What you'll do:

As a Transaction Operations Analyst, you will play a pivotal role in managing the digital custody operations services. Your day-to-day responsibilities will include overseeing resources, ensuring accurate transaction processing, and resolving any issues that arise. You will also be responsible for monitoring and processing staking requests across various protocols. Client interaction is a key aspect of this role; your excellent interpersonal skills will enable you to provide first-class service delivery and anticipate future client needs. Compliance with local regulatory obligations is crucial in this role.

• Manage the digital custody operations services, including resource management and oversight
• Ensure timely and accurate submission/authorisation of transactions
• Monitor and process staking requests across multiple protocols
• Review and resolve exceptions in transaction processes
• Interact with clients to ensure top-notch service delivery and anticipate future needs
• Comply with local regulatory obligations, including Travel Rule
• Contribute to new product solutions/services delivery

What you bring:

The ideal candidate for the Transaction Operations Analyst role brings a keen interest in Fintech/Digital Assets backed by at least two years of industry experience. A deep understanding of digital assets is essential for success in this role. You should hold a degree in a statistical or analytical field such as sciences, engineering, business or economics. Experience in project management, business transformation or consulting would be advantageous. Previous team management experience is desirable but not mandatory. Your ability to communicate concisely and persuasively will be key in engaging clients, external stakeholders and suppliers.

• Interest in Fintech/Digital Assets with minimum two years industry experience
• Deep understanding of digital assets
• Graduate in a statistical or analytical degree (sciences, engineering, business, economics or similar)
• Background in project management, business transformation or consulting
• Previous team management experience
• Ability to communicate concisely and persuasively
• Experience in engaging clients, external stakeholders and suppliers

What sets this company apart:

Our client is at the forefront of the digital asset custody solution industry. They were established as a joint venture between three major institutions to fill a gap in the marketplace and provide regulated entities with a secure and compliant custody service for investment in digital assets. The company draws together substantial expertise from banking, asset administration, fund management, trading, and digital asset security to establish a secure and scalable digital asset investment business. They are committed to driving the institutional adoption of digital assets and are actively seeking to onboard best-in-class talent globally.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you'll do:

As a Digital Assets Custody Analyst, you will play a pivotal role in managing the digital custody operations services. Your day-to-day responsibilities will include overseeing resources, ensuring accurate transaction processing, and resolving any issues that arise. You will also be responsible for monitoring and processing staking requests across various protocols. Client interaction is a key aspect of this role; your excellent interpersonal skills will enable you to provide first-class service delivery and anticipate future client needs. Compliance with local regulatory obligations is crucial in this role.

• Manage the digital custody operations services, including resource management and oversight
• Ensure timely and accurate submission/authorisation of transactions
• Monitor and process staking requests across multiple protocols
• Review and resolve exceptions in transaction processes
• Interact with clients to ensure top-notch service delivery and anticipate future needs
• Comply with local regulatory obligations, including Travel Rule
• Contribute to new product solutions/services delivery

What you bring:

The ideal candidate for the Digital Assets Custody Analyst role brings a keen interest in Fintech/Digital Assets backed by at least two years of industry experience. A deep understanding of digital assets is essential for success in this role. You should hold a degree in a statistical or analytical field such as sciences, engineering, business or economics. Experience in project management, business transformation or consulting would be advantageous. Previous team management experience is desirable but not mandatory. Your ability to communicate concisely and persuasively will be key in engaging clients, external stakeholders and suppliers.

• Interest in Fintech/Digital Assets with minimum two years industry experience
• Deep understanding of digital assets
• Graduate in a statistical or analytical degree (sciences, engineering, business, economics or similar)
• Background in project management, business transformation or consulting
• Previous team management experience
• Ability to communicate concisely and persuasively
• Experience in engaging clients, external stakeholders and suppliers

What sets this company apart:

Our client is at the forefront of the digital asset custody solution industry. They were established as a joint venture between three major institutions to fill a gap in the marketplace and provide regulated entities with a secure and compliant custody service for investment in digital assets. The company draws together substantial expertise from banking, asset administration, fund management, trading, and digital asset security to establish a secure and scalable digital asset investment business. They are committed to driving the institutional adoption of digital assets and are actively seeking to onboard best-in-class talent globally.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Credit Portfolio Management (CPM) works with the Global Banking and Advisory (GLBA) platform to structure private debt to service the needs of our clients through risk monitoring and backend execution in line with the overarching ‘Originate to Distribute’ strategy. CPM provides coverage over various sectors including energy, metals and mining and infrastructure.

The Credit Analyst reports functionally to the Credit Manager of Regional Real Asset Infrastructure APAC and locally to the Co-Head of Real Asset Infrastructure APAC, based in Singapore, with the following responsibilities:

Review loan documentation and related legal contracts.
Ongoing risk management of transactions within portfolio.
Analyze financial statements and other project reporting.
Report on the construction progress or operating performance of the assets financed.
Handling amendments/waivers/consent requests on portfolio transactions.
Performing detailed annual/semi-annual/quarterly credit reviews
Updating internal project ratings using internal rating model.
Run sensitivity analysis on financial forecasts and models.
Identify industry trends.
Assess country, market and environmental risk
Various ad hoc tasks & reports, papers, as requested.
Working closely with ORI, DCS, Sector Heads, Portfolio Managers and Clients to facilitate client business development.
Liaise with other departments within the bank (back office, RISQ, DFIN etc.) as well as external contacts (borrowers, facility agents, advisers i.e. legal, technical, valuers and insurance.)
Full compliance with RISQ and CPLE guidelines in the conduct of business.
Coordination with Senior Credit Analysts in AMER and EMEA regions to implement best practice and homogeneous processes and reports across regions.
Provide training / knowledge sharing to Credit Analyst’s to ensure high standard credit recommendations/decisions and upskilling of team.

Profile required:
7+ years’ experience in structured finance.
Strong risk analysis and understanding of all structuring issues relevant for structured finance during loan’s life including risk monitoring, provisioning and work out.
Strong experience in financial analysis, modelling and review of legal documents.
Strong understanding of trends in the sectors covered within APAC
Deep knowledge of the internal procedures and regulatory compliance coupled with a good understanding of conduct & culture values

· Contribute to projects / initiatives, starting from Requirements Gathering, Functional Specs review to User Acceptance Testing and Live Verification.

· Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling. Subject matter expertise in consumer/retail credit domain will be an instant hit.

· Review requirements to ensure alignment to design principles and data architecture

· Evaluate existing BAU process and identify areas that need improvement and propose options as solutions

· Attend to user stories/requirements from stakeholders e.g. credit risk analysts with regards to data and dashboarding needs and work with (Tech) data factory and/or READ teams

· Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines

· Review solution proposal from (Tech) and provide effective challenge and counter proposal

· Familiarity with consumer credit loan systems and customer systems for secured lending products (ie. LEAPS ORIGINS (front-end booking system) and Finacle (account maintenance system)

· Familiarity with consumer credit loan systems and customer systems for cards and unsecured loan products (ie. VisionPlus)

· Should have experience with collection management system such as Debt Manager and Aspect/Cisco auto dialler

· Good knowledge of Collibra as part of data discovery and lineage between data tables in ADA/DL (data warehouses).

· Participate in various workshops from BU initiatives

What you'll do:

As a Trade Settlements Analyst, your role will be pivotal in ensuring the smooth operation of our client's financial transactions within the Japanese market. You will handle a variety of responsibilities from managing settlement instructions to liaising with various departments to resolve queries. Your ability to communicate effectively in both English and Japanese will be crucial in corresponding with custodians throughout the settlement process.

• Perform JGB and Corporate bond settlement control
• Handle settlement instructions data feed, check and investigate exceptions
• Manage Standing Settlements Instructions (SSI) set up and correction requests
• Facilitate funding for account to facilitate the settlements on value date
• Generate settled/failed/commitment reports
• Conduct cash and positions reconciliation on VD+1
• Liaise with various departments/branch offices to inquire settlement queries
• Correspond with custodian on various issues throughout the settlement process (requires Japanese speaking skill)

What you bring:

The ideal candidate for this Trade Settlements Analyst role brings a wealth of experience from the investment banking sector, particularly in settlements and trade support functions. Your analytical nature combined with your creative thinking will enable you to excel in this role.

• Experience in investment banking, preferably both in settlements and trade support functions
• Analytical nature, creativity, initiative, and mature approach to business
• Outstanding communication skills for internal and external liaison
• Proficiency in Microsoft Excel/Macro applications
• Business level spoken and written English language skills
• Japanese language skill required for Settlements function

What sets this company apart:

Our client is a globally recognised financial institution that values diversity and inclusivity. They are committed to providing a supportive work environment where employees can grow and thrive.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

· Possess a degree in Computer Science/Information Technology or related fields.

· Proficient in scripting and automation (e.g. Python, Shell Scripting).

· Strong knowledge in SQLfor database management and querying.

· Familiarity with Cloud platforms (e.g. AWS, Azure, GCP) and containerization technologies (e.g. Docker, Kubernetes).

· Understanding of monitoring and logging tools (e.g. Prometheus/Grafana, ELK Stack, DataDog).

· Experience in IT infrastructure and workflow automation.

· Good troubleshooting skill.

· Good written, communication and stakeholder management skills.

· Keen and open to learn new technologies.

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

ABOUT ENGINEERING

Our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

ROLES

Software Engineering

Transform our business and work across all areas of the firm to design and implement high-quality, scalable and smart solutions. Leveraging both internal and open source services, we design and develop applications capable of building, maintaining, and processing large & complex data sets. Ensuring we have the most up-to-date and actionable information, we constantly strive to boost performance and exceed industry standards in order to meet our clients’ evolving needs. We look for ways to improve our operations and enhance our client offerings through internal and external platforms as we build and expand the capacity for data mining, anomaly detection, and business intelligence.

System Engineering

Systems engineers work in the wide core of systems necessary to support and maintain business operations throughout the firm. As a systems engineer, you have the immediate opportunity to design, develop, implement and own a variety of systems which ensure uninterrupted operation of all our lines of business.

