We are seeking an experienced and highly motivated Product Manager to join our team. The successful candidate will be responsible for managing our vision technology product range, ensuring its success in the market. The ideal candidate should have a minimum of 3-5 years of experience in product management, specifically in the surveillance security camera industry. This role requires a strong understanding of market trends, customer needs, and technical aspects of surveillance security camera products.

Responsibilities:

• Develop and execute a comprehensive product strategy for the security camera product range aligned with the company's overall goals and objectives.
• Conduct market research to identify customer needs, market trends, and competitive landscape in the surveillance security industry.
• Collaborate with cross-functional teams including engineering, design, sales, and marketing to define product requirements, features, and specifications.
• Manage the entire product lifecycle, from ideation to launch, ensuring timely delivery of high-quality products.
• Define and prioritize product roadmap and feature backlog based on market research, customer feedback, and business goals.
• Work closely with engineering teams to ensure product development meets technical requirements and timelines.
• Conduct regular market and competitive analysis to identify opportunities for product enhancements and differentiation.
• Collaborate with the marketing team to develop effective product positioning, messaging, and go-to-market strategies.
• Provide product training and support to the sales team, enabling them to effectively promote and sell the security camera product range.
• Ensure the competitiveness of the product by conducting cost analysis and preparing cost down plan.
• Monitor product performance, customer satisfaction, and market trends to identify areas for improvement and growth.
• Maintain regular follow-ups with both customers and vendors to ensure timely delivery and fulfilment aligned with specified requirements.
• Stay up-to-date with industry trends, emerging technologies, and regulatory requirements related to security camera products.
• Prepare documentation such as PMB and other internal communication materials to ensure stakeholders are kept up-to-date.

Qualifications:

• Bachelor's degree in business, engineering, or a related field.
• Minimum of 3-5 years of experience in product management, preferably in the security camera industry.
• Strong understanding of security camera products, technologies, and market dynamics.
• Proven track record of successfully managing and launching products in a competitive market.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Knowledge of agile product development methodologies is a plus.

We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are passionate about surveillance and security products and have the required experience, we would love to hear from you.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Roles & Responsibilities

Responsible for full spectrum of HR including recruitment, compensation & benefits, performance evaluation, organisation development and other employee related matters.

Provides constructive and timely performance evaluations.

Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

Manage talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.

Oversees employee disciplinary meetings, terminations, and investigations.

Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Handles discipline and termination of employees in accordance with company policy.

Manage and process payroll for all workers on a timely basis, such as, computation of staff' salaries, allowances and deductions, processing of wages, statutory submissions, annual & ad hoc tax fillings, etc

Manage claims from employees and with government authorities( Levy Waiver & claim and etc.)

Supporting Employees and Management by driving, planning, coordinating and implementing effective HR guidelines, procedures and guidelines across the full spectrum of HR

Analysis of Manpower resource allocation, visa quotas and emplyee satisfaction

Manage work pass apllications, renewals & canncellations

Manage the repatriation of work permit holders

Ensuring training is implemented to ensure all necessary certificates and / or Licenses are obtained by the company under full compliance of regulations

Maintaining employee record, employee payment details and health records, employee relation and communication

Performs other duties as assigned.

Position Requirements:

At least 2-5 year(s) of working experience in the rconstruction field is required for this position.

Min Diploma in human resources, business or equivalent

Strong understanding of MOM guidelines for labor law requirements for the construction industry in singapore

Biligual in English and Chinese in order to liaise with Mandarin speaking associates

Proactive approach with outstanding problem solving skills

Full-Time position(s) available with 6 Days working day

Able to do OT during weekend when required

Founded in 2016, we are a fast growing distributor of alcoholic beverages in Singapore and have quickly established ourself as the one-stop supplier for many F&B businesses.

We also operate www.theliquidcollection.com where we bring an extensive and exquisite range of liquor to the end consumer.

If you have a passion for this industry, we invite you to join us!

JOB DESCRIPTION

Activations - 20%

• To organise 1 to 2 small scale events (workshops/masterclasses/etc) per month

• To execute these events independently with attention to details.

• To actively look out for and search for partners to collaborate with.

E-commerce – 40%

• To oversee the in-house website operations independently and other e-commerce platforms such as Shopee and Lazada.

• To execute E-commerce monthly promotion calendar

• To oversee all aspects of E-commerce, including but not limited to marketing plans, product management, stock management, onboarding of new products, promotions, platform campaigns, sales, deliveries, after-sales service, and other operations.

• To activate and execute all planned promotional activities in a timely manner.

• To grow E-commerce orders monthly across platforms.

• To submit a monthly sales report, tracking analytics, sales, followers on platforms, reviews, feedbacks, cost of operations & recommendations to improve sales.

• To manage all customer orders across platforms within the stipulated timelines and show excellent customer service.

Artworks & Collaterals - 20%

To produce collateral designs for E-commerce platforms, events, activations, and outlets while maintaining brand identity

Social Media Management -20%

To submit a social media calendar plan monthly.

• To do a minimum of three posts a week across all social media platforms, and able to write attractive description and to include related hashtag

• To plan, execute and manage social media campaigns for company, represented brands and principal partners.

• To plan, execute and manage boosting of monthly promotions, activations, and events.

• To plan, execute and manage the growth of company online presence and drive traffic to all social media platforms.

• To increase conversion rate and create engagement with followers, and to increase follower count.

• To submit a monthly social media report, tracking analytics, follower count, engagement, data & recommendations to improve the social media pages.

Requirement

• Proficient in utilizing Canva or photoshop

• Proficient in Microsoft Office (Word, PowerPoint, Excel)

• Sense of aesthetics, copy writing and creative eye

• Photography and basic photo editing skills

• Excellent written and verbal communication skills

• Proficiency with online marketing and social media strategy

• Outgoing and friendly personality with good communication skills

• Meticulous and able to meet tight deadlines

• Flexible in working hours (some evenings will be required for marketing event activities.)

• Up-to-date with the latest trends and best practices in online marketing and measurement

• Proven events, e-commerce or social media management record would be advantageous

• 2-3 years of relevant Alcohol Beverage/FMCG trade experience will be a plus

Roles & Responsibilities

Responsible for full spectrum of HR including recruitment, compensation & benefits, performance evaluation, organisation development and other employee related matters.

Provides constructive and timely performance evaluations.

Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

Manage talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.

Oversees employee disciplinary meetings, terminations, and investigations.

Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

Handles discipline and termination of employees in accordance with company policy.

Manage and process payroll for all workers on a timely basis, such as, computation of staff' salaries, allowances and deductions, processing of wages, statutory submissions, annual & ad hoc tax fillings, etc

Manage claims from employees and with government authorities( Levy Waiver & claim and etc.)

Supporting Employees and Management by driving, planning, coordinating and implementing effective HR guidelines, procedures and guidelines across the full spectrum of HR

Analysis of Manpower resource allocation, visa quotas and emplyee satisfaction

Manage work pass apllications, renewals & canncellations

Manage the repatriation of work permit holders

Ensuring training is implemented to ensure all necessary certificates and / or Licenses are obtained by the company under full compliance of regulations

Maintaining employee record, employee payment details and health records, employee relation and communication

Performs other duties as assigned.

Position Requirements:

At least 2-5 year(s) of working experience in the rconstruction field is required for this position.

Min Diploma in human resources, business or equivalent

Strong understanding of MOM guidelines for labor law requirements for the construction industry in singapore

Biligual in English and Chinese in order to liaise with Mandarin speaking associates

Proactive approach with outstanding problem solving skills

Full-Time position(s) available with 6 Days working day

Able to do OT during weekend when required

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Job Description:

