• Base up to $3,500 + Incentive
• Experience with project management preferred
• If you do not have relevant experience, you would still be considered if you have the right mindset and eagerness for learning

Responsibilities

• Efficiently manage and strategize end-to-end project activities, including coordination and sourcing of materials at competitive prices.
• Control and manage project expenditure within guidelines.
• Provide project support to departments, overseeing site evaluation, reviewing technical drawings, and meeting clients when necessary.
• Ensure timely communication and coordination between internal and external customers.
• Maintain meticulous attention to detail and possess a good working knowledge of carpentry and construction details.
• Responsible for props checking, on-site project checklist preparation, tools and equipment management, and post-installation reporting.
• Provide project management training to the Support Team.

Job Specifications

• Proficient in project management principles and practices, including project estimation, technical aspects, costing, liaison, labor forecasting, and building permits.
• Capable of working independently and meeting tight deadlines.
• Excellent interpersonal, communication, and collaboration skills to engage with external and internal customers effectively.
• Willingness to work irregular hours based on project requirements.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

We are seeking a detail-oriented Procurement Specialist with accounting background to join our team.

The ideal candidate should be proficient in using the accounting system (SAP) to transact the procurement activities (e.g. create Purchase Order (PO), perform Goods Receipt Note (GRN)

This role is essential in ensuring smooth procure-to-pay operations, ensuring compliance with company policies, and maintaining accurate accounting records.

Main Duties/Responsibilities

Procurement Operations:

• Create and manage Purchase Orders (PO) in SAP based on approved procurement requests.
• Perform Goods Receipt Note (GRN) in SAP based on approved requests, ensuring that goods and
  services are received in accordance with POs.
• Collaborate with internal departments to ensure timely and accurate procurement activities.
• Collaborate with internal departments to resolve discrepancies between POs, deliveries, and
  invoices.
• Ensure compliance with procurement policies, financial regulations, and internal controls.
• Maintain accurate records of purchase orders, contracts, and related documentation in SAP.
• Work closely with the finance team to reconcile procurement-related transactions, ensuring
  accurate booking of costs in a timely manner.
• Prepare procurement reports and provide insights on the available data.
• Assist with internal and external audits related to procurement process.
• Any assigned ad-hoc tasks.

Requirements

• Candidate must possess a Diploma or equivalent professional qualification in Business, Accounting, Finance, or a related field with 3-4 years of relevant business/finance experience, preferably in a MNC environment.
• Proficient in the use of SAP (accounting software) and Microsoft Excel. Candidates with experience using SAP will be preferred.
• Independent worker with excellent problem-solving skills.
• Highly organised and excellent ability to track progress and ensure timely completion of tasks.
• Detail-oriented with a high degree of accuracy.
• Strong communication and interpersonal skills.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/10231

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy : https://www.persolkelly.com.sg/policies.

You acknowledge that you have read, understood, and agree with GO’s Terms of Use, https://go.persolkelly.com/Tac and the Privacy Policy.

If you wish to withdraw your consent, please email us at[email protected]. Please feel free to contact us if you have any queries.

EA Reg. ID: R22109658 (Teng Yong Yao)

EA License No.: 01C4394

Senior Accounts Executive

Working Day: Monday to Friday, 9:30 am - 6:30 pm (1day Flexi WFH)

Working Location: Boon Lay Way, Tradehub 21

Salary: $3k - $4k + VB

Job Description

We are seek for a skilled and detail-oriented Senior Accounts Executive to manage comprehensive financial processes and ensure compliance with statutory and regulatory standards. The successful candidate will handle full inter-company accounting responsibilities, lead reporting and budgeting efforts, and guide the accounts team. This role is ideal for a proactive individual with strong financial acumen and the ability to oversee various financial functions effectively.

Requirements

• Possessed Diploma or Degree in Accounting, Finance, or a related field.
• Proven experience managing a full set of accounts, with strong knowledge of Singapore accounting standards, GST regulations, and statutory requirements.
• Proficiency in Xero accounting software and Microsoft Office, especially Excel.
• Required to liaise with external auditors, tax agents, banks, and regulatory bodies.
• Experience in the interior design or construction industry is advantageous.
• Knowledge of process improvement methodologies to enhance financial workflows and internal controls.

Key Responsibilities

• Handle the full set of accounts for inter-companies.
• Assist in the preparation of monthly management reports.
• Perform monthly, quarterly, and annual closings, including journal postings.
• Oversee accounts receivable and accounts payable functions, ensuring timely billing, collections, and payment processing.
• Ensure timely and accurate submission of GST, annual tax returns, and other statutory filings.
• Prepare audit schedule and attend to the queries raised by external auditors.
• Review tax computations and liaise with tax agents to manage the tax filing process.
• Prepare budget and annual forecasts.
• Liaise with external auditors, tax agents, banks, corporate secretaries, and government authorities to ensure compliance with all statutory and regulatory requirements.
• Review, implement, and improve financial workflows, processes, and policies to strengthen internal control and compliance and enhance operational efficiencies.
• Provide guidance, advice & support to the accounts team.
• Respond to all vendor inquiries regarding accounting.
• Any other ad hoc duties assigned by management.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

• Position title : Finance Executive (1 year contract)
• Location: Jurong East/ Boon Lay
• Working Days: Monday- Friday, 5 days
• Working hours : 8am to 530pm
• Salary : $4,500 - $5,000

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

* Manage the full set of accounts, include reviewing and posting of all journal entries

* Ensure that Account Receivable/Payables Sub Ledgers to General Ledger and the bank accounts to the bank statements are reconciled

* Prepare monthly and yearly management reporting package, including financial statements, relevant schedules and perform variance analysis on the financial performance

* Prepare information and schedule as requested by Parent company

* Prepare and file all requisite regulatory and tax submission i.e CIT, GST, WHT, COR, transfer pricing

* Prepare analysis on budget and forecast

* Prepare government surveys

* Liaise with external audit teams and tax consultants to compile requisite schedules and information (including ECI, annual tax filling, tax queries)

* Advise AR/AP on the correct GL account code and GST code entries

* Oversee the Accounts Staff in the Customer master creation, billing, collection, contra, SOA and reporting activities according to the specific deadlines

* Monitor debtor's aging and ensure Accounts Executive follow up on the collection

* Systems and projects: Participate in systems changes/testing/implementation and other projects when required

* Any other duties to be assigned from time to time

Requirements

* Bachelor's degree in Accounting, Finance, or related field

* Relevant accounting certifications (e.g., CPA) are a plus

* Experience with SAP system and Accounting Reporting Standards

Salary: up to $2600

Duration: 3 months extendable

Location: Serangoon

Working Hours: 8.00am to 5.00pm (Mondays to Fridays)

This role supports parents and their children from enquiry through application and onto enrolment, ensuring prompt follow up and processing to smoothly and efficiently facilitate the admissions process

• To nurture leads and drive enrolments - proactively follow up leads in the best manner, email, phone, EDM etc

• Help drive improvement in all conversion rates of the customer journey and in particular, lead to enquiry conversion rate and timings

• Provide enrolment and student data as needed

• Ensure data is captured accurately and in timely manner on all systems

• Assist to book and conduct tours 

• Set up and administer CAT tests as needed

• Other duties as directed by the Head of Admission.

• Support the delivery of a personalised experience (visit or otherwise) for each prospective parent and pupil

• Support the assessment process for each pupil, working closely with the Academic Leadership Team.

• Support the onboarding and orientation process for each family.

• Assisted with the promotion of the school at internal and external events (Open House, Networking, Expat Fairs, etc.).

Reception/Front Desk

• Serves parents by greeting, welcoming, and directing them appropriately.

• Liaises with the school nurse and class teachers as required Communications and Community Relations

• Supports requests from teaching staff, in liaison with the School Receptionist

• Maintains security by following procedures.

• Provide basic and accurate information in-person and via phone/email.

Requirements:

Min Diploma in Marketing/Public Relations or related course

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities:

• Support the conceptualization, planning, implementation, and execution of groupwide marketing initiatives to achieve desired KPIs and unified shopping experience
• Conduct post-campaign analysis, prepare monthly reports for campaign monitoring and internal analysis
• Liaise with internal and external stakeholders to ensure successful project implementations to drive sales
• To proactively initiate joint collaborations with tenants and partners for various marketing initiatives to drive sales
• Form strategic partnerships to source for sponsorships, seek opportunities to host unique events and identify publicity opportunities for the malls
• Analyse competitors, market trends, and identify opportunities to drive footfall.
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements

Duration:

• 2 years contract

Location:

• Choa Chu Kang

Working Hours:

