Job Summary:
Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our team and shape the future of finance.
Mon- Fri, 9.00am-6.00pm
Responsibilities:
1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate
and complete information.
2.Perform proper follow up to ensure resolution within SLA.
3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
4. Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
5.Provide support on IDEAL forms enquiries/clarifications/rejections.
6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards
customers as well as colleagues at all times.
7.Any other tasks/duties that may be assigned.
8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches
Requirements:
1.Ability to multi-task and work independently .
2.Excellent written and communication skills.
3.Innovative and creative in problem solving with strong analytical skills.
4.Ability to take ownership of tasks, with positive work attitude.
5.Strong knowledge of corporate products and services
6.Proficient in MS Office (Word, PowerPoint & Excel)
We regret that only shortlisted candidates will be notified.
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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