• Review and ensure all subsidiary companies within the Group accounts are closed timely for monthly closing and reporting.
• Liaise with subsidiaries to prepare monthly and yearly reporting packs to meet group reporting requirements and deadlines.
• Prepare/review Group consolidated financial reports by performing consolidation entries, eliminations, and adjustments with timely and accuracy in accordance with IFRS/Singapore FRS as well as statutory guidelines.
• Assist in arranging Board of Directors and Audit Committee's meetings.
• Perform financial planning and analytical review ("FP&A") on consolidated statements.
• Prepare and coordinate for group budget and rolling forecast.
• Assist with SGX announcements and related matters.
• Prepare annual reports, audited financial statements, and statutory reports in adherence to statutory and regulatory compliances.
• Ensure compliance with accounting, tax, listing, GST, statutory & regulatory requirements.
• Liaise with relevant professionals covering external auditors, bankers, tax agent, sponsors etc.
• Responsible for the review and update of Group policies and ongoing improvement of reporting system on a group and entity basis.
• Actively involve in digitalization in order to improve and automate finance processes to improve efficiency and enhance analytics.
• Other ad-hoc duties as assigned.

Requirements:

• Degree in Accountancy/ or another professional qualification equivalent.
• 5 years of relevant working experience with experience in group consolidation, audit, and SGX listed company preferred.
• Strong technical knowledge of IFRS/SFRS and statutory legislation.
• Have good communication skills and be analytical, independent, and proactive .
• Possess positive attitude and mindset.
• Meticulous, hands on, self-motivated and committed with sense of urgency.

Duties

• Handle a portfolio of corporate secretariat matters for both Singapore and Overseas companies including preparation of Directors’ Resolutions, AGM & EGM documents and preparation of materials for meetings
• Prepare and draft board resolution and minutes examples change of directors and/or secretary, establishment of bank accounts and facilities, transfer of shares, increase of share capital, etc
• E-filing of various transactions with ACRA which includes Annual Return, Return of Allotment, Appointment of Officers, etc
• Ensure compliance with statutory and regulatory requirements including meeting deadlines
• Organize and co-ordinate board meetings and preparation of board papers
• Liaise with external parties such as other corporate secretarial service providers, notary offices, etc
• Attend to notarization and legalization of documents
• Respond to requests from business units and auditors for information and documents
• Manage a small team of corporate secretaries

Requirements

• At least 5 years relevant experience in professional firms providing corporate secretarial services.
• Possess / pursuing ICSA or relevant qualification is an advantage.
• Good interpersonal and communication skills.
• Able to work independently, multi-task and is meticulous.
• Good organisation and administrative skills.
• Excellent attention to detail.

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Corporate Finedge Pte. Ltd. and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Responsibilities

• Liaise with all theatre departments and collate information
• Collaborate with the Production Manager regarding budgets
• Supervise the set, lighting, and sound installation
• Create a prompt script compiled with notes on Actors’ cues and requirements for props, lighting, and sound
• Make alterations to the set and props between scene changes
• Cue the Lighting and Sound Technicians
• Create a risk assessment to ensure the safety of the full company

Requirements and skills

• Proven work experience as a Stage Manager or similar role
• Computer skills and understanding of current technology
• Ability to work under pressure
• A sharp eye for detail
• Relevant training and/or certifications as a Stage Manager

Job Purpose

You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The job

- Attend to enquiries and requests from phone calls in a professional and prompt manner.

- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

- Ensure effective and timely follow-up as promised to customers.

- Alert management of issues and concerns that require escalation for complete resolution.

- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

- Work closely with stakeholders on the service request requirements.

- Deliver service requests within stipulated service standards.

- Undertake projects or other responsibilities as assigned.

Job Requirement:

- Min ’A’ Levels or Diploma holder with relevant working experience.

- Good interpersonal and communication skills.

- Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.

- Possess a pleasant and cheerful disposition.

- Meticulous and detailed-oriented.

- High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team.

Interested applicants, please email your resume to Alicia Fong Yee

Email: [email protected]

CEI Reg No: R1104594

EA Licence No: 99C4599

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem areas

Responsibilities:

· Monitor and guide the performance, standards, and work quality of junior designers

· Assist GM in managing interior designers’ schedule and deliverables

· Provide design, creative directions and solutions to the interior designers.

