The candidate’s primary role is to liaise with the business stakeholders to understand, review and analyze the current and proposed business operations and processes. The candidate is also required to liaise and bridge between the business and the various cross-functional technical teams.

Key Responsibilities

The responsibilities of the Business Analyst are:

• Liaise and communicate with business stakeholders to gather, review, and analyze business requirements

• Collaborate with the Delivery / Project Manager, and cross-functional teams on project-related activities and work

• Work closely with Product Owner to facilitate the writing and management of User Stories

• Able to assist and facilitate Agile ceremonies, in the absence of the Scrum Master

Job Requirements

Able to work and communicate with members from other teams and shared service teams.

Strong analytical and problem-solving skills

Can communicate fluently in English

Relevant work experience in Agile delivery

Relevant work experience in Singapore Public Sector

Relevant diploma/degree

Job description:

● Manage outstanding tickets pertaining to our services via email and phone

● Facilitate customers on-boarding process

● Manage scheduled reports and customer records (including contact list and subscription details)

● Manage office IT infrastructure with support from our vendors

● Manage all other documentation required in the back office

1. Receive training and perform duties in various sections of company’s operations such as Service Department, Kitchen Department, Supporting Function Department etc;

2. Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;

3. Learn from experienced employees to acquire information about methods, procedures, and standards required to perform and excel in your training;

4. Progressively master the skills to run restaurant operations.

5. Acknowledge and achieve performance goals and objectives defined by management.

6. Consistently monitor individual performance and progression with your superior and management.

7. Upon completion of all basic training, set new goals and objectives with the management for your progression in the company.

8. Provide support as needed in various departments;

9. Perform ad-hoc duties as assigned by your superior.

• If applicants with (any one of the following criteria education will be an added advantage ):

1.Graduated from a university ranked in the top 100 of QS/US News list
2.Undergraduate or higher education from a top 10 university in the location
3.Candidates who Achieve English IELTS 7.0 or TOEFL 100 and able to communicate in Chinese. As oversea assignment will be assigned; (in order to handle queries, concerns and feedback from other language speaking counterparts regarding the training and other restaurant operation-related matters.)

• Successful applicants will have the opportunity to assign assignments at overseas branches.

About Us

M-DAQ Global is a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide. Our proprietary technology empowers both large enterprises and SMEs to navigate international trade with FX clarity, certainty, and payment mobility.

Headquartered in Singapore with an expanding presence across 7 countries and territories, M-DAQ Global provides a comprehensive suite of FX, collections, and payment solutions, as well as value-added services such as AI-driven KYB onboarding and enhanced risk management solutions, enabling businesses to transact across borders with ease amidst evolving needs.

For more information, please visit: www.m-daq.com.

About the role

We are seeking a highly motivated and organized Project Management Associate to join our dynamic Operations Strategy team. As a key support to the VP of Operations, you will play a crucial role in driving operational excellence through change management initiatives, workflow optimization, and the development of standardized operating procedures (SOPs). This is an excellent opportunity for an entry-level professional with a strong academic background and a passion for process improvement to gain valuable experience in a fast-paced and rewarding environment.

Key Responsibilities:

• Change Management:Assist in the planning, implementation, and monitoring of organizational changes.
  Develop and execute communication plans to ensure stakeholder buy-in and smooth transitions.
  Track progress, identify potential roadblocks, and propose solutions to mitigate risks.
  
• Workflow Optimization:Analyze existing operational workflows to identify areas for improvement and efficiency gains.
  Collaborate with cross-functional teams to design and implement optimized workflows.
  Document workflows using flowcharts, process maps, and other visual aids.
  
• SOP Development:Create clear, concise, and user-friendly SOPs for various operational processes.
  Ensure SOPs adhere to industry best practices, regulatory requirements, and company standards.
  Maintain and update SOPs to reflect process changes and improvements.
  
• Operational Excellence:Participate in initiatives aimed at enhancing operational efficiency, productivity, and quality.
  Conduct research and analysis to support data-driven decision-making.
  Assist with project coordination and administrative tasks as needed.
  

