We are looking for an experienced Business Development Executive (Solutions) with a solid grasp of Microsoft’s productivity, security, and compliance solutions. The ideal candidate should be adept at building relationships, identifying client needs, and promoting solutions centred on Microsoft 365, Intune, and Microsoft’s security offerings. This role combines both strategic business development and solution-driven consultation, requiring expertise to connect business objectives with technology solutions to drive client success.

Note: Multiple vacancy available including Senior Business Development Manager

Dare to Dream | Go the Extra Mile | Passionate | Hungry | Accountability

• Lead the sales process: Engage with prospects and clients, assess their needs, and recommend tailored Microsoft solutions for productivity, security, and compliance.
• Solution design: Leverage Microsoft 365, Intune, Purview, Sentinel, and Azure knowledge to outline high-level solutions aligned with client goals.
• Build trust with clients: Act as a strategic advisor, explaining cybersecurity essentials and advising on solutions to enhance security postures.
• Pre-sales support: Conduct solution demonstrations, assist with technical queries, and provide input on architectural designs to meet client needs.
• Relationship management: Establish and maintain strong client relationships, ensuring satisfaction and identifying opportunities for business growth.
• Collaborative delivery: Work closely with internal teams to ensure smooth execution and client satisfaction, driving continuous enablement and learning.
• Stay informed: Keep up with industry trends to ensure our solutions meet the latest standards and client expectations.

Qualifications

• Demonstrated experience in selling Microsoft solutions for productivity, security, and compliance, including Microsoft 365, Intune, and Purview.
• Strong understanding of cybersecurity and the ability to convey technical solutions in business terms.
• Experience with Azure or other public cloud platforms, particularly in a sales or business development capacity.
• Proficiency in high-level solution design to meet varied customer needs.
• Strong communication and presentation skills to effectively engage and build trust with diverse clients.
• Solid business acumen, with the ability to engage senior stakeholders.

Mandatory Certification

• Microsoft 365 Certified: Fundamentals.

Good to Have Certifications

• Certified Information Systems Security Professional (CISSP).
• Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• Microsoft Certified: Azure Fundamentals.

• Competitive salary package with performance incentives.
• Career development within a leading technology-focused company.
• Supportive, dynamic work environment with access to the latest technology.

The Role

The Human Resources Executive is a generalist role with full HR spectrum, less payroll. Assist and support the HR Manager to ensure efficient HR operations; implement HR programs and initiatives.

Responsibilities

• Manage end-to-end recruitment functions for global hirings, including freelancers and interns.
• Plan, develop, implement, and administer learning & development program.
• Maintain employee’s’ records in Info-Tech HRMS.
• Handle all MOM work pass related matters.
• Onboarding and Offboarding.
• Any other ad-hoc duties as and when required.

Requirements

• Diploma or equivalent with at least 4 years of HR related experience.
• Good knowledge of Employment Act and prevailing HR practices.
• Effective verbal and written communication skills in both English and Chinese (to liaise with colleagues in China).
• Good interpersonal skills and works well in a team.
• Ability to work independently with minimal supervision.
• Resourceful, self-driven, and high degree of professional integrity.
• Eye for detail.
• Knowledge of Info-Tech HRMS is a big plus.
• Proficiency in Microsoft Office.
• Able to start work immediately or within short notice will be an advantage.

The Digital Marketing Manager for the cleaning industry is responsible for developing and executing digital marketing strategies to enhance the company’s online presence, generate leads for cleaning services or products, and attract top talent. This role involves managing digital campaigns, optimizing online content, and leveraging recruitment-focused marketing to build a strong employer brand and attract qualified candidates.

Job Scopes

1. Develop and execute digital marketing campaigns across multiple platforms to drive brand awareness and customer engagement.
2. Create engaging and relevant content for social media, websites, and other digital platforms.
3. Manage the company's social media channels to build a strong online presence and foster customer relationships.
4. Monitor and analyse websites traffic and campaign performance using analytics tools to improve effectiveness.
5. Prepare performance reports with actionable insights for continuous optimization of marketing strategies.
6. Ensure all marketing materials and activities comply with advertising standards and MOM regulations.
7. Collaborate with internal teams to align marketing initiatives with company goals and objectives.

Requirements

1. Diploma or degree in Marketing, or a related field.
2. At least 2 years of experience in digital marketing, preferably in the service or cleaning industry.
3. Strong analytical and problem-solving skills with experience in tools like Microsoft Suites.
4. Excellent communication skills and the ability to work in a dynamic environment.
5. Familiarity with market trends and MOM regulations, ensuring compliance with labor laws and fair hiring practices.

