• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

Join Our Team: Drive Digital Transformation in the Singapore Government

The Government Digital Products team is spearheading the digital transformation of the Singapore government. We design and develop software applications that enable government agencies to better serve the people of Singapore. We're looking for a highly motivated and outgoing individual to join our team as a Client Engagement Manager.

About the Role

As a Customer Success Manager, you will play a crucial role in driving the adoption of our digital products among government agencies. Your primary objective will be to cultivate relationships with stakeholders, build a community, and promote the successful use of our products.

Responsibilities

• Engage agencies independently to drive adoption and successful use of our products
• Develop and execute marketing and outreach campaigns to build awareness
• Organize workshops, events, and webinars to deepen understanding and identify potential leads
• Act on leads to understand customer needs and advise on product solutions
• Develop and maintain resources for agencies to learn about our software
• Drive customer success by providing advice on product usage
• Collate user feedback and work with the product team to shape the product roadmap

Requirements for Success

• Minimum 5 years of experience in business development, account management, or client engagement
• Excellent public speaking and workshop facilitation skills
• Confident in engaging and cultivating relationships with clients
• Proficient in English with excellent communication and interpersonal skills
• Ability to thrive in a fast-paced and agile environment
• Experience in engagement management for public service products is a plus
• Experience in CRM, CMS, digital marketing, events planning, copywriting, and graphics design is also a plus

What We Offer

• Opportunity to drive digital transformation in the Singapore government
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Chance to work with a driven and excellence-valuing team

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

In this role, you will:

• Design, develop, maintain Adobe Experience Manager (AEM) Sites/Forms solutions to meet evolving business requirements and user needs.
• Integrate AEM with the existing infrastructure, ensuring seamless compatibility and performance in line with organisational requirements.
• Collaborate closely with stakeholders, including UI/UX designers, business analysts, and developers, to deliver robust AEM solutions that enhance user experience.
• Build custom components, templates, workflows, and backend services within AEM, leveraging best practices to ensure maintainability, flexibility, and future scalability.
• Troubleshoot and resolve issues, ensuring optimal performance, security, and maintainability of AEM applications.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Hands-on knowledge and proven experience with AEM Sites and Forms, covering end-to-end web application development life cycle, which includes implementation, troubleshooting, performance tuning of web applications.
• Technically competent in one or more of the following languages, tools and technologies:
  i. Apache Felix, Apache Sling, Apache Jackrabbit, CRXDE, etc
  ii. Java/J2EE, Sling, JUnit
  iii. HTML, CSS, and JavaScript
  iv. Visual Studio Code IDE, GitHub
• Knowledge of the following tools will be advantageous:
  i. Adobe Target, Adobe Campaign, Adobe Audience Manager, Adobe Analytics
  ii. SEO and Web Accessibility tools such as SEMrush, SiteImprove, etc
  iii. Azure DevOps
• Familiarity with Agile Delivery Methodology.
• Strong knowledge of coding patterns and best practices to design and develop high-quality code.
• Experience in pair programming, code reviews and testing.
• Ability to gather user requirements and translate them to technical specifications.
• Experience in project and third-party vendor management.
• Good experience in building secure and resilient internet applications will be advantageous.
• Strong interpersonal and analytical skills, with a self-starter attitude and the ability to work independently and collaborate across teams.
  

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Job Title: Customer Experience Designer (Intern / Part-Time)

About Us: Mox & Lotus is Asia's premier retailer specializing in trading card games and collectibles. We are dedicated to providing exceptional customer experiences and fostering a vibrant community around hobby gaming.

Job Overview: As a highly reputable player in the industry, we hire based on integrity and aptitude. In this role, you will support the CEO, store managers, and project managers in optimizing, designing, and refining our customer experience. Throughout your on-the-job training, you'll gain a comprehensive understanding of our entire workflow, allowing you to propose ideas, improvements, and implementations. A full-time position may be offered upon successful completion of the internship. During this time, you will have the opportunity to gain hands-on experience and contribute to initiatives that enhance brand loyalty and customer satisfaction.

Job Location & Hours: We operate from 2pm - 10pm on Mondays to Fridays, 12pm - 10pm on Saturdays, and 12pm to 8pm on Sundays. Full-time and part-time positions available, flexible schedule. A minimum commitment of three shifts a week is required, including weekends. Our work location is at 215 Bedok North St 1, #02-85, S460215, a short walk from Bedok MRT.

Key Responsibilities:

• During the on-job training, you will be required to learn how to operate the business in order to better understand the customer's pathway and experience. You will be required to do operations from time-to-time, in order to develop a better understanding of how to improve the experience.
• Assist the CEO, Store Managers, and Project Managers, to conceptualise and devise ideas which can be used to enhance the experience for our customers. You will be required to create documentation, proposals, research and data, in order to substantiate your findings.

Requirements:

• Integrity, Honesty, and Good Aptitude is our #1 consideration.
• A relevant diploma or degree is required, students welcome.
• Knowledge in gaming and trading card games industry is not required.
• Meticulous attention to detail and strong organizational skills.
• Ability to work efficiently either alone or in a team in a fast-paced environment.
• Computer skills mandatory (Google Suite, Email, Web Whatsapp and Browser-Based Apps).

Benefits:

• Gain valuable experience in a fast-growing company that focuses on customer experience, service, branding, and marketing, preparing you for a larger role in the future.
• Competitive internship allowance wage..
• Opportunities for growth and advancement within the company.
• Flexible working hours (part-time / full-time).
• Positive and supportive work environment with a focus on teamwork and excellence.

How to Apply: Join our team at Mox & Lotus and contribute to our mission of delivering exceptional service to hobby enthusiasts. To apply, please submit your resume and a brief cover letter to [email protected]. Thank you!

Performance of Duties

1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.

1.2 The Employee shall perform the following duties, including but not limited to:

• Manage a portfolio of enterprise accounts. Maintain overall responsibility for managing the customer relationship. Be responsible for product adoption, renewals, customer satisfaction, and references on those accounts.
• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Conduct regular meetings, including Executive Business Reviews, with the client stakeholders and make recommendations to ensure continued success with PROS Product Solutions
• Leverage internal PROS processes and protocols to resolve critical customer escalation issues and serve as the chief advocate for the customer internally at PROS
• Develop an account plan and recommendations for customers that outline their critical success factors and metrics for success
• Monitor and facilitate the customer’s adoption of PROS solution features and functionality while providing PROS with an understanding of their overall business needs as they relate to our products
• Conduct regular meetings with the client and make recommendations to ensure continued success and value realization with PROS Product Solutions
• Proactively identify key opportunities to expand and deepen the footprint of the offerings at our customer accounts – land and expand
• Establish and deepen C Level and business process owner relationships across the client
• Educate clients on self-service tools, release processes, and other programs to ensure a successful partnership
• Maintain working knowledge of each of the PROS product and service offerings
• Manage the invoicing, accounts receivable, and other commercial aspects of the customer relationship
• Identify and secure new sales opportunities of PROS products and services and ensure renewal of maintenance and subscription contracts

Required Qualifications - About You

• You have proven experience. You possess strong expertise in managing key account relationships in Customer Success, Professional Services, or Sales.
• You’re bright. A bachelor’s degree in computer science, engineering, math, or revenue management (or similar field) is required. A master’s in business administration is preferred.
• You are a superb communicator with a strong executive presence. You’re comfortable in various settings ranging from executive to project working teams. You are characterized by crisp, clear verbal and written communication.
• You are street-smart. You are the definition of a self-starter and a problem-solver. You are resourceful and ruthlessly pragmatic.
• You are an open book. You communicate crisply. You go out of your way to be transparent in your actions and your words.
• You manage down, around, and up with the same enthusiasm and without playing politics.
• You are well organized and confident to work independently but will be a strong team player.
• You are process-oriented and willing to follow and take ownership for enhancing organizational processes designed to ensure efficient, consistent customer relations.
• You are willing to and enjoy travel up to 50% of the time (domestic and international).
• To effectively communicate with management, proficiency in both spoken and written English is required.
• To build and maintain relationship with customers in Mainland China, spoken and written Chinese at a business level is required.
• Having an established network in the travel industry across APAC, with a particular focus on Mainland China, is highly desirable.

Job description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements:

• Minimum 3 years of managerial experience in lounge environment
• Hotel industry experience is preffered
• Customer-oriented approach and patience
• Problem-solving and decision-making skills
• Hands-on experience in cashier duties

The jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for patients.

Job Requirements:

• Minimum GCE “N”/ ”O”/ ”A” levels with 4 years of general working experience
• Strong interpersonal and communication skills. Candidates with the ability to speak different dialects will be advantageous
• A good team player with the ability to work and collaborate well with colleagues across all levels
• Passion to care for people and strong ability to empathize with patients from all walks of life
• Able to perform 2 rotating shifts (AM and PM shifts) and open to deployment within 2 work sites under SingHealth Community Hospitals

BYD BY 1826 PTE LTD

5 Days 44Hr Work Week (Full-Time)

3 Days 30Hr Work Week (Part-Time)

Location: Multiple

About Us:

At BYD by 1826, we’re passionate about delivering extraordinary dining experiences in a vibrant and welcoming atmosphere. As a leading name in the hospitality industry, we pride ourselves on our exceptional service and delicious menu offerings. If you’re looking to kickstart your career in the F&B industry and thrive in a supportive, fast-paced environment, we want you to join our team!

Why You’ll Love Working Here:

• Energetic Atmosphere: Experience a lively and fun work environment where every shift is an opportunity to learn, grow, and make new connections.
• Career Development: Gain valuable experience and skills in the F&B industry with opportunities for advancement and professional growth.
• Competitive Compensation: Enjoy a competitive wage, plus tips/bonus, along with employee discounts on our delicious menu items.
• Supportive Team: Work with a team of friendly and experienced professionals who are dedicated to helping you succeed and develop your skills.

What You’ll Do:

• Deliver Outstanding Service: Greet and assist guests with a warm and friendly attitude, taking and delivering food and beverage orders with accuracy and efficiency.
• Create Memorable Experiences: Ensure that every guest has an enjoyable dining experience by providing personalized recommendations and handling any special requests or concerns.
• Maintain High Standards: Keep your work area clean and organized, adhere to safety and hygiene standards, and ensure that all service equipment is in top condition.
• Collaborate with the Team: Work closely with kitchen staff and fellow servers to ensure smooth service flow and address any issues or changes promptly.
• Upsell and Promote: Use your knowledge of the menu to suggest additional items and promotions, enhancing the guest experience and contributing to the restaurant’s success.

What We’re Looking For:

• Experience: Previous experience in a customer-facing role is a plus but not required; we’re happy to train enthusiastic individuals who are eager to learn.
• Skills: Strong communication and interpersonal skills, with a genuine passion for providing excellent customer service.
• Attributes: A positive attitude, teamwork, and the ability to thrive in a fast-paced, dynamic environment.
• Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, to meet the needs of our guests.

Join Us?

Join the World Number 1 Brand, be part of a team that values your growth and success, apply now! We can’t wait to welcome you to BYD by 1826 and see what we can achieve together.

We’re looking for a dynamic and creative individual to join our team as a Hospitality Experience Curator at The Coastal Settlement Restaurant. In this multifaceted role, you will oversee the seamless operation of our restaurant, craft impactful marketing strategies, and plan in-house, private and corporate events that elevate our guests' experience. If you’re a natural problem-solver with a passion for hospitality, branding, and event planning, we’d love to hear from you!

