handle the Help-Estate Event email account on event-related emails, phone calls and correspondences with both internal and external hirer and coordinate all event enquiries and reply with a corrective action procedure within the Work Priority Classification Response Time after receiving the email.
• Work closely with the Event Managers, Event Support Executive, Event Technician and Zone Managers to ensure effective communication and seamless coordination of tasks.
• Updaye data entry into event management record or system of all the event-related and keep records, generate reports (on the events carried out, consolidated calculation of monthly, quarterly and yearly rentals, venue utilisation and problems encountered) and any document of event-related activities.
• Check the meeting or conference room calendars, especially Boardroom, consolidate in a report to submit on weekly basis and inform the relevant parties on the important dates and time.
• Work on the booking of facilities and inform technical team of booking or event requirements and ensure all the booking forms and rental rates are up to-date. This includes sending out event information to relevant parties in preparation for all the events.
• Liaise with Car Park Team for issuance of complimentary car park tickets and carpark lot reservations as and when required.
• Undertake any other related duties stipulated by the client

Requirements:

• Diploma or Higher Nitec or Nitec or WSQ skills certification in Administration or Event Administration, Media Management Mass Communication, Business Management or equivalent, with minimum three (3) years of relevant working experience in event planning and management.
• Good computer skills and fully competent in MS Office software.
• Good writing, interpersonal and communication skills, service oriented and ability to work independently.

Responsible to handle a portfolio of clients and provide payroll and a full suite of accounting services to clients in different industries.

Duties & Responsibilities

• Proficient understanding of Singapore Financial reporting Standards (SFRS), Singapore payroll compliance and Singapore Goods and Services Tax (“GST”) regulations
• Manage several portfolios of different complexities and from various industries
• Liaison with clients’ stakeholders, statutory service providers such as auditors, tax agents and/or other external parties on matters related to your work scope
• Ensure accuracy, due care, project management and timely delivery when providing the following services as stated in the respective Letter of Engagement with clients:

1. Setup of computerized accounting system and Chart of Accounts (“COA”);

2. Preparation of monthly/quarterly/half-yearly/yearly management statements;

3. Liaison with auditors for the finalization of year end audited accounts,

4. Filing of GST Application;

5. Preparation & Filing of quarterly GST returns;

6. Preparation of Unaudited financial statements;

7. Preparation of financial statements in XBRL format;

8. Provision of accounting administrative services;

9. Preparation of payroll services.

Others

• Manage billings and collections
• Fulfil any other duties as and when assigned by the seniors, managers and director

Job Holder’s Specifications

• Possess a Diploma/Degree in Accountancy or qualifications in professional accounting
• Has at least 1-2 years of relevant experience in an accounting firm, preferably in an outsourcing services environment
• Possess good business sense and ability to relate well with clients
• Able to multi-task and work under pressure to meet specific timelines
• Possess good communication and excellent interpersonal skills
• Must be proactive, analytical, committed and take ownership
• Possess the interest to learn/upgrade to new skills/technologies
• Accounting software hands-on knowledge will be an added advantages

Mixologist

• Ensure that alcoholic drinks are served in accordance with the state and local laws, ordinance, rules and regulations.
• Know how to use bar equipment efficiently and safely.
• Help control wastage and costs by ensuring that daily bar inventory is kept.
• Maintain bar sanitation.
• Prepare drinks promptly.
• Accommodate taste preferences of individual guests.
• Keep control of the cash (if any), alcohol storerooms and other limited access areas.
• Demonstrate suggestive selling and up-selling.
• Keep proper inventory and requisition of bar stock.
• Make entries in the Bar Logbook.
• Always maintain professional confidentiality.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Clear tables throughout the guest’s experience in accordance with the hotel’s standard operating procedure.
• Adjust services to suit guests’ requests and personalizes any interaction with them.
• Support review simulation processes and update evaluation criteria for a smooth operation.

