WHAT YOU WILL BE DOING:
You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award-winning hotel.

The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.

• Ensure smooth operation of the Front Office
• Be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
• Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
• Assist Front Office Manager with projects related to Front Office as any when required and meeting up with datelines
• Identify personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service
• Take charge of the ACDC program and work closely with Front Office Manager
• Work with Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels.
• Be responsible for the safety and security of guests, employees and the hotel assets

 

Job Description

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

Responsibilities:

• Lead a small team of Human Resource Business Partners in providing HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company's overall business objectives
• Develop and implement programs to ensure retention of key staff, and lower the employee turnover
• Improve employee experience and engagement through different communication channels and throughout the employee lifecycle
• Advise and support managers in employee performance management and development
• Develop an effective talent pipeline that addresses the organization's succession plan
• Ensure L&D activities are planned to meet current and future organization and employee needs.
• Partner with Compensation and Benefits team to regularly review market competitiveness, benefit and reward structures, internal relativity and equity to ensure competitiveness
• Review workflow processes to increase the efficiency within the HR teams
• Review HR policies and procedures in line with current employment legislation and/or organizational changes to increase efficiency
• Create and maintain a positive work environment by promoting a culture of respect, inclusion, diversity and positive employee experience
• Manage employee relations issues, ensuring fair and consistent resolution
• Lead and develop the HR team, providing guidance and support for their professional growth
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements

Qualifications

• Bachelor’s degree with at least 10 years of HR experience
• Proven experience in supporting business units with a true blend of strategic and hands-on operational responsibilities
• A good team player, positive, people oriented and enjoys meeting and talking to people
• Ability to build strong relationships at all levels of the business and with good business acumen
• Previous experience in leading a project from scratch and driving to completion
• Confident with ambiguity and having an agile & flexible mindset
• Independent and a quick-learner with strong sense of responsibility and initiative
• Excellent interpersonal and verbal & written communication skills
• Demonstrated effective people and workload management skills
• Ability to actively listen and resolve conflict, as well as support, encourage, motivate and grow team members
• Strong understanding of Singapore's current employment laws & regulations (labour law, work visa relation regulations)

Our Organisation DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world. At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about! Your Function As Head of Finance, you will be responsible for leading and managing the finance function in DLL Singapore and Hong Kong. This includes financial control, business control, internal and external reporting, accounting, funding, and tax. You will also proactively advise the business leaders and ensure that we are financially in control. You will manage a small finance team and be part of the local management team. You will report to the Country Manager of DLL Singapore and Hong Kong. Your day-to-day responsibilities will be: Plan, organize, co-ordinate and support the business in financial budgeting and forecasting processes.Proactively contribute to the development of a business strategy and business initiatives for the country as strategic business partner in the local team. Translate business objectives to short term and long-term plans for own department.Provide internal reports to country management and DLL Group finance concerning business performance and results.Analyse trends and root causes of changes.Report financial results to external stakeholders (customers, partners, auditors, regulators, tax authorities etc.) and provide analysis and detailed information if required.Support business leaders at country level with financial advice in order to improve business results on the short or longer term. This includes how to improve margins, lower risks and decrease operating costs.Ensure reliable and timely financial transaction processes where turnaround times for funding is a unique selling point for our partners, compliant with statutory requirements.Safeguard a sound financial and operational internal control environment.Organize and ensure compliance with corporate and external policies, laws and regulations, including local tax and accounting laws and DLL’s finance, control, tax and treasury policies.Plan, structure, organise, manage and control the assigned department, processes, staff and business partners, in line with corporate policies and company values.Perform Segregation of Duties controls and activities where given small size of the team you would be responsible for performance of such activities. Your Profile Minimum 10 years of leasing or financing experienceStrong accounting and financial background with budget and cash flow management experienceUnderstanding of corporate governanceExcellent verbal and written communication skillsProblem solving skills and able to work independentlyPeople management experienceCA/CPA and other tertiary qualifications desirableCitizenship or permanent residency required (no EP sponsorships will be offered) We Offer At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world. All members enjoy: Two working days per year volunteering for a local charity.Flexible hours with possibility to work from home (within job scope).Career development opportunities: online learning, member development Comprehensive medical insurance package incl. dependents.Employee Assistance Programs.An extra Work Life Balance Allowance paid in May. Choose Wellbeing DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows: Connection – Build meaningful connections with other membersHealth – Manage mental, emotional, and physical healthFinance – Provide learning opportunities to help members achieve personal financial healthLifestyle – Maintain balance between work and life priorities These are the things that matter to our members and the wellbeing of our members matters to DLL! Interested? The position will close as soon as we find a suitable candidateThe selection process may involve an assessment.Applications via email will not be reviewed. Please apply online via our career website.DLL’s referral program appliesFor more information, you can contact Jordan Horn, HR Coordinator via [email protected] DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.  DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. For further information, and to apply, please visit our website via the “Apply” button below.