• Monday to Friday, 8.30am to 6pm

Salary:

• up to $4,500

Requirements:

• Degree in Mass Communications, Marketing, or a related field
• Preferably with 2 - 3 years working experience in a similar capacity. Fresh Graduates are also welcome to apply.
• Creative, resourceful, and good interpersonal skills
• Excellent written and verbal communications skills
• Computer literate with strong proficiency in Microsoft Word, Excel & PowerPoint
• Fast and independent with strong organizational skills
• Meticulous, self-motivated, able to multi-task and work under pressure
• Results-oriented and able to meet tight deadlines

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Scope:

• Assist in posting of job advertisement
• Arranging and coordination of Interviews and meeting rooms
• Process the paperwork for invoices matters
• Assist the TA team in HR administrative matters

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: Jurong West

Salary: $4000-$5500

Manufacturing industry

Have AWS & bonus

Job Description

• Contract preparation, review and negotiation support
• Review contracts for sales, construction, purchasing/procurement, or EPC (engineering, procurement and construction) and other commercial matters. Direct participation in negotiation may be requested depending on situations.
• Tasks include support for seeking approval from headquarters on essential deals, by providing certain explanation on the matters
• Update existing standard contracts, systems and procedures, provides training and guidance to internal clients.
• Dispute resolution support
• Support business teams to solve emerging and actual claims and disputes, litigations and arbitration.
• Policy making and corporate governance support
• Draft, update and arrange policies of regional entities, and liaise and coordinate necessary documentation with General Manager of Legal and with the headquarters to fulfil its corporate governance requirements.
• Training preparation and hosting
• Manage the corporate secretarial matters such as annual general meeting and board meeting of affiliate entities within the region.

Requirement

• At least 4 years relevant working experience
• Willing to travel

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Working Location: Raffles Place

Main Duties and Responsibilities:

• Support SAP (FICO, MM, PS, Ariba) & budgeting systems.
• Identify and address operational inefficiencies, conflicting business practices and integration issues, recommending suitable alternatives.
• Deliver project deliverables, service requests according to given project schedule and with quality.
• Able to take lead in project assignments and manage its scope and key stakeholders.
• Able to handle interfaces from non-SAP system to SAP modules & vice-versa.
• Manage business users and analyze business requirements.
• Drive good project management practices and governance within the IT team.
• Able to develop user guide and conduct training for staffs when required.

Requirements:

• Bachelor’s degree in Information Technology or equivalent field with at least 5 years of SAP Finance techno-functional experience and strong Microsoft Excel skills.
• Functional and Technical Competencies in the following:SAP Finance/MM/PS modules.
  SAP ABAP and Adaptive Planning (Workday) will be added advantage.
• Excellent project leading, inter-personal and problem-solving skills.
• Proficient in written and verbal communication, capable of interacting with all levels of management and staff.

We regret that only shortlisted candidates will be notified.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie | R1548888

People Profilers Pte Ltd | 10C3804

20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

Working Hours: Weekdays, 845am to 6pm

Working Location: Tengah

Salary: $2,600

Job Summary

This role provides a professional TOP handover experience for our customers and to assist in the timely rectification of defects/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities

1. Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.
2. Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
3. Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
4. Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

Requirements

• Prior customer service and admin experience

Please submit your updated resume in word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Alternatively, you may email the updated resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705

http://peopleprofilers.com

EA Licence Number: 02C4944

Registration Number: R1548888

EA Personnel: T Stephanie

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

We’re seeking a proactive digital marketing executive to collaborate with internal teams, and effectively communicate with clients. Your expertise will help enhance lead generation, brand engagement and conversions across digital channels. We’re passionate about all things digital and expect that you will be too.

You take ownership of the campaigns you run and love to drive meaningful metrics to the next level. Armed with strong knowledge in analytics mechanisms, you are adept at identifying both issues and opportunities, deploying optimizations to continually better each campaign.

You have a keen eye for details, excellent communication skills, and have at least 1 year of relevant experience in digital marketing. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard.

• Collaborate with writers, designers, developers, and other relevant members to ensure timely delivery of high-quality digital content
• Effectively communicate with clients by providing updates on project timelines and addressing concerns promptly.
• Use project management tools to organize tasks, track progress, and ensure smooth project execution. Collaborating with team members to address bottlenecks and enhance efficiency.
• Conduct quality checks, ensure content meets quality standards, aligns with client expectations, and adheres to brand guidelines.
• Provide timely reporting, for client’s campaigns. prepare and handle reporting/data analysis & identify growth opportunities.
• Finding opportunities for renewals, upsell and cross-sells.

Requirements:

• 1 years of agency experience in managing campaigns across multiple industries and market segments, with SEO fundamental knowledge
• Competent in Google Analytics, Google Search Console and popular research Tools such as AHREFS, SimilarWeb, SEMrush
• Detail-oriented and committed to excellence, you take pride in delivering high-quality work and value craftsmanship in everything you do.
• Excellent writing, communication, and presentation skills
• Good project management skills with experience in resource planning and timeline management.
• (Bonus) Client servicing role in prior career
• (Bonus) Experience with Content Management Systems (Wordpress / Drupal / Wix)

Culture:

Pixel Mechanics is a Digital-first, people focused agency in Singapore. We are passionate to bring about intelligent digital products, engaging experiences, and outstanding results for amazing clients around the world. Our company culture is one of passion, empowerment, and action over talk. We are pragmatic, business savvy that equates to fun and hardwork. There are no passengers at Pixel Mechanics, our team is jam-packed with industry-leading specialists spanning the digital spectrum.

Job Purpose:

• Hands-on experience with knowledge of full spectrum of accounts
• Efficiently undertake a range of duties related to the accounting/bookkeeping/treasury function of the business.

Key responsibilities:

1) Perform full spectrum of Accounts Payable, Accounts Receivable and fixed asset function for several legal entities including invoice posting

2) Ensure all disbursements for vendor invoice and staff claims are processed timely and accurately and comply to policies and regulations

3) Work closely with other functions to proactively manage and resolve payment and receivable issues effectively and efficiently

4) Cash management including funding requirement and managing cashflow

5) Prepare month-end reconciliations and journals

6) Assist Snr Accounts Executive in month end closing

7) Assist in-country compliance with government regulations including external audits and tax returns

8) Any other ad-hoc tasks from management

Requirements:

a) Accountancy in Diploma/Degree or equivalent certificate

b) At least 2 years of general accounting experience is advantageous

c) Has prior working experience with China accounts will be preferred.

d) Knowledge of VAT/GST and withholding tax is advantageous

e) SAP Business one experience will be advantage.

f) Knowledge of Microsoft Office. Computer literate with the ability to learn new software applications.

g) Positive working attitude with a high level of initiative

h) Good interpersonal and communication skill

i) Meticulous, able to work independently as well as in a team

j) Work requires willingness to work a flexible schedule.

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

Car Dealer/Car Finance in Sin Ming requires Human Resource Executive

Job Highlights

Competitive Compensation and Benefit Package

Group Hospitalisation, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

Job Description:

Provide administrative and clerical support to the HR Manager

Responsible for recruitment and selection; post job advertisements on job portals, liaise with recruitment agencies and collaborate -with institutions to fulfil manpower requirements

Expand on new channels to increase leads and improve quality of potential candidates

Screen / review resumes and applications, conduct interviews and coordinate interview arrangements for hiring managers

Responsible for work pass related matters; applications, renewals, cancellations etc

Learning and Development, Planning Training Plan for all staff

Prepare letter of appointment, confirmation, termination, warning, salary revision etc

Maintain and ensure proper records of new hires and resignations

Maintain and ensure proper records of leave administration

Maintain staff uniform inventory

Maintain proper insurance records and ensure timely renewals

Manage tax clearance, government paid leave and NS make-up pay claims

Conduct employee orientation

Any other ad-hoc projects/tasks delegated

Working Hours:

Monday to Friday- 0845am-0545pm

Alternate Saurdays- 0845am- 1245pm

5.25 days work week (alternate Sat off)

Pay range $2500 onwards

Job Requirements:

Degree or Diploma in Human Resource or equivalent

Minimum 3 years of experience in Human Resource administration and recruitment

Able to work under pressure and efficiently in a fast paced environment

Excellent oral, written and interpersonal communication skills

Self-starter, good time management, and effective communication skills

Meticulous with work and tracking of hiring

Adapt at dealing with and engaging people at all levels

Proficient in MS office, outlook

Job Benefits:

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Involved in full spectrum HR ranging from recruitment, onboarding, training & development, performance management, employee engagement and welfare.

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover