Job Description

-Delivery and presentation of lesson content to children

-Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling

-Ensure safety and timely transfer of students from school to student centre

-Ensure the safety of children in class

-Regular liaison with parents and caregivers to provide feedback on children’s behavioural and learning progress

Job Purpose:

This role requires strategic capabilities and launch preparation business acumen together with leadership to ensure benchmark setting launches are achieved for new assets across the Greater China and Intercontinental (GCI) region. Given later stage of assets in development business now requires thorough bottom-up evaluation, workstream interrogation with clear strategies and tactics to deliver superior launches.

Preferred Qualifications:

• Drive and support evidence-based patient journeys, patient potential towers, opportunity evaluations, financial and sales forecasting across markets
• Define the regional strategy in close cooperation with global assets team and with regional partners. Prepare operational plans and ensure strong evidence generation working close with Value Evidence and Outcomes (VEO) team, medical and government affairs.
• Assess and propose structural/resource/investment/additional project requirements in Local Operating Companies (LOC) or region needed to drive efforts for the best launch
• Lead detailed workstream launch readiness process for all markets
• Work as a key Medicine Commercial Team (MCT) member to ensure the global strategy reflects the needs of the priority GCI markets
• Ensure engagement across the matrix globally and regionally to drive excellence in every facet of work in this Therapeutic Area (TA)

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Minimum 8 years’ experience in healthcare, in pharmaceutical (medical or marketing background) including demonstration of leadership in global roles with proven delivery record with business objectives/projects

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• A combination of proven leadership, experience in/understanding of specialty care business and strong matrix management are key to success in this role as is the understanding of markets, ways of working and cultural considerations.

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

• Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Continuously looking for opportunities to learn, build skills and share learning.
• Sustaining energy and well-being
• Building strong relationships and collaboration, honest and open conversations.
• Budgeting and cost-consciousness

Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. ​

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.​

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

JR:389846

Brief Description

Reporting to the Centre Head, the incumbent for Programme Coordinator position provides programme coordination and some administration support for Senior Connect @574.

Job Responsibilities
The job responsibilities for this position include:

1. Assist the Centre Head in providing Active Ageing and Befrienders Services.
2. Plan, coordinate and execute programmes & activities for seniors.
3. Recruit and rally active participation from seniors as assigned.
4. Attend to home visits.
5. Support and update seniors with Information/Referral resources.
6. Participate in other BCARE events and projects when required.
7. Provide administrative support when required. Administrative support includes:
8. a) maintain the database and attendance records of members and volunteers.
9. b) Coordinate schedules and assist in liaising for general repair, maintenance and upkeep of the Centre e.g.
10. air-cons, office and IT equipment, housekeeping and storerooms.
11. c) Assist in obtaining quotations where necessary.

Only shortlisted candidates will be notified.

Brief Description
Reporting to the Centre Executive, the incumbent for Administrative Executive position provides full administrative support for BCARE Active Ageing Centre.

Job Responsibilities - The job responsibilities for this position include:

I Administration

1. Maintain the database and attendance records of members and volunteers.

2. Coordinate on submission of reports to government agencies.

3. Set up an effective and efficient record-keeping and information-retrieval system.

4. Petty cash administration.

5. Prepare monthly bilingual Active Ageing Programme - Activity flyer and schedule. Simple translation work is needed.

6. Attend to the Alert Alarm System (AAS) when necessary and update AAS recording to government agencies.

7. Support and update seniors with Information & Referral resources when necessary.

8. Assist in minutes-taking for monthly staff meetings and obtain quotations when necessary.

II Operations and General Maintenance

9. Coordinate schedules and assist in liaising for general repair, maintenance and upkeep of the Centre e.g. air-cons, office and IT equipment, housekeeping and storerooms.

10. Assist in organizing storage space of the Centre, replenishing housecleaning items and office stationery.

11. Update and maintain Asset Register, ensure the safe-keeping of equipment and other important documents.

III Others

12. Participate in other BCARE events and projects when required.

Only shortlisted candidates will be notified.

