Job Scope:

• Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter payment collections
• Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
• Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operational challenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed

Salary:

S$14 /hour for weekdays

S$16 /hour for weekends

Shift Hours:

Morning (6.30 am to 4.00pm | 8.30 am to 6.00pm)

Afternoon (1.00pm to 10.30pm)

Evening (4.00pm to 10.30pm)

Working Hours Per Week:

28 hours per week

20 hours per week

12 hours per week (weekend and event only)

Location:

Near Stadium MRT

Additional Benefits:

Transport reimbursment

Reg No: 96C4864

EA License No: R22110839

Our esteemed client, an established MNC, is searching for a Customer Service Officer (Driving Range)

Job Responsibilities:

• Act as a liaison with licensees operating at the driving range
• Provide feedback on the conditions and improvements at the driving range to enhance the experience for golfers and support golf practice sessions.
• Maintain accurate records of credit transfers for various users, including players, staff, and other authorized personnel.
• Assist supervisors in coordinating promotional activities and events at the driving range.
• Suggest sales promotions and activities that add value to users and members.
• Monitor and ensure the cleanliness and proper maintenance of facilities.
• Report malfunctions in the range card system and ensure accurate transactions and submission of cash to the finance department.
• Oversee the efficient collection and washing of range balls.
• Operate and provide basic troubleshooting for the golf equipment and other related devices.
• Ensure range mats are regularly rotated and kept clean.
• Ensure that driving range baskets are neatly collected and organized for golfers.

Job Requirements:

• GCE "N" or "O" Level qualification or equivalent preferred, with at least 1 year of relevant experience.

Additional Information:

• Salary: Up to SGD 2,100 +AWS +VB (1 Month)
• Working Location: Changi Airport
• Working Days: 5-day work week (Monday to Sunday)
• Rotating shifts: 06:45am to 04:00pm / 10:45am to 08:00pm / 01:45pm to 11:00pm
• Monthly laundry allowance provided
• Staff transport provided at Bedok (06:30am only) and Tanah Merah MRT stations

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Customer Service Office @ TANJONG PAGAR

Job Responsibilities:

• Coordinate with government agencies on delivery matters
• Organize daily delivery schedules for in-house drivers
• Collaborate closely with the Sales and IT departments on after-sales issues
• Maintain asset inventory and data records accurately
• Coordinate client relocations and arrange transportation with the in-house driver team
• Schedule IT engineers for on-site cryptographic erasure and verification, followed by equipment collection from agencies
• Prepare and submit monthly reports for each tender
• Send reminder emails to agencies 3, 2, and 1 month prior to the lease expiry to facilitate equipment returns before the end-of-lease date
• Assist with any ad hoc tasks assigned by the Manager
• Manage incoming calls and email inquiries from corporate customers

Requirements:

• Minimum of a Diploma in Business Administration or a related field
• Strong communication skills and the ability to work independently
• Capable of thriving in a fast-paced environment
• Customer-focused and able to interact effectively with various stakeholders
• Enjoys engaging with people and building strong rapport
• Proficient in Microsoft Office applications

Key Responsibilities

• Adopt a customer-first mindset, chart out the different areas of the customer journey, and develop campaign flows to nudge users from one touchpoint to the next
• Conceptualise content ideas and work closely with creative and Martech teams to actualise them into automated customer journeys and campaigns on Salesforce Marketing Cloud
• Take ownership to plan, setup, and launch daily campaigns across all CRM touchpoints (E.g. Email, Mobile App Push Notifications, SMS channels)
• Understand commercial business objectives and work with data teams to conduct actionable analyses to uncover opportunities and gaps in the user lifecycle, and identify new areas to grow the Lifecycle campaign portfolio
• Track, measure, and report on the performance of these customer communications, design and conduct A/B tests for iterative optimisation and improvement (E.g. campaign triggers, subject lines, sales copy, send timing and frequency)
• Work closely with technical stakeholders to develop mastery of our CRM platforms in order to constantly experiment and push the boundaries of our customer communications

Requirements

• Strong willingness to learn and grow independently
• Strong interest in being at the forefront of e-commerce, marketing, and technology
• Excellent communication skills
• Diligent in execution and able to think critically
• Able to handle data and relate them to qualitative aspects of work
• Proficiency in HTML, Excel, SQL is a plus
• Prior experience in ecommerce is a plus
• Prior experience in Marketing Cloud platforms (i.e. salesforce, oracle) is a plus

Others

• Work location: FairPrice Hub (next to Joo Koon MRT station)

Job Responsibilities include, but not limited to

1. Ensure all safety protocols are, and range rules are followed, intervening when necessary to prevent unsafe behavior.

2. Answering questions, offering guidance on range rules. Ensuring players have a positive experience.

3. Assisting with the sale of golf balls, topping up of range cards.

4. To prepare end-of-day sales reports and sales summary for submission to the Finance Department.

5. Ensuring the range, ball dispensers are in working order and reporting any maintenance needs.

6. Inspecting hitting areas, mats and keeping the range in top condition. Overseeing ball collection and replenishment for efficient operations.

7. Handling disputes or concerns among players calmly and professionally and managing crowded times to prevent disruptions.

8. Collecting and managing lost items, ensuring they are stored safely and returned to their owners when possible.

9. Responsible for setting up the range in the morning and securing it in the night as needed.

Responsibilities

• Create memorable experience for guest during special occasions
• Ability to create and articulate the menu to the guest
• Host and engage the guest while serving food and beverage
• Ensure guest’s food and beverage are served promptly in accordance to their orders
• Provide suggestion to guest for wine pairing and decanting of the wine
• Process the food orders and operating a cash register, replenishment of stocks, polishing the cutleries and completing other assigned tasks
• Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service

Requirements

• GCE O Level
• Min 2 year experience in Supervisory level in Hotel or fine dining restaurants
• Good interpersonal and communication skills with cheerful personality

We are looking for 68 driven Customer Service Officers for period January 2025 - August 2025.

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• Singaporea

• Diploma or A levels
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Responsibilities

1. Define and optimize the user experience for international short video products to improve usability and smoothness.
2. Develop targeted experience optimization strategies based on differences in culture, demographics, network conditions, and device types across regions.
3. Continuously enhance the core experience through data-driven insights and user understanding, ensuring the product remains a leader in user experience.
4. Monitor strategies of short video products and actively explore end-to-end scenarios for applying new technologies to improve experiences on both the creation and consumption sides, driving growth in key metrics.
5. Leverage user insights to explore new use cases, creating opportunities for further product growth.

Qualifications

1. Min. 3 years of relevant experience.
2. Excellent communication, collaboration, and project management skills; strong resilience and the ability to deconstruct and solve complex problems.
3. Strong analytical and logical thinking skills, with curiosity and a high degree of self-motivation.
4. A global perspective and passion for staying updated on global internet products.
5. Relevant technical or design background is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Working Hours: - AM, PM shift (No Overnight Shifts)

- Any 5 days in a week

Responsibilities

• Assist in the collection of payment for discharging patients

• Conduct financial counselling for inpatient stay/charges

• Perform discharging procedures for patients

• Obtain follow up appointment for Inpatient patients

• Help in additional responsibilities as assigned by supervisors

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service

• Willing to work 2 rotating shifts, including weekends and public holidays​​

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior 2-3 years of patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Position title : Sales Executive/Assistant Sales Manager/Sales Manager
Location: Tuas (Company transport at designated pick up points - Jurong east, Bukit batok, Choa chu kang, Lakeside, Tuas crescent etc)
Working Days: 5-days work week (40 hrs)
Working hours : 8am – 5pm / 9am – 6pm
Salary : $4,000 to $5,500

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities:

• Develop new customers and maintain existing customers
• Handle new sales enquiries and preparation of quotations
• Work closely with sales team on execution of marketing and sales activities
• Develop and implement strategic plans to increase sales
• Follow up on projects, delivery and relevant documents
• Manager customers' accounts, credits and payments

Requirements:

• Diploma/Degree with 1-2 years of sales experience in steel industry
• Possess good knowledge of various steel products with prior experience in project sales
• Proficient in sales prospecting and able to drive sales process from plan to close

# Mondays to Fridays, Office hours

# Customer service admin/order processing

# Salary up to $2800

Job Responsibilities:

• Handle all incoming phone calls, emails, and faxes promptly.
• Manage monthly principal service billings
• Plan and coordinate daily deliveries/collections.
• Process orders (Eg. Sales order, invoices quotations).
• Work closely with other teams to resolve customer issues.
• Follow up with customers on outstanding invoice payment.

Job Requirements:

• Minimum Diploma in Business/Supply Chain or Accountancy
• Preferrable to have prior experience in Customer Service/Order Processing
• Proficiency in MS Office applications

Looking for a new job or career opportunity? Please email your detailed resume in MS Word Format to [email protected]

Tammi Ng Yi Ning (Ms.)

Talent Acquisition Consultant

CEI Registration No.: R24119611

Personal Data Protection

"By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”

Position: Customer Service Reception

• Location: Somerset / Tanjong Pagar
• Working Day: 6 days (Mon-Fri 10am -7pm / Sat 10am - 6pm)
• $2,500 - $3,500 (Depending on experience)

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Core Responsibilities

• Liaise with Sales Department and other stakeholders to provide services to tenants
• Schedule appointments for clients
• Perform tenant check-in and check-out
• Perform payment collection procedures
• Manage tenants’ feedback and enquiries
• Perform service recovery
• Promote use of automated or self-help services
• Identify situations where tenant require additional attention
• Prepare meeting rooms
• Monitor inventories of stationaries
• Reconcile daily monetary transactions
• Participate in the execution of designated emergency response tasks

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift between Monday - Friday

Core Responsibilities

Serviced Office Operations

• Liaise with Sales Department and other stakeholders to provide services to tenants
• Schedule appointments for clients
• Perform tenant check-in and check-out
• Perform payment collection procedures
• Manage tenants’ feedback and enquiries
• Perform service recovery
• Promote use of automated or self-help services
• Identify situations where tenant require additional attention
• Prepare meeting rooms
• Monitor inventories of stationaries
• Reconcile daily monetary transactions
• Participate in the execution of designated emergency response tasks

Front Office Operations

• Perform room check-ins and check-outs for guests
• Handle room reservation requests for call-in or walk-in guests
• Coordinate with housekeeping function to track and maintain accurate room status information
• Promote accommodation packages, loyalty programmes and food and services offerings to guests
• Perform cashier-related functions and guest account billing
• Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up
• Adhere to personal grooming and hygiene standards to project a professional image
• Attend to guests' enquiries and requests to address their needs
• Handle guests' concerns and feedback to ensure guest satisfaction
• Gather guest satisfaction levels and feedback on front office services for continuous improvement
• Provide feedback and ideas to improve front office operations and enhance guest experience

A Bureau Veritas AsureQuality Joint Venture Company (BVAQ)

Bureau Veritas is a world leader in laboratory testing, inspection and certification services. Created in 1828, the Group has around 75,000 employees located in more than 1,400 offices and laboratories around the globe

AsureQuality is a leading provider of food assurance and biosecurity services to the food and primary production sectors reaching global markets. Global leader Bureau Veritas and New Zealand’s premier food assurance business AsureQuality in late 2018 created a new joint venture in South East Asia, BVAQ. The partnership combines and strengthen the existing footprints across South East Asia. BVAQ has been operating a strong food testing business with a state-of-the-art laboratory in Singapore since 2010; while Bureau Veritas has newly established food testing laboratories in Vietnam, Indonesia, Thailand, plus a majority share in Permulab – a Malaysian leader in food and water testing. Together, they operate BVAQ as a “network” business model throughout Singapore, Malaysia, Indonesia, Thailand and Vietnam.

BVAQ is looking for local Singapore candidates to fill up the position: Customer Service Representative

Areas of Responsibility

• Work with internal / external customers and the operations teams to retrieve and compile responses and/or resolve enquiries for customers in an efficient manner and within Company policies and performance guidelines
• Provide technical knowledge and responses for customers, answer their queries, clarify results and provide testing guidance all in a timely manner
• To ensure customer information and contacts are recorded correctly in a timely and appropriate manner by: - Entering, updating & maintaining customer information and contracts in LIMS - Recording all call reports/complaints/referrals/quotations etc. into LIMS & SharePoint - Following up on incomplete/incorrect work ensuring that corrective action is put in place to avoid repeats - Following up on incorrect invoices - Coordinating/arranging sample collections for local customers - Coordinating with subcontracted labs in getting quotes, reports and invoices
• Prepare quotations for existing and new customers as per advice from Sales Team
• Provide training for customers to utilize company’s online portal as per request

Job Requirements

• Technical/science tertiary qualifications or equivalent experience
• Prefer Food Science or related discipline
• At least 2 years customer service experience, preferably in laboratory testing industry
• Excellent verbal and written communication skills
• Possess strong interpersonal skills with the ability to communicate effectively
• Efficient time management skills to stay focused on primary business objectives and multi-task in a fast paced, dynamic environment

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

1. Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
2. To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
3. Resnpoisble for Order Processing support (order processing, customer order verifications & follow up with customer orders)
4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
5. Coordination with booking agents or ship operators for status of supply schedule / vessel loading
6. Collaborate closely with the planner to ensure timely supply and corrdination.
7. Tally overall order received at the end of day to ensure all order is not missed out.
8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
9. Closing of job orders for billing once job is completed.
10. Handle customer complaints, provide appropriate solution and alternatives
11. Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
12. Other duties as assigned.

Requirements:

• Good communication skills (both verbal & written)
• Capable to work independently and demonstrate a strong work ethic
• Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
• Able to analyze processes and identifying areas for improvement
• Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
• GCE N Level, O Level or Professional Certificate
• 2-3 years experience in Logistic operations
• Proficient in MS Office

Responsibilities:

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Liaise with operations team to ensure timely delivery
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days
• 4 to 6 months contract for Maternity Cover

Our client is a leading provider of efficient errand services in Singapore, including document delivery, shopping assistance, and food delivery for both residents and businesses. They are seeking a dedicated Customer Service Executive to handle client inquiries, resolve issues, and ensure an exceptional customer experience.

Role Overview:

As a Customer Service Executive, you will be the first point of contact for customers, responsible for addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. You will work closely with internal teams to provide timely and effective solutions to clients.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
• Resolve customer issues, concerns, and complaints with a focus on maintaining high levels of satisfaction.
• Assist in processing orders, handling returns, and managing service requests.
• Collaborate with other departments to address customer needs and improve service delivery.
• Maintain and update customer records in the CRM system.
• Provide feedback to management on customer trends, issues, and service improvements.
• Meet service targets and contribute to the overall success of the customer service team.

Requirements:

• Degree in Business, Communications, Marketing, or a related field.
• Prior experience in customer service or a customer-facing role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Friendly and approachable with a customer-first mindset.
• Proficiency in MS Office and CRM software.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel: R2199602 (Felicia)

We are looking for part-timer (Student preferable) who can cover during the period below:

• 29/11/2024, 23/12/2024, 28-31/12/2024, Feb'25
• This is not a remote position.

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships.

Responsibilities include (but are not limited to):

• Ensure safety and well-being of students
• Deliver excellent customer service
• Meet brand standards (image and presentation, safety and hygiene)
• Establishing excellent rapport with students and customers
• Ensuring a positive and nurturing learning environment
• Assist in the day to day operations of the centre and centre management
• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Proper and timely record keeping

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• Able to start work immediately

Working Hours

Weekdays - 1:00 PM to 9:00 PM

Weekends - 9:00 AM to 6:30 PM

1 weekend and 1 weekday off

• Salary: $2,600.00 - $2,800.00 per month
• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Please email your resume directly to [email protected]

Important: Please only apply if you meet the requirements. Only short-listed candidates will be contacted for an interview.

Chess.sg is Singapore’s leading chess coaching provider, and we’re seeking a detail-oriented and reliable Customer Service Specialist / Administrative Coordinator to support our growing team. This role is fully remote and highly flexible but requires consistent availability for communication and prompt task execution. Expected workload is 7-10 hours per week (Equivalent to about 1 day of work per week but spread across the week).

Key Responsibilities:

• Communicating with new customers via WhatsApp to understand their needs and assign chess coaches based on age, schedule, personality, and preferred lesson format.
• Scheduling first lessons between coaches and customers, with coaches taking over scheduling afterward.
• Sending reminders to coaches for scheduling lessons and important sessions, such as school CCA lessons.
• Checking incoming payments once a week, gently following up with customers for outstanding payments.
• Processing outgoing payments to freelance coaches once a week.
• Processing occasional shipments.
• Handling ad hoc tasks, such as sourcing lesson venues or assisting with chess tournament setup/teardown.

Requirements:

• Availability to respond to messages and queries promptly between 10 AM and 10 PM daily (average response time within 30 minutes).
• Strong communication and interpersonal skills to manage customer and coach interactions.
• Excellent organizational skills to handle scheduling, payments, and ad hoc tasks efficiently.
• Commitment to work flexibly for approximately 7-10 hours per week.
• Ability to commit to this role for a minimum of 1 year.
• Bonus if you play chess (but not required).

What We Offer:

• Flexible, fully remote work arrangement.
• Competitive monthly rate.
• Opportunity to contribute to Singapore’s growing chess community.

Email [email protected] to apply.