Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

• To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
• To ensure accuracy and compliant for all customer’s requests
• To successfully cross-buy the Bank’s products and services
• To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
• To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
• Flexibility in work deployment when business needs arise.
• Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
• Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platform.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Mon to Fri office hours

Ang Mo Kio

Job Description:

• As a Call Centre Supervisor, you will be responsible for delivering exceptional customer service and support through various communication channels, including phone calls, emails, and live chat.
• Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information in a timely and professional manner.
• This role requires strong communication skills, empathy, and the ability to handle challenging situations effectively.

Job Requirement:

• Diploma or equivalent
• Previous experience in customer service or call center roles is a plus

Interested candidates please email your resume to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Job Description:

• To receive and make inbound & outbound calls from/ to customers.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To undertake adhoc tasks as and when assigned.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates please email your resume to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

• Possess good knowledge of data centre operation tasks and duties.
• Liaise with DC/Building landlord to ensure optimal operation of electricity, HVAC and monitoring environments within Mission Critical IT facilities in Data Centre and remote buildings.
• Strong ability to support activities in data centre and computer rooms
• Ensure data centre physical security procedures are followed strictly.
• Prompt escalation of incidents following the standard incident response procedure & track till closure
• To generate reports to management

Requirements:

• Minimum 5 years Data Centre facility experience preferable in a team.
• Experience working in a high-pressured environment with 24x7 on-call responsibilities
• Strong understanding of incident, problem and change management procedures based on ITIL best practices
• Experienced in supporting Data Centre vendors, out-sourcing vendors.
• Ability to multi-task and proficient in Microsoft Office applications; Excel & PowerPoint
• Good written and verbal communication skills
• Highly motivated and self-driven
• An analytical and inquiring mind to derive innovative solutions.
• Ability to work independently and in a team
• Must have experience working in data centre operations in financial institutions.
• Familiarity with equipment requirements in Data Centre such as storage, servers and networking equipment such as routers, switches is a plus.
• Familiar with Structured Cabling system and its related components.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.