Position

Embark on a transformative career journey as a Production Support Expert in our Capital Market Department! Join a forward-thinking team committed to revolutionizing financial technology.

As a Support specialist, you will be immersed in real life production systems, that shape and devise the future of capital markets IT. Unleash your creativity, collaborate with industry leaders, and drive innovation that sets new standards. This is your chance to be a catalyst for change and make your mark in the dynamic world of capital markets. You will have the support and guidance of identified subject matter experts, dedicated communities, as well as established leaders.

You will be working on Treasury/ALM applications and taking care of day-to-day BAU operations (L1/L2) of multiple apps. You will be closely associated with business and be a contact point to provide functional and technical support on Kondor+ platform as well as other in-house developed systems serving TSY and ALM operations. You will also liaise with business analysis and development teams to plan and manage priorities, highlight blockers and critical issues.

You will also be instrumental in optimizing the current procedures, ensure system resiliency with strong focus on continuous improvement. Provide support and mentor junior staff. Align yourself with bank’s initiatives and strategies.

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Qualifications and Profile

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree in relevant specialties

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Job Responsibilities:

· Support daily compensation activities, including reviewing transactions in the HR system, and performing data analysis and reporting.

· Contribute to compensation processes, such as bonus planning, annual salary reviews, equity planning, and promotions.

· Perform market research and analysis to validate compensation recommendations with data-driven insights.

· Offer compensation support to HR teams and business units as needed.

· Ensure adherence to global policies and guidelines.

· Assist with global, regional, and local projects as required.

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Diploma in a related discipline

· Minimum 5 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Job Description:

• Financial Analysis & Reporting: Oversee the preparation of financial reports, forecasts, and planning activities, ensuring accuracy and timely delivery across all country offices. Provide monthly, quarterly, and ad hoc reports, along with variance analyses to track financial performance.
• Cross-Departmental Collaboration: Work closely with various departments to resolve complex issues, drive organizational change, and provide data-driven insights that support business objectives.
• Business Development & Strategy Support: Identify potential growth opportunities, develop action plans, and facilitate communication across departments to ensure effective execution of strategies.
• Strategic Financial Support: Contribute to business case simulations, perform business assessments, and assist with cash flow forecasting to help senior management in making informed strategic decisions.
• Insightful Reporting: Prepare comprehensive reports and presentations for senior leadership, including monthly and annual cash flow statements, consolidated management accounts, and profit-and-loss forecasts.
• Operational & Financial Oversight: Analyze subsidiary financial accounts to ensure alignment with overall group objectives, identifying any potential financial or operational risks.
• Additional Responsibilities: Perform other tasks as assigned by management to support broader finance and strategic functions.

Requirements:

• Experience: Minimum of 2+ years in a similar role, handling regional accounts.
• Skills:Strong presentation, communication, and interpersonal skills, with a proven ability to analyze and interpret financial data.
  Proactive, detail-oriented, and capable of multitasking effectively in a fast-paced environment.
  Advanced proficiency in PowerPoint and Excel, particularly for financial modeling and simulations.
  Ability to create and deliver impactful strategic communications and reports.
  
• Personal Attributes:Resilient, with the ability to work independently and meet tight deadlines.
  Strong organizational skills, with a focus on producing high-quality work under pressure.
  

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855

• Understand user’s business requirements and work with the vendor to identify system functional requirements.

• Work with vendor to estimate effort, create schedule and development plan based on the system functional requirements.

• Work with and get users agreement on the system functional requirements and development plan.

• Work with vendors to create system specifications based on the system functional requirements. Review the system specifications created to ensure no missing design or lack of consideration.

• Work with vendor to create internal linkage test cases. Review test cases created to ensure the proper test coverage.se

• Handover the test completed functionalities to the test management team and release management team.

• Explain the functionalities and what has been tested.

• Respond to inquiries on design etc. after the handover to other teams.

• Manage work progress during development period, including vendors’ tasks and issues occurred during design, development, and testing.

• Make suggestions proactively to improve productivity and maintainability. Share expertise by providing training and knowledge sharing sessions, contribute actively towards team development.

Job Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent fields

• Strong work experience in software development using Java EE technologies and Oracle Database

• Experience in working in a complex matrix organization

• Good knowledge in SDLC methodologies (waterfall)

For more information, please visit to www.gmprecruit.com and search for Job Reference: 22800
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Job Responsibilities
• Understand user’s business requirements and work with the vendor to identify system functional requirements.
• Work with vendor to estimate effort, create schedule and development plan based on the system functional requirements.
• Work with and get users agreement on the system functional requirements and development plan.
• Work with vendors to create system specifications based on the system functional requirements. Review the system specifications created to ensure no missing design or lack of consideration.
• Work with vendor to create internal linkage test cases. Review test cases created to ensure the proper test coverage.
• Handover the test completed functionalities to the test management team and release management team.
• Explain the functionalities and what has been tested.
• Respond to inquiries on design etc. after the handover to other teams.
• Manage work progress during development period, including vendors’ tasks and issues occurred during design, development, and testing.
• Make suggestions proactively to improve productivity and maintainability. Share expertise by providing training and knowledge sharing sessions, contribute actively towards team development.

Job Requirements
• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields.
• In-depth experience in Java related technologies with prior experience in data/interface mapping and troubleshooting.
• Experience working with Oracle Weblogic, Linux and Oracle DB.
• Experience in banking software development in payment domain will be added advantage.
• Understanding of SWIFT MX messages with relevant knowledge in International Payments/ Fund Transfers / SWIFT-based systems.
• Experience in analyzing information from stakeholders and map business requirements to existing processes to identify gaps and/or opportunities.
• Able to create a software design blueprint based on a broad design concept, and business and user requirements.
• Experience in design test scenarios and implement new or complex tests, investigating issues or gaps between actual and expected results.
• Able to handle problems from diagnosis and prioritization to the identification and implementation of solutions.

For more information, please visit to www.gmprecruit.com and search for Job Reference: 21060
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

• Support daily compensation operations by reviewing HR system transactions, conducting data analysis, and preparing reports.
• Assist in the execution of key compensation processes, including bonus planning, annual salary reviews, equity allocation, and promotions.
• Perform market research and analysis to ensure compensation strategies are data-driven and aligned with industry standards.
• Provide compensation-related support to HR teams and business units as required.
• Ensure adherence to global compensation policies and compliance with established guidelines.
• Contribute to global, regional, and local projects as needed, supporting various compensation initiatives.

Requirements

• At least 2 years of experience in compensation and benefits
• Strong analytical skills and proficiency in data analysis tools (e.g. Excel).
• Proficiency in Microsoft Excel

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Role: Production Support Analyst

Job Level: 6-9 years of relevant experience (L3)

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

• Bachelor’s degree in computer science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• At least 10 years of Mainframe experience.
• At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.
• Cards and payments domain Knowledge.
• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
• Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.
• Prior application or production support experience is a plus.

Key Domain/ Technical Skills:

• Mainframe, Cardlink
• COBOL, JCL, VSAM, CICS, Ezytrieve
• Microsoft Office.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Position

We are starting the decommissioning of our Kondor Plus trading platform for our Treasury business to transfer this activity to our main front office target platform (Orchestrade or OT). Orchestrade is already implemented for a large list of assets and business lines.

The DeKOT project (decommissioning of Kondor+ to migrate into Orchestrade) will migrate our worldwide cross asset treasury platform (all products) booked in several instances of Kondor Plus. We are creating a team in Singapore to take in charge some part of the project (e.g. In-bound and out-bound flows of the platform for various systems or modules, API…). Performance and latency of those interfaces will be key for the success of the project.

With strong interactions with our Paris Head office team, the business analyst would work with the first team members and development team based in Asia in Singapore, our IT treasury team, business stakeholders in the region and our head office teams. The team will be fully allocated to this project and will be part of a multi sites project team.

Main responsibilities

Build & change management

• Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate user acceptance tests.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

• Troubleshoot and fix issues/bugs.

Continuous improvement

• Improve operational processes.

Qualifications and Profile

• Minimum 5 years experience as front office post trade business analyst.
• Experience on Front Office systems (In-house or third-party systems).
• Understanding of financial assets (banking treasury products) and trade lifecycle particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data...
• Experience in interfacing FO or BO systems with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Technical background with shell script and sql/plsql, knowledge preferable of .net core / java and Azure devops

The candidate should have analytical and problem solving skills, a pro-active mind-set, and proven ability to work individually under pressure. Team player with good interpersonal skills. Very good communication skills and keen to work with business users.

All candidates, but particularly seniors, are held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. Your spoken English must be extremely fluent. We are an international bank and communication in English with collaborators the world over will be a big part of the job, especially over the phone. Good “written” or “professional” English will not be sufficient for this role.

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Working Hours

• Work in ASIA region : (9am – 6:30pm SGT)

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Collaborate with business stakeholders and functional teams to gather and document requirements for SAP ERP system enhancements and customizations.
• Translate business requirements into functional and technical specifications, and work with developers to create efficient ABAP programs, reports, and interfaces supporting business processes.
• Perform configuration settings and maintenance on the FICO modules.
• Develop and maintain functional and technical documentation, including program specifications, test plans, and user guides.
• Identify opportunities to optimize existing SAP processes, recommending and implementing improvements to enhance operational efficiency and effectiveness.
• Participate in system upgrades, patches, and new module implementations by providing technical expertise and analysis.
• Troubleshoot and resolve SAP-related issues, providing timely support to end-users.
• Stay up-to-date with the latest SAP technologies, trends, and best practices to propose innovative solutions.
• Perform any other duties assigned by the IT Manager.

Job Requirements:

• Degree/Diploma in Information Systems, Computer Science, or related disciplines.
• Strong understanding of SAP modules and processes, with the ability to analyze and interpret complex business requirements.
• Minimum of 3 years' experience supporting SAP FICO modules.
• Strong research and analytical skills with excellent verbal and written communication abilities.
• Strong problem-solving and troubleshooting skills.
• Ability to adapt to evolving SAP and IT technologies.
• SAP certifications and experience with SAP S/4HANA are a plus.
• Proficiency in other tech tools like RPA is a bonus.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

We are seeking for a new talent to join the Business & Technology Integration team

Responsibilities:

• As a Business Analyst, you will be responsible for analyzing an organization and designing its processes and systems.
• This includes assessing the business model and its integration with technology, researching, gathering, and synthesizing information.
• You will also be expected to be a subject matter expert (SME), collaborate and manage the team to perform, make team decisions, engage with multiple teams, and contribute to key decisions.
• Additionally, you will provide solutions to problems for your immediate team and across multiple teams.
• Conduct in-depth analysis of business processes and systems
• Identify customer requirements and define future state and/or business solutions
• Research, gather, and synthesize information
• Collaborate and manage the team to perform
• Contribute to key decisions and provide solutions to problems

Requirements:

• MUST have applied Korean in professional setting and use it for technical implementation
• Expert proficiency in Business Process Design
• Analysis is required.
• Advanced proficiency in Business Process Analysis Tools and Business Model Strategy is recommended.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Job Description:

Functional Support:

- Understand business needs and translate them into technical requirements.

- Analyze and design for new enhancements/functionalities.

- Data mining and testing to ensure new enhancements/ functionalities to meet business needs.

- Work with users and developers to improve processes and functionality.

Technical Support:

- Assist with Java application development and troubleshooting after post-implementation.

- Write and optimize SQL queries for reporting and data analysis.

- Support users with technical issues and work on improving system performance.

Problem Solving:

- Identify and fix technical issues related to Java/Cobol applications and SQL databases after post-implementation .

- Help analyze operational problems and suggest improvements.

Teamwork:

- Work closely with both technical teams and business users to ensure smooth communication.

- Contribute to system improvements and process automation.

Requirements:

Skills and Requirements:

- Knowledge of Java and Cobol Mainframe programming

- Experience with SQL databases and query writing.

- Good functional business analysis skills and attention to detail.

- Good problem-solving skills and attention to detail.

- Strong communication skills to work with both technical and non-technical teams.

- A team player who is eager to learn and grow.

Optional 'Good to Have' Skills:

- Experience with Enterprise Java-related backend frameworks (e.g., Spring, Hibernate, JPA).

- Experience with frontend UI development, particularly with React and Typescript.

- Experience with Microsoft Excel VBA and Excel Macros.

Qualifications:

- Bachelor’s degree in Computer Science, IT, or related field.

- 3-4 years of experience working with Java, Cobol and SQL.

- 3+ years of experience in Implementation (SDLC) and Change Request Related.

- Experience in technical support or a similar role is a plus.

Job Summary

The Tax Schemes portal is an online platform for the administration of tax schemes for the financial sector.

The functional role of a Business Analyst (“BA”) is to help support the Product Owner in implementing the portal and conduct the necessary activities to ensure product fit which include:

1) Leading and supporting business requirements clarifications.

2) Creating and maintaining process maps and workflow maps.

3) Keeping documentation of project work.

4) Leading and supporting product validation and user acceptance tests.

5) Supporting training and briefings to users and stakeholders for product launches.

6) Monitoring product performance.

Key Responsibilities

· Manage the business requirements and functional solution aspects of the project.

· Analyse the stakeholders’ needs to identify improvement opportunities.

· Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.

· Work with the stakeholders to ensure smooth implementation of new solution, including change management activities to ensure buy-in for the solution.

· Perform business analysis:

i. Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track and trace requirements.

ii. Enterprise Analysis: Refine and clarify business need, define solution scope, and develop business case.

iii. Elicitation: Explore, identify, and document business needs

iv. Requirements Analysis: Assess current state, analyse stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.

v. Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.

· Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.

· Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.

· Lead and perform system validation activities and user acceptance tests.

· Review performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.

· Assists with the documentation of technical design, specification, and technical solution.

· Maintains document repositories used by project teams and assists with project documentation as needed.

What we are looking for

· Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles

· Past track record in business analysis, application solutioning and design

· Ability to model business requirements in business process modelling tool.

· Ability to perform qualitative, quantitative and root-cause analysis.

· Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.

· Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

· Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management

· Knowledge of Singapore Government procurement and governance processes will be an added advantage.

· Knowledge of design thinking and workshop facilitation will be an added advantage.

Job Description

• Supervising the daily operations of the customer service team
• Create and maintain customer profiles, and identify the key qualification criteria for the customer service team
• Manage and streamline the lead qualification process
• Conduct customer satisfaction surveys
• Establish a reliable customer loyalty program
• Continually review and standardize protocol on handling customers via message and calls
• Perform regular audit and checks on customer service standards
• Manage the digitalization of customer service workflow and implementation of customer relationship management (CRM) software
• Conduct daily roll call and debrief on work assignments with customer service team
• Establish Key Result Areas and performance review for the team
• Quarter and bi-annual forecast reporting and planning for Management review
• Promote and align processes and objectives with organizational business focus on Digitalization, Internalization, and Sustainability

Job Requirement

• Bachelor’s degree, preferably in business administration
• 10 years of experience in customer service
• Strong leadership and negotiation skills
• Knowledge and experience in using customer relationship management (CRM) applications such as Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central will be preferred

Aventir Group Pte Ltd
EA License: 24C2542

Permanent, 5days, Paya Lebar

Our client

MNC in air conditioning and humidification system solution serving high tech industry.

Responsibilities:

· To Conduct assessments of hvac designs to ensure that they meet the required specifications and standards within allotted timeline.

· To verify and prove that hvac systems in data centre build and function according to the requirement.

· To execute, lead n manages the commissioning process across all projects, from start-up, designing, construction, acceptance, functional performance and systems testing to operational turnover.

· Management of 3rd party commissioning agents, supplier, contractor, client to resolve any issues on site

· To perform project closeout and handover

· To produce Commissioning Report for each project.

Requirements:

· Diploma in Mechanical Engineer or related disciplines.

· 3 years’ experience in hvac data centre of commissioning management or hvac data centre design management

· Proficient in data centre safety and industry standards

· 3 years’ experience in physical M&E equipment in data centre (especially hvac0

· Speaks and write 2 languages.

Please email your resume ( in word document )to [email protected].

We regret only shortlisted candidate will be notified.

Job Description:

• Lead and oversee the daily operations of a dynamic customer service team, ensuring exceptional service delivery.
• Develop and maintain comprehensive customer profiles, identifying key criteria to enhance team performance.
• Streamline and optimize the lead qualification process for greater efficiency and effectiveness.
• Design and execute customer satisfaction surveys to gather actionable insights.
• Establish and nurture a customer loyalty program to boost retention and brand loyalty.
• Continuously review and standardize communication protocols for handling customer inquiries via messages and calls.
• Perform regular audits to ensure customer service standards are consistently met.
• Drive the digital transformation of customer service workflows, including the implementation and optimization of CRM software.
• Lead daily team roll calls and debriefs, ensuring alignment and clarity on work assignments.
• Establish and track Key Result Areas (KRAs), conducting performance reviews to support team development.
• Prepare quarterly and bi-annual forecast reports for management review, ensuring alignment with business goals.
• Align team processes with the organization’s focus on digitalization, internalization, and sustainability initiatives.

Job Requirements:

• Bachelor’s degree in Business Administration or a related field.
• At least 10 years of experience in customer service, with a proven track record in leadership roles.
• Strong leadership, communication, and negotiation skills.
• Experience with CRM applications, particularly Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is highly preferred.

Aventir Group Pte Ltd
EA License: 24C2542

This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments!

As an Analyst with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients holding a relationship with JPMorgan Hong Kong.

Job Responsibilities

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time

• Adhere to the department policies and procedures and drive the same value within your team

• Engage professionally in person, emails and on the phone to assist with every client need or issue

• Work independently and in a team environment to maximize productivity in a most efficient manner

• Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

• Help align your and your team’s performance to the broader organizational goals

• Participate in team projects and governance activities

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of relevant experience in customer service, operations, treasury, sales or portfolio management

• Advanced/Specialist/Management/Graduate Diploma or equivalent

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

• Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients based in Hong Kong

• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

• Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred Qualifications, Capabilities, and Skills :

• Work experience primarily in banking or the financial service industry

• Ability to use data to create metrics and reporting

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c2066f55b57fee6b3f5af047228f9e04

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Technology Risk/Technology Audit

Key Job Duties:

1. Role : Technology Risk Management Analyst - Audit and Third Parties Risk Assessment
2. Degree in computer science/engineering or related disciplines.
3. 1+ years of hands-on IT Risk / Technology Risk management experience in the banking or financial or insurance industry, preferably led a risk team before.
4. Technology Audit / Third Parties Risk Assessment / Technology Obsolescence/ Technology Risk Management experience- must
5. Must have working experience in IT Risk, IT Audit and Process Assurance for at least 01+ years
6. Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.
7. Work closely with the Process Assurance Team Lead to drive process improvement and enhance operational efficiencies within the team
8. Create / Update recurring Process Assurance review reports and dashboards for Project stakeholders, management, and other key collaborators
9. Provide Audit support for various internal and external audits of identified projects
10. Work closely with Project Managers, Technical Delivery Managers, and other key Project stakeholders to guide the project on best practices and SDM compliance
11. Ideate and drive innovative and engaging solutions to increase SDM Process awareness / adoption and best practices utilization
12. Provide feedback on the SDM process and review SDM process enhancements as an SME
13. Aside from day-to-day duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Permanent, 5 days, Toa Payoh

Our client:

Data center Cooling Solution Provider

The candidate will be responsible for managing partnerships and channel relationships to drive growth and expand our market presence. This role requires a strategic thinker with excellent communication skills and a proven track record in the Data Center industry.

Job scope

1. External Partnership Management n channel management

· Identify, evaluate, and establish strategic partnerships with key stakeholders in the data centre industry.

· Have win win mindset and proficient with negotiating partnership agreements

· Develop and maintain strong relationships with

· Identify and onboard new channel partners (reseller , distributor)

· To develop n execute channel strategies to maximize market reach and sales performance.

· To engage with channel partners, including training, marketing materials, and joint marketing campaign

· Visit channel partners to offer support, gather feedback, and assess market needs.

Internal

· Work closely with internal teams, including sales, marketing, and product development, to ensure alignment and coordination.

Requirement:

• Bachelor’s degree in sales/marketing / mechanical engineering
• 3 years of experience in business development, partnership, and seller channel management in data centre industry.
• Able to travel as required.
• Experience in asia market an added advantage

please email your resume in microsoft word format to [email protected].

Salary: up to $3700

Duration: 8 months

Working Days & Hours: Mon-Fri Office Hours

Location: Bugis

Job Description:

• Define principles and implement logic for computation of variable cost components at geographical, trade level, in order to derive a standard cost box rate by equipment size type for every port-pair combination
• Continual enhancement of costings logics in order to adapt to the changing market landscape and to drive optimal pricing and cargo selection decisions
• Perform regular analysis to identify and report any variances between the calculated costs and actual shipping operations costs
• Perform periodic assessment and analysis of equipment situation at each location to determine the equipment balance assumption and repositioning costs applied in system.
• Collaboration with multiple stakeholders from regional offices, local agents, procurement, finance, trades, etc to provide accurate cost information in system
• Provide business requirements to Information System Department for any analysis of backend data and development of system enhancement to improve costing accuracy

Job Requirements: Min Degree in Maritime / Data Science / Statistics or similar

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

1 year contract under employment agency payroll

Singaporean with min NITEC in IT, keen in data center operator position, comfortable to working 12hrs rotating shift (8 to 8 rotating) to apply. CAT 2 clearance required before start work

Work location: Sin Ming

Salary: $2200 - $2730 (Depend on experience, company do not provide bonus)

Work on 12hrs rotating shift (8 to 8 rotating)

Shift allowance: $8 per Day Shift & $20 per Night Shift

Annual leave 10 days

Requirement:

• Singaporean (required to cleared CAT2 clearance before starting work)
• Nitec in IT
• Willing to work 12hours rotating shift (8 to 8)
• Must serve 2 months notice when hired for this project

Primary role to act as DC operator to

• Processing vendor/visitor DC security clearance.
• Escort vendor/visitor into DC.
• Escalation and attending to alert notification (after office hours).
• Support monthly, quarterly, yearly maintenance and Building management maintenance, E.g. power shutdown, aircon, UPS.
• Support and coordinate for hardware disposal, E.g. Harddisk, media, backup tapes.
• Load/Unload backup tapes and prepare to send off-site.
• Maintain and update hardware inventory and rack system.
• Conduct daily checks to ensure DC temperature at acceptable level, unusual blinking light and sound generated from devices.
• Raise incident in ITSM and monitor till closure.
• Prepare daily/monthly report to customer.

Title: Systems Analyst | Java | Microservices

Perm

• Design, program, and implement large distributed systems with microservices.
• Ensure performance, scalability, reliability, and security architecture meet requirements.
• Translate functional requirements into design.
• Define best practices and standards for microservices implementation.
• Identify and mitigate design risks, providing quality solutions.
• Evaluate and implement industry technologies for cost, compatibility, and usability.

Requirements:

• Bachelor's degree in Computer Science with 12+ years of experience in architecture development.
• Proficient in Java/J2EE, Spring Boot, and microservices design.
• Strong understanding of SOA, REST, and SOAP services.
• Experience with middleware/messaging technologies like MQ, JMS, Kafka.
• Hands-on experience with Azure Kubernetes Service (AKS), Spring Cloud, and Azure API Gateway (APIM).
• Familiar with OAuth, PCI, and security coding standards.
• Knowledge of MSSQL, data modeling, and performance optimization.

Preferred:

• Experience in migrating TIBCO services to Spring Boot microservices.
• Background in gaming or hospitality is a plus.

(EA:20C0196)

R22108971

• Deliver a 1st class Production Support service to stakeholders
• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Drive technical remediation in line with agreed non-functional requirements
• Evidence continual service improvement of processes and tasks (via automation)
• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team’s and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 3+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
• Strong working experience in Microsoft Dynamics CRM application production support
• Strong understanding of Microsoft Dynamics CRM application architecture
• Excellent troubleshooting skills in Control-m batch issues, SSIS packages
• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
• Hands-On experience in writing / debugging scripts, code, and database queries
• Solid understanding and execution of DR & BCP
• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

Domain/Business Area:

· Retail Banking

Key Responsibilities:

· Experience in retail banking with a focus on managing digital banking projects

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.

Requirements

· 4+ years of experience as a Business Analyst, preferably in the banking industry.

· Prior experience in Retail banking or Digital Banking

· Experience with Agile methodologies.

Key Responsibilities:
Functional Support:

• Understand business needs and translate them into technical requirements.
• Analyze and design for new enhancements/functionalities.
• Data mining and testing to ensure new enhancements/ functionalities to meet business needs.
• Work with users and developers to improve processes and functionality.

Technical Support:

• Assist with Java application development and troubleshooting after post-implementation.
• Write and optimize SQL queries for reporting and data analysis.
• Support users with technical issues and work on improving system performance.

Problem Solving:

• Identify and fix technical issues related to Java/Cobol applications and SQL databases after post-implementation.
• Help analyze operational problems and suggest improvements.

Teamwork:

• Work closely with both technical teams and business users to ensure smooth communication.
• Contribute to system improvements and process automation.

Job Requirements:

• Bachelor’s degree in Computer Science, IT, or related field.
• With 3 - 4 years of experience working with Java, Cobol and SQL.
• With 3+ years of experience in implementation (SDLC) and change request related.
• Knowledge of Java and Cobol Mainframe programming
• Experience with SQL databases and query writing.
• Good functional business analysis skills.
• Good to have experience with Enterprise Java-related backend frameworks (e.g., Spring, Hibernate, JPA), Front-end UI development, particularly with React and Typescript, and experience with Microsoft Excel VBA and Excel Macros.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

· Strong understanding of banking regulations (e.g., Basel III, Dodd-Frank, MiFID II, GDPR, AML/KYC).

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.