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Strong understanding of project management principles and methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Project Management tools (Jira Projects, Camunda)
• Outstanding written and verbal communication skills.
• Ability to work independently and as part of a team.
• Meticulous attention to detail and a commitment to accuracy.
• A proactive and results-oriented approach.
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Job Responsibilities:

• Customer information collection and credit evaluation;
• Customer maintenance:

including support for quotations, contract clarification, signing, order commitment; Finalist, qualification push, and tender preparation. Support Customers' payment, processes, billing and related procedures;

• Organize customer meetings and manage communication;
• Business order Management:

Provide pre-sales, sales and after-sales business support to the customers;

• Risk control:

Oversee risk management in contracts, orders, delivery, acceptance, and fund collection.

Qualifications:

1. Bachelor's degree or higher in Electronics, Electrical Engineering, Mechanical and Electrical Engineering, and Communication are preferred;

2. Open to excellent fresh graduates or candidates with more than one （1） year of relevant experience;

3. Extroverted, Proactive, diligent, and responsible in work;

4. Strong communication and coordination skills; with proficiency in both Chinese and English;

5. Proficient in office software;

6. Local SCs and PRs are preferred；

7. Full-time.

8. working hours: Monday to Friday, daily, from 9 am to 6 pm.

Notes:

Interested applicants must send their resumes directly to [email protected].

Please understand that only suitable candidates will receive our interview notification. Thank you.

Job Description - Business Analyst

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a deep understanding of business processes. The Business Analyst will play a crucial role in gathering, analyzing, and documenting business requirements, as well as facilitating effective communication between business stakeholders and technical teams. This position requires a blend of business acumen, technical proficiency, and problem-solving abilities to drive successful project outcomes.

Responsibilities:

• Provide technical and information support on applications to customers via email, messaging, telephone, and on-site when necessary.
• Perform basic troubleshooting, including writing fundamental SQL scripts, on reported issues.
• Escalate technical issues to relevant parties and follow through diligently until resolution.
• Monitor ongoing batch jobs to ensure successful execution without failure.
• Provide monthly reports.
• Perform SIT Testing, UAT Testing of Service Requests and reported defects.
• Ensure timely delivery of development work with quality, meeting internal and external customer expectations.
• Update relevant documents on all executed changes in a timely manner.
• Oversee, update, and follow up on the defect tracking list until all issues are resolved.
• Collaborate effectively with team members to meet project targets and quality objectives.
• Interact effectively with customers from different departments.
• Conduct business process analysis and recommend improvements.
• Develop and maintain project documentation, including requirements, specifications, and user manuals.
• Assist in implementing IT solutions to meet business needs.

Requirements:

• Minimum GCE O/N Level, ITE, or Diploma in a related discipline.
• Preferably with 3 years of IT-related experience.
• Experience using SQL query tools is preferred.
• Strong interpersonal skills.
• Positive attitude towards meeting new challenges.
• Experience with project management tools and methodologies is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Fresh graduates are welcome to apply.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Manage the daily operations, greet and meet customers and attend to all their needs. Must be service orientated person with pleasant personality. Knowledge of food is essential and necessary. Able to train and motivate. Administration, purchasing and operational knowledge is required, willing to work hard and a responsible person. Report to the General Manger. Have experience in Catering operations.

Partner with business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case. Work with in-house IT and business project teams to develop user stories,

functional/technical specifications and acceptance criteria. Evaluate and recommend suitable technology while aligning with WOG technology

directions (such as cloud-based, modernization of legacy systems, adoption of SG Tech Stack).

Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment. Plan/review/conduct testing and data conversion to ensure that specifications are met.

Drive system or product readiness for smooth deployment, adoption and operations.

Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase).

Facilitate and propose business process improvements through the use of digital technologies.

Experience and skills requirements

Degree in Computer Science, Information Systems, Information/ Infocomm Technology. Computer or Electronics Engineering or related discipline.

Must have minimum 4 years of working experience in this role.

Participated in at least two full software or product development cycle, preferably using

Proven experience in IT business analysis, application solutioning and design, and testing

Agile Methodology.

Good understanding of customer/user experience, design thinking, user story mapping

and digital product lifecycle management Strong analytical, conceptualisation and problem-solving skills

. Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

A driven and motivated personality with an ability to learn and apply

Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Custconer Relationship Management. Knowledge Management. Service Design Cloud Solutioning Past development or consuting experience (preferrable)

About the Blockchain for Good Alliance

Initiated by global leaders in web3, the Blockchain for Good Alliance (BGA) is a long-term collaborative non-profit initiative with key partners with the main goal of contributing to societal good by using blockchain technology to solve real-world problems.

Our goal is to position blockchain as a tool with the capabilities to address the most pressing global challenges, aligned with the 17 Sustainable Development Goals of the United Nations.

Role Overview

The Business Coordinator will work with the BGA Lead to play a critical role in ensuring the seamless execution of BGA’s activities, initiatives and stakeholder communication.

This role combines operational execution, administrative coordination, and partnership engagement to drive the efficiency and impact of the BGA’s programmes, including hackathon sponsorships and management, incubation programme and engagement, joint fund development, and the prestigious annual ceremony, the Web3 Oscar.

Key Responsibilities

1. Operations Coordination

• Coordinate with the BGA Lead over the operations across key BGA initiatives, such as hackathons, incubation programmes, and events with marketing, business development and partnerships teams.
• Oversee the adherence to timelines, budgets, and deliverables to ensure smooth execution of BGA activities.
• Engage with vendors, partners, and internal teams to meet project requirements.

2. Administrative Support

• Maintain and update project documentation, reports, and communication materials.
• Schedule and organize meetings, ensuring timely follow-ups and documentation across the BGA.
• Act as the central point of contact between the BGA Lead, team and external stakeholders, streamlining communications.

3. Partnership Coordination

• Assist in managing relationships with key stakeholders, including partners, advisors, and sponsors.
• Support the onboarding process for partners, ensuring alignment with BGA’s goals and requirements.
• Track partnership deliverables and maintain regular communication with stakeholders.

4. Process Improvement

• Work with the BGA Lead to develop and implement Standard Operating Procedures (SOPs) for workflows, including hackathon-to-incubation transitions and joint fund processes.
• Identify and address inefficiencies in current processes, proposing actionable solutions.

5. Event Support

• Assist in planning and executing BGA events, including logistics, scheduling, and on-site coordination.
• Coordinate participant registration, event materials, and post-event reporting.

6. Data and Reporting

• Collect and analyze data from BGA activities to provide insights on impact and progress.
• Prepare regular reports for internal and external stakeholders.

Qualifications

• A minimum of Diploma or Bachelor’s degree in Business Administration, Management, or a related field.
• 1-3 years of experience in operations, project coordination, or a similar role.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills for managing stakeholders.
• Proficiency in productivity tools (e.g., Microsoft Office, Google Workspace) and project management software (e.g., Lark).
• Knowledge of blockchain, Web3, or emerging technologies is a plus.

Key Traits

• Proactive, meticulous and solution-oriented mindset.
• Ability to work independently while managing multiple priorities.
• Strong team player with a collaborative approach to achieving goals.
• Passion for social impact and innovation through technology.

What We Offer

• Opportunity to work at the intersection of blockchain innovation and social good.
• Exposure to global projects and partnerships in the Web3 space in an organization backed by and working with the best names in web3.
• Collaborative, mission-driven work environment.
• Professional growth opportunities in the web3 sector through engagement with leading industry experts.

Responsibilities:

1. Primary Roles: Customer Service Support

a. Handles incoming enquiries, live chat.

b. Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)

c. Reporting and documentation for e-shop & leads

d. Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.

e. Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.

f. Prepare necessary paperwork, such as quotations, Proforma invoices, etc.

g. Follow-up quotations & Orders

h. Onboarding customers to new Digital commerce platform

2. Secondary Roles: System Support

a) System support for systems that already go live.

b) Liaison between end-users and developers by understanding user needs, communicating issues, and facilitating effective resolutions without necessarily engaging in programming.

c) Other ad-hoc responsibilities by management

Requirements:

1. At least GCE “O” levels or SPM

2. At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone

3. Pleasant personality and Customer Service oriented

4. Able to work independently as well as in a team

5. Good communication skills

6. Bilingual in English and Mandarin

7. Proficient in MS Excel (MS Powerpoint a plus)

Good to have: Tech-savvy (Ability to quickly learn new tools and adapt to the fast-paced nature of the digital commerce industry)

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

BW LNG creates floating solutions for LNG to support progress towards a low-carbon society. BW LNG is a global company with over 40 years of experience owning and operating LNG assets. The company owns a fleet of over 30 LNG carriers and Floating Storage and Regasification Units. The company strives to be a true long-term partner for responsible growth, delivering a positive impact for our customers, our communities, our planet, and ourselves, beyond providing competitive solutions for our clients' gas infrastructure and shipping needs.

An exciting opportunity exists to develop BW LNG's business in Asia and Middle East with a focus on floating infrastructure and adjacent infrastructure. If you want to work in an international team with bright and energetic people who are motivated to make an impact, this could be the perfect role for you. At BW we value a diverse and inclusive workplace where employees feel like they belong, regardless of their differences. So, if you're excited about this role but your experience doesn't align perfectly with every statement in the job description, we encourage you to express your interest. You may be just the right candidate!

This role is open from Assistant Manager to Manager level.

Key responsibilities:

• Member of the Gas solutions team, based in Singapore.
• Actively participate in the development of BW LNG Asia and Middle East strategy for floating infrastructure (Gas Solutions) to support the overall BW LNG strategy.
• Proactively build relationships in the industry and assist in the origination of new business opportunities in the Asia and Middle East region.
• Support marketing efforts across the team, including preparation of presentation materials.
• Coordinate the team's participation in tenders and bids, including preparation of client proposals and other such documentation. Take lead on selected opportunities.
• Maintain oversight over the Asian and Middle East markets, potential customers and potential / ongoing projects.
• Assist to develop a network of strategic partners in the region to support the execution of the BW LNG strategy.
• Negotiate contracts.
• Actively participate and engage in the process for the continuous improvement of BW LNG procedures and processes.

Experience/hard skills:

• Bachelor's degree is essential. Master's degree is desirable.
• 3-5 years' experience in the Oil & Gas industry, preferably within business development in LNG/LPG industry
• Project management experience, preferably linked to infrastructure projects.
• Reasonable technical understanding to be able to present technical solutions to customers.
• Reasonable familiarity with gas supply markets and gas supply negotiations.
• Familiarity with FSU/ FSRU contracts is desirable.

Commercial:

• Good knowledge of the LNG markets and ability to use this to identify opportunities.
• Proven commercial acumen and customer relationship skills.
• Good negotiation skills and an ability to close deals

Soft skills:

• Strong interpersonal and communication skills, especially across cultures.
• Enjoys problem-solving and takes a creative and solution-oriented approach when faced with ambiguity.
• Excellent communication skills with the ability to express ideas clearly.
• Strong customer focus and persistence to develop and build long-term relationships and business opportunities.
• Able to prioritize and multitask to meet deadlines.
• Able to work independently and constantly strive to achieve results.

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

1. Client Relationship Management:Build and maintain long-term relationships with clients and stakeholders.
   Ensure client satisfaction through effective communication and problem-solving.
   
2. Networking:Attend industry events, conferences, and meetings to expand professional networks.
   Collaborate with internal teams to address client needs and improve service delivery.
3. Goal Setting:Develop and implement strategies to achieve business growth objectives.
   Set performance targets and track progress.
   
4. Partnership Development:Explore and secure partnerships with other businesses to expand the company’s reach.
   Work with external vendors or collaborators on mutually beneficial projects.
   
   

Job Responsibilities:

• Customer information collection and credit evaluation;
• Customer maintenance:

including support for quotations, contract clarification, signing, order commitment; Finalist, qualification push, and tender preparation. Support Customers' payment, processes, billing and related procedures;

• Organize customer meetings and manage communication;
• Business order Management:

Provide pre-sales, sales and after-sales business support to the customers;

• Risk control:

Oversee risk management in contracts, orders, delivery, acceptance, and fund collection.

Qualifications:

1. Bachelor's degree or higher in Electronics, Electrical Engineering, Mechanical and Electrical Engineering, and Communication are preferred;

2. Open to excellent fresh graduates or candidates with more than one （1） year of relevant experience;

3. Extroverted, Proactive, diligent, and responsible in work;

4. Strong communication and coordination skills; with proficiency in both Chinese and English;

5. Proficient in office software;

6. Local Singaporeans are preferred；

7. Full-time.

8. working hours: Monday to Friday, daily, from 9 am to 6 pm.

Notes:

Interested applicants must send their resumes directly to [email protected].

Please understand that only suitable candidates will receive our interview notification. Thank you.

Customer Sales Support Responsibilities:

- NDA/Agreement sign

- Support qualifying partners

- Assist in identifying potential people to engage and arrange the meetings

- Shipping & Logistics support

- PO/PL Netsuite work for customers and vendors

- Training provided for Netsuite

APAC Orders Desk (SG office)

- Manage regional consigned inventory with global operations team, ensuring optimal stock levels.

- Manage local inventory of products, improving traceability and reducing discrepancies.

- Collaborate with sales, marketing and operations teams to forecast inventory needs and plan accordingly.

CPS India Orders Desk (SG Office)

- Manage shipping and handling of goods going in and out of APAC office.

- Process orders and invoices.

- Collaborate with CPS operations and logistics to ensure smooth order processing and delivery.

- Conduct inventory checks against physical inventory.

Office Admin Responsibilities:

· Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands

· Organize and schedule meetings and appointments

· Maintain office policies as necessary

· Organize office operations and procedures

· Manage company inventory and office equipment assets

· Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time

· Manage contract and price negotiations with office vendors, service providers, and office lease

· Participate actively in the planning and execution of company events

· Organize orientation and training of new staff members

· Manage Leave balances of the Staff with Financial controller

· Manage petty cash/Corporate Bank account

· Ensure security, integrity, and confidentiality of data

· Provide general support to visitors and Adhoc activities

· Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved

· Monitor and maintain office supplies inventory

· Maintain a safe, secure, and pleasant work environment

Business manager requirements:

- Proven office management, administrative, or assistant experience

- Knowledge of office management responsibilities, systems, and procedures

- Excellent time management skills and ability to multitask and prioritize work

- Attention to detail and problem solving skills

- Excellent written and verbal communication skills

- Strong organizational and planning skills

- Proficient in Microsoft Office

- Knowledge of accounting, data, and administrative management practices and procedures is a plus

- Knowledge of clerical practices and procedures is a plus

- Knowledge of human resources management practices and procedures is a plus

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

• Mon-Fri 10am – 7pm
• $3500 - $6000 gross
• Location: Chinatown
• Attractive benefits

Job Description:

ULTRA TECHNOLOGY is on the lookout for career driven individuals working towards

financial freedom while pursuing a work life balance. We need someone who is confident

and passionate in their work and is able to assist their clients to reach new heights in their

business growth. If you are excited to take up this challenge and looking forward to achieve

a limitless income ceiling, we are looking for you!

Responsibilities:

• Build new client accounts and grow the existing portfolio of clients
• Maintain good relationship with existing customers while sourcing and developing new accounts
• Following up with the corporate leads provided
• Undertake the entire sales process and facilitate backend admin with progress
• Negotiating terms of sales and agreements and closing sales with customers
• Run outdoor sales appointments
• Identifying and seizing new revenue opportunities

Job Requirements:

• Able to communicate efficiently, able to work individually and as a team player
• Proactive, goals driven, customer-oriented and confident
• Great vision without great people is irrelevant. Make a difference and send in your application now!
• 1+ years of sales experience.
• Excellent customer service and sales skills.

Key Responsibilities

• Collaborate with key business stakeholders to gather and translate requirements into product requirements
• Review business processes and identify optimizing solutions/features
• Maintain and deliver strategic and tactical features with an Agile approach
• Manage and prioritize product backlog and roadmap based on business needs requirements
• Develop user stories, document acceptance criteria and perform user acceptance testing
• Monitor deliverables and ensure timely and successful delivery of projects/initiatives
• Ensure compliance with all applicable laws and regulations relating to the above functional activities

Requirements

• 5 years working experience as a Product Owner or Business Analyst in a Financial Services/Insurance Industry (preferred)
• Have experience rolling out enhancements/projects on B2B digital platforms (web portal)
• Have experience working with stakeholders in Group Business (advisors, brokers) is a plus
• Fundamental analytical and conceptual thinking skills
• Ability to work across departments in a fast-paced environment, self-motivated and flexible to change
• Have a solution mindset, detail oriented and willingness to learn is a must
• Agile knowledge and working with Project Management tools (e.g. Confluence/JIRA)

• Collate and manage all the details regarding the CCTR application for the assigned business vertical
– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.
• Manage end to end project life cycle including deployment plans and live verification with users.

Internal ref: 9252

Regards,

Lini

Recruitment Consultant

R22108463

Key Responsibilities

• Manage the requirements and functional solution aspects of the System and all the interconnectivity with external parties
• Analyze and manage the operation backlog and develop business case to address the problem.
• Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders needs.
• Work with the stakeholders to ensure smooth deployment of the enhancements
• Prepare documentation (e.g. SOPs) on the operation or maintenance of technical systems and identify use cases to automate BAU processes
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by teams and assists with project documentation as needed
• Analyse and streamline operations to minimise recurrent issues

What we are looking for

• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutioning and design
• Proven experience in managing operations, handling of issues, and systems monitoring.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.

Key Responsibilities

• Manage the business requirements and functional solution aspects of the project. • Analyse the stakeholders’ needs to identify improvement opportunities. • Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings. • Work with the stakeholders to ensure smooth implementation of new solution, including change management activities to ensure buy-in for the solution. • Perform business analysis: i. Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track and trace requirements. ii. Enterprise Analysis: Refine and clarify business need, define solution scope, and develop business case. iii. Elicitation: Explore, identify, and document business needs iv. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope. v. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need. • Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders. • Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures. • Lead and perform system validation activities and user acceptance tests. • Review performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes. • Assists with the documentation of technical design, specification, and technical solution. • Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage. • Hands-on experience in full project development life cycles • Past track record in business analysis, application solutioning and design • Ability to model business requirements in business process modelling tool. • Ability to perform qualitative, quantitative and root-cause analysis. • Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs. • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

### Job Description: Project Manager - Renovation Company

#### Overview:

We are seeking a highly skilled and motivated **Project Manager** to join our dynamic renovation team. The ideal candidate will be responsible for overseeing and managing renovation projects from conception through completion, ensuring projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction.

#### Key Responsibilities:

- **Project Planning and Coordination**:

- Develop comprehensive project plans, including timelines, budgets, and resource allocation.

- Coordinate with architects, engineers, contractors, and other stakeholders to ensure seamless project execution.

- **Team Management**:

- Lead and manage a team of contractors, subcontractors, and other project personnel.

- Assign tasks and monitor progress, ensuring that team members meet their project milestones.

- **Client Relations**:

- Serve as the primary point of contact for clients, addressing concerns and providing regular updates on project status.

- Ensure client satisfaction by maintaining open and effective communication throughout the project.

- **Quality Control and Compliance**:

- Monitor construction and renovation activities to ensure compliance with building codes, safety regulations, and quality standards.

- Conduct regular site inspections and address any issues or discrepancies promptly.

- **Risk Management**:

- Identify potential project risks and develop mitigation strategies.

#### Qualifications:

- **Education**: Bachelor's degree in Construction Management, Architecture, Engineering, or a related field.

- **Experience**: Minimum of 5 years of experience in project management, preferably within the renovation or construction industry.

- **Skills**:

- Strong leadership and team management skills.

- Excellent organizational and time management abilities.

- Exceptional communication and interpersonal skills.

- Ability to manage multiple projects simultaneously.

- Strong problem-solving skills and attention to detail.

#### Personal Attributes:

- **Initiative**: Proactive and able to anticipate project needs.

- **Reliability**: Dependable and committed to delivering high-quality results.

- **Adaptability**: Flexible and able to thrive in a fast-paced environment.

#### Benefits:

- Competitive salary and commission from projects.

- Comprehensive benefits package, including health insurance.

- Opportunities for professional development and career advancement.

- Supportive and collaborative work environment.

#### Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications. Applications should be sent to [contact email] by [application deadline].

Established US Data Centre

Location: West and support operations in the East

Hybrid arrangement

Project Management

• Develop and plan a project timeline to monitor new or additional customer deployment requirement in the data centre
• Update, track and report on the project plan to relevant stakeholders (internal / external)
• Create a bill of materials and breakdown work scope and specifications to implement customer requirements

Vendor Management

• Manage and build relationship with material vendors and contractors
• Liaise and manage such 3rd parties services to ensure completion of work and seek resolutions on work performed for the deployment projects
• Track and monitor vendor performance against contract agreement and SLAs

Local Support

• Support Data Centre Managers and Operations in deployment projects work
• Lead in issue resolution, expedite delay orders and facilitate cross functional communications across all parties (operations, vendors, customers) involved in the projects and change requests
• Provide technology and process training for local teams
  Ensure vendors and contractors to provide trade and product specific training for local teams

Requirement

• Bachelor’s degree in Engineering, Electrical and Mechanical
• 8 years of experience in data center operations, project management, or technical implementations in the deployment of mechanical / electrical fixtures and infrastructure in a data centre / telco environment
• Experience with third-party vendors, M & E contractors, and service providers for data center construction and operations.
• Manage cross-functional teams, coordinating resources, and delivering projects to international clients.
• Expert knowledge of server racks, cages, electrical distribution and data cable infrastructure
• Knowledge of read and interpreting construction drawings
• Excellent communication and interpersonal skills
• Project Management Professional (PMP), Certified Data Center Professional (CDCP)

Tasks & responsibilities

- Lead the planning, execution, and completion of the projects, ensuring they are delivered on time and within budget.

- Develop and manage project schedules, budgets, and resources to meet project objectives.

- Coordinate with clients, stakeholders, consultants, and subcontractors to ensure effective communication and collaboration throughout the projectlifecycle.

- Conduct regular site inspections and progress meetings to monitor project status, quality, and compliance with safety regulations.

- Identify, assess, and mitigate potential risks and issues that may impact projectdelivery.

- Prepare and present progress reports and updates to stakeholders, ensuringtransparency and accountability.

- Ensure all construction activities adhere to environmental, health, and safetyregulations and standards.

- Implement best practices and continuous improvement strategies in projectmanagement to enhance efficiency and outcomes.

Qualifications & experience

- Bachelor's degree in Building Engineering or a related field.

- Professional Engineer (PE) certification recognized by the Professional Engineers Board Singapore or accreditation as a Professional Project Manager (PPM) by the Singapore Project Management Institute (SPM).

- Minimum of 10 years of experience in project management.

- Demonstrated experience in managing the safety and timely delivery to projects.

- In-depth knowledge of construction methods, materials, and regulations.

- Excellent project management skills, including the ability to handle multipletasks and priorities effectively.

- Strong leadership and team management capabilities. Exceptionalcommunication and interpersonal skills and presentation skills.

- Proficiency in project management software and tools.

- Strong problem-solving skills and the ability to make informed decisions under pressure.

- Experience with industrial and A&A projects in Singapore. Familiarity with local construction codes and standards and authorities compliance and submission.