Optimum Solutions

(Company Registration Number: 199700895N),

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Responsibilities: -

• To ensure the business/operational objectives of the new business requirements are well defined
• Performing systematic business analysis
• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.
• Designing functional solutions & user workflows and documenting Functional Specifications.
• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.
• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.
• To validate SIT test results produced by testing team to signoff.
• To assist users in planning/executing UAT, analysing defects, and defining defects priority for fix delivery by development team.
• Documenting/reviewing user manuals and release notes as required
• Assist in providing tactical/strategic solutions for new client requirements
• Assist in the conversion/migration exercise where necessary
• For production defects, perform functional analysis and propose solutions.
• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Requirement: -

• 5+ Years of total experience with last 2+ Years as IT Business Analyst, preferably in the domain of Trade Financing or supply chain Financing/accounts payable/accounts receivable.
• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

Optimum Solutions

Company Registration Number: 199700895N),

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Responsibilities: -

• Liaise with end users to produce/refine business specifications.
• define and produce functional + technical testing plans and participate in user acceptance testing.
• liaise with Development, Organization, Business and Operations teams to ensure accurate functional coverage and validate test scenarios.
• follow-up with development teams on the implementation and rollout of new features
• manage and escalate risks and issues.
• coordinate component releases in different environments
• assist the support team on complex functional issues by acting as level 2 or 3 support if required.

Candidates should have / be able to demonstrate:

• Very strong Analytical and interpersonal skills as well as reporting capabilities good understanding of Capital Market deal flow from pricing to booking and risk management on FX Cash
• A business oriented, positive, resilient can-do attitude with a clear focus on results and deliveries
• Good level of experience as an IT BA in banking environment
• Creativity, innovation, pro-activity, and conviction in terms of finding solutions.
• High level of autonomy to interact directly with Front Office business users.
• Good communication and presentation skills both verbal and written.

Technical skills:

• SQL
• Excel

MSI Global Private Limited is a wholly owned subsidiary of the Land Transport Authority of Singapore. It provides professional land transport consultancy, engineering services, and solutions in Singapore and many other parts of the world. The Company also owns a subsidiary in Shanghai.

We are looking for highly motivated, results-oriented team players to join us as professional partners to strengthen and realize our vision, mission, strategic thrusts and core values.

Job Responsibilities

The candidate (Test Engineer) is responsible for the end-to-end testing activities of an integrated e-payment system. The primary responsibilities would include carrying out the activities in the testing lifecycle, including test planning and analyzing business and system requirements.

The candidate will also be responsible:

• Preparing the test environment and designing and developing the test cases.
• Preparing the test environment and executing the test procedures.
• Automating the test solution based on the system design using scripting or programming languages as well as performance tuning.
• Create traceability to requirements, analyze gaps and address them.
• Logging and tracking defects to closure
• Conducting test reviews with internal and external stakeholders.
• Perform root cause analysis for production and user acceptance defects and address test gaps to ensure test efficiency.
• Develop design documents and user manuals that effectively describe and provide clear instructions on the test automation solution to the end users, including testers and stakeholders.

Requirements:

• Tertiary qualification in Information Technology or Engineering
• Knowledge of testing and developing test automation solutions involving devices (UI-based or embedded) and/or back-office systems with familiarity with the full system development lifecycle from requirement, and development, to testing and deployment;
• Good written and verbal communication skills;
• Able to work well both independently as well as in a team;
• Knowledge of diverse test execution phases (Agile testing, System Testing, System Integration Testing, User Acceptance Testing);

(B-6)

MSI Global Private Limited is a wholly-owned subsidiary of the Land Transport Authority of Singapore, providing professional land transport consultancy, engineering services and solutions in Singapore and many other parts of the world. The Company owns a subsidiary in Shanghai.

We are looking for highly motivated, results-oriented team players to join us as professional partners to strengthen and realize our vision, mission, strategic thrusts and core values.

Working with leading-edge Contactless Smart Card technology, your key challenge is to spearhead the evolution of the Automatic Fare Collection (AFC) system. Your job includes requirements gathering, design and development of a system to support AFC. You need to investigate reported issues and improve both individual AFC systems software and the overall AFC system. Additionally, you need to support AFC software rollout and deployment in the production environment. You should be good at analyzing problems and skilful in resolving issues pertaining to systems or software.

Job Responsibilities:

• Software Development
  • Designing, implementing and maintaining Java-based applications.
  • Contributing to all phases of the development lifecycle.
  • Writing testable, scalable and efficient code.
  • Test and debug new applications and updates.
  • Maintain up-to-date code documentation.
  • Participating in code review
• Software Enhancement
  • Perform L3 support, including Software development and maintenance in terms of implementing enhancements and defect fixes.
  • Maintain and improve the performance of existing software for the production environment
• General Skills
  • Clearly and regularly communicate with management and technical support colleagues
  • Ability to own tasks and think critically during a crisis.
  • Willing to learn and collaborate with various stakeholders.

Requirements:

· Recognized Degree in IT/Computer Science or a relevant discipline.

· Work experience as a Java Software Engineer, Java Developer or similar role

· Experience building Java EE applications and familiarity with Object-Oriented Design (OOD)

· Good knowledge of popular Java frameworks like JSF and Spring MVC

· Candidate should be well versed in one or many of the following standard or enterprise skills:

• Enterprise Java Bean (EJB)
• J2EE framework
• XML, XQuery, XSL
• Linux/Unix Windows Platform and Solaris
• Oracle database SQL and JDBC
• Java XML Parsing, Coding
• Service Oriented Architecture (SOA)
• Perl and Python
• I Text for RTF Generation
• Java-based Web services
• Java Servlet Technology

· Knowledge in Java, JSP/Servlet, Java Bean, JDBC, SQL, HTML, XML, CSS, JavaScript, etc. is an added advantage.

· Experience with test-driven development

· Knowledge in Database, Reporting Systems.

· Problem-solving skills

· Strong analytical and problem-solving skills.

· Able to work independently and as a team.

(A-3)

Work with stakeholders in Trading Business Operations Technology and PMO to run meetings.

coordinate and gather business requirements.

Work with stakeholders across Business lines for transformation projects to understand their

business and process

Understand current business process and provide functional design inputs for the proposed

technology solution

Create high quality documentation for Business and Functional Requirements

Manage traceability of requirements from BRD till Test Plan Results

Analyze huge data sets create flow diagrams prepare high level summaries and workflows

Work in close coordination with the development leads on enhancements and defects and assist with troubleshooting resolution of application defects.

Engaging successfully with software developers and testers to ensure quality delivery on time Planning estimating managing risks and issues project reporting managing stakeholders and

building strong relationships with the business

Assist in project execution through JIRA providing tracking to technical teams and status updates to internal and business stakeholders.

Subject Matter Expertise Technology Partnership

Shape the strategic architecture for the application by working closely with the development leads and by defining solutions that are robust and aligned with the technology roadmap.

Develop best practices to be used in evaluating selecting and implementing technologies for use within FXLM technology more broadly.

Monitor new developments in data visualization and analysis technology across ICG and in the

industry more generally and provide recommendations about new technology adoption.

Development Value

This role offers the opportunity to partner with Senior Business and Technology leaders and define the next generation Operations Technology platform to be used within Citi’s FXLM business As the platform

supports all products traded within FXLM business including FX Rates FI Money Market Derivatives

the role has high visibility and individual will be considered a critical partner across the various technology and business stakeholder teams

Knowledge Experience

’ Experience as Business Analyst with any Investment Global Bank in Foreign

Exchange Trade Processing Risk Management areas

Should understand full front to back workflow for minimum of two asset classes.

FX FI MM Derivatives viz deal capture deal execution risk management confirmations

accounting settlements etc. ..

Familiarity with SDLC and Agile development methodologies

Knowledge of FX Options Bonds Rates is a plus.

Essential Skills Competencies

Excellent written and verbal communication skills ability to transform business requirements into precise functional technical specifications.

Strong analysis skills

Ability to create business analysis from scratch ability to troubleshoot data quality issues.

Ability to work as part of various teams and under pressure.

Able to prioritize conflicting tasks identifying what is essential and focusing.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Finance is responsible for the firm’s financial management and related controls. The team comprises disciplines including Treasury, Tax, Controllers and Financial Planning & Analysis, and manages and partners on key Citi initiatives and deliverables, such as our quarterly earnings process and ensuring Citi’s compliance with financial rules and regulations.

We’re currently looking for a high caliber professional to join our team as Vice President, South Asia Cluster EDS & LE Analysis - Lead Analyst - Hybrid (Internal Job Title: Vice President - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Analyst supporting the Asia South Cluster by providing:

• Analysis and review of financial performance, especially drivers, trends, and the competitive environment, to enhance understanding to support Cluster Management Team
• Insightful analysis as the foundation for strategic decision-making, resource allocation and performance management
• Tools, analytical capability, and data to support thoughtful planning and target setting, as well as to drive business initiatives.
• Good understanding of the Financial Industry and its drivers under changing macro-economic conditions

This means by which the businesses both implement and measure the impact of those decisions and targets, and identify and implement course corrections.

Job Background/Context:

• Cluster CFO EDS / Legal Entity Analysis Team covers all aspects of the Cluster Franchise including: Client Financials, Expenses, Legal Entity Planning Reviews, ICAAP, Risk and Control, and Ad Hoc Analysis.
• The Asia South Cluster team is part of Banking and International Finance team responsible for all Finance activities that are specific to Asia South Cluster
• The key stakeholders are Cluster/Country Finance, CCOs and Product/Function Management teams as well as the Management Team of Legal Entities in Asia South
• This is an exciting and challenging role requiring the establishment of efficient operating practice and networks

Key Responsibilities:

• Provide a support to the Cluster Management teams in Asia South – CFO, CCO and Business Heads, delivering Finance activities for the countries within the Asia South Cluster including: P&L and B/S analysis, headcount analysis, returns, client analysis as well as initiatives
• Support the Asia South Cluster Head in trend analysis for the countries under their coordination.
• Self-starting ad hoc reviews on: expense trends and opportunities, revenues impact in relation to change in regulatory requirements, benchmarking performance with the industry
• Performance Measurement and Reporting: Pro-actively analyzing, investigating, escalating and explaining key movements and trends to Senior Management and playing an active role in monthly business reviews coordinating and preparing materials for internal or external meetings
• Productivity: Work in partnership across Finance and with the Business to understand and improve efficiency and returns particularly Operating Efficiency, RoA and RoTCE; understand scorecard metrics and drive discussion with CFO/ CCO’s on execution
• Lead and drive strategic plans, forecasts and outlooks, including at Legal Entity level
• Work with local LEM teams to ensure legal vehicle plan aligns to business plans including the support required to meet legal entity requirements

Development Value:

• A deeper understanding of a broad range of products and businesses
• Opportunities to interact with product and Cluster/Country senior management as well as businesses across countries in Asia South and in other areas of Finance
• A deeper understanding of the importance of the Legal vehicles in Asia South to the overall Franchise and an ability to report, plan and perform value added analysis at the legal vehicle level.
• Provides interaction opportunities with senior leadership

Qualifications:

• 6-10 years of relevant experience
• Qualified finance experience preferred, but an exceptional working track record will be deemed equally important
• Exceptional candidates who do not meet this criteria may be considered for the role provided they have the necessary skills, experience

Competencies

• Self-motivated / Ability to work independently
• Ability to carry out instructions effectively and efficiently
• Manage workflow and delivery deadlines
• Good team player
• Professional communication / interpersonal skills at all levels

Experience/Knowledge:

• Financial services experience preferred
• Prior experience working with senior business and Finance teams

Skills:

• Excellent organizational and planning skills
• Excellent communication and presentation skills both verbal and written
• Professional approach, presentable and can manage own time effectively
• Ability to work efficiently under pressure and to tight timelines while maintaining high standards of work
• Ability to work on own initiative and independently
• Relationship building and Influencing skills

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Key Responsibilities

As part of the Global Markets Enterprise & Technology Front Office and Product control practice, the analyst will be responsible for:

• Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations
• Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.
• Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)
• Contributing and assist existing support parties in resolving requests or issues with Front Office, P&L, Market Data, and booking issues
• Interacting with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions.

Key Requirements

• BS or higher degree in Economics, Finance or equivalent science oriented track

• knowledge of most common traded financial instruments is a MUST

• Must be detailed-oriented, a quick learner, and a self-starter

• 3+ years’ experience as a Front office / Product control system/business analyst or consultant in a leading trading platform.
• Previous experience with a flagship Trading system (ideally Murex) is an advantage

• previous experience in delivering projects in financial services – preferable Investment banking and Risk
• Solid experience in gathering and writing requirements and functional specifications in a project framework

Responsibilities

System analyst for the core System Analyst IT team to support the bank’s treasury division for the business with Commodities, Credit Derivatives, FXD, IRD, FX, MM, Fixed Income products in Singapore, Thailand, Indonesia, Malaysia, China and its overseas branches across the globe.

Key Responsibilities:

• As part of the Trade Transformation delivery team, the position will be responsible for the delivery of Global Trade and FSCM Technology platform, managing the quality of functional delivery and ensuring the implementation of agreed functional capability
• Contribute to building expertise by mentoring, guiding and training as appropriate
• Functional lead for the roll-out of multi-country programs working closely with Intellect Delivery team and internal stakeholders across implementation, technology, FSCM on boarding teams.
• Working closely with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, reduced risk and/or improved business capabilities
• Reviewing problem ticket and incident to propose short term and long term resolution to fit with the domain roadmap
• Guiding and challenge the project on functional architecture, design decision and performance testing
• Reviewing non-functional requirement and proposed architecture changes to anticipate evolving non-functional requirements
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions
• Provide thought leadership on functional architectural or other topics Embed Platform Thinking in everything

Key Requirements

• Relevant experience as a system analyst in Product Control.
• Understanding Treasury product and their valuation mechanism, for at least 1 asset class Experience on Market data setup in Murex.
• Strong knowledge of CSA and its effect on valuations.
• Proven and demonstrable track record delivering projects in financial services – preferable Investment banking and Risk.
• Solid experience in gathering and writing requirements and functional specifications

Skills

Must have

• Engineering degree (Bachelor or Masters) or equivalent or master’s degree in Finance/Business
• Preferably 3-6 years of hands-on Murex Development/ Integration/ Business Analysis experience
• Have a minimum 2 years working in Financial Markets with strong domain knowledge with exposure to multiple asset classes
• Strong functional experience across most or all of the following asset classes -Interest Rate Derivatives, FX Cash, FX Derivatives, Structured Products, Money Markets, Liquidity
• Knowledge of pricing and the end-to-end workflow of a trade in the Murex platform
• Experience working on a large scale migration/implementation/upgradation project would be beneficial
• Experience managing small teams
• Customer focus mentality
• Excellent communication skills, both written and verbal

Job Summary

We are looking for an experienced Test Analyst to carry out testing within the Digital Product Marketing team within Financial Services Industry (FSI).

Mandatory Skill-set

• Degree or Diploma in Software Engineering, Computer Engineering or Electrical Engineering;
• Minimum 1-2 years of experience in Test Plans, Test Cases, Test Script;
• Has hands on work experience in User Acceptance testing (UAT);
• Experienced in gathering requirements and meeting business stakeholders;
• Excellent oral and written communication skills;
• Ability to work independently as well as with teams.

Desired Skill-set

• Prior experience in Financial Services industry

Responsibilities

• Understand complete testing life cycle for product implementations and the core operational system, encompassing thorough quality assessments from end to end;
• Execute user acceptance testing for new product launches and enhancements, aligning seamlessly with business and operational prerequisites;
• Ensure the smooth and timely closure of the entire testing phase, promptly reporting any identified issues to the Supervisor;
• Prepare essential test data, oversee testing progression, and log identified defects;
• Escalate discrepancies, defects, or concerns uncovered during test scenario execution to the Supervisor, Project's UAT Test Managers, and IT, ensuring accurate reporting, analysis, and resolution;
• Perform configurations of product and policy parameters across diverse systems, adhering to project timelines;
• Provide ongoing support for post-implementation issues;
• Demonstrate accountability by assessing potential business and regulatory compliance risks, and implementing appropriate measures to mitigate these risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary:

We are seeking for a self-motivated Data Analyst with data management and testing experience within the banking and financial industry.

Mandatory Skill-set:

• Degree in Business Computing, Computer Science, or equivalent;
• 3-5 years of experience in data/business analysis and testing in banking industry;
• Proficient in SQL and Microsoft Office;
• Experience in liaising with IT and users;
• Maintain strong analytical, problem-solving, and communicating skills;
• Develop and perform SIT/UAT test cases for data quality rules;
• Self-motivated, resourceful, and possess exquisite time management skills.

Desired Skill-set:

• Knowledge in Data Warehousing, BI tools, Big Data platforms;
• Familiar with Metadata tools.

Responsibilities:

• Gathering and documenting business requirements & functional specifications on data related initiatives;
• Perform data investigation and data analysis to support Bank wide users' queries on EDAG;
• Perform data profiling and gap analysis, source to target mappings, data issue capturing, resolution and escalation;
• Provide end-to-end project delivery support, including requirements walkthrough, user acceptance testing;
• Execute data analysis and data investigation;
• Conduct end-to-end User Acceptance Test (UAT) process;
• Manage business glossary and dashboards for review and analytical purposes;
• Assist the entire project implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

An exciting opportunity for a Digital/Web Analyst specialist with experience in A/B testing to join digital analytics team for a global institution.

Mandatory Skill(s)

• Degree in Design, Communications, Marketing, Statistics, Business and Information Technology;
• Has 1-3 years of experience in conducting A/B testing ;
• Ability to write test cases and ensure test plan is implemented as per plan;
• Familiarity with testing and insights tools (AB tasty, Optimizely, Adobe Target, VWO);
• Experience to leverage data-driven insights to enhance user experience and website performance;
• Experience with HTML, CSS, and JavaScript for making changes during testing;
• Familiar with user interface design patterns and User-Centered Design methodologies;
• Strong business communications skills, strong verbal & written presentation & documentation skills.

Desirable Skill(s)

• Certifications in VWO.

Responsibilities

• Collaborate with cross-functional teams, product owners and project team to understand business objectives and create test hypotheses;
• Plan and execute A/B tests, multivariate tests using VWO (Visual Website Optimizer) to improve website functionality and user engagement;
• Analyse the test results for insights and use the data visualization tools to present the findings;
• Collaborate with UX/UI designers to implement successful test outcomes;
• Proactively lead the ongoing analysis and feedback loops to identify areas of improvement on the website;
• Generate test reports with key metrics to provide information and insights about performance;
• Communicate key insights and test results to stakeholders and recommend future testing strategies;
• Understand the business and regulatory compliance risks and take appropriate steps to mitigate them;
• Create awareness around risk management practices to proactively handle emerging threats and technologies.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

• 1-year contract, maternity cover
• With regional experience - SEA countries
• Hybrid
• With warehouse/ logistics/ operations experience added advantage
• Good in stakeholder management

Job Responsibility

OPERATIONS SUPPORT AND PERFORMANCE MONITORING

• Monitor and share Supply Chain KPI's, performance costs and efficiency analysis.
• Animate performance review; lead corrective actions plans in case of underperformance.
• Perform operational audit; conduct analysis and data gathering; drive improvement plans.
• Develop a strong relationship with business and cross functional operations teams to partner in improving key logistics and business metrics.
• Identify possible cost-effective investments and standardization to optimize warehouse and logistics processes, techniques, and equipment.

PROJECTS, METHODS AND PROCESSES IMPROVEMENT

• Elaborate Supply Chain Core Model and implement processes continuous improvement by providing methods to Supply Chain teams.
• Ensure core model application and improvement through knowledge management: share of best practices across Supply Chain teams to maximize staff commitment and performance.
• Conduct and deliver projects related to Supply Chain systems & processes, ensure effective deployment of new capabilities & continuous improvement strategies into existing operations.
• Promote the Continuous Improvement culture by carrying initiatives on processes already active to support reach of business goals and performance targets.
• Document functional requirements and processes as well as knowledge and create a best practice sharing platform.
• Bring environmental concerns at center of discussions and partner with Sustainability Ambassador to implement actions related to Performance.

TOOLS MANAGEMENT AND DATA QUALITY INSURANCE

• Develop reports and tools, to track and monitor the logistics flows and regional performance.
• Guarantee accuracy and quality of the metrics, KPIs and data shared across the supply chain.
• Maintain stock accuracy up to the agreed standards; Control inventory processes to ensure stock reliability.
• Close partnership and liaise with IT to integrate and enhance interface of operations processes.

BUDGET, FORECAST AND PLANNING CONSOLIDATION

• Contribute to projects and roadmaps definition and update them regularly.
• Collaborate with Finance Dept. in the Recharge Process to the brands Support assisting on costs generated by Logistics processes and related drivers:
• Participate to the monthly recharge review providing rationales about discrepancies between actual and planned costs generated by logistics processes and structures;
• Model and propose allocation drivers for the recharge to the brands.
• Support the Head of the Region on projects and budgeting matters.

PEOPLE MANAGEMENT & COMMUNICATION

• Communicate Process & Performance highlights, align initiatives with team members, company and Brands
• Develop partnership with the Brands to incorporate their strategies and objectives to company Roadmap and Capabilities
• Recruit, motivate, train, and develop potential within the team. Assess opportunities of reallocation of resources based on company needs and strategy
• Set challenging and achievable goals for each team members and as a team

• Bachelor’s or Master’s degree in Industrial Engineering, Process Management, Logistics, Supply Chain Management, Industrial Technology
• 4 years of professional operations management experience, preferably in luxury, fashion, retail and project management
• Knowledge and appetence for international logistics procedures, practices and norms
• Background on Warehouse or 3PL Management and commercial contracts in South East Asia
• Proficient with Microsoft Office (Excel / Access advanced) and BI tools
• Strong and consolidated Data Analytics skills
• Excellent communication for reporting and visibility purposes with all levels of seniority
• Experience in a multi-national environment highly desired, working with stakeholders from different functions, locations and time zones

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

Job Description

You will be a member of the Group Information Security Team responsible for ensuring that IT solutions are developed and designed with security inbuilt.

Key Responsibilities

• Provide security consultancy, technical guidance, expertise, solutions, and education for the enterprise.

• Advise IT application and infrastructure teams on application and infrastructure security design that is relevant and fit for purpose.

• Align security architecture frameworks and standards with business strategies and functions. Maintain Cyber risk management framework and perform assessment of applications for emerging areas like cloud security, machine learning etc.

• Advise and review application security design to detect potential security issues and for each issue, propose and drive remediation tasks. Develop application security blueprints. Propose and/or develop training courses to advance developers’ security knowledge.

• Advise and review security by design concepts in Cloud platforms such as GCP, AWS or Azure Cloud.

• Advise and review the compliance of integrating security tools and processes into the DevOps pipelines.

• Advice and review the adherence to security requirements for low code platforms.

• Perform threat modeling on security-critical applications. Keep up to date on emerging security threats and vulnerabilities on new platforms adopted by the SIA Group. Define scope and review the results of security tests, reviews, and audits to ensure security assurance is achieved.

• Manage individual project priorities, deadlines, and deliverables. Any relevant ad-hoc duties.

• Review RFP proposal compliance with security requirements.

• This is an individual contributor role. Strong communication skills are required.

• Note: You could be posted to any subsidiary in the SIA Group.

Requirements

• Degree in IT or related fields, with at least 7 years in information security, especially in the application security space.

• Professional security certifications (CISSP, CSSLP, CEH, CCSP, etc.) preferred.

• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography, etc.

• Strong in-depth working knowledge of secure application development techniques. Secure by Design. Secure source code review. Prior experience with any of the following tools: Static Application Security Testing (SAST), Dynamic Application Security (DAST), and Software Composition Analysis (SCA).

• Strong understanding of Agile, DevSecOps, OWASP Top 10, and securing cloud platforms, such as AWS and GCP. Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities.

• Knowledge of cyber security threats, vulnerabilities, hacking, and exploit methods, etc. Any prior vulnerability management experience is preferred.

• Strong understanding of technologies such as WAF, Anti Bot Protection

• Prior experience in application development and knowledge of the DevOps platform is desired.

• Strong oral, written, presentation and interpersonal skills.

• Possess a positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.

• Able to work independently and in a team-oriented, collaborative environment.

Role Title: Marketing Operations and Analytics Specialist

Location: Pasir Panjang, Singapore

Duration: 12 months contract

Hybrid Working Hours: 9am­ to 6pm

Salary Range: S$4,500 to S$7,300 (depending on experience)

Responsibilities

• Deliver full pieces of an analysis that is integrated into an overarching analytical outcome (e.g., research, experimental design using analytical tools to test hypotheses and draw conclusions, storytelling and consulting to business leaders to drive action, and designing data strategies for reporting and dashboards).
• Translate and refine business questions into tractable analysis and evaluation metrics.
• Plan and execute prioritized work including selecting appropriate methods to most effectively achieve analysis objectives.
• Develop roadmap, and track action plans and risk and issue logs to keep the analysis on track.
• Solve data­related questions based on information gathered on the business domain for effective decision­making.
• Identify and recommend creative ways to improve solutions to defined problems via selection of better analytical methods and tools.
• Apply proficient analytical, problem­solving, and research skills to provide market driven insights that have a moderate impact on business performance.
• Address commonly escalated issues and triage when required.
• Demonstrate strong research skills and awareness of state­of­the­art research methods.

Skills

· Knowledge of the management process of business operations for a given product, service, or domain.

· Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.

· Ability to create dashboards to link, report, and analyze metrics based on available data. This includes the ability to prepare effective presentations in content and function, and to speak competently to the level of the audience.

· Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.

· Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics or a structured analytical/statistical framework, as well as the ability to generate business-related insights from data analysis in a way that is meaningful to the stakeholders.

· Ability to develop, understand, and apply domain specific technical knowledge to complete assigned work, tasks, and support others in the organization.

· Knowledge of the principles and best practices of designing experiments to address issues or evaluate impact. This includes knowledge of design parameters, sampling strategies, data collection, and analytical techniques.

· Knowledge of advanced statistical methods used to analyze data. This includes the ability to identify and conduct appropriate advanced statistical analysis to evaluate sample adequacy, draw inferences, and solve a variety of data­related problems.

· Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy­ in.

· Ability to quickly learn the general concepts and principles in a statistical and mathematical domain, solve or analyze issues or provide useful insights, and demonstrate interest and curiosity in acquiring knowledge across similar domains.

Panasonic

Enriching Lives Through

INNOVATION & TECHNOLOGY

Going beyond just providing good products, we at Panasonic are firmly entrenched in the brief of delivering ideas that will provide a profound impact on people’s lives around the world. At the forefront of this endeavor is ensuring that our ideas are allied with the relentless pursuit of reaching new heights of excellence when it comes to pushing the boundaries of innovation. This allows us to focus on enriching the present and enhancing the future for societies throughout the globe.

We invite enthusiastic and dedicated individuals to join us as:

Part-timer (for Annotating and Labelling Images)

Responsibilities:

1. Annotate data meticulously using annotation tools.

2. Apply colour overlays to objects in images as specified by the task requirements.

3. Complete the designated number of annotated images within the specified time frame.

Requirements:

1. Possess basic computer and IT skills (e.g., basic proficiency with MS Office like Word, Excel, PowerPoint)

2. Feel comfortable using a computer regularly.

3. Demonstrate the ability to perform recurring tasks effectively and efficiently with minimal errors.

Please submit your resume by 31st March 2024

PANASONIC R&D CENTER SINGAPORE

202 Bedok South Avenue 1 #02-11 Singapore 469332

E-mail: [email protected]

Website: https://research.sg.panasonic.com/

(We regret that only shortlisted candidates will be notified.)

Craft Data-Driven Solutions and Shape the Future of Ticketing

Join Singapore's leading ticketing marketplace, a company with a 30-year legacy of delivering exceptional experiences in the arts, culture, sports, and entertainment industries. As a Business Intelligence Analyst, you'll play a pivotal role in harnessing the power of data to propel our organization to new heights.

Unleash Your Data Expertise

Are you a data maestro with a passion for problem-solving and a knack for translating complex data into actionable insights? If so, we're eager to have you join our team of data enthusiasts. Your expertise will be instrumental in shaping our data-driven culture and driving business success.

Your Impactful Contributions

• Delve into our diverse event portfolio and devise innovative business solutions that resonate with our clients across all industries.
• Cultivate exceptional client relationships, uncovering their needs to deliver tailor-made BI solutions that empower their growth.
• Collaborate with our team of Data Engineers, Analysts, and Science gurus to build and maintain cutting-edge analysis and reporting capabilities.
• Transform data into compelling narratives and insights, captivating stakeholders with your data storytelling abilities.
• Embark on data mining and statistical expeditions, uncovering hidden gems that enhance our business performance.
• Partner with teammates to architect robust data marts and introduce smart, adaptable metric frameworks that supercharge our analytics and streamline our BI processes.
• Team up with cross-functional team members, wielding data as your weapon to solve their business challenges.
• Uphold the highest standards of data quality across all our BI assets, ensuring the integrity of our decision-making processes.
• Drive efficiency and resource optimization through continuous improvement in data processing strategies.
• Champion data democratization across the organization, making data accessible and usable for all.
• Share the benefits of our BI ecosystem with our business users, empowering them to tap into existing reports and insights.
• Embrace change and ride the waves of evolution in the dynamic world of BI, adapting to new technologies and methodologies with enthusiasm.
• Stand as the guardian of our data kingdom, meticulously maintaining our data bible, dictionary, and glossary for all our reports and dashboards.

If you thrive in a fast-paced, dynamic environment and seeks to revolutionize the way data drives decisions in the entertainment industry, we'd love to have you join our team!

Job Requirements

• At least 1-3 years of experience working in a BI or analytics function preferably.
• Good working knowledge on SQL and R/Python to perform data querying, building BI models and conducting data analysis.
• Experience in data analysis and deep-dive analysis
• Strong data visualisation skills using Tableau, Qlik, PowerBI, Microstrategy or other relevant visualisation tools.
• Good understanding of ETL/ELT concepts and their relevant use cases
• Experience in gathering BI requirements and structuring specifications to produce business-relevant datasets and ensure data quality of the dataset.
• Passion for democratizing data effectively to the wider organization for self-serve
• Keenness to innovate and improve the BI process beyond basic reporting, seeking ways to add value so that the organisation can consume data more effectively.
• Strong communication skills, able to collaborate effectively with both sides of the business and technical divide.
• A self-starter mindset who takes ownership and excels in a lean and fast-paced organisation.
• Knowledge of Statistics & Machine Learning is a plus.
• Team Player with the ability to work across a matrix environment in a fast-paced environment and constantly evolving environment.

Perks that Elevate Your Career Journey

• Mentorship and Career Guidance: Receive personalized mentorship and career guidance to fuel your professional growth and aspirations.
• Inclusive and Collaborative Culture: Immerse yourself in an atmosphere of inclusion and collaboration, where diverse perspectives and teamwork drive innovation.
• Regional Network Connections and Opportunities: Expand your network and access a wealth of opportunities through our regional connections.
• Constant Innovation and Discovery Challenge: Embrace a culture of continuous innovation and discovery, where challenges become catalysts for growth.
• Fun and Product-Focused Culture: Enjoy a vibrant and product-focused culture, where creativity and passion are celebrated.

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, developing and implementing solutions.
• Communicate with clients to identify and define project requirements, scope and objectives
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis. Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Working closely with clients, technicians, and managerial staff.
• Ensuring solutions meet business needs and requirements.
• Updating, implementing, and maintaining procedures and work flow processes.
• Prioritizing initiatives based on business needs and requirements.
• Monitoring deliverables and ensuring timely completion of projects.
• Participate in project design meetings and propose improvements if necessary
• Evaluate potential problems and technical hitches and develop solutions
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
• Supporting project implementation in various way

Requirements

• A bachelor’s degree in computer science or related field.
• A minimum of 5 years of experience in business analysis or a related field.
• Minimum of 1 year experience in Clinical Software Solutions for Long Term Care Industry
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• A history of leading and supporting successful projects.

This is a 6-month contract role based in Singapore office.

Responsibilities:

• Bring operational excellence to a team that handles a large volume of requests from law enforcement and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
• Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the Region, as business need arises, with high quality, speed, and accuracy.
• Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures.
• Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.
• Willing and able to maturely work with sensitive issues that may include graphic content which may be considered offensive or disturbing.

Requirements:

• Fluency in English is required.
• Excellent verbal and written communication skills.
• Strong attention to detail to ensure quality of work.
• Self-starter requiring minimal direction.
• Proven ability to analyze information to assess threat and risk.
• Proven ability to make effective decisions independently using good judgement and rationale.
• BA/BS degree and relevant operational experience.
• Experience prioritizing multiple functions and tasks while managing work time without compromising quality.
• General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role).
• Knowledge of social media suite of products.
• Experience working independently and using good judgment.
• Experience with various computer systems, Internet technology and software.

Key Responsibilities

• Develop user interfaces for web applications using React.js.

• Collaborate with UX/UI designers to implement responsive and visually appealing designs.

• Implement state management using Reacts state and context API or popular state management libraries like Redux.

• Build reusable components and front-end libraries for future use.

• Ensure the technical feasibility of UI/UX designs.

• Integrate front-end elements with server-side logic using API calls.

• Collaborate with back-end developers to define and consume APIs.

• Document APIs for consumption by the front-end team and ensure proper communication between front-end and back-end teams.

• Optimize components for maximum performance across a vast array of web-capable devices and browsers.

• Conduct unit testing of components and perform debugging when necessary.

• Collaborate with QA engineers to ensure the quality of the front-end code.

• Participate in code reviews to maintain code quality and adherence to coding standards.

• Work closely with other developers, designers, and product managers to deliver high-quality software.

• Implement responsive design principles to ensure applications work well on various devices.

• Monitor front-end performance and address any issues promptly.

• Stay updated on industry trends, emerging technologies, and best practices in React development.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a React Developer with a strong portfolio.

• Solid understanding of front-end technologies, including HTML5, CSS3, and JavaScript.

• Proficient in React.js and its core principles.

• Experience with popular React state management libraries (e.g., Redux).

• Familiarity with consuming RESTful APIs.

• Strong understanding of asynchronous request handling and data fetching.

• Knowledge of modern authorization mechanisms, such as JSON Web Token.

• Experience with version control systems (e.g., Git).

Job Summary

We are looking for an experienced Infrastructure Analyst to support a project, in the maintenance of Regional Infrastructure Systems within a large financial organization.

Mandatory Skill-set

• Bachelor's, or Master's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field;
• At least 2 years working experience in IT Support/Infrastructure Engineering;
• Hands-on in ensuring the effectiveness of service management functions like monitoring, network performance, capacity management;
• Demonstrate familiarity with networking principles and protocols;
• Knowledge of system applications such as MS SQL Server, backup software, Application Server, and Checkpoint firewall;
• Have experience in troubleshooting, system administration, and doing the root cause analysis;
• Advanced skills in Microsoft office suite- MS Excel and PowerPoint;
• Exhibit excellent communication skills to effectively interact with both technical and non-technical stakeholders;
• Demonstrate proficiency in troubleshooting and adeptness in problem-solving.

Desired Skill-set

• Command knowledge and practical experience in Information Technology (IT) servers or networks;
• Prior exposure to Virtualization technologies.

Responsibilities

• Collaborate and communicate work across multiple discipline of IT which includes, technical team, Applications, Project Managers and Architects;
• Involved in supporting the Infrastructure delivery services across Asia Region;
• Support the build function by ensuring execution of the major project changes;
• Responsible for the run and change initiatives by partnering with the production and application development teams to meet the SLA for Infrastructure readiness;
• Generate comprehensive documentation such as Maintenance Reports and checklists;
• Maintain accurate records of hardware and software inventory, document maintenance actions, and track issue resolutions;
• Develop and maintain technical documentation encompassing system configurations and procedural guidelines;
• Partner with various teams and tech teams to drive change request for Safety and Soundness which includes EOVS remediation, GEMS and Vulnerability Threat Management;
• Escalate intricate issues to appropriate teams or vendors as needed;
• Apply updates and patches to operating systems, software applications, and drivers to ensure security and optimize performance (Windows Server, RHEL);
• Oversee software license management to ensure adherence to compliance and proper usage;
• Implement robust security protocols to safeguard systems against potential threats and vulnerabilities.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Resource planning and fulfilment of billing hours for outbound (80%) and inbound (20%) sales model. Adoption and communication of global scheduling guidelines to appropriate stakeholders.
• Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws. Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion. Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achieved SLA goals.
• Design different shifts for the sites and make schedule plan ensuring no violation of local labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
• Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as policy team, product & system BP, sales team, sales management team and etc.
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner. Ensures staff optimization, sets goals and objectives, maintains employee records and facilitates effective communication among workers.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Deep understanding of workforce management, including volume & headcount forecasting, performance monitoring and processes/system optimizing and etc
• Proficient skills on EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL, HQL and WFM systems is a plus
• Good communication skills, information analysis & interpret capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Ability to work in a fast-paced, high-pressure environment with dedication, passion and motivation.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.