• Develop and maintain strong relationships with existing customers and reached out to the assigned accounts to generate new sales business.
• Handle overall daily customer account management matters as the primary point of contact and drive and track weekly, monthly, and quarterly performance and sales metrics.
• Ensure completion of the entire sales process, encompassing quoting, RFQs, order processing, and fulfillment.

Requirements:

• Diploma and above
• At least 2 years of experience in handling B2B sales within APAC region.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Report to the Sales Director, you hold a crucial and fulfilling position within our dynamic and expanding sales team, specializing in selling IT services and solutions to large SMEs and MNC customers.
• Managing the entire sales cycle, from prospecting and cultivating leads to deal closure.
• Handle existing customers with new IT projects and business opportunities.
• Conduct direct sales efforts aimed at acquiring new B2B customers and visits to potential clients within the company's existing client base and/or personal contacts.
• Collaborate closely with internal pre-sales team and technical experts, as well as key technology partners, to capitalize on leads and business prospects. Assist in identifying opportunities within Gebiz and related portals, ensuring timely submission of ITQs (Invitation-to-Quote).

Requirements:

• Diploma in IT/ Business/ Marketing or equivalent
• At least 1 year of corporate sales experience in selling IT services &/ or solutions e.g. network/ system infra, network security/ managed services/ maintenance support services.
• Proficient track record experience in sales or business development background.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Help in the preparation of sales quotations and monitor their status through follow-up. (training will be provided).
• Support in updating sales opportunities within sales pipeline reports utilizing cloud software.
• Coordinate with suppliers and customers to ensure timely completion of each sales order.
• In charge of order processing, purchasing, invoicing, and coordinate with customers on delivery schedule.
• Coordinate with customers regarding delivery schedules and provide updates on delivery status.

Requirements:

• GCE O level and above
• At least 1 year of relevant working experience.
• Proficient in MS office (Excel, Word, Outlook).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Generate sales leads to pursue new clients using referrals, business directories, and cold calling.
• Responsible for call or visit existing clients regularly Ensure Customer satisfaction as well as introducing new products and services available.

Requirements:

• GCE O level and above
• At least 1 year of sales experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Sales staff

Basic $2000+10% incentive

Find own leads

Telemarketing

selling homeware goods to b2b n more

pm 81462121 for more details

Job Highlights

• Our Values: Be the Change, Belong Together, Stay Human
• Ranked as the Top Accounting Firm
• Nominated by HRM as Employer of Choice

Do you want to join a firm that is?

• An international audit, tax and business advisory firm with more than 200 offices worldwide
• Ranked as the Top Accounting Firm in Singapore
• Nominated by HRM as Employer of Choice
• Certified the Great Place to Work

We are excited to be awarded the “Great Place to Work in 2023” and “2022 Asia’s Top Employers” by Influential Brands!

We are proud of the firm’s culture we’ve grown to make PKF-CAP LLP a place where people love to come to work every day. The awards are recognition of exemplary adaptation to our firm to become relevant to our clients, as well as our employer strategies to be sympathetic to the needs of our talented employees!

Job Description:

We are seeking a motivated HR assistant to join our team. If you are passionate about Human Resources, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

• Handle all the recruitment related process
• Handle the internship recruit drive
• Maintain the P-file and update the employee database accurately
• Attend to employees' queries related to HR issues, HR software
• Updating of internal and external training records of the employees
• In charge of the work pass application
• Assist in the company event planning such as Townhall, Annual Dinner & etc
• General HR administrative duties
• Other duties as assigned, for example, participation in organizing recreation activities and other HR projects

Requirements:

• Degree in Business Studies, Human Resources, or equivalent
• At least 2 years of relevant experiences is needed
• Good communication skills and interpersonal skills
• A can-do approach to work and a strong sense of commitment to work
• Able to handle tight deadline
• Ability to thrive in a fast-paced environment and handle multiple tasks
• Proficiency in Microsoft Office

Responsibilities:

• Identify and building relationships with clients.
• Assist clients/ employers to identify, select and recruit staff for their vacancies, and help individuals find and gain appropriate employment.
• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.
• Coordinate interviews between candidates and clients
• Interviewing and assessing prospective applicants and matching them with vacancies at client companies
• Screening candidates and drawing up shortlists of candidates for clients to interview
• Making arrangements for the advertisement of vacancies

Details:

• Monday to Friday
• Office Hour
• Basic salary with attractive commission
• Taiseng
• Junior/ Senior position available
• Sales related experiences will be an advantage (training will be provided)

You may send your resume to [email protected] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Pan Hong (Reg No. R2094728)

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Responsibilities

1. Fundraising: Part of team responsible to raise funds for the organisation according to targets set.
2. Donor Relations: Cultivate and maintain relationships with donors, ensuring timely acknowledgment of contributions, and stewardship activities.
3. Online and Digital Fundraising: Develop and execute online fundraising campaigns, leveraging various digital platforms and tools to maximize donor engagement and contributions.
4. Manage Donor Database: Maintain accurate and up-to-date records of donor information, interactions, and contributions using CRM software.
5. Research & Analytics: Conduct market research and analyze data to identify trends, insights, and opportunities for improving communication strategies and maximizing brand exposure.
6. Project Management/Event Coordinator: Oversee all aspects of event planning and execution, including venue selection, logistics, program development, and vendor management.
7. Writing: Copywriting for communication materials including speeches, invitations to GOH.

Requirements:

1. Demonstrated experience managing fundraising initiatives
2. Strong interpersonal and communication skills, with the ability to effectively engage donors and stakeholders.
3. Proficiency in donor database management software and digital fundraising platforms is an added advantage
4. Excellent copywriting skills, with the ability to craft compelling narratives and messages that resonate with target audiences.
5. Strong analytical skills, with the ability to interpret data and metrics to inform communication strategies and decision-making.
6. Experience with media relations is an advantage, including pitching stories, managing press inquiries, and coordinating media events.

* 5 days work week

* Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)

* Basic + Flexi Allowance + AWS + VB

* Location: Expo MRT (walking distance from MRT station)

* UK MNC company

* Permanent role

Our client is a UK MNC company who providing healthcare and security service to various industry

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• To be the first point of contact for members, end users, clients, service providers and colleagues
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Positively promote company to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 1-2 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

· Assist with Policy creation, revision and establishing protocols to ensure all procedures that govern regulatory compliance and Health & safety are up to date

· Be the tier one representative of the College to comply with various regulatory authorities such as Committee for Private Education, Cambridge International Singapore, EduTrust .

· Administration and maintenance of the centralised e-filing system for compliance and H&S documents

· Support in data gathering and document production associated with meeting the requirements of compliance and H&S

· Support in academic related accreditations (COBIS, FOBISIA and other Association memberships)

· Provide support in internal and external audits and all related matters

· Assist in the development of policies and procedures from time to time

· Maintain all approved documented policies and procedures

· Provide logistical support to training sessions

· Keep up-to-date with related laws and ensure policies and practices are regularly updated as needed

· Be an active member of the H&S committee. Responsibilities in this area includes but not limited to participating in meetings and matters related to ensuring the safety management system and initiatives of the school that includes but not limited to performing compliance audits and creating and reviewing risk assessments, responding to emergencies, investigating incidents, and recommending corrective actions

· Support and participate in premises meetings with facility leads from both main campus and ELV

Any other duty as assigned by the Compliance Manager

Key skills & Experience:

· At least 2-3 years of relevant experience, preferably in local private education industry

· Proven knowledge of CPE compliance, Workplace Health & Safety and regulatory resources

· Prior knowledge and experience in ISO 9001, 45001 and quality systems will be advantageous

· Excellent interpersonal skills with the ability to communicate effectively with a wide range of individuals

· Exceptional organisational skills with ability to multi-task and prioritize work, able to manage high volume workflow and deadlines

· Team player who works with enthusiasm and energy

· Excellent English (native) spoken and written language skills.

· Meticulous, self-motivated & independent

· High level of professionalism, with the ability to handle sensitive and confidential matters with appropriate discretion

· Candidate should possess Diploma & Professional qualifications in any field

Technical skills

· Excellent skills in Microsoft Office, especially Word & Excel

· Experience of working with databases

Seeking for results-driven, self-motivated and a strong team member to join our Marketing Executive

Responsibilities :

• Support company objectives in brand positioning, target segment within the allocated marketing budget.

• Manage engagement and collaborations with partners, vendors,

• Manage all in-house & off-site marketing campaigns, events, seminars, partner events and post-campaign tracking

• Manage inventory of all marketing collaterals

• Work with external creative agencies on marketing materials such as brochures and on adverts on all media platforms, including online digital platforms – Google Adwords, Facebook, Instagram

• Writing and proofreading creative copy for all printed and digital, marketing collateral, websites and social media

• Improve website & social media experience

• 1st line of approval for artwork & media posts are in accordance to MOH publicity guidelines, version control of printed collaterals

• Other duties as assigned by management

Requirements:

• Diploma/Degree in Marketing or related field

• Strong project management/organisational skills.

• Independent, pleasant and dynamic personality

Interested candidates please send in your resume to:

[email protected]

Annabelle Woo

Outsourcing Team

Recruit Express Pte Ltd, EA License No.: 99C4599

Responsibilities:

• Purchasing of gold, silver, and catalytic converters as well as other precious metals.
• Familiar and up to date on marketing and business requirements for precious metals.
• Utilize X-ray fluorescence equipment.
• Determining marketing solutions that match client requirements.
• Participating in industry conferences, trade shows, and networking events.
• Establish and develop strong working relationships with clients.
• Determining new market sectors.
• Track market developments and regularly assessing competitors.
• Attaining KPI for profits and revenue.
• Expertise in PGM and precious metals precision calculating techniques.
• Create and execute business expansion strategy.
• Provide regular reports and updates to the manager.
• Ensure adherence to corporate marketing guidelines in business development initiatives.
• Ad hoc duties assigned.

Requirements:

• Degree or Diploma in Business Administration/ Sales & Marketing or equivalent
• At least 3 years of relevant experience, preferably in recycling, adjacent industries

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Responsible for general office administrative duties.
• Provide day-to-day secretarial administrative support to the team.
• Prepare meeting minutes and perform secretariat duties.
• Assist in purchasing of office inventories and pantry items.
• Review vendor quotations and make recommendations to management.
• Assist in HR tasks such organizing company event and candidate interview scheduling.
• Coordinate the accumulation of employee feedback.
• Ad-hoc duties as assigned.

Requirements:

• Diploma in Business Administration or equivalent.
• At least 3 - 5 years of secretarial administrative support experience.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Responsible for the sales & profitability of the assigned accounts.
• Work closely with sales team to achieve individual and team sales targets.
• Develop new business and expand existing accounts.
• Build and maintain good relationship with new and existing accounts.
• Conduct market research and competitor analysis, prepare reports on business landscape and supply movements.
• Manage customers' payment and ensure timely payment collections
• Provide monthly updates to management on sales and performance of accounts.
• Ad hoc duties as assigned

Requirements

• Diploma in Electrical, Electronics Engineering or equivalent.
• At least 2 – 3 years of sales experience in Battery, Power, DC products.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

As a Marketing Business Support Executive, you will play a pivotal role in facilitating the smooth operation of marketing initiatives within our organization. You will be responsible for providing comprehensive support to the marketing team, ensuring efficient workflow, and contributing to the achievement of marketing objectives. This role demands strong organizational skills, attention to details, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

Project Coordination:

• Collaborate with marketing managers to execute marketing campaigns and initiatives.
• Monitor project timelines, milestones, and deliverables to ensure timely completion.
• Coordinate cross-functional teams to support marketing projects as needed.

Data Management and Analysis:

• Generate reports and provide analysis which includes but is not limited to pre and post marketing campaign metrics.
• Assist in market research activities to identify trends, competitive landscapes, and customer insights.

Content Development and Distribution:

• Assist in management of company’s digital assets, which includes support on content creation, development of marketing materials, copywriting, editing, and proofreading.
• Coordinate the distribution of marketing collateral across various channels, including digital platforms, events, and print media.

Event and Trade Show Support:

• Assist in the planning, coordination, and execution of marketing events and trade shows
• Manage logistics, booth setup, and promotional activities to maximize brand visibility and engagement.

Budget Management:

• Assist in the preparation and monitoring of marketing budgets, tracking expenses, and processing invoices.
• Ensure adherence to budgetary guidelines and recommend cost-effective solutions where applicable.

Marketing-Related Administrative Support:

• Manage calendars, schedule meetings, and coordinate appointments for the marketing team.
• Handle correspondence, emails, and phone calls in a professional manner.
• Assist in the preparation of presentations, reports, and marketing materials.
• Any other ad-hoc duties as assigned.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Excellent organisational skills with the ability to multitask and prioritise workload effectively.
• Strong communication skills, both written and verbal, with meticulous attention to detail.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Flexibility to adapt to changing priorities and deadlines in a dynamic work environment.
• Previous experience in event coordination or project management is a plus.

As a Marketing Business Support Executive, you will play a pivotal role in facilitating the smooth operation of marketing initiatives within our organization. You will be responsible for providing comprehensive support to the marketing team, ensuring efficient workflow, and contributing to the achievement of marketing objectives. This role demands strong organizational skills, attention to details, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

Project Coordination:

• Collaborate with marketing managers to execute marketing campaigns and initiatives.
• Monitor project timelines, milestones, and deliverables to ensure timely completion.
• Coordinate cross-functional teams to support marketing projects as needed.

Data Management and Analysis:

• Generate reports and provide analysis which includes but is not limited to pre and post marketing campaign metrics.
• Assist in market research activities to identify trends, competitive landscapes, and customer insights.

Content Development and Distribution:

• Assist in management of company’s digital assets, which includes support on content creation, development of marketing materials, copywriting, editing, and proofreading.
• Coordinate the distribution of marketing collateral across various channels, including digital platforms, events, and print media.

Event and Trade Show Support:

• Assist in the planning, coordination, and execution of marketing events and trade shows
• Manage logistics, booth setup, and promotional activities to maximize brand visibility and engagement.

Budget Management:

• Assist in the preparation and monitoring of marketing budgets, tracking expenses, and processing invoices.
• Ensure adherence to budgetary guidelines and recommend cost-effective solutions where applicable.

Marketing-Related Administrative Support:

• Manage calendars, schedule meetings, and coordinate appointments for the marketing team.
• Handle correspondence, emails, and phone calls in a professional manner.
• Assist in the preparation of presentations, reports, and marketing materials.
• Any other ad-hoc duties as assigned.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Excellent organisational skills with the ability to multitask and prioritise workload effectively.
• Strong communication skills, both written and verbal, with meticulous attention to detail.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Flexibility to adapt to changing priorities and deadlines in a dynamic work environment.
• Previous experience in event coordination or project management is a plus.

We are looking for a Contract HR Executive to outsource to our healthcare clients.

Job Description:

• Assist with the end-to-end recruitment, ensuring accurate and prompt data entries in HRIS and keep track of documentation requirements
• Operations matter of HQ staff
• Support and track contract renewals and confirmations
• Assist with requests from staff such as updating of particulars, dependents, requests for LOG/LOC etc
• Other admin duties such as nametag ordering, e-payment and arrangement of get-well basket, filing

Job Requirements:

• Degree in Business Studies / Human Resources
• Prior HR Internships / 1-2 years of HR experience
• Knowledge in SAP / SuccessFactor would be a plus

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilities:

• Analyze technical inquiries and evaluate client specifications
• Establish technical, application, and process design support.
• Prepare a quotation, including technical specifications and cost estimates for equipment or solutions, tailored to customer needs and budget.
• Develop a technical presentation for the customer.
• Communicate with the manufacturer or a representative to obtain an estimate.
• Collaborate with the draftsman to create the layout and process flow diagram or flowsheet.

Requirements:

• Min diploma in Mechanical, electrical, chemical or it’s equivalent
• At least one year related sales experience
• Prior sales experience in processing equipment/system is an added advantage
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Identify and develop new business opportunities.
• Deliver technical presentations and demonstrations to potential clients.
• Prepare sales proposals and negotiate contracts with clients.
• Collaborate with internal teams to ensure timely and accurate delivery of products and services to clients.
• Stay up-to-date with industry trends and competitors' offerings to effectively position the company's products and services in the market.
• Attend industry trade shows and exhibitions to network and generate leads.
• Meet or exceed sales targets and contribute to the growth of the company's revenue.