Position Overview:

The Procurement Executive will play a key role in sourcing, negotiating, and procuring food and beverage products, ingredients, packaging materials, and other essentials for the company. The ideal candidate will ensure timely supply of high-quality products while optimizing cost and maintaining strong supplier relationships. This role is critical in supporting business operations, maintaining inventory levels, and ensuring compliance with food safety and quality standards.

Responsibilities:

1. Sourcing & Vendor Management:

• Identify and source food and beverage products, ingredients, packaging materials, and other goods required for the company’s operations.
• Develop and maintain relationships with local and international suppliers.
• Evaluate supplier performance based on quality, delivery, pricing, and service.
• Negotiate pricing, terms, and contracts with suppliers to ensure cost-effectiveness and favorable terms.

2. Inventory Management:

• Monitor stock levels and manage inventory to avoid shortages or overstock situations.
• Coordinate with the operations team to forecast demand and plan procurement activities accordingly.
• Maintain accurate records of procurement, inventory, and supplier agreements.

3. Quality Assurance & Compliance:

• Ensure all procured goods meet the company’s quality standards and are compliant with food safety regulations (such as HACCP, ISO standards, etc.).
• Collaborate with the quality assurance team to conduct regular supplier audits and ensure adherence to product specifications.

4. Cost Optimization:

• Implement strategies to minimize procurement costs without compromising on quality.
• Continuously review market trends and fluctuations in raw material prices to make informed purchasing decisions.
• Identify opportunities for cost reduction and process improvements in the procurement function.

5. Cross-functional Collaboration:

• Work closely with the production, operations, and finance teams to align procurement strategies with business needs.
• Coordinate with the logistics team to ensure timely delivery of goods.
• Liaise with marketing and R&D teams to source new ingredients and packaging for new product development.

6. Documentation & Reporting:

• Prepare and maintain procurement reports, purchase orders, contracts, and invoices.
• Track and report on key performance indicators (KPIs) related to procurement, such as cost savings, supplier performance, and order accuracy.
• Ensure compliance with the company’s procurement policies and procedures.

7. Risk Management:

• Identify and mitigate risks related to supply chain disruptions, such as vendor shortages or regulatory changes.
• Develop contingency plans to ensure continuous supply of essential products in case of emergencies or unforeseen circumstances.

8. Sustainability Initiatives:

• Support the company’s sustainability goals by sourcing eco-friendly and sustainable materials.
• Collaborate with suppliers to reduce environmental impact in the supply chain.

Requirements:

• ** Applicable to Singaporeans only due to quota limitations
• Diploma or Degree in Supply Chain Management, Procurement, Business Administration, or a related field.
• For Procurement Executive: 2-3 years of experience in procurement or a related role.
• For Procurement Assistant: 1-2 years of relevant experience or entry-level candidates with a strong interest in procurement.
• Familiarity with procurement systems (SAP, Oracle, or other procurement software).
• Strong analytical, negotiation, and communication skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Knowledge of local and international procurement regulations is a plus.
• Bilingual in English and Mandarin (preferred) for liaising with suppliers.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Job Description

• Industry/ Organization Type: Private Education
• Working Location: Redhill (Near MRT station)
• Working Hours: 5 days (Monday to Friday, 9.00 AM – 6.00PM)
• Salary Package: Basic Salary up to $3,700
• Duration: Contract (6 months) - cover staff on maternity leave

Accounting and Financial Management

• Maintain the full set of accounts, ensuring accuracy and compliance with accounting standards.
• Oversee daily accounting operations, including bookkeeping activities for sales, purchases, receivables, and payables.
• Prepare and submit quarterly GST filings, CPF submissions, and other tax compliances.
• Manage month-end and year-end closings, including the preparation of financial statements, balance sheets, profit and loss accounts, bank reconciliations, and audit schedules.
• Update cash flow reports and prepare journal entries for month-end closings.
• Reconcile balance sheet accounts and manage fixed asset records.
• Coordinate with external auditors, tax agents, and other stakeholders to ensure statutory compliance.

Fee Protection Scheme and Compliance

• Manage the implementation and monitoring of the Fee Protection Scheme in line with regulatory requirements.
• Liaise with the corporate secretary on statutory submissions, including resolution preparation, ACRA filings, and maintenance of corporate registers.
• Ensure proper accounting records are maintained and that financial policies and procedures are adhered to.

Budgeting and Forecasting

• Assist in quarterly budgeting and forecasting exercises.
• Prepare and review financial reports to support informed decision-making.

Administrative and Operational Support

• Administer payroll processing, CPF submissions, and staff benefits.
• Process invoices for payment and refunds to customers, ensuring timely and accurate execution.
• Support operational administrative tasks such as providing bank statements and processing financial documents.
• Assist in purchasing, report typing, invoicing, and other admin-related activities.
• Register trainees in the TPGateway system.