Brief Description

Reports directly to the Executive Director, and will be responsible for the full spectrum of finance and accounting matters in BCARE. One of the key requirements in this role is the need to ensure accuracy, completeness, and compliance with internal controls for all financial transactions. This role is also expected to prepare and submit financial corporate statements following the industry practices for audit and regulatory purposes. The incumbent for this position will work closely with the ED and Centre Heads/ Programme Managers to ensure seamless transfer and submission of accounting reports.

Job Responsibilities

I Annual Budgeting

1. Work closely with the various Centre Heads to develop the annual budget and seek approval from the Management Committee.

2. Review ad-hoc budget requests, ensuring compliance with the organisation's fiscal policy.

3. Review budget variances at the end of the financial year (actual vs budget for key centres and programmes e.g. SAC, JOYC, FAME Club).

II Funding and Investment Matters

4. Handle funding matters related to MSF/ NCSS/ MOH/ AIC and BCARE’s funders.

5. Support and provide timely updates on funding/ project/ fundraising.

6. Handle Fixed Deposits and investment matters.

III Annual Audit and AGM

7. Work closely with various stakeholders including auditor, staff to close the accounts for annual audit.

8. Prepare and submit schedules to auditors for audit.

9. Ensure audited accounts are signed and timely submission of Annual Reports and statutory reports to ROS, Charity Portal and IRAS.

10. Present financial year accounts at the AGM.

IV Management Functions

11. Analyse the financial data in the financial reports and identify opportunities to strengthen income/ revenue generation or operational efficiencies that can reduce costs.

12. Prepare Management Reports when required.

13. Attend Finance Sub-Committee meetings.

14. Liaise with the Hon. Treasurer, Finance, and Audit Committees, and the external auditors as necessary.

15. Maintain timely and accurate financial statements and reports that are appropriate for the users and under generally accepted accounting principles.

16. Ensure that all statutory requirements of BCARE and its satellite centres are met including withholding Payments, Income Tax, and GST (if any).

V Internal Controls and Finance Procedures

17. Manage risks and compliance; develop and implement processes that:

a) ensure that financial information is secure and stored in compliance with current legislation.

b) maintain internal controls related to financial expenditures, procurement and payment/claims such that risks are mitigated (e.g. document and maintain complete and accurate supporting information for all financial transactions).

c) maintain all financial accounting systems and controls.

d) in charge of Asset Management Policy, implementation and execution e.g. tagging of assets and record-keeping.

19. Day to Day Accounting includes:

a) book-keeping and monthly bank reconciliation including maintenance of proper accounting records for the general ledger, accounts payable, accounts receivable, and payroll.

b) track and manage the different types of restricted funds/ funding schemes for BCARE and its satellite centres.

c) handle all daily cash management including managing money that comes into, within cash receipts and payments).

d) handle all accounts payable including checking and processing invoices, payments, petty cash, expenses, claim and reimbursement following internal controls/ procedures.

e) handle all accounts receivable; manage BCARE’s credit standing to ensure that all invoices are billed and collected timely.

f) take charge of all the necessary VCF/SDF claims for the Organisation.

g) safeguard other finance-related instruments/ contracts including securities, and other valuable papers (cheques, subscriptions, tenancy agreements/ stamp fees etc.).

Only shortlisted candidates will be notified.

• To develop and expand local beauty sales for commercial cooling appliances
• To identify and target new business opportunities
• Prepare market collateral of product catalogues and project specifications
• Achieve sales targets and KPIs
• Conduct market search and other local activities

• Consult customers before and after treatment.
• Perform facial treatments on customers.
• Upsell skincare products.
• Update customer records regularly.
• Handle basic front desk duties.
• Ensure store cleanliness and hygiene are well maintained.
• Other duties as assigned.

salon managers are responsible for the successful operations of beauty and spa salons. Responsible for both profit and customer satisfaction, salon managers lead their teams of salon staff to provide excellent services, maximize profit and follow all health and safety regulations. As a salon manager, you will be in charge of hiring, training and dismissing staff members and managing the salon's day-to-day activities. Salon managers are often promoted or hired from other salons, where they previously gained experience in salon specialty services. With enough experience, salon managers may eventually become salon owners.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Job Purpose

Conduct dyadic counselling support for individuals, couples & families (at low to moderate level of complexity), utilising person-centred, systemic, emotional focused therapy and other suitable modalities supported by the organization. Participate by sharing in training & outreach events.

Job Responsibilites

• Provide dyadic counselling support services for individuals, couples and families in low moderate complexity cases.
• Develop and manage counselling cases and develop care plans.
• Assess clients' level of functioning, planning and goal settings, risks and needs, and system intervention for clients.
• Conduct needs analysis in the community, plan and support outreach events.
• Cmply with ethical practices in accordance to Code of Ethics
• Support in service planning and practice standards management, team building and development.
• Work closely with inter-services i.e. Community Counselling Unit, Insight (Youth Mental Health) and Hotline.
• Any other duties as assigned.

Job Requirements

• Masters in Counselling
• 1 - 3 years of relevant counselling experience in education, counselling, social work or related work (Mental Health, Family, Couple, Elderly, Divorce, etc)
• Knowledge and ability to engage and facilitate dyadic work
• Knowledge and ability to handle cases with low to moderate complexity
• Knowledge of one modality of therapy and the ability to understand and apply conceptual map to direct the therapeutic process
• Ability to demonstrate reflective practice
• Able to manage ethical concerns with minimal guidance
• Able to speak, read and write simple Chinese so as to attend to Mandarin speaking clients and Hotline volunteers.

Masters in Counselling

Thank you for your application. We regret that only shortlisted candidates will be notified.

PART TIME STUDENT CARE TEACHER

Salary:

$9-10/hr

Work hours / Duration:

Monday - Friday, 1pm-7pm/12pm -6pm (Part Time)

Location: Sengkang

Job Description:

Description

-Assist in daily classroom activities and ensure the well-being of the students
-Guiding primary school students with their school homework and co-curriculum activities

-Able to assist with admin and WhatsApp messaging

Requirements:
-no experience needed
-Good personality, patient, and friendly

Duties & Responsibilities

· Manage admission and initial screenings for potential clients

· Plan and implement evidence-based programmes or interventions to support the individual needs of the clients

· Planning, documentation and reporting of academic data/progress

· Creating individualized lesson-planning and IEPs with curriculum mapping and individually-design instruction

· Have behaviour and classroom management skills and is responsible for the safety and well-being of all students

· Behaviour Documentation and Reporting

· Update parents regarding sessions and progress after each session (text/photos/videos etc)

· Updating case notes post-sessions regularly and independently

· Maintain student records and communicate frequently with parents and school staff as needed

· Conduct team meetings with Allied Health Care Professionals such as Occupational Therapist, Speech Therapist, and Psychologist.

· Planning and implementation of social/emotional/behavioural Interventions

Requirements

· Diploma in Early Childhood Intervention (Special Needs) or equivalent

· Degree in Psychology and other relevant courses of study can be considered on a case-by-case basis

· Minimum 1 year of experience working with children (ages 18 months – 6 years) with learning disorders and/or disabilities

· Experience in Early Intervention Setting or with children with special needs would be an advantage

· Have a strong command of English and have good organizational skills

· Able to work independently and yet be a good team player

· Knowledge of AEPS would be an advantage

Roles and Responsibility

• Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling
• Plan, deliver and present PlayFACTO lesson content to children
• Ensure safety and timely transfer of students from school to student centre
• Ensure the safety of children in class
• Regular liaison with parents and caregivers to provide feedback on children’s behavioural and learning progress
• Any other ad-hoc duties as assigned by Centre Head

Requirements

• Prior classroom and/or teaching experience, preferably at the primary level
• Able to guide primary school subjects
• A love for children and nurturing them
• Possess excellent work ethics and integrity
• Exhibit positive attitude and communication skills
• Team player - "The whole is greater than the sum of its parts" - Aristotle
• Those without student care experience may also apply as training will be provided.

Job Highlights

• Attractive Bonus
• Medical Benefits
• Career Progression

Job Description

The Preschool Infant Care Teacher is responsible for planning and carrying out activities in line with the requirements of the ECDA.

This involves developing work schemes and lesson plans to motivate children and imaginatively using resources to help them learn. The teacher will also be responsible for developing the social and communication skills of children and provide a safe and secure environment in which the child can learn. The assigned teacher will need to record observations and summarise the children’s development and maintain cordial relationships with the parents.

We are expanding and need EY1 teachers with the following requirements –

• Candidate must have CIT / HCIC / ACEY certificates or equivalent
• 2 years’ experience with a similar job scope
• PC Literate

Benefits like:

• Attractive Bonus
• Health Insurance (Hospitalisation and Outpatient - GP & Specialist)
• Extra off-in-lieu for all Trainings
• Diverse Staff Welfare Benefits (Awards & Recognition, Staff Retreats, Celebrations)
• Friendly atmosphere & supportive colleagues are the core of our diverse and dynamic team

Roles & Responsibilities

About The Role:

• Adhoc staff will only be called on a need-basis.
• Salary: Hourly rated (to be advised)
• Responsible for day-to-day operation at Serangoon Moral Student Care Centre
• Demonstrate initiative and willingness to learn
• Ensure a safe and conducive environment for the students (7-14 years old)
• Supervise students' homework completion
• Able to test students on their English and Chinese spelling
• Able to provide coaching / guidance on Primary School subjects (Able to guide Chinese Language)
• Able to mark assessment books for English, Chinese, Maths, and Science
• Able to monitor students' attendance and after-school activities, and contact parents promptly when the need arises
• Able to maintain discipline and order of the class
• Able to promptly respond to students and manage their behaviour
• Able to provide timely feedback to parents on student's work and behaviour
• Able to facilitate programmes (i.e. outings, workshops, craft, moral education)
• Able to handle enrolment enquiries
• Able to use WhatsApp for Parent-Teacher communications
• To assist Centre Supervisor in managing students, parents, equipment, technology, information and all other resources so as to ensure that the quality of services provided meets the regulations set out in the Ministry of Social and Family Development (MSF) Guidelines for Student Care Centre, and are in line with vision and mission of Chee Hoon Kog Moral Promotion Society

Candidate Requirements:

Technical Competencies:

• Strong analytical, writing, communication,interpersonal and time management skills
• Strong people management skills

Core Competencies:

• Meticulous and organised
• Interest and passion working with children aged 7 to 14
• Proficient in WhatsApp and MS office software would be preferred

Preferred achievements / characteristics:

• Min 5 O Level credits
• Good credit in 'O'-Level Chinese required
• Ability to work with diverse and multi-disciplinary teams

Requirement:

• Only Singaporeans

For candidates who are interested in applying,please email your CV to [email protected] . We will reach out to shortlisted candidates.

Looking for permanent part time student care teacher.

Requirements:

- Able to start from mid April 2024, and min commitment at least 1 year

- Min. GCE "O" Level and above

- Only Singaporeans/PRs

- Able to guide and coach primary school subjects (EL, CL, Math, Sci)

- Has good communication skills

- Passionate, committed, friendly, engaging, and able to connect well with primary school children

Job Scope:

- Fetch students from school to centre

- Guide and supervise primary students with their school homework, and spelling

- Assign and mark student's supplementary work

- Bring students for outdoor play

- Maintain orderliness and safety of the students at the centre

- Carry out adhoc duties assigned by centre manager

Working hours:

Monday to Friday, 1.30pm-7.00pm

Working hours may differ during school holiday.

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Responsibilities:

• Plan and Conduct English, Math, Science and Mother Tongue lessons in accordance with MOE syllabus
• Supervise and guide primary school children with their school work
• Daily routine care of students and their well-being
• Assist in administrative duties
• Plan and deliver holistic activities for students

Requirements:

• Minimum qualification 'O' levels and above
• Preferable to have had one year working experience in a student care environment or tutoring experience
• Candidates with no experience are welcome to apply as assistant teachers
• Have passion to teach and maintain good rapport with children

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Overview of role

P&G, Beauty and Hair Care research and development in Asia has been a strategic, integral part to the global business innovations. Asia is a dynamic homebase and fast evolving market with ample opportunities to tap on, innovate and derive meaningful consumer insights.

In SgIC, we innovate for consumer-winning formulations and the associated manufacturing processes for our Beauty and Hair care product categories.

In this role, you will play a key role in leading new innovation packaging qualification process.

Your team

Located at the P&G Singapore Innovation Center, you will a key member the Hair Care Packaging, Research & Development organization. You will have the opportunity work in multi-functional teams and engage with both internal and external partners.

