Program enquiry stage:
Ā· Responding to the queries of customer enquiring on the course.
Ā· Answer phone enquiries about the course.
Ā· Creating standard email templates in conjunction with marketing teams.
Ā· Follow up with leads that comes to training webpage but did not register.
Ā· Work with marketing team to follow-up on the leads generated through various marketing channels.
Registration and enrolment:
Ā· Post customer filling registration form, to send them email for due diligence (request ACRA cert, UEN number, declaration form) (before confirming the subsidy).
Ā· After due diligence send the payment link/ details.
Ā· Confirmation with finance team on receipt of payment.
Ā· Create class grouping based on the registrations (work with industry team for grouping).
Ā· Sent class groupings to participants.
Ā· Sent the standard welcome pack to the participants (work with product team).
Ā· Send reminders of the course commencement to participants ā 2 weeks before, 1 week before etc.
Ā· Create and track the participant repository.
Ā· Process request for changing participant name or any other details
Ā· Process refunds and postponements.
Ā· Create SOPās for all above with project owner.
ESG Training and post engagement:
Ā· Sending post survey forms and collecting feed backs.
Ā· Send pre-reading and other require material after each module (work with product team).
Ā· Engage participants post training with other suite of services (work with sales).
Sales Operation
Ā· Prepare Sales Order Processing and follow up on order fulfilment. Including but not limited to address their queries, anticipate issues on a timely basis.
Ā· Administration of documentation controls for order fulfilment.
Ā· Monitor, track and advise clients on their applications status.
Ā· Review and guide clients on the documents required for certification.
Ā· Responsible for administrative matters in relation to pre and post sales activities.
Ā· Identify, propose and implement improvements to the process to meet customer critical issues.
Ā· Responsible for updating, maintaining, processing and analyzing the Green Label databases to provide usable data to support the SGLS & Eco Certification sales team.
Ā· Ensure that all data are updated accurately and in a timely manner.
Ā· Vendor invoice verification.
Ā· Collaborate with Finance for bi-weekly Accounts receivable report, and follow through with clients.
Ā· Support Sales on Accounts receivable handling.
Ā· Liaise with Environment Engineers for constructive response to clientās queries.
Ā· Monitor KPI (service turnaround timeline) and escalate for prompt resolution.
Operations/ Office Administration
Ā· Maintain smooth & efficient office and facilities operation.
Ā· Liaise with external vendors and monitor service maintenance contracts.
Ā· Liaise with IT Vendor for IT-related matters such as technical support and IT related assets.
Ā· All other Operations scope of work that may varies from time to time.
Others:
Ā· Handle all customer enquiries pertaining to Sales, Eco-Office, SGLS and ESG training;
Ā· Coordinate with external vendors (e.g. auditors)
Ā· Support all Company event (SEAA and SGA)
Ā· Any adhoc task as and when assigned by your direct supervisor or the Management.
This is a crticial position which needs to be filled out urgently. Candidates who are able to start work immediately will be an added advantage.