Ad-Hoc Duties and Collaboration

• Support and collaborate with relevant stakeholders to maintain compliance with financial policies and procedures.
• Perform other ad hoc duties as assigned by the Head of Department.

Job Requirements

• Diploma in Accountancy or any relevant qualification.
• Minimum of 3 years of relevant working experience in accounting or finance.
• Proficiency in MYOB, ABSS, or similar accounting software.
• Strong analytical skills, attention to detail, and the ability to work independently.
• Effective communication and collaboration skills.
• Prior experience with EduTrust Private Education Institutions (PEIs) or SSG Registered Training Providers is an advantage.

As a Sports & Recreation Executive in MOE Sports and Recreation Club (MESRC), you will play a pivotal role to promote and organize sports and recreational activities among MOE personnel in schools and HQ.

Your key responsibilities include:

1. Planning and Organizing Events

• Develop and manage the annual MOE Healthy Lifestyle Incentive Award Scheme, ensuring accurate submission of Sports for Life Fitness Assessment results.

• Plan and oversee the Centralised and School-based Sports for Life Fitness Assessments (e.g., Walk or Run Tests).

• Coordinate with Civil Service Club for MOE’s participation in Public Service STAR Games, collaborating with MESRC Games Convenors and Team Managers.

• Work with the Planning Division to organize MOE Bilateral Games.

• Plan venues and logistics for events such as Dinner & Dance and Appreciation Dinners.

2. Stakeholder Coordination

• Liaise with internal and external stakeholders to support MESRC’s programs, events, and activities.

• Maintain effective communication by responding to email and phone inquiries.

• Coordinate promotions and offers with external organizations for the benefit of MOE staff.

3. Publicity and Engagement

• Maintain the MESRC website and develop publicity materials, such as emails and infographics, to encourage participation.

• Provide relevant data and trends to support the review and improvement of MESRC programs.

4. Financial and Procurement Support

• Assist in procurement-related tasks, including:

o Sourcing and evaluating quotations.

o Preparing approvals and supporting documentation for payment processing.

________________________________________

Requirements

• Dynamic and Proactive: Able to work independently with initiative and resourcefulness.

• Collaborative: Strong team player with excellent interpersonal skills.

• Effective Communicator: Strong written and verbal communication skills.

• Data and Analytical Skills: Proficiency in data management and MS Excel.

• Relevant Experience: At least three years of working experience, preferably in sports and recreational activities.

Responsibilities:

• Mans 24-hr emergency helpline on rotation basis
• Provides one-to-one first-level counselling service for distressed residents
• Organizes and conducts support groups for residents
• Liaises and follow-ups with Unit Leaders to render emotional help and support to residents
• Manages and documents all client profiles and casework
• Coordinates counselling referral program (i.e. second-level counselling support) with external specialized counselling centres / psychiatric hospitals
• Plans and conducts in-house mental & emotional development training / workshops to residents and staff
• Trains Unit Leaders on skills and techniques to identify and spot distressed residents
• Liaises and coordinates with VWO/NGO on external counselling training for residents and staff
• Participates in counselling supervision program to ensure continuous improvement in value of counselling service delivery to our residents
• Plans, coordinates and executes all social and sporting events for Keppel Housing residents and staff
• Liaises with external parties / agencies (e.g. KRC, MOM, SPF) on event planning and execution
• Performs any other job specified by Department Head

Requirements:

• Degree in any disciplines and/or Professional Diploma (Degree in Psychology/Social Work or equivalent)
• At least 1 year of relevant experience in a fast-paced environment, preferably in MNCS
• Must have sound foundation in Counseling/Social Work
• Additional experience in Events Management is preferred
• Fluency in Tamil (to communicate with the residents) preferred
• Possess good interpersonal, communication and presentation skills

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

Acacia Lodge

530 Bukit Batok Street 23 Singapore 659548

Mon - Thu: 11.00am - 9.00pm

Fri: 11.00am - 8.00pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

JOB SUMMARY:

· Assist in fulfilling the vision, mission and core values of the hospital.

· Support strategy to deliver and ensure best care and best experience across all patient touchpoints.

· Reporting to the Lead, Patient Experience.

RESPONSIBILITIES:

• Help drive a culture of service quality across hierarchy and service lines, through continual measurement and analyses, learning and improvement, innovation and recognition.
• Initiate and execute ideas to uplift experiences through partnering stakeholders.
• Manage feedback by working with both internal and external stakeholders, on both clinical and non-clinical matters in a timely manner.
• Assist and support volunteer engagement.
• Support efforts to raise awareness of service quality and any training engagements.
• Manage database, analyse and prepare reports in a timely manner.
• Perform any other duties as assigned.

