Key Responsibilities:
Supervision and Leadership: Lead and supervise the food service crew, providing guidance, training, and support to ensure a cohesive and efficient team.
Customer Service Excellence: Set a high standard for customer service, ensuring that all guests receive a positive and memorable dining experience.
Operations Management: Oversee day-to-day operations, including staff scheduling, task assignment, and coordination to maintain a smooth and organized workflow.
Quality Control: Ensure the quality and presentation of food meet established standards, and address any issues promptly to maintain customer satisfaction.
Team Collaboration: Foster a collaborative and positive team environment, promoting effective communication and teamwork among staff members.
Problem Solving: Address customer concerns and operational issues in a timely and effective manner, finding solutions to enhance overall service.
Training and Development: Conduct training sessions for new and existing staff, ensuring that they are well-equipped to perform their roles effectively.
Hygiene and Safety Compliance: Enforce adherence to hygiene and safety regulations, conducting regular inspections to maintain a clean and safe dining environment.
Requirements:
Leadership Experience: Previous experience in a supervisory or managerial role within the food service industry is preferred.
Communication Skills: Strong communication and interpersonal skills to effectively interact with both customers and team members.
Organizational Skills: Excellent organizational abilities to manage schedules, tasks, and oversee the efficient flow of operations.
Customer Focus: A commitment to delivering excellent customer service and resolving customer issues promptly and professionally.
Problem-Solving Skills: Ability to analyze situations, identify problems, and implement effective solutions.
Team Building: Proven ability to build and maintain a positive and motivated team culture.
Adaptability: Flexibility to handle changing priorities and high-pressure situations.