Key Responsibilities

• Lead new Innovation Package qualification focus on Label and Flexible package technology.
• Design learning plan, define technical success criteria, execute lab test as well as line trial at manufacturing site and call out technical risk with proposal to solve for on-going quality.
• Lead overall APAC project technical assessment working with multi-functional team. This includes technical transformation of package scope, quantify technical risk, layout CPS, quantify technical resource/ budget need, and elevate prioritization. This requires fundamental technical mastery on entire package form such as Rigid, Tube, Flexible, label.
• Lead new supplier capability for future strategic innovation and saving pipeline, focus on Label and Flexible package technology.
• Lead layouting 3-5 years cost innovation masterplan focus on label and flexible packaging. Work with global innovation leader to download replicable innovation idea and new innovation skillset, and share regional fit-for-use requirement.
• Provide technical coaching to junior package organization in technical center as well as manufacturing site.

Job Requirements

• Minimium Bachelors Degree in Science or Engineering related fields
• 5+ years’ experience in FMCG sector in packaging category
• Mastery in package development and qualification process
• Strong technical mastery on entire package form such as Rigid, Tube, Flexible, label.
• This role will manage key interphase between P&G internal R&D and external manufacturing partner. Hence, experience working in both manufacturing and R&D environment will be an advantage.
• Able to work independently, multi task and perform in a challenging work environment
• Excellent problem-solving skills and ability to use data to connect multiple ideas and develop solutions
• Strong interpersonal and communication skills to connect with people from different cultures and levels, both internally and externally

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Infant care centre looking for infant educarer.

You will be responsible for the daily care for the children.

Experienced with lots of care and patience for the babies.

ACEY/HCIC or equivalent can apply.

If you have the passion but untrained, do find out more on the train as you work arrangements.

Nice cosy environment with low teacher to infant ratio.

1. Strategy and workplan

• Support reporting officer in the development of strategy and workplans together with management and RHSO
• Support reporting officer to provide updates on workplan progress to RHSO and NUHS senior management

1. Project Management

• Oversee end-to-end project management of assigned collaboration/programme
• Ensure that programme is on track to meet agreed targets/milestones and administrative documents are properly documented and maintained
• Submit timely progress reports as required
• Review programme with internal and external stakeholders for quality improvement

1. Partner Engagement

• Identify, prioritise and engage new/potential and existing social care providers and grassroots in the western region to explore and deepen collaborations
• Identify opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Manage regular engagements, feedback and issues from key account community partners
• Keep abreast of developments within social care, community care and key account organisations

1. Support implementation of NUHS Population Health strategies and regional health plan

• Keep abreast of NUHS Population Health developments and identify opportunities/gaps/support where appropriate
• Actively sync and identify potential areas of collaboration with NUHS and community to support population health

1. Others

• Any other tasks as assigned

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Keeping abreast of developments within ILTC and community care organisations
• Identifying opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan

Requirements

• Good Class Degree, preferably in Life Sciences, Business Administration or related qualification
• 3 to 5 years of relevant working experience, prior experience in community care or partnerships will be an advantage
• Experienced in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

We see mostly dogs, cats and pocket pets! Continuing education is strongly supported for all staff. We are booked in only during opening hours, and strictly close during meal times to enjoy meals together. Clinic outings are a regular activity as well! Qualities we look for: strong ethics, genuine love for animals, excellent communication skills, and keen interest in building long term rapport. If you’re looking for a supportive and fun workplace, with exposure to gold standard veterinary care – then Brighton Vet Care is the place for you.

We have all the necessary equipments to work each case up thoroughly, and most importantly, lovely clients who want the best care for their pets. Special interest and intention for memberships will be an added advantage. Mentorship and induction support will be provided for recent grads. Did we mention, once again, our nice clients who love to feed us?

Executive / Senior Executive, Intermediate and Long Term Care, RHSO

Job ID: 4940

Job Function: Administration

Institution: National University Health System

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Keeping abreast of developments within ILTC and community care organisations
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan
• Provide adminstrative support to department activities and programmes

Requirements

• Bachelor Degree, preferably in Life Sciences, Business Administration or related qualification
• Fresh graduates are welcome to apply, prior experience in community care or partnerships will be an advantage
• Experience in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills