Location: East

Responsibilities:

• Lead and manage a team of QS in the administration and review of procurement and contract management
• · Responsible and lead the team on evaluation and preparation of sub-contractors' claims and issuance of payment response within stipulated timeframe (SOP Act)
• Allocate tasks to QS and provide effective supervision
• Review contract documents and provide cost estimates on tenders
• Oversee and manage main contract progress claim and subcontract payment including variation claim
• Resolving contract disputes and contract claims, assessing entitlement for extension of time and loss/expense claim
• Oversee the management of document control and distribution of drawings, specifications, and all other relevant documents.
• Communicate contract-related information to all stakeholders
• Ensure proper documentation of additional works, alterations or design changes, and lead the team in preparing variation orders
• Advise and administer Extension of Time claim
• Ensure timely finalisation of main contract and subcontract
• Prepare and monitor project cost budget, cash-flow for project, track changes in design/construction work, variations and adjust budget projections accordingly
• Able to independently lead and manage project

Requirements

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or equivalent
• Minimum 6 years relevant experience in project tendering, contract negotiation, administration and/or management
• Experience in HDB Projects

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

Responsibilities

• · Plan, execute, monitor and control project as per contractual, client and QEHS requirements.
• · Ensure smooth implementation of work progress so project can be completed on time, within budget and meet contractual & safety standards.
• · Manage suppliers and sub-contractors to ensure compliance in terms of QEHS, schedule and cost.
• · Define clear roles & responsibilities, and deliverable requirements of team members.
• · Monitor construction productivity and provide recommendations for improvement to works.
• · Preparation of site progress report and necessary documentation.
• · Ensure that all project documentation including emails exchanges are maintained properly
• · Report to management periodically on status of project in terms of QEHS, cost and schedule.
• · Any other duties assigned by management.

Requirements

• Bachelor’s Degree in civil engineering, Construction Management or equivalent
• At least 5-10 years of experience in the field of project management
• At least 5 years of experience in a main-contractor company involved in HDB BTO project

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The Brand Experience is a core function of the Brand and Community organization, with a sharp focus on elevating an inspired understanding of the brand and product stories that underpin and uniquely define lululemon across multiple platforms. Comprised of the core functions of Creative, PR, Social Media, Community, and Retail Brand Experience, Brand and Community is redefining digital and physical brand experiences by providing strategic design for the online-to-offline journeys that serve our guests and drive sales.

The Retail Brand Experience (RBE) team are the curators of our in-store brand and product experiences. The RBE team is a core function of the Brand organization, with a sharp focus on storytelling, visual merchandising, and overall store experience. This team brings to life global /regional/ local marketing moments, impacting the retail channel performance while elevating guest experience and brand recognition.

A day in the life:

RBE Manager, SEA markets will be responsible for planning and executing the retail product presentation and storytelling experience across Singapore, Thailand and Malaysia to deliver consistent in-store / omni guest experience. This role will manage strategies for visual merchandising, instore marketing, campaigns, and new store openings, by partnering cross functionally with key audiences such as Merchandising, Retail Operations, Brand, Store Development, and Ecomm. Also providing information and presentations to senior leaders regarding local RBE strategies, progress, and results.

Visual Merchandising & Styling

• Drive & localize RBE strategies including visual merchandising, styling, and storytelling based on global / regional strategies.
• Manage pre-season, in-season, and post-season visual merchandising deliverables and strategies for merchandising and planning, brand, and retail stores.
• Work closely with regional RBE, local Brand & community, and store teams to ensure delivery into a global vision.
• Create the detailed merch map with product and storytelling execution by working closely with regional RBE team, product team & store development team for new store openings and optimizations.
• Manage store capacity list for SEA markets
• Localize product presentation guidance & training to store VM leads on VM shifts.
• Work with regional RBE team & store development team to design & align locally relevant and regionally consistent guest journey at retail.

Instore Marketing

• Lead & manage local execution of all retail marketing (e.g. Window, signage, lightbox, poster, brand screens) including global, regional, and local campaigns and initiatives, in partnership with Brand, with regional guidance & support
• Support community & brand message instore presentation & communication by working closely with Brand team and retail teams
• Oversee and drive the process of localization art elements implementation in the store in partnership with regional RBE, Brand and Creative team
• Manage local VM Calendar for campaign execution & local / regional brand moments at retail.
• Support all guests related events at retail or pop up to elevate overall brand experience
• Track & record local VM expenses

Qualifications:

• 8-10+ years of experience in visual merchandising, or retail brand marketing
• Undergraduate Degree in Brand Marketing, Communication or Visual Merchandising preferred
• Solid experience working in retail, especially apparel / fashion industry
• Experience working cross functionally to deliver outputs
• Experience working with vendors and creative agencies, manage budget & deadlines
• Strong Graphic skills in Adobe Suite (AI & PS)
• Solid knowledge in Microsoft office and smartsheet

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

[12 months contract, renewable]

We are looking to hire a candidate with prior experience in Salesforce development and operations support to join our team in driving continuous product development and operational support for a new Salesforce implementation. You will be collaborating closely with the project team, which includes the Product/Project Manager, Solution Architect, and Technical Services Consultant (where applicable)

Key Responsibilities:

· Oversee, manage multiple vendors and external providers of ICT services, work with team.

