Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

• Working days: Monday to Sunday (5 Days Work Week)
• Working time: 11.00am to 9.30pm

Responsibilities:

• Attend to walk-in customers, addressing VEW and inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.
• Assist with first-time product setup.
• Apply screen protectors.
• Handle SingSaver redemptions.
• Resolve product issues encountered by customers after sales

Requirements:

• Experience in customer service
• Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions.
• Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
• Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
• Ability to handle multiple tasks simultaneously.

► Semiconductor and Electronics industry.

► Work Location: Ang Mo Kio

► Working hours: 8.30am to 5.30pm, Monday to Fridays

► AWS + VB

Our Client is a well-established company in Singapore to serve the semiconductor and electronics industries both local and globally.

Responsibilities:

· Deliver excellent customer support to corporate clients, managing their orders and requests end-to-end.

· Respond promptly to customer inquiries, including quotations, service support, and documentation requests.

· Prepare and submit accurate quotations in a timely manner.

· Provide required documents through customers' respective management systems.

· Proactively update customers on order status and shipment schedules.

· Maintain accurate records of spare parts price lists for customers.

· Coordinate with customers, forwarders, and internal teams to ensure timely execution of orders and shipments.

· Assist customers with customs queries by preparing and submitting the necessary documentation.

· Collaborate with internal teams to resolve customer issues and implement solutions.

Requirements:

· Degree or Diploma with a minimum of 3 years of relevant experience.

· Strong command of spoken and written English.

· Customer-focused, detail-oriented, and hardworking with strong organizational and analytical skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

About us:

Tree Art is the leading art education brand in Singapore, dedicated to providing a comprehensive platform for artistic development. With the concept of "from education to happiness" we have established a strong presence across the country, with 14 strategically located campuses. Our wide network of campuses ensures that students can easily access artistic learning opportunities in their respective communities.

Introduction:

As a Customer Service Representative, you will be the primary point of contact between Tree Art and prospective customers. Your role involves educating customers about our course curriculum, providing information, addressing inquiries, and assisting in closing sales. You will collaborate closely with the Centre Manager to ensure a smooth customer registration and enrollment process. Your administrative skills, familiarity with Microsoft Office, and proactive approach will contribute to improving sales and enhancing the overall customer experience.

Role and Responsibilities:

● Perform administrative duties using Microsoft Office applications.

● Familiarize yourself with the Tree Art curriculum and programs.

● Identify and recommend course curriculum that aligns with customers' needs and objectives.

● Liaise closely with customers, addressing course inquiries through walk-in and online platforms, and facilitating sales closure.

● Collaborate with the Centre Manager to ensure a seamless registration and enrollment process.

● Collect and review feedback from customers to improve sales and enhance the customer experience.

● Maintain database records and analyze sales data for administrative purposes.

● Undertake any additional duties and responsibilities assigned by the Centre Manager.

Qualification:

● Possess at least a diploma in any field.

● Fresh graduates who are proactive and sales-driven are encouraged to apply.

● Prior experience in sales is an added advantage.

Benefits:

● Competitive salary commensurate with experience.

● Health insurance and retirement benefits (if applicable).

● Professional development opportunities.

● Paid sick leave.

Looking forward on your resume. Please drop your resume to [email protected]

Regret to inform you that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Answering phones call, reply to emails and Whatsapp to handling customer enquires
• Handling customers complaints
• Giving information and helping to solve customers’ problems
• Arrange and fix the appointment to deliver services
• Preparing quotation
• Monitoring and chasing outstanding payment
• Coordinate with technicians

• Able to speak mandarin or Japanese
. Great communication and interpersonal skills
. Min 1 Years experiences in related filed
. Entry level candidate are encouraged to apply and keen to learn
. Basic knowledge in MS. Excel is must

. Able to work independently

Customer Service Executive

· Provide quality customer service support to customers over e-mail and phone.

· Handle customer enquiries efficiently and escalate issues promptly when required.

· Perform sales order management for customers.

· Perform allocation of stocks and arrange delivery for customers’ orders.

· Conduct regular meetings with customers for close communication.

· Perform problem solving to value-added customers.

· Extract and tabulate data for monthly reporting.

· Collaborate with internal teams to ensure timely resolution of customer issues.

· Promote or recommend new products to existing customers.

· Any other ad hoc tasks and projects assigned.

REQUIREMENTS

· Minimum Diploma in any field.

· At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.

· Customer oriented with strong communication and interpersonal skills.

· Experience in handling customers’ inquiries and claims by emails and phone calls.

· Able to take initiative and hardworking.

· Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.

· Experience in SAP will have an added advantage.

· Team player and also able to work independently.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

Job Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Back-up Support order processing in software system
• Other ad-hoc duties as assigned

Requirements:

• Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers
• Familiar with accounting software is a plus point
• Self-driven and holds a positive learning attitude.
• Meticulous and able to adapt to a fast-paced environment.
• Ability to work independently with minimum supervision.
• Good communication skills to liaise with people from all levels.

Salary: S$3,500

Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown/Clarke Quay

Contract Period: 6 months contract

Job Responsibilities:

• Respond to survey enquiries and escalations via personalized calls and email correspondence
• Assist respondents to complete surveys using approved methodology by explaining survey objectives
• Compile, record and input data collected from completed surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that KPIs and service levels are met consistently via prompt follow ups
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
• Drive customer experience centre initiatives including call audits
• Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
• Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
• Perform service recovery and provide pro-active solutions for escalation
  Identify and highlight gaps in service deliverables for continuous improvement
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Handle high level email replies
• Analytical thinking process
• Able to organise, identify and/or derive reports using Excel
• Any other adhoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience

How to Apply:

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://sg.go.persolkelly.com/job/apply/5789

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Responsibilities (includes but not limited to):

• Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
• Front-desk duties at exclusive premier lounges.
• Oversee and lead a team of passenger service agents.
• Make final decisions in ensuring a positive passenger experience and satisfaction.
• Guide, develop, motivate, and mentor your team to the best of discipline standards.
• Ensure that compliance standards and SOPs are met.
• Assist Duty Manager accordingly. (eg: Daily deployment)

Requirements:

• Local Diploma (Service, hospitality, tourism or related disciplines preferred)
• PR with non-local diploma, and NITEC holders, will be considered for Customer Service Agent role instead
• Cheerful with pleasant communication skills
• Proficient in English and a second language for effective communication with international passengers
• Comfortable with working 6-days work week, rotational shifts (Morning / Afternoon / Overnight)
• Work in Changi Airport

Benefits:

• Shift allowance
• Staff transport after midnight
• OT pay after 44hours work/week
• Entitled to

1) AWS

2) Performance bonus

3) Joining bonus

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

location: Airport Cargo Road

Job Type: Full-time

Job Summary: We are looking for a motivated and customer-focused individual to join our team as a Customer Service cum Clearance Agent. This hybrid role requires a dynamic professional who is adept at providing exceptional customer service while managing clearance and logistics duties. The ideal candidate will have strong communication skills, attention to detail, and experience handling clearance procedures for shipments and goods.

Key Responsibilities:

Customer Service Duties: Respond promptly and professionally to customer inquiries via phone or email. Assist customers in resolving issues, answering questions, and providing updates on their orders or shipments. Maintain a positive relationship with customers, ensuring high levels of satisfaction and retention. Coordinate with other departments (e.g., logistics, sales, etc.) to ensure smooth service delivery. Process orders and ensure all customer data is accurate and up-to-date in the system.

Clearance Agent Duties: Manage customs clearance processes for shipments, including preparation of necessary documentation (e.g., invoices, bills of lading, packing lists). Work with customs officials and freight forwarders to ensure the timely clearance of goods at airports. Ensure compliance with all relevant import/export regulations, tariffs, and taxes. Track and monitor the status of shipments, providing updates to customers on clearance progress. Resolve any issues that may arise during the clearance process, including documentation discrepancies, customs holds, or delays.

Qualifications:

High school diploma or equivalent; relevant certifications in logistics, customs, or supply chain management is a plus. Proven experience in customer service and clearance operations (customs or freight forwarding). Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. Attention to detail and problem-solving abilities. Knowledge of import/export regulations and clearance procedures is highly desirable. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with clearance software/tools. Ability to work under pressure and meet deadlines.

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Mon to Fri 8.30pm to 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

Job Description:

We are seeking a dedicated and customer-oriented First Level Helpdesk Support Agent to join our team. The ideal candidate will be responsible for handling public-facing hotline inquiries, providing first-call resolution, and ensuring a seamless customer experience. The role involves interacting with users via multiple communication channels, including phone calls, emails, and chatbot responses.

Key Responsibilities:

1. Hotline Support:Respond to incoming calls from the public-facing hotline.
   Provide first-call resolution by advising users on issues and troubleshooting problems.
   
2. Coordination and Escalation:Liaise with other support or product teams as required to resolve user requests and issues promptly.
   Ensure all incidents are properly documented, tracked, escalated, notified, and followed up.
   
