About The Opportunity

We are currently seeking experienced Cilent Service Executive for our team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in a timely manner.

What You'll Be Doing

• To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
• Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
• Maintenance of Clients' database, including data entry and uploads
• Client implementation and system setups.
• Generate and prepare monthly/ad-hoc Client reports.
• Client contract renewals and upsell of services where applicable.
• Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
• Assist with Accounts Receivable follow-ups where required.

What We Are Looking for

• Candidates with prior experience with Healthcare Insurance providers will be an added advantage.
• Fresh Graduates are welcome to apply.
• Proficient in Microsoft Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands through:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies.
• Drive product adoption and educate clients and agencies in a scalable fashion.
• Ensure that our clients receive the highest level of sales and operational customer service.
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledge of social media, mobile apps, and digital and mobile marketing.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and Thai (to handle enquiry from Thai speaking customer and document in Thai language).

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Responsibilities:

Maintain working relationships with own clients to ensure that they receive exceptional service and to identify potential new sales opportunities

Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories

Coordinate with other sales representatives to ensure that quotas are being met and company standards are being upheld

Identifies and locates new clients through a variety of methods including networking and cold calls.

Develops and implements strategies for sales in an assigned region or industry.

Provides information, quotes, credit terms, and other bid specifications to clients.

Negotiates prices, terms of sales, and/or service agreements; prepares contracts and submits orders.

Collaborates with purchasing departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.

Periodically prepares and reports results, status of accounts, and leads to manager.

Able to finish monthly sales targets.

Performs other duties as assigned by management.

Requirements:

Excellent verbal and written communication skills.

Excellent sales and negotiation skills.

Thorough understanding of technical aspects in high precision manufacturing industries.

Proven ability to build and maintain relationships with clients.

Proficient with Microsoft Office or related software.

Strong knowledge in high precision components, oil field components and other engineering components.

Strong and deep knowledge about CNC Metal machining services.

Muti linguistic is added advantage.

Minimum degree or diploma in relevant engineering field.

Singapore driving licence is must.

Only for locals (Singapore PR OR Singaporeans).

Company Description

Unlocking ADHD is a charity and social service agency that aims to empower those with ADHD and their families to live life to the fullest. Through greater Awareness & Acceptance, Accessibility, Achievement, and Advocacy, we address the challenges that come with the disorder, which affects an estimated 5% of the population.

Role Description

We are seeking a full-time Fundraising and Partnerships Executive. You will support the important work of scaling up our services and developing and growing relationships with stakeholders and the community. You will work closely with the Executive Director and will also interact with Board members, staff and volunteers.

You will be responsible for a range of fundraising and partnership initiatives, including strengthening existing partnerships, exploring new funding opportunities, fostering relationships with donor communities and corporate sponsors, and planning and executing fundraising events.

• Developing enduring relationships with donors and sponsors, and developing collaborations with community partners.
• Reviewing, planning and executing innovative fundraising initiatives such as specific campaigns and special events to support fundraising efforts and meet fundraising targets
• Strategising outreach to individuals, corporations and foundations to build and manage pipeline of existing and future donors and sponsors
• Assisting with funding proposals, grant applications and reports for government, corporate and philanthropic entities
• Conducting research, data mining and analysis for donor projects
• Ensuring compliance with statutory fundraising requirements and Code of Governance, i.e. application of licenses and appeals where applicable
• Managing Donor and sponsors through maintaining and updating records, proactively seeking out and building relationships with existing donors through consistent, sustained and valuable engagement to maintain donor loyalty and conversion
• Preparing donor reports, appeals, and impact updates to internal and external stakeholders, and appreciation letters and events
• Networking with corporations, community partners, donors, volunteers with the aim of building deeper engagement with Unlocking ADHD
• Ensuring tracking of KPIs and timely submissions of reports to required program sponsors.
• Working with the Marcomms team to develop marketing and publicity materials to support fundraising initiatives and to promote Unlocking ADHD’s causes
• Performing secretariat duties to support Fundraising or related Committees.
• Any other projects as assigned

Qualifications

• Bachelor's degree in a related field. A background in Communications, Marketing, or Business Administration would be helpful
• At least 3 years of related experience in nonprofit fundraising or project management
• Proven track record of successful fundraising, grant writing, and corporate partnership development
• Excellent communication and interpersonal skills, including the ability to build and maintain relationships with stakeholders from diverse backgrounds
• Strong numeracy and budgeting skills
• Strong organizational and project management skills, able to prioritize projects and meet deadlines
• Experience with event planning, marketing, and volunteer management
• Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.
• Self-starter with the ability to work independently and as part of a team
• Passion for supporting the ADHD community and advocacy efforts to raise awareness and reduce stigma