Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced IT Audit Manager to join us!

A senior position may be offered, subject to the candidate's years of experience and performance in the interview assessment.

A brief summary of your job responsibility:

• Develop and customise audit programmes/security audit checklists to assess the design and operating effectiveness of internal controls in mitigating IT risks.
• Lead, plan, develop and conduct annual policy compliance and process audits, and technical audits on critical systems and infrastructure.
• Manage agency interactions, including briefings, conduct of audit fieldwork, management responses, and follow-up actions to ensure on-time and on-target execution of audit plans.
• Review audit findings and assess agencies’ and Whole-of-Government overall state of ICT governance and risks.
• Formulate mitigation plans to improve the state of overall ICT governance.
• Work with multiple agencies at the working and management levels to assess the current situation and identify recommendations to address the gaps.
• Monitor and validate audit findings to ensure control remediation is effective and root causes have been addressed.
• Plan, source, and actively manage outsourced augmentation of internal capability, to deliver the committed deliverables.
• Perform ICT&SS audits of Government agencies determined by the Audit and Compliance Division of GovTech;
• Perform In-depth audit of Government agencies’ ICT&SS processes/applications/supporting infrastructure and systems
• Perform follow-up audit (FUPA) of past audit findings of Government agencies determined by ACD; import audit findings into the central repository.
• Perform any other related services which may be required by IA to carry out the ICT&SS audit.

To succeed in this role, you will ideally have:

• With at least 6 years of working experience with a solid record in IT Audit
• Prior experiences in leading an end-to-end IT Audit.
• Strong security background (understanding risk assessment, legal & regulatory requirements, threats, vulnerabilities, security policies etc.)
• Experience in performing audits for compliance with COBIT framework and ITIL practices.
• Familiarity with IM8 or equivalent ICT policies is plus
• Performed security assessments benchmarked against common security standards such as NIST 800-53 or ISO 27001
• Prior experience in Application Development and Cloud are preferred but not mandatory
• Good communication & interpersonal skills.
• Excellent stakeholder management, influencing & planning skills.
• Possess CISSP/CISA/CISM, or other relevant cybersecurity qualification.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will be commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• We promote a learning culture and encourage you to grow and learn.

• A competency framework is in place to help you grow your career with us.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.

Role: Techno Functional Project Manager / (Banking AML-KYC)

Job Description

You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.

You will leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.

Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.

You will be expected to be an SME in Program Project Management with expert proficiency.

Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.

Lead the project team to ensure timely delivery of project milestones.

Ensure that the project is delivered within budget.

Manage project risks and issues, and develop mitigation strategies.

Provide regular project status updates to stakeholders and senior management

Qualifications

Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience

KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus

System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Oversee and coordinate daily Front of the House and Heart of the House operations, ensuring effective delegation and operational efficiency.
• Manage guest service, the beverage program, and overall financial performance.
• Collaborate with mixologists to develop a cocktail menu based on current trends and market research.
• Conduct research to enhance the outlet’s reputation, aiming for inclusion in the top 50 bars in Asia.
• Partner with regional bars to increase the commercial visibility of Antidote.
• Lead marketing and public relations efforts to promote the outlet and support the goal of top industry recognition.
• Design and implement comprehensive training programs to ensure the team remains knowledgeable and competitive.
• Facilitate ongoing training and re-training as needed.
• Develop and execute long-term strategies to advance the outlet's objectives.
• Identify and capitalize on opportunities for expansion or strategic realignment based on market trends.
• Analyze and manage outlet budgets to reduce expenses and enhance profitability.
• Oversee the control of outsourced labor, casual staffing, and overtime in line with budgetary constraints.
• Identify and address potential issues to improve operational efficiency and revenue generation.
• Monitor reservation status and coordinate with the culinary team to ensure seamless service.
• Plan and manage staffing levels to meet business needs and adhere to budgetary guidelines.
• Collaborate with Talent & Culture to recruit and onboard qualified team members.
• Conduct daily briefings and monthly department meetings to ensure clear communication and team alignment.
• Maintain and enforce service standards and procedures.

Ensure compliance with hygiene and food safety regulations in line with Fairmont and corporate guidelines

Qualifications:

• 1 years in Bar manager role
• Minimum 3 years as Head Mixologist 
• Experience in Asia or World 50 best bar is a must.
• Leadership / People management
• Knowledge in Financial and Marketing Area
• Able to work under pressure and independently
• Service oriented with an eye for details 
• Strong computer skills and proficient in Microsoft Office-Words & Excel
• Strong problem solving and decision making skills
• Effective conflict management skills, respecting a diverse, multi-cultural environment
• Can use sensitivity and discretion in supporting guest needs
• Leads to constantly improve the guest service experience and team performance
• Leadership skills developed – collaborative, enabling, and entrepreneurial
• Career focused, wanting to grow and develop, self-driven

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The candidate will lead the APJ regional benefits team. This role is responsible for executing the Global Benefits and Wellbeing strategy, offering regional insights, shaping global policies, and driving efficiency through AI and platform improvements.

The candidate will collaborate cross-functionally to ensure compliant benefit delivery, oversee local broker relationships, manage regional budget planning and execution, and support mergers and acquisitions. Additionally, they will lead a small team, foster their development, and work closely with the APJ People Leadership Team on strategic priorities and executive escalations.

What You’ll Be Doing:

• Lead the execution of the Global Benefits and Wellbeing strategy across the APJ region
• Provide the Global Benefits Leadership Team with regional insights and help shape global policies while maintaining local relevance
• Drive efficiency improvements using AI and platform tools to enhance employee experience
• Partner with the Care and People Product Team to deliver a seamless end-to-end employee experience
• Collaborate with cross-functional teams, including Compensation, FP&A, and Legal, to ensure compliance and smooth benefit delivery
• Support corporate development teams with due diligence and integration during mergers and acquisitions
• Manage broker relationships at the regional level and oversee the regional budget planning and execution process
• Foster team development by providing hands-on learning and career growth opportunities to direct reports, guiding them on benefit design, policies, and onboarding
• Handle stakeholder management in collaboration with the APJ People Leadership Team and manage executive escalations
• Execute with agility, adapting to shifting priorities to meet employee and business needs effectively

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise F2F / BCR before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Salary range: SGD 114k - 164k per annum + RSUs

A bit about the role:

We are seeking a capable and enthusiastic Financial Risk Manager to join our team in Singapore. The successful candidate will be responsible for providing support and second line risk management advice and oversight to the entities and countries in Asia.

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Business Support Manager – Private Wealth and Institutional Business

Responsibilities

• Responsible for supporting the team function from multiple levels, covering client onboarding, client service, and team operation.
• To qualify inbounding leads from multiple channels with a set of discovery questions including lead qualification, so to better allocate best sales resources. It can involve simple platform and product introduction when needed.
• To support sales directors on onboarding corporate structure clients, through document internal alignment with internal stakeholders for needed documents and proofs and additionally document certification.
• To service financial institutions and channels on any incoming inquiries, related to middle and back-office issues, such as account related issues, rebates, reporting, ect…To act as contact point for internal resources.
• To assist team-lead on team operation, covering procedure creation, refining and execution, data collection and consolidation both for clients and team member performances.
• Develop standard sales process, including sales behavior, compliance requirements, customer service landing process, etc., to improve the efficiency of business development and internal cooperation efficiency.
• To review and assess processes to provide feedback to further improve work performance and services, both within the team and cross-teams.
• To support marketing manager for any marketing events and activities.
• To support business solution analyst for product launching for private wealth and institutional business in moomoo SG.
• Work closely with all relevant internal departments in the organization and handle ad hoc projects whenever necessary.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

·       Degree holder in any discipline, preferably in finance or accounting related area.