JOB REQUIREMENTS:

• Tertiary qualification preferably in Communications, Quality Management, Hospitality or equivalent.
• Preferably with a minimum of 4 to 6 years of relevant experience in service and stakeholder management.
• Passionate about delivering and ensuring excellent experience for stakeholders in a healthcare environment.
• Excellent communication (written & verbal) and presentation skills, preferably bi- or multilingual.
• A team player with strong interpersonal and project management skills.
• Resourceful, adaptable, analytical, organised with attention to detail.
• Proactive and able to multi-task in a fast-paced environment.

JOB SUMMARY:

• Assist in fulfilling the vision, mission and core values of the hospital.
• Enlarge volunteer base, upskill volunteers and help ensure volunteer satisfaction.
• Develop volunteer engagement and recognition platforms.
• Reporting to the Lead, Patient Experience.

RESPONSIBILITIES:

• Support strategy to deliver best care and best experience across all patient touchpoints.
• Optimise resources including right-siting and curating programmes to deliver and ensure excellent patient experience.
• Manage the recruitment and retention of volunteers through collaborations and leveraging volunteers’ interests and capabilities.
• Ensure onboarding and training are planned, implemented and updated with developments.
• Engage, mentor, guide and support volunteers.
• Establish a rewards and recognition system to appreciate volunteers.
• Maintain the volunteer database.
• Support the timely preparation and analysis of reports.
• Assist and support the promotion and delivery of service excellence initiatives in the hospital.
• Perform any other duties as assigned.

JOB REQUIREMENTS:

• Tertiary qualification preferably in Community Engagement, Events Management, Hospitality or equivalent.
• Preferably with volunteer management experience in a Non-Profit Organisation.
• Passionate about delivering and ensuring excellent stakeholder experience in a healthcare environment.
• Strong communication (written & verbal) and presentation skills.
• A team player with strong interpersonal skills.
• Resourceful, adaptable, analytical, organised with attention to detail.
• Proactive and able to multi-task in a fast-paced environment.

Role Purpose

The Community Engagement Senior Executive will play a pivotal role in building and nurturing partnerships to support caregivers’ and seniors’ needs. This position focuses on fostering collaborations with stakeholders across the aged care and social service sectors, enhancing caregiver support programs, and driving impactful community initiatives.

Key Responsibilities

1. Partnership Development

• Managing a small team to identify, engage, and sustain partnerships with sector stakeholders, including healthcare institutions, community organizations, corporates, and government agencies.
• Collaborate with partners to co-develop programs, services, and initiatives tailored to the needs of caregivers and seniors.
• Develop partnership agreements and monitor partnership performance to ensure alignment with organizational goals.

2. Caregiver Support Program Initiatives

• Lead or support the design, execution, and evaluation of programs that address the practical, emotional, and informational needs of caregivers.
• Work closely with caregivers and sector partners to gather feedback and identify gaps in support services.

3. Community Outreach and Engagement

• Organize outreach events, workshops, and forums to raise awareness of caregiver support resources and CWA’s role in the caregiving ecosystem.
• Develop communication materials, including brochures, newsletters, and online content, to engage stakeholders effectively.

4. Research and Advocacy

• Stay informed about trends, policies, and innovations in aged care and caregiving.
• Contribute to research projects and position papers advocating for improved caregiver support and services.

5. Stakeholder Relationship Management

• Act as the primary liaison between CWA and its partners, ensuring strong, productive relationships.
• Represent CWA at external meetings, networking sessions, and sectoral forums.

Requirements

Education and Experience

• Bachelor’s degree in business, social work, healthcare management, public relations, or a related field.
• 3+ years of experience in community engagement, partnerships, or program management within the social service, healthcare, or nonprofit sectors.

Skills and Competencies

• Strong interpersonal and relationship-building skills with diverse stakeholders.
• Excellent project management skills, with an ability to manage multiple priorities.
• Proficiency in written and oral communication, including presentation skills.
• Ability to work collaboratively in a cross-functional team environment.
• Knowledge of aged care, caregiving challenges, and community engagement strategies.

The Digital Marketing Manager for the cleaning industry is responsible for developing and executing digital marketing strategies to enhance the company's online presence, generate leads for cleaning services or products, and attract top talent. This role involves managing digital campaigns, optimizing online content, and leveraging recruitment-focused marketing to build a strong employer brand and attract qualified candidates.

Job Scopes

• Develop and execute digital marketing campaigns across multiple platforms to drive brand awareness and customer engagement.
• Create engaging and relevant content for social media, websites, and other digital platforms.
• Manage the company's social media channels to build a strong online presence and foster customer relationships.
• Monitor and analyse websites traffic and campaign performance using analytics tools to improve effectiveness.
• Prepare performance reports with actionable insights for continuous optimization of marketing strategies.
• Ensure all marketing materials and activities comply with advertising standards and MOM regulations.
• Collaborate with internal teams to align marketing initiatives with company goals and objectives.

Requirements

• Diploma or degree in Marketing, or a related field.
• At least 2 years of experience in digital marketing, preferably in the service or cleaning industry.
• Strong analytical and problem-solving skills with experience in tools like Microsoft Suites.
• Excellent communication skills and the ability to work in a dynamic environment.
• Familiarity with market trends and MOM regulations, ensuring compliance with labor laws and fair hiring practices.

Position Overview:

The Procurement Executive will play a key role in sourcing, negotiating, and procuring food and beverage products, ingredients, packaging materials, and other essentials for the company. The ideal candidate will ensure timely supply of high-quality products while optimizing cost and maintaining strong supplier relationships. This role is critical in supporting business operations, maintaining inventory levels, and ensuring compliance with food safety and quality standards.

Responsibilities:

1. Sourcing & Vendor Management:

• Identify and source food and beverage products, ingredients, packaging materials, and other goods required for the company’s operations.
• Develop and maintain relationships with local and international suppliers.
• Evaluate supplier performance based on quality, delivery, pricing, and service.
• Negotiate pricing, terms, and contracts with suppliers to ensure cost-effectiveness and favorable terms.

2. Inventory Management:

• Monitor stock levels and manage inventory to avoid shortages or overstock situations.
• Coordinate with the operations team to forecast demand and plan procurement activities accordingly.
• Maintain accurate records of procurement, inventory, and supplier agreements.

3. Quality Assurance & Compliance:

• Ensure all procured goods meet the company’s quality standards and are compliant with food safety regulations (such as HACCP, ISO standards, etc.).
• Collaborate with the quality assurance team to conduct regular supplier audits and ensure adherence to product specifications.

4. Cost Optimization:

• Implement strategies to minimize procurement costs without compromising on quality.
• Continuously review market trends and fluctuations in raw material prices to make informed purchasing decisions.
• Identify opportunities for cost reduction and process improvements in the procurement function.

5. Cross-functional Collaboration:

• Work closely with the production, operations, and finance teams to align procurement strategies with business needs.
• Coordinate with the logistics team to ensure timely delivery of goods.
• Liaise with marketing and R&D teams to source new ingredients and packaging for new product development.

6. Documentation & Reporting:

• Prepare and maintain procurement reports, purchase orders, contracts, and invoices.
• Track and report on key performance indicators (KPIs) related to procurement, such as cost savings, supplier performance, and order accuracy.
• Ensure compliance with the company’s procurement policies and procedures.

7. Risk Management:

• Identify and mitigate risks related to supply chain disruptions, such as vendor shortages or regulatory changes.
• Develop contingency plans to ensure continuous supply of essential products in case of emergencies or unforeseen circumstances.

8. Sustainability Initiatives:

• Support the company’s sustainability goals by sourcing eco-friendly and sustainable materials.
• Collaborate with suppliers to reduce environmental impact in the supply chain.

Requirements:

• ** Applicable to Singaporeans only due to quota limitations
• Diploma or Degree in Supply Chain Management, Procurement, Business Administration, or a related field.
• For Procurement Executive: 2-3 years of experience in procurement or a related role.
• For Procurement Assistant: 1-2 years of relevant experience or entry-level candidates with a strong interest in procurement.
• Familiarity with procurement systems (SAP, Oracle, or other procurement software).
• Strong analytical, negotiation, and communication skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Knowledge of local and international procurement regulations is a plus.
• Bilingual in English and Mandarin (preferred) for liaising with suppliers.

Pay Band: 4 / Grade H
Location: Napier Road, Singapore

Department : Exams Customer Services

Contract Type: Indefinite Local Contract

Role Purpose:

To provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations and enable the British Council to meet its corporate objectives.

Main accountabilities but not limited to the following:

Enquiry Handling

• Answer first level enquiries received in person, by mail, email, telephone, or social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
• Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward.
• Able to give accurate information on all services offered by the British Council, and to give customers the correct brochures, application and registration forms.
• Support test takers who want to register online at our premises.
• All feedback and customer comments are passed on to the Assistant Manager - Customer Service within one working day and recorded in writing.
• To communicate with internal and external personnel in a professional and enthusiastic manner.

Registration

• Register Exams candidates in a professional and friendly manner, while adhering to the procedures in place.
• Cross-sell relevant British Council services and products where appropriate.
• Understand customer needs and turning enquiries into sales.
• Work extra hours during registration period, if required

Standard For Collection And Handling Of Income

• Handles payment received from examination registrations.
• Responsible for generating and issuing payment links to customers for any required fees or charges.
• Ensures the payment link is accurate and provided to the customer promptly via the appropriate communication channel.
• Verifies payment completion before proceeding with the requested service or action.

Accurate Databases / Records, and Projects

• All databases and records, and information files are kept up to date in line with requirements outlined by AM – Customer Service.
• Make sure that information brochures/ leaflets are always replenished and are available.
• Responsible for updating relevant knowledge files and databases /web/ design posters in line with requirements outlined by AM-CS.
• Specific projects and responsibilities given to each member of staff are carried out in line with expected objectives.
• As duty officer ensure that designated tasks for the relevant shifts are completed.

All above accountabilities, duties and responsibilities should comply with standards and guidelines incorporated in the Global Policy Framework (e.g., Code of Conduct, Global Policy Statements, Child Protection (CP), Equality, Diversity, and Inclusion (EDI), Information Knowledge Management (IKM), ICT standards (e.g., Acceptable Usage of IT standards).

Role specific knowledge and experience

Minimum/essential

• Selling skills (confident and effective in up-selling and cross-selling British Council products)
• Competent IT and numeracy skills
• Accuracy (very high level of accuracy is required for all tasks)
• Excellent customer care skills across multiple channels

Desirable

• Knowledge of CRM
• Complaints handling

Requirements

• Diploma/Degree in any discipline
• At least 2 years’ experience working in a customer service role, preferably in the service industry.
• Excellent written and oral communication skills in English. Having ability to communicate in Chinese language is an added value.
• The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in the location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Reception & Office Coordination

• Serve as the first point of contact for visitors, managing reception duties such as welcoming guests and handling incoming parcels and deliveries.
• Answer and direct calls from the main office phone line professionally and efficiently.
• Coordinate the receipt and distribution of incoming mail and letters, including opening the office letterbox.
• Ensure the office pantry and boardroom are well-stocked, clean, and organized at all times.

Office Supplies & Inventory Management

• Manage the purchase and replenishment of pantry supplies, office stationery, and other essential items.
• Monitor inventory levels to ensure adequate stock and maintain accurate inventory records.

Event & Festive Coordination

• Assist in organizing office events such as festive celebrations, birthday celebrations, and regular activities like Monthly Fruits Day and Birthday Celebrations.
• Coordinate the purchase and delivery of festive gifts and goodies for staff and stakeholders.

Administrative Support

• Assist with employee claims, including verifying receipts, scanning documents, and maintaining proper records.
• Support HR-related tasks such as arranging flight bookings and performing other ad hoc duties as assigned.

Key Skills & Competencies

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills to manage interactions with vendors, employees, and guests.
• Detail-oriented with the ability to manage inventory and administrative records accurately.
• Proficient in Microsoft Office (Word and Excel) and other office tools.
• Ability to work independently and handle multiple responsibilities in a dynamic environment.

Qualifications

• A diploma or equivalent in Office Administration, Business, or a related field.
• Prior experience in office administration or a similar role is preferred.
• Familiarity with basic HR and administrative processes is an advantage.

We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team. The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence. Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda’s SMB partners with our proprietary learning tools

Marketing

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB partners on the foodpanda marketing suite to grow on the foodpanda platform

Operations

• Work with foodpanda’s Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices

Ad-Hoc Projects

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities

Job Description & Requirements

We are looking for enthusiastic, committed and driven individual with accounting background to join us in our Finance Team.

Responsibilities/Duties:

• Process and handle finance transactions and functions, including receivables, payables, receipts and payments (via trust receipt, cheque, Giro, letter of credit, petty cash etc), bank reconciliations and creditors reconciliations.
• Focus more on full processing of accounts payable function (consisting supplier/subcontractor) in compliance to accounting standards, GST regulations and Group internal control procedures
• Possess the hand-on experience on monthly closing of management accounts
• Update daily bank records
• Assist in problem solving and recommend improvement on the process flows, controls etc
• Deal with various internal parties such as project teams, purchasing team and other relevant internal parties
• Liaise with various external parties such as suppliers, subcontractors, bankers, auditors and other relevant third parties
• Prepare relevant finance reporting
• Assist in work related matters and ad hoc assignments

Job Specifications/Requirements:

• Diploma/Degree in Accountancy or any equivalent professional accountancy qualifications
• Preferably 3 years of relevant working experience
• Experienced candidate would be considered for senior role
• Hands-on accounts and finance functions and processes with problem solving skillset
• Familiar with accounting standards, taxes, GST, best practices and other relevant rules and regulations
• Proficiency in MS Office knowledge
• Must possess positive attitude, “To Do” or “Can Do” mindset and willing to work as a team in helping each other
• Possess excellent working and communication skills
• Good interpersonal skills to engage with all levels in the Company
• Willingness to work flexible schedule during peak period and able to meet tight timeline

If you are THE ONE, do send in your application with your resume.

Job Descriptions:

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

Key Deliverables

• Designing and modifying software applications
• Implement systems and provide technical support

Responsibilities

• Talking to users to find out their requirements
• Create programs essential for business and conference operations
• Deal withprograms when they need to be repaired, changed, or added to another program already in place
• Writing software and operating manuals

Job Scope:

• Handle invoice matching task; receive, review, and verify all invoices and ensure its accuracy and supported with relevant documents before posting to accounting system.
• Ensure all documents are properly filed and scan to document management system.
• Perform monthly vendors’ reconciliation.
• Liaise with vendor to resolve all discrepancies in relation to billing.
• Prepare payment and submit to superior on time.
• Any ad-hoc assignments.

Requirements:

• With a relevant accounting qualification.
• Minimum 1 year of experience in similar capacity.
• Proactive, good team player, mature and able to work independently.
• Possess adequate skills in Microsoft applications such as Excel and Word.
• Able to meet a tight deadline.

Job Scope:

• Handle invoice matching task; receive, review, and verify all invoices and ensure its accuracy and supported with relevant documents before posting to accounting system.
• Ensure all documents are properly filed and scan to document management system.
• Perform monthly vendors’ reconciliation.
• Liaise with vendor to resolve all discrepancies in relation to billing.
• Prepare payment and submit to superior on time.
• Any ad-hoc assignments.

Requirements:

• With a relevant accounting qualification.
• Minimum 1 year of experience in similar capacity.
• Proactive, good team player, mature and able to work independently.
• Possess adequate skills in Microsoft applications such as Excel and Word.
• Able to meet a tight deadline.

We are looking for a Rider Compensation Operations Executive to join our growing team in Operations, at the heart of the foodpanda business! Operations at foodpanda aims to improve our customer offering by bringing efficiency and improvements through a data-centric approach. This position sits under Rider Growth / Fleet Health in the local SG market. The role is split into two parts:

Strategic part

• Strong collaboration with our regional overhead and strategizing of delivery partner payment landscape
• Analyze earnings data and implement payment schemes to suggest improvements on existing setups / Identify and analyze areas of improvement in rider earnings and payments, that lead to an optimized logistics experience
• Connect key performance metrics with delivery partner earnings to drive strategic changes within the earnings setup
• Find ways to drive logistics efficiency by standardizing processes out of local markets to simplify and streamline business processes

Operational part

• Have an ear on the street and understand rider needs and want / translate these into actionable insights
• Act as a payroll partner for our fleet / Preparing data for payroll
• Bridge the gap between our shared service center for delivery partners and act on escalations on rider payments tickets
• Hands-on approach and love going into details to better understand and shape solution to our daily operational issue / Strong cross-departmental collaboration working together with other operational roles on ensuring a high quality work environment for our delivery partners

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 3-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Director of Sales with Conrad Hotels and Resorts will contribute to Sales plan that maximizes revenue by driving the sale of conference facility space and guest rooms.

What will I be doing?

The Director of Sales is responsible for developing a commercial strategy covering all managed room segments (IBT, IT, GT, CMTG, GOV), including residential and non-residential business to maximize the hotel’s total revenue. This role will drive the planning and execution of the commercial strategy and activity through support from the Revenue Management, Catering Sales, Events Management and Marketing.

As Director of Sales, you will build a marketing plan and associated sales activities to execute with the Sales Team to achieve Sales targets and company goals. The Director of Sales will train, coach, and continuously develop the Sales Team. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Lead a team to identify and maximize all business opportunities that translate into revenue for the hotel, be it for Rooms, Food and Beverage including banquets, and other minor operating departments
• Coach and mentor the team to have the right spirit that would make us a formidable group of customer-focused and enterprising sales force that is second to none
• Handle business forecasting, budget planning and reviews, sales/marketing analysis, revenue management, pricing, positioning, promotions, advertising and overall marketing
• Identify critical areas for constant improvements in product, price and service levels, through sound and time sensitive market intelligence
• Act as a sounding board to the Management for new business opportunities and directly responsible for the hotel's main source of revenue
• Manage and develop relationships with key internal and external stakeholders.

Sales Activities

• Conduct sales call activities to acquire new business and/or solicit business with existing customers. Activities can include sales calls, site inspection, tele-blitz, cold calls, entertainment, FAM trips, trade shows, etc
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence
• Expand new customer acquisitions and manage contacts with existing Guests and key contacts
• Conduct “Bring Back Old Business” and repeat calls to increase demand and overall revenue
• Cross sell other Hilton Worldwide properties wherever possible
• Build the marketing plan for the hotel to include sales targets based on market analysis
• All duties and processes to be carried out in line with Hilton brand standards/guidelines e.g. Centre of Excellence
• Account review to be conducted with the sales team on a quarterly basis to ensure that their performance is in-line with the targets and take any necessary corrective action where required

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Develop and maintain a broad range of product knowledge about the Hotel
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
• Communicate trends, opportunities and market changes to CD and appropriate parties, as needed
• Identify new business to achieve individual and team revenue goals and targets
• Gain understanding of our target customers and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution
• Willing to commit to firm and unambiguous decisions. Sets up contingencies in case decisions are unsuccessful

Providing Exceptional Customer Service

• Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Service our customers in order to grow share of the account
• Execute and supports the company's customer service standards
• Provide excellent customer service consistent with the daily service basics of the company
• Set a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels

Administration & Management

• Handle business enquiry and daily correspondence in a timely and professional manner
• Create contracts as required
• Utilize intranet for resources and information
• Utilize Delphi to manage, document and track all managed account activities
• Submit daily/weekly/monthly reports to Commercial Director
• Complete and review monthly reports in a timely manner (owner’s report, MPR, catering occupancy, production report, etc
• Work closely with the Regional Director of Sales and Hilton Worldwide Sales team to drive business into the hotel
• Proficient in using hotel’s front office system management tool to manage and track business
• Proficient in using hotel’s Account Management Tool (Delphi/H360/HIS etc) to manage and track accounts
• Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required
• Attend designated training programs
• Ensure that the team collects the first deposit where required and reviews all contractual terms prior to contracts being sent out
• Reviews proposals to ensure that all necessary information is captured prior to the team sending it out to clients and is correctly booked in Delphi.
• Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
• Conduct performance reviews at least twice a year (Mid-Year and Year-End) for each team member
• Work closely with the Director of Catering to build a cohesive Business Development team
• Assist the Commercial Director in ensuring that targets and standards are met in the team

What are we looking for?

A Director of Sales serving Hilton hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Knowledge of the hospitality industry, current market trends, and economic factors
• Excellent presentation and creative selling skills to uncover new business. Able to present information logically and confidently verbally and in written form
• Strong negotiation skills to close business with a maximum yield
• Proficient in using Microsoft office tools especially Excel to create documents, reports and presentation
• Ability to read, listen and communicate effectively in both written and spoken English, using correct grammar, spelling and sentence structure
• Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
• Ability to manage time, resources, and personnel effectively and productively
• Ability to persuade, convince and influence others
• Persuasive and assertive in communication. Able to present arguments logically and face up to and resolve conflicts or criticism
• Maintains staff morale and motivation, pays attentions to the development of skills, pro activity and the taking of responsibility
• Prepared to fit working hours to business needs and to respond personally to work problems at short notice

Personality Characteristics

• Self-motivated and able to work effectively without constant supervision
• A passion for sales and target-based performance
• An outstanding team player
• Innovative in the delivery of Sales initiatives
• Enthusiastic to be part of a winning team
• To have patience and take setbacks positively
• Stays calm, composed and effective under time pressure and when dealing with difficult or confrontational situations.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• SALES ADMINISTRATION RESPONSIBILITIES
  • Establish leads to achieve group and FIT room night goals based on market segmentation and budget and to develop ongoing relationships with the clients
  • Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals for all segments
  • Develop account qualifications criteria and use market research to identify priority markets and accounts, to assign sales to assure coverage to all major market segments
  • Monitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accounts
  • Develop annual sales department budget and execute sales programs and activities
• SALES PERSONNEL DEVELOPMENT RESPONSIBILITIES
  • Recruit, select train and motivate Sales department personnel to achieve sales goals
  • Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
  • Maintain established personnel policies and procedures of the hotels
• MARKET PLANNING RESPONSIBIITIES
  • Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
  • Participate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing audits
  • Monitor forecast of all group and FIT segments and identify valley periods of sales emphasis and achieve forecast
• COMMUNICATION RESPONSIBILITIES
  • Maintain close and open communication with other department heads
  • Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
  • Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
  • Maintain  timely and responsive communication with accounts and prospects
• PERSONAL ACCOUNT SERVICING RESPONSIBILITIES
  • Joint service key accounts with Senior / Sales Managers  and ensure continuity in our communications with accounts
• OTHER RESPONSIBILITIES
  • Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
  • Comply with hotel and department policies and procedures at all times
  • To carry out other duties as and when assigned by the Management of the Hotel