Data Centre Facility Engineer

Must have prior experience working in data centre operations in financial institutions.

Job description

1. Monitor and maintain critical data centre infrastructure, including power distribution systems (UPS, generators), HVAC systems, fire suppression systems, and access control systems.

2. Perform preventive maintenance on data centre equipment and systems.

3. Respond to alarms, troubleshoot issues, and ensure prompt resolution.

4. Liaise with the building landlord to coordinate maintenance schedules, address building infrastructure issues, and ensure compliance with safety regulations.

5. Support off-office hours activities, including responding to emergency alarms, performing on-call duties, and coordinating with vendors for emergency repairs.

6. Ensure strict adherence to data centre physical security procedures.

7. Follow documented incident response procedures, track incidents to closure, and communicate with stakeholders.

8. Generate reports to management, including monthly performance reports, incident summaries, root cause analyses, and status reports on ongoing projects.

Qualifications:

1. 3+ years of experience in data centre facility management.

2. Experience working in a 24x7 mission-critical environment.

3. Strong knowledge of electrical and mechanical systems in data centres.

4. Experience with fire suppression systems and access control systems.

5. Proficiency in troubleshooting and problem-solving.

6. Excellent communication and interpersonal skills.

7. Must have prior experience working in data centre operations in financial institutions.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Must have prior experience working in data centre operations in financial institutions.

Job description

1. Monitor and maintain critical data centre infrastructure, including power distribution systems (UPS, generators), HVAC systems, fire suppression systems and structured cabling systems.

2. Managed DC/Building landlord ensuring preventive maintenance on data centre infrastructure and systems are performed promptly.

3. Respond to alarms, troubleshoot issues, and ensure prompt resolution.

4. Liaise with DC/Building landlord to coordinate maintenance schedules, address building infrastructure issues, and ensure compliance with safety regulations.

5. Support off-office hours activities, including responding to emergency alarms, performing on-call duties, and coordinating with vendors for emergency repairs.

6. Ensure strict adherence to data centre physical security procedures.

7. Follow documented incident response procedures, track incidents to closure, and communicate with stakeholders.

8. Generate reports to management, including monthly performance reports, incident summaries, root cause analyses, and status reports on ongoing projects.

Requirements

1. Minimum 5 years of experience in data centre facility management.

2. Experience working in a high-pressured environment with 24x7 on-call responsibilities

3. Strong knowledge of electrical, mechanical and fire suppression systems in data centres.

4. Knowledge of structured cabling system and rack-and-stack will be advantage

5. Strong understanding of incident, problem and change management procedures based on ITIL best practices

6. Proficiency in troubleshooting and problem-solving.

7. Excellent communication and interpersonal skills.

8. Must have prior experience working in data centre operations in financial institutions.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Key Responsibilities:

• SOC Operations:Oversee daily SOC functions, ensuring prompt monitoring, detection, and response to security events.
  Manage incident response, including triage, investigation, and recovery.
  Improve SOC procedures and workflows for efficiency.
  
• Team Leadership:Guide and mentor security analysts, providing training and professional development.
  Manage shift schedules for 24/7 coverage.
  Conduct performance reviews and give feedback.
  
• Incident Management:Handle escalated security incidents, coordinating with internal and external stakeholders.
  Develop and update incident response playbooks and ensure team training.
  Collaborate with IT to resolve incidents.
  
• Threat Intelligence:Oversee threat intelligence collection and analysis to address emerging threats.
  Ensure SOC tools are current and effective.
  Adapt strategies to evolving threat landscapes.
  
• Security Tools Management:Ensure proper functioning of SOC tools and technologies.
  Implement and configure new security technologies.
  Review and improve security tool effectiveness.
  
• Compliance and Reporting:Ensure compliance with regulations and standards.
  Prepare reports on SOC performance and security trends for senior management.
  Maintain documentation related to SOC operations.
  
• Continuous Improvement:Drive SOC enhancements through automation and advanced analytics.
  Stay updated on industry trends and new technologies.
  Align SOC strategies with broader cybersecurity goals.
  
• Any other ad hoc duties as assigned by supervisor.

Qualifications:

• Education: Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field.
  Relevant certifications (e.g., CISSP, CISM) are a plus.
  
• Experience in cybersecurity, with 3 years in a SOC leadership role.
  Experience in incident response and security operations management.
  
• Skills: Knowledge of cybersecurity frameworks and threat landscapes.
  Proficiency with security tools like SIEM and IDS/IPS.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Description

You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required.

In addition, you will handle the feedback from patients and resolving service-related incidents, as well as enquiries such as the rates of consultations and medical package.

You will also liaise with other departments on the Call Centre Services and procedures, assist the Call Centre Supervisor in formulation and implementation of department process and procedures.

Perform other administrative duties which includes prepare and maintain staffs leave records, perform monthly staff performance audits and to update all relevant information and disseminate to staff accordingly.

Requirements

• Diploma in any discipline with at least 2 years of experience, preferably in Healthcare setting will be advantageous.
• Relevant experience in call centre is an added advantage
• Able to converse clearly and well
• Able to work alternate Saturdays

Interested applicants may apply at https://careers.singhealth.com.sg/job-invite/3630/

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including San Jose, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

The mission of the TikTok Eng-AI Innovation Center is to explore cutting-edge AGI technologies, including but not limited to LLM, multi-modal LLM (video/image/audio/text/code), etc., to let machine better understand user creations on Tiktok platform. Regarding to video/image/audio/text, enhanced content understanding can bring better user experience of searching, recommendation, and can more accurately identify and defend internet abuse and fraud on our platform. Regarding to code, our developed LLM aims to automatically re-organize/optimize Tiktok codebase, and make the code/coding become more accessible for Tiktok engineers. The main job directions include:

1. Explore large-scale&multi-modal LLMs and optimize systems to the level of other advanced models, e.g., Gemini;

2. multi-modal pretraining, instruction tuning, preference alignment, and model compression;

3. Implementation of relevant applications, including video understanding, reasoning and code generation, etc.;

4. In-depth research and collaboration with researchers from top-tier universities worldwide;

Qualifications

1. PHD or Master with top AI conference papers in ML/CV/NLP are required;

2. Excellent coding ability, data structures, and fundamental algorithm skills, proficient in C/C++ or Python, winners of competitions such as ACM/ICPC, NOI/IOI, Top Coder, Kaggle, etc. are preferred

3. In-depth research experience in Machine Learning, with a particular emphasis on Large Language Models (LLMs) and Generative AI

4. Excellent ability to analyze and solve problems, and be passionate about solving challenging problems

Preferred Qualifications

1. Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Customer Care Officer

Salary: $ 2200 - $ 2800
Location: Genting Road, Singapore
Working Day & Time: 5 Days work week; 8.45am - 5.30pm
* Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:

Counter (Primary Responsibility)

• Attend to walk-in customers, be it

A) General Enquiries
B ) Repairs (First-Level Check)
C) Products(s) Viewing & Introduction
D) Showroom Sales
E) Shell Escape Redemption

• Receiving inbound and making outbound calls
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Job Requirement:

• Preferably two years of working experience in similar field

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our esteemed client, an established MNC, is searching for a Call Center Officer:

Job Responsibilities

• Monitor the service quality to ensure customer / experience / service quality meet the standard.
• Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
• Review and enhance processes and procedures to ensure efficiency of the operation.
• Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
• Make outgoing calls to customers.
• Resolve complicated / escalated issues.
• Handling time for Customer care Centre
• Ability to work under pressure and manage customers' expectations.

Job Requirements:

• Min 1 year of relevant working experience.
• Teamwork, independent, excellent verbal and written communication skills, problem solving skills, good interpersonal skills.

Additional Information:

• Salary: Up to SGD 2,500 + Bonus
• Working Location: East

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Shift Role

Morning or Afternoon shift

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Overview

Are you ready to lead a world-class immersive demo experience for customers, our sales teams, and executives? Come join our Customer Engagement Team, responsible for managing portfolio of executive-level programs and a network of state-of-art centers designed to deepen customer and partner relationships, accelerate cloud growth, and inspire through the art of the possible.

We’re seeking a talented Envisioning Specialist for our state-of-the art, Experience Center Asia in Singapore. As a great storyteller and passionate technologist, you’ll facilitate immersive technology experiences and deliver compelling demos to enterprise customers and executive audiences in-person and virtually.

Along with your ability to connect with business and technical leaders in storytelling and discussion, you have business acumen and strong knowledge of cloud-based solutions. You are results-driven, a natural collaborator, and enjoy building on ideas as well as sharing your expertise and support. Most importantly, you are passionate about helping our customers and ensuring that their experience will be informative, productive, and inspirational. This role is highly customer-facing and will spend most of the time facilitating the best demos and technology experiences Microsoft has to offer!

Responsibilities

• Inspire and instill confidence in customer audiences by delivering wide range of demos in person at the Experience Center, and through virtual engagements with remote attendees. Demo focus areas may include technology or industry solutions.
• Act as a resource for Envisioning Specialist Community on customer engagement best practices, including impact of technology and industry trends on customer business priorities (AI, IoT, remote and hybrid work, etc.)
• Manage the deployment of new immersive experiences in the Center, and the general operation and performance of demos and experiences, in partnership with the global shared services teams.
• Lead documentation and scripting for assigned demos and experiences; package up materials including scripts, training videos, and other documentation for consumption by other Microsoft customer engagement programs.
• Identify trends, business needs, challenges, and feedback from customer engagements; provide feedback on existing experiences and ongoing ideas for potential new experiences to be developed.
• Support the center’s speaker recruitment and related training activities

Qualifications

• Bachelor's Degree
• 4+ years’ experience in enterprise sales, marketing, and/or business development, including experience engaging directly with customers and account teams.
• 3+ years presenting to large (20+ people) audiences and/or internal / external senior executives OR delivering solution and product demos to customers.
• An experienced and gifted storyteller with exceptional communication skills and executive presence; ability to connect technical concepts with customer value.
• Ability to craft clear and compelling messages for demo scripts; proactively creates messaging for handling customer questions and concerns
• Conversational depth of subject matter expertise in IT, Cloud, and Software business trends
• Ability to multitask and manage multiple concurrent deliverables, and to move fluidly from project work to presenting in front of customers across multiple engagements per day and week.
• Outstanding cross-team collaboration skills, as part of a small team which will need to work closely supporting one another for mutual success.
• Must reside in Singapore and be available to be on-site in the center. Relocation will not be offered.

Preferred Qualifications:

• L150 – L200 depth of subject matter expertise in Azure (Data & AI, Apps & Infra), Modern Workplace and/or Business Applications
• L150 – 200 depth of subject matter expertise in 2 or more priority Industries (Retail, Manufacturing, Healthcare, Financial Services, etc.)
• Ability to deliver demos virtually over Teams and other remote / hybrid solutions to customers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection with HR Manager/HR Professionals
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Nitec/A Level/Diploma
• Only Singaporeans might apply
• Prior working experience as Call Centre Agents handling HR professionals/manager
• Proficient in Microsoft Excel
• Travel in Singapore to do face-to-face survey
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: $12/hour

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Night Shift as required. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Contract period: till end December 2024 (extendable)

Work location: Novena

Working hours: Mon - Fri (830am - 5pm)

Salary: $13.45 per hour

Responsibilities

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements

• At least A level/diploma
• Able to commit immediately
• Good communication skills
• Candidate without tax experience are welcome to join as training will be provided

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts (3 on + 3 off)
• Salary Package: Basic Salary + Shift Allowance ($300) + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

• Assist with various Human Resources functions: recruitment, payroll, performance reviews, training, legal compliance and employee engagement activities.
• Maintain good relationship with stakeholders and clients.
• Monitor overall HR strategies and support human capital development.
• Undertake additional tasks as assigned by the supervisor.

Requirement:

• Possess a minimum 3 years' experience in Human Resource.
• Minimum qualification of a Diploma.
• Proficiency in organization, time management, and scheduling.
• Competence in using Microsoft Office.
• Effective communication abilities.

Please submit your updated resume by using the APPLY NOW BUTTON / Email to [email protected]

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Contract duration: 18 months contract

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder
• Possess 1 - 2 years in a call centre environment, preferably in the financial industry
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Key Responsibilities:

• SOC Operations:Oversee daily SOC functions, ensuring prompt monitoring, detection, and response to security events.
  Manage incident response, including triage, investigation, and recovery.
  Improve SOC procedures and workflows for efficiency.
  
• Team Leadership:Guide and mentor security analysts, providing training and professional development.
  Manage shift schedules for 24/7 coverage.
  Conduct performance reviews and give feedback.
  
• Incident Management:Handle escalated security incidents, coordinating with internal and external stakeholders.
  Develop and update incident response playbooks and ensure team training.
  Collaborate with IT to resolve incidents.
  
• Threat Intelligence:Oversee threat intelligence collection and analysis to address emerging threats.
  Ensure SOC tools are current and effective.
  Adapt strategies to evolving threat landscapes.
  
• Security Tools Management:Ensure proper functioning of SOC tools and technologies.
  Implement and configure new security technologies.
  Review and improve security tool effectiveness.
  
• Compliance and Reporting:Ensure compliance with regulations and standards.
  Prepare reports on SOC performance and security trends for senior management.
  Maintain documentation related to SOC operations.
  
• Continuous Improvement:Drive SOC enhancements through automation and advanced analytics.
  Stay updated on industry trends and new technologies.
  Align SOC strategies with broader cybersecurity goals.
  
• Any other ad hoc duties as assigned by supervisor.

Qualifications:

• Education: Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field.
  Relevant certifications (e.g., CISSP, CISM) are a plus.
  
• Experience in cybersecurity, with 3 years in a SOC leadership role.
  Experience in incident response and security operations management.
  
• Skills: Knowledge of cybersecurity frameworks and threat landscapes.
  Proficiency with security tools like SIEM and IDS/IPS.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Call Centre Quality Manager wanted!

Duration : 1-year contract
Work location : Clarke Quay area (work in office)

Salary : $6,000 – $7,000

Responsibilities

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Prior work experiences should encompass service deliverables and performance attainment indexes.
• Those without the academic requirement but possesses relevant experience will be considered.
• Applicants with call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Articulacy is imperative for day-to-day operations.
• Able to communicate effectively and manage different hierarchies in internal and external environment.
• Persevere in a high pace setting and possesses the ability to innovate and craft contingencies to cope with high volume influx to attain service deliverables.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.
• Only Singaporeans may apply.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection with HR Manager/HR Professionals
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Nitec/A Level/Diploma
• Only Singaporeans might apply
• Prior working experience as Call Centre Agents handling HR professionals/manager
• Proficient in Microsoft Excel
• Travel in Singapore to do face-to-face survey
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Responsibilities:

• Respond to patient / general public phone call queries
• Respond according to SOP
• Liaise with Healthcare Professionals
• Redirect calls to relevant personnels / departments as needed
• Attend to emergency calls effectively and follow SOP as trained
• Any admin duties as assigned

Requirements:

• Min Nitec or Diploma in any field of study
• Keen interest in the healthcare/ medical industry
• Need to have some Call Centre experience , preferably in Healthcare sector

Working Hours:

• 3 Rotating Shift
• Buangkok

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours:

5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Respond to patient / general public phone call queries
• Respond according to SOP
• Liaise with Healthcare Professionals
• Redirect calls to relevant personnels / departments as needed
• Attend to emergency calls effectively and follow SOP as trained
• Any admin duties as assigned

Requirements:

• Min Nitec or Diploma in any field of study
• Keen interest in the healthcare/ medical industry
• Need to have some Call Centre experience , preferably in Healthcare sector

Working Hours:

• 3 Rotating Shift
• Buangkok

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• SOC Operations:Oversee daily SOC functions, ensuring prompt monitoring, detection, and response to security events.
  Manage incident response, including triage, investigation, and recovery.
  Improve SOC procedures and workflows for efficiency.
  
• Team Leadership:Guide and mentor security analysts, providing training and professional development.
  Manage shift schedules for 24/7 coverage.
  Conduct performance reviews and give feedback.
  
• Incident Management:Handle escalated security incidents, coordinating with internal and external stakeholders.
  Develop and update incident response playbooks and ensure team training.
  Collaborate with IT to resolve incidents.
  
• Threat Intelligence:Oversee threat intelligence collection and analysis to address emerging threats.
  Ensure SOC tools are current and effective.
  Adapt strategies to evolving threat landscapes.
  
• Security Tools Management:Ensure proper functioning of SOC tools and technologies.
  Implement and configure new security technologies.
  Review and improve security tool effectiveness.
  
• Compliance and Reporting:Ensure compliance with regulations and standards.
  Prepare reports on SOC performance and security trends for senior management.
  Maintain documentation related to SOC operations.
  
• Continuous Improvement:Drive SOC enhancements through automation and advanced analytics.
  Stay updated on industry trends and new technologies.
  Align SOC strategies with broader cybersecurity goals.
  
• Any other ad hoc duties as assigned by supervisor.

Qualifications:

• Education: Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field.
  Relevant certifications (e.g., CISSP, CISM) are a plus.
  
• Experience in cybersecurity, with 3 years in a SOC leadership role.
  Experience in incident response and security operations management.
  
• Skills: Knowledge of cybersecurity frameworks and threat landscapes.
  Proficiency with security tools like SIEM and IDS/IPS.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

• Attend to walk in customer to service center.
• Provide IT hardware service and support (e.g: PC. laptops, etc)
• Timely update of the service status to customer.
• Ensure proper parts handling and movement.
• Troubleshooting of hardware and software issues.
• Install Operations system, firmware and bios.
• Handling, resolving and keeping track of assigned through ticketing system.
• Work closely with other team members to ensure jobs are completed and close timely.
• Attend new product training.

Job Requirements

• Min NITEC in Electronics, IT, Computer or related field.
• Basic computer hardware knowledge
• Flexible and adaptable to change.
• Good customer service mindset.
• Good communication skills
• Monday - Friday (9am to 6pm) / Alternate Saturday (9am to 1pm)
• Work location at CT Hub (Kallang)
• Salary $2300 to $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection with HR Manager/HR Professionals
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Nitec/A Level/Diploma
• Only Singaporeans might apply
• Prior working experience as Call Centre Agents handling HR professionals/manager
• Proficient in Microsoft Excel
• Travel in Singapore to do face-to-face survey
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang