Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior 2-3 years of patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

• Working location at Changi Airfreight Centre

• Working hour: Monday – Friday (8:30am – 6:00pm)

• AWS + Variable Bonus

• Excellent Welfare & Benefits

• Well Established MNC Freight Forwarding Company

Job Scope

• Supervise Ocean Operation Team in professional manner, to be in line with company BP and Budget.
• To source lower cost and better service with approved vendors and co-loaders, to maximize monthly Ocean GP and provide good rate and service to sales to secure more business.
• To work with Ocean leader to come out workable and aggressive yearly BP and Budget.
• Reply overseas offices the daily rate request as well as RFQ /Bidding.
• Other assignment by management if any.

Requirement

• GCE O Level / Diploma in Logistics Management and above
• 3 – 5 years of relevant working experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are seeking an experienced Talent Acquisition Manager to lead our recruitment operations, drive efficient talent acquisition processes, and manage relationships with external recruitment vendors. The ideal candidate has a proven track record in talent acquisition operations, vendor management, and strategic hiring initiatives, bringing a data-driven approach to identifying, attracting, and retaining top talent.

Key Responsibilities:

1. Talent Acquisition Operations

o Develop, implement, and optimize end-to-end recruitment strategies and processes to ensure a seamless candidate experience and a timely hiring process.

o Oversee applicant tracking system (ATS) functionality and maintenance to ensure accurate data capture and reporting on hiring metrics.

o Monitor key recruitment metrics, including time-to-hire, cost-per-hire, and quality of hire, and use insights to drive continuous improvement.

o Collaborate closely with hiring managers to understand current and future hiring needs and align recruitment strategies accordingly.

o Ensure compliance with local, state, and federal regulations in all hiring processes.

2. Vendor Management

o Establish and manage relationships with external recruitment agencies, job boards, and other talent vendors to ensure high-quality service and optimal costs.

o Negotiate contracts with vendors and regularly evaluate vendor performance, ensuring that service level agreements (SLAs) are met.

o Conduct periodic vendor audits to assess performance, pricing, and quality, and implement corrective actions when necessary.

o Develop strategies for utilizing different sourcing channels, including agencies, job boards, and niche recruitment services, to maximize talent pool access.

3. Strategic Talent Acquisition Initiatives

o Lead talent acquisition projects, including employer branding, diversity recruitment, and proactive talent pipelining, to support long-term business goals.

o Analyze market trends and competitor hiring practices to ensure competitive positioning and innovation in talent acquisition efforts.

o Partner with HR leadership and other stakeholders to build an employer value proposition that resonates with candidates and supports our commitment to diversity, equity, and inclusion (DEI).

4. Team Leadership and Development

o Manage and mentor a team of recruiters, providing guidance, performance feedback, and development opportunities.

o Foster a collaborative, high-performance culture within the talent acquisition team, encouraging the use of best practices and continuous learning.

o Lead team meetings and provide regular updates to senior leadership on hiring progress and talent acquisition challenges.

Requirements:

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field; advanced degree or HR certification is a plus.

• Experience: Minimum of 10 years in talent acquisition, with at least 2 years in a management or lead role.

• Technical Skills: Proficiency in applicant tracking systems (ATS), vendor management platforms, and HR analytics tools.

• Soft Skills: Excellent communication, negotiation, and interpersonal skills, with strong project management abilities.

• Industry Knowledge: Familiarity with trends and best practices in talent acquisition, vendor management, and employer branding.

• Strategic Thinking: Ability to think strategically and operationally, balancing big-picture goals with tactical execution.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

Registration No: R1331697

The Opportunity

• Adecco is partnering our client, one of the world's largest organisation in the FMCG industry
• This is an exciting opportunity to be creating some interesting content (digital, shopper, social) content for one of the biggest brands in the world!
• Monday - Friday/8.30am – 5.30pm (Hybrid work arrangements!)
• Central
• Salary: Up to $11.5K
• 1 year contract

The Talent

• Minimum 5 years’ experience working within marketing, advertising, brand communications, or strategy roles.
• 
  
• Experience working in cross-functional and cross-geographical teams is preferred.
• Proven ability to effectively lead the execution of multi touch point and/or multi market IMX programs.
• Great interpersonal skills to manage internal and external relationships.
• Ability to manage complex timelines and multiple stakeholders including agency partners.
• Ability to manage resources for maximum efficiencies and return on investment.

Job Description

• Responsible for the creation and delivery of high-quality strategy, idea, concepts and final creative material for the Brand/Platform Creative Content plan.
• Responsible for the progress of Brand/Platform Creative Content plan through the relevant stages and gates of Marketing Factory, partnering with the relevant marketing team members in the preparation of the final recommendations presented for decision at each gate.
• Work with key stakeholders to create briefs and lead agency briefings.
• Manage the development of exciting Core Creative Ideas for Regional Brands and local brands, anchored on consumer insight.
• Communicate strategy and the ‘job to be done’ in a clear and compelling way which results in great creative work.
• Management of all stakeholders as defined by the project (incl. sourcing all Feedback and the full stewardship of the Creative Content Project through any/all Marketing Factory Gates.
• Good understanding of current and future business needs so that creative work can be developed to help achieve commercial outcomes.

Next Step

Prepare your updated resume, send to the following email:

[email protected]

*Only shortlisted candidates will be contacted*

Amelia Lau An Qi

Direct Line: +65 6697 7987
EA License No: 91C2918
Personnel Registration Number: R1987023

- Permanent

- Up to $6500

- Monday – Friday (9.00am – 6.30pm)

- Novena

Performance Objective:

To manage and lead 10-12 Sales Team in telemarketing GI products (Critical illness, Hospital, Accident plan) to generate sales revenue.

Key Accountabilities:

• Achieve or exceed monthly sale target by the management.
• Train, coach, guide & and motivate team to achieve their monthly sales target
• To prepare & ensure accuracy of reports at all times
• Achievement of daily/weekly/ monthly targets and all KPIs set by Management
• To perform the duties assigned as a Duty Floor Manager (DFM)

Team Manager Duties:

• Send daily/interim sales update to the management team at the end of each production day.
• Email daily sales to Division Head.
• Conduct daily morning briefings (e.g. product updates, revised underwriting etc).
• Checking of all sales files for (for any missing info to export to UOI/occupation or industry query).
• Call calibration- sharing of Quality call award winner’s call as best practices.
• Conduct (Daily briefing/sharing session) to update Sales and KPI run-rate to the team.
• To ensure all compliance requirements are met.
• Review and coaching of agent’s call. Document and identify the gap for improvement.

Monthly Duties / Reports:

• Prepare Agent Sales Report for management monthly sales review
• Campaign/Daily sales report analysis to come up with strategies to boost sales.

Ad-hoc Duties:

• Prepare & update agent performance for contract renewal or appraisal.
• Send email to UOI/admin regarding withdrawal/additional sale for the team.
• Attending to miscellaneous requests (checking of Cx’s details/photocopy etc.)

Period:

• Permanent

Location:

• Novena

Salary:

• Up to $6,500

Working hours:

• Monday – Friday (9am – 6.30pm)

Requirements:

• Min Diploma/ Degree
• Min 3 – 5 years of experience in managing sales team

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

Responsibilities:

• Lead and achieve sales, gross profit, and income targets for assigned categories by monitoring market segment trends, creating strategies to increase market share, and planning actions to address competition.
• Establish and execute effective inventory management practices to ensure an optimal product mix that aligns with customer needs, while also minimizing shrinkage.
• Design and implement promotional campaigns that generate excitement and drive additional sales in stores.
• Create and execute placement and planogram strategies that enhance category turnover and positively influence customer purchasing behavior.
• Supervise the execution of category strategies and oversee the development of private label or house-brand products.
• Build strong relationships with business partners and stay informed about consumer behavior, market dynamics, and industry trends.
• Adapt to a fast-paced environment by consistently reviewing market and industry trends to optimize the product mix for target customers.
• Formulate and implement a competitive pricing strategy that offers value to our customers.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy : https://www.persolkelly.com.sg/policies.

You acknowledge that you have read, understood, and agree with GO’s Terms of Use, https://go.persolkelly.com/Tac and the Privacy Policy.

If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA Reg. ID: R22109658 (Teng Yong Yao)

EA License No.: 01C4394

Highlight:

• Permanent job opportunity
• Great remuneration & benefits
• Great career progression
• With experience in Secure Socket Layer is preferred.
• Location: Central

Responsibilities:

• Lead the SSL Sales Support team
• Responsible in driving sales and maximizing revenue opportunities for Secure Socket Layer (SSL) and other security products in various industries
• Forging new business relationship, maintaining existing business relationships and ensure high levels of client satisfaction with accountability and follow up
• Involve in ad-hoc projects that will give exposure to individual portfolio
• Preparing and delivering of technical presentation and demonstrations, manage the customer’s expectations as well as sales/technical enquiry
• Supporting pre-sales and post-sale activities
• Obtaining and defining customer requirements, leading any account management activities and continuously obtaining market intelligence to identify new business opportunity, as well as strategic and channel partnership opportunities
• Perform multi-task writing assignments such as writing consulting reports, proposals, research documents, business management manuals and marketing documents

Requirements:

• Diploma or Polytechnic graduate in Computer and/or Information Technology, Sales and Marketing with at least 3 years relevant work experience
• Good organizational skills to coordinate all aspects of sales administration
• Customer oriented with good communication skills
• Well organized, positive attitude, proactive and self-directed, able to perform with minimal supervision and also a team player
• Excellent written, verbal communication, presentation and negotiation skills
• Able to commence work immediately or within short notice

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Duty Manager

Monthly Salary: $3,000-$3,500
Working Location: Tanjong Pagar
Working Days: 5 Days (Based on Roster)
Working Hours: 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change)

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Responsible for the supply and demand planning activity within the SEA region.
• Identify appropriate planning categories for the varied portfolio.
• Create timely trend analyses, insights and business recommendations.
• Carry out regular risk assessment for the demand and supply planning functions.
• Monitor and review any gaps in the performance of a portfolio of suppliers and recommends improvements by suppliers to better meet demand requirements.

Requirements:

• Degree in Supply Chain Management or equivalent
• At least 5 years of experience in Supply Planning function in the Manufacturing industry of Marine/Defence/Aerospace.
• Excellent leadership and organizational skills.
• Proficient in MRP system and MS Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Assembly work order coversion and release
• Documentation upload though E Work Order System
• Connecting with Master Schedulers and updating assembly loading report
• Generate daily, weekly & monthly planning report
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Support the marketing team in developing and implementing marketing plans that includes content creation, distribution and optimisation to engage audiences that effectively elevate our value proposition in establishing connections, relationships and rapport in the customers segments that we serve
• Collaborate with internal teams to create engaging content for various channels
• Manage 3rd parties content partnerships and agency partners
• Conduct research, evaluate and develop understanding of the subject of interest, landscape, competition etc. in order to define content and engagement opportunities
• Be the centre of excellence for brand stewardship and creative excellence
• Plan and execute customer engagement virtual and physical events, internally and externally
• Other adhoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Job:

• Handles customers’ orders accurately
• Ensures all important details are captured correctly in SAP
• Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing
• Adherence to call and email quality and performance accuracy against defined process

The Requirements:

• Min Diploma Holder with 3-5 Years of working experiences
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Position: CS Executive (1yr contract) - (with potential for renewal)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: North Bridge Road, High Street Centre, Singapore 179094

Starting Salary: $3000 - $4,500

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.