Job Requirement

• At least 1 year of experience in a similar capacity.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Passionate in bar tendering.

Work location: North

Working hours: Monday - Friday, Alternate Saturday

Responsibilities:

• Station and manning Help Estates;
• Assign workstation and issue out keys to the client's community based on the client's procedures;
• Assist in booking of facility and informing technical team of booking or event requirements;
• Prepare monthly report for Senior Facilities Manager for tracking Staff Suggestions, complaints, breakdown, etc received;
• Maintenance and upkeep of fault reports via computerised fault reporting module, phone calls, emails etc, checking of KPIs;
• Generate monthly reports and trends;
• Undertake any other related duties stipulated by the client;

Requirements:

• Diploma holder/ Higher Nitec/ Nitec or other relevant professional certifications or its equivalent with 3 years of relevant working experience

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Work Location: North

Working hours: Monday - Friday, Alternate Saturday

Responsibilities:

• Supervise and lead the client’s direct contractors (cleaning & waste), ensuring high cleanliness standards are maintained throughout the facility, and ensure efficient and effective cleaning operations.
• Conduct regular housekeeping tasks with the client’s direct Contractors for facilities inspection, ensure cleanliness and hygiene, related systems & maintenance services meet the standards for the client.
• Check and ensure housekeeping staff are trained on cleaning techniques, safety protocols, and customer service.
• Address housekeeping & recycling-related issues and concerns, take appropriate actions to resolve issues promptly/ provide solutions and support as needed.
• Work with the Zone Managers on the routine inspection and gather feedback and inform the respective Contractors to follow up with works or inform the client where a work order is required.
• Consolidate, review and submit reports to the client including Contractor’s performance according to respective contracts.
• Assist in the development, implementation, and monitoring of recycling programs, and ensure proper disposal of waste materials adherence to recycling guidelines and environmental regulations.
• Collect and analyse recycling data, preparing regular reports on recycling metrics and performance to support the client.
• Collaborate with suppliers and vendors to ensure good environmental practices are adhered to include but not limited to the adoption of environmentally friendly products.
• Collaborate with suppliers and vendors to ensure good waste management practices are adhered.
• Identify opportunities to improve recycling processes and propose innovative solutions to increase recycling efficiency.

Requirements:

• Diploma in relevant area of Estate Management, Hospitality Management or equivalent.
• Minimum 3 years of relevant working experience.
• Demonstrated commitment to environmental sustainability and recycling initiatives.
• Strong attention to detail to maintain high cleanliness standards.
• Familiarity with relevant regulations and compliance requirements related to recycling and waste disposal.
• Excellent PC skills and fully competent in MS Office software.
• Good writing, interpersonal and communication skills, service oriented and ability to work independently.

viii. Ability to perform daily routine checks and prepare reports and proposals when necessary.

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

The F&B Executive (Administration) is responsible for providing comprehensive administrative support to the F&B Department, assisting with the coordination of kitchen operations, and ensuring the efficient flow of information within the department and with other stakeholders. This role combines administrative duties with a deep understanding of kitchen operations, requiring excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Administrative Support:

• Maintain and organize files, records, and documents, ensuring confidentiality and easy retrieval.

Communication and Coordination:

• Act as a liaison between the Director of Culinary & Beverage Operation (DOCBO), other F&B teams and all relevant stakeholders, ensuring clear communication and timely dissemination of information.
• Coordinate meetings, including preparing agendas, taking minutes, and following up on action items.
• Assist in the preparation of reports, presentations, and other documentation as needed.

Inventory and Procurement:

• Support the DOCBO in managing budgetary constraints and cost control measures.
• Support the FNB department in inventory closing procedures administratively
• Support the FNB department in Oracle Fusion Operations.

Event Planning and Execution:

• Administrative support in special events, catering functions, and menu tastings.
• Help in the preparation of event-related documents, such as menus, seating charts, and schedules.

Menu and Recipe Management:

• Assist the DOCBO in the managing of menus, including typing, proofreading, printing and distribution
• Maintain an organized database of recipes, including updates and revisions as necessary

Admin Support:

• Help coordinate staff training and support other staff activities as and when necessary.

Miscellaneous:

• Perform other duties as assigned by the DOCBO.
• Provide backup support to other administrative staff as needed.
• Preparation Menu cards and Tentcards for F&B related events

Qualifications:

• High school diploma or equivalent; or related field preferred.
• Previous experience in an administrative role, preferably within a kitchen or hospitality environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Excellent communication and interpersonal skills.
• Knowledge of culinary terminology and kitchen operations is a plus.
• Ability to work in a fast-paced environment and handle stressful situations with poise.

• Oversee daily operations of property portfolio
• Supervise and lead a team of property staff
• Manage property budgets, financials, and reporting
• Coordinate maintenance, repairs, and renovations
• Handle tenant relations, including move-ins, move-outs, and issue resolution
• Ensure compliance with property laws, regulations, and safety standards
• Liaise with external vendors, contractors, and service providers
• Develop strategies to maximize property value and occupancy rates
• Monitor market trends and implement improvements
• Provide regular updates and reports to senior management
• Ensure high tenant satisfaction and retention
• Resolve conflicts and manage lease agreements
• Maintain and improve property standards and curb appeal

• Prepare ingredients for cooking, including portioning, chopping, and storing food before use
• Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
• Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption
• Prepare and cook food according to recipes
• Serve food (for example, soup, desserts, sides, entrees) in proper portions onto dishes, plates, mugs, and bowls, ensuring proper plate appearance
• Ensure proper portion, arrangement, and food garnish to be served to waiters or patrons, according to standards
• Ensure food storage areas are clean
• Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption
• Follow and ensure compliance with food safety and handling policies and procedures
• Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
• Adhere to company policies and statutory requirements with regards to health and safety, sanitation, and fire procedures.
• Ensure all food products are stored properly in their appropriate fridges and storage containers throughout shift.

Job Requirement

• Candidate must possess at least Professional Certificate/NiTEC in Food & Beverage Services Management or equivalent.
• Have basic cooking and sanitary knowledge.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Culinary
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent.

Job Summary

This role will be responsible for overseeing and managing a wide range of operational and administrative functions, including expatriate management, travel management, office operations, and vendor coordination. This role requires strong organizational skills, attention to detail, and the ability to work effectively with stakeholders across all levels. Familiarity with local regulations related to these functions is essential to ensure compliance and smooth operations.

Key Responsibilities:

Expatriate Management

• Liaise with vendors for temporary car rentals and accommodation for expatriates.
• Coordinate with housing agents and car dealers for permanent housing and vehicle purchases upon approval.
• Review tenancy agreements and ensure compliance with local laws and regulations.
• Work with the internal legal department to secure approvals and process necessary costs related to expatriate arrangements.

Travel Management

• Oversee travel arrangements and validate the accuracy of travel management reports.
• Ensure travel processes comply with company policies and relevant local regulations.
• Maintaining company travel policy.

Budget and Invoice Management

• Manage department budgets, ensuring accuracy and alignment with company goals.
• Process invoices and ensure adherence to internal financial processes.
• Tracking office expenditure.

Office Operations

• Supervise daily operations, including office maintenance, reception services, and vendor coordination.
• Oversee servicing and maintenance of office equipment, including security systems.
• Ensure compliance with local safety and building regulations for office operations.
• Ensure office renovation or office relocation are coordinated and approved before actual commencement.

Fixed Assets Management

• Maintain and oversee the tracking and management of fixed assets in compliance with company requirements.