· Present and sell design intent during pitching job

· Support Project Leader from beginning to the full completion of the project

· Attend adhoc meetings involving design & project related matters when required: client & design meetings, project & site meetings, etc.

· Ensure all design changes and solutions are well implemented and coordinated into the project design documentation

· Monitor design intent implementation or advise any design changes on site

· Able to work on multiple projects concurrently.

· Any other duties as assigned.

Requirements:

· Recognized Degree/Diploma in Interior Design or equivalent qualification.

· Proficient in 3-D studio MAX, Sketchup, AutoCAD, Photoshop, Illustrator and other design related software.

· Minimum 8-10 years related experience in commercial design works, strong in technical knowledge, shop drawings, site survey and detail drawings.

· Experienced in handling projects start-to-finish, sales, design and execution.

· Possess excellent flair in creative design works and keen eyes for design details.

· Highly proactive with excellent coordination/execution skills.

· Team player and possess good communication skills.

· Able to deliver expectations within tight deadline

Our client is a leading crytographic technology development firm in Singapore, providing design and development services to its partners and customers. We have the following vacancy for:

R&D Senior / ASIC Project Manager (Product Development)

Responsibilities:

• Manage ASIC/FPGA project lifecycle, from requirements, design, technical architecture, implementation, testing, acceptance, training and documentation.
• Maintain close monitoring of project progress and report potential risks and challenges in a timely manner with proposed course of actions.
• Determine and manage resources from start to finish with attention to budgetary limitations.
• Build and maintain relationships with external stakeholders.
• Oversee and/or prepare incoming and outgoing project documentation.
• Technical leadership of project team.
• Perform HDL coding, synthesis, verification, timing closure, tapeout for project.

Requirements

• A Bachelors or Masters Degree in Electrical/Electronics Engineering, Computer Engineering, or relevant fields.
• Minimum 5 years engineering experience in HDL coding, FPGA implementation and ASIC tapeout.
• Minimum 3 years of experience in project management or team lead in product development.
• Able to multi-task and manage various project elements simultaneously.
• Strong team leader and individual contributor.
• Good spoken and written communication skills in English.
• Singaporean only.

Interested applicants, kindly send in a copy of your updated resume in WORD document to [email protected] stating your current and expected remuneration together with notice period required to current employer.

You can also contact Vincent Low for a confidential discussion at 6749 4236.

EA Personnel Registration No: R1324700

We are an established ecommerce company in the fashion, accessories and watches space looking for a warehouse manager.

Responsibilities will include -

1. manage the overall warehouse operations for ecommerce

2. coordinate with other teams for implementing processes

3. set new processes as needed for efficient shipping of orders

4. manage and monitor processes for returns

5. help with order processing and shipping where needed

6. supervise and manage the work of other warehouse assistants

Requirements-

Experience in warehouse management

Good management skills and experience

Analytical and detail driven with attention to detail

Product photography experience is a plus

• Requirements: can speak fluent Vietnamese
• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Responsibilities:

• Oversee the construction by proving on site management and quality control to ensure project meet deadline
• Control of manpower & resources to execute site works within time & costs
• Solving technical issue on site
• Liaising with government agencies, coordinating with subcontractors, clients, consultants
• Provide regular performance status update to the management

Requirements:

• Degree in Civil Engineering (recognized PE board or Commissioner of Building Control for RE registration).
• Min 5 years of relevant working experience in civil engineering and road works
• Class 3 driving license
• Able to work Independently
• Familiar with road work construction field
• Attractive Remuneration Package
• Only Singaporean may apply

Please state the following in your resume. (i) Current and expected salary (ii) Reason of leaving (Past and present employment) (iii) Notice period (iv) Contact details

We regret only short-listed candidate shall be contacted

Responsibilities

• Oversee site works and activities, and provide overall leadership to the project teams
• Handle project planning, scheduling, monitoring and updating to meet project completion targets
• Perform site planning, coordination and inspection relating to the construction project to ensure that project completion timeline, requirements and budget are met
• Ensure the project is carried out on time, within budget and with excellent quality
• Lead, plan and execute MEPL / M&E / ACMV projects in A&A or newly built sector in compliance with safety, quality, and schedule
• Ensure monthly progress report is prepared on timely manner
• Review the Project Quality Plan (PQP) and ensure all works are carried out according to the Project Quality Plan (PQP).
• Ensure site organization, workforce management and arrangement
• Attending all meetings with clients, consultants and subcontractors
• Liaise with internal and external parties for project management
  Ensure the site team comply with client & regulatory requirements.
• Any other ad-hoc duties as assigned

Requirements:

• Diploma / Degree in Mechanical / Electrical Engineering or equivalent
• At least 5 year(s) of working experience in MEPL / M&E / ACMV for Commercial / Industrial / Plants sectors
• ACMV, and Electrical experience is preferred
• Independent, diligent, meticulous and highly motivated with excellent team spirit.
• Proficient in Microsoft Office and knowledge of Autocad

Key Responsibilities:

• Develop and implement comprehensive communication strategies that align with SSIA's goals and objectives.
• Oversee public relations activities, including government relations, ensuring a strong and positive image of SSIA and the semiconductor industry is maintained.
• Craft compelling content for various platforms, including our website, social media, and press releases.
• Manage and publish SSIA’s bi-monthly publication.
• Spearhead digital marketing initiatives to boost SSIA's online presence and engagement.
• Create and manage the production of marketing collateral and materials, ensuring they meet brand guidelines.
• Liaise with media, stakeholders, and government bodies to strengthen relationships and promote SSIA's initiatives.
• Monitor and report on the effectiveness of communication strategies, adjusting approaches as necessary.

Qualifications:

• Proven experience in communications, public relations, or a similar role.
• Strong understanding of digital marketing and content creation.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and stakeholders effectively.
• Bachelor’s degree in Communications, Marketing, or related field.

· Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.

· Accurate case logging into the Customer Relationship Management system.

· Follow-up on all outstanding/existing cases.

· Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.

· Reports to the Customer Service Supervisor/Team Leader.

· Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.

Requirement:

· GCE 'O' level

· 1 year Customer Service experience in call center (Inbound calls)/ Customer Service related industry is preferred

· Active listener and possesses problem-solving skills

· Fast learner, good team player in a fast-paced environment

Deputy Manager (IT Development & Operation)

Developing automation technology is at the core of our business. We are looking for responsible and motivated candidates to perform daily automation & operations tasks at aPetMart and eventually be groomed DevOps Manager based on good performance.

Requirements:

• Knowledge in WordPress UI/UX Website CMS Design and Development (HTML, CSS, PHP, MYSQL).
• Proficient in Excel Formulas.
• Proficient in JavaScript coding and Python coding.
• Experience in Design & Photo editing Software (Photoshop, Illustrator, GIMP, Inkscape).
• Students from Design & IT School are welcome to apply.

Tasks:

• Development of Web/Mobile Applications.
• Improve existing website UI/UX.
• Automate operations process with JavaScript and Python coding.
• Debug and ensure all IT assets are serviceable.
• Review source code of junior teammates to ensure it is efficient and well documented.
• Supervise order processing from receipt to delivery in an accurate and timely manner.
• Manage order fulfilment operations.
• Manage CRM system and answering customer online queries.

Reasons to join us:

• Gain working experience in the fast-growing Ecommerce Industry
• Our Office is conveniently located above Paya Lebar MRT Exit C
• Newly renovated and air-conditioned warehouse office
• Staff discounts on pet supplies
• Work in a fun and informal environment
• Fully stocked pantry with snack and beverages
• Entertained by furkids in the office

How to Apply:

• Whatsapp 8767 5709 and text a short introduction about yourself (100 words)
• State what is your expected internship allowance.
• Please also send your Résumé via Whatsapp.

• Oversees construction sites, general contractors, and workers to ensure a high level of quality and safety.
• Creates and reviews Requests for Information and Requests for Proposal and Change Orders.
• Guarantees that all work is performed in accordance with approved manuals and procedures.
• Ensures that the project is constructed and documented in accordance with the contract documents and good engineering practices.
• Provides technical support to Project Managers.
• Develops and maintains project cost/change controls, and project budget and accounting ecords.
• Performs change order estimating and assists the Project Manager in change order negotiations.
• Coordinates and monitors schedule updates, invoices, and submittals.
• Assists in managing and reviewing the progress of contractors’ construction schedules.
• Reviews weekly and monthly reports on the status and progress of the contracts, including project costs and potential changes.
• Reports the status of projects to business and market leaders.
• Attend client program meetings as needed.

• Requirements: can speak fluent Vietnamese
• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

As a Senior Client Experience Executive, your primary responsibility will be to ensure exceptional service delivery and foster strong, lasting relationships with our valued clients. Your expertise in the aviation industry, particularly as a former Cabin Crew member, will be a valuable asset in understanding and meeting our clients’ needs effectively. You will act as a trusted advisor, providing personalised solutions and enhancing the overall client experience. Your role will play a vital part in driving client satisfaction, retention, and business growth.

What will I be doing?

Client Relationship Management:

Build and maintain strong relationships with assigned clients, understanding their unique requirements and tailoring solutions to meet their needs.

Aviation Industry Expertise:

Leverage your extensive experience as a former Cabin Crew member to comprehend the aviation landscape, industry trends, and best practices. Apply this knowledge to provide valuable insights and innovative solutions to clients.

Personalised Consultation:

Act as a key consultant for clients, offering personalised recommendations and guidance on our services, products, and offerings based on their individual preferences and objectives.

Customer Support:

Provide top-notch customer support and timely responses to client inquiries, issues, and concerns, ensuring a seamless and positive experience at all touch points.

Service Delivery Excellence:

Collaborate with internal teams to ensure the successful execution of client engagements, meeting and exceeding service level expectations.

Client Retention and Growth:

Identify opportunities to expand client relationships and collaborate with the sales team to generate new business leads. Strive to achieve high client retention rates and contribute to overall revenue growth.

Client Feedback and Insights:

Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to enhance service quality.

Product Knowledge:

Stay up-to-date with our company’s products, services, and offerings, continuously educating clients on new features and benefits.

Cross-Functional Collaboration:

Work closely with various internal teams, including sales, marketing, and product development, to ensure seamless communication and alignment in delivering exceptional client experiences.

Performance Reporting:

Prepare regular reports on client interactions, feedback, and key performance metrics to provide visibility to management and contribute to strategic decision-making.

Client Support:

Assist Internal Sales Consultants by preparing and organising client documentation, ensuring timely paperwork completion, and collaborating on client inquiries and requests.

Tabulation of Monthly Statistics Report:

Compile, analyse, and prepare detailed reports on leads, appointments, and closings, collaborating with the team to identify trends and opportunities for improvement.

What is required of you?

Experience from a cabin crew background (Plus Point), which would be considered advantageous.

Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences.

Exceptional communication and interpersonal skills to build rapport and credibility with clients and internal stakeholders.

Strong problem-solving abilities and the capacity to think strategically to address client needs effectively.

Detail-oriented with excellent organisational and time management skills.

Ability to thrive in a fast-paced environment, managing multiple priorities with a positive and proactive attitude.

Proficiency in using CRM software and other relevant tools for client relationship management.

The operation manager is supposed to manage overall operations and is responsible for effectively and successfully managing labour, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced operations manager will ensure safe and efficient operations. Serve as a company representative on regulatory issues.

Job Responsibilities:

1. addressing employee performance and corrective action plans

2. Organising the budget of the company in collaboration with the director

3. Employee motivation and rewards

4. Training new and existing employees

Job Requirements:

1. Strategies to manage experimentation processes

2. Responsible for managing a team of staff, which involves both the engagement and development of these staff.

3. Stakeholder analysis techniques

4. Diversity dimensions and preferences

5. Organisation learning and development policies and procedures

Attachment: 6months