At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As a Facilities Management team Leasing Executive (Residential) for Knight Frank, you’ll be instrumental in ensuring our residential communities are well-maintained and thriving. This role puts you at the forefront of managing tenant relationships, lease negotiations, and community satisfaction, fostering a seamless living experience for residents. If you’re passionate about residential real estate, excel at maintaining high occupancy rates, and enjoy creating positive tenant experiences, this role offers a rewarding opportunity to grow within a respected real estate leader.

This role is perfect for someone ready to enhance the residential leasing experience, utilizing their expertise to contribute to Knight Frank’s high standards in property management. If you thrive in a dynamic environment and are excited about residential real estate, we’d love to hear from you!

What you will be doing:

• Lease Management: Oversee leasing activities, including the preparation of Letters of Offer and Tenancy Agreements, and collaborate with solicitors on lease documentation.
• Budgeting & Reporting: Prepare annual budget forecasts and generate monthly management reports to track performance and support strategic decision-making.
• Market Research & Occupancy Strategy: Stay updated on residential trends, constantly reviewing tenant mix and occupancy strategies to maintain a high occupancy rate.
• Resident Relations: Build and nurture positive relationships with residents, addressing tenancy matters such as move-ins, compliance, and maintenance promptly and professionally.
• Financial Management: Manage residential rental income and arrears, working closely with the Finance team on billing, deposit refunds, and related financial matters.
• Authority Liaison: Coordinate applications and liaise with relevant authorities on lease-related matters, ensuring compliance and a smooth leasing process.

What we’re looking for someone who’s:

• CEA Qualified: Holds the necessary qualifications to be registered with the Council for Estate Agencies (CEA).
• Experienced in Real Estate: Has a Diploma in Real Estate or a related discipline, with at least 5 years of experience in residential leasing or property management.
• Skilled in Negotiation & Marketing: Strong in lease negotiations and able to engage effectively with a diverse range of tenants and stakeholders.
• Detail-Oriented & Analytical: Meticulous in documentation, with solid financial analytical skills for managing budgets and lease-related finances.
• Proactive & Resident-Focused: Brings excellent interpersonal skills to foster positive resident relations and address their needs efficiently.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

Responsibilities

• Head of the site to lead site team to deliver quality services to clients.
• Manage the estate to achieve operations and maintenance at an optimal level
• Build a strong relationship with the team, council members and residents
• Manage term contractors and monitor their service performance
• Keep track and conduct renewal reviews of service agreements and insurance policies
• Manage daily operations in compliance with relevant building regulations and laws
• Attend to feedback and complaints promptly
• Convene and attend council meetings and AGM
• Check financial transactions and prepare an annual budget

Requirements

• Degree in Project & Facility Management, Real Estate or its equivalent qualifications
• At least 5 years of Condominium management experience
• Proficient in critical thinking with adaptability in the workplace
• Strong leadership and client relationship skills
• Ability to work in dynamic and fast-paced work environment
• Candidates with experience in TOP projects will have an added advantage

Benefits:

• AWS, Performance Bonus
• Structured Training Programs
• Birthday Leave

Role Description

This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.

How your day looks like?

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures, using guest name at all times
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time, and also future availability
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Manage upselling opportunities, email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular, global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.

Vendor and Client Management

• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the Client’s organization
• Achieve Key Performance Indicators and Service Level Agreement target

Operations

Be flexible and take on operations and facilities management projects when procurement projects are not underway. Brief scope of facilities management is provided as below

• On-site point of contact for Facilities in the client’s premises
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Has a customer service oriented attitude
• Ensure feedback are actioned to the satisfaction of the end user.
• Pro-actively manage Clients ‘expectations ensuring that the service levels are maintained.
• Conduct instructional briefings on inspection of premises to appointed contractor
• Prepare budgets for services under Workplace and Soft services
• Track and ensure timely work execution by appointed contractor to housekeep/maintain meeting rooms, social hubs and in-door plants
• Develop and monitoring of the Planned Preventative Maintenance programme
• Ensure all Reactive Maintenance is completed as per the agreed timeframes
• Carry out and support annual building power shutdown maintenance program
• Assist to coordinate with Fire Safety Manager to carry out building fire warden briefing and evacuation exercise
• Ensure building are maintenance standard meet authority requirement
• Assist the Management Team with the coordination of Churn and other relocations activities as required
• Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Senior Management
• Follow established escalation procedures and incident reporting procedures, management and recovery

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As our Facilities Management Project Executive, you'll play a key role in supporting the efficient management of building projects, term contracts, and maintenance initiatives. In this position, you’ll be instrumental in handling tender processes, project oversight, and contract administration to ensure quality and compliance across our portfolio. This role is perfect for someone who enjoys a hands-on approach to project and contract management and thrives in a collaborative environment.

What you will be doing:

• Manage building, mechanical, and electrical projects, liaising with various stakeholders to ensure all works are on track.
• Develop and roll out tender documents for term contracts and projects, evaluate proposals, and provide recommendations for client and management approval.
• Oversee contract execution, ensuring project timelines, budgets, and standards are met.
• Attend project and client meetings to discuss project progress, resolve issues, and provide updates.
• Take on additional responsibilities as assigned by your supervisor to support team goals.

We’re looking for someone who’s:

• Hold a Diploma in Quantity Surveying, Construction, or a related field and has hands-on experience with tender processes and project execution.
• With at least 2 years in related roles (such as quantities surveying and project management), especially in the building and construction industry.
• Able to manage multiple tasks and ensure timely submission of tender and project documentation.
• Capable of working effectively with clients, contractors, and internal teams to ensure project success.
• 
  

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

About Chambers International

Established in 1980, Chambers International, has built a strong presence in Singapore as a reputable group of companies providing a comprehensive range of professional real estate consultancy services, including integrated facilities management and strata title management.

We're Hiring!

The ideal candidate should have excellent organizational and time management skills, as well as strong attention to detail. Proficiency in computer skills, including MS Office, is essential. Previous experience in an administrative role is preferred. If you are a proactive and reliable individual with a positive attitude and a willingness to learn, we welcome you to join our team.

Responsibilities

• Perform data-entry, printing, filling, documentation, etc.
• Sorting & distributing mail
• Assist in inquiries and concerns from the owners/tenants
• Answer incoming call in a courteous
• Assist owners/tenants in the application of move in/move out, renovation request, etc.
• Issue official receipts to owners/tenants for the financial transactions
• Keeping record of all financial transactions(maintenance fees, renovation deposit and other incomes) at all times
• Review and processes invoices received from the suppliers/contractors
• Provide the financial transactions summary, invoices, official receipt, etc. to the Headquarters' Accounts Department
• To maintain stock of stationery supplies and equipment maintenance record for the department
• Put up purchase requests for all approved purchases for the necessary approvals and verify invoices for the raised purchases upon delivery of goods and services
• Assist on any ad-hoc tasks as required by the department

Requirements:

• Minimum GCE ‘O’ level or equivalent
• 1 year admin support experience, relevant experience in the service industry or residential development will be an added advantage
• Good Customer Service Skills, possess fluent communication and interpersonal skills
• Proficient in Computer Skill such MS Office
• Meticulous and have an eye for details, able to multi-task and independent

Interested applicants please indicate with details in the resume as below:

• Notice period/Intended start date
• Last drawn and/or current salary
• Expected salary
• Reasons for leaving current and/or last employment
• Position applied for in the email

We regret that only shortlisted candidates will be notified.

About Chambers International

Established in 1980, Chambers International, has built a strong presence in Singapore as a reputable group of companies providing a comprehensive range of professional real estate consultancy services, including integrated facilities management and strata title management.

We're Hiring!

The ideal candidate should have excellent organizational and time management skills, as well as strong attention to detail. Good knowledge in computer skills and previous experience in data entry/administrative role is preferred. If you are a proactive and reliable individual with a positive attitude and a willingness to learn, we welcome you to join our team.

Responsibilities:

• Manage full sets of accounts
• Prepare the monthly financial reports on timely
• Liaise with auditors for yearly audits for audit or tax purposes.
• Prepare and submit quarterly GST return.
• Provide general administration support
• Other Ad hoc duties as assigned

Requirements:

• Diploma in Accounting or equivalent
• Minimum 1-2 years accounting experience
• Proficient in computer skill such MS Office
• Relevant experience in the residential development or service industry
• Possess fluent communication and interpersonal skills
• Meticulous, organised and detail-oriented
• Hardworking and responsible team player
• Able to work in a fast-paced environment and manage multiple tasks at one time

Interested applicants please indicate the details in your resume:

• Notice period/Intended start date
• Last drawn and/or current salary
• Expected salary
• Reasons for leaving current and/or last employment
• Position applied for in the email

We regret that only shortlisted candidates will be notified.

Other Information:

This position involves multiple workplace locations in Singapore.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As a Business Support Executive at Knight Frank, you’ll be at the heart of our operations, working closely with the Managing Director to keep things running smoothly. From managing schedules and creating impactful presentations to coordinating key business activities, this role offers you the opportunity to showcase your organizational skills and be a pivotal part of our success.

What you will be doing:

• Provide comprehensive administrative assistance to the Managing Director, including managing appointments, organizing meetings, preparing expense claims, and generating reports.
• Create fee proposals, PowerPoint presentations, and materials for tender interviews.
• Prepare detailed reports and presentation materials for board meetings, while recording accurate meeting minutes for timely distribution.
• Coordinate, prepare, and review review documents for accuracy and compliance, and efficiently manage Managing Agent agreements and other administrative tasks.
• Handle incoming correspondence, including emails and calls, responding or redirecting inquiries as necessary.
• Assist with various tasks as assigned by the Managing Director to ensure the seamless execution of day-to-day operations.

We’re looking for someone who’s:

• Able to manage multiple priorities efficiently and with attention to detail.
• Has excellent verbal and written communication skills to interact effectively with stakeholders.
• Proficient in Microsoft Office, especially PowerPoint, Word, and Excel, with the ability to learn new tools quickly.
• Demonstrates initiative in problem-solving and takes ownership of assigned responsibilities.
• Meticulous in reviewing documents and ensuring accuracy in all deliverables.
• Thrives in a dynamic environment and can seamlessly manage ad-hoc duties.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

We are seeking a highly motivated and dynamic Leasing Administrative Assistant to join our team! If you are passionate about real estate, possess strong interpersonal skills and thrive in a fast-paced environment, we want to hear from you.

What you will be doing:

• Arrange appointments for property valuations and viewings.
• Prepare and issue Letters of Offer and generate tenancy agreements.
• Assist with lease renewals.
• Maintain and update tenant details in the Leasing System.
• Prepare and submit monthly leasing reports.
• Place advertisements in newspapers and on Property Guru.
• Apply for new utilities accounts for tenants.
• Prepare monthly occupancy reports.
• Provide essential administrative assistance to the Marketing/Leasing department.
• Update and manage vacant unit listings and share them with co-broking agents.

What we’re looking for someone who’s:

• Proficiency in MS Office applications.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

About the role:

Reporting to the Deputy Director and/or Director, this role will need to lead and manage the Premas valuation division which include the following duties:

• Work with your manager in meeting sales target
• Manage direct reports responsible in respective internal team. These include internship and recruitment programs
• Provide supervision and guidance to subordinates and other juniors
• Undertake portfolio assignments and non-standard/ specialized valuations
• Work towards pitching and winning assignments which include business development in existing and new bank panels/ portfolio, provide indicatives and bulk reconciliation
• Review and work out standard of procedure/ workflow to meet the needs of the unit as and when
• Maintain and build relationships with corporate clients and bankers
• Conduct valuation assessment and write formal reports for all types of real estate properties, and any other ad-hoc projects that you may be required to undertake at the Company’sdiscretion
• Ad-hoc duties as assigned by the Director
• Take accountability and ownership of Workplace Safety & Health (WSH) standards and outcomes in building up a Safety Culture.
• Cross-sell other teams’ capabilities when the opportunity arises

About the role

• Bachelor’s or master’s degree in real estate or accounting
• At least 2 years of relevant work experience in the fields of property valuation or real estate related industries
• Strong real estate knowledge, including broad market fundamental
• Strong interpersonal and communications skills, with the ability to build internal and external networks
• Strong work ethics and the ability to adapt to new challenges in a collaborative team environment

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Taking care of the daily operations

The site’s daily operations will be at the heart of your role. As the person in charge, you’ll help the site managers provide high-quality property management services and plan the site’s daily operational activities. You need to constantly wear your proactive hat as you will be responsible in the site’s upkeep and emergency/crisis management plans.

Winning clients’ trust and confidence

At JLL, we value client satisfaction above all else; and an ideal candidate will uphold this vision. As property officer, you’ll ensure that we constantly satisfy our clients with excellent services that meet their business needs. You’ll also see to it that the site’s operation complies with relevant building statutory requirements. Likewise, you’ll champion good working relationships with various people such as council members, residents and your team member.

Sound like you? To apply you need to be:

Knowledgeable and experienced

Do you have a strong grip of BMSMA laws related to a condominium? Do you have two to three years’ experience in residential property management? Are you an ace in Microsoft Office Software and condominium management software? If you said yes to all these, then we are more than happy to work with you.

Professional and efficient

An ideal candidate is well-versed in both oral and written communication and possesses positivity and a can-do attitude. Likewise, an excellent property executive effectively resolves conflicts while maintaining professionalism in the process. Most importantly, an ideal candidate can efficiently work in a fast-paced environment and has a solid know-how of the most recent technology. If you have all these qualities, then you are what we’re looking for.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Facilities Finance Administrator

Work Dynamics - Integrated Facilities Management

We are seeking a detail-oriented Facilities Finance Administrator to support our facilities management team with financial processes, budgeting, and reporting. The ideal candidate will have strong analytical skills, attention to detail, and the ability to manage multiple financial tasks efficiently.

Key Responsibilities:

Financial Processing:

• Process invoices and expense reports for facilities-related costs
• Reconcile accounts and resolve discrepancies
• Manage purchase orders and track spending against budgets
• Assist with month-end and year-end financial closing processes

Budgeting and Forecasting:

• Support the development of annual facilities budgets
• Assist in creating financial forecasts and projections
• Track actual spending against budgeted amounts
• Identify and report on budget variances

Reporting and Analysis:

• Prepare regular financial reports for facilities management
• Analyze financial data to identify trends and opportunities for cost savings
• Create ad-hoc reports as requested by management
• Maintain accurate financial records and documentation

Vendor Management:

• Process vendor payments and manage vendor relationships
• Maintain vendor contracts and ensure compliance with financial terms
• Assist in negotiating prices and terms with suppliers

Cost Control:

• Implement and maintain cost control measures
• Identify areas for potential cost savings and efficiency improvements
• Support initiatives to optimize facilities-related expenses

Compliance and Auditing:

• Ensure compliance with company financial policies and procedures
• Assist with internal and external audits related to facilities finances
• Maintain accurate and up-to-date financial documentation

System Management:

• Manage financial data in facilities management and accounting systems
• Ensure data accuracy and integrity across all systems
• Assist in implementing and improving financial processes and systems

Qualifications:

• Diploma in Finance, Accounting, or related field
• 2-4 years of experience in financial administration, preferably in facilities management
• Strong proficiency in Microsoft Excel and financial management software
• Knowledge of accounting principles and financial reporting
• Excellent analytical and problem-solving skills
• Strong attention to detail and accuracy
• Good communication skills, both written and verbal
• Ability to manage multiple tasks and meet deadlines
• Understanding of facilities management processes (preferred)
• Experience with ERP systems (e.g., SAP, Oracle, Tradeshift) is a plus

The ideal candidate will be a highly organized and analytical professional with a strong financial background. They should be comfortable working with numbers, have excellent problem-solving skills, and be able to communicate financial information effectively to non-financial stakeholders in the facilities management team.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As a Strata Management Accounts Executive at Knight Frank, you’ll take ownership of handling multiple sets of accounts, ensuring the smooth execution of day-to-day financial operations. This role is ideal for someone with an accounting background, attention to detail, and the ability to work independently.

What you will be doing:

• Handling full sets of accounts across multiple portfolios, ensuring accuracy and timely processing.
• Managing accounts payable and receivable.
• Preparing monthly financial and management reports, and bank reconciliation within stipulated deadlines.
• Preparing audit schedules and addressing auditor queries for annual statutory and audits.
• Preparing quarterly GST submissions to IRAS.

We’re looking for someone who’s:

• Qualified in accounting, with at least 2 years of relevant experience (entry-level candidates are welcome to apply!).
• Proficient in Microsoft office, especially Excel and Word, with familiarity in accounting software as a plus.
• Meticulous and responsible, ensuring accurate accounting records
• Ability to work under pressure, manage tight deadlines, and operate independently.
• A team player with a positive attitude and interpersonal skills.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Collaborating with the client Business units to co-plan, manage, communicate and execute events to meet the client’s objective and goals
Providing workplace insights and FM knowledge of events management and planning, including but not limited to F&B, tech requirements, vendor support, guest experience
Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees
Support and guide our employee community on how to use our amenities to help them maximise their productivity in the workplace

• Formulate a monthly calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Providing outstanding customer service and organize memorable events that exceeds client expectations
• Propose ideas to improve event and service quality
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with client, team and vendors
• Develop and manage the vendor network
• Meetings and Conferences: Overseeing internal meetings, conferences, seminars, and workshops for employees and clients.
• Corporate Event: Assisting in corporate events between company and stakeholders.
• Layout and Setup: Plan and setting up of tables, chairs, decor, and any necessary equipment such as audio-visual systems or presentation materials.
• Technology Integration: Setting up and managing audio-visual equipment for presentations, speeches, or entertainment.
• Food and Beverage Service: Coordinating with the delivery, setup, and service of food and beverages during the event,
• Guest Experience: Ensuring guests feel welcomed and comfortable throughout the event, providing necessary information and assistance as needed.
• Internal Coordination: Working closely with departments like HR, facilities management, marketing and the different service lines to coordinate and ensure seamless execution.
• Cleaner Coordination: Coordinate with the cleaner to start the cleaning process promptly. Ensure they have clear instructions on what needs to be done.
• Furniture and Equipment: Arrange for the removal and storage of furniture and equipment used during the event. This includes tables, chairs, AV equipment, etc. Ensure that everything is returned to its original layout and condition.
• Review cleaners’ deployment and duties to optimal use of manpower.
• Regular inspection for conformance to service standards and expectation of cleanliness, waste management, landscape and pest control.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Monitor the cleaners’ schedule and ensure that they carry out their duties accordingly

DUTIES & RESPONSIBILITIES

Site Operations Management

• Establish credible relationships and interact with teams regularly in the Area.
• Ensuring the implementation and compliance with Best Practice procedures
• Monitor critical and key performance measurements, working to achieve established targets
• Promptly inform Account Management on risk and support in executing follow-up actions and communications
• Oversee the completion of all required audits in the Area, aiming to meet or exceed set targets
• Standardize Operating Procedures and ensure compliance with Client’s policies and procedures, including all government regulations in the Area
• Ensure all legal and Client required H&S regulations are met
• Support manager’s requests where required

Finance Management

• Ensure all sites meet their financial targets and adhere to control requirements.
• Oversee PH & TH sites to ensure timely completion of standard monthly, quarterly, and annual reporting, including management reports.
• Provide guidance on Corrigo approval submission process and workflow as well as funding report requirements for each site.
• Offer instruction on Finance Agency template usage and associated processes.
• Guide teams on Finance Principal template utilization and procedures.
• Conduct weekly reviews of finance trackers, providing guidance and training as needed.
• Establish and communicate guidance for NDC send out processes.
• Support forecast reviews with the team
• Oversee categories spend allocation across all expenditures.
• Conduct Invoice Summary training sessions and review processes with teams.
• Offer guidance on GL listing creation and review procedures

LEADERSHIP

• Represent JLL by behaving consistently with cultural and company requirements.
• Provide services to client in keeping with client’s cultural and company requirements.
• Work unsupervised & manage to work well with others in the process.
• Assist colleagues with equipped excellent planning & organizational skills in prioritizing work and meeting tight deadlines
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Mentor and enable Finance Training of team members

DECISION MAKING

• Demonstrate a pro-active approach to issues.
• Be able to make difficult decisions and resolve problems.
• Recognise escalation issues & action accordingly.
• Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL

RELATIONSHIP BUILDING

• Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gain respect of superiors, subordinates, peers and clients.

COMMUNICATION

• Listens effectively and communicate through actions and example.
• Encourage clear, strong written and oral communication skills within the team
• Ensure regular communication and suitable escalation of both issues and successes.

What this job involves:

Providing onsite support

You will be the upper facilities management’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.

Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and center of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed.

At the same time, this role puts you on the first line of defense against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures, and comply with the firm’s guidelines and strategies.

Sound like you? To apply, you need to be:

Passion for service

Do you have prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by teamwork—a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviors is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

Specific Qualifications-

• University graduate
• Preferred experience in facilities management (general office administration, vendor, transport and procurement management)
• Strong English verbal and written communication skills
• Regular and shifting schedules available

What We Can Do For You:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

What do we expect from you?

Under the general guidance of the Restaurant Manager, or any other authorized by the managementassist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Singapore Duxton Vision.

How your day looks like?

• Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
• Provide friendly, courteous, and professional service at all times
• Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
• Prepare table allocations from reservation book before respective meal period seating
• Ensure good communication with Management
• Maintain complete knowledge of all menu items
• Prepare and check tables before service
• Clear and reset tables
• Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest
• Ensure that all cleaning duties are completed in allocated times to the Company standards
• Complete all opening and closing procedures
• Must be proficient in effective and efficient table maintenance
• Be assertive and attentive at ALL times
• Have thorough knowledge of all product and service procedures

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

What do we expect from you?

Under the general guidelines of the Director of Sales, the Sales Manager solicits transient and group business that enables Mondrian Singapore Duxton to meet and/or exceed set revenue goals in rooms, events, meetings, conferences and food and beverage.

The Sales department is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book business into the hotel. The Sales Manager will have a defined sales territory, market segment(s), account list and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it’s expected that a significant portion of time be devoted to new business development.

How your day looks like:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
• Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
• Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
• Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
• Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
• Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area
• As directed, compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends, competition and customers
• Actively promote and produce sales leads for other sister hotels and for in house sales staff
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
• Preparation and completion of Purchase Orders as and when required
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers, internal booking reports and file maintenance
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows, community events and industry meetings

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Responsibilities:

• Lead the Facilities Management (FM) team in full scope of FM hard and soft services
• Responsible for communicating department facility-related activities and projects to management
• Lead, plan and manage preventive, corrective and maintenance work schedules for the mall
• Review and monitor term contracts for all building services installations and facilities’ services
• Ensure compliance with the safety and statutory requirements for the mall and operations
• Budgeting and managing expenses for all operational and capital expenditure works including monitoring of procurement administration and control for compliance
• Monitor and analyse the monthly utilities consumption trend to manage energy and water usage
• Track, monitor and chase down completion of work stages to ensure timely completion and compliance of house rules at all stages of the design, sub-division and fit-out works
• Maintain policies and procedures for the building operations, maintenance, administration, and management
• Prepare monthly management report, building circulars and approval papers
• Supervise and monitor staff, consultants and contractors on all projects assigned to ensure on-time completion and deliverables based on KPIs
• Attend and investigate critical issues/projects for follow up rectification

Requirements:

• Degree/ Diploma in Mechanical/ Electrical Engineering or equivalent
• Minimum 5 years of relevant experience in Real Estate, Facilities Operations Management
• Possess hands-on experience in Facilities Management, Project and Maintenance Operations include ACMV, Electrical and Fire Protection services
• Must be well-versed and experienced with good technical competency in M&E matters
• Candidate should possess Senior/ FSM certificate
• Candidate with certification in GMM/ GMFM has an added advantage
• Independent with good leadership traits and lead by example
• Hands on ability to lead the team on everyday operations and projects
• Ability to multi-task, an eye for details and perform under tight timeline
• A strategic thinker with strong analytical skills and critical path planning ability
• Positive disposition, resourceful and a team player
• Excellent interpersonal and communication skills

POSITION GOALS:

Primary responsibility is to check day to day efficient operations and maintenance of all building systems, including going through daily checklist for the site.
Responsible for the supervision of the 3rd party vendor. He will report to the Assistant Manager for any conditions affecting building services and tenant comfort. The specific areas of responsibility include but are not limited to tenant services and technical proficiency.

DUTIES AND RESPONSIBILITIES:

Supervises and directs 3rd party vendor staff.
• Ensure all Periodic Preventive maintenance was done and signed off
• Will work with the Manager and data centre personnel to schedule equipment to be taken off line so that preventative maintenance can be performed.
• Monitors operation of electrical and mechanical equipment supporting the facility and facility’s critical operations.
• Requires the ability to do basic analysing the operation of the various systems, determine the cause of any problem / malfunctions and corrective action as required.
• Understand escalation processes with due diligence
• Attend to Helpdesk ticket and follow up with closure
• Permit to work(PTW) and air-conditioning extension to landlord
• Filing of service report and soft copy into the data base

EMPLOYEE SPECIFICATIONS & KEY COMPETENCIES:

Education - Minimum of a high school education, 2 years in trades or equivalent. ACMV and electrical engineering background will be preferred.

Job Experience - 1+ years of experience in data centre engineering and maintenance service will be preferred
• Experience in vendor supervision,
• Ability to communicate in both oral and written reports.
• Exposure to ACMV, mechanical, electrical and fire systems will be preferred.
• Proficient in basic computer applications and software such as MS Office.
• Ability to work in 12hour shift for 7/24 support

People Management (where applicable)

– Manage and coach team

– Develop and sustain a high-quality well motivated team

– Ensure high staff morale, trust and work ethics

– Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

– Mentor and enable Training & Development of team members

· Client/Stakeholder Management

– Proactively engage stakeholders to ensure that on site client’s expectations are met

– Build and develop effective client / stakeholder relationships across multiple levels of the organization

Procurement & Vendor Management

– Ensure vendors are well-managed, delivering services on time and within budget

– Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

· Contracts Management

– Plan and manage all contracts to ensure that they are professionally delivered at the right costs

– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

– Ensure contracts are continually assessed to deliver best value to the client

· Finance Management

– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics

– Ensure financial processes are always followed

– Carry out Accrual, GRN and issuing of work order

– Ensure Work Order is closed on time and invoice is reviewed.

Health & Safety Management

– Ensure the provision of a safe working environment

– Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management

– Recommend continuous quality improvement practices and implement Industry Best Practice operations

– Implement building procedures and performance measures and ensure they are always maintained

– Ensure all Critical Environment (CEM) requirements are met

– Review existing operations regularly to reduce costs and improve operational standards

– 24/7 emergency call support and site attendance is required

– Close the Corrigo ticket on time & raise work order accordingly .

Risk Management

– Ensure escalation procedures and incident reporting procedures are implemented and in place

– Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

Assistant Project Manager (Project & Development Services)

What this job involves:

Supporting the team
You will be working side-by-side with the team to ensure the success of a project – from its initiation to design phase to construction and to completion. The projects are many and varied, including variations in project dollar value and complexity. You will be exposed to Fit-outs & Refurbishments for both Tenants and Landlords in Commercial, Retail, lndustrial, Hospitality and Education.

Managing multiple projects concurrently

Do you enjoy multi-tasking? Several projects are on-going at various stages hence you will have to coordinate with multiple vendors to ensure no downtime during works. You will be involved from preparing project specifications and project timeline, preparing tender or bid documents and vendor procurement as well as weekly project reports and updates to be submitted the stakeholders. Delivering projects within the established budgets and timelines is the key!

Sounds like you?

Our successful Project Managers

• Have prior experience in Project Management as a in a Consultancy environment, or as a Contractor
• Engage confidently with internal and external stakeholders and see things from their perspective.
• Are driven to succeed and love achieving challenging goals.
• Bring a structured and organised approach to everything they do.
• Communicate and collaborate to achieve success.
• Thrive under pressure and deal effectively with tight deadlines and high expectations.

To apply you need to be:

Client-centric problem solver

We employ talent from a wide range of backgrounds, though typically you should have a degree in a relevant field, and/or around three to six years’ experience in design, construction, project management in interior fit-out projects for multinational clients. It would be excellent if you have a strong background in all aspects of interior fit-out management—including management on schedule, quality, cost and risk management, and negotiation, to name a few. Your expertise in surveying a client’s basic needs, completing commercial assessments, and preparing PM proposals will also be put to the test. Your quickness in understanding and dealing with a situation will be indispensable especially in carrying out value engineering, build ability analysis, critical reviews of design and documentation.

Business savvy and action-oriented

To excel in this role, you should have a high level of understanding and technical expertise in business. We deliver projects that help our clients succeed as well as help JLL achieve our business and financial goals.

Are you well versed in project products, systems, processes, tools and best practices? Can you handle the site operations no matter how complex it may be?

Likewise, you should have a great sense of urgency when it comes to solving problems, improving products or services, finding new markets, and implementing new strategies. You are resilient and can deal effectively with competing priorities and tight deadlines. You should know how to negotiate to generate risk-assessed solutions, and how to handle ambiguities.

A great communicator with superb organisational skills

Do you have what it takes to lead and motivate your project team members? Are you capable of leading by example and fostering a creative environment? We achieve our biggest success when working together, so clear communication is key, as is collaboration and team work.

A structured and organised approach with an eye for detail is also crucial, as is being tech-savvy. As the digital leader in project management, we use a range of technology platforms to deliver our projects.

Reservation / Switchboard Agent

Work Dynamics - Integrated Facilities Management

• Manage day-to-day duty (Rooms/Calls & Transportation service)
• To be culturally sensitive
• To deliver work ethically & with integrity
• To adhere to all SOPs while performing assigned tasks
• To be able to respond to requests for information, services and assistance in a timely manner.
• To work seamlessly as a team and communicate at all times (Have excellent communication and interpersonal skills)
• Actively support an environment that supports teamwork, co-operation & performance excellence
• Reservation Supervisor will carry out a short daily / weekly meeting to provide latest updates to the team.
• To familiarize with the room layouts and good knowledge of the facilities available in the room. To assist to arrange chauffeur service from UBS preferred vendor.