Key Responsibilities:

Restaurant Operations

• Ensure the restaurant operates efficiently during all shifts, maintaining high standards of service and guest satisfaction.
• Manage staff scheduling, training, and performance to create a positive and productive workplace.
• Monitor inventory and collaborate with the kitchen team to ensure smooth supply chain operations.

Marketing and Branding

• Assist to develop and execute creative marketing campaigns to drive guest engagement and revenue growth.
• Assist with restaurant’s social media accounts, promotional materials and campaigns, ensuring consistent and visually appealing content.

Event Planning and Execution

• Plan and coordinate special events, private functions, and seasonal promotions.
• Customise offerings to meet client needs, including menu planning and decor.
• Ensure all events run smoothly, leaving guests with lasting, positive impressions.

Customer Experience Management

• Act as the primary point of contact for guests, addressing concerns and collecting feedback to improve service.
• Enhance the ambiance and atmosphere to align with the restaurant’s brand identity.
• Continuously innovate to create memorable and unique dining experiences.

Qualifications:

• Proven experience in restaurant management, marketing, or events planning (or a combination of these).
• Strong leadership skills with the ability to manage and inspire a team.
• Creative thinker with a flair for storytelling and brand development.
• Excellent communication and interpersonal skills.
• Highly organised, detail-oriented, and capable of multitasking in a fast-paced environment.
• Proficiency in marketing tools, social media platforms, and event planning software is a plus.

What We Offer:

• A vibrant and supportive work environment.
• Opportunities for professional growth and creative input.
• Competitive compensation and benefits.
• Competitive salary with additional sales performance incentives
• Medical benefits
• Staff meals provided
• Staff discounts
• Annual leave

Must be able to commit on weekends and public holidays. 5 days work week.

If you’re ready to take on a role that combines creativity, operational expertise, and a love for crafting experiences, we can’t wait to meet you!

You Make It Great! Great Service, Great Hospitality.

At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here!

As a Guest Experience Leader, you will

• Serve as the Hospitality Expert/Lead in the restaurant
• Deliver exceptional in-store Feel Good experience at all times
• Implement and execute Service Centric and Family Marketing initiatives and programmes
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories

We are looking for people who

• Have a “people-first” attitude
• Are confident and friendly, with a strong desire to connect and serve guests in a personable way
• Are strong communicators who listen to guests’ needs and concerns
• Act with initiative and are proactive in resolving customers’ concerns
• Are open to working shift hours, weekends and public holidays

Summary:

A Guest Experience Expert works across departments and deliver a wide range of services that guide guests throughout their stay. This is a job rotation role, incumbent to be rotated among 4 sectors (Concierge, Front Desk, Call Centre, Lounge).

Responsibilities (includes but not limited to):

• Concierge: Main duties include overseeing doorman and bellman operations. Provide guests with local attractions and hotel information, assist in transportation.
• Front Desk: Main duties include handling guests’ check in and check out process. Cash/bank handling. Enrolment of rewards programme. Assist in guests' requests.
• Call Centre: Main duties include answering of calls from public, handling general enquires, transferring of calls and handling wake-up calls.
• Lounge: Serving of F&B to VIP guests in lounge. Applicant must be comfortable touching and handling alcohol.

Requirements:

• Minimum qualification of NITEC (Service, hospitality, tourism or related disciplines preferred)
• 1 year of relevant experience in handling Front Office operations.
• Fresh graduates are welcome too.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• $150 allowance
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

• Attend all incoming calls in a fast, accurate and courteous manner
• Manage Zendesk and ticketing software system
• Respond to emails in a prompt and professional manner
• Input restaurant bookings in the system and confirm restaurant reservations within the stipulated time frame
• Handle special requests
• Communicate with Behold Julien venues and other departments to ensure seamless communication.
• Assist customers all other relevant enquiries
• Perform other urgent matters and any other reasonable duties and responsibilities as required by the Management

Qualifications:

• Minimum of 2 years of experience in guest services within the hospitality industry.
• Experience with Seven Rooms Table Management system will be an advantage but no crucial as training will be provided.
• Good understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Description

Candidate will be responsible for engaging visitors with exciting and informative presentations, ensuring they have an enjoyable and immersive experience at our attraction. Additionally, you will manage operational tasks that contribute to the overall success of the attraction.

