To provide exceptional customer service to both internal / external Customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by audit) are entered into Ecreditors Transportation Management System, timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise proper payment setup before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Qualifications
tertiary Education with 1-2 years customer service related experience, with or without relevant industry experience.

Job Description & Requirements

- Assigned to Business Development Manager as their Sales Support

- Provide RFQ, source rate with airline and oversea agents

- Daily shipping co-ordination of AIR/SEA/Cross Border /3RD PARTY shipments

- To handle billing advise and recoveries

- Administrative support (filing, circulation, preparation/generate report and etc.)

- To undertake new projects/new assignment given from time to time

- To represent sales department in various taskforce/committee

- Other duties as assigned by the Department Manager

Job Requirement

• Good interpersonal and communication skills
• Strong ownership and sense of responsibility
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage

Benefits

• Good structured career progression
• Comprehensive training will be provided
• Monday – Friday (5 days standard Office hour)

Position Overview:

We are seeking a dynamic and experienced Regional HR Project Manager, APAC to manage our training and development initiatives across the Asia-Pacific region. This role will be responsible for designing, implementing, and overseeing various training programs, including leadership and technical training, internship programs, and mentoring initiatives. The ideal candidate will have a strong background in talent development, excellent communication skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities:

Promoting Training:

• Assist with Global L&D organizational development program implementations and deliveries - promotion of programmes and learning campaigns.
• Provide support for implementation of plans and strategies on succession planning, talent development, leadership training etc.
• Partner with regional senior management to select and localize learning and development programs that are scalable to the needs of the region in alignment with global and regional business needs
• In partnership with regional leadership and key stakeholders, support Fugro’s strategic objectives by fostering a learning culture
• Communicate regional business and employee needs with the global team and ensure that learning strategy, initiatives and priorities are in alignment.
• Ensure an equitable and inclusive approach to L&D activity across APAC
• Promote regional learning offerings and drive adoption and impact by regularly communicating and marketing available learning opportunities to the business and employees.
• Identify and recommend regional Learning solutions to enhance performance such as role clarification, process standardization, etc.

APAC Training Matrix:

• Collaborate with Service Lines and Functions to identify and define the competencies and skills required for the training matrix.
• Develop and implement a comprehensive training matrix that includes both leadership and technical training components.
• Work closely with the business to ensure employee technical competence is measured, monitored and compliant with industry standards and business expectations.

APAC ILT Participants:

• Lead recruitment drives for Instructor-Led Training (ILT) programs.
• Maintain close communication with ILT participants to monitor their progress.
• Provide career development support and follow-up upon participants’ graduation from the program.

APAC UGro Participants:

• Identify suitable personnel for the UGro program.
• Track attendance and motivation levels of UGro participants.
• Conduct regular check-ins to assess progress and identify potential for growth.
• Support career development and follow-up post-graduation.

Internship Program:

• Develop a structured internship program for technical personnel.
• Liaise with educational institutions to recruit potential interns.
• Monitor interns’ progress and provide regular feedback.
• Identify high-potential interns for potential hiring opportunities.

Mentoring Program:

• Design and implement a structured mentorship program.
• Facilitate regular check-ins between mentors and mentees to ensure progress and address any challenges.

Recruitment Support:

• Assist the Talent Acquisition (TA) group in organizing and participating in recruitment drives at career fairs and campuses (e.g., ITE, Polytechnic, University).

Team Building:

• Utilize Management Drive as a tool to facilitate team-building activities and enhance team cohesion.

Employee Success Stories:

• Develop and share success stories of employees who have participated in UGro and ILT programs to inspire and motivate others.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in training and development, preferably in a regional or global role.
• Strong understanding of talent development and competency frameworks.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Strong organizational and project management skills.

Responsibilities :-

-Strategically plan and manage logistics, warehouse, transportation and customer services

-Direct, optimize and coordinate full order cycle

-Liaise and negotiate with suppliers & manufacturer

-Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

-Arrange warehouse, catalog goods, plan routes and process shipments

-Resolve any arising problems or complaints

-Supervise, coach and train warehouse workforce

-Meet cost, productivity, accuracy and timeliness targets

-Maintain metrics and analyze data to assess performance and implement improvements

-Comply with laws, regulations and ISO requirements

Requirements and skills

-Proven working experience as a Logistics Manager

-Record of successful distribution and logistics management

-Demonstrable ability to lead and manage staff

-Proficient in standard logistics software

-Excellent analytical, problem solving and organisational skills

-Ability to work independently and handle multiple projects

Key Account Manager will drive sales, marketing and market access activities towards various partners, i.e. healthcare professional groups, specialist organizations, and local market access individuals. This position will drive sales and marketing activities for all ethical channel and new business in the future when needed.

Responsibilities

• Operate as the primary point of contact for key account stakeholders
• Fulfil/exceed set SFE KPIs & Multichannel Engagements
• Work with Brand Leads to create and execute marketing brand plans
• Facilitate, accelerate processes to get access of new product/s into Private Hospitals/MOH/MOE/MOD
• Prepare and guarantee monthly, quarterly and annual sales forecasts

Requirements

• Bachelor's degree or equivalent experience in Business / Sciences
• 3+ years' of relevant work experience in Pharmaceutical sales, key account management, marketing
• Prioritization and strong time management.
• Strong business acumen and a go getter.
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills