Our client is a well-established MNC, market leader in the Supply Chain services industry. They are looking for a Key Account Manager (Oil & Gas) to assist their team for the next phase of their business. They are located in the East – easily accessible.

Responsibilities:

• Drive revenue within key accounts, ensuring all business targets, such as profit and target are met and exceeded.
• Able to travel frequently within Singapore
• Planning of Account Management to enhance profits and earnings
• Oversee and ensure the fulfilment of clients’ service agreements
• Planning of Cost savings
• Keep the daily selling process smooth with updated prices
• To improve business revenue in different projects.
• Oversee projects, keep up with latest market research/trends, take initiative to exceed target within key accounts
• Seek opportunity to drive more sales within key accounts
• Work close with internal departments to ensure fulfilments
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in Business Administration or other relevant field of studies
• Minimum 3 years of relevant key account experiences

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Job Description:

1. Oversee and manage the company’s HR Operations to fulfil the day-to-day deliverables of employees’ life cycle
   • Ensure employee onboarding and offboarding process are duly administered.
   • Oversee Employee benefits administration
   • Oversee Payroll administration
   • Manage Employee Grievance Handling Process
2. Identify improvement opportunities using HR analytics and work with internal stakeholders to design and develop solutions/priorities on people’s needs that align with Company’s business objectives
   • Establish an HR data collection requirement and provide appropriate advice and recommendations to SMT based on data.
   • Perform data analysis to share with management.
3. Define, develop and establish Workforce Plans in collaboration with internal stakeholders.
   • Drive the annual HC and budget exercise
   • Gatekeep of manpower cost to achieve Company KGI
   • Report and highlight anomalies in employees’ behaviour and working environment and recommend solutions.
4. Establish and drive the talent acquisition and management process to ensure Company has sufficient right talent to support the company’s operation and growth
   • Work with stakeholders to oversee and drive the talent acquisition process
   • Oversee and drive the performance management process
   • Work with SMT to manage the employee progression process and succession planning
5. Manage and oversee the compensation practice in the company to support pay for performance philosophy
   • Manage new offer package and all compensation-related processes
   • Review salary structure and band to ensure the competitiveness of the company in the talent market
   • Manage the annual salary review and performance-related compensation in the company. Work with stakeholders to oversee and drive the talent acquisition process
6. Work closely with the internal stakeholder to design, develop and deploy relevant Employee Value Proposition initiatives that are well aligned to changing needs of the talent pool.
   • Manage all employee’s comms channel

Requirements:

• Degree in Business Administration or equivalent
• At least 5 years of relevant experience in a similar capacity.
• With a strong background in overseeing a full suite of HR Management and Development.
• Insights – Ability to develop an understanding of the business and organisation, with the ability to use data to tailor strategy and solutions to lead to the achievement of business goals and sustainable organisational performance.
• Champion – Have the ability to build collaboration in the organisation to meet employees’ needs and yet achieve all business goals, identifying and leading change across the organisation.
• People Service Delivery – Ability to ensure customer-focused people service delivery excellence across the entire employee lifecycle, applying exceptional process and project management to enable effective and cost-efficient people service delivery; provide the organisation with meaningful analytics to enable business improvement.
• Organizational Development – Identify organisational and individual capability requirements and align strategy, people and processes to optimise effectiveness and achieve organisation goals. Design interventions to drive the appropriate culture, behaviours, skills, and performance and provide insight and leadership on change management strategy, planning and implementation.
• Resourcing and Talent Planning – Ability to identify the right resource, capability and talent to achieve immediate and strategic ambitions now and in the future.
• Learning and Development – Build individual and organisational capability and knowledge to meet current and future operational and strategic requirements to meet business capability development
• Performance & Reward – Ability to create and maintain a high-achieving organisation culture by delivering programmes that reward and recognise key employee capabilities, skills, behaviours, experience and performance, and ensure that reward systems are market-relevant, fair and cost-effective.
• Employee Engagement – Ability to strengthen the connection that all employees have with their work, colleagues and their organisation so that employees are more fulfilled by their work and make a greater contribution towards organisational objectives.
• A resourceful solution provider
• A great communicator who can engage, negotiate and influence.
• Comfortable and view change as a constant norm

Others:

• Location: Jurong Island (Company Transport provided at Jurong & Lakeside)
• Short notice
• Working Hours: Mon - Fri; 8:00 am - 4:45 pm

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

• Drive the monthly Employees assemblies/ Townhalls
• Leadership engagement to sustain EVP promotion.
• Team building activities.

*Seeking for a Treasury Operations Manager with minimum 7 years of experience handling Treasury operations/Settlements and/or 1 year experience in loans and trade finance transactions in a Bank*

THE COMPANY

This bank is a highly reputable organization. They have a strong leadership and work culture. As they continue to expand their operations, they seek for a Treasury Operations Manager to be part of their team.

JOB RESPONSIBILITIES

• Lead a team handling Treasury, loans and trade finance operations
• Ensure accurate processing of Treasury products’ transactions (FX, Money markets, Derivatives, Security/Bonds, etc.)
  • Remittances, Swift operations, MAS reporting (MAS 610, 650, 755), AML checks
• Manage loan transactions
• Manage trade finance transactions
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree Holders in Business, Finance, Accounting/Commerce (or any relevant education)
• Minimum 7 years of experience handling Treasury operations/Settlements in a Bank and/or 1 year experience in loans and trade finance transactions
• Meticulous, team player, strong interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

This is a profitable warehouse storage business located in Singapore and available for takeover. Due to the owner's advanced age, he is looking to exit from this business and looking for someone to take over. He is willing to stay on for up to 1 year to assist with the transition.

Year of Inception: 2007

Annual Revenue: SGD $2.1 million

Seller's Discretionary Earnings: SGD $590k

Asking Price: SGD $2.7 million

Reason for selling: Owner is looking to retire

Seller Financing: No

Fey Day presents a profitable warehouse storage business, it is simple to operate and highly scalable. It caters to both B2B and B2C segment, with consumer segment being the key contributor.

Customers are attracted to their offering (item storage & retrieval) due to competitive pricing and accessibility (Multiple locations around Singapore). They presently have 1,300 paying customers, with an existing database of 12,000 customers. (Mainly B2C)

What to love about this business?

1. Strong cashflow business
2. 28% EBIT margin
3. Simple to operate business
4. Highly scalable
5. Low Employee Turnover rate
6. Financially healthy company with no liability
7. Plenty of room for revenue and profit growth

To learn more about this business, please visit: https://www.feyday.com/businessforsale/profitable-and-scalable-warehousing-business-for-sale

You can visit our website: www.feyday.com

Macgyver Ng Teow Poh

EA License No: 23C1562

Registration ID : R1113526

• Basic Salary + Fixed Allowances (UP$3600) + Incentive
• Variable Bonus + Meal Provided
• Working days & hours: 5.5 Days per week: 11am – 10pm / 12pm – 10pm (follow roster)
• Working Location: Jurong East
• Excellent Welfare & Benefits

Job Scope

• Assisting the Restaurant Manager in overseeing of the service of the Restaurant.
• In-charging the restaurant when Restaurant Manager is not around.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Recording and reporting all food-related complaints to the Chef immediately.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintaining the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participating in monthly physical stocktake of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in implementing and developing training programs.
• Monitoring inventory levels.
• Preparing daily report when Restaurant Manager is not around.
• Reporting restaurant’s situation daily to Restaurant Manager.
• Performing miscellaneous job-related duties as assigned.

Requirement

• GCE O Level and above
• 1 – 3 years related experience in F&B Managerial positions

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Japanese Manufacturing MNC

Location - Jurong Island (transport provided)

Working hrs - Mon ~ Fri from 8:00 am - 4:45 pm

HR & Admin Manager / General Admin Dept Manager

Board Function:
The Head of HR & Admin oversees the HR and Admin department and partners with the Senior Management Team to ensure company human resources programs and initiatives are effective, efficient and aligned to overall business objectives and provides leadership, guidance, and collaboration to ensure following Company Management System.

Job Description:

1. Oversee and manage the company’s HR Operations to fulfil the day-to-day deliverables of employees’ life cycle
• Ensure employee onboarding and offboarding process are duly administered.
• Oversee Employee benefits administration
• Oversee Payroll administration
• Manage Employee Grievance Handling Process

2. Identify improvement opportunities using HR analytics and work with internal stakeholders to design and develop solutions/priorities on people’s needs that align with Company’s business objectives
• Establish an HR data collection requirement and provide appropriate advice and recommendations to SMT based on data.
• Perform data analysis to share with management.

3. Define, develop and establish Workforce Plans in collaboration with internal stakeholders.
• Drive the annual HC and budget exercise
• Gatekeep of manpower cost to achieve Company KGI
• Report and highlight anomalies in employees’ behaviour and working environment and recommend solutions.

4. Establish and drive the talent acquisition and management process to ensure Company has sufficient right talent to support the company’s operation and growth.

• Work with stakeholders to oversee and drive the talent acquisition process
• Oversee and drive the performance management process
• Work with SMT to manage the employee progression process and succession planning

5. Manage and oversee the compensation practice in the company to support pay for performance philosophy

• Manage new offer package and all compensation-related processes
• Review salary structure and band to ensure the competitiveness of the company in the talent market
• Manage the annual salary review and performance-related compensation in the company

6. Work closely with the internal stakeholder to design, develop and deploy relevant Employee Value Proposition initiatives that are well aligned to changing needs of the talent pool.

• Manage all employee’s comms channel
• Drive the monthly Employees assemblies/ Townhalls
• Leadership engagement to sustain EVP promotion.
• Team building activities.

Requirements:

• Degree in HR / Business Administration or equivalent
• At least 5 years of relevant experience in a similar capacity.
• With a strong background in overseeing a full suite of HR Management and Development.
• Resourcing and Talent Planning
• Learning and Development
• Performance & Reward
• Employee Engagement
• An extrovert who feels energised working with People.
• Great planner and organiser
• A great communicator who can engage, negotiate and influence.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Descriptions:

• Achievement of sales & Orders, profit, and strategic objectives for the assigned regions
• To provide strategy, vision & actions plan to increase the loyalty and sales of the ASEAN customers for company Products & Solutions
• To actively participate & contribute towards the completion of Country Growth Plan (ASEAN, Oceania)
• Expand new customers for ASEAN, Oceania
• Expand our SI and distribution network for ASEAN market
• To conduct monthly review with distributors for early project detection & opportunity for ASEAN
• Debt Monitoring & Collections
• Engage in active sales visit with distributors, consultant, SI, Panel Builder and End User.
• Market studies and feedbacks

Requirements:

• Degree/Diploma in Electrical Engineering
• Strong knowledge of drives, VFDs and its industry applications
• Knowledge in Automation market, OEM applications
• At least 5 years in Sales and Marketing or Business Development
• Experience in product support for pre-sales and post-sales to distributors, OEM, consultants, end users
• Good presentation and interpersonal skills
• Proven track record in sales of industrial products
• Able to travel within ASEAN regions

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Our client is a Automotive Industry. Due to their current expansion plan, they are looking for a Corporate Finance and Treasury Manager to join their team, in hopes of developing the current high performing team. They are located in the Central.

Job Responsibilities

• Oversee cash management, bank loans, and intercompany lending.
• Support stakeholders with FX and trade finance matters.
• Ensure compliance with tax regulations, including FATCA.
• Prepare weekly consolidated cash flow forecasts for short- and medium-term needs.
• Assist with the preparation of directors’ and shareholders’ resolutions.
• Ensure compliance with statutory filing requirements.
• Support audit processes by preparing necessary bank and director confirmations.
• Assist in the preparation of monthly management reports and annual financial statements in line with group standards.
• Coordinate with Legal on banking agreements and negotiate terms with banks.
• Any other duties as assigned.

Requirements

• Min Degree in Accounting or equivalent
• Min 5 years’ relevant working experience
• Good knowledge/experience in treasury is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

*Seeking for a Credit Risk Senior Manager/Deputy Head who has minimum 8 years of experience in Credit analysis dealing with Local Corporates/Large Corporates/MNC (Corporate Banking experience)*

THE COMPANY

Renowned for their solid brand and bank’s culture, the company is well-received and accepted by their employees. The bank is currently seeking for a Credit Risk Senior Manager/Deputy Head to be part of their team.

JOB RESPONSIBILITIES

• Conduct Credit reviews/give Credit approval
• Handle stress testing and portfolio management
• Perform cash flow projections
• Propose Credit recommendations
• Perform industry and economic analysis
• Ensure compliance to credit policies
• Liaise with Credit committee
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree in Business Major in Finance/Economics/Commerce/Accountancy or ACCA or any other relevant education
• Minimum 8 years of experience- Credit analysis in Local Corporates/Large Corporates/MNC (Corporate Banking experience)
• Highly analytical, focused, has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Job Responsibilities:

· Process customer’s orders/enquiries timely and accurately

· Provide pricing and delivery information

· Liaison with multiple parties including customers, carriers, hauliers, overseas agents etc… for freight handling & or other matters

· Shipping documentation (import/ export/ BL/ documentation)

· Handling of Cargo documentation such as LCL & FCL

· Ensure compliance with customer’s Standard Operating Procedure

· Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system

· Ensure all event data are updated correctly in system

· Communicate discrepancies/issues to team supervisor/manager when necessary

· Any other ad-hoc work instructions/administration duties from Supervisor/Manager

Job Requirements:

· Min. Diploma in Logistics, Business or related discipline

· Able to work under pressure in a fast changing and demanding environment

· Self-discipline, initiative, responsible and independent;

· A good team player with good interpersonal and communication skills

· Meticulous to details

· Proficient in MS Office (Word, Excel)

· Able to work Overtime/Weekend duties/Month end closing

We invite interested and qualified applicants to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

Job Summary:

• Semiconductor industry
• Mon to Fri, 9am-6pm
• Basic up $3800
• Performance Bonus + Quarterly Bonus
• Location: Kallang (Walkable distance from Lavender MRT)
• Singaporean only

Job Responsibility:

• Develop and nurture customer relationships
• Address and resolve customer inquiries promptly and effectively.
• Provide accurate quotations to customers.
• Resolve customer complaints
• Ensure efficient processing and delivery of customer orders.
• Maintain accurate and up-to-date customer records.
• Prepare reports for sales forecast.
• Collaborate closely with sales, marketing, operations, and purchasing departments to strengthen customer relationships.
• Travel overseas for exhibition if needed

Job Requirement:

• Min Diploma and above in Business or an equivalent field is required.
• 1 to 2 years of relevant working experience

Interested Applicants, kindly send your updated CV to +65 8500 3939 or click on “APPLY NOW”.

We regret that only shortlisted candidates will be notified

EA License No: 15C7752

EA Personnel No: R22107485
EA Personnel Name: Chin Jia Hui, Janice

Job Purpose

To provide quality service and achieve satisfaction to our valued partners and customer.

Roles & Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)
• Build a strong relationship with customer.
• Communicate and follow-up with customer daily on the status of their shipments or deliveries.
• Ensure customer's requirements are communicated with operations team promptly.
• Communicate and coordinate with superior and warehouse to improve department processes.
• Ensure all emails are to be respond on time.
• Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.
• Comply with company rules and regulation.
• Do reports that required from Superior (will advise and guide)
• Other ad hoc duties as assigned

Requirement

• Able to speak and write fluent English and Mandarin
• At least 1 year experience in Logistics, Transportation Firm
• Preferably with some shipping procedures knowledge.
• Proficiency in Microsoft Office is required.
• Able to commit on Saturday.
• Might required to work or answer calls even after work (as operation still ongoing)
• Able to work independently in a busy and fast paced environment

• Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Shipment booking, coordination and preparation of required documents.
• Monitor disposal of empty cylinder stocks and order replenishment as needed.
• NEA reporting as required.
• Update of General Waste Report.
• Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
• Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
• Generate and issue purchase orders to vendors as required.
• Answer main line phone calls.

✒️ Location: Tuas

✒️ 5 days work week

✒️ Salary: up to $2,600

Job Duties:

· Assist the Customer Service team in answering customer inquiries through phone, email or WhatsApp support channels.

· Process orders accurately by checking, printing, scanning the Collection Order/ Delivery Order (CODO), matching with Purchase Order (PO).

· Ensure that customer inquiries are resolved in a timely manner by liaising with other departments to maintain customer satisfaction.

· Keep accurate and up-to-date records of customers’ interactions and follow-up actions taken.

· Prepare monthly reports / consolidated figures as required by the Customer.

· Submission of daily collections to NEA e-tracking system.

· Coordinate with Transport department to arrange and schedule collection date and time.

· Liaise with Operations on details of Customer’s requirements.

· Perform other related duties and responsibilities as assigned by supervisor.

· Maintain a positive and professional work ethics while working with customers and other team members.

Requirement:

· Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role.

· Proficient in Microsoft Office.

· Customer service oriented, positive and highly motivated individual.

· Target driven and possessed can-do attitude.

· Excellent communication skill.

· Well-groomed, good interpersonal skills and confident.

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Responsibilities:

• Handle telephone and walk-in enquiries
• Attend to samples request and goods returned
• Generate invoices and coordinate delivery with Operations Department
• Basic filing and mailing duties

Requirements:

• Minimum GCE ‘N’ level or equivalent with 1 year of customer service working experience
• Service oriented and a team player

Additional:

• Transport provided at Admiralty / Yew Tee MRT Station
• On-job-training provided for successful candidate
• Monday - Friday (8:30am - 5:30pm), Alternate Saturday (8:30am - 1pm)

Role:

Customer Acquisition Executive

• Working Location: Island wide branch; Office at Dhoby Ghaut area
• 5.5 days / 6 Days Working (Bank branches operating hours, may need to work on PH or Sunday according to work schedule)
• Salary: $2100 basic + High Commission (Gross $3k ++ or higher)
• Entry level are welcome, training Provided

Responsibilities & Duties:

Promoting services to clients based on their needs and requirement

Follow up with customers regarding their application

Meeting sales target set by company

Other duties as required by the company

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference

Job Requirements:

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• Minimum 5 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Willing to work on 24/7 rotational shift schedule
• Mandarin speaking is an advantage - as you will be dealing with Chinese callers.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

✔ Working location: Changi South

✔ 5 days week 8am - 5.30pm

✔ Salary: up to $2,600 basic

Job Duties:

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Requirement:

• Minimum GCE ‘N’ /’O’ Levels or ITE Certificate
• At least 1 year experience in Customer Service
• Experience in shipping / logistics
• Proficient in Microsoft Office

EA Personnel Registration Number: R1433735

EA License no: 19C9611

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

Responsibilities

• Monitor budgets and prepare reports
• Available to work shifts and OT, which may include work during evenings, weekends, and public holidays.
• Prepare to pick up incoming calls anytime especially after working time
• Maintain medical and staff records
• Track medical and office supplies stock
• Update patient health records, including admissions and insurance data
• Create work schedules for staff members
• Keep records of expenses and suggest ways to minimize costs
• Answer queries from doctors, nurses and patients
• Liaise with medical staff to identify efficiencies in the facility’s operations
• Ensure compliance with current healthcare regulations

Requirements and skills

• Proven work experience as a Healthcare Administrator, Medical Office Manager or relevant role
• Knowledge of healthcare regulations and medical law
• Understanding of medical terminology
• Experience with administrative and accounting procedures
• Familiarity with databases and spreadsheets (especially MS Excel)
• Strong organizational and time-management skills
• Communication skills with a problem-solving attitude
• A minimum of 5 years experience.

ROLES & RESPONSIBILITIES:

- Perform monitoring activities using tools provided as well as reviews of transactions flagged out

- Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.

- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client

- Handle ad hoc duties as required

REQUIREMENTS:

- Minimum 1 year of experience working in an administrative role

- Minimum education level: N levels subject to working experience

- Fast learner and good team player

- Demonstrates good communication skills and comfortable to work in a fast-paced environment

- Working/shift hours are 10am-10pm, 4 days a week

- Able to work rotating shift hours including weekends and public holidays