Data Center Engineer

ITCS Group, a Smart IMS Company, is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customised IT Consulting Solutions, Project Management, IT resourcing and on/off-shore Application Development Services across the Asia Pacific region.

We are currently looking for a Data Center Engineer to design, optimize, and implement data center infrastructure.

Responsibilities:

- Design, configure, and implement data center infrastructure.

- Install and provision hardware and software systems.

- Perform regular maintenance tasks (power, cooling, cabling).

- Monitor performance, identify and address issues to minimize downtime.

- Collaborate with stakeholders to manage space, power, cooling, and security.

- Develop and maintain documentation, provide reports and support audits.

- Troubleshoot data center related issues escalated by other teams.

Requirements:

- Proven experience in Data Center engineering

- Knowledge in network and computing technologies in Data Center

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Salary will commensurate with experience

Full time/Part time cleaner needed. Maintain general cleanliness of centre premises.

· Vacuum office floor and carpet, mop office and walkway outside lift area.

· Wash office toilet and toilet sinks.

· Do laundry.

· Replenish paper towels and soap in dispensers.

· Wash kitchen utensils.

· Maintenance of pantry including displaying, organising and replenishing pantry items.

· Cleaning of fridge. To throw away expired and spoiled items.

· Empty waste bins, damp wipe external surfaces of cupboards, glass doors and tabletops.

· Sanitise high-touch surfaces.

· Perform inventory check of cleaning and pantry supplies and inform management when supplies require replenishment.

· Perform other ad-hoc duties, as and when required and assigned.

· Able to speak simple English

6-day work week from Mondays to Saturdays. Company t-shirt will be provided.

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Degree/ Diploma in any discipline.
• 7 to 8 years of experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Responsibilities:

• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
• Liaises with other business owners and stakeholders for cknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
• Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor Business Unites and Servicing Units adherence to rules, regulations and procedures and escalate to respective senior management promptly.
• Handle cases end-to-end ensuring all callbacks to address customers’ matter are completed within the timeline promised to or requested by customer.
• Work with Business Unit and Servicing Unit or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of processes and procedure.
• Responsible for tracking and monitoring suspicious account movements and unusual transactions that may be risky to the Bank and customers.
• Preparation of reports on scam cases reported daily, weekly and monthly working very closely with Business Unit and Servicing Unit to attain and meet the Service Level Agreement goal.
• Handle complex cases with care and speed through co ordinating with Business Unit and Servicing Unit.
• Supporting Contact Centre Servicing team through handling Inbound Voice chat.
• Supporting Business Unit and Servicing Unit early detection of scam and fraud initiatives.

Job requirements:

• Degree/ Diploma in any discipline.
• Good written and spoken communication skills in English, with ability to influence and persuade stakeholders.
• Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
• A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.

Descriptions:

• Monitor the service quality to ensure customer / experience / service quality meet the standard.
• Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
• Review and enhance processes and procedures to ensure efficiency of the operation.
• Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
• Make outgoing calls to customers.
• Resolve complicated / escalated issues.
• Handling time for Customer care Centre KPI = < 20 minutes.
• Ability to work under pressure and manage customers' expectations.

Requirements

• Teamwork, independent, excellent verbal and written communication skills, problem solving skills, good interpersonal skills.
• Fast and accurate computer skills, self driven, resourceful, customer-orientated and strong customer focus.

To Apply, kindly click on the "APPLY NOW" button.
We regret to inform that only shortlisted candidates will be contacted.

Staffking Pte Ltd (20C0358) | Jonathan Tan (R1440473)

About the job

• Take lead and manage the cabling and rack design for our investment bank client's data center portfolio in Hong Kong. Work closely with global infrastructure cabling engineering team on the detailed design.
• Coordinate with Technology teams (e.g. Telco, Unix teams, etc) on cabling requirements.
• Prepare technical tender drawings and specification, work along with our client's procurement team to issue RFP. Conduct tender interview, issue tender queries and provide recommendation report on selecting cabling vendors.
• Project manage the cabling vendor, review shop drawings, procurement, delivery logistics, schedule installation works and program, and witness commissioning testing and handover
• Project close out of cabling O&M manuals and as-built drawings

Products familiarization

• Ideally Panduit product sets
• Rack/cabinets, patching frames
• Industry best practices, including familiarization with ISO based testing regimes
• Experience in Cisco and Arista equipment is a plus
• Experience with cassette and LC Hydra based MPO/MTP structural cabling technology is a plus

Skills Required

• Language:
  • English (fluent English speaking and writing)
  • Cantonese/Mandarin is a plus
• Good communication skills, take responsible and being proactive person

Skills Desired

• Data center related work experience, financial company background is a plus
• Good understanding of existing live data center environment and constraints
• Relevant international cabling certifications (e.g. RCDD)
• Project Management is a plus (such as PMP)
• Able to deliver and work under pressure

Perks and Benefits

• Permanent Offer
• No shift
• Competitive salary and medical/dental benefits
• 20 days annual leave per year

Looking for Freelance Ad Hoc or On-Call Trainers that will train corporate courses for a wide range of organizations and companies all over the globe.
Full list of courses is listed on ( https://knowlesti.sg/corporate-training-courses-in-singapore/)

Required skills for the job:

-Must have good communication skills.
-Must be adaptable to current training trends.
-Must be fluent in English (other languages are also encouraged).
-Must provide an interactive training session while maintaining the quality, efficiency, and accuracy of delivering knowledge to the clients.
-Must be knowledgeable in different corporate training courses (e.g. Anger Management, Conflict Resolution, Crisis Management, Event Planning, Interpersonal Skills, Time Management, and many more)

Trainers in other fields of expertise can also apply by indicating their field of expertise/skills not mentioned above and skilled to train.

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

PRODUCT AREA

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

JOB DESCRIPTION

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

ADDITIONAL JOB DESCRIPTION

As a Data Center Technician, you will deploy and maintain Google's Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You will also take on the configuration of more complex components (e.g., networks, routers, bridges, and switches). You will participate in or lead local project teams on larger installations and develop project contingency plans.

In this role, you will ensure our goals, missions, and projects are delivered across our global array of data centers. You will move and install equipment, and work with infrastructure to ensure Google Data Center quality and reliability.

Qualifications

JOB RESPONSIBILITIES

• Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure.
• Assist in deploying, repairing, and troubleshooting next generation machine learning platforms, providing feedback to local deployment/project teams.
• Participate in complex troubleshooting and resolve critical technical issues. Test and troubleshoot new server and network hardware components and designs.
• Install and maintain switches, routers, and other large-scale networking gear.
• Configure and troubleshoot Linux OS related issues.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with data centers, networking, communication, hardware, technical troubleshooting, operating systems, teamwork, scripting, and Python.

PREFERRED QUALIFICATIONS

• Experience working with and troubleshooting hardware or network related issues using Linux-based tools.
• Experience working within a data center or networking operation center environment.
• Experience with maintenance and monitoring of server systems.
• Knowledge of advanced Networking, topology, and protocol.
• Ability to communicate in English fluently in order to effectively communicate with representatives.

Can work 3 shift will be good!!!

As a member of the Contact Centre, you will be responsible for scheduling appointments, promoting hospital services, handling enquires and feedback. You will also be involved in supporting service operations and deployment to improve customers' experience.

Responsibilities:

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanations, and solve problems for customers.
• Complete special projects as assigned.

Requirements:

• Min GCE 'A' Levels or Diploma in any field
• No experience needed! All training provided
• Required to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

My client, an Asian bank is looking to hire an AVP, Senior SOC Analyst to be part of their IT team. In this dynamic role, you'll lead the charge in actively hunting and analyzing potential threats, leveraging your expertise to support SOC investigations and prevent attacks before they occur.

It's a full time and a permanent position, office is located at Changi Business Park (East)

Role

Key Responsibilities:

• Lead the Hunt: Spearhead proactive threat detection & analysis, sifting through data (alerts, logs, etc.) and conducting reverse engineering when needed.
• Deep Dive & Solve: Dive deep into security incidents, uncovering trends and root causes. Create and maintain processes to ensure future preparedness.
• Stay Ahead of the Curve: Conduct in-depth research on threats, vulnerabilities, and attack vectors. Collaborate with diverse teams to refine prevention and detection methods.
• The Go-To Guru: Become the trusted expert for SOC-related topics and guide incident response.
• Process Pro: Develop and document SOC procedures based on industry best practices and internal requirements.
• Continuous Improvement Champion: Lead or support projects to enhance SOC effectiveness, keeping us ahead of ever-evolving threats.
• Collaborate & Conquer: Work seamlessly with incident response, threat intelligence, and the overall security strategy teams.

What You Bring:

• Bachelor's in IT (or equivalent) and 5+ years of experience, including 3 leading a SOC team.
• Deep understanding of networking, major internet protocols, and security concepts.
• 3+ years of experience in cyber incident response and/or enterprise SOC operations.
• 2+ years using standard security tools (SIEM, EDR, etc.).
• 2+ years of operational experience with Splunk or similar platforms.
• Expert investigative skills for uncovering incident impact and root cause.
• Strong foundation in security threats and countermeasures.
• Analytical, problem-solving, and multitasking skills for a fast-paced environment.
• Hands-on experience with SIEM, intrusion detection, and application layer protocols.
• Security experience, especially in incident detection and threat intelligence.
• Bonus points for expertise in various operating systems, web technologies, and professional security certifications.
• Experience in multiple IT/Information Security domains like IAM, IT infrastructure, etc.
• Meticulous, team-oriented, flexible, proactive, and positive attitude.
• Strong sense of responsibility, initiative, and communication skills.

We regret to inform that only shortlisted candidates would be notified.
Chiam Lee Ping Dayna
Consultant
Reg. No: R1764404
Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Contract duration: 18 months contract

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

hiring beautician

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Requirements:

• Bachelor’s degree with 3 years of working experience in Contact Centre
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)

Location: Bukit Merah Central

Responsibilities:

· Handling inbound calls on payment related to hospital bills
· Making outbound calls to follow up on payment related to hospital bills
· Receivables management
· General customer service duties
· Handle patient enquiries, provide billing information to patients
· Sending statement of accounts

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Key Responsibilities:

• Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
• Resolve customers’ enquiries, complaints and feedback
• Assist with membership enrollment process
• Provide remote technical assistance to customers
• Manage outgoing calls to customers during customer journey including satisfaction survey
• Analyze each situation and escalate calls to the right team

Key Requirements:

• Possess relevant experience in the call centre / customer service environment
• Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
• Excellent team working skills and flexibility in approach to work
• Strong organizational skills, ability to multi-task and detail oriented
• Able to work on rotating shift (including weekdays and weekends) - 12 hour shift

Can work 3 shift will be good!!!

As a member of the Contact Centre, you will be responsible for scheduling appointments, promoting hospital services, handling enquires and feedback. You will also be involved in supporting service operations and deployment to improve customers' experience.

Responsibilities:

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanations, and solve problems for customers.
• Complete special projects as assigned.

Requirements:

• Min GCE 'A' Levels or Diploma in any field
• Call Centre Experience
• Required to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

As the Lead of ABS Global Simulation Center, you will be actively engaged in driving industry-leading research and development associated with Modeling and Simulation.

What You Will Do:

• Lead the ABS Global Simulation Center, in charting the path forward for the marine and offshore industry in the field of Modeling and Simulation (M&S) with focus on the following areas:M&S of systems onboard of ships or offshore platforms such as power and propulsion systems, electrical system, and fuel gas supply systems
  M&S of ship and fleet operation in seaway
  M&S of maritime ecosystems such as green shipping corridors
  Virtual testing of complex systems using Model-In-the-Loop (MIL), Software-In-the-Loop (SIL), and Hardware-In-the-Loop (HIL)
  Model-based plan review and survey
  Simulation-based Energy Efficiency Evaluation for new build and retrofit
  

Activities will include:

• Collaboration with industry stakeholders on joint research initiatives
• Development of guidelines address the use of the technology
• Application of software tools to support design, verification & validation
• Actively promote the services and capabilities of ABS throughout the technical and business community.

What You Will Need:

Education & Experience

• Minimum of 10 years of relevant engineering experience in the energy industry, shipyard, design/consulting office, shipping/oil company, university, or classification society.
• Minimum of bachelor’s degree in Electrical/Mechanical/Marine Engineering, Naval Architecture or other related discipline; MSc or PhD is preferred.
• Minimum 3 years’ Experience in managerial position

Knowledge, Skills & Abilities

• Knowledge of ship systems such as onboard power, propulsion, electrical, and control systems.
• Knowledge of classification rules and industry standards regarding power and electrical systems
• Knowledge and experience in simulation software such as Amesim, Simulink, ETAP, and SKM would be an advantage.
• Strong communicator with excellent oral and written communication skills. Excellent command of the English language.
• Demonstrated ability to work well with others.

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable contract
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

To access our PERSOLKELLY GO Jobs App, please click on the following link: https://go.persolkelly.com/job...

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

As Senior Engineer, you will be focused on being a leader of planning, performing SW installation/upgrading and managing the rollout in deployment activities in the services delivery team for Network Management and Self Organizing Network product portfolio for Mobile Networks business group. Network Management and Self Organizing Network products include MantaRay NM and SON that support network planning, configuration, management, optimization, and healing of mobile radio network.

As part of the team, you will:

• Responsible for on-site survey, installation, testing, commissioning and maintenance of software application and IT equipment (server/storage/switch).
• Responsible for MantaRay & DCAP SW upgrades and maintenance.
• Provide technical support to end-users through remote and on-site troubleshooting.
• Perform software commissioning of software application or IT elements and integration with related network elements.
• Analyse the feasibility of the service request submitted by the Customer Project Manager in terms of resources, planning and quality to ensure the company meets contractual scope of work, milestones and customer pre-requisites.
• Ensure all deliverables are available according to project scope and deployment process by engaging with relevant stakeholders (global centres, local teams, etc.) and securing availability and accuracy of deployment work orders.
• Liaise with Customer Project Manager and customer as needed for operational needs and escalations on scope, processes, planning and / or budget.
• Ensure deployment management relies on fact-based and verified schedules and forecasts.
• Determine the causes to any perceived deviation.
• Implement proactive re-planning to keep the deployment activities on track.
• Ensure that schedules and forecasts are kept up-to-date and communicated to relevant stakeholders.
• Ensure that constraints and risks are managed successfully.
• Coordinate internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed
• Solves complex problems based on sophisticated analytical thought and complex judgment.
• Acts as a subject matter expert for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
• Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
• Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
• Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
• Interacts with customer for complex cases, providing workarounds, etc.
• Leads the Root Causes Analysis (RCA) analysis and report creation.
• Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
• Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
• Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
• Provides customer and internal technical training or consultancy.
• Performs system level product competence training and knowledge transfer across teams.
• Reviews technical documentation and specifies features for supportability and maintainability.
• Works in customer and 3rd party interface (communications, partnering).

Your skills and experience

You have:

• At least 7 years of experience implementing projects for customers
• Bachelor's degree or equivalent experience required
• Experience in leading a team by defining the technical content of a project and then guiding others on the team to achieve the committed delivery
• Experience in collaborating with internal and external partners including subcontractors

Understanding of following technologies & products

• HP blade servers and HP Servers
• EMC storage and HP Storage system
• Brocade SAN switches
• Cisco/HP switches
• concepts of the external storage system
• data communication networks
• L2/L3 layer of the DCN networks
• TCP/IP protocol and practical application
• CORBA and SNMP
• mobile telecommunication networks - 3G/4G – 5G is a plus!

Hands-on experience with the following tools & solutions

• Linux operating system (esp.RHEL)
• Relational database management system (esp. Oracle 10g/11g)
• VMWare concepts and products for Bare Metal and Cloud applications
• Web Application Server(esp. IBM WebSphere and Apache Tomcat) and Web Applications.
• Use of Java programs(programming skill is optional)
• Use of Windows server platform and Windows policy configuration (2012 or later)
• OpenStack for Cloud applications
• OpenShift for Container applications

Hands-on experience with the following:

• Use of LDAP/Directory Server ,e.g. LDAP queries
• Use of Citrix products
• Execute SQL queries and work with Oracle schema objects - tables, views, partition table, stored procedure
• Reading Oracle logs
• Linux filesystems - ext3, ext4,GFS
• NFS
• External storage configuration- Storage pools configuration, LUN creation
• SAN switch zoning
• System management level of Linux/UNIX commands
• High Availability concepts (network bonding, network interface, DCN)
• RHCS
• File handling commands in Linux
• Script based program – common Linux shell, Perl (optional)
• Ansible

Responsibilities

· Perform reception and general admin duties

· Perform inbound and outbound calls

· Schedule patients for outpatient appointments and surgeries

· Manage and resolve patient complaints and enquiries

· Identify and escalate issues to supervisors

· Work with colleagues to resolve patient issues

· Provide produce and service information to patients

· Document all call information according to standard operating procedures

· Follow up patient calls and emails where necessary

· Other duties as assigned

Salary will be commensurate with experience and qualifications

Requirements

• Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher

• Computer-literate

• Strong communication and interpersonal skills

• Pleasant personality

• Able to work independently as well as in a team

• Self-motivated, results-driven

• Working days: 5.5 days

Interested applicants, please submit your resume to:

[email protected]

We regret that only shortlisted applicants will be notified.

Job Description:

• Handle incoming calls professionally and redirect them to the appropriate department or individual.
• Provide basic information to callers or assist them in reaching the right contact.
• Input and update customer information accurately in the system.
• Maintain and organize call logs, customer databases, and other relevant documentation.
• Assist in resolving basic customer inquiries or issues by following predefined scripts or guidelines.
• Forward more complex issues to senior team members or supervisors.
• Assist in the preparation of reports, presentations, and other administrative tasks.
• Handle paperwork, filing, and other clerical duties to ensure the office runs smoothly.
• Participate in monitoring and assessing call center agent performance.
• Provide feedback on calls and suggest improvements to enhance service quality.

Requirements:

• Min GCE O Level
• 1 year of administrative support
• Knowledge of Microsoft office
• Able to work on alternate Saturday

Interested applicants, please write in through Jobsbank with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

English Language Teacher

We are a new start-up Tuition Center is looking for a English Language Teacher. We are located at Parkway Centre, next to Parkway Parade Mall.

• Working Location: 1 Marine Parade Central #06-07 Singapore 449408
• Working day and time: 5 days per week (Off on weekdays, requires to work on both weekend)
• Working Time: 9am-6pm (To adjust according to class time)
• Salary: $3000-$4500 (full time) + Allowance

Job Highlights

• 5 days work per week and off on Public Holiday
• Flexible Working Hours
• Full Time and Career Growth Opportunity

Job Description

• Conduct relevant English Language classes.
• Plan and develop the schedule of work.
• Prepare trial class teaching material and assessment paper
• Prepare teaching lesson plan and teaching material according to MOE standard.
• Tactical design of related worksheets/ provide consultation to students regularly.
• Design and develop formative and summarize assessment reports
• Grade student's work and compile student's results. Evaluate to seek improvement.
• Monitor and report student's performance and progress
• Prepare for unit assemblies and one unit exhibition per year
• Organize and carry out school curricular and extracurricular teaching related activities as assigned

Requirements:

• Relevant working experience in the related field is required for this position.
• Experience in Teaching atleast Primary or Secondary on the respective subjects.
• Preferably experience as Teacher's Head/Supervisor or managing a team of Teacher.
• Immediate starter is preferred.

Responsibilities:

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements :

• GCE 'N' level/ Nitec/Diploma
• 1-2 years customer service experience.

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Daniel Lee / EA Reg. No : R1989151

As a Call Centre Supervisor, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Actively seeking feedback from customers and team members at every opportunity
• Assist guest with any reasonable requests and train all team members to anticipate guests’ needs
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained
• Ensure timely wake-up call services for hotel guests
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 2 years of related work experience
• Patient and responsible to solve all problems
• Strong sense of responsibility and self-motivation
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.