Key Responsibilities:

• Conduct interactive presentations and demonstrations of Trickeye exhibits for groups.
• Provide engaging explanations of the exhibits to enhance the visitor experience.
• Facilitate hands-on activities and assist with special events.
• Help organize and run special events, group bookings, or school tours.
• Participate in brainstorming sessions and contribute to the development of content.
• Ensure exhibits are well-maintained and in proper working condition.
• Assist with ticketing, crowd control, and visitor flow management
• Handle guest inquiries and provide exceptional customer service.
• Support in daily opening and closing procedures of the attraction.

Requirements:

• Strong public speaking and presentation skills.
• Able to conduct presentations and tours in Mandarin will be required.
• Enthusiastic and approachable with a passion for customer service.
• Interest in art, technology, or interactive experiences is a plus.
• Able to work on weekends and public holidays.

Facility and Experience Lead

Work Dynamics - Integrated Facilities Management

We are seeking a dynamic Facilities and Experience Lead to oversee and optimize our workplace operations. This role is responsible for managing events, soft services, security and mailroom operations to create an exceptional work environment while ensuring efficient facility management.

Key Responsibilities:

Events and Meeting Room Management:

• Manage event logistics, budgets, and vendor relationships
• Ensure seamless event delivery and positive attendee experiences
• Oversee room booking systems and ensure proper equipment maintenance
• Optimize room utilization and user experience

Soft Services Management:

• Manage cleaning, landscaping, pest control, and waste management services
• Ensure high standards of cleanliness and maintenance across the facility
• Oversee catering and vending services

Hard Services Management:

• Support preventive maintenance programs
• Support repair and replacement works as needed

Security Operations:

• Oversee security personnel and systems to maintain a safe environment
• Manage access control systems and security protocols
• Develop and implement emergency response procedures

Mailroom and Document Management:

• Supervise mailroom operations and document archiving systems
• Ensure efficient mail distribution and secure document storage

Vendor Management:

• Ensure all contractors meet required standards and SLAs
• Develop and manage budgets for all supervised areas
• Identify cost-saving opportunities while maintaining service quality

Health and Safety Compliance:

• Ensure all operations comply with relevant health and safety regulations
• Conduct regular safety audits and implement improvements as needed

Reporting and Continuous Improvement:

• Produce regular reports on facilities performance and user satisfaction
• Implement strategies for ongoing service enhancement

Qualifications:

• Bachelor's degree in Facilities Management, Hospitality, or related field
• 5+ years of experience in facilities management or similar role
• Strong knowledge of facility operations and service delivery
• Proficiency in facilities management software and MS Office suite
• Outstanding communication and customer service skills
• Experience in vendor management and contract negotiation
• Knowledge of relevant health, safety, and environmental regulations

The ideal candidate will be a proactive leader with strong attention to detail, capable of managing multiple priorities while focusing on creating an exceptional workplace experience. They should excel at balancing operational efficiency with user satisfaction across all areas of responsibility.

What’s the job?

Guest Experience Executives are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.

Your Day-to-Day Job Responsibilities:

Financial Returns

• To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes
• Handling Guest check out and billing in an efficient, friendly and hassle free manner

People

• Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members
• Participate in programs that drive improvements in team member engagement and are aligned with the ‘Make Every Interaction Count’ brand service behaviours

Guest Experience

• Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
• Check Guests Out - Print and confirm details of payment and bill for guests upon check out
• Answer any guests enquires practically and simply in adherence to brand standards
• Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s
• Handle cashiering, payment and foreign currency exchange accurately
• Reliably handle all special needs and requests of guests and repeat visitors
• Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates
• Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from PMS for daily room allocation
• Accurately Enter/Update Reservations
• Handle Telephone Enquires efficiently and effectively
• Perform in a self sufficient way in line with business requirements
• Updating constantly on local knowledge to improve the guest experience
• Responsible for Priority Club Rewards (PCR) Enrollment & Recognition

Responsible Business

• Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL
• Contribute by participation in compliance with federal, state and local laws and safety regulations

What do we need from you

• Minimum of 2 years' experience in Front Office operations or an equivalent combination of education and experience
• A positive and keen to learn attitude
• Great communication skills and basic computer literacy

• Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
• Working location: Bukit Timah
• Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Key Responsibilities:
• Greet guests warmly upon arrival and establish a welcoming atmosphere.
• Act as the primary point of contact for guest inquiries, concerns, and special
requests.
• Build positive relationships with regular and new guests to foster loyalty.
• Monitor service quality throughout the guest journey, from arrival to
departure.
• Handle guest feedback professionally, resolving issues promptly and
escalating when necessary.
• Maintain high visibility in guest-facing areas to address needs proactively.
• Collaborate with front-of-house and back-of-house teams to ensure smooth
service operations.
• Provide training and support to team members on delivering outstanding
guest experiences.
• Step in to assist during high-volume periods to ensure service consistency.
• Gather customer feedback through surveys, reviews, or informal
conversations.
• Analyze feedback trends to recommend improvements in service or
operations.

Requirements:
• Previous experience in hospitality, customer service, or a related field;
leadership experience preferred.
• Exceptional verbal and written communication skills; ability to engage
effectively with diverse audiences.
• Quick thinking with the ability to resolve conflicts and handle complaints
tactfully.
• Ability to motivate and support team members in delivering top-notch
service.
• Adaptability to varied situations, including busy periods and challenging
guest interactions.
• Familiarity with POS systems, and guest feedback tools is a plus.

Responsibilities:

• Lead rationalization of Sales Channel Partner and reseller roles
• collaborate with the divisional sales leadership and trade compliance team to establish regional strategic priorities
• reviewing adherence to compliance and other defined partners expectations, vetting new partners, and providing sustaining partners oversight.
• Assume leadership role in vetting new Sales Channel Partners and onboarding process within emerging markets
• Conduct root cause analysis for any deficiencies associated with partners and drive corrective actions to address areas of non-compliance
• Collaborate with the divisional sales team to develop a strong alignment with the sales leadership on partner objectives and oversight

Requirements:

• Degree in Business / Engineering
• At least 5 years of experience in Channel Development role.
• Exposure with China Market / Channel Partners

Account Manager:

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107

• Location: Raffles Place

• Working hours: 08:30 to 17:30 (Monday to Friday)

Customer Service Assistant Manager (Japanese speaking)

Our client, a credit card payment brand, is looking for a Japanese-speaking Customer Service team member to join their customer service team. You will assist in collaborating with merchants to drive transactions (merchant research & Special Offer) and coordinating with Tokyo HQ to support these activities.

Job responsibilities:

• Handling correspondence from HQ in Japan
• Ensure seamless support for members by offering tourist and local information and handling reservations
• Deal directly with customers/members either by telephone or electronically
• Respond promptly to customer/members inquiries
• Handle and resolve customer complaints (obtain and evaluate all relevant information to handle inquiries and complaints)
• Provide updated information (benefit or membership plans) to customers
• Carry out the Sales promotion by offering good and attractive privileges or information to the existing clients
• Contribute towards increasing the number of merchants (merchant research) in Singapore
• Maintain and improve the relationships with current merchants and establish relationships with new merchants
• Contribute to increase sales by providing customer service work

Job requirements:

• Experience in the hospitality industry or customer-related job for a minimum of 1 year
• Excellent interpersonal skills for superior customer service
• Intimate knowledge of the customer’s individual needs
• Well-versed in handling all necessary tourist arrangements
• Intermediate IT skills
• Proficient in negotiating and communicating effectively in both Japanese and English with Japanese-speaking clients and stakeholders

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Customer Service Assistant Manager (Japanese speaking)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Key Accountabilities:

• NPS Strategy Development and Implementation : Develop, execute, and measure a comprehensive NPS strategy aligned with company's business objectives across all customer touchpoints.
• Customer Insights and Analytics : Lead the analysis of NPS data to extract actionable insights, develop predictive models, and present executive-level reports on NPS trends and their business impact.
• Customer Experience Enhancement
• Team Leadership and Development

Qualifications

Education Level:

• Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field.
• Master's degree in Customer Experience Management, Business Analytics, or similar field preferred

Required Experience and Knowledge:

• 8+ years of experience in customer experience management, with at least 3 years in a leadership role
• Proven track record of implementing successful NPS programs
• Deep understanding of customer experience metrics and methodologies
• Strong background in data analysis and interpretation

Job-Specific Technical Skills:

• Proficiency in NPS methodologies and best practices
• Strong analytical skills with experience in statistical analysis software (e.g., SPSS, R)
• Familiarity with CRM systems and customer feedback platforms
• Knowledge of data visualization tools (e.g., Tableau, Power BI)

Location: Kaki Bukit

Working Hours: Mondays to Fridays 9am to 6pm

Salary range: $4,500 - $5,000

Role & Responsibilities:

• Lead the customer care team and oversee the daily operations of the customer care team
• Develop intervention strategies to mitigate gaps in service delivery
• Drive customer attraction and retention strategy to improve loyalty
• Audits customer service procedures and trends to determine system improvements.
• Monitor and ensure timely resolution of all customer issues.
• Consistently review on existing service procedures, policies and standards
• Develop and implement changes to improve customer service experience and facilitate organic growth
• Recruit, mentor and develop customer care executives
• Work closely with internal departments to improve service quality and service recovery process
• Perform other administrative duties as assigned

Requirements:

• Min Bachelor Degree in any field
• Min 2-3 years of relevant experience in management / supervisory / leadership experience / service recovery experience

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description Of The Role

The CCM On Trade Manager role is responsible for driving our growth and and brand presence in the on trade channel by implementing our On Premise channel strategies and providing the framework and tools essential to executing these strategies with our customer partners. Understanding where and how best to execute these channel strategies and finding the most impactful ways to engage our customers, shoppers, and consumers will be the key to success.

Mission and Objectives

To align the organization by creating channel strategy and plans to maximize return on investment. Ensuring that Channel KPI's (including: Sales, Profitability, Market Share) are delivered.

To win at the point of sale by ensuring superior and unique shopper/consumer experience to boost brand-building effectiveness. In addition, ensuring Executional KPIs (including On Trade Playbooks, execution, +ve distributor feedback) are delivered.

Key Responsibilities and Activities:

• is the owner of the On Trade Category Plan. She/he develops the Customer Plan in synergy with the Marketing Plan (strategic planning for each Category) and defines the entire trade marketing mix actions with a specific focus on channel, client and point of sale;
• Building a clear picture of success for Campari's portfolio across prioritized channel segments (Perfect Store)
• Creating a clear objective and a vision on how to win in the On-Premise channel
• Setting priorities and supervise the countries A&P investment plan to deliver a budgeted on trade channel sales plan
• Driving the execution of 6 lever standards in the markets according the agreed standards
• Ensuring proposed On-Premise activations meet both Brand & Customer Strategic Objectives
• Activively recruits regional key accounts
• Develops customer specific programs
• Coordinates the regional execution

Key Relationships

Internal: CCM Team and Marketing Team, Country and Area Managers, Managing Director of SG, Global GCCM and GSM Team

External: Partners, BTL Agencies

Experience & Education

• Experience in On Premise Channel essential (5+ yrs)
• Tertiary Education, with Bachelors Degree with relevant subject focus essential
• Demonstrated ability to lead cross functional teams, and showcase influencing skills
• People management experience highly regarded
• Liquor industry experience is a must!

Key competences and traits

• Team leadership - The ability to inspire team members, coordinate effort, and build a positive work environment
• Strategic leadership - Demonstrating effective stakeholder management and understanding of the broader business context
• Analytical skills - The ability to translate Industry, channel, customer, category and brand information into actionable insights for both the Marketing and Sales cross functions
• Commercial Acumen - demonstrating a deep understanding of Campari's P&L , customer profitability, and ability to apply financial modeling and ROI estimates on proposed iniatives
• Superior communication skills - The ability to translate actionable insights into compeling internal and externeral presentations (written and verbal)
• Project Management - Ability to coordinate and manage a complex project timeline

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.

Position: Customer Service Assistant Manager (Japanese Speaking) (Job ID: 19436)

• AWS + Variable Bonus
• Attractive Annual Leave
• Looking to enhance your Japanese Speaking skills

Company: Bank

Location: Raffles Place (Near MRT Station)

Job Description:

・Handling correspondence from HQ in Japan
・Ensure seamless support for members by offering tourist and local information and handling reservations.
・Deal directly with customers/members either by Telephone/Electronically.
・Respond promptly to customer/members inquiries.
・Handle and resolve customer complaints (obtain and evaluate all relevant information to handle inquiries and complaints)
・Provide updated information (Benefit/Membership plans) to customers.
・Carry out the Sales promotion by offering good and attractive privileges or information to the existing clients.
・Contribute towards increasing the number of merchants (merchant research) in Singapore.
・Maintain and improve the relationships with current merchants and establish the relationships with new merchants
・Contribute to increase sales by providing customer service work

Job Requirements:

・Minimum 1 year of experience in the Hospitality industry or Customer related job.
・Excellent interpersonal skills for superior customer service
・Intimate knowledge of the customer’s individual needs
・Well-versed in handling all necessary tourist arrangements
・Intermediate IT skills
・Proficient in negotiating and communicating effectively in both Japanese language and English language with Japanese-speaking clients and stakeholders.

Interested applicants please send your resume to Jing Ling with email subject header "Customer Service Assistant Manager (Japanese Speaking) (Job ID: 19436)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Tan Jing Ling

EA Registration No: R24124404
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
Email: [email protected]

URL: www.pasona.com.sg

EA License No:90C4069

Company Highlights:

• People-oriented and friendly working environment.

• A leader in motor and commercial vehicle trade, car rental, taxi/private-hire services, fuel marketing, and electricity supply for corporate and residential markets.

• Join us to shape our services and grow into a future senior management role!

• Working hours: Mon to Fri, 830am-6pm, company car provided can drive home

Customer Relationship Manager

Job scope:

1. Resolve Issues: Act as a liaison to address disputes, operational challenges, and emergencies effectively, minimizing impact on drivers and customers.

2. Enhance Customer Experience: Handle inquiries, complaints, and concerns promptly while fostering satisfaction and loyalty through good relationships.

3. Support Drivers: Assist with onboarding new drivers, ensuring clarity on company policies and retention strategies.

4. Analyze & Improve: Monitor customer feedback and satisfaction trends, providing actionable insights to management for service enhancements.

5. Collaborate & Report: Work with internal teams to align strategies, maintain accurate records, and deliver performance reports to drive business success.

Requirements:

1. Friendly, team player with good problem-solving skills.

2. Experience in the car leasing industry.

3. Diploma or higher qualification in any field.

If you are interested in this opportunity, submit your application now to winnie.chen(at)manpower.com.sg find out more about this position. Thank you.

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.