3. Outbound Communication:Perform outbound calls to users who request callbacks to address their concerns.
   
4. Email and Chatbot Management:Handle emails assigned by the team leader.
   Respond to user queries via chatbot communication effectively and professionally.
   
5. General Duties:Manage stress while handling calls from the public and addressing diverse issues.
   Adhere to established support procedures and protocols.
   

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle stressful situations while maintaining professionalism.
• Good problem-solving abilities and a customer-first attitude.
• Basic IT knowledge to assist users effectively.
• Flexibility to work shifts, including weekends and public holidays.
  

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role

This role will focus on account management, client interaction, and overseeing car collection/drop-off processes. By taking ownership of these responsibilities, the Customer Care Associate will enable our Sales team to focus on generating new business opportunities.

Responsibilities:
• Serve as the primary liaison between clients and the Sales Team.
• Handle client requests and resolve issues promptly and professionally.
• Manage the coordination of car collection and drop-off to ensure seamless client experiences.
• Monitor and follow up on client satisfaction, proactively identifying opportunities to enhance the customer experience.
• Maintain accurate records of client interactions and transactions in the CRM system.
• Collaborate with the Operations team to address vehicle availability and condition for seamless service delivery.
• Work closely with Sales to understand and anticipate client needs, providing tailored solutions and support.
• Assist in the onboarding of new clients to ensure a smooth transition and exceptional first impressions.

Requirements:
• At least 2 years of proven experience in Customer Service or Account Management.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• A valid driving license is required to perform essential job duties, such as car collection and drop-off operations.
• Ability to work collaboratively in a fast-paced environment

Customer Interaction

• Respond promptly to inquiries via social media platforms (Meta: Facebook & Instagram Messenger).
• Engage with customers through AI platforms (e.g., Voltade AI) to ensure a seamless experience.

Lead Management

• Manage and update customer leads generated from Meta Ads and Google Ads in collaboration with the Marketing Senior Executive.
• Follow up on offline leads and ensure timely responses.

Administrative Support

• Update CRM systems to ensure accurate tracking of customer interactions and deliveries.
• Maintain and update the Google Calendar of Events to support team activities.

Team Collaboration and Professionalism

• Work collaboratively with colleagues to achieve team goals.
• Adapt to changes with optimism and a positive attitude.

Qualifications:

• Diploma or equivalent (Bachelor's degree preferred).
• Prior experience in customer service or a related role is a plus.
• Proficiency in using social media platforms and CRM systems.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented and organized.

Customer Interaction

• Respond promptly to inquiries via social media platforms (Meta: Facebook & Instagram Messenger).
• Engage with customers through AI platforms (e.g., Voltade AI) to ensure a seamless experience.

Lead Management

• Manage and update customer leads generated from Meta Ads and Google Ads in collaboration with the Marketing Senior Executive.
• Follow up on offline leads and ensure timely responses.

Administrative Support

• Update CRM systems to ensure accurate tracking of customer interactions and deliveries.
• Maintain and update the Google Calendar of Events to support team activities.

Team Collaboration and Professionalism

• Work collaboratively with colleagues to achieve team goals.
• Adapt to changes with optimism and a positive attitude.

Qualifications:

• Diploma or equivalent (Bachelor's degree preferred).
• Prior experience in customer service or a related role is a plus.
• Proficiency in using social media platforms and CRM systems.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented and organized.Custi

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Mon to Fri 8.30pm to 6pm

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively

• Respond to all calls in a professional manner, route calls, take messages, and provide information to customers.
• Welcome all visitors and ensure that all security procedures are upheld.
• Oversees the smooth operation of the centre's administrative functions.

Requirements:

• GCE A Level and above
• At least 2 years of relevant working experience
• Strong analytical skills, integrity, the ability to multitask, and excellent interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

1st level helpdesk to respond to calls

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle emails as assigned by team leader

Handle responses via the Chatbot

Contact centre experience is highly desirable
Work location- Suntec
Need to work in shifts, on weekends and PHs
Shift/Work schedule – 44 hours per week. 5.5 days.

Candidate is expected to work on rotating shift. Shift Timings (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm.

Educational Qualification required for this role- Min O Level

Job Description

• 1st level helpdesk to respond to calls.
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.
• Agent would need to be able to take stress of answering calls from members of public problems and queries.

Important

• Need to work in shifts, on weekends and PHs
• Shift/Work schedule – 44 hours per week. 5.5 days
• No shift allowance, but we have PH allowance which is $100 for every PH that candidate is scheduled to work.
• Candidate is expected to work on rotating shift. We have a few shift timing (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm)

EA Number: 11C4879

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394