· Oversee daily operations across various departments to ensure seamless business execution.

· members from application and infra teams, to deliver project on time and within budget;

· Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;

· Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;

· Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;

· Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;

· Plan and perform user acceptance testing;

· Assess service requests for enhancements and maintenance of systems;

· Ensure Service Level Agreements for projects and incidents are met;

· Identify potential project risks and its implication to the organisation and to recommend mitigating measures to manage the risks;

· Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines; and

· Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

· Monitor and report on operational performance, including KPIs and metrics.

Skill Requirement:

· Minimum 7 years working experience in related field.

· Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.

· Project Management Certification or equivalent

· Relevant working experience as Project Manager/Scrum Master in at least 2 Agile/full project development life cycle.

· Relevant experience in web-based development.

· Working experience in handling daily IT operations matters.

· Working experience in .Net/J2EE applications.

· Familiarity with governance, adoption and training in RPA in enterprise IT environments.

· Working experience in government environment.

· Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.

· Strong analytical, conceptualisation and problem-solving skills.

· Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

· Results and customer oriented.

· Team player with strong organization and people handling skills.

· Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

[12 months contract, renewable]

The Government Digital Products team aims to spearhead the digital transformation of the Singapore government. Our team aspires to design and develop software applications that help government agencies better serve the needs of the people of Singapore.

We are looking for an outgoing individual who is able to cultivate relationships with different stakeholders, build a community, and drive adoption for the digital products we build to help government agencies. Be part of a team that is driven, values excellence, and balances efficiency with effectiveness.

Key Responsibilities:

· Understanding in-depth how to use / configure / work with our product

· Assisting in the development and execution of marketing/outreach campaigns to build

awareness of our product

· Run workshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers

· Acting on leads to understand customers’ needs and to advise them on how our product can address these needs, with an aim for conversion

· Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably

· Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs

· Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy

Skill Requirement:

· Minimum of 7 years’ experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.

· Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities

· Confident in engaging and cultivating relationships with clients to drive adoption and customer success

· Proficient in English (verbal & written); excellent communication and interpersonal skills

· Bias for action; willingness to learn quickly, adapt, and proactively solve problems

· Ability to thrive in an a high-pace and ambiguous / agile environment

· Experience in engagement management for public service products will be a plus

· Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus

· Experience in digital marketing, events planning will be a plus

· Experience in copywriting and graphics design will be a plus

You will support the Director and Deputy Director, Group Office of Patient Experience (OPE) to lead the team to establish a compassionate care culture in SingHealth where patients and caregivers are engaged as our partners-in-care. Your responsibilities include shaping the SingHealth Care Culture and Framework which informs policies, practices and expected behaviours across the cluster to achieve alignment for a consistently excellent SingHealth patient experience.

You will partner with various SingHealth institutions, healthcare organisations, Intermediate and Long-Term Care sectors, and healthcare agencies to recognise individuals and teams for service excellence through the annual Singapore Health Quality Service Awards (SHQSA), and to honour patients and caregivers who demonstrate exemplary partnerships with healthcare teams through the annual Singapore Health Inspirational Patients and Caregivers Awards (IPCA).

You will be a key member of the Cluster OPE meetings and Patient Experience Community. You will also oversee patient feedback at the cluster level, ensure the effective day-to-day running of the SingHealth Quality Service Manager’s (QSM) office, and lead the team to serve as the designated listening post for the “voice of our patients”.

Additionally, you will play a key role and lead the cluster’s coordinated efforts to address common challenges, which include but are not limited to harmonising feedback management tools, analysing data for benchmarking and performance monitoring, entrenching mediation as an alternative to healthcare dispute resolution, and planning and designing training programmes for SingHealth staff.

Job requirements:

• Bachelor’s Degree with at least 8 years of relevant experience in service culture and customer service /patient care role
• Prior experience in healthcare would be an advantage
• Strong leadership and communication skills, and stakeholder management in a fast paced and progressive environment
• Excellent planning, organisational, analytical, and decision-making abilities
• Excellent command of both spoken and written English and a second language with strong communication skills
• Strong interpersonal skills

[12 months contract, renewable]

The Government Digital Products team aims to spearhead the digital transformation of the Singapore Government. Our team aspires to design and develop software applications that help government agencies better serve the needs of the people of Singapore.

We are looking for an outgoing individual who is able to cultivate relationships with different stakeholders, build a community, and drive adoption for the digital products we build to help government agencies. Be part of a team that is driven, values excellence, and balances efficiency with effectiveness.

Key Responsibilities:

· Understanding in-depth how to use / configure / work with our product

· Assisting in the development and execution of marketing/outreach campaigns to build

awareness of our product

· Run workshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers

· Acting on leads to understand customers’ needs and to advise them on how our product can address these needs, with an aim for conversion

· Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably

· Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs

· Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy

Skill Requirement:

· Minimum of 5 years’ experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.

· Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities

· Confident in engaging and cultivating relationships with clients to drive adoption and customer success

· Proficient in English (verbal & written); excellent communication and interpersonal skills

· Bias for action; willingness to learn quickly, adapt, and proactively solve problems

· Ability to thrive in an a high-pace and ambiguous / agile environment

· Experience in engagement management for public service products will be a plus

· Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus

· Experience in digital marketing, events planning will be a plus

· Experience in copywriting and graphics design will be a plus

[12 months contract, renewable]

We are looking to hire a candidate with prior experience in Salesforce development and operations support to join our team in driving continuous product development and operational support for a new Salesforce implementation. You will be collaborating closely with the project team, which includes the Product/Project Manager, Solution Architect, and Technical Services Consultant (where applicable)

Key Responsibilities:

· Oversee, manage multiple vendors and external providers of ICT services, work with team.

· Oversee daily operations across various departments to ensure seamless business execution.

· members from application and infra teams, to deliver project on time and within budget;

· Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;

· Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;

· Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;

· Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;

· Plan and perform user acceptance testing;

· Assess service requests for enhancements and maintenance of systems;

· Ensure Service Level Agreements for projects and incidents are met;

· Identify potential project risks and its implication to the organisation and to recommend mitigating measures to manage the risks;

· Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines; and

· Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

· Monitor and report on operational performance, including KPIs and metrics.

Skill Requirement:

· Minimum 4 years working experience in related field.

· Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.

· Project Management Certification or equivalent

· Relevant working experience as Project Manager/Scrum Master in at least 2 Agile/full project development life cycle.

· Relevant experience in web-based development.

· Working experience in handling daily IT operations matters.

· Working experience in .Net/J2EE applications.

· Familiarity with governance, adoption and training in RPA in enterprise IT environments.

· Working experience in government environment.

· Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.

· Strong analytical, conceptualisation and problem-solving skills.

· Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

· Results and customer oriented.

· Team player with strong organization and people handling skills.

· Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

Join Our Team: Drive Digital Transformation in the Singapore Government

The Government Digital Products team is spearheading the digital transformation of the Singapore government. We design and develop software applications that enable government agencies to better serve the people of Singapore. We're looking for a highly motivated and outgoing individual to join our team as a Client Engagement Manager.

About the Role

As a Customer Success Manager, you will play a crucial role in driving the adoption of our digital products among government agencies. Your primary objective will be to cultivate relationships with stakeholders, build a community, and promote the successful use of our products.

Responsibilities

• Engage agencies independently to drive adoption and successful use of our products
• Develop and execute marketing and outreach campaigns to build awareness
• Organize workshops, events, and webinars to deepen understanding and identify potential leads
• Act on leads to understand customer needs and advise on product solutions
• Develop and maintain resources for agencies to learn about our software
• Drive customer success by providing advice on product usage
• Collate user feedback and work with the product team to shape the product roadmap

Requirements for Success

• Minimum 5 years of experience in business development, account management, or client engagement
• Excellent public speaking and workshop facilitation skills
• Confident in engaging and cultivating relationships with clients
• Proficient in English with excellent communication and interpersonal skills
• Ability to thrive in a fast-paced and agile environment
• Experience in engagement management for public service products is a plus
• Experience in CRM, CMS, digital marketing, events planning, copywriting, and graphics design is also a plus

What We Offer

• Opportunity to drive digital transformation in the Singapore government
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Chance to work with a driven and excellence-valuing team

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

In this role, you will:

• Design, develop, maintain Adobe Experience Manager (AEM) Sites/Forms solutions to meet evolving business requirements and user needs.
• Integrate AEM with the existing infrastructure, ensuring seamless compatibility and performance in line with organisational requirements.
• Collaborate closely with stakeholders, including UI/UX designers, business analysts, and developers, to deliver robust AEM solutions that enhance user experience.
• Build custom components, templates, workflows, and backend services within AEM, leveraging best practices to ensure maintainability, flexibility, and future scalability.
• Troubleshoot and resolve issues, ensuring optimal performance, security, and maintainability of AEM applications.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Hands-on knowledge and proven experience with AEM Sites and Forms, covering end-to-end web application development life cycle, which includes implementation, troubleshooting, performance tuning of web applications.
• Technically competent in one or more of the following languages, tools and technologies:
  i. Apache Felix, Apache Sling, Apache Jackrabbit, CRXDE, etc
  ii. Java/J2EE, Sling, JUnit
  iii. HTML, CSS, and JavaScript
  iv. Visual Studio Code IDE, GitHub
• Knowledge of the following tools will be advantageous:
  i. Adobe Target, Adobe Campaign, Adobe Audience Manager, Adobe Analytics
  ii. SEO and Web Accessibility tools such as SEMrush, SiteImprove, etc
  iii. Azure DevOps
• Familiarity with Agile Delivery Methodology.
• Strong knowledge of coding patterns and best practices to design and develop high-quality code.
• Experience in pair programming, code reviews and testing.
• Ability to gather user requirements and translate them to technical specifications.
• Experience in project and third-party vendor management.
• Good experience in building secure and resilient internet applications will be advantageous.
• Strong interpersonal and analytical skills, with a self-starter attitude and the ability to work independently and collaborate across teams.
  

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

JOB SUMMARY

• We are seeking a talented and driven UX Designer to join our Corporate Banking Customer Experience (CX) team. The ideal candidate will have a strong understanding of corporate banking, particularly around Cash and Trade products, or experience working on client-facing projects within financial institutions or fintechs. Proficiency in Figma for prototyping and design is essential, as well as a strong grasp of design systems and design system governance. You should excel in both UX and UI design, with a deep understanding of service design principles.
• As a collaborative team player, you will work closely with distributed international teams to create innovative solutions and enhance user experiences. Additionally, you will support ideation sessions and innovation workshops to drive creative thinking and problem-solving. If you're passionate about delivering exceptional digital experiences in the financial sector and thrive in a dynamic, global environment, we'd love to hear from you.

RESPONSIBILITIES
Strategy

• Work with internal teams to obtain an in-depth understanding of our platform product suite and business priorities
• Go deep in researching and understanding our Cash and Trade products and users in close collaboration with our client research and insights team
• Produce high-quality UX based on client research and user testing data
• Create high fidelity prototypes using UI components from our component library
• Present these prototypes to senior leaders and be able to communicate clearly about the process and reasoning that went into the design
• Pro-actively engage stakeholders and collaboration partners to understand the products and business context, and to help them get onboard with your design solution proposals
• Pro-actively engage our team and our stakeholders to stay on top of your work and keep your momentum going

Business

• Our team services the entire Corporate and Institutional Banking domain. This includes corporate banking and trading platforms, API developer platforms, and internal employee productivity tools and services. Your focus will be on Cash and Trade products on our corporate banking platform.

Processes

• You need to be familiar with the concepts of design language systems, component libraries, UX and UI best practices, and CX fundamentals. You must be able to structure your time and be capable of taking the initiative. You have exceptional written and verbal communication skills, as well as a strong sense of empathy for our audience who utilize our products to drive their businesses. You’re also a meticulous note taker with keen attention to detail.
• You’re a team player and coordinate with others to get things done. You’re open to sharing and giving feedback, and are quick to help where needed. You’re also familiar and comfortable working within constraints, and ready to learn about and practice what’s required when working in a regulated environment.

People & Talent

• Maintain and evolve your capabilities
• Quickly learn and adapt to new situations.
• Have a desire to learn and grow.

Risk Management

• Our team is responsible for delivering quality product and service design, meant to enable colleagues and clients to perform their work efficiently and effectively. In doing so, we must be careful with data management and play our part in ensuring we protect it and that our designs take this into consideration. Risk management is interwoven in our design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.

Governance

• Our team contributes the Design Community of Practice and the Bank’s central design system, we inform design governance decisions in the Bank. As part of our responsibility, we must oversee and contribute to areas such as career progression, mentorship, tooling, support, and more. It will be your responsibility to support and participate in these activities when and if the opportunities arise. Our focus is on advocating for design and engineering best practices and excellence.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in.
• 5+ years of experience in producing UX and UI design, including interactive prototypes using Figma
• Experience working at financial institutions, including fintechs, would be desirable
• Education equivalent to a BS in library/information science, human/computer interaction, web development, computer science, graphic arts/digital design, psychology, business, or other equivalent discipline.
• You have an understanding of human centred design methodologies and usability testing
• Working knowledge of enterprise project methodology, and capable of working with IT to manage business and technical requirements for documentation
• You also understand global diversity and the ability to advise on solutions that suit all.
• You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit.
• You work smart, are flexible and skilled in establishing practical processes.
• Familiarity with Information architecture and interaction design
• Experience in Agile and/or LEAN projects
• Good stakeholder management and influencing skills
• Strong communication skills
• Expert level capability in Figma
• Strong working knowledge of Microsoft Office
• You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement.

​​​

Role Specific Technical Competencies

• Strong influencing and communication skills – oral, written and presentation
• Strong understanding of visual elements, including the application of brand standards(Layout, Type, Fonts…)
• Knowledge of corporate banking concepts
• Ability to collaborate with engineers to help and guide them in translating design to code
• Ability to translate UI design into interactive prototypes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for patients.

Job Requirements:

• Minimum GCE “N”/ ”O”/ ”A” levels with 4 years of general working experience
• Strong interpersonal and communication skills. Candidates with the ability to speak different dialects will be advantageous
• A good team player with the ability to work and collaborate well with colleagues across all levels
• Passion to care for people and strong ability to empathize with patients from all walks of life
• Able to perform 2 rotating shifts (AM and PM shifts) and open to deployment within 2 work sites under SingHealth Community Hospitals

BYD BY 1826 PTE LTD

5 Days 44Hr Work Week (Full-Time)

3 Days 30Hr Work Week (Part-Time)

Location: Multiple

About Us:

At BYD by 1826, we’re passionate about delivering extraordinary dining experiences in a vibrant and welcoming atmosphere. As a leading name in the hospitality industry, we pride ourselves on our exceptional service and delicious menu offerings. If you’re looking to kickstart your career in the F&B industry and thrive in a supportive, fast-paced environment, we want you to join our team!

Why You’ll Love Working Here:

• Energetic Atmosphere: Experience a lively and fun work environment where every shift is an opportunity to learn, grow, and make new connections.
• Career Development: Gain valuable experience and skills in the F&B industry with opportunities for advancement and professional growth.
• Competitive Compensation: Enjoy a competitive wage, plus tips/bonus, along with employee discounts on our delicious menu items.
• Supportive Team: Work with a team of friendly and experienced professionals who are dedicated to helping you succeed and develop your skills.

What You’ll Do:

• Deliver Outstanding Service: Greet and assist guests with a warm and friendly attitude, taking and delivering food and beverage orders with accuracy and efficiency.
• Create Memorable Experiences: Ensure that every guest has an enjoyable dining experience by providing personalized recommendations and handling any special requests or concerns.
• Maintain High Standards: Keep your work area clean and organized, adhere to safety and hygiene standards, and ensure that all service equipment is in top condition.
• Collaborate with the Team: Work closely with kitchen staff and fellow servers to ensure smooth service flow and address any issues or changes promptly.
• Upsell and Promote: Use your knowledge of the menu to suggest additional items and promotions, enhancing the guest experience and contributing to the restaurant’s success.

What We’re Looking For:

• Experience: Previous experience in a customer-facing role is a plus but not required; we’re happy to train enthusiastic individuals who are eager to learn.
• Skills: Strong communication and interpersonal skills, with a genuine passion for providing excellent customer service.
• Attributes: A positive attitude, teamwork, and the ability to thrive in a fast-paced, dynamic environment.
• Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, to meet the needs of our guests.

Join Us?

Join the World Number 1 Brand, be part of a team that values your growth and success, apply now! We can’t wait to welcome you to BYD by 1826 and see what we can achieve together.

We’re looking for a dynamic and creative individual to join our team as a Hospitality Experience Curator at The Coastal Settlement Restaurant. In this multifaceted role, you will oversee the seamless operation of our restaurant, craft impactful marketing strategies, and plan in-house, private and corporate events that elevate our guests' experience. If you’re a natural problem-solver with a passion for hospitality, branding, and event planning, we’d love to hear from you!

Key Responsibilities:

Restaurant Operations

• Ensure the restaurant operates efficiently during all shifts, maintaining high standards of service and guest satisfaction.
• Manage staff scheduling, training, and performance to create a positive and productive workplace.
• Monitor inventory and collaborate with the kitchen team to ensure smooth supply chain operations.

Marketing and Branding

• Assist to develop and execute creative marketing campaigns to drive guest engagement and revenue growth.
• Assist with restaurant’s social media accounts, promotional materials and campaigns, ensuring consistent and visually appealing content.

Event Planning and Execution

• Plan and coordinate special events, private functions, and seasonal promotions.
• Customise offerings to meet client needs, including menu planning and decor.
• Ensure all events run smoothly, leaving guests with lasting, positive impressions.

Customer Experience Management

• Act as the primary point of contact for guests, addressing concerns and collecting feedback to improve service.
• Enhance the ambiance and atmosphere to align with the restaurant’s brand identity.
• Continuously innovate to create memorable and unique dining experiences.

Qualifications:

• Proven experience in restaurant management, marketing, or events planning (or a combination of these).
• Strong leadership skills with the ability to manage and inspire a team.
• Creative thinker with a flair for storytelling and brand development.
• Excellent communication and interpersonal skills.
• Highly organised, detail-oriented, and capable of multitasking in a fast-paced environment.
• Proficiency in marketing tools, social media platforms, and event planning software is a plus.

What We Offer:

• A vibrant and supportive work environment.
• Opportunities for professional growth and creative input.
• Competitive compensation and benefits.
• Competitive salary with additional sales performance incentives
• Medical benefits
• Staff meals provided
• Staff discounts
• Annual leave

Must be able to commit on weekends and public holidays. 5 days work week.

If you’re ready to take on a role that combines creativity, operational expertise, and a love for crafting experiences, we can’t wait to meet you!

JOB SUMMARY

· We are seeking a talented and driven UX Designer to join our Corporate Banking Customer Experience (CX) team. The ideal candidate will have a strong understanding of corporate banking, particularly around platform and financial market products, or experience working on client-facing projects within financial institutions or fintechs. Proficiency in Figma for prototyping and design is essential, as well as a strong grasp of design systems and design system governance. You should excel in both UX and UI design, with a deep understanding of service design principles.

· As a collaborative team player, you will work closely with distributed international teams to create innovative solutions and enhance user experiences. Additionally, you will support ideation sessions and innovation workshops to drive creative thinking and problem-solving. If you're passionate about delivering exceptional digital experiences in the financial sector and thrive in a dynamic, global environment, we'd love to hear from you.

RESPONSIBILITIES
Strategy

· Work with internal teams to obtain an in-depth understanding of our platform product suite and business priorities

· Go deep in researching and understanding our Platform and (FM) Financial Markets services, products and users in close collaboration with our client research and insights team

· Produce high-quality UX based on client research and user testing data

· Create high fidelity prototypes using UI components from our component library

· Present these prototypes to senior leaders and be able to communicate clearly about the process and reasoning that went into the design

· Pro-actively engage stakeholders and collaboration partners to understand the products and business context, and to help them get onboard with your design solution proposals

· Pro-actively engage our team and our stakeholders to stay on top of your work and keep your momentum going

Business

· Our team services the entire Corporate and Institutional Banking domain. This includes corporate banking and trading platforms, API developer platforms, and internal employee productivity tools and services. Your focus will be on Platform services and FM products. This means services that connect and support different products on our corporate banking platform, as well as FM products.

Processes

· You need to be familiar with the concepts of design language systems, component libraries, UX and UI best practices, and CX fundamentals. You must be able to structure your time and be capable of taking the initiative. You have exceptional written and verbal communication skills, as well as a strong sense of empathy for our audience who utilize our products to drive their businesses. You’re also a meticulous note taker with keen attention to detail.

· You’re a team player and coordinate with others to get things done. You’re open to sharing and giving feedback, and are quick to help where needed. You’re also familiar and comfortable working within constraints, and ready to learn about and practice what’s required when working in a regulated environment.

People & Talent

· Maintain and evolve your capabilities

· Quickly learn and adapt to new situations.

· Have a desire to learn and grow.

Risk Management

· Our team is responsible for delivering quality product and service design, meant to enable colleagues and clients to perform their work efficiently and effectively. In doing so, we must be careful with data management and play our part in ensuring we protect it and that our designs take this into consideration. Risk management is interwoven in our design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.

Governance

· Our team contributes the Design Community of Practice and the Bank’s central design system, we inform design governance decisions in the Bank. As part of our responsibility, we must oversee and contribute to areas such as career progression, mentorship, tooling, support, and more. It will be your responsibility to support and participate in these activities when and if the opportunities arise. Our focus is on advocating for design and engineering best practices and excellence.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Product Owners

· Technology Owners

· CX Design team

· Wider Bank design community

Our Ideal Candidate

· Experience driving projects from initiation to delivery, defining the business value gained with the program and utilising this with stakeholders for buy-in.

· 5+ years of experience in producing UX and UI design, including interactive prototypes using Figma

· Experience working at financial institutions, including fintechs, would be desirable

· Education equivalent to a BS in library/information science, human/computer interaction, web development, computer science, graphic arts/digital design, psychology, business, or other equivalent discipline.

· You have an understanding of human centred design methodologies and usability testing

· Working knowledge of enterprise project methodology, and capable of working with IT to manage business and technical requirements for documentation

· You also understand global diversity and the ability to advise on solutions that suit all.

· You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit.

· You work smart, are flexible and skilled in establishing practical processes.

· Familiarity with Information architecture and interaction design

· Experience in Agile and/or LEAN projects

· Good stakeholder management and influencing skills

· Strong communication skills

· IC Agile or SCRUM certification would be desirable

· Expert level capability in Figma

· Strong working knowledge of Microsoft Office

· You love to take ownership, see your projects through to launch and keep an eye on them afterwards, always on the lookout for improvement.

Role Specific Technical Competencies

· Strong influencing and communication skills – oral, written and presentation

· Strong understanding of visual elements, including the application of brand standards(Layout, Type, Fonts…)

· Knowledge of corporate banking concepts

· Ability to collaborate with engineers to help and guide them in translating design to code

· Ability to translate UI design into interactive prototypes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

You Make It Great! Great Service, Great Hospitality.

At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here!

As a Guest Experience Leader, you will

• Serve as the Hospitality Expert/Lead in the restaurant
• Deliver exceptional in-store Feel Good experience at all times
• Implement and execute Service Centric and Family Marketing initiatives and programmes
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories

We are looking for people who

• Have a “people-first” attitude
• Are confident and friendly, with a strong desire to connect and serve guests in a personable way
• Are strong communicators who listen to guests’ needs and concerns
• Act with initiative and are proactive in resolving customers’ concerns
• Are open to working shift hours, weekends and public holidays

Performance of Duties

1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.

1.2 The Employee shall perform the following duties, including but not limited to:

• Manage a portfolio of enterprise accounts. Maintain overall responsibility for managing the customer relationship. Be responsible for product adoption, renewals, customer satisfaction, and references on those accounts.
• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Conduct regular meetings, including Executive Business Reviews, with the client stakeholders and make recommendations to ensure continued success with PROS Product Solutions
• Leverage internal PROS processes and protocols to resolve critical customer escalation issues and serve as the chief advocate for the customer internally at PROS
• Develop an account plan and recommendations for customers that outline their critical success factors and metrics for success
• Monitor and facilitate the customer’s adoption of PROS solution features and functionality while providing PROS with an understanding of their overall business needs as they relate to our products
• Conduct regular meetings with the client and make recommendations to ensure continued success and value realization with PROS Product Solutions
• Proactively identify key opportunities to expand and deepen the footprint of the offerings at our customer accounts – land and expand
• Establish and deepen C Level and business process owner relationships across the client
• Educate clients on self-service tools, release processes, and other programs to ensure a successful partnership
• Maintain working knowledge of each of the PROS product and service offerings
• Manage the invoicing, accounts receivable, and other commercial aspects of the customer relationship
• Identify and secure new sales opportunities of PROS products and services and ensure renewal of maintenance and subscription contracts

Required Qualifications - About You

• You have proven experience. You possess strong expertise in managing key account relationships in Customer Success, Professional Services, or Sales.
• You’re bright. A bachelor’s degree in computer science, engineering, math, or revenue management (or similar field) is required. A master’s in business administration is preferred.
• You are a superb communicator with a strong executive presence. You’re comfortable in various settings ranging from executive to project working teams. You are characterized by crisp, clear verbal and written communication.
• You are street-smart. You are the definition of a self-starter and a problem-solver. You are resourceful and ruthlessly pragmatic.
• You are an open book. You communicate crisply. You go out of your way to be transparent in your actions and your words.
• You manage down, around, and up with the same enthusiasm and without playing politics.
• You are well organized and confident to work independently but will be a strong team player.
• You are process-oriented and willing to follow and take ownership for enhancing organizational processes designed to ensure efficient, consistent customer relations.
• You are willing to and enjoy travel up to 50% of the time (domestic and international).
• To effectively communicate with management, proficiency in both spoken and written English is required.
• To build and maintain relationship with customers in Mainland China, spoken and written Chinese at a business level is required.
• Having an established network in the travel industry across APAC, with a particular focus on Mainland China, is highly desirable.

Summary:

A Guest Experience Expert works across departments and deliver a wide range of services that guide guests throughout their stay. This is a job rotation role, incumbent to be rotated among 4 sectors (Concierge, Front Desk, Call Centre, Lounge).

Responsibilities (includes but not limited to):

• Concierge: Main duties include overseeing doorman and bellman operations. Provide guests with local attractions and hotel information, assist in transportation.
• Front Desk: Main duties include handling guests’ check in and check out process. Cash/bank handling. Enrolment of rewards programme. Assist in guests' requests.
• Call Centre: Main duties include answering of calls from public, handling general enquires, transferring of calls and handling wake-up calls.
• Lounge: Serving of F&B to VIP guests in lounge. Applicant must be comfortable touching and handling alcohol.

Requirements:

• Minimum qualification of NITEC (Service, hospitality, tourism or related disciplines preferred)
• 1 year of relevant experience in handling Front Office operations.
• Fresh graduates are welcome too.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• $150 allowance
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

• Attend all incoming calls in a fast, accurate and courteous manner
• Manage Zendesk and ticketing software system
• Respond to emails in a prompt and professional manner
• Input restaurant bookings in the system and confirm restaurant reservations within the stipulated time frame
• Handle special requests
• Communicate with Behold Julien venues and other departments to ensure seamless communication.
• Assist customers all other relevant enquiries
• Perform other urgent matters and any other reasonable duties and responsibilities as required by the Management

Qualifications:

• Minimum of 2 years of experience in guest services within the hospitality industry.
• Experience with Seven Rooms Table Management system will be an advantage but no crucial as training will be provided.
• Good understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Description

Candidate will be responsible for engaging visitors with exciting and informative presentations, ensuring they have an enjoyable and immersive experience at our attraction. Additionally, you will manage operational tasks that contribute to the overall success of the attraction.

Key Responsibilities:

• Conduct interactive presentations and demonstrations of Trickeye exhibits for groups.
• Provide engaging explanations of the exhibits to enhance the visitor experience.
• Facilitate hands-on activities and assist with special events.
• Help organize and run special events, group bookings, or school tours.
• Participate in brainstorming sessions and contribute to the development of content.
• Ensure exhibits are well-maintained and in proper working condition.
• Assist with ticketing, crowd control, and visitor flow management
• Handle guest inquiries and provide exceptional customer service.
• Support in daily opening and closing procedures of the attraction.

Requirements:

• Strong public speaking and presentation skills.
• Able to conduct presentations and tours in Mandarin will be required.
• Enthusiastic and approachable with a passion for customer service.
• Interest in art, technology, or interactive experiences is a plus.
• Able to work on weekends and public holidays.

Job description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements:

• Minimum 3 years of managerial experience in lounge environment
• Hotel industry experience is preffered
• Customer-oriented approach and patience
• Problem-solving and decision-making skills
• Hands-on experience in cashier duties

Facility and Experience Lead

Work Dynamics - Integrated Facilities Management

We are seeking a dynamic Facilities and Experience Lead to oversee and optimize our workplace operations. This role is responsible for managing events, soft services, security and mailroom operations to create an exceptional work environment while ensuring efficient facility management.

Key Responsibilities:

Events and Meeting Room Management:

• Manage event logistics, budgets, and vendor relationships
• Ensure seamless event delivery and positive attendee experiences
• Oversee room booking systems and ensure proper equipment maintenance
• Optimize room utilization and user experience

Soft Services Management:

• Manage cleaning, landscaping, pest control, and waste management services
• Ensure high standards of cleanliness and maintenance across the facility
• Oversee catering and vending services

Hard Services Management:

• Support preventive maintenance programs
• Support repair and replacement works as needed

Security Operations:

• Oversee security personnel and systems to maintain a safe environment
• Manage access control systems and security protocols
• Develop and implement emergency response procedures

Mailroom and Document Management:

• Supervise mailroom operations and document archiving systems
• Ensure efficient mail distribution and secure document storage

Vendor Management:

• Ensure all contractors meet required standards and SLAs
• Develop and manage budgets for all supervised areas
• Identify cost-saving opportunities while maintaining service quality

Health and Safety Compliance:

• Ensure all operations comply with relevant health and safety regulations
• Conduct regular safety audits and implement improvements as needed

Reporting and Continuous Improvement:

• Produce regular reports on facilities performance and user satisfaction
• Implement strategies for ongoing service enhancement

Qualifications:

• Bachelor's degree in Facilities Management, Hospitality, or related field
• 5+ years of experience in facilities management or similar role
• Strong knowledge of facility operations and service delivery
• Proficiency in facilities management software and MS Office suite
• Outstanding communication and customer service skills
• Experience in vendor management and contract negotiation
• Knowledge of relevant health, safety, and environmental regulations

The ideal candidate will be a proactive leader with strong attention to detail, capable of managing multiple priorities while focusing on creating an exceptional workplace experience. They should excel at balancing operational efficiency with user satisfaction across all areas of responsibility.

Job Title: Customer Experience Designer (Intern / Part-Time)

About Us: Mox & Lotus is Asia's premier retailer specializing in trading card games and collectibles. We are dedicated to providing exceptional customer experiences and fostering a vibrant community around hobby gaming.

Job Overview: As a highly reputable player in the industry, we hire based on integrity and aptitude. In this role, you will support the CEO, store managers, and project managers in optimizing, designing, and refining our customer experience. Throughout your on-the-job training, you'll gain a comprehensive understanding of our entire workflow, allowing you to propose ideas, improvements, and implementations. A full-time position may be offered upon successful completion of the internship. During this time, you will have the opportunity to gain hands-on experience and contribute to initiatives that enhance brand loyalty and customer satisfaction.

Job Location & Hours: We operate from 2pm - 10pm on Mondays to Fridays, 12pm - 10pm on Saturdays, and 12pm to 8pm on Sundays. Full-time and part-time positions available, flexible schedule. A minimum commitment of three shifts a week is required, including weekends. Our work location is at 215 Bedok North St 1, #02-85, S460215, a short walk from Bedok MRT.

Key Responsibilities:

• During the on-job training, you will be required to learn how to operate the business in order to better understand the customer's pathway and experience. You will be required to do operations from time-to-time, in order to develop a better understanding of how to improve the experience.
• Assist the CEO, Store Managers, and Project Managers, to conceptualise and devise ideas which can be used to enhance the experience for our customers. You will be required to create documentation, proposals, research and data, in order to substantiate your findings.

Requirements:

• Integrity, Honesty, and Good Aptitude is our #1 consideration.
• A relevant diploma or degree is required, students welcome.
• Knowledge in gaming and trading card games industry is not required.
• Meticulous attention to detail and strong organizational skills.
• Ability to work efficiently either alone or in a team in a fast-paced environment.
• Computer skills mandatory (Google Suite, Email, Web Whatsapp and Browser-Based Apps).

Benefits:

• Gain valuable experience in a fast-growing company that focuses on customer experience, service, branding, and marketing, preparing you for a larger role in the future.
• Competitive internship allowance wage..
• Opportunities for growth and advancement within the company.
• Flexible working hours (part-time / full-time).
• Positive and supportive work environment with a focus on teamwork and excellence.

How to Apply: Join our team at Mox & Lotus and contribute to our mission of delivering exceptional service to hobby enthusiasts. To apply, please submit your resume and a brief cover letter to [email protected]. Thank you!