·       At least 3 to 5 years of working experience in the financial service industry and at a business support function.

·       A service-oriented mindset, a team player with good interpersonal and communication skills.

·       Strong analytical and problem-solving skills, with a keen attention to detail.

·       Independent, responsible, willing to accept challenges and can get the job done with little guidance.

·       Good command of both English and Mandarin, both written and spoken.

·       Having passed CMFAS 1A, 6A and 6, or being exempted is preferred.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Business Planning and Operation Manger, Private Wealth

The Business Planning and Operation Manager will be responsible for building and optimizing the operational framework for private wealth business, covering high-net-worth clients, family offices and EAMs. This includes developing and executing comprehensive growth strategies to attract, engage, retain, and expand the client base. The role requires a deep understanding of client needs, coordination of internal resources, and enhancement of product and service penetration. Regular analysis of industry trends and competitive dynamics is also essential.

Key Responsibilities:

1. Business Management Framework Developments:

Develop and implement an operational framework for high-net-worth clients, family offices and EAMs, including but not limited to client segmentation, tiering client benefits scheme, and online client portal operation including in-app and website.

Responsible for scaling and meeting business growth targets, ensuring the effectiveness and continuous improvement of the operational framework. Regularly monitor market and competitor dynamics, produce relevant reports, and provide recommendations for operational strategy adjustments based on analytical findings.

2. Client Lifecycle Growth Strategies:

Formulate and execute growth strategies across the entire lifecycle of high-net-worth clients, family offices and EAMs, from acquisition to conversion, engagement, retention, and expansion.

Collaborate with other functions in the team, such as client facing personnels or marketing managers, to effectively implement growth strategies and achieve business objectives.

3. Go To Market planning and implementation

Identify key business scenarios and user needs based on the investment demands of high-net-worth clients, family office and EAMs.

Coordinate and implement GTM strategies with relevant function including sales and service personnels, marketing manager and other internal resources within private wealth business, to enhance conversion rates at critical stages and increase product and business penetration.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Qualifications:

• Bachelor's degree or above, with over 5 years of experience in business planning and operations (including at least 3 years of experience in private wealth segment), business management experiences with private banks are highly preferred.
• Experience in establishment of sales operation framework and building operational and service systems for high net worth clients and institutions.
• Familiarity with how client origination, financial advisors and investment consultants work, with the ability to integrate and connect online and offline service resources.
• Logical thinking with good analytical skills
• Good communication skills and able to manage various stakeholders
• Sufficient knowledge in various asset classes and asset allocation, with an understanding of fundamental market landscape research methodologies.
• Proficiency in English and Chinese, both speaking and writing, is required. Willing to travel between Shenzhen and Singapore occasionally.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​
 

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​

• You support recruitment and ensures growth of team​

• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​

• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​
• You support recruitment and ensures growth of team​
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

Key Responsibilities

-Collaborate with the BD/sales team to develop sales strategies and goals aligned with the company's overall business objectives.

-Identify target markets, customer segments, and competitive landscape to optimize sales effectiveness for global acquiring business.

-Monitor and analyze sales performance metrics, including revenue, conversion rates, customer acquisition, and market share of our acquiring solution.

-Implement effective sales processes and ensure adherence to best practices, including lead generation, prospecting, and pipeline management.

-Define and implement sales training programs to equip the sales team with the necessary skills and knowledge to succeed, covering pre-sales, onboarding and integration, and post-launch activities for global acquiring business.

-Collaborate with marketing and payment product teams to develop and deliver relevant sales tools, such as playbooks, sales scripts, and competitive analyses.

-Ensure effective onboarding of new sales team members, including product knowledge and sales process training.

Job Requirement

-5+ years of experience in sales enablement and effectiveness, or a related role, preferably within the acquiring business, payment or financial technology industry.

-Deep knowledge of the global acquiring market, including emerging trends and technologies.

-Deep knowledge of acquiring solutions or with a successful track record of launching new projects in the payment industry, familiar with solution design, product features, fund solution, settlement and treasury system associated with payment processing.

-Understanding of sales processes, methodologies, and best practices specific to acquiring business, across different life cycles of merchant service.

-Excellent leadership abilities with the proven capacity to lead, mentor, and motivate a diverse team.

-Exceptional communication skills and the ability to simplify complex concepts.

As a Project Manager for Cloud Migration, you will lead the end-to-end migration of on-premises infrastructure and applications from on-prem to AWS Cloud. You will work closely with solution architects, cross-functional teams, including IT, business stakeholders, and cloud architects, to ensure successful planning, execution, and delivery of cloud migration projects. Your role will involve managing timelines, budgets, resources, and risks, ensuring that projects meet business objectives and comply with security and regulatory requirements.

Key Responsibilities

• Plan, coordinate, and manage cloud migration projects from on-premises to AWS, ensuring that project objectives, timelines, and budgets are met.

• Collaborate with stakeholders to define project scope, goals, and deliverables in alignment with business requirements.

• Work closely with solution architects, cloud architects, infrastructure teams, and vendors to execute the migration strategy.

• Identify and mitigate risks and issues throughout the project lifecycle, ensuring minimal disruption to business operations.

• Manage the development and execution of migration roadmaps, including application, database, and data migration.

• Lead project teams in the identification of dependencies, bottlenecks, and resource needs to ensure timely delivery.

• Ensure compliance with AWS cloud security standards, policies, and best practices.

• Communicate project status, risks, and mitigation plans to senior management and stakeholders.

• Monitor post-migration

What we are looking for

• Bachelor’s degree in IT, Computer Science, or a related field.

• At least 8 years of experience in managing IT projects, preferably experience in GCC migration.

• Strong knowledge of AWS cloud services, including EC2, S3, RDS, VPC, IAM, and security best practices.

• Experience in managing large-scale infrastructure migration projects, particularly from on-premises to cloud environments.

• Proven track record in managing complex projects with multiple stakeholders and dependencies.

• Strong understanding of Agile and Waterfall project management methodologies.

• Experience with cloud automation tools, CI/CD pipelines, and infrastructure as code (e.g., Terraform, CloudFormation) is a plus.

• Excellent leadership, communication, and problem-solving skills.

AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) will be an added advantage.

Western Digital is looking for a results-oriented communications professional oversee a pan-regional public relations function and drive programs in the Asia Pacific region, including and China and Japan. As APJC PR & Communications Senior Manager, you’ll partner closely with HQ and senior regional leadership to identify and prioritize communications needs across key markets. Experienced in integrated communications, you’ll develop and oversee regional programs that support local business priorities while laddering up to the global communications strategy. You'll work with subject matter experts and your internal PR and agency teams to develop narratives, story angles, and communications assets to boost engagement with our audiences

Covering earned media, social media, influencers, media events and sponsored content, with involvement in wider integrated campaigns, this role reports into the Global Corporate Marketing team. The role will manage a team of PR and digital communications specialists as well as retained PR and social media agency teams across the region and will cooperate closely with key corporate, marketing and sales stakeholders in region.

The role will be in our offices in Singapore. Frequent travel within the region and infrequent international travel may be expected. Fluency in English is required and fluency/proficiency in Chinese or Japanese is desirable.

Responsibilities

• Oversee the PR & Communications strategy for the region, executing, managing and guiding the regional communications team
• Work with international communications and regional marketing and sales leads to deliver integrated communications programs and campaigns across earned and paid media
• Manage regional agencies to execute regional activities against agreed KPIs
• Support a reviews and awards program for consumer products
• Develop and oversee the implementation of regional communications plans
• Manage and assist in regionalizing and distributing product and company news and work with agencies to generate local content
• Manage relationships with key business & trade media
• Manage communications around key events in region
• Execute creative campaigns for momentum media activity outside main news cycle

We are looking to welcome a Customer Service Specialist (Japanese speaking) to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in-person through to resolution in line with policies/procedures, KPI, and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact. 
• Respond to customer queries via the daily retention queue in a timely and professional manner, providing price quotes, lapsed lists, and denial data to prevent lost revenue.
• Provide support with the monitoring of retention campaign performance and perform data cleansing after each campaign, reporting regularly and identifying opportunities to improve campaigns.
• Using SAP/Salesforce to manage and take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolve product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Create and update Standard Operating Procedures (SOP) or suggest amendments to relevant teams.
• Play an active role in the achievement of department goals by assisting with all types of work across the department as needed. Work effectively with the team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
• Provide support to team members, assisting with training if appropriate.
• Achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role will be expected to help with projects and workload as determined by business needs and the Manager.

• Engage on regulatory matters including compliance with local laws applicable to products and services offered by crypto firms, in particular financial crime, conduct of business and reporting obligations.
• Lead the work with local counsel to assess new territories and applying for new licences or expanding existing licences.
• Lead the interaction with regulatory authorities, crypto service provider licensing and payments experience.
• Focusing on internal compliance policy review, including ongoing, assessments, assisting with compliance review, internal audit reviews and ongoing or ad hoc reviews.
• Support the business and product teams with regulatory analysis when assessing new products or services.
• Follow new regulatory developments in the fast moving world of international cryptocurrency regulation.
• Work closely with Business, Risk and Compliance on establishing global systems and controls to ensure regulatory compliance.
• Instruct and manage external counsel engagement as necessary.

Your Career

Working together with a Systems Engineer, you will be responsible for delivering SD-WAN sales in the region You are the primary point-of-contact for SD-WAN business in the region and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions. 

You will be tasked with bringing the benefits of SD-WAN/SASE solutions to customers. As a key member of the SD-WAN Sales team, you will collaborate closely with cross-functional teams within the region. You will partner closely with Pre-sales Engineers to drive growth for our SD-WAN solution. You will take ownership of growing the SD-WAN business within your respective market by staying at the forefront of industry trends and customer needs.

Your Impact

• Develop and drive the SD-WAN business across the region by building external customer relationships as well as partnering with the core sales team and mapping customer strategies and engagement to drive SD-WAN business
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that effect target markets
• Develop market strategies and goals for customers across the SD-WAN portfolio - understand the strategies, goals, and objectives of accounts
• Take full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process
• Domestic travel and possible international travel as necessary

What a Senior Manager, Client Innovation does at Visa:

We are looking for a talented individual to lead Client Innovation Engagements in Asia-Pacific. The individual will be highly involved in key deliverables within client projects that have quick turnarounds. This role would ideally suit someone who enjoys working in a small team of humble and talented people, solving complex problems, and operating in a fast-paced environment.

To excel in this role, the candidate should possess the ability to plan ahead, think critically and lead from the front. She/He should also have strong degree of initiative and be driven to deliver a positive impact. A successful Senior Manager will also need to exemplify the human-centered design ethos, and apply it at the highest level consistently across all projects.

Core Responsibilities

To lead priority areas across the Innovation Centre’s mandate, including but not limited to:

Client Proof-of-Concepts (POCs)

• Defining project scope and approach, ensuring alignment with client and Visa objectives
• Craft hypotheses around challenge and problem statement, including formulating desirability, feasibility, and viability outcomes to be achieved
• Designing and delivering qualitative (e.g. ethnographic studies) and quantitative research to understand user needs and market landscape
• Structuring and facilitating client workshops (sprins) to design a holistic solution with a cross-functional team of designers, product managers, solution architects and marketers from both Visa and client side
• Ensuring top-quality client deliverables which include the value proposition, UI/UX, product roadmap, go-to-market strategy, commercials, solution architecture and development plan
• Drive eventual 0-1 product development for Visa

Practice Lead

• To represent Innovation AP as the subject matter expert (SME) on key innovation topics, and to lead global and regional cross-functional activities where Innovation is involved in
• Source for engagement leads with internal stakeholders (i.e. market and hub teams), to be scoped into pipeline opportunities and executed as client engagements
• To lead expansion of innovation practice to explore trending payments development (e.g. Web 3, Embedded Finance, Biometrics, Gaming)
• Serve as subject matter expert input on the Accelerator Programme, including sitting in on start-up interviews and supporting the execution of POCs

Thought Leadership & Knowledge Management

• Lead the development of thought leadership pieces to position Visa as the industry leader on payments and innovation
• Identify through thought leadership content on Visa’s right to play within emerging and untapped spaces where payments are involved
• Drive knowledge management, training, and other initiatives to impart Innovation best practices and knowledge across internal and cross-functional stakeholders

ServiceNow is currently seeking an experienced Program Manager to scale, manage, and innovate on our Authorised Training Partner (ATPs) programs across the Asia-Pacific region. The ATP program comprises multiple sub-programs that are vital to the success and scale of our training sales and delivery organizations. Your role is critical in ensuring that ServiceNow Training and Certification is available to consumers, customers, and partners across the region through these authorised training channels.

What you get to do in this role:   

• Proactively recruit, screen, and onboard new ATPs in strategic markets, aligned to global ATP program management and regional sales, delivery, and operations team requirements.
• Set, communicate, and track clear goals for existing ATPs through consistent and effective engagement, including quarterly business reviews and ongoing sales enablement that establishes ServiceNow as a top partner for preferred ATPs.  
• Collaborate with ServiceNow’s marketing and cross-functional teams to create sales enablement content and co-selling collateral for ATPs.
• Work with the regional training Sales manager to build an accurate and predictable go-to-market model for each ATP.
• Align closely with ServiceNow sellers to develop a mutual success plan for leveraging ATPs to achieve regional sales targets.
• Provide strategic guidance on partner program design and development to evolve the ATP program in alignment with global training go-to-market strategy.
• Program maturity: Establish rigorous, automated, and scalable processes that support the ATP engagement strategy and measurement of business outcomes.
• Co-own the internal training sales enablement strategy, including consolidating and communicating training updates and information to training sellers and consultants.  
• Travel up to 20% (worldwide) per year.

Primary Objective:

• The incumbent will join the team for all Head Office, regulatory reporting and submissions
• Involve in the preparation and submission of reports and returns
• Assist in the preparation of statutory accounts and tax computation for RHB Bank Singapore Branch and subsidiaries
• Reporting to regulatory and statutory bodies
• Support businesses as subject matter expert on HO and regulatory implications
• Assist in the review of all processes to ensure operational risk and high risk audit points are mitigated
• Ensure all policy documents are regularly updated to reflect current market conditions

Key Responsibilities:

Statutory and Regulatory Reporting

• Provide support to Team Lead & HOD
• Provide support to closing of month-end / year-end and financial reporting
• Prepare / check statutory accounts of RHB Singapore Branch
• Prepare / check reports for submission to  Head Office
• Reviews and update Finance risk governance and controls
• Prepare regulatory returns for submission to MAS
• Prepare/ check tax computations and tax related submissions to regulators

Others

• Advise other business units on financial accounting matters
• Involve in new initiatives/ facilitate implementation of new products / systems
• Improve team’s financial reporting governance and provide suggestions for efficiency gains
• Participate in UAT and new product launches and testings

Primary Objective:

1. To support growth and boost Treasury’s Revenue and Franchise growth
2. Responsible for conducting regular KYC/due diligence/AML/Related/Connected Party for Treasury
3. Key data manager to ensure all data related to FIs & Issuers are maintained accurately in systems.
4. Maintain relationships with Correspondent Banks and to identify business opportunities, to promote cross referral businesses.
5. Market to foreign/domestic correspondent banks to grow Treasury’s business/product lines
6. To support Correspondent Banking Relationship including Nostro/Vostro Accounts, and enhance existing business arrangements.
7. To assist Group FI in Singapore Branch’s FI relationship with Global Banks
8. To assist Treasury in building relationship to obtain stable funding & issuance programs
9. To provide new FI solutions/products to Treasury/Branch
10. Any other ad-hoc duties or projects as assigned by superior / Head of Treasury

Key Responsibilities:

Data & KYC Officer

1. As key officer for on-boarding of Treasury FIs/NBFIs, to perform all required initial KYC, Due Diligence, AML, related party & other required screenings.
2. To diligently perform regular KYC, Due Diligence, AML and related reviews for Treasury’s FIs, NBFIs & Issuers.
3. Data officer for all Treasury FIs/NBFIs/Issuers static data, to perform static data maintenance & review.

FI Relationship Management

1. To work in collaboration with Group FI in managing a network of FI relationship that is instrumental to revenues generation and expense controls.
2. Maintain regular close relationship or communications with FIs & NBFIs for products, business opportunities and dealing lines/relationship.
3. To liaise with GFI in annual review of lines and increase the counterparty banks lines for Singapore.

Financial Perspective

1. Cross sell of existing Treasury/FI Products to generate and increase revenue
2. Assist with Bank’s NCD program and eMTN issuances and other funding sources
3. Support the Department/Division Head in the delivery of banking services to meet the Department/Division’s revenue targets. 

FI Support and Advisory

1. Provide support /advisory role Treasury and Branch on queries relating to international FI business
2. Provide FI solutions and support from agent banks for their international payment, trade and treasury support requirements

Customers / Client Coverage

1. Build and maintain effective relationships with correspondent banks/NBFIs that enhances service delivery for Treasury
2. Develop and maintain strong stakeholder management with key stakeholders both internally and externally
3. Involved in negotiation with correspondent banks on matters with regards to services fees and pricing, as well as seek solutions to finalize new/potential business transactions.
4. Develop and maintain strong stakeholder management with key stakeholders both internally and externally

We’re looking for a dynamic and driven Senior Project Manager to take the reins on complex, technology-focused projects, particularly those involving cloud technologies and migration assessments, executions.

This role is about more than just keeping things on track – it’s about steering the ship, anticipating challenges, and delivering top-notch solutions for enterprise clients.

You’ll be responsible for managing cloud-based transformations and executing large-scale technology projects in enterprise environment. Your expertise will help ensure that projects run smoothly, stakeholders are engaged, and both internal and external teams are aligned on the end goals.

 This role is open to Singaporeans, Permanent Residents, or holders of a valid personal work visa.

Areas where you'll need to shine:

• Leading cloud and migration projects: You’ll be at the helm of cloud transformations, migration assessments, and execution plans, ensuring everything moves seamlessly from start to finish.
• Stakeholder management: You won’t just manage; you’ll connect with senior technical leaders and business executives, making sure everyone is in sync and all concerns are addressed before they’re even raised.
• Planning & execution: Your plans are more than just documents; they’re blueprints for success. You’ll develop easy to understand project plans with Gantt charts, that account for dependencies, milestones, and critical paths, guiding your team through execution.
• Proactive problem-solving: You’ll anticipate risks and manage scope changes with ease, keeping projects on time and within budget.
• Navigating enterprise environments: Working with large organizations requires finesse. You’ll bring your expertise in managing within corporate structures, navigating approval processes, and aligning with enterprise project management frameworks.

What we’re looking for from you:

• A proven leader who has a track record managing projects or programs related to cloud technologies and migration assessments and executions.
• Experience managing projects as an external vendor or consultant, understanding the nuances and challenges of delivering results from the outside, while ensuring alignment with client expectations and enterprise processes.
• Someone who thrives in enterprise environments and has experience working in high-impact  / regulated industries such as finance or financial services.
• Strong stakeholder management – not just managing relationships but building them, especially with senior business executives and technical leaders.
• The ability to develop and execute detailed project plans with milestones, dependencies, and contingencies built-in. You’ve done this before, and you’re good at it.
• A problem-solver who doesn’t just react but proactively mitigates risks and handles scope changes with confidence and clarity.
• Experience leading teams of 5-10 direct reports, while also managing 25-30 internal and external stakeholders.
• Familiarity with tools like GanttPro, Microsoft Project, and Jira Advanced Roadmap to keep projects on track.

As the Senior Marketing Manager for FHA, you will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for the events, with the core KPIs of delivering good and quality attendance and attendees’ experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Develop marketing and client engagement strategies and initiatives for the Asia region to enhance Events awareness, drive sales and grow market share. Then work hands-on with members of the Marketing team to deliver each initiative on the marketing calendar
• Develop regional digital and social media strategies in line with event branding guidelines and campaigns, leveraging local insights and influencers to build brand awareness 
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
• Track responsible budgets and investments, ensuring budgets are managed in a timely manner and evaluate effectiveness and relevant performance metrics
•    support competitive benchmarking and provide data-driven insights and best practices for strategic planning;
•    Manage content, social media, creative and marketing agencies and suppliers for identifying market opportunities and delivering aligned impacts
•    Works closely and collaboratively with the Event and Sales team to plan and execute the event’s entire marketing campaign. 
•    Work with trade media and partners such as trade associations to extend promotional reach
• Onsite event management including but not limited to
  • Pre-registration and onsite registration
  • Supervision of survey temps to ensure quality insights are captured
  • Obtaining exhibitor and visitor quotes

Ready to play ?

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The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams. 

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment.

Intern Customer Relationship Management
Porsche Singapore Pte. Ltd.

Porsche Singapore is excited to offer a Customer Relationship Management internship opportunity. The successful intern will collaborate closely with Porsche’s Marketing and Sales teams, gaining valuable hands-on experience in the day-to-day operations of CRM.

• Collaborate daily with the sales team to monitor Customer Satisfaction scores, track unattended leads, and ensure data accuracy.
• Address and troubleshoot all CRM inquiries in coordination with the Customer Interaction Centre team.
• Prepare customer databases for various initiatives, including birthday cards, Chinese New Year red packets, and Christmas EDM activations.
• Conduct database cleansing activities to meet the Data Quality Index KPI.
• Maintain data integrity by contacting customers to obtain any missing information.
• Update customer profiles and assist the sales team with reallocating sales consultants as necessary.
• Support the implementation of new reconsents and assist with any reconsent campaigns.
• Support the sales team in every car registration process, ensuring that delivery gift items are adequately stocked and provide a selection of gift options.
• Support the ordering of delivery gift items, including raising purchase requests, managing goods receipt, and ensuring timely delivery.
• Update the database with the latest customer data for all Qualtrics survey submissions.
• Assist in marketing projects and track the effectiveness of campaigns.
• Prepare relevant reports for management, including showroom traffic, lead funnels, sales conversions, test drive, and etc

• Undergraduate in Business Administration, Customer Relations, Marketing or any other relevant studies
• Past internship experience preferred
• Fluency in written and spoken English with excellent communication skills
• Proficiency in Microsoft Office
• Open-minded, organised, analytical and quality oriented, able to work independently
• Team oriented working attitude and intercultural understanding

Internship Duration: ASAP
Internship Type: Full-time / Part-time

The Opportunity:

We, at Flywire, are seeking a Payment Experience Team Lead in APAC.

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. 

As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. 

You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary.

You will 

• Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy
• Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products
• Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation
• Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis
• Work closely with the co-leadership in APAC team, to ensure cohesive team management, project coordination, and shared decision-making. 
• Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development
• Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review
• Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related change