Requirements:

• Min Diploma in Engineering, preferably in Electrical or Mechanical Engineering.
• At least 1 year related sales experience
• Excellent communication and presentation skills.
• Self-motivated and driven to achieve sales goals.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Facilitate communication and collaboration among internal departments, agents, and pertinent stakeholders regarding trade affairs.
• Produce freight quotations for tank container shipments and execute orders within the company's internal system.

Requirements:

• Diploma and above
• At least 3 years of experience handling ISO tanks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Assisting the operations manager with operational matters as assigned, ensuring smooth execution and timely completion.
• Oversee the export and claim processing documents trade matters, ensuring accuracy, compliance, and efficiency.

Requirements:

• Diploma and above.
• At least 2 years of Claim Processing experience in ISO Tank.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

1, Marketing and sales work

2, Keep good relationships with big customers

3, Look for new market opportunities

4, Expand business to overseas

5, Develop and maintain a strong marketing team

6, Assist with the company operations

7, Visit clients regularly

8, Prepare sales brochure and other products or PPT to show customer

• Marine Electrical (listed company)
• Basic $2800 - $3500
• 5 days (8.30am – 6.00pm)
• Location: Penjuru Lane
• Transport provided from Jurong East, CCK, Serangoon, Bishan

Responsibilities

• Provide full range of secretarial support to BOD included office-management duties, travel arrangements, handling calendar events, organizing reports and documents, setting up meetings.
• Support sales and marketing projects.
• Assist in ISO standards preparation, filing and compliance.
• Assist in Grant/ Trademarks application.
• Participate in liaison with Government agencies/ Associations.
• Co-ordinate and conduct meetings, briefings, or trainings to staffs when necessary.
• Organize and maintain confidential information, files, and records.
• Able to take Minutes of Meeting/ Provide summaries.

Requirements

• Min Diploma in any field.
• Min 1 year of experience in administrative roles.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

JOB SCOPE

• Provide luxury service by communicating to each guest in a thoughtful, tailored, and authentic manner; making each guest feel as they are the sole focus of your time.
• Meet or exceed all Marina Bay Sands Standards associated with the job role, to include Forbes and Luxury Hotel standards.
• Assist both in-house and external guests with the planning, and making of breakfast, brunch, lunch, and dinner reservations at one of Marina Bay Sand’s 14 signature restaurants.
• Processing all reservations requests accurately and with full details of what has been communicated between guest and yourself (Example: Special Requests, Food Allergies, Special Occasion, etc.).
• Assist both in-house and external guests with any revisions or cancellations to their dining reservations.
• Accurately respond to all restaurant inquiries received via telephone, email, or chat.
• Provide accurate up to date information on all resort food & beverage outlets menu offerings along with any promotions and/or special offerings that are available.
• Handle emergency situations in accordance with department and hotel guidelines.
• Deliver first call resolution, handle all inquiries and/or complaints in a professional and pleasant manner by applying logic and using departmental empowerment tools.
• Work to achieve and exceed individual and team Key Performance Indicators (KPI’s) set by management.
• Support other responsibilities as assigned by management.
• Conduct confirmation calls with next day arrivals.

JOB REQUIREMENTS

• Minimally GCE ‘O’ Level, Nitec or higher.
• Proficient in English; multilingual is strongly preferred.
• Excellent communication skills, both verbal and written; excellent telephone etiquette.
• Rotational shifts including public holidays and weekends depending on operation needs.
• Proven experience in hotel reservations, concierge, front of house food & beverage or customer service is an advantage.
• Customer centric attitude and works well under pressure.
• Stay composed when handling complaints and emergencies.
• Polite and confident with a great deal of patience.
• Ability to multi-task and comfortable with system applications and technology.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Work is subjected to change to meet business/operational needs.
• Able to work in front of computer and sit for extended periods of time.