To ensure the DC and equipment are in functioning and operational condition, report if there is equipment fault.
- To assist to perform site preparations and liaise with the relevant vendors on tasks such as IT rack mount plan, structure network cabling system, power supply and electrical wiring, air-conditioning, UPS and etc when required.
- To plan, coordinate and execute any shutdown and power up machines (according to operation manual and SOP) when required by the Customer, to facilitate the activities related to electricity, power maintenance and enhancements. The service shall include polling the possible affected parties, obtaining the approval from the Customer’s Representative and sending out the broadcast messages.
- To ensure that all trouble-shooting, upgrade, maintenance work and any other activities that affect data centre availability must be carried out after operating hours and/or over the weekend at no additional cost to the Customer. All urgent faulty parts replacement of the equipment shall seek approval from the Customer’s Representative. The list of warranty and/or maintenance contract and documentation is covered under Server Management Services.
- To ensure all technical and operational issues, that will affect the daily operations of data centre, be resolved within the stipulated Service Levels.
- To advise and propose improvements to the current processes or procedures for better efficiency and to improve the security of the data centre. However, such proposals shall be subjected to the review and approval of the Customer.
- To monitor the environmental equipment in the Data Centre to ensure that they are within acceptable operating level and take corrective actions to rectify any defects affecting the following:
o Main and Backup Incoming Power Supply
o Uninterruptible Power Supply (UPS)
o Cooling System (Air-conditioning) and Leakage Detection
o Temperature and Humidity
o Rack Space
o Network Data/ Telecom Cabling
o Fire Protection and Fire Alarm System Status
o CCTV and Motion Detectors
o Cleanliness and Tidiness
o Equipment Movements and Storage Management
o Secure Disposal of Media and Documentation
- To take pre-emptive measures to prevent any outage or single point of failure in the Data Centre due to environmental factors. This shall include monitoring of environmental equipment and follow-up with the Customer’s sub-contractors or building management to ensure that defects are identified and corrected.
- To ensure that all equipment in the Data Centre is serviced in accordance with the equipment servicing schedule.
- To provide 1st level onsite problem identification, problem reporting and vendor support after operating hours at no additional cost to the Customer in the event that any environment element fault alert is triggered after the operating hours.
- To liaise with the Customer’s Building Management Unit (BMU) at the Customer’s sub-contractors for the maintenance and servicing of the equipment in the Data Centre:
o Power Supply
o UPS
o Cooling System (Air conditioning) and Leakage Detector
o Fire Protection System
o CCTV and Motion Detectors
- To liaise and coordinate with the Customer’s appointed third-party vendors for the servicing of computer equipment hardware.
- To document and track all equipment in the Data Centre. The format of documentation shall be approved by the Customer.
- To establish capacity plans by analyzing current Data Centre resources based on current load and information given by the Customer on future growth requirement.
- To carry out annual capacity planning for the Data Centre at dates mutually agreed by the Customer, so as to project the requirements of UPS, power points, network, rack space and other Data Centre peripherals resources needed.
- The capacity plan report shall be submitted to the Customer within TWO (2) weeks upon the completion of planning.
