Roles & Responsibilities

Responsibilities:

· Manage day-to-day operations at a designated branch

· Attending to inquiries and providing comprehensive scalp and hair analysis

· Perform tailored treatments and professional consultations for homecare

· Possess strong leadership qualities and ensure all staff adhere to the company’s standard operating procedures and uphold the highest standard of customer service at all times

· To handle customer’s inquiries and feedback professionally

· To lead and maintain good morale amongst staff and ensure smooth operations

· Recommend seasonal promotions and discount packages to increase our clientele

Requirements:

· Work experience as a Hair Salon Assistant Manager or Superviosor role in the beauty industry

· 5 years of prior experience in managing of Hair-salon and hairdressing skills

· Service-oriented with leadership ability and excellent interpersonal skills

· Solid organizational skills with the ability to manage shifts and appointments

· Able to commit to retail hours

Job Scope:

• Respond promptly and professionally to customer inquiries via phone, email and chat
• Review & standardize all customer service reply to maintain a consistently high-quality service standard
• Monitor customer satisfaction level & identify areas for improvement
• Motivate team member to hit KPI
• Brainstorm idea to improve chat quality & customer experience
• Setting a clear mission and deploying strategies focused towards that mission
• Provide training & exam to customer service team
• Co-ordinate with marketing team to bring more new leads
• Roster planning
• Fostering a teamwork culture

Requirement:

• At least a Diploma or bachelor’s degree in any fields
• Minimum 3 to 5 years of relevant working experience
• Strong leadership and interpersonal skills with the ability to motivate and inspire team member
• Flexibility to work evenings, weekends, and holidays as required
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent leadership and interpersonal skills

Job Summary

An exciting opportunity as an Operations Manager handling overall management of Car Park Service, Support and Delivery operations.

Mandatory Skill-set

• Diploma or Degree in Electrical Engineering, Computer Engineering/Science or Information Technology;
• Has at least 5 years of relevant experience in Car Park Maintenance Support and Operations;
• Experience in end-to-end procurement activities (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
• Able to drive team to work together to resolve complex issues by sharing in-depth knowledge and experience;
• Strong team player, effective at communicating internationally and used to working closely with remote teams;
• Independent and able to manage projects, vendors and stakeholders with strong customer facing and communication skills;
• Proactive and self-starter with good analytical and creative thinking;
• Good communication, presentation, and advisory skill.

Desired Skill-set

• PMP and ITIL certifications.

Responsibilities

• Part of the Operation team to oversee the car park operations in a 24/7 working environment;
• Responsible to manage the operating budget as well as to support the procurement administrative related activities (i.e. RFP/RFQ);
• Responsible to compile and consolidate the car park operation reports for internal management and customers for analysis;
• Ensure fulfilment of Project Key Performance Indicator and Service Standards as meted by the corporate or customer;
• Ensure process and controls are in place to ensure the effective management of operations and services beyond the Service Level Agreements (SLA);
• Formulate and review Standard Operating Procedures (SOPs) to improve operations management;
• Managed vendors and IT service contracts ensuring the various service levels are met within the contractual agreement;
• Ensure adequate manpower to provide daily operations runs smoothly;
• Liaise closely with customer and external vendors involving the project.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

We're seeking an experienced Senior Project Manager to lead the delivery of large-scale infrastructure projects. The successful candidate will have a strong background in managing complex projects, leading cross-functional teams, and ensuring projects are completed on time, within budget, and to the required quality standards.

Key Responsibilities:

Project Planning

• Develop and manage project plans, resource allocation plans, and budgets to ensure successful project delivery.

Team Leadership

• Lead and manage cross-functional project teams, including engineers, contractors, and stakeholders.

Risk Management

• Identify, assess, and mitigate project risks to ensure minimal impact on project timelines and budgets.

Stakeholder Management

• Communicate and coordinate with stakeholders, including project sponsors, clients, and external partners.

Quality Assurance

• Ensure projects are delivered to the required quality standards, and that all regulatory and compliance requirements are met.

Budgeting and Cost Management

• Manage project budgets, track expenses, and ensure cost-effectiveness.

Schedule Management

• Develop and manage project schedules, ensuring timely completion of projects.

Requirements

• Bachelor's degree in Engineering, Construction Management, or a related field.
• Minimum 10-15 years of experience in managing large-scale infrastructure projects, with a focus on project planning, team leadership, and risk management
• Professional certifications like PMP, PRINCE2, or APM are highly desirable.
• Proficiency in project management tools like Primavera P6, MS Project, or Asta Powerproject.
• Strong communication, leadership, and problem-solving skills.

Description

We are looking for a IT Infrastructure Project Manager to ensure successful delivery and support of Networking related projects for a renowned bank.

Mandatory Skill(s)

• Has 5-10 years of experience in IT infrastructure development and project management, including coordination with onsite and remote teams;
• Experience in IT infrastructure project management, covering areas like Linux, Windows, Middleware, Databases, Networks, Storage, Firewalls, Technology, and Applications;
• Proficiency in various infrastructure technologies, including Cloud, Networking, Firewalls, Citrix, Active Directory, VMware, Monitoring, Storage, Puppet, Graylog, and related technologies;
• Experience driving and coordinating end-to-end regional enterprise-wide IT infrastructure projects (e.g., data center consolidations, hardware migrations, technology refreshes) within the banking industry;
• Ability to work effectively under pressure, particularly during incidents or crises. Adaptable to dynamic environments and capable of managing crisis situations when necessary;
• Ability to work hands-on and manage multiple projects simultaneously;
• Stakeholder management skills to work with regional teams, infrastructure teams, users, vendors, and others to implement solutions;
• Excellent verbal, written, and presentation skills, with strong negotiation and interpersonal abilities.

Desirable Skill(s)

• Experience with cloud-based technologies and container-based platforms;
• Project Management Certifications: Certifications like PMP, Prince 2, PMI-ACP, CSM, PSM.

Responsibilities

• Lead and manage multiple IT infrastructure projects at various stages, ensuring they meet objectives, timelines, and financial expectations;
• Define, document, and manage project execution plans, deliverables, scope, and schedules;
• Oversee project quality, resources, risks, and issues;
• Proactively identify risks and manage dependencies and milestones;
• Ensure all projects adhere to the Bank’s policies and regulatory requirements;
• Foster seamless communication and coordination between multiple technical and functional teams across various locations, ensuring smooth project execution;
• Apply the appropriate project management methodologies, including Agile practices, to ensure successful project delivery;
• Identify project risks and their potential impact, and recommend mitigation measures to stakeholders;
• Manage progress reporting (weekly/monthly) and ensure accurate documentation for ongoing projects;
• Oversee the entire project lifecycle from kick-off to go-live, and continue through warranty and support phases;
• Strong self-motivation, organization, time management, and planning skills.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Description:

Professional skills in hair cutting, washing and blowing of hair

Skills in doing hair designs

Knowledge of mixing own colour dye to provide colour/ hightlight service to customers

Experienced in doing scalp treatments

Requirements:

Minimum 5 years experience in sales industry

Oversee and run daily oeprations of whole outlet smoothly

Be in line with organizational goals and mission

Excellent interpersonal and communication skills

Passion in customer service

Enjoy communicating with people from all levels

Able to withstand long working hours

Candidates with experience in the hair industry will be an advantage

Delegating responsibilities and supervising business operations

Hiring, traiDelegating responsibilities and supervising business operations

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper-level managers or other parties.

Ensuring staff members follow company policies and procedures.

Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.ning, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper-level managers or other parties.

Ensuring staff members follow company policies and procedures.

Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.

Job Description:

• Report to the head of finance department.
• Full sets of accounting duties.
• Review monthly accounts.
• Liaise with auditors on statutory audit matters; tax agents/tax authorities on tax submission and tax queries.
• Ensure accurate preparation of the monthly closing and financial reports.
• Responsible for the management reporting, budgeting, and forecasting process.
• Review and enhance the financial management and reporting process.

Job Requirement:

• Hold a bachelor degree in accountancy/ finance or equivalent.
• Minimum 10 years of relevant working experience.
• Good communication and interpersonal skills.
• Bilingual language will be an advantage as we need to oftenly and effectively communicate with overseas stakeholders.
• Have experiences in working in large scale projects.
• Work in site container office.
• 6 days work.

Key Responsibilities:

1. Payroll Management:Oversee and execute end-to-end payroll processes, ensuring accuracy, timeliness, and compliance with statutory requirements.
   Handle CPF submissions, IRAS tax filings, and other government-mandated reporting.
   Address payroll discrepancies and resolve employee queries.
   
2. Compliance and MOM Regulations:Ensure compliance with employment laws, MOM guidelines, and workplace safety requirements.
   Prepare and submit mandatory reports, including work pass applications and renewals.
   Conduct regular audits to ensure adherence to statutory obligations and company policies.
   
3. HR Policy Development:Develop, implement, and update HR policies and procedures in line with MOM regulations and industry best practices.
   Provide guidance to management and employees on labor laws and workplace standards.
   
4. Employee Relations and Engagement:Address employee grievances, mediate disputes, and foster a positive work environment.
   Conduct training sessions on compliance topics, including workplace ethics and safety.
   
5. HR Operations:Maintain and update employee records in compliance with data protection regulations.
   Support recruitment and onboarding processes, ensuring seamless integration of new hires.
   Monitor and manage leave, attendance, and benefits administration.
   

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience (3+ years) in HR management, with a focus on payroll and compliance.
• Strong knowledge of MOM regulations, employment laws, and statutory requirements in [specific country/region].
• Proficiency in HR software and payroll systems
• Excellent organizational, problem-solving, and communication skills.
• Ability to handle sensitive and confidential information with discretion.

Main Purpose of Job:

• Ensuring all assigned duties are completed & carried out in safely manner
• Ensuring all resources are utilized efficiently
• Assisting the Operations Director to be the ‘eyes-on-the-ground’

Key Tasks/Responsibilities:

• Acting as communication conduit between Management & workers
• Ensuring all tasks are carried out in a safely & timely manner
• Assisting & coaching the workers on site if required
• Monitoring the progress & quality of works at job sites
• Liaising with the Operations Director on a daily basis regarding on-going tasks
• Assisting the Operations Director in the planning of future projects
• Requesting new purchase of depleted stock of consumables or damaged equipment parts
• Monitoring & reporting of worker absenteeism to Operations Director
• Ensuring all safety measures are adhered to at job sites and reporting to the Operations Director of any breach

Additional Responsibilities:

• Maintaining & controlling the use of materials, equipment and consumables
• Ensuring all required repair work for any of the equipment assigned to them is completed
• Monitoring good standard of work & compliance of employees

Santa Fe Relocation is a global leader in the relocation industry and we have a goal to increase our share in the marketplace specific to Relocation and Assignment Management services; providing solution selling to the clients.

The Business Development Manager will be responsible for strategically developing sales initiatives based on current and future growth plans. This includes identifying key contacts within targeted named accounts, solicit new business, identify and facilitate the RFP process and secure additional business for Santa Fe.

This role will focus purely on new business to produce effective and successful results using Solution Selling; focusing on the Client’s needs and recommends the right products and/or services to fill those needs. .

Key Areas of Responsibilities:

• Identify and create sales Opportunities to increase customer base
• Create new revenue for relocation and assignment management services and have a sound working knowledge of the mobility process
• Be a subject matter expert and deliver consultative advice, best practice and industry updates to your clients
• Provide effective sales presentations and accurate documentation for global assignment management mobility, HR and procurement executive level
• Meet/exceed agreed revenue targets
• Meet/exceed agreed new appointment targets
• Report weekly to the Sales & Marketing Director on activity and account progression
• Effective diary management of sales appointments
• Engage in public speaking events as an ambassador for Santa Fe

Tasks:

• Solution Selling:

o Prospect for Clients

o Qualify Client – BANT (Budget, Authority, Needs, Timing)

o Diagnose Client’s needs

o Show added value / solution

• Complete Success Roadmap for those Opportunities > €1million
• Involved in Implementation (if applicable) and handover to Client Manager to understand the client
• Review monthly sales goals, revenue numbers and work with Sales Director to achieve their established target
• Ensure Salesforce is updated with Client information as well as activity and ensure Opportunities are managed/up-to-date
• If RFI, RFP, etc., engage with Proposal Team; following the Proposal Process

KPIs:

• Meet/Exceed pre-determined Annual Sales Targets
• Win Rate > 35%
• Face-to-Face New meetings

Skills and Experience Requirements:

• 3 years’ experience in Solution based Selling approach
• Successful new business development history (“hunter”) across multiple market segments
• Ability to call on management level clients through phone and in-person sales presentations
• Meeting sales goals and action plans and success achieving those goals.
• Selling contracted services.
• Demonstrate a customer focused approach to problem solving and resolution skills.
• Strong innovation and experimentation skills.
• Current knowledge of mobility and relocation industry, current market trends and economic factors
• Extensive skill in development and delivery of sales presentations (Power Point)
• Selling vertical markets
• Confidence, enthusiasm and a strong dedication to the job and company
• Negotiation Skills
• Understanding of Salesforce (CRM)
• Proven consistent achievement of goals through leadership and motivation

Person profile:

• Fluent in local language and English. Any additional language is a plus
• Self-driven and results-oriented – holding him/herself as well as other people accountable for results and outcomes
• Strong organizational skills and the ability to work on many projects concurrently
• Enthusiastic, highly motivated individual with a serious work ethic
• Naturally able to establish credibility and rapport with senior sales and management individuals within our global network
• Requires sense of urgency for goal achievement
• Idea generation, innovative and creative problem-solving skills
• Rapport and relationship building focused on achieving results, accountability for results
• Extroverted, confident, enthusiastic, persuasive, warm, enthusiastic, empathetic
• Persuasive "selling" style

Purpose of Job

The Head of Community Services & Programmes will lead, plan and organise YWCA’s community services programmes. He/She will engage and collaborate with community stakeholders, facilitate strategic partnerships with partners, donors and sponsors, as well as oversee fundraising and member engagement. He/She will supervise the Division’s budget and monitor programme policies and procedures to ensure strong impact to our beneficiaries and high standards of compliance and governance with charity regulations.

Key Responsibilities Areas

Programmes

• Develop strategies to increase community engagement and cultivate partnerships with stakeholders.
• Build and grow relationships with community organizations, programme partners, grassroots organisations, sponsors and stakeholders, and identify opportunities for collaboration.
• Undertake strategic analysis of programme mandate to ensure that YWCA stays relevant in addressing evolving community needs. Plan, develop and implement programmes addressing these needs. Monitor programme budgets, plan resources and evaluate effectiveness of impact and programme outcomes.
• Review and approve programme assistance to beneficiaries. Ensure that the services and programmes meet the performance indicators and operating guidelines.
• Oversee timely submissions to grant and programme sponsors, and conduct outcome-based evaluations of programme effectiveness.

Fundraising & Donor Engagement

• Work with Marcomms and Fundraising team to develop fundraising plans, including staffing ground events such as flag day, fundraising carnivals and charity dinners, as well as managing online campaigns and digital fundraising platforms.
• Manage donor and partner relationships and source for programme level sponsorship.

YWCA Membership & Volunteer Management

• Responsible for overseeing programmes to support YWCA Members. The aim of membership is to drive engagement and outreach to our community programmes and to develop a good base of volunteers and supporters for YWCA’s causes.
• Establish, plan and implement ideas for volunteer recruitment and retention, including volunteer management policies and processes such as volunteer selection, training, engagement and evaluation of volunteer programme.

Management & Leadership

• Prepare and manage annual budget for YWCA’s community programmes.
• Prepare management reports and perform secretariat duties to Committees and the YWCA Board.
• Represent YWCA when dealing with governmental authorities, social services agencies or with the public.
• Manage a team of community outreach staff and social enterprise volunteers.

Perform any other duties assigned by the Management.

Requirements

• Bachelor’s Degree in any discipline.
• At least 10 years of experience in social services sector or non-profit organisation, community outreach, partnership building, fundraising, or programme development.
• Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
• Prior experience in leadership position, managing teams of programme executives.
• Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.

Competencies

• Excellent written and verbal communication skills.
• Ability to build relationships and work collaboratively with a diverse range of stakeholders, including Board and Committee members, Community Partners and Donors, Volunteers and Beneficiaries.
• Effective leadership skills to engage, train and motivate staff to accomplish work targets.
• Highly organized, strategic thinker, strong on generating ideas for collaboration.
• Strong team player with good organisational and project management skills.
• Resourceful in managing outcomes with lean resources.
• Passion in serving women / elderly / children and youths from vulnerable backgrounds.
• Heart to serve and a strong calling to our YWCA mission.

JOB DESCRIPTION:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENT:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Description:

• Identifying and developing new business opportunities: Continuously seeking out potential clients and markets for expansion to drive business growth
• Evaluating and analysing market trends: Staying informed about industry trends, market demands, and competitor strategies to anticipate opportunities and challenges
• Developing and implementing effective business strategies
• Communicating business development strategies with key internal stakeholders
• Promoting products and services effectively: Leveraging market insights and consumer understanding to develop targeted marketing campaigns and effectively communicate the value of products and services to clients
• Confirm business agreements with identified partners, suppliers and vendors according to existing market expansion plans
• Define research scope and objectives to understand business environment
• Drive engagement with new target customer segments with other departments
• Evaluate business opportunities using business analytical tools
• Evaluate new businesses and regional relationships to increase market share through partnerships, Mergers and Acquisitions (M&A) and Joint Ventures (JV)
• Evaluate strategies to leverage relationships and network for business opportunities and partnerships.
• Lead M&A, JV and partnerships negotiations
• Review business development strategies to ensure alignment with overall corporate strategies
• Any ad-hoc duties as directed

Job Requirements:

• Candidate must possess at least Bachelor Degree in Business Administration, Sales or relevant field
• Minimum 10 years of experience in corporate (B2B) sales, with at least 3 years in a managerial role
• Strong data analysis, strategy development, and execution skills
• Strong team leadership, negotiation and project management skills
• Excellent communication and relationship-building abilities
• Excellent listening, written and verbal communication skills

1. Identify New Business Opportunities:

• Conductmarketresearch to identify potential clients and new market opportunities.

• Developarobustpipeline of business opportunities through various channels, including networking, referrals, and industry events.

2. Develop and Implement Business Strategies:

• Createandexecutestrategic business development and marketing plans to achieve growth targets.

• Collaboratewith the marketing team to align business development strategies with marketing campaigns and company goals.

3. Build and Maintain Client Relationships:

• Establishandnurture relationships with key decision-makers and stakeholders in target organizations.

• Actastheprimarypoint of contact for new clients, ensuring a smooth onboarding process and exceptional client experience.

• Maintainongoingcommunication with clients to understand their needs, provide updates, and ensure satisfaction.

4. Prepare and Present Proposals:

• Developcompelling proposals and presentations tailored to the specific needs of potential clients.

• Presentandnegotiate contract terms with clients to secure new business.

• Workcloselywiththe marketing, sales, and product development teams to ensure a cohesive approach to business development.

5. Monitor and Report on Performance:

• Trackandreportonbusiness development activities, progress, and results.

• Analyzeperformance metrics and adjust strategies to optimize outcomes

Description

You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.

You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.

You will be expected to be an SME in Program Project Management with expert proficiency.

Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.

Lead the project team to ensure timely delivery of project milestones.

Ensure that the project is delivered within budget.

Manage project risks and issues and develop mitigation strategies.

Provide regular project status updates to stakeholders and senior management

Requirements

Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience

KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus

System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner.

Responsibilities

· To carry out inspections of properties including HDB

· Prepare Valuation Reports

Requirements

· Graduates in Property Valuation from Polytechnics / Universities are invited to apply

We provide excellent training and bright career prospects for Estate Management / Property Valuation Graduates.

Only shortlisted candidates will be notified.

Job Description:

Responsible for delivery of time-critical projects related to customer acquisition and demographics maintenance, client screening enhancements, sanctions and controls, Anti-Money Laundering transaction monitoring, customer householding data governance, and end user computing remediation. Provide direction and technical leadership on complex, high-impact projects throughout all phases of the development and implementation process with a primary focus on regulatory compliance initiatives. Manage data related to classification and accountability, conduct root cause analysis, prioritize issues, develop remediation plans, and implement effective tactical and strategic solutions. Analyze data and prepare and present regional/global reports related to risk assessments and monitor related issues and escalations. Lead reengineering efforts in business methodology, strategy, and organizational goals. Accountable for the management and execution of continuous data quality standards, controls, metrics, and Data Concern Remediation Management.

Qualifications:

• Bachelor’s degree or equivalent, in Computer Science, Computer Engineering, or a related field
• 6 to 8 years of progressively responsible experience in the job offered or in a related IT occupation performing data analysis within the information technology industry.
• Six (6) to Eight (8) years of experience must include:
• Working with data governance, data risk control frameworks, Enterprise architecture frameworks, and policy development to ensure compliance with industry regulations and standards and optimize enterprise-wide data management practices.
• Utilizing data and analytics tools, systems, and processes as well as Enterprise Architecture Platforms, Anti-Money Laundering, Know-Your-Customer, Customer Due Diligence, Householding, Master Customer Record process, and systems to leverage insights for strategic decision-making, enhancing regulatory compliance, and streamlining operational efficiency for improved customer experience and risk management outcomes.
• Utilizing Data Operating Model practices, Data Governance, and Data Compliance within a financial services firm to establish and maintain a robust framework for data management, optimizing data quality, and facilitating strategic decision-making processes.
• Assessing and challenging adherence with policies and standards including data quality and adoption of data governance capabilities and initiatives
• Utilizing project management methodologies and tools to plan, execute, and monitor projects in listed domains, ensuring timely delivery, resource optimization, and stakeholder satisfaction while adhering to budgetary constraints and quality standards.

We are seeking a Senior HR & Admin Manager with significant experience in talent acquisition, interviewing, employee handbook management, contract handling, and administration. The ideal candidate will have a proven track record of recruiting top talent across Southeast Asia, particularly in Singapore, Malaysia, China, Indonesia, and Vietnam. This role demands an individual who can effectively manage HR operations, provide administrative support, and ensure smooth day-to-day functioning of the HR department across multiple regions.

Key Responsibilities:

Talent Acquisition & Recruitment:

• Lead and manage full-cycle recruitment across multiple countries (Singapore, Malaysia, China, Indonesia, Vietnam), with a focus on headhunting top-tier talent.
• Conduct interviews and assessments for all levels of positions, ensuring alignment with the company’s culture and requirements.
• Develop and implement innovative recruiting strategies to attract high-quality candidates.
• Manage recruitment campaigns, including job postings, candidate sourcing, interview scheduling, and selection processes.

Employee Onboarding & Contract Management:

• Oversee the creation and management of employee contracts, ensuring compliance with local labor laws and company policies.
• Prepare and maintain employee documentation, ensuring timely and accurate processing.
• Manage employee onboarding processes, ensuring smooth integration into the company culture and work environment.

Employee Handbook & Policies:

• Develop and maintain an updated Employee Handbook, outlining company policies, procedures, and legal obligations.
• Advise employees on policy interpretation and manage any employee relations issues.
• Ensure that all HR practices align with local legal regulations in each country of operation.

HR & Administrative Operations:

• Handle daily HR operations including payroll administration, benefits management, and leave tracking.
• Administer the company’s benefits programs, ensuring employees are well-informed and properly enrolled.
• Maintain HR records and ensure they are accurate and up-to-date.
• Provide administrative support to senior management as needed, including scheduling, reporting, and correspondence.

Regional HR Compliance:

• Ensure HR operations are compliant with local labor laws and industry regulations in each country.
• Liaise with legal advisors to address any compliance concerns or disputes.

Staff Engagement & Development:

• Develop programs for employee engagement, retention, and performance management.
• Manage training and development initiatives for staff across different regions, ensuring consistency in employee development.

Required Qualifications:

• Minimum 5 years of experience in HR and Administration, with specific experience in talent acquisition and recruitment across Southeast Asia (Singapore, Malaysia, China, Indonesia, Vietnam).
• Strong knowledge of local labor laws and regulations in each of the mentioned countries.
• Experience with employee contracts, handbooks, and HR policies.
• Proven ability to headhunt and interview candidates across multiple job functions.
• Experience managing administrative tasks such as payroll, benefits, and leave management.
• Familiarity with HRIS software and recruitment tools.
• Excellent communication and interpersonal skills, with a strong ability to work across cultures and regions.

Desirable Skills:

• Strong organizational and time-management skills.
• Ability to work independently and handle sensitive matters with discretion.
• Ability to start immediately upon selection.

Additional Information:

• Competitive salary package based on experience.
• Work in a dynamic and multicultural environment.
• Opportunity to lead and develop HR strategies across a growing organization.

Reporting to Contracts & Compliance (HOD), the C&C Senior Executive/ Assistant Manager is responsible for Contracts Review, Negotiation, and Compliance matters in the Research Division.

Main Responsibilities:

1. Oversee and Manage C&C unit

• Track and manage legal agreements, and maintain legal agreement database,
• Facilitate the negotiation and execution of legal agreements,
• Provide support to facilitate the training and guiding of staff on compliance (HBRA & PDPA),
• Act as check points for compliance (HBRA, PDPA) requirements by sighting compliance related approval documentation where necessary,
• Provide guidance to C&C unit junior staff,
• Improve contracts review workflow,
• Coordinate with CTE-CTO and LCDG (other contract teams in NCCS)
• Update and manage C&C policy.

2. Intellectual Property (IP) Management & Revenue

• Coordinate with SingHealth Intellectual Property (SHIP) unit for paperwork involving IP filing
• Track and monitor revenue from commercialised IP agreements.

3. Research Admin

• Broadcasting research related events to the research community on campus; provides administrative support for research events hosted by NCCS,
• Support HBRA and PDPA compliance matters (e.g. broadcast updates to NCCS stakeholders),
• Organise, coordinate and collate Research Metrics Info for submission to Office of Research, SingHealth (translational funding, IP and licensing indicatros)
• Support with KPIs collation for NMRC Centre Grant

Requirements:

• Bachelor of Science degree with a keen interest in contracts review, compliance & governance, and research administration.
• Must possess a flair for writing and a good command of English to handle minutes and draft policy papers/ presentation slides
• Excellent oral and presentation skills for effective communication with PIs, clinicians & peers in other departments
• Must be IT savvy and able to navigate through standard software applications and databases
• Familiar with HBRA and PDPA regulations
• Experience in reviewing contracts
• Must be meticulous and have good organisational skills to create / maintain detailed records.
• Independent worker with a strong sense of initiative

The Job

Facilities Management (FM)

• Develop, implement, monitor and accountable for policies and procedures for maintaining the organization’s facilities and equipment.
• Coordinate and manage all facility-related projects and renovations including construction of new facilities. Ensure the safety and security of all facilities and equipment.
• Ensure the timely negotiation and renewal of facility-related contracts and government permits and licenses.
• Ensure compliance with all statutory regulations related to facilities and equipment, by driving and collaborating with stakeholders to implement and practice safety guidelines. To follow up on the audit findings and recommendations resulting from any regulatory authorities.
• Develop and lead in implementing and monitoring emergency management and in Business Continuity Plans (BCP) and in Enterprise Risk Management (ERM).

Bio-Medical Engineer (BME)

• Develop, implement, monitor and accountable for the efficient and effective management and routine preventive maintenance of medical equipment and devices of the various departments.
• Evaluate, select and recommend contractors/vendors to ensure optimal preventive maintenance of all medical equipment and devices, including its required annual budgeting
• Undertake any other duties as and when assigned.

The Person

• Diploma or Degree holder with minimum three (3) years of working experience in Facilities Management and/or Bio-Medical Engineering.
• Possess excellent technical knowledge and skills.
• Strong communication skills in engaging and managing user expectations.
• Strong understanding of managing facilities and bio-medical equipment.
• A problem solver, with hands-on approach to plan and execute well.
• Able to think and work independently, with minimal supervision.
• Meticulous in attending to incidents and ability to work with tight deadlines.
• Builds rapport within teams and able to contribute within a matrix organisation structure.

Overview*

Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

Job Responsibilities*

You will be responsible for the following:

Leadership and Strategic Planning

Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.

Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
  Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
  Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
  Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure 1) adequate planning of project phases and bed closures to minimize disruption to inpatient operations, 2) user requirements are adequately captured in project specifications, 3) site works are carried out in compliance to hospital standards e.g. infection control, 4) projects are completed on time and within budget.
  Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
  Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
  Participate actively in relevant NUHS Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
  Handle customer complaints and follow up with service recovery if necessary.
  Review and update policies and procedures as needed.
  

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
  Perform any other duties as assigned by Reporting Officer.
  

Requirements*

Qualification Required and Area of Discipline

• Degree in any discipline.
• Healthcare experience will be advantageous.

Skills and Knowledge

• Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
• Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
• Project management skills and experience
• Practical knowledge of hospital operations preferred
• At least two years’ working experience, preferably in service industry

Personal Traits

• Positive, pro-active, motivated with “can-do” attitude
  Ability to multi-task and work independently and as a team
  Service oriented and customer focused
  

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

About our client: Our client is a leading international engineering consultancy.

*Please note that this role will be hired on a contract basis to support our client's project, to start in 2025.

*Work Location: Tuas (company shuttle bus is provided)

*Working days: 5.5 days

About the role:

• The T&C Manager will represent the Owner’s Engineer (OE) and supervise all testing and commissioning activities of the Contractors. This includes coordinating testing and commissioning efforts related to the project.
• The T&C Manager will lead the OE’s testing and commissioning team, collaborating closely with the Resident Site Supervision (RSS) Team, the OE’s design team, and the Contractors. This collaboration will focus on reviewing and refining the Contractors' testing and commissioning plans to ensure timely achievement of project milestones for the EPC Contracts.
• The T&C Manager will oversee all aspects of the Contractors' testing and commissioning activities, managing the interfaces between EPC Package 1 and EPC Package 2 as necessary. This oversight will cover the entire process from dry/cold commissioning to hot commissioning, culminating in a successful completion of the commissioning process and trial run, including optimization of plant operations with the Contractors and Operations & Maintenance teams.
• The role involves direct communication with the Client’s Technical Directors and Project General Managers (PGMs).
• Attendance at Client Monthly Project Steering/Working Committee Meetings, chaired by the Deputy CEO, and any other relevant high-level meetings as requested by the Client, Project Director, or Site Officer is also required.

About you:

• The T&C Manager shall have at least 15 years of hands-on relevant experience in testing and commissioning (and operation) of large scale solid waste management projects (Waste to Energy - WTE, sludge incineration, materials recovery and food waste treatment), or experience with large scale industrial/process/utilities projects (i.e. waste, water, oil & gas, power) testing and commissioning.

• The T&C Manager shall have a relevant engineering degree or certification.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Job Summary

The Hospital Operations Manager is responsible for overseeing the critical operational functions of the hospital, including linen and laundry services, food services, bed management, claims management, and project management. This role is integral in ensuring that all services operate efficiently and effectively, contributing to an exceptional patient experience while adhering to regulatory requirements, including the Personal Data Protection Act (PDPA). The manager will work collaboratively with multidisciplinary teams to drive operational excellence, manage vendor relationships, and oversee budgeting and financial management.

Responsibilities

1. Linen and Laundry Management

• Oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
• Implement best practices for inventory management and track linen usage to optimize costs.

2. Food Services

• Collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
• Monitor food safety and quality standards in compliance with health regulations.

3. Bed Management

• Manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
• Implement strategies to reduce bed wait times and optimize bed turnover.

4. Claims Management (Senior Mobility & Enabling Fund, One-Rehab, Medifund, Medifund Silver, Financial Assistance Scheme)

• Supervise the claims processing team to ensure accurate and timely submissions to agency.
• Work with relevant departments to resolve issues and improve work process efficiency.
• Analyze claims data to identify trends and areas for improvement.

5. Hospital Inspection: (Liaison Officer between MOH and SACH)

• Conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
• Prepare for and facilitate external accreditation and inspection processes.

6. Project Management

• Lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
• Develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.

7. PDPA Compliance

• Ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
• Conduct regular audit for staff on data protection policies and best practices.

8. Management Meeting

• Provide essential secretariat support for management meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
• Involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.

9. Collaboration with Multidisciplinary Teams

• Foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.
• Participate in interdisciplinary meetings to address operational challenges and develop solutions.

10. Procurement of Services & Vendor Management:

• Oversee the procurement process for services related to Linen, Food Services, and other operational needs.
• Develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
• Evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.

11. Staff Management

• Recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
• Conduct performance evaluations and provide coaching to enhance team performance.

12. Budgeting and Financial Management

• Develop and manage operational budgets, ensuring alignment with organizational financial goals.
• Monitor expenditures and implement cost-control measures to maintain financial stability.
• Leverage data analytics to inform and guide operational decisions within the healthcare facility. This position focuses on analyzing performance metrics, identifying trends, and implementing data-driven strategies to enhance efficiency, patient care, and overall hospital performance.

13. Collaboration and Communication:

• Work closely with clinical and administrative teams to ensure smooth operations and high patient satisfaction.
• Address feedback and concerns from staff and patients to improve service delivery.

14. Additional Information

• Fast-paced hospital setting.
• Flexibility in hours may be required to accommodate operational needs.
• Assume other responsibilities relevant to position as delegated from time to time, including work relating to the expansion of services and development of new services or new projects.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in healthcare operations management, with a focus on services such as linen and laundry, food services, or patient management.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficient in project management and financial analysis.
• Knowledge of PDPA and healthcare regulations.
• Carry out other responsibilities and duties as assigned from time to time.

Responsibilities:

• Project Planning & Coordination: Lead the planning, coordination, and execution of network infrastructure projects, ensuring clear objectives, timelines, resources, and deliverables are defined.
• Stakeholder Management: Work closely with internal teams and external vendors to define project requirements, address issues, and manage expectations.
• Resource Management: Allocate resources efficiently, ensuring the availability of the necessary tools, technologies, and personnel for successful project completion.
• Risk & Issue Management: Identify, track, and mitigate potential risks and issues that could impact project timelines, budget, or quality, implementing contingency plans when necessary.
• Budget Oversight: Prepare, monitor, and manage project budgets, ensuring cost-effective solutions without compromising quality or performance.
• Quality Assurance: Ensure that all network designs, implementations, and configurations adhere to organizational standards and industry best practices.
• Vendor & Contract Management: Manage relationships with external vendors and contractors, including negotiations, performance tracking, and ensuring deliverables meet required standards.
• Progress Monitoring & Reporting: Track project progress, provide regular updates to stakeholders, and create detailed reports outlining timelines, resource utilization, and any deviations from the original plan.
• Post-Implementation Support: Ensure a smooth transition of the completed network solution into the operational environment, supporting testing, troubleshooting, and training as needed.

Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience focusing on IT infrastructure and network project management. Past experiences with project management of enterprise network technology refreshes and new data center networks and infrastructure builds.
• In-depth understanding of networking technologies, including Software-defined Network (SDN), LAN/WAN, firewalls, IPS, routers, switches, and cloud-based networking solutions.
• Proven track record in managing large-scale network projects from concept to deployment.
• Strong knowledge of project management methodologies (e.g., Agile, Waterfall, PMI).
• Excellent communication, leadership, and interpersonal skills, with the ability to manage teams and collaborate across departments.
• Certifications such as PMP, ITIL, or relevant networking certifications (e.g., Cisco CCNP) are highly preferred.
• Experience with project management tools, MS Project, JIRA, Confluence and ServiceNow is a plus.

Skills (Preferred):

• Experience with cloud computing platforms (e.g., AWS, Azure) and hybrid network architectures.
• Good knowledge with TCP/IP, network security protocols, VPNs, and encryption technologies.
• Familiarity with data center build and deployment of structured cabling technologies.
• Ability to manage multiple projects simultaneously and work in a fast-paced, dynamic environment.