Responsibilities

• Lead for Contracts Management activities supporting Project Manager
• Compliance with all Company policies, Procedures and Standards
• Manage key suppliers and contractors relationship

Requirements

• Diploma and above in Quantity Surveying or Engineering
• 3 years relevant experience in Mechanical & Electrical / ACMV

Working Hours

5 days work week

Mon - Fri : 0830 to 1800 hrs

Job description

Work Location ; 5A Serangoon North Ave 5 S(554574)

At ST, we are 46,000 men and women designers and manufacturers of microelectronic technologies. We collaborate with 100,000 customers and thousands of partners. With them, we design and create products, solutions and ecosystems that address their challenges and opportunities and the need to contribute to a more sustainable world.

Our advanced technologies enable smarter mobility, more efficient energy and power management, and large-scale deployment of the Internet of Things (IoT) and 5G.

We are looking for a Procurement Price Financial Specialist for Asia area.

Price Financial Specialist is a key function for our Procurement Department.

Reporting to the Price Financial Control leader, the successful candidate will interact daily with several international functions with a specific focus on buyers.

Responsibilities:

• Control prices coming from suppliers.
• Create/update prices in the system accordingly.
• Adjust standard prices when needed, as per the Corporate Finance governance.
• Codify materials, as per the specificities defined by the Corporate Quality rules.
• Prepare and send the reporting for several internal customers (manufacturing, buyers, management).
• Support the forecast activity in collaboration with the Business Controller.
• Collaborate and align with buyers: supplier relationship, negotiation timing.
• Ensure the financial system integrity, liaising with Corporate Finance when needed.
• Ensure the respect of the company anti-bribery policy.

Profile

• Bachelor Degree
• A first experience will be an advantage
• Strong attention to detail and analytical skills
• Customer oriented
• Good communication and relationship skills
• Problem solving
• Ability to work in a dynamic & challenging environment
• Sense of urgency
• Sense of confidentiality
• ERP knowledge: SAP will be an advantage
• Software knowledge: Microsoft Office (Excel, Power point)

Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

Job Description

• Oversee the management of talent pipelines through various means, such as sourcing, screening, and referrals, to identify and engage professionals across all skill levels.
• Collaborate with the Recruitment team (including Recruiters, Coordinators, and other Sourcers) as well as hiring managers to ensure alignment with the company's needs and objectives.
• Take charge of and implement innovative sourcing strategies, launch new initiatives, and optimize existing processes to enhance the efficiency and effectiveness of the recruitment process.
• Pre-screen potential candidates to assess their qualifications.
• Manage the interview scheduling process and communicate to both candidates and hiring teams.
• Oversee candidate communication at all stages of the recruitment process and provide feedback.

Requirements

• Strong talent sourcing skills and strategies.
• Wide database, pool and connections.

Reg no. R1659970

Primary role purpose:

To deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.

Key Responsibilities:

• Build sustainable relationships with customers and internal stakeholders
• Assist customers with questions related to pricing, equipment, and subscriptions
• Create and manage customer orders for approval and shipping of equipment
• Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling 
• Create new customers accounts as part of the onboarding process
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD
• Uphold and follow all governance and compliance processes though the order handling and customer life cycle
• Build sustainable relationships with key customers and internal stakeholders

Job Descriptions:

• Coordination and management of all M&E works
• Ensure all M&E works are performed on time and in compliance with all necessary standards, codes of practice and safety regulations
• Ensure that all M&E works will achieve the high-quality level expected
• Responsible for the supervision & coordination of M&E works at project site.
• Understand Main Contract /Subcontract requirement.
• Check for discrepancies, defects, inconsistency in drawings.
• Monitor progress, quality of workmanship and compliance with requirements
• Supervise/track on-going site works on Master Program
• Prepare structural penetration shop-drawing for approval.
• Assess and verify M&E sub-contractors claims.

Job Requirements:

Diploma in Engineering (Electrical or Mechanical), Specialist Diploma in M&E coordination

Minimum 3 years of relevant experience

Salary: $3,500.00 - $4,200.00

Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As a Product Specialist, you will manage product lifecycles, launch strategies, and marketing, and ensure clinical excellence. If you have audiology experience and a passion for hearing aid products, join us!

The Role

Product Management for product brands includes:

• Being the main contact point for any product and audiology-related topics.
• Serving as an in-bound product and audiology consultant.
• Taking ownership of phase-in and phase-out processes and communication.
• Acting as a bridge between SEA and Corporate functions, representing the voice of SEA.
• Collaborating with Senior Product Specialists in the PM team to support product management tasks.

Launch Management:

• Managing the timely and complete delivery of toolkits to enable the best possible market introduction.
• Ensuring that all stakeholders are well-equipped with information, tools, and assets for a smooth sales start in individual countries.
• Collaborating with Senior Product Specialists in the PM team to support product launch management tasks.

Product Marketing:

• Collaborating with key stakeholders to provide the best possible support materials.
• Collecting and analyzing information on the industry and suggesting the best course of action.

Clinical Excellence:

• Actively contributing as part of the Clinical Excellence Team, providing best-in-class education internally and externally.
• Working with the PM team to ensure that CE and Marketing projects are aligned with business objectives.

The Candidate Profile:

• Masters / Bachelor of Audiology with 2 years of experience (preferably in audiology or the medical device industry).
• Process-oriented with a proven track record of managing tasks in a structured and orderly manner.
• Possessing a team-oriented mindset with good communication skills.
• Having analytical and problem-solving skills.
• Demonstrating a passion for products and a strong customer focus.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Duties and responsibilities

• Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions
• Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers
• Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers
• Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings
• Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles
• Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions
• Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

Qualifications, Skills, Experience

• Minimum Diploma in Engineering or other related fields
• Ideal candidate should have 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Being able to understand and empathize with customers' concerns or problems is crucial
• Ability to analyze situations, identify problems, and provide effective solutions
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

Plus Qualifications

• Experience/exposure with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting