Overall Responsibilities:

As the senior security and client engagement officer, you will play a crucial role in execution of security plans and exercises within the premises. you will spearhead the implementation and enforcement of rigorous security protocols, ensuring the safety and well-being of our premises and occupants. Your pivotal role involves meticulous management of access control systems, diligent surveillance, and proactive incident handling.

Duties and Responsibilities:

• Ensure strict adherence to security plans, protocols, and SOPs.
• Conduct rigorous access control measures.
• Manage pass exchanges and oversee access card management.
• Implement comprehensive security surveillance within the work compound.
• Conduct vigilant patrols and monitor CCTV systems.
• Verify the authorization of all personnel present on the premises.
• Effectively manage incidents and promptly report them in the designated Group Chat.
• Assist in maintaining the overall cleanliness of the compound and coordinate janitorial support as needed.
• Report any malfunction or breakdown of facilities or machinery items (e.g., turnstiles, ceiling lights) to the SCC.
• Collaborate in Fire Safety Management during both drills and actual fire incidents.
• Undertake additional duties as assigned.
• Extend a professional welcome to and greet arriving tenants/guests.
• Assist with both phone and walk-in inquiries in a courteous manner.
• Deliver high-quality service to tenants/guests by responding promptly, efficiently, and courteously to their requests.
• Handle complaints and suggestions from tenants/guests with professionalism and courtesy.
• Acquire and maintain a comprehensive working knowledge to provide tenants/guests with information regarding directions, available services, and facilities when required.

Requirements:

• Able to commit to Shift Work
• Proven experience in security supervision.
• Knowledge of security protocols and emergency response procedures.
• Strong communication and interpersonal skills.
• Ability to handle incidents professionally and efficiently.
• Attention to detail in access control and surveillance.
• Customer service orientation.
• Problem-solving skills and ability to handle complaints.
• Flexibility to perform various duties as assigned.

Employee Benefits:

• Uniforms provided
• Leave entitlement as per MOM regulations
• Performance-based bonuses
• Health and medical insurance coverage

As a Business Continuity Management (BCM) Consultant, you will be involved in developing, implementing, and maintaining Business Continuity (BC) and Disaster Recovery (DR) programs for the Data Centre. This role requires a proactive professional capable of analyzing risks, creating response strategies, and collaborating with cross-functional teams to ensure organizational resilience in the face of potential disruptions.

What will you do?

• Implement and manage Business Continuity and Disaster Recovery frameworks and infrastructure services complying to BCM standards and best practices.
• Lead the support team members that are key to the successful delivery of the services.
• Manage change to service projects’ scope and schedule to maintain customer satisfaction.
• Understand clients’ business environment and challenges. Applies knowledge to address clients’ issues.
• Apply information gathering methods, tools and techniques, which are appropriate to the information required and sources available e.g. focus groups, structured interviews, design of questionnaires/surveys, observation, statistical analysis, etc.
• Observe and analyse information to identify trends and issues, identifies root causes to problems, employs structured approaches to generate ideas, evaluates and selects actions. Recommends courses of action that are supported by sound rationale, objective facts and research.
• Craft clear, well organised reports/messages/papers and bringing out the value to the customer.
• Manage customer relationship during the projects deliveries through strong governance and communications skills.
• Provide pre-sales support for Request For Proposals by sizing delivery cost, writing of proposals, customized response for bid questions and presentation on Service Projects Implementation to potential customers.
• Ensure that customer projects are completed to a high quality and to the customer’s satisfaction.
• Manage and maintains Recovery Centre’s certifications and audits requirements.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Responsible for the overall execution of events, including planning, coordination, and execution.
• Work closely with vendors, suppliers to ensure all their needs are met, managing the day-of event operations.
• Ensure that all events meet the client's expectations and budget.
• Maintain accurate records of all event activities and expenses.
• Stay up-to-date on industry trends and best practices.
• Manage any issue that may arise during the event, including resolving conflicts amongst individuals and managing crisis situations.
• Other duties as assigned by your Reporting Officer from time to time.

• At least two years of working experience in a similar position, preferably in an event management or hospitality industry. Fresh graduates are welcome.
• Good interpersonal skills with ability to communicate and collaborate with internal and external stakeholders.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Open to work on weekdays/weekends/public holidays (depending event requirements) when required.
• Work location: Expo

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Cash Securities Settlement Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 3-5 years of relevant experience
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work in a fast-paced environment
• Demonstrated knowledge of macros
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

A Membership Officer is responsible for managing and growing the membership base of an organization. This role involves a mix of administrative, marketing, and customer service tasks aimed at engaging new members, retaining existing ones, and ensuring a positive membership experience.

Key Responsibilities:

1. Develop and implement strategies to attract new members.
   Promote membership benefits and services to potential members.
   Coordinate membership campaigns and promotions.
   Maintain communication with existing members to encourage renewal and continued engagement.
   Handle inquiries from prospective members, providing information on membership benefits and procedures.
   
2. Plan and organize member events.
   Distribute regular newsletters, updates, and member communication.
   Respond to member queries or complaints, ensuring high levels of satisfaction.
   Provide personalized assistance to members to ensure their needs are met.
   
3. Maintain accurate and up-to-date records of members, including contact details and membership status.
   Manage membership database systems and tools.
   Process new member applications, renewals, and cancellations.
   Handle membership fees, payments, and invoices.
   
4. Work closely with marketing, communications, and event teams to ensure the success of membership initiatives.
   
5. Coordinate member benefits and services, such as discounts, special events, or access to exclusive resources.
   Ensure members are informed about the latest programs, services, and events available.
   

Skills and Qualifications:

• A Certificate or Diplomas in business administration, communications, or a related field is preferred.
• Experience in customer service, administration, or marketing, preferably in a membership-driven environment.
• Strong interpersonal and communication skills.
  Excellent organizational and time management abilities.
  Proficiency in database management and Microsoft Office Suite.
  Familiarity with CRM (Customer Relationship Management) software.
  Ability to multitask and work under pressure.
  Problem-solving skills with a customer-focused approach.
  

Only candidates who are shortlisted will be contacted.

Core Responsibilities

• Liaise with Sales Department and other stakeholders to provide services to tenants
• Schedule appointments for clients
• Perform tenant check-in and check-out
• Perform payment collection procedures
• Manage tenants’ feedback and enquiries
• Perform service recovery
• Promote use of automated or self-help services
• Identify situations where tenant require additional attention
• Prepare meeting rooms
• Monitor inventories of stationaries
• Reconcile daily monetary transactions
• Participate in the execution of designated emergency response tasks

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift between Monday - Friday

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Interact and attend to guest’s enquires
• Handle cashiering duties
• Maintain the filing system and required reports
• Handle guest reservation using Opera system
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift, PH and weekends

• Recruit volunteers through various channels, including participation in community events, social media campaigns and online platforms to attract new volunteers.
• Develop and implement strategies to enhance volunteer recruitment and retention efforts.
• Conduct comprehensive orientation and training for volunteers to enable them to perform their duties effectively.
• Work closely with Senior Care Centres and Active Ageing team for volunteer deployment based on program needs, as well as volunteers’ preferences and availability.
• Monitor volunteer performance and gather feedback from volunteers, staff and stakeholders to improve volunteer engagement and volunteer management practices and processes.
• Build and maintain strong, positive relationships with volunteers, staff and stakeholders.
• Maintain administrative tasks related to volunteer management, such as maintaining of accurate volunteer records, managing databases and handling relevant correspondence.
• Plan and execute volunteer appreciation events and initiatives, including acknowledgements on social media.
• Coordinate and manage special assignments or projects involving volunteers, such as facilitating research studies, school projects or interviews with volunteers.
• Stay updated on emerging trends and best practices in volunteer management to enhance efficiency and volunteer satisfaction.
• Be available to work on ad hoc weekends to support community events and ensure smooth operation of programs.
• Attend to any other responsibilities and duties assigned by the reporting officer.

Job Holder Requirements and Qualifications:

• Degree or Diploma in any discipline. Certifications in management, social services or related field would be advantageous.
• Preferably with at least 1 year of working experience in volunteer management or a related field
• Strong communication and interpersonal skills

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China and Malaysia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Ensure in-house technicians and any contractors have met the workplace, safety & health and fire safety regulations upon carrying out any rectification or replacement work.
• Take charge of incidents during incipient stages before the arrival of appointed person.
• Familiarise with all emergency response, incident & crisis management and business continuity plans and procedures.
• Assist the Fire Safety Manager (FSM) and Site Incident Controller (SIC) in conducting fire drills, evacuation exercise, disaster exercise, table-top exercise and manage real incidents.
• To conduct preliminary investigation on all reported incidents and submit the incident report by end of the day.
• In charge of FCC and supervise the daily operations.
• Manage all ACMV, Lighting, Fire Alarm System, EM Doors, Paging, Lift Monitor System, Carpark System, CCTV in the FCC.
• To delegate respective competent Technicians to carry out daily checks and repair works at every shift.
• To check, prepare and update accurate event technical requirements ACMV and Lighting during work shift and for the following day if required.
• Manage and operate building systems to achieve energy efficiency and water saving and 3 also to reduce & recycling of waste.
• To ensure that the CERT response appropriately and promptly to incidents and emergencies.
• Open to work on weekdays/weekends/public holidays (depending event requirements) when required.
• Any other duties as requested by Reporting Officer.

• Minimum NITEC in M&E Engineering and/or Building Services related fields.
• Minimum 2 years relevant working experience.
• Able to communicate and with interpersonal skills. Pro-active and able to work independently and as a team.
• Strong hands-on technical skills.
• Proactive attitude.
• Location: Expo

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Markets Operations – Fixed Income and Money Market Operations - Hybrid (Internal Job Title: Securities & Derivatives Analyst 1 – C09) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Perform trade verifications to ensure accuracy of booking requests
• Complete settlement tasks and daily rate revaluations accurately and on time
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution
• Generate and match trade confirmations according to the International Swaps and Derivatives Association (ISDA) templates
• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies
• Prepare and submit periodic internal and external regulatory reports

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Relevant experience preferred
• Demonstrated knowledge of macros
• Consistently demonstrates clear and concise written and verbal communication skills

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

As part of Raffles Hotel Singapore’s Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured 18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations’ and trainee’s expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Is always well presented and adheres to hotel’s grooming standard.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Undertakes F&B special projects as directed by F&B leaders and/or mentor.  

Provide a leading and consistent guest experience

• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership

• Is a role model for the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, learning and development of the team

• Completes all components of the Raffles Leadership Development programme.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Assists in recording and submitting monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts
• Performs any other duties and responsibilities that may be assigned.

Get to Know the Team

The People Programme Management team enables future-ready People function at Grab by planning out strategic directions, priorities and allocation of resources. The team is looking for an intern that can help build our people strategy and the associated strategic people programs and projects.

Get to Know the Role

Your role as a People Programme Management Intern will influence the goals of the People team. The team strives to revolutionise People Operations the same way that Grab has revolutionised transportation and food delivery.

The Critical Tasks You Will Perform

• You will build important assets, implement project plans and change management deliverables.
• You will facilitate sessions to identify problem statements and attain agreement across teams.
• You will brainstorm people practices and research leading industry practices.

Job Description:

• Experience in handling full set of accounts.
• Ensure month-end and yearly closing deadline are met and compliance to local rule and regulation.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for the full spectrum of Accounts payables and Accounts receivable.
• Prepare Quarterly GST Submissions on time.
• Liaise with Commercial Department on projects invoicing & Work in progress.
• Assist in yearly audit, handle audit queries.
• Assist to verify staff claims for reimbursement.
• Prepare and analyse project budget and forecast reports.
• Liaise with external auditors and provide the required support to the auditors.
• Perform any other duties as assigned.

Job Requirement:

• Hold a Bachelor degree in accountancy/ finance or equivalent.
• IT savvy and proficient in Microsoft Office.
• Good communication and interpersonal skills.
• Able work at container site office
• 5.5 day work.

You will be part of the University's Office of Admissions, to provide support during student's admission exercises:

Responsibilities:

• Respond to emails, phone calls, and in-person inquiries related to Admissions
• Manage scheduled phone calls through Novocall System
• Coordinate and schedule appointments with inquirer
• Attend to walk-in enquiries, and re-direct to other Admissions Officers if needed
• Maintain high standards of customer service and adhere to communication procedures and standard operating guidelines
• Assist in updating frequently asked questions (FAQ) for email enquiries
• Provide logistics support for campus visits and admissions events
• Carry out other duties as assigned

Requirements:

• Possess at least Diploma certificate
• 2 - 3 years of customer service experience and/or education industry
• Good communication and interpersonal skills
• Meticulous and organized
• Confident and able to work independently
• 5 days’ work per week

3rd Party Logistics MNC

• Straits Times' Singapore Best Employers 2024
• Basic $2400 - $3000
• AWS + Variable Bonus
• 5 days (8am-5.45pm)
• Locations: Changi South
• Walking distance from Expo Mrt
• Co. Transport: AMK, Sengkang, Punggol, Bedok, Tampines

Job Responsibilities:

• Follow all operating procedures and ensure compliance.
• Coordinate with customers and transporters on daily issues and shipment planning.
• Manage shipment documentation and timely processing of incoming/outgoing goods.
• Perform cycle counts and submit accurate reports.
• Implement process improvements and report non-conformances to the Executive.

Requirements:

• Min. 1 year of relevant experience.
• Proficient in MS Office (Excel, PowerPoint, Outlook, VBA)

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee Ding Cong

Job Summary

• Refer and familiarise with the following for daily operations:

1. Handling Customer Complaints at Call Centre
2. Pausing in Queuemetrics
3. Queuemetrics Logging Off
4. Queuemetrics Login
5. Web Portal Appointment Bookings
6. Appointment Booking for Australian Visa Application

• Provide prompt, accurate and updated information for all queries via incoming calls/emails.
• Committed, timely efforts to attain the targeted result by making outbound calls.
• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

Job Description

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc in order to address customers’ queries
• Assess customer’s interest, propose solutions/alternatives and solicit relevant feedback
• Familiarise oneself with and exemplify the organisation’s mission, vision and core values
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.
• Multi lingual officers should support the callers with the possible language other than English. Mandarin, Malay, and Tamil speaking assistance to be provided without any hesitation.

Job Requirements

• At least 2 years of relevant experience
• Computer literate, preferably in MS Office, Excel, Word etc.
• Good interpersonal and conversational skills
• A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation
• Able to work independently as well as in groups/teams with minimal supervision
• Conversant in at least two language
• A good and healthy sense of humour, although not mandatory

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Job Description:

The successful candidate will be part of AST's Customer Services Division. This customer-facing role encompasses a wide variety of day-to-day tasks aimed at providing an exceptional customer experience to the pilots performing their flight simulator training. Ensure that all customer concerns and requests are attended with high level of professionalism and on timely manner. He/ She need to keep a high level of harmonious relationship with the customer.

Responsibilities

1. Attend to walk-in customers and perform frontline services to any customers / visitors entering the premises. These include:

• Greet visitors and determine the nature of their visit, alert appropriate party of visitor's arrival, direct visitors to proper waiting area.
• Respond to general enquiries and feedback.
• Establish and maintain customer rapport.
• Make outbound calls to customers and/or responding to customer emails.

2. Provide support on training related enquiries includes:

• Work with all stakeholders to ensure proper alignment of the Simulator Flight Scheduling and Maintenance Planning activities.
• Perform Simulator Flight Scheduling and Maintenance Planning activities as an alternate to PIC
• Effectively facilitate pilots’ requests by liaising promptly with other departments.
• Perform data input and analysis.
• Plan and track monthly programs for completion.

3. Assist with tenant-related enquiries including but not limited to booking of meeting/ conference rooms/ guest rooms.

4. Assist with the planning, co-ordination and execution of internal and company events.

5. Setting & tidying up of the guest rooms for accommodation.

6. Monitor Pantry and Stationery supplies and coordinate purchases when needed. Replenish F&B supplies in Pilot Lounge, Boardroom and guest rooms.

7. Other potential engagements in other work areas within the Company.

Requirements

• Possesses at least a Diploma with at least 2 years of relevant experience in customer and/or administrative service.
• Prior working experience in aviation industry/ hospitality / customer service experience is highly advantageous.
• High-quality written and verbal communication skills.
• Competent in administrative procedures.
• Team player and able to work in a fast-paced environment with minimal supervision.
• Must be able to communicate in Mandarin to be able to liaise with Mandarin speaking associates on handling daily operations and headquarter in China.
• Proficient computer skills.
• Only Singaporeans/ SPR may apply.
• Flight attendants and entry level applicants are welcome to apply.

Shipping / Documentation Officer

What the Role Involves:

1. Prepares full set of shipping documentation such as packing lists, invoices and certificate of origin.
2. To coordinate with warehouse teams for shipment preparation
3. Monitor import shipping matters.
4. Monitor shipments' departure & arrival.
5. Update of KPI on individual shipments and shipment process
6. Declare and apply custom permit related documents.
7. Communicate and maintain good rapport with the internal and external customers

Required Skills, Experience & Qualifications:

• 1 Year of working experience in the similar position or Logistics / Supply Chain industry
• Experience in TradeNet and custom permits will be an advantage
• Self-discipline, initiative, responsible and interpersonal and communication skills.
• Flexible / Adaptive to changes
• Well-organized on planning work tasks and meticulous to details
• Competent in Microsoft Outlook, Excel and Word
• No experience will be considered

Working Location

2 CHANGI SOUTH AVE 2 (Nearest MRT: EXPO)

Work Days/Hours:

Monday – Friday (8:30am to 6:00pm)

3rd Party Logistics MNC

• Straits Times' Singapore Best Employers 2024
• Basic $2400 - $3000
• AWS + Variable Bonus
• 5 days (8am-5.45pm)
• Locations: Changi South
• Walking distance from Expo Mrt
• Co. Transport: AMK, Sengkang, Punggol, Bedok, Tampines

Job Responsibilities:

• Follow all operating procedures and ensure compliance.
• Coordinate with customers and transporters on daily issues and shipment planning.
• Manage shipment documentation and timely processing of incoming/outgoing goods.
• Perform cycle counts and submit accurate reports.
• Implement process improvements and report non-conformances to the Executive.

Requirements:

• Min. 1 year of relevant experience.
• Proficient in MS Office (Excel, PowerPoint, Outlook, VBA)

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee Ding Cong

Job Description:

• Handle all customer service-related matters at the counter
• Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
• Promote loyalty program and related activities
• Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
• Support Marcom in promotional activities, events and loyalty program as required
• Administrative duties and any other ad-hoc duties as assigned
• Handle customer's enquiries & complaints

Requirement:

• Min GCE N Level qualification
• Min 1 year of working experience in relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS will be an added advantage
• Fluent in English
• Customer-oriented with good communication and interpersonal skills
• Able to work rotating shift, weekends & Public Holidays

Job Type: Part-time/ Temp 1 month

Pay: $11 per hour

Expected start date: 15 Dec 2024 to 15 Jan 2025 (Can be extended)

6 days a week

Schedule:

• Morning Shifts 10am to 6pm
• Mid Shifts 12pm to 8pm
• Afternoon Shifts 2pm to 10pm
• Weekend availability
• Public Holidays

Full time position is available too!

Local focused

• Develop, implement, and maintain comprehensive compliance program in line with regional and international regulations such as MAS regulation, anti-money laundering (AML), counter-terrorism financing (CTF), data protection, Sanctions and industry-specific regulations.

• Monitor and interpret regulatory changes and ensure the organization’s policies and procedures are updated accordingly.

• Conduct regular risk assessments to identify potential compliance risks and develop strategies to mitigate them and ensure compliance with applicable laws, regulations, and policies.

• Act as a point of contact for regulatory authorities and external auditors.

• Liaise and maintain relationships with regulatory bodies and manage any regulatory inquiries and reporting obligations for the organization in the region.

• Monitor and report on compliance risks and issues to regulatory authorities, senior management and the board of directors.

Local & Group

• Coordinate with group compliance teams to align compliance objectives, processes, and goals, ensuring consistent practices across the organization.

• Maintain accurate and up-to-date records of compliance activities, audits, and investigations.

• Provide training and guidance to staff on compliance-related matters, promoting a culture of integrity, compliance, and transparency throughout the organization.

About the role

Reporting to the Regional Credit Manager, this intern will be part of a larger team within the Asia Pacific Finance department, working closely with internal and external stakeholders to minimise company financial risk and assist in enforcing existing policies and procedures. This 6-month full-time internship commences December 2024/January 2025.

What you will be doing

• Ensure monthly Credit Management Reporting is submitted to Regional Management/HQ on timely basis
• Assist the Regional Credit Management team to request and pursue payment on delinquent/Close monitoring accounts via communication with account holder
• Review and update account status according to established guidelines
• Maintains log of payment promises and pertinent account details; schedules follow-up communication with account holder
• Responsible for handling the collection activity for delinquent accounts and enforcing collection policies & procedures
• Follow up with internal customers & external customers to ensure overdue amounts are paid promptly
• Investigate and resolve discrepancies relating to non-payment of invoices
• Prepare and send monthly statements of account & reminder letter to customers/internal customers
• Report and alert any exceptional and problematic customers and apply appropriate actions to minimize bad debt
• Liaise closely with Internal External customers, proactively build and foster strong relationships
• Other duties as assigned

The successful candidate

• At least a diploma or above (finance/accounting/business studies preferred)
• Knowledge in accounting would be advantageous
• Strong skills in excel / BI tools (e.g. Tableau)
• Self-Motivated, analytical mindset
• A team player with excellent interpersonal and communication skills
• Ability to work well in a dynamic and fast-paced environment
• Independent and fast learner with minimum supervision
• Meticulous, organized, able to meet deadlines and work under pressure
• Possess good attitude and willingness to learn

Job Description:

• Experience in handling full set of accounts.
• Ensure month-end and yearly closing deadline are met and compliance to local rule and regulation.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for the full spectrum of Accounts payables and Accounts receivable.
• Prepare Quarterly GST Submissions on time.
• Liaise with Commercial Department on projects invoicing & Work in progress.
• Assist in yearly audit, handle audit queries.
• Assist to verify staff claims for reimbursement.
• Prepare and analyse project budget and forecast reports.
• Liaise with external auditors and provide the required support to the auditors.
• Perform any other duties as assigned.

Job Requirement:

• Hold a Bachelor degree in accountancy/ finance or equivalent.
• IT savvy and proficient in Microsoft Office.
• Good communication and interpersonal skills.
• 5.5 day work.