A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Main Responsibility

• To ensure delivery of SLA's with customers in a fast growing sector, including managing/ implementing operations for existing and new customers in accordance with the SF warehouse standards.
• Reviews monthly warehouse operation performance, provide solution to drive for operational excellence
• Negotiate with Suppliers/ Vendors / Contractors for the Contractual rates and services & products
• Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
• Frequently review, align and keep Direct Manager updated information on operational issues and performances indices such as customer profile, Space Management, Resources management , Operating procedures, etc
• Manage the planning process to ensure all daily operation activities are executed and meet according to the customer & country service levels
• Conduct weekly debriefs / monthly reviews, staff & team meetings to ensure operational performance and issued are resolved
• Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
• Continually review and improve business processes to improve productivity and add value to SF Express services
• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
• Manage resource and costs (budget) appropriately, and hold accountability
• Develop a high-performance service culture within the functional team. Plan, organise and direct an efficient and effective operation team
• Lead or act as a core member on projects or programs supporting commercial/s trategic wins or internal initiatives.

Requirements

• Diploma or bachelor’s degree in Logistics / Supply Chain Management or Business related disciplines preferred.
• Min 5 years of experience in warehousing
• Min 3 year managing an operational functional team
• Detail oriented , Organized with strong business sense.
• Good interpersonal and communication skills
• Good command in written and spoken English and Chinese , proficient in Mandarin.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

Positive attitude and commitment to excellence

Respective skills in functions to be performed

Excellent interpersonal and communications skills

Team work

Willing to learn and able to work under pressure

Experience in F&B Operations

Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities

• Supervisory and escalation level of Sea Freight operations within Rhenus Logistics office in Singapore.
• Ensure that the relevant Ocean Operations Department performs their duties in accordance with the SOP and KPI’s set.
• Monitor and ensure that individual KPI’s are met.
• Escalation Level in terms of:

- Unsolved/unclear issues relating to HB/L verification and shipment related disputes

- Adherence of customer’s requirements/ SOP

- Coordination with carriers and co-loaders at local level in terms of issues (and Department Head for the final acceptance of exempted/ restricted commodities or countries)

- Issues during on-carriage, such as add on of CRM contacts in time and/or disagreement between customer and sub-contractor

- Highlighting recurring system issues and change requests in coordination with next tier level

- Clarification and investigation as a supporting role to Accounting in terms of late settlement of payment to vendors and by customers due to operational issues

- Management of special requirements, such as provision of local charges in terms of OOG, DG, Reefer to local sales and overseas offices

• Workload optimization for the team
• Assignment of new business to Ocean Operation’s team
• Financial decisions up to a certain amount
• Coordination and escalation meetings with shipping lines regarding performance analysis
• Management support as instructed by and in the absence of the next tier level.

Requirement

• Minimum diploma in Logistics/ Transport Management/ Supply Chain or equivalent.
• Minimum 5-year experience in similar position.
• Extensive knowledge of local and international freight services and customs policies.
• Familiar with industry standard programs and able to operate standard systems relevant to the position.
• Data analytical mindset is a must.
• Highly motivated to learn new processes, receive feedbacks, support the team and work independently.
• Experience in special shipment handlings: reefer, DG, contract/ project logistic, etc is advantageous.
• Strong ability to work with stakeholders at all levels of the business and customers.
• Minimum diploma in Logistics/ Transport Management/ Supply Chain or equivalent.
• Minimum 5-year experience in similar position.

Responsibilities:

• Lead and supervise a team of technicians on the day-to-day operations
• Attend to user request/reported breakdown, to investigate, check and analyse the requests/faults
• Liaise with Consultants on technical issues and coordinate the site activities with subcontractors
• Prepare and manage quotations for improvement, repair and rectification works
• Verifying contractors’ quotations, service reports and invoices
• Issuing of Purchase Order to contractors and ensure works carried out accordingly to quote in timely and orderly manner
• Conduct regular building inspection with accordance to NEN2767 inspection standard
• To conduct general inspection and provide inspection report with recommendation when require
• Assist in emergency drills and provide logistic support for any events held in the building
• Any other ad-hoc FM related duties

Requirements:

• Degree in Civil & Structural recognised by PE Board
• Experience in IFM related field
• Experience in Geotechnical will be an advantage
• Experience in Critical Environments (Data Centre / Cleanroom / Semiconductor plant) is an added advantage
• Able to work in a fast paced environment