Requirements

• Proven track record of managing multiple projects and operational functions, particularly in expatriate management, travel management, office operations, and vendor relationships. Previous experience in Asian MNC environment is highly desired.
• Strong familiarity with local regulations and compliance requirements related to tenancy, travel, office operations, and asset management.
• Strong organizational and problem-solving skills.
• Result-oriented with a focus on delivering outcomes.
• Excellent interpersonal and communication skills to engage stakeholders at various levels and build rapport.
• Detail-oriented and capable of managing budgets and financial processes effectively.
• A people-oriented mindset to foster collaboration and maintain positive working relationships.
• Ability to handle diverse responsibilities and adapt to dynamic work environments

We are looking for a Cook to join our team!

As a Cook, we rely on you to:

• Ensure the food quality is always of high standards
• Maintain the food preparation process in alignment with Shangri-La's service and hygiene standards
• Ensure all Health and Safety standards and policies are followed correctly
• Ensure accurate food preparation by checking reservations and events
• Ensure timely set-up according to event orders or reservations

We are looking for someone who:

• Has a passion for Culinary
• Enjoys interacting with people
• Enjoys being challenged
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

• In charge of specific station in the kitchen and responsible for all dishes that are prepared in this section
• Coordinate food production, stock and quality in the relevant station that the Chef de Partie is assigned to
• Check all set-ups for restaurant and events and coordinate food display and timing
• Supervise demi chef and cooks to make sure duties assigned are completed as per standards.
• Ensure station is organized meals go out on time and the work area is clean and orderly
• Rotates between different stations whenever needed to learn more
• Constantly check the quality of food prepared with regards to taste and temperature as per standard
• Maintain uniform presentation and garnish of all dishes as per set standards
• Monitor and fully implement the portion control established with the recipes to reduce spoilage and wastage
• Ensure smooth and effective communication between various kitchen stations.
• Supervision on receiving stocks to make sure stocks are received are correct.
• Ensure proper and timely maintenance of machineries and equipment, liaising with kitchen in charge if required
• Oversee that cleanliness standards are met for equipment, workstations and environment
• Adheres to rules and regulations set by the Management
• Willing to work shifts

Job Requirement

• Candidate must possess at least Professional Certificate/NiTEC in Food & Beverage Services Management or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Culinary

The F&B Ambassador will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will report directly to the Restaurant Manager.

• Greet and guide customers to their tables and assist them in seating
• Manage a waiting list and seating chart
• Print special occasion menu and set up table accordingly
• Check table arrangement before and during service, ensuring table requests are met whenever possible
• Check on guests regularly to ensure their satisfaction and promptly resolve any issues or concerns.
• Coordinate with bartenders to serve beverages and ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.
• Assist with general cleaning tasks such as sweeping, mopping, and sanitizing workstations and dining areas.
• Monitor and restock supplies as needed, such as napkins, straws, and condiments.
• Collaborate with kitchen and bar staff to address any issues or special requests from guests.
• Any other ad-hoc duties as assigned

Requirements

• No experience needed, training will be provided.
• Excellent communication and interpersonal skills.
• High initiative and positive attitude.
• Able to multi-task and work in a fast-paced environment.
• Willing to work on weekends, public holidays, and rotating shifts.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.
• May be required to work weekends, and/or holidays, depending on business requirements.

Responsibilities:

• Handle full set of accounts (AR, AP and GL)
• Prepare monthly financial reports
• Issuing invoices, statement of accounts and reminders
• Issuing payments to suppliers
• Prepare and submit of GST
• Coordinate and liaise with external parties like external auditors
• Attend to owners on enquires regarding their statement
• Supervise and guide Accounts Assistants
• Receiving, courier or handling cash/cheques from clients
• Banking of cash/cheques
• Complete ad-hoc projects or tasks as assigned

Requirements:

• Minimum Diploma in Accounting related
• At least 3 years of Accounting work experience
• Proficient in MS Office applications
• Meticulous, resourceful & motivated
• Strong interpersonal and communication skills

The Banquet Operations Manager oversee and manage the hosting of banquets to provide customers with an excellent experience. Their duties include consulting with Head Chefs, determining the number of wait staff, and planning the layout and setup of venues to the highest level of guest expectations. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to Director of Culinary & Beverage Operation and/or F&B Manager.

The job responsibilities include the following:

DUTIES AND RESPONSIBILITIES:

· Achievement of budgeted food sales, beverage sales and labour costs.

· Achieve maximum profitability and over-all success by controlling costs and quality of service.

· Participation and input towards F & B Marketing activities.

· Control of Banquet chinaware, cutlery, glassware, linen and equipment.

· Completion of function delivery sheets in an accurate and timely fashion.

· Preparation of forecast and actual budget function sheets.

· Completion of weekly staffing and manpower scheduling.

· Supervise and co-ordinate daily operation of meeting/banquet set-ups and service.

· Maintaining the Hotel Bar control policies and completion of necessary forms.

· Follow proper purchasing and requisitioning procedures.

· Maintain records for inventory, labour cost, food cost etc.

· To assist in menu planning and pricing.

· Development and maintenance of all department manual & control procedures.

· Provides labour costing information where necessary.

· Staff training and development.

Requirements

The candidate should possess the following:

· Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 2 years of related and managerial experience

· Experience in Hotel F&B Operations; Banquet Operations Experience.

· Experience in menu planning and menu engineering

· Excellent spoken and written English

· Strong interpersonal skills and communication skills, and experience in managing large complex teams

· Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge

· Confident and meticulous

· Ability to work independently and in teams

· Excellent time management and organisational skills

· Excellent analytical and mathematical skills

· Well versed in food and beverage, financial, profit and loss and reporting.

· Well versed in use of Microsoft Word, PowerPoint and Excel

· May be required to work nights, weekends, and/or holidays, depending on business requirements

Bartender

• Ensure that alcoholic drinks are served in accordance with the state and local laws, ordinance, rules and regulations.
• Know how to use bar equipment efficiently and safely.
• Help control wastage and costs by ensuring that daily bar inventory is kept.
• Maintain bar sanitation.
• Prepare drinks promptly.
• Accommodate taste preferences of individual guests.
• Keep control of the cash (if any), alcohol storerooms and other limited access areas.
• Demonstrate suggestive selling and up-selling.
• Keep proper inventory and requisition of bar stock.
• Make entries in the Bar Logbook.
• Always maintain professional confidentiality.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Clear tables throughout the guest’s experience in accordance with the hotel’s standard operating procedure.
• Adjust services to suit guests’ requests and personalizes any interaction with them.
• Support review simulation processes and update evaluation criteria for a smooth operation.

Job Requirement

• At least 1 year of experience in a similar capacity.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Passionate in bar tendering.

Role : Business Analyst (Corporate Banking)

Location : Singapore

Duration : Long term contract

Job Scope

• Requirements Analysis & Elicitation
• Responsible to identify and define detailed functional specifications based on the business requirements document
• Analyse and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation
• Monitor and manage risks /issues related to requirements and scope-creep
• Team Collaboration
• Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.
• Assist in translating business requirements into test scenarios.Facilitate / provide “Train-the-Trainer” on application enhancements
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request

• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills
• Good team player with excellent interpersonal and communication skills
• Strong working knowledge of relevant applications and development life cycles

Mandatories are:

• Very strong with Functional User Stories writing.
• Good understanding of JIRA
• Working knowledge of Payment flows and Corporate banking

We are looking for a Front Office Associate to join our team!

As a Front Office Associate, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

We are looking for a Service Centre Associate to join our team!

As a Service Centre Associate, we rely on you to:

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

Jobs Responsibilities

• Assist to embed the branch’s sourcing and outsourcing procedures in identifying, evaluating and selection of vendors
• Assist in the management of direct purchasing activities within the procurement unit, through managing end-user requisitions for facilities management services and consumable items and managing and monitoring of the procurement lifecycle.
• Monitor vendor performance to ensure compliance with contractual obligations and SLA.
• Conduct regular reviews of vendor services to perform due diligence on vendors.
• Act as point of contact for vendor liaisons for system malfunctions and rectification
• Support the tracking, measurement, reporting and evaluation of supplier performance through internal and external governance meetings
• Facilitate vendor assessment and registration to ensure due diligence is conducted and approvals are in place before the vendor on boarding
• Review IRQs and DDQs submitted to determine the Engagement level risk
• Maintain an updated register of the onboarded vendors, required documentations and due diligence evidences in compliance to regulatory requirements.
• Assist with the record management process of the branch and work with record management vendor to ensure up to date accurate record of the items archived.

Job Requirements

• Min. 4-5 years of procurement & sourcing experience
• Knowlege in Oracle software is a must

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

• Support & provide analysis in FTP Business & Behavioural Model
• Provide support for Data reconciliation relating to ALM/Liquidity
• Involve in Group projects which involve FTP/Liquidity
• Assist support in management reporting
• Basic Knowledge of SQL
• Competence in data extraction tool
• Exposure to ALM and Liquidity systems
• Other adhoc duties as assigned.

Requirements:

• Min Diploma / Degree in Mathematics, Statistics, Finance, Business or Economics preferred

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Partnership & Innovation

POLARIS serves as the transformation & partnership arm of GB Helios to build a robust pipeline of loans in the digital space. This is achieved through strategic partnerships with digital platforms or business ecosystems where there are high volumes of business transactions.

At the same time, POLARIS has always had the opportunity to be involved in operational projects such as live businesses and will delve deep to run and execute.

In recent years, the POLARIS footprint has extended beyond Singapore and the company is expanding into key S.E Asian markets such as Malaysia and Thailand.

As a Project Lead, the candidate will work closely with the partners and internal stakeholders to develop financing solutions through a mixture of innovative solutioning and creative loan structuring to achieve a quality and scalable loan pipeline. The candidate will also expect to be fully involved in operational projects and regional travel is expected.

Key Responsibilities include:

· Lead and manage the entire project with our selected partners to deliver key deliverables and timelines.

· Develop win-win partnerships through innovative solutioning and creative loan structuring.

· Structure and execute loan arrangements with partners and participating SMEs of loan programmes.

· Work with internal stakeholders like Credit & Risk, Operations, Legal, Finance, Marketing and Technology teams to design & execute loan programmes with partner platforms.

· Track performance of live partnerships with explicit KPIs.

· Manage partnership and loan pipelines against targets and KPIs.

· Develop a strong pipeline of loans and partnerships.

· Keep abreast of all new digital lending and related fintech initiatives in the region.

· Desktop research on latest financing products, fintech trends and business operations

· Business Operations - Brand Strategy and Marketing

o Website and social media content creation

o Liaise and coordinate resources with group marketing team

o Creation of pitch and marketing deck

· Business Operations - Loan Operations and administrative duties which includes, but not limited to:

o Data and Funds reconciliation

o Processing loan documentation

o Booking of loans in loan booking system

o Other ad hoc administrative duties

· Process Mapping

· Being able to operate in key S.E Asian markets such as Malaysia and Thailand to seek business opportunities, network and execute plans

Requirements:

· Minimum 1-3 years working experience in the areas of Business Development, Partnerships or Product/Project management.

· Proactive and can-do attitude is a must

· Healthy sense of curiosity towards learning

· Experience or exposure to Fintech or B2B Platforms / businesses is a bonus

· Highly independent and resourceful and able to thrive in a start-up like environment

· Willing to learn and actively contribute to problem solving

· Market knowledge in Malaysia or Thailand, with existing networks will be an advantage

· Proficiency in 1 additional S.E Asian language will be an advantage (Bahasa, Thai) (To be able to communicate and operate in key S.E Asian markets such as Malaysia and Thailand)

· Be willing to be stationed overseas including but not limited to South East Asian countries for extended periods of time, as and when required.

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirement:

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications