There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

JOB SCOPE

• Conduct quality audits on all forms of communication e.g.Voice, Emails, Chats to ensure team members meets our Marina Bay Sands luxury brand service standards.
• Review with each team member their quality scores, provide feedback, examples and mentoring on how to improve
• Ensure departmental Forbes and Service Quality Review Audit targets are met through consistent follow up, coaching and trainings where appropriate
• Must be detail oriented, consistent with follow up and coaching
• Ensure all team members are aware of new and resort wide promotions
• Work with Reporting Officer on various projects that will be of benefit to improving customer service, enhancing positive team culture, and increasing the company’s competitive edge.
• Provide a detailed monthly report on the department quality audit scores such as frequently missed standards, areas to improve, etc.
• Provide a monthly overview report to the Management team
• Provide customer service and / or product training where appropriate
• Any other responsibilities that may be assigned from time to time

JOB REQUIREMENTS

• Diploma or University Degree.
• Must have proven 3+ years of experience in a call center or front office environment within a luxury hotel.
• Excellent communication and interpersonal skills, both verbal and written.
• Customer centric attitude and works well under pressure.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Excellent time management, organizational and motivational skills.
• Analytical to be able to spot trends and identify areas of improvement.
• Must have a positive, fun, and enthusiastic personality.
• A team player that takes the initiative to assist Team Member when needed.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Work is subjected to change to meet business/operational needs.
• Proficient in the use of Microsoft Office applications such as Microsoft Word, Excel, and Powerpoint.

· Recognized Diploma in Electrical / Electronic / Computer Engineering / InformationSystems

· At least 3 years’ experience in Data Center Operations

· Basic knowledge of Windows Server 2003/2008/2012 operating system

· Basic knowledge of Unix and Linux operating system

· Basic knowledge of virtualization technologies (i.e. Vmware ESXi, Microsoft HyperV)

· Basic knowledge of network infrastructure

· Basic knowledge of ITSM tools for incident management and service request management

· Possess excellent oral and written communication skills

As a Business Analyst, you will be involved in the software development life cycle (SDLC )and Agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases. The broad area of your role covers the following:

• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users’ requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc;
• Engage customers to explain the rationale of architecture’s selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers’ required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers’ requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects;
• Prepare solutions and proposal for pre-sales activities;

Requirements :

• Must have experience working in banking domin;
• Degree in Computer Science and Engineering;
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester in Java environment.
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;

# Convenient work location nearby Novena MRT

# Good career development opportunities

# Salary Up to $5000 + Excellent Benefits

Our client, a primary healthcare organisation in Singapore is currently seeking an experienced candidate to join them as a Research Analyst.

Responsibilities:

• Design of research studies in collaboration with doctors
• Analyse data using statistical approaches
• Detailing of analysis plans, descriptions of analyses and findings for research protocols, research manuscripts or reports, including statistical power or sample size calculations.
• Oversee, design and manage research databases
• Co-lead research projects and submit ethics approval where appropriate
• Provide educational talks for Doctors and Researchers
• Supervise health advisors on extraction of relevant data from medical records and national records for monitoring and trending of statistics
• Generate reports on statistics for reporting
• Setting up databases using the new generation computer system
• Develop research protocols that can answer epidemiological questions, regarding treatment, prevention and educational programmes, including submission for ethics approval

Job Requirements:

• Master in Public Health or Degree in Biomedical Science or equivalent
• Minimum 2 years of experience in research with strong data analytics experience
• Past experience in doing research from start to end

Looking for a change or for new challenge? Please email your detailed resume in MS Word Format to [email protected]

Johnny Low Jia Rong (Mr.)

Senior Talent Acquisition Consultant

CEI Registration No.: R21100789

Personal Data Protection

"By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyse and validate business processes, systems, and solution requirements.
• Proactively research, identify, and specify solutions to problems.
• Support and conduct visualization, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
• Consider the business implications of the application of technology to the current business environment.
• Develop and execute acceptance test plans and test cases

Requirements:

• Minimum of 2 years of related experience or a Master’s degree and up to two years of experience as a Business Analyst.
• Requirements determination using structured techniques for documentation, analysis, evaluation/ validation
• Decomposition of high- level information into details
• Abstracting low- level information
• Distinguishing requests vs needs
• Distinguishing requirements vs. solutions
• Classifying/ prioritizing requirements; requirements change management and traceability
• Identifying risks; applying creativity to solving complex problems
• Building relationships and working collaboratively
• Effective verbal/ written communication
• Experience in an industry domain.
• Developing structured user manuals and training; business rules modelling
• Develop and executing acceptance test plans

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Main Responsibilities:

• To prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.
• Analysis of bulk product, in-process, raw material or environmental samples according to Standard Operating Procedures and Test Methods.
• Documentation of results in accordance with current Good Manufacturing Practices (cGMP).
• Problem solving of analytical methods as well as troubleshooting of equipment. Involvement in method transfers and validation.
• Involved in equipment qualification and technical selection of QC equipment and/or standards and reagents.
• Assay trend analysis, document revision and update.
• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.
• Any other duties as assigned by your Supervisor/Manager.

Job Requirements

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent.
• Relevant work experience preferably with Lab experience in a biotech or medically related field.
• Good understanding of HPLC and Empower software.
• Well versed in cGMP regulations.
• May require working on 12 hours shift.

Interested candidates please send in your resume to [email protected]

Attn : Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd, EA License No.: 99C4599

Our Client:

Our client is a prominent Japanese IT consulting company. They are actively seeking for a Senior Consultant specializing in Insurance Business Analysis to join their team in Singapore.

The Responsibilities:

• Overseeing business process, determining areas for improvement, and implementing solutions Gathering and Documenting requirements and conducting analysis
• To develop Business optimization strategies

The Requirements:

• Documenting and communicating across cross-functional teams including technical team
• Create comprehensive Test Scenarios based on requirements and Performing UAT Facilitating between stakeholders, technical team, and users
• Monitoring timely completion of project milestones and activities
• Able to apply change management approach and methodology throughout the project, including preparation of related documentation, and reports

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 103240

About the Client

It is an insurance company

Responsibilities

· Required to setting-up products in the product engine, which includes formula coding and product table set-ups.

· Need support the testing of products in the product engine.

· Work with business SMEs (Actuarial Pricing team, Product Implementation team, IT team) to troubleshoot any testing defect arises.

· Ensure timely completion of product testing in accordance with the stipulated milestone

· Able to takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Should maintains awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

· Degree holder in Actuarial Studies.

· Good knowledge or experience in on Python, SQL, VBA, R programming and R Studio,

· Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

**********************************

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

**********************************

Join our team if you're a self-confident and highly motivated individual. Being a quick learner with robust communication skills makes you an excellent fit. Experience the flexibility of working from home with adjustable hours.

Your core responsibilities involves

• Scheduling sales meetings with potential clients
• Updating current clients on company developments
• Handling administrative tasks tied to sales services

It's crucial to note that this position is entirely remote, demanding self-sufficiency and discipline. The salary range is $3,000 - $6,000 monthly. Candidates should possess a minimum of "A" Level, diploma, or degree qualifications.

Data Center Engineer (Facilities)

Job Responsibilities:

• Conduct regular patrols and inspections of the power supply and HVAC systems within the data center.
• Perform scheduled preventative maintenance tasks to ensure the optimal functioning of the data center infrastructure.
• Perform remote hands services include tasks such as securing cabling, checking port numbers, observing, or reporting indicators on equipment, rudimentary observation of the environment, and server reboots.
• Respond and deal with emergency events in daily operation.
• Manage and oversee the Building Management System (BMS), promptly addressing and responding to any generated alerts.
• Ability to respond to issues and provide timely update, and escalation.
• Handle routine alarms and faults of power supply and distribution devices and HVAC systems.
• Maintain & update the relevant operation records, maintenance records, accident handling records and shift handover records.
• Maintain the environment cleanliness and temperature and humidity.
• Manage the safety appliances and instrumentation tools.
• Provide escort to visitors/ technicians to the Data Center room and witness the works that been carried out in the Data Center room.
• Have experience with supporting Data Centre related change and incident tickets.
• Adept with coordinating with multiparty stakeholders.
• Ensure all the compliance of all regulatory laws and company guidelines are met.

Requirements:

• Min of 2 years working experience in Data Center operations/ Data Center facilities maintenance. Candidate with more experiences will be considered for a senior position.
• Diploma or Degree in Computer science, IT systems, Electrical Engineering or any related field.
• Good understanding and hands-on experience on daily Data Center operations.
• Good level of understanding of Data Centre ecosystem e.g. power, cooling, temperature, humidity, fire prevention etc.
• Good level of experience in Capacity review e.g. rack assignment for equipment onboarding.
• Good level of experience in Physical Security operations (e.g Keys and access cards management, and Physical Access).
• Good level of experience in Rack and Stack.
• Good understanding and knowledge in data cabling, i.e. structured cabling, and patching is added advantage.
• Have experience with inventory management. i.e. Nlyte is added advantage.
• Proficient in Microsoft Office (Excel, Word and PowerPoint).
• Proficiency in English for communication with business partners.
• Proficiency in local languages is added advantage.
• Able to work rotating shifts, including weekends and public holidays.

Schedule:

• Rotational shift
• Weekend jobs
• Shift allowance provided

Our client is from Travel industry. They are looking for a IT Business Analyst to assist their team for the next phase of their business. They are located in East.

Duties:

• Analyze user requirements and draft detailed functional specifications.
• Serve as the bridge between business users and technical teams.
• Collaborate with IT teams to ensure timely project delivery.
• Develop comprehensive test strategies and support testing phases.
• Facilitate effective communication among stakeholders.
• Mentor junior analysts and provide training to business users.
• Mitigate business and regulatory compliance risks.
• Stay updated on industry trends related to compliance and technology.
• Proactively address potential concerns and share risk management practices.

Requirements:

• Min Diploma in IT or any relevant field.
• Min 2 years of relevant working experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (NEW JIRN TONE)

Position Objective

The Outpatient Assistant Clinic Manager is responsible for providing leadership and guidance to the clinical team, including Clinic Assistants and Nurses, and ensuring smooth clinical operations and patient care.

Job Responsibilities

• Responsible in overseeing the daily operations of nursing services and patient care
• Direct, supervise and evaluate the quality and appropriateness of all nursing and patient-care-related activities.
• Review, implement and evaluate procedures and policies according to established standards of nursing practices.
• Provide clinical supervision to the nurses and clinic assistants.
• Monitor and ensure cost-effectiveness in the usage and maintenance of clinical resources.
• Collaborate with the specialists and doctors to implement best practices and efficient processes, and with Management in the development of long-term business plans for the clinics.
• Ensure nursing services meet and adhere to licensing and regulatory requirements.
• Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
• Resolve public relations issues and provide service recovery when required.
• Liaise with the company’s stakeholders and corporate partners to ensure smooth clinical experiences for our patients.
• Collaborate with other departments to put in place best practices and ensure efficient processes for the clinics.
• Assist with all audits to be conducted on nursing practices and the clinics.
• Maintain a professional relationship with third parties, such as overseas agents and timely respond to their enquiries according to MOH regulations and company policies.
• Undertake such other duties as may be assigned.

Job Requirements

• Valid Singapore Nursing Board (SNB) practising license
• Minimum of 3 years of nursing experience within clinical environments, coupled with supervisory expertise.
• Experience in performing e-filling for Medisave and Insurance claims
• Degree/Diploma in Nursing or equivalent (recognised by Singapore Nursing Board)
• Prior O&G and IVF experience will be advantageous
• Enjoy interaction with people

Job Competencies

• Problem-Solving Skills
• Time Management Skills
• Effective Communication
• Leadership Skills

If this opportunity resonates with you, we warmly invite you to take the next step by submitting your application through MyCareersFuture portal. Alternatively, you may submit your application via Google Forms (http://tinyurl.com/shg-application-form).

(Only shortlisted candidates will be notified.)

Our client is a global manufacturer. Due to business needs, they are now recruiting a FP&A Accountant to be part of their FP&A team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility:

• Coordinate the preparation, compilation, and analysis of the Annual Budget prior to its submission to the corporate office.
• Analyze financial variances and take a proactive approach by conducting meetings with operations departments to review and discuss monthly forecast performance.
• Synthesize complex data from various sources and transform it into comprehensive management reports.
• Scrutinize a wide range of records and engage with various departments to ensure data accuracy and reliability.
• Oversee SOX compliance and address internal and external audit queries.
• Enhance processes and actively participate in ad-hoc LEAN projects.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 5 years experience in FP&A and SOX
• Experience in manufacturing industry is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

The successful candidate will play an integral role in ensuring data ingested into the organization’s enterprise system to meet the stringent quality requirements required by business. These data are in turn required by business in their pursuit of alpha returns.

• On a day to day basis, he/she will also be involved in various data management tasks, including unstructured data.

Requirement:

• Degree from a recognized tertiary institution.
• At least 2 years of hands-on experience in data management or data analytics within investment and banking industry.
• Experience in SQL and Python.
• Confident and comfortable engaging with various business end users and stakeholders at all levels.
• Meticulous, with a keen eye for details, especially with numbers.
• Experience with data validation and correction tasks.
• Able to multi-task across various activity streams

• Good communication skills to communicate concisely and clearly while working in a team
• At least 1 years of experience in Investment banking / Wealth Management Asset Servicing roles
• Meticulous and accurate with good attention to detail
• Good time management skills and is able to assess time sensitive tasks and execute accordingly
• Good at problem solving and not afraid to speak up
• Proactive and shows initiative to learn
• Settlements /Corp Actions Exp will be helpful
• Banking Operation experience preferred.
• Fresh graduates with a good learning attitude are welcome to apply

Job Description:

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status

Skills Required:

• Working experience as a Service Desk Analyst
• Experience on Microsoft Exchange / Outlook,Microsoft Windows

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

The Opportunity

• Adecco is partnering a consulting company to look for a Business Analyst, Expertise in Transfer Agency with knowledge on Local Unit Trust
• Focus: Process flows / working with project team + client, help on building a platform TA
• Starts off as a 1 year contract with possibility of conversion

The Talent

• Position for contractor with possibility of conversion
• Business Analyst / SME Transfer Agency
• Expertise in Transfer Agency with knowledge on Local Unit Trust
• Tasks : Process flows / working with project team + client, help on building a platform TA
• Knowledge on MFTA is a big plus

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Transfer Agency SME
• We regret to inform that only shortlisted candidates will be contacted

Job Scope:

• Provide analytical support to Senior Finance Manager, Asia
• Responsible for financial planning and analysis support
• Consolidate, review, and analyze to provide concise and relevant commentary when required.
• Create backup schedules to support/detail designated consolidation schedules/topics for Senior Management Review.
• Prepare and analyze monthly/quarterly performance of designated affiliates, and interface with designated regions on financial issues.
• Provide tools and relevant training to “forecast developers” to support them in market and business analysis thus ensuring accurate forecasting for the affiliate with minimal write off or shortage.
• Document assumptions & occurrences for each product portfolio to facilitate business decision-making and provide meaningful variance commentaries on actual vs forecast.
• Coordinate with planning centers to secure supply for affiliates to meet business needs.
• Manage 3rd Party Distributor KPI via monitoring and tracking, regular meeting, and alignment among commercial & operation.
• FP&A leading role in monthly S&OP cycle (VN/ID) for benchmark analysis & demand assumption.
• Other ad hoc duties assigned

Job Requirement

• Bachelor's degree in Accountancy or equivalent with at least 3 years experience preferably in MNC environment
• Good proficiency in Excel or prior experience in SAP system is highly desirable
• Prior experience with US GAAP is an added advantage

Interested candidates do submit your application to [email protected]

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Mandatory Skills:

GIAC Continuous Monitoring Certification (GMON)

OR

GIAC Information Assurance Certified Intrusion Analyst (GCIA)

OR

GIAC Information Assurance Certified Incident Handler (GCIH)

certitifed professionals are needed only.

Ensure compliance with customer's cybersecurity policies.

Perform activities necessary to ensure customer's data systems and networks are secure, sure activities are not limited to log analysis and security assessment of customer ICT systems

Location: Ang Mo Kio

Weekday staggered Shift –

1. Staggered 8.5hr on weekday, between 8am to 8pm.
2. Need to rotate to cover alt Sat(4hr, between 8am to 6pm), OT will be paid if time-off cannot be arranged

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Position Objective

The Centre Manager, Outpatient Services is responsible for providing leadership and guidance to the clinical team, including Clinic Assistants and Nurses, and ensuring smooth clinical operations and patient care.

Job Responsibilities

• Responsible in overseeing the daily operations of nursing services and patient care
• Direct, supervise and evaluate the quality and appropriateness of all nursing and patient-care-related activities.
• Review, implement and evaluate procedures and policies according to established standards of nursing practices.
• Provide clinical supervision to the nurses and clinic assistants.
• Monitor and ensure cost-effectiveness in the usage and maintenance of clinical resources.
• Collaborate with the specialists and doctors to implement best practices and efficient processes, and with Management in the development of long-term business plans for the clinics.
• Ensure nursing services meet and adhere to licensing and regulatory requirements.
• Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
• Resolve public relations issues and provide service recovery when required.
• Liaise with the company’s stakeholders and corporate partners to ensure smooth clinical experiences for our patients.
• Collaborate with other departments to put in place best practices and ensure efficient processes for the clinics.
• Assist with all audits to be conducted on nursing practices and the clinics.
• Maintain a professional relationship with third parties, such as overseas agents and timely respond to their enquiries according to MOH regulations and company policies.
• Undertake such other duties as may be assigned.

Job Requirements

• Valid Singapore Nursing Board (SNB) Registered Nurse practising license
• Minimum of 5 years of nursing experience within clinical environments, coupled with supervisory expertise.
• Experience in performing e-filling for Medisave and Insurance claims
• Degree/Diploma in Nursing or equivalent (recognised by Singapore Nursing Board)
• Prior O&G and IVF experience will be advantageous
• Enjoy interaction with people

Job Competencies

• Problem-Solving Skills
• Time Management Skills
• Effective Communication
• Leadership Skills

If this opportunity resonates with you, we warmly invite you to take the next step by submitting your application through MyCareersFuture portal. Alternatively, you may submit your application via Google Forms (http://tinyurl.com/shg-application-form).

(Only shortlisted candidates will be notified.)

• Up to $5,500 Basic + Bonus + Benefits
• Permanent position/ based in Singapore HQ at Paya Lebar/ 5 workdays/ Overseas business trip available
• knowledge in Electrical/ Mechanical design and construction of building projects preferred.

Our Client, a reputable MNC and leading A1 Main contractor diverse in building, civil and infrastructure projects.

Job Responsibilities:

• Reporting to HOD
• Research and support in implement M&E Design Standard in local and overseas branch office.
• Participate in design progress from Bidding, Design, Construction and Hand-over.
• Review RFP documents/drawings for Bid
• Review and check the design & quality of design documents/drawings, MEP-simulation-model from the Electrical/ Mechanical design viewpoint.
• Site inspection to Appraise works/ products to ensure compliance to specifications and requirements if required.

Job Requirements:

• Bachelor’s Degree in Electrical/ Mechanical Engineering or related field.
• Minimum 2 years of relevant working experience.
• knowledge in Electrical/ Mechanical design and construction of building projects preferred.

Other Information:

To apply please click on the APPLY button to submit your resume with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.
Lionel Cheow
EA License | 14C7092
EA Registration Number | R1105005

Permanent, 5 days , Paya lebar

Our client:

A reputable M & E infrastructure company that design, build n maintain data Centres n company server room

Job scope

· Manage the Testing & Commissioning work for M&E infrastrure service in data center.

· Work closely with client, suppliers, consultants, contractors and relevant authorities in projects managed.Liase with client on weekly basic for the project progress report

· Oversee drawing management and control of technical and construction matters.

· To submit timely purchase request for relevant materials & manpower throughout project cycle

· Adhere to internal process, plan, manage and coordinate M&E projects to ensure that the projects are completed on time, within budget and of highest quality

Requirements

· Min diploma in Building Services/ Mechanical/ Electrical related field

· 3 years experience as project manager

· Professional proficiency in M&E system

· Able to produce T&C report, SAT report and Test Script based on project/site requirement

·

Added advantage:

Experience in IST( Integrated Systems Testing (IST) (Final testing before opening a data center)

PM roles experience in data center M&E project.

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.