In this role you will explore public and private cloud, networks, storage, compute, big data, application messaging and more. Our engineers work on a variety of challenging problems from building our data infrastructure, to implementing public and private cloud-based solutions, to providing seamless, on-demand scaling of our applications.

Join our systems engineers and write enterprise level code in a variety of programming languages with high-scalability, testing and robustness.

BASIC QUALIFICATIONS

· Graduating from August 2024 to July 2025* with a Bachelor or Master Degree

· Preferred degree in Computer Science, Technology, Math, Statistics and/or Engineering

· No full time work experience (excluding internship experience)

· Interest and passionate in working in financial industry and technology

· Ability to work in a dynamic global environment with a focus on teamwork

· Impeccable attention to detail and excellent problem solving and analytical skills

· Ability to grasp complex issues, interpret information and communicate commercial and operational issues

· Display creativity and entrepreneurial spirit

· Flexibility to adapt to a dynamic and changing organization

· A proactive approach and a high level of enthusiasm

· Proficient with suite of Microsoft Office software and other computer skills

· Preferred technical skills in JavaTM technology, C, C++, UNIX®, Microsoft® technology, Perl, XML, HTML, Visual Basic, VBScript and N-tier architecture, among others.

*This is a future opportunity in our 2025 campus analyst program

We ask all interested candidates to also submit an application through our global recruiting portal which can be found at goldmansachs.com/careers.

Goldman Sachs is an equal opportunity employer. © The Goldman Sachs Group, Inc., 2024. All rights reserved.

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

ABOUT ENGINEERING

Our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

ROLES

Software Engineering

Transform our business and work across all areas of the firm to design and implement high-quality, scalable and smart solutions. Leveraging both internal and open source services, we design and develop applications capable of building, maintaining, and processing large & complex data sets. Ensuring we have the most up-to-date and actionable information, we constantly strive to boost performance and exceed industry standards in order to meet our clients’ evolving needs. We look for ways to improve our operations and enhance our client offerings through internal and external platforms as we build and expand the capacity for data mining, anomaly detection, and business intelligence.

System Engineering

Systems engineers work in the wide core of systems necessary to support and maintain business operations throughout the firm. As a systems engineer, you have the immediate opportunity to design, develop, implement and own a variety of systems which ensure uninterrupted operation of all our lines of business.

In this role you will explore public and private cloud, networks, storage, compute, big data, application messaging and more. Our engineers work on a variety of challenging problems from building our data infrastructure, to implementing public and private cloud-based solutions, to providing seamless, on-demand scaling of our applications.

Join our systems engineers and write enterprise level code in a variety of programming languages with high-scalability, testing and robustness.

BASIC QUALIFICATIONS

· Graduating from August 2024 to July 2025* with a Bachelor or Master Degree

· Preferred degree in Computer Science, Technology, Math, Statistics and/or Engineering

· No full time work experience (excluding internship experience)

· Interest and passionate in working in financial industry and technology

· Ability to work in a dynamic global environment with a focus on teamwork

· Impeccable attention to detail and excellent problem solving and analytical skills

· Ability to grasp complex issues, interpret information and communicate commercial and operational issues

· Display creativity and entrepreneurial spirit

· Flexibility to adapt to a dynamic and changing organization

· A proactive approach and a high level of enthusiasm

· Proficient with suite of Microsoft Office software and other computer skills

· Preferred technical skills in JavaTM technology, C, C++, UNIX®, Microsoft® technology, Perl, XML, HTML, Visual Basic, VBScript and N-tier architecture, among others.

*This is a future opportunity in our 2025 campus analyst program

We ask all interested candidates to also submit an application through our global recruiting portal which can be found at goldmansachs.com/careers.

Goldman Sachs is an equal opportunity employer. © The Goldman Sachs Group, Inc., 2024. All rights reserved.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

You will be working in a Healthcare Domain Project.

What are we looking for?

• Minimum of 5 years of IT Application BA experience
• Practical experience with Agile Methodologies, tools and delivery
• Good understanding of Cloud Technology and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Experience in supporting Government Projects will be an added advantage
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware ie weblogic or JBoss or Tomcat as well as exposure in automated software testing will be an added advantage
• Strong analytic, conceptualization and problem solving skillsets will be an added advantage
• Strong communication skills, both oral and written and able to pitch to engage stakeholder will be an added advantage
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

ABOUT ENGINEERING

Our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

ROLES

Quantitative Strategist

Our quantitative strategists are at the cutting edge of our business, solving real-world problems through a variety of analytical methods. Working in close collaboration with bankers, traders and portfolio managers across the firm, their invaluable quantitative perspectives on complex financial and technical challenges power our business decisions.

As a member of our team, you will use your advanced training in mathematics, programming and logical thinking to construct quantitative models that drive our success in global financial markets. Your talents for research, analysis and aptitude for innovation will define your contributions and enable you to find solutions to a broad range of problems, in a dynamic, fast-paced environment.

Whatever your background, you will bring a fresh perspective and unique skillset to our business. In return, you will be trained by our experts across the firm to navigate the complexities of the financial markets and state-of-the-art methods in quantitative finance.

An ordinary day is anything but. You may work on alpha generating strategies; discuss portfolio allocation problems; and build models for prediction, pricing, trading automation, data analysis and more. Whichever your area of contribution, your ideas will have measurable effect on our business and for our clients.

BASIC QUALIFICATIONS

· Graduating from August 2024 to July 2025* with a Bachelor or Master Degree

· Preferred degree in Computer Science, Technology, Math, Statistics and/or Engineering

· No full time work experience (excluding internship experience)

· Interest and passionate in working in financial industry and technology

· Ability to work in a dynamic global environment with a focus on teamwork

· Impeccable attention to detail and excellent problem solving and analytical skills

· Ability to grasp complex issues, interpret information and communicate commercial and operational issues

· Display creativity and entrepreneurial spirit

· Flexibility to adapt to a dynamic and changing organization

· A proactive approach and a high level of enthusiasm

· Proficient with suite of Microsoft Office software and other computer skills

· Preferred technical skills in JavaTM technology, C, C++, UNIX®, Microsoft® technology, Perl, XML, HTML, Visual Basic, VBScript and N-tier architecture, among others.

*This is a future opportunity in our 2025 campus analyst program

We ask all interested candidates to also submit an application through our global recruiting portal which can be found at goldmansachs.com/careers.

Goldman Sachs is an equal opportunity employer. © The Goldman Sachs Group, Inc., 2024. All rights reserved.

Key Responsibilities

• Ability to translate high-level requirements into detailed documentation within the organization's context.
• Ability to evaluate and analyze existing business processes, and uncover areas for improvements.
• Ability to envision and design end to end business processes, journeys and communicate and clarify requirements with developers.

· Define detailed user stories based on business requirements, ensuring that they follow the bank's prescribed format. Ensure that user stories have sufficient details so that developers are able to estimate and work with them.

· Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders in the bank to get detailed requirements, and ensure that they are met through proposed solution.

· Ensure user stories are consistent and high-quality.

· Actively participate in planning meetings between Product Owners and System analysts to explain the story requirements.

· Work with the design team for requirements that require User Interface Design.

· Consult Solution Architect or System Analyst for technical requirements.

· Be available for Product Owner to discuss any dependencies or backlog topic. Assist the Product Owner in defining finer details of the product.

· Assist on operational impact and ensure affected areas embed in operational readiness plan

· Monitor and manage risks/issues related to scope creep

· Ensure non-functional requirements are incorporated

· Work with test manager and tester to translate business requirements into test scenarios

Key Requirements

· 10-12 years’ experience in Cards and Payment domain

· Detail oriented.

· Ability to translate high-level requirements into detailed documentation within the organization’s context.

· Ability to evaluate and analyze existing business processes, and uncover areas for improvements.

· Ability to envision and design end to end business processes keeping an eye on the details.

· Ability to gather critical information from meetings with various stakeholders and producing useful documentation.

· Ability to communicate and clarify requirements with developers.

· Ability to identify and clearly document dependencies.

· Excellent functional / documentation skills.

Arena Investors, LP is a global investment management firm that seeks to generate attractive risk adjusted, consistent and uncorrelated returns by employing a fundamentals based, asset-oriented financing and investing strategy across the entire credit spectrum in areas where conventional sources of capital are scarce.

Through originations and acquisitions of asset-oriented investments across a wide array of commercial and consumer asset types (including but not limited to private direct corporate and commercial real estate bridge lending), the investment team specializes in off-the-run, stressed, distressed, illiquid and esoteric special situation transactions. Arena’s investment team develops and designs investment structures to meet the unique needs of each opportunity.

Arena is looking to expand the APAC Investments team through the addition of a Summer Analyst. In this role, this individual will support the senior members of the team. Ideal candidates will have a demonstrated interest in finance and investing; thrive in an intense, team-oriented environment; and be highly organized, self-motivated, and resourceful.

Responsibilities:

• Develop financial models and perform data / investment analysis.

• Research new deal opportunities.

• Perform relative value analysis.

• Assist in the preparation of investment memoranda.

• Participate in the transaction closing process.

• Assume transaction post-closing responsibilities.

• Coordinate with internal functions including Treasury and Operations.

The individual will have demonstrated an ability to work in a fast-paced, performance-driven environment with an ability to think broadly about the business, incorporating continual improvement of processes and procedures with a goal of excellence while focusing on accuracy and efficiency.

• Attending a top university, ideally in a quantitative area (e.g., finance, economics, engineering, or accounting).

• 0-2 years of investment banking, leveraged finance, structuring or trading experience at a bank, broker dealer or investment firm (internship experience included).

• Excellent Microsoft Excel (VBA a plus) and writing skills.

• Experience with financial modeling and transaction structuring / closing is a plus.

• The highest level of personal integrity and ethical standards.

• A positive attitude, strong work ethic and a desire to work collaboratively across the organization.

• Strong attention to detail.

• Private Health Insurance
• Paid Time Off
• Flexible Work Arrangements
• Training & Development
• Performance Bonus

Position Overview: We are seeking a motivated and analytical Junior Commercial Analyst to join our team. In this role, you will support the development and implementation of market strategies by analyzing market trends, competitor activities, and industry dynamics within the LNG sector. The ideal candidate will have a strong analytical background, a keen interest in energy markets, and the ability to translate data into actionable insights.

Key Responsibilities:

• Conduct research on LNG market trends, pricing, demand-supply dynamics, forecasts, and regulatory developments. Analyze market data and reports to identify trends and opportunities.
• Collaboration: Work closely with other departments, including operation and finance, to support market-related initiatives and ensure alignment with company goals.
• Support LNG or gas sales agreement term-sheet negotiations by preparing confidentiality agreements; arranging the meetings; developing and maintaining the meeting records and other such tasks needed to support the progress of a negotiation, as directed by the lead negotiator.
• Support the lead negotiator in the preparation of initial review drafts of sales agreements or term sheets as well as follow up the version management and comment tracking of the document through the negotiation process.
• Responsible for the approval documentation and the execution logistics of LNG or gas sales agreements through the authorised signatories (senior management).
• Supports the maintenance of internal controls, tools and procedures such as updating databases; performing controls checks and filing of deal documentation.
• Support the customer relationship management process by contributing to the customer database and meeting records as well as the logistics arrangements for customer visits up to senior management level.
• Performs scoping analyses on customers or market developments as directed by senior marketers

Qualifications:

• Education: Bachelor’s degree in Economics, Business, Finance, Engineering, or a related field. Advanced studies or certifications in market analysis or energy sectors are a plus.
• Experience: 1-3 years of experience in market/commercial analysis, preferably within the energy or LNG sector. Internships or academic projects related to market analysis are also valuable.
• Skills: Strong analytical and quantitative skills. Proficiency in data analysis tools (e.g., Excel, PowerPoint) and market research software. Excellent written and verbal communication skills.
• Knowledge: Understanding of LNG markets, energy economics, and related industry trends. Familiarity with market research methodologies and forecasting techniques.
• Attributes: Detail-oriented with strong problem-solving abilities. Capable of working independently as well as part of a team. Proactive and eager to learn.
• Strong computer skills, including Excel, PowerPoint database tools, etc.
• Fluency in English and Bahasa Indonesia is essential but not necessary.

Remuneration will be based on skills, talent, and experience.

If you are interested in this position, and you meet the above requirements, please submit your application, including a copy of your CV, via email to [email protected] Please state in the subject line, the position and office you are applying for. We will endeavour to contact applicants as quickly as possible.

Mon - Fri, 9am to 6pm

Completion Bonus

Work location: Eunos

Responsibilities:

• Understand and assess the entire testing life cycle for Product implementation and the core life operating system including end-to-end quality checks.
• To perform user acceptance testing for product launches and product enhancements in accordance to business and operational requirements.
• To ensure proper closure of the entire testing process within the stipulated timeline and to report to the Supervisor of any issues
• To properly document and file testing artefacts and documents into retrievable repositories.
• To prepare test data, monitor testing progress and to log defects.
• Ensure proper closure of the entire testing process within stipulated timelines.
• Escalate gaps and defects or issues discovered during the course of executing the various test scenarios to the Supervisor and/or the Project’s UAT Test Managers and ensure correct reporting, analysis and resolution is obtained from IT.
• Work with Supervisor and/or the Project’s UAT Test Managers and IT in coordinating the execution of the agreed test conditions within the overall planned timeline.
• Perform product and policy parameter configurations in various systems within the overall project timeline.
• To provide support for post implementation issues.
• To assist in training documentation for internal staff.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

Requirements:

• Polytechnic Diploma / University Degree.
• Preference for IT or Business related educational background.
• Strong problem solving and good analytical skills.
• Strong attention to details.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

A leading global Data Centre is looking for a proven Capacity and Resource Manager to join their team here in Singapore.

What You Will Be Doing

• Maintain an accurate inventory of all physical and virtual resources.
• Allocate resources to various projects and departments based on priority, availability, and business needs.
• Utilize data analytics to monitor and report on resource usage, identify trends, and forecast future capacity needs.
• Forecasting future resource and capacity needs based on business growth, new projects, and analysing customer trends and usage patterns.
• Generate regular reports on resource usage, capacity, and performance for senior management and stakeholders.
• Work closely with Investment, Business Operations, Sales, and Design teams to ensure resource and capacity needs are met across the organization.
• Develop and maintain processes and systems to accurately track, trend, and manage consumed and available capacity.
• Identify opportunities for process improvements and implement strategies to enhance resource utilization and capacity planning processes.

What we are looking for:

• Bachelor's Degree is a must.
• At least 10 years of experience in a similar capacity.
• Strong understanding of data centre operations, IT infrastructure, and cloud computing.
• Ability to analyse complex data sets to forecast future needs and identify optimization opportunities.
• Experience with project management methodologies to effectively plan and execute resource allocation and capacity planning activities.
• Strong problem-solving skills to address resource shortages and capacity issues promptly.
• Proficiency with resource management and capacity planning tools and software.
• Certifications in IT management, project management (e.g., PMP, PRINCE2), or data centre operations.
• Prior experience working with cloud computing, virtualization, and modern data centre technologies.

Apply now or reach out to me at [email protected] for a confidential discussion.

Unfortunately, only shortlisted candidates will be notified.

Raymond Ler: Registration No.: R1876114 | EA License No.: 21S0433 | Company Registration No.: 201314085N

Department Description:

The Finance Service Unit (“DFIN”) coordinates the Finance Line and ensures the Group’s financial production, steering and management via a number of complementary missions:

• support business lines, service units and general management in terms of financial and strategic steering
• ensure compliance with applicable accounting standards and obligations
• ensure monitoring and steering of P&L and scarce resources performance (capital, liquidity, balance sheet) in keeping within strategic objectives and in compliance with regulatory obligations
• ensure regulatory watch on topics pertaining to scarce resources, accounting and finance.

Responsibilities:

Regulatory monitoring and reporting:

• Responsible for daily MAS and SGX regulatory monitoring including analysis of ratios
• Responsible for weekly and fortnightly MAS reporting and submission and SGX weekly credit facilities reporting and submission.

Financial and management reporting:

• Responsible for performing month-end closing controls
• Perform in-depth analysis on financial performance/key metrics and prepare reports for local management and business lines
• Support manager in other controls and governance, statutory and other audits of entities
• Responsible for accounts payable function, including oversight of outsourced Procure-to-pay function

ALM and tax reporting:

• Contribute to the ALCO deck preparation
• Responsible for preparation of quarterly GST reporting for entities
• Contribute to annual corporate income tax return and transfer pricing document preparation

Profile Required:

Academic Background and Certifications, Experience:

• University degree in Accountancy.
• Minimum 3 years of working experience in the banking industry
• Knowledge of regulatory reporting in the banking industry would be an advantage
• Candidates with external audit experience in financial sector are welcomed to apply

Operational Skills:

• Strong analytical skills
• Good communication and presentation skills
• Proficient in Microsoft Office applications.
• Experience in basic coding or relevant vendor solution like Power BI and Alteryx

About Deriv

Deriv, a leading player in the online trading industry, is on a mission to make trading accessible to anyone, anywhere. For 25 years, our innovative products and services have attracted a dedicated customer base of more than 2.5 million people worldwide.

A career at Deriv will give you the opportunity to join a Platinum-accredited Investors in People (IIP) organisation and a certified Great Place to Work® (GPTW), joining a global team of more than 1,400 exceptional professionals across 22 offices. Join us on our mission to shape the future of online trading and be part of a dynamic team driving innovation and excellence in the financial markets.

To find out more about life at Deriv, check out our careers page at https://eu.deriv.com/careers/.

Your new career awaits in Singapore!

As a Senior Trading Analyst at Deriv, you will be based at our dynamic new office in Singapore. Strategically situated in this regional financial hub, our Singapore office is home to a team of bright trading minds, dedicated to making Deriv everyone’s first choice for trading CFDs. This vibrant and stimulating environment will provide unparalleled opportunities for professional growth.

Imagine yourself at the core of Deriv’s global trading operations, where you will play an executive role in analysing market trends and making strategic decisions that impact our trading and business operations. You will leverage risk metrics and advanced mathematical and financial methods to gain insights into customer trading behaviour and risk limits. Drawing on your expertise in financial markets, financial products, and macroeconomics, you will take ownership of projects aimed at pioneering new products and platforms. We are seeking an individual who can drive ambitious ideas into reality, pushing our boundaries and setting new industry standards.

Singapore’s unique blend of modern innovation and rich cultural heritage provides the perfect backdrop for those seeking a balanced and fulfilling career. Join us in Singapore to influence the trading experience of over two million clients around the globe and be at the forefront of shaping Deriv’s future in a city that never stops evolving.

Your challenges and mission

● Drive innovation in the trading ecosystem, often against resistance. Push boundaries to implement transformative solutions that propel Deriv's success.

● Ensure flawless product launches in a high-stakes environment. Rigorously test and integrate new products with existing risk management systems, ensuring there are no loopholes and always asking, "What can go wrong?"

● Optimise liquidity in fluctuating market conditions. Build and maintain critical relationships with providers to negotiate the best trading conditions and resolve issues when execution is challenging.

● Solve complex, time-sensitive issues across multiple departments. Provide expert guidance on intricate trading matters under pressure, collaborating with Customer Service, Compliance, and Marketing.

● Navigate volatile markets to drive growth while managing risks. Balance real-time decisions on risk limits and revenue opportunities.

● Create innovative yet practical risk management tools for diverse products. Collaborate across teams to bridge the gap between innovation and applicability.

● Follow market changes and the global financial and technological landscape. Look for opportunities and use cases that few can foresee, bringing ideas to the table that position the organisation ahead of the competition.

● Maintain a clear head under pressure and take responsibility and credibility for your actions.

● Discover the next trading idea that will increase our volumes, boost our profitability, and manage our risks. Present it with valid arguments and support it with data to sell it to the team and management. Stay on top until the end and drive its success.

Must haves for the role

● University degree in mathematics, finance or any related field

● Minimum of 5 years of experience in a similar role

● Experience in backtesting analysis and in-depth knowledge of financial markets, financial products, macroeconomics

● Good data analysis skills and knowledge of SQL

● Ability to develop frameworks and Standard Operating Procedures (SOPs) to improve risk coverage and productivity

● Ability to proactively manage projects by identifying shortcomings at an early stage

● Confidence to address a diverse range of audiences, including all levels of management and internal/external stakeholders

● A team-oriented mindset and an enthusiastic approach to new challenges

● A keen interest in business news and market trends

● Exposure to utilising frameworks and risk metrics to investigate any issues

● Excellent spoken and written English skills

What we’ll give you

● Market-based salary

● Exciting work challenges

● Annual performance bonus

● Health benefits

● Casual dress code

● A chance to work with top talent from across the globe (70+ nationalities)

● Ample team-building and bonding activities

● Great overseas travel opportunities

Position Purpose

The Securities Operations Analyst at StoneX will manage equity and fixed income custody and settlements. This includes handling daily operations, resolving settlement discrepancies, and delivering timely reporting. You'll gain a deep understanding of trade and settlement processes, participate in strategic projects, and ensure procedures meet regulatory standards. The role also focuses on improving processes to increase efficiency and profitability across the desk. This opportunity is perfect for proactive individuals eager to develop in a fast-paced, evolving environment.

Primary duties will include:

Daily BAU (60%)

• Day-to-day operational processing and month-end special handling
• Discrepancy resolution arising from unmatched settlement or any internal/external disputes
• Accurate and timely reporting to relevant stakeholders
• Develop full understanding of front-to-back trade and settlement processes in the relevant markets and process(es) he/she is handling
• Cross train and cover team members as and when required

Change/Re-engineering (40%)

• Active engagement in ongoing tactical and strategic projects and change management
• Maintain procedures current with markets and regulatory requirements
• Constantly review and analysis to improve processes, increase efficiency, and contribute to the overall profitability of the desks you support

Requirement:

• Bachelor's degree
• A good understanding of Securities markets, systems and process workflows
• Strong knowledge of the key risk areas of the functions and its relevant controls
• 2-3 years of relevant experience in Securities Operations. Fresh graduates are welcome to apply.
• Familiarity with wholesale financial markets, products and clearing house and settlement venue mechanisms
• Knowledge on industry-wide operational platforms such as CTM and Omgeo Alert is a plus
• Good knowledge and practice of Office Suite. Excel VBA and SQL knowledge is beneficial but not mandatory.
• Strong communication skills for both internal and external stakeholder communication
• Proficiency in data manipulation and analysis
• High standards of accuracy, diligence, and the ability to meet deadlines
• A process excellence mindset and the awareness and ability to be a fully contributing part of the diagnostic process and solution implementation
• Knowledge of Japanese and other Asian languages will add value

Contract Duration: 6 months

Salary: $2,800 - $4,500

Location: Changi

Job Scope:

1. Perform Reconciliation & settlement of trades against Broker(s).

2. Prepare Trade Settlement Instructions to Broker/Custodian.

3. Monitor & follow up with brokers on our unsettled trades.

4. Perform Reconciliation of the accounts on a daily basis.

5. Work with Stakeholders & support the investigations to resolve any identified discrepancies.

6. Support any team with any ongoing projects or ad hoc assignments from time to time.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Business Analyst

Internal Code: A24105

This is a one-year contract role.

What will you do?

As a Business Analyst, you will serve as a vital bridge between external stakeholders and internal teams, ensuring seamless communication and alignment between business needs and technology solutions.

Your role involves understanding and analysing business requirements, translating them into functional specifications, and facilitating the successful implementation of solutions that meet both external and internal expectations.

Requirement Gathering and Analysis:

• Collaborate with stakeholders to elicit, document, and prioritize business requirements.
• Conduct interviews, surveys, and workshops to gather detailed information about business processes and needs.
• Analyse and translate business requirements into functional specifications and user stories.

Solution Design and Implementation:

• Work with Design & Technical teams to design and validate solutions that meet business requirements.
• Participate in testing and quality assurance activities to ensure that solutions are delivered as intended.
• Support the implementation of new systems and processes, including user training and change management.

Project Management Support:

• Assist in project planning, tracking, and reporting activities, ensuring alignment between external expectations and internal capabilities.
• Facilitate communication between stakeholders, project managers, and development teams.
• Monitor project progress and address any issues or risks that may arise.

Data Analysis and Reporting:

• Analyse data to identify trends, issues, and opportunities for process improvements.
• Develop and deliver reports and presentations that provide actionable insights for decision-making.
• Create and maintain documentation of business processes, systems, and workflows.

Continuous Improvement:

• Identify and recommend opportunities for process improvements that benefit both external stakeholders and internal operations.
• Stay updated with industry trends and best practices to ensure that solutions are innovative and competitive.

What are we looking for?

• Good understanding of IT systems, databases, and software development processes.
• Development experience or knowledge of programming languages and concepts.
• Experience with software and tools used for business analysis and documentation.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Advanced proficiency in Excel, including experience with complex formulas, pivot tables, and data visualization.
• Excellent communication and interpersonal skills, with a proven ability to facilitate collaboration between external and internal parties.
• Proficiency in business analysis tools and techniques (e.g., UML, BPMN, wireframing).
• Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall) is desirable.
• Diploma/bachelor’s degree in computer science, Information Technology or related field.
• CBAP or PMI-BA is a plus.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsible

• Develop and execute Automation pack on Avaloq platform
• Under moderate supervision manages test project (small / medium), its risks and dependencies
• Precise test execution, defect reporting and tracking
• Escalates issues to Test Manager or Portfolio Test Lead as appropriate
• Work with development team to create test plans for enhancements and fixes on applications
• Responsible for ownership of testing of assigned modules/functionalities
• Prepare project level required metrics and reports
• Execute planned regression tests and support UAT / OAT

Requirements

• A minimum of 4 years of experience in Banking domain - core banking product
• Strong experience and knowledge in testing and defect management

Technical & Behavioral Competencies

Technical

· JAVA/J2EE

· Websphere/Tomcat/JBOSS

· ORACLE PL/SQL

· COBOL

· UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc

· TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ

· ITSM tool: Service Now

· Sharepoint

· Database performance & SQL tuning experience is a plus

· Good technical troubleshooting and debugging skills.

Functional

· Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.

· Strong understanding of stop list filtering, AML, social engineering etc.

· Working grasp of double posting accounting treatment.

· Understanding and experience in ITIL concepts.

· Possess good analytical skill and self-motivated

Behavioural

· Good team player with strong analytical, communication and interpersonal skills.

· Results and client oriented.

· Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.

· Excellent people management and communication skills.

Qualifications

· University Degree in Computer Science or related disciplines.

· Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.

Experience

· Strong experience in and preference for application production support.

· Strong technical background in web based applications support on JAVA/J2EE platform and/or COBOL platform.

· Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.

We protect Bloomberg.

There's no such thing as a "safe system" - only safer systems. Our security teams work to build and maintain the safest operating environment for Bloomberg’s users. The security analysts within the Cyber Security Operations Center are the main defenders of the company. The Cyber Security Analyst - Triage's function, within the CSOC, is considered to be a key pillar in Bloomberg’s security, as they are the initial responders to security events. Are you a motivated technical professional, who has a passion towards cyber security? And are accomplished in a systems- or applications-support role, or already have cyber security experience? In this security role, Bloomberg will provide you the opportunity to apply your current skills, while you rapidly develop new ones that are required in the cyber security field.

The Bloomberg CSOC is responsible for the detection of cyber threats, and when detected, responsible for the rapid response, across both the diverse lines of business and the global network. The CSOC is an open and collaborative environment, where members work together to identify and address the latest cyber security threats facing the company. The CSOC is staffed 24 x 7 x 365, with varying shifts, and multiple tiers of support, ranging from first response teams to the Computer Incident Response Team. Furthermore, there is opportunity to work with these more experienced members on some of the latest cyber security defense technologies.

In this role, we'll trust you to:

• Work within a dedicated shift, 8AM - 6PM, Wednesday through Sunday, to support the 24x7x365 Cyber Security Operations Center (some holiday coverage may be required)
• Demonstrate passion and good judgement as a network defender
• Identify, and act as the initial responder, to all security events
• Learn and understand the broader security of Bloomberg’s environment
• Monitor for events that match predefined criteria, and respond accordingly to standard operating procedures, as well as use good judgement for matters where a procedure doesn’t exist
• Bring to closure a significant majority of events without the involvement of other teams
• Share robust case notes when raising issues in order to help the next team member
• Remain up-to-date with cyber security threats and trends
• Deliver on relevant cyber security metrics and measurements for the role and area of responsibility
• Collaborate directly with colleagues across the firm to resolve security matters while furthering the program’s brand with a constructive and thoughtful approach
• Respond to varying seniority levels of employees and contractors throughout Bloomberg to address cyber security concerns
• Ensure appropriate coverage for the assigned shift and provide ample awareness to changes to commitments
• Produce and maintain documentation and standard operating procedures
• Generate ideas for continued improvement, including conceptual design of new threat scenarios

You'll need to have:

• A diploma or a degree in cyber security or a related technical field
• Minimum 1+ years of experience in a cyber security related role (e.g., Cyber Security Operations Center)
• Experience dealing with non-physical Security Operations, Incident Analysis, and/or Network and Host Log Analysis)
• Deep understanding in logs from a variety of sources, their log events, and Splunk
• Knowledge of enterprise network and host security controls
• Ability to be autonomous but proactive in reaching out for support
• Good familiarity with operating systems (Windows, Linux and MAC)
• Deep understanding of cyber security trends and potential threats
• Knowledge of client-server applications, multi-tier web applications, relational databases, firewalls, VPNs and enterprise antivirus products
• Good communication and interpersonal skills and the ability to take initiative
• Dedication to role and ability to collaborate with team members
• Excellent written and verbal communication skill in English
• Demonstrated continuous career growth within an organisation

We'd love to see:

• Knowledge of AWS, Azure, and GCP cloud platforms
• Previous experience working with a Security Information and Event Management (SIEM) platform
• Certifications in the information security space (CompTIA Security+, SSCP, CEH)
• Familiarity with programming / scripting

If this sounds like you:

Apply! If we think you are a good match we'll get in touch to let you know the next steps.

To learn more, visit our YouTube channel "Inside Bloomberg" www.youtube.com/InsideBloomberg

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 3-5 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement