Customer Service Assistant

• Location: Bencoolen
• Working hours: Mon to Fri, 8.30am to 5:00pm
• Salary range: $2500 - $2800 + $80 Handphone Allowance + Contract Completion Bonus

Requirements:

• ITE/Diploma holder with 1-2 years relevant experience
• With relevant customer service & admin experience
• This is a 1 year 6 months contract role, with opportunity to convert to permanent.

Responsibilities:

• Liaising and co-coordinating with customers on sales orders and enquiries
• Invoicing, P/O and D/O, purchasing / receiving
• Order processing
• Administration duties
• Supply chain management duties (back up)

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Nearest MRT:
Changi Airport

Contract Duration:
12 Months

Working Hours (inclusive of 1-hour lunch break):
Morning Shift: 8.00am – 3.00pm
Afternoon Shift: 3.00pm – 10.00pm
Support Shift: 10.00am – 6.00pm

Working Days:
Monday to Sunday (including PH)
Shift details will be explained during the screening call.
Cannot choose preferred shift.

Basic Salary:
Up to $2,631 per month

Responsibilities:

· Provide on-site assistance to international travellers who need help with submission of forms on SG Arrival Card and Electronic Health Declaration Card.

· Guide international travellers with the use of automated lanes.

· Any other duties as assigned from time to time.

Job Requirements:

· GCE O Levels and above.

· Candidates are required to stand long hours for the entire working duration.

· Open to work rotating shifts (including weekends & PH).

· Tech-savvy

· Entry Level applicants are welcomed to apply. On-the job training will be provided.

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Our client is a leading automotive group in Southeast Asia. They distribute, retail and provide aftersales services for several luxury brands of vehicles in Singapore and the region.

They are seeking a dynamic and experienced legal professional with commitment and personality to join their team.

Head of Customer Experience and Retail Standards

Overview:

Our client is seeking an innovative and strategic Head of Customer Experience and Retail Standards to elevate our customer service and retail experience to unparalleled heights.

This role involves developing strategies to improve customer satisfaction, leading the Customer Experience Call Centre, and collaborating with Sales, Aftersales, and Marketing teams to analyse feedback and implement data-driven improvements. The focus is on fostering a customer-centric culture, maintaining high retail standards, providing staff training, and effectively managing customer complaints to ensure exceptional service quality.

Job Description and Responsibilities:

As the Head of Customer Experience Manager and Retail Standards, you will be responsible for driving a customer-centric strategy that enhances overall customer satisfaction and reinforces their brand’s reputation for excellence. Your key responsibilities will include:

• Strategy Development: Create and implement innovative customer experience strategies that align with brand’s values and elevate retail standards.
• Team Leadership: Lead and motivate the Customer Experience Centre, cultivating a culture of excellence and accountability.
• Excellence Customer Journey: Map and continuously refine the customer journey, ensuring exceptional service delivery at every stage.
• Complaint Management: Oversee the resolution of customer complaints and quality-related issues, implementing effective measures to enhance satisfaction and loyalty.
• Data Analysis: Utilize customer feedback and market data to identify trends, assess performance, develop actionable strategies for improvement.
• Training and Development: Provide ongoing training and professional development opportunities for staff to ensure high standards of service are upheld.
• Collaboration: Work closely with Sale, Aftersales, and Marketing teams to align objectives and ensure a cohesive brand experience across all customer touchpoints.
• Retail Standards Maintenance: Establish, communicate, and maintain retail standards that reflect the quality and sophistication of the automotive brand in all customer interactions and within the showroom.
• Showroom Excellence. Create a compelling retail environment that attracts and retains customers.

Your role will be pivotal in shaping the future of customer experience at client’s luxury brand automotive and ensuring that each customer leaves with the utmost satisfaction, further enhancing the loyalty and reputation of their brand.

Job Requirements:

• Bachelor’s degree in Business, Communications, or a related field.
• A minimum of 5 years of experience in Customer Experience or Service Management, preferably in the automotive industry.
• Proven track record of leading teams and driving performance improvements in customer service environments.
• Strong strategic thinking and analytical skills, with experience in data analysis and trend identification.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Deep understanding of customer behaviour, service excellence, and retail standards.
• Proficient in customer relationship management systems and MS Office Suite.

Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:

[email protected]

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provide challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.

THOMAS CHAN |MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E

1. Lead and support QC team for daily QC activities by ensuring timely analysis, documentation, and review of RM/PM/FP/IPC/Stability and Process validation samples as per predefined standards.
2. Write and / or review controlled documentation related to laboratory operations or testing such as SOP's, analytical protocols, analysis reports, forms and validation documents.
3. Ensure compliance with FDA/USP/EP/ICH/ChP regulations and internal controlled procedures in the QC Laboratory.
4. Ensure readiness of QC Laboratory in internal / external audits.
5. Maintain data integrity in Quality Control activities and ensure appropriate traceability.
6. Initiate change control documents.
7. Lead and participate in stability program, method validations, technical transfer, method transfer and validation / qualification activities at the site.
8. Participate in New Product Introduction activities.
9. Lead and participate in laboratory investigations. Document laboratory investigation activities or review and approve laboratory investigation reports.
10. Participate in site corrective action / preventive action (CAPA) program. Ensure timely completion of all commitments made under QMS.
11. Lead and participate in key performance indicators for improving laboratory efficiency, monitoring equipment performance.
12. Lead QC Department training program by imparting training to new staff and comply with Analyst Qualification procedure.
13. Escalate the quality events, trends as appropriate to QC Head.
14. Remain abreast of current regulatory, pharmacopeia and cGMP trends.
15. Serve as subject matter expert on laboratory instrumentation and compliance issues.
16. Lead the QC team, evaluate competencies, assign responsibilities, monitor performance, counsel and provide guidance. Plan & monitor the training and development requirements, motivate staff appropriately to build a committed, motivated & competent team.
17. Participate in personnel decisions (interviewing, hiring, performance appraisals, promotions, termination, staff development, improvement plans) regarding subordinate staff.
18. Maintains a safe laboratory environment by implementing recommendations made by EHS.
19. Initiate CAPEX for equipment purchases.
20. Support in budget preparation for QC Laboratory.
21. Any other activities as and when assigned by the Superior.

EDUCATION:

Degree in science or related discipline (e.g. Chemistry, Chemical Engineering).

EXPERIENCE:

Minimum 8 years of quality control experience in pharmaceutical manufacturing industry and minimum 2 years of supervisory experience in managing team.

KNOWLEDGE & SKILLS:

1. Possess working knowledge of GMP in the pharmaceutical industry.
2. Excellent interpersonal and analytical skills, good verbal, and written communication skills.
3. Working knowledge of qualification, calibration and operation of laboratory equipment such as HPLC, GC, FTIR and Dissolution equipment.
4. Working knowledge of method development, validation, verification of analytical method.
5. Familiarity of 21 CFR Part 11 requirements.

About ALPS

ALPS - a subsidiary of SingHealth, was set up in 2018 as part of Ministry of Health’s (MOH) strategic thrust in delivering value-based supply chain solutions to public healthcare.

As the public healthcare supply chain agency, we design and execute a national level end-to-end supply chain blueprint in partnership with 27 Public Healthcare Institutions (PHIs) in Singapore.

Our employees are key to our excellence – the heartbeat in sustaining our mission, developing new capabilities and re-engineering processes to future-proof Singapore’s healthcare supply chain landscape – making it more sustainable and resilient.

An exciting career awaits you at ALPS. Join us to embark on a meaning career that brings value and impact to the population. Apply now if that sounds like something you would like to be a part of.

About The Role
Supply Chain Operation Managers are tasked with organizing, monitoring, and optimizing the distribution of goods to their appropriate destinations. They play a crucial role in managing the entire order cycle, enhancing business development, and ensuring sustainability and customer satisfaction. Here are the key responsibilities and requirements:

Key Responsibilities:

• Develop and implement strategic plans to enhance productivity, quality, and efficiency within the supply chain.
• Collaborate closely with other departments to integrate supply chain processes with overall business operations.
• Maintain inventory records and monitor stock levels.
• Implement efficient inventory control practices to balance availability and minimize excess stock.
• Proactively identify potential risks in the supply chain and address them promptly.
• Develop strategies to mitigate disruptions and ensure continuity.
• Liaise with suppliers and stakeholders and resolve any issues or complaints related to logistics promptly.
• Maintain accurate records related to compliance efforts.
• Identify and mitigate risks related to non-compliance.
• Maintain metrics, analyse data, and implement improvements.
• Supervise, coach, and train warehouse workforce.

Requirements:

• Degree in logistics, supply chain management, business administration, or a related field is often preferred.
• Min. 2 years in supervisory role and demontrated ability to lead team effectively
• Strong analytical, risk assessment and problem solving skill
• Proficiency in managing inventory levels, tracking stock, and optimizing storage.
• IT savvy and posses good communication skill to interact with internal/external stakeholders

How to apply

Please include the following information in your resume for speedier processing.

• Current salary
• Expected salary
• Reason for leaving each company
• Date of availability or notice period

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your information to potential hiring managers for their consideration. All information will be treated with highest confidentiality.

We regret to inform that only-shortlisted candidates would be notified.

We wish you all the best in your career search

Responsibilities

• Advise clients on GST implications relevant to their business operations and transactions across various industries, including the financial sector.
• Assist clients with GST registration, exemption applications, and guidance on multiple GST schemes.
• Review and electronically file clients' GST returns.
• Conduct GST health checks, due diligence reviews, Assisted Self-Help Kit (ASK) reviews, and Assisted Compliance Assurance Programme (ACAP) reviews.
• Provide support to clients managing IRAS GST audits and investigations.
• Assist clients in seeking GST rulings from IRAS.
• Support partners in developing the GST practice and participate in ad hoc projects and tasks as required.

Job Requirements

• Bachelor’s degree in Accountancy, Finance, or a relevant discipline, preferably with a professional qualification recognized by SCTP.
• Minimum of 6 years of experience in Singapore GST, ideally within a professional services or accounting firm.
• Strong understanding of Singapore tax laws and guidelines.
• Proven ability to ensure timely execution and delivery of tasks.
• Strong leadership, client management, team collaboration, project management, and analytical skills.
• Excellent communication skills, both written and spoken, with the ability to engage effectively at all levels.
• Collaborative team player with the capacity to handle pressure and manage multiple tasks.
• Motivated, with a desire for career advancement and development.
• SCTP accreditation, such as Accredited Tax Practitioner (ATP) (GST) or Accredited Tax Advisor (GST), is an advantage.

Do you like food, craft beer, music, and opportunities? We have been thinking about you!

Abundance is a modern Taiwanese restaurant bar, serving up buns, craft beer, and joy to the neighbourhood.

We are expanding our team and we are seeking candidates with great leadership qualities and a positive attitude to grow with us.

Responsibilities:
- Oversee all aspects of restaurant operations, including food and beverage service, cleanliness,
- Develop and implement standard operating procedures to streamline operations and enhance efficiency
- Train, supervise, and schedule front-of-house staff
- Ensure an outstanding guest experience by monitoring service quality, addressing customer feedback, and resolving complaints

Why Abundance:
- Salary up to $6,000
- Annual bonus and monthly performance incentive
- 5 days work week
- Exciting career progression
- Uniforms and meals provided
- Friendly and casual working environment :)
- Located near MRT stations

Chat with us at 9632 1268 to find out more :)

Job Title: E-commerce Fulfilment and Customer Experience Executive

About Us:
At Reckless Ericka, we’re all about passion, creativity, and making things happen. We’re a fun-loving team that thrives on delivering exceptional customer experiences – whether online or in person. We believe every interaction matters and aim to create memorable moments for our customers at every touchpoint. If you’re detail-oriented, customer-obsessed, and love making things run smoothly, this is the role for you!

Key Responsibilities:

1. Fulfilment Operations with a Customer Experience Focus:Manage the end-to-end fulfilment process, ensuring orders are processed, packed, and shipped promptly and accurately.
   Monitor order timelines and proactively communicate with customers about delays or updates to enhance their experience.
   Coordinate with shipping partners to deliver a seamless delivery experience, addressing any issues with a customer-first approach.
   
2. E-commerce Data Management for Enhanced Customer Insights:Monitor and analyse e-commerce performance metrics, focusing on customer behaviour and satisfaction.
   Maintain accurate product listings and inventory data to ensure customers have the best online shopping experience.
   Use customer insights from data analysis to suggest and implement improvements in the e-commerce journey.
   
3. Customer Service Excellence:Provide outstanding customer support through email, live chat, and social media, responding to inquiries with empathy and efficiency.
   Handle customer complaints or returns professionally, turning challenges into opportunities to create positive experiences.
   Manage studio appointments, ensuring each customer feels welcomed and valued during their visit.
   
4. Operational Support to Delight Customers:Work closely with internal teams to ensure processes are customer-friendly and efficient.
   Assist in maintaining an inviting studio space that reflects the brand and enhances the in-person customer experience.
   Identify potential customer pain points in operations and propose solutions to improve satisfaction.
   

Requirements:

• Diploma or equivalent qualification in Business, E-commerce, or related fields.
• Minimum 3 years of experience in e-commerce operations, fulfilment, or customer service, with a strong focus on customer experience.
• Proficiency in e-commerce platforms (e.g., Shopify) and order management systems.
• A passion for delivering exceptional customer experiences at every touchpoint.
• Excellent communication and interpersonal skills.
• Strong organisational skills with a meticulous attention to detail.

Preferred Qualifications:

• Familiarity with inventory management tools and shipping platforms.
• Previous experience in a retail or customer-facing role.
• Analytical mindset with the ability to interpret data to improve customer experiences.
• What We Offer:
• Competitive salary aligned with market standards.
• Opportunities for professional growth and skill development.
• Collaborative and inclusive work environment.

How to Apply:
Please submit your CV, portfolio (if applicable), and a cover letter detailing your relevant experience and why you’re the perfect fit for our team.

Email to: [email protected]

Please state the positon you are applying.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Assistant Product Manager/Product Manager

Job Info:

• Salary: $5,700 - $8,500 (Depend on the experiences)
• AWS + VB + PB
• Medical and Dental Claim
• 5 Days, Monday - Friday 8.30am - 5.30pm
• Location: Ang Mo Kio

Job Description:

• Define & plan the projects schedule and resources and kick off meetings
• Carry out Product/Technology benchmarking with R&D and Marketing
• Supports Technical Sales in specs review, costing and evaluation of new product requirements
• Interfaces with customers on project status and technical reviews
• Manages Product Evaluation programs with Customers
• Oversees CIP programs to extend product life cycle
• Interfaces with Engineering Development teams to resolve all technical field issues within the assigned Product family
• Other tasks assign by supervisor as required

Job Requirements:

• Bachelor’s degree in a Mechanical Engineering, Mechatronics or Electrical discipline
• Knowledge in basic engineering concepts / equipment product development
• Experienced in project management & leading cross functional teams
• Able to multitask multiple projects & good time management skills
• Good leadership, teamwork and able to work with different levels of the organization
• Continuous improvement mindset and flexible approach to solving problems

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)

The Public Health Operational Policy Division (PHOPD) works to strengthen policies, processes and operational capabilities in the areas of vector control and sanitation to meet current and future challenges. This includes developing solutions for current challenges, exploring and leveraging new operational technologies, and developing strategic programmes and engaging relevant industries and stakeholders. PHOPD also ensures compliance with the cleaning industry licensing regime through audits, investigations, and enforcement.

In the Sanitation and Industry Policy Department, you will be part of the team that regulates our cleaning industry to ensure the industry delivers quality services and contributes to a clean and liveable environment. You will be responsible for the following:

• Plan and conduct compliance audits on licensed cleaning businesses
• Carry out investigations on unlicensed cleaning businesses and their service buyers
• Impose enforcement action on offenders in line with established enforcement framework
• Consolidate and analyse compliance statistics and trends
• Attend to feedback from cleaning businesses, service buyers, and other stakeholders
• Partner licensing and policy teams in reviews and rollout of new or amended policies
• Any other tasks assigned

The ideal candidate should possess the following qualities:

• Good written and oral communication skills
• Proficient in Microsoft Word and Excel, e.g. generating enforcement statistics
• Good analytical reasoning, able to perform data synthesis and analysis
• Possess strong critical thinking, meticulous, with problem-solving and project management skills
• A good team player with strong interpersonal skills
• Meticulous, observant, and able to make accurate judgements based on information collected
• Mature, independent and resourceful
• Able to travel to cleaning businesses’ offices and worksites
• Able and willing to work on weekends and after office hours (where needed)
• A minimum of 2 years of working experience in public service or public health would be an advantage

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager-Manager--Cleaning-Industry-Compliance-Section-_JR-10000034874

Responsibilities

• Advise clients on both Singapore and international tax matters, helping them understand the pricing impacts of goods and services transactions between related parties and offering guidance on tax considerations in various deals.
• Assist clients in adhering to transfer pricing regulations, designing comprehensive tax and transfer pricing strategies in line with OECD and Singapore transfer pricing guidelines.
• Collaborate with international clients to understand their business models, developing transfer pricing policies that align with these models.
• Conduct functional analysis interviews, benchmarking studies, and issue analysis for the preparation of transfer pricing documentation.
• Identify planning opportunities based on OECD and Singapore TP Guidelines to benefit clients.
• Coordinate with Mazars global network firms to address client issues.
• Oversee regional and/or global transfer pricing projects, ensuring smooth project management and timely delivery.
• Manage and execute transfer pricing audits and other regional TP projects.
• Work alongside staff, peers, and partners to deliver transfer pricing solutions and strategies to multinational clients in the financial services sector, both in Singapore and globally.
• Lead the team through functional analysis, industry research, and benchmarking studies, applying insights to assess client positions and develop effective strategies.
• Guide the team in providing transfer pricing policy advice and preparing documentation.
• Review and offer recommendations on client agreements or documents for compliance and risk mitigation.
• Identify cross-business line opportunities for business development while managing transfer pricing engagements.
• Foster strong external and internal relationships with clients, networks, teams, and other service lines.
• Participate in any other ad hoc projects and tasks as needed.

Requirements

• Bachelor's degree in law, finance, tax, accounting, or a related field.
• Motivated, self-driven, and ambitious professional with 5-10 years of experience in Transfer Pricing, ideally within the Asia-Pacific and/or Europe regions and from a professional services firm.
• Preferably experienced in handling TP matters for Financial Services clients and/or Financial Transactions.
• SCTP accreditation is advantageous.
• Strong leadership, interpersonal, and communication skills.
• Proficient in OECD and Singapore TP guidelines.
• Skilled in delivery management, with a focus on timely execution.
• Proven leadership, project management, and analytical abilities.
• Effective team player with a collaborative mindset.

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Our client is a Science Industry. Due to their current expansion plan, they are looking for a Site Support Specialist (Inventory Management) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Manage delivery of laboratory supplies (consumables, chemicals, reagents) from suppliers to customer stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving supplies
• Monitor and adjust stock levels based on usage data, ensuring timely replenishment
• Conduct inventory checks to ensure products are within recommended levels and not expired
• Deliver supplies to customers' work areas reliably
• Provide site support for inventory management services as per customer requirements
• Maintain cleanliness and organization in stockroom and point-of-use areas

Requirements/Qualifications:

• ITE or Diploma in Science or related discipline
• Experience with ERP systems and logistics preferred
• Intermediate proficiency in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Our client is a Oil & Gas Industry. Due to their current expansion plan, they are looking for a Electrical Technician to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Apply functional requirements and use engineering tools to design electronic circuits or control systems for product changes or new development under direct supervision.
• Utilize software tools or applications to analyze and test electronic circuits or systems, documenting performance against design criteria.
• Identify testing objectives at a component level following Health, Safety, and Environment (HSE) procedures, and evaluate test results.
• Assist in preparing component specifications and follow established work processes to document designs.
• Collaborate in preparing materials for design reviews.
• Work with mentors to understand the process of submitting invention disclosures and recognize ideas with potential intellectual property (IP) value.
• Communicate effectively as a team member to contribute innovative solutions.
• Demonstrate initiative by exceeding expectations and paying close attention to detail, ensuring work is completed accurately and to the highest standards.

Job Requirements:

• Skills acquired through completion of an undergraduate degree in Electrical Engineering or a related discipline.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

• Base up to $3,500 + Incentive
• Experience with project management preferred
• If you do not have relevant experience, you would still be considered if you have the right mindset and eagerness for learning

Responsibilities

• Efficiently manage and strategize end-to-end project activities, including coordination and sourcing of materials at competitive prices.
• Control and manage project expenditure within guidelines.
• Provide project support to departments, overseeing site evaluation, reviewing technical drawings, and meeting clients when necessary.
• Ensure timely communication and coordination between internal and external customers.
• Maintain meticulous attention to detail and possess a good working knowledge of carpentry and construction details.
• Responsible for props checking, on-site project checklist preparation, tools and equipment management, and post-installation reporting.
• Provide project management training to the Support Team.

Job Specifications

• Proficient in project management principles and practices, including project estimation, technical aspects, costing, liaison, labor forecasting, and building permits.
• Capable of working independently and meeting tight deadlines.
• Excellent interpersonal, communication, and collaboration skills to engage with external and internal customers effectively.
• Willingness to work irregular hours based on project requirements.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Lab Assistant to be part of their team for ongoing transformation projects.

This is a 1 Year contract (Convertible) role. They are located at Buona Vista – Walking distance from the MRT station.

5 days work week - Monday to Friday (8.30 am to 5.30pm)

Training will be provided for Entry Level (structured training programs)

Duties

• Prepare samples and reagents
• Operate sample handling equipments
• Ensure data accuracy and detail records
• Adhere to safety procedures
• Any other duties as assigned by supervisor.

Requirements

• Possess minimally Diploma in Chemistry / Lifescience / Biotech / Pharmacy / Food Tech related fields
• No experience needed - Training Provided (structured training programs)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

Position : Customer Financial Service Representative

Location : Stationed in the FedEx APAC Financial Service Center, Singapore.

Responsibilities :

• Perform Collection and improve AR performance of APAC customers
• Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
• Following up with customer for payment via phone calls
• Assisting customer in resolving billing related issues
• Perform administrative tasks related to credit and collection

Requirements :

• Diploma or degree holder.
• Proficiency in written and spoken English.
• Proficiency in written and spoken Japanese language as candidate will be covering Japan market. (in order to liaise with the Japanese speaking associates)
• A team player with good customer service skills and results driven.
• Good planning, organizational, problem solving and communication skills are essential.
• Position required Japanese speaking agent

Overview

Being a service-oriented organization, we constantly strive to provide a hassle-free service to our customers. The successful candidate will provide timely onsite support to our customers and address their concerns and enquiries about our multi-function devices (MFDs). The key to success will lie in the passion and willingness to go the extra mile for our customers. If you have what it takes, join our service team in upholding our service standards.

The Role:

• Carry out installation, repair and preventive maintenance of customers’ MFDs (e.g. copiers and printers)
• Manage the inventory of MFD parts, tools and assets assigned to you
• Ensure internal records are updated timely and status of service calls are communicated to the team

Requirements:

• Experience in troubleshooting monochrome and colour printers in a network environment
• Good interpersonal skills and the ability to work in a team
• A valid Class 2 or 3 driving license with good driving record preferred
• Entry level NITEC/ Higher NITEC/ Diploma holders in Electronics or Mechatronics Engineering or any related fields are welcome to apply

Please reach out to Rachel Heng for a further discussion on this opportunity!

Only shortlisted candidates will receive a response. Therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

Rachel Heng

EA License No: 11C5502

Registration No: R23115318

⭐️Working location: Tai Seng

⭐️Mon to Fri

⭐️Salary: up to $2,500

Job Duties:

· Manage monthly principal service billings

· Handle all incoming phone calls, emails, and faxes promptly and professionally.

· Plan and coordinate daily deliveries and collections.

· Process sales order, delivery notes, invoices, quotations, debit notes and credit notes.

· Follow-up and respond promptly on customer backorders, contracts, enquires and requests.

· Work closely with internal stakeholders such as Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues.

· Ensure conformance to required Standard Operating Procedures.

· Manage daily invoice scanning

· Follow up with key customers on outstanding invoice payment.

· Provide Administrative support, as and when required.

· Act as backup for other team members, as and when required

Requirement:

· Minimum ‘O’ Levels and ablove

· Previous customer service experience will be advantageous

· Competent in Microsoft Office (especially MS-Excel) applications

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

Roles & Responsibilities:

- Receive Pos from all customers, check revision and all pricing is correct and process the orders,

- Check stock availability and acknowledge PO to customers with ETD.

- Update QC in excel book to keep track all QC balance is tally with PO received as well for planner to build up stock

- Plan on stock available base on customer forecast given by customer

- Issue sales orders, delivery orders and invoice

- Provide daily sales report and data entry

- Contributes to team effort by accomplishing organisation’s objectives as needed

- Back up purchasing role where necessary

- Other adhoc duties assigned

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions
• Manage the customer service support center to ensure the accuracy and relevance of customer service information

Requirements

• Excellent verbal and written communication skills
• Ability to handle and resolve customer issues effectively and efficiently.
• Ability to handle multiple tasks and prioritize effectively.
• Accuracy in recording information and handling customer requests.

Location: Airport Cargo Road

Salary: $3500 - $5000

Customer Care Representative

The Customer Care team is responsible for serving as the customer’s main point of contact for quoting and placing orders for Drew products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order to invoice process, assisting with the collections process. Under minimal supervision, they are responsible for supporting and managing customer order requirements at designated ports, follow up to ensure delivery and prepare case for billing.

This role will operate in an international environment, while working collaboratively with the Account Sales teams, Supply Chain, Billing, Data Management and Credit/Collection teams. These interactions will support the required growing knowledge and understanding of contracts/pricing, the Global Supply network and Drew products and services.

Principal Duties and Responsibilities:

• Accurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible
• Reply directly for acknowledgement and check for product availability, lead-time, delivery cost
• Process customer orders through to delivery locations, issue all relevant documents to move and deliver products on board vessels
• Daily communication and follow-up with responsible warehouses - reviewing the day’s delivery plan and potential issues to ensure on-time delivery of orders
• Close partnership with Planning by highlighting potential inventory shortages or demand uptick.
• Making calls to shipping agents for vessel ETA/ETD, timely update of system due date to ensure inventory visibility for allocation purpose.
• Manage customer inquiries – connecting with internal colleagues – communicating Customer issues as needed
• Utilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries
• Identify Customer requirements with a general understanding of Drew capabilities as communicated through the Sales and Customer Care Team Leaders
• Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
• Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
• Comprehend Drew product lines with a general understanding of product alternatives. Participate in training where offered
• Contribute to the documentation of incomplete deliveries or fill rates
• Other tasks and projects as may be assigned from time to time

Required / Desired Knowledge, Experiences and Skills:

• 1 to 3 years’ good relevant customer service experience
• Experience in Marine or Shipping Industry a plus
• Supply Chain discipline a plus
• A self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers
• Ability and high level of comfort working in a fast paced environment
• Highly organized
• Ability to multi-task
• Articulate with excellent verbal and written communication skills
• English language both verbal and written required
• Multi-lingual a plus, may be required dependent on regional needs
• Microsoft Office skills, JD Edwards skills desirable or comparable ERP platform experience

Education/Certifications:

• Diploma in Business Admin or equivalent in job experience required

Physical Working Environment:

• Climate controlled office environment and requires the ability to sit for extended periods of time

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

The role involves overseeing the daily operations of the Service Admin team, ensuring the efficient processing of RMAs and claims while upholding high standards of customer satisfaction. This role requires team leadership, process improvement, and coordination with internal and external stakeholders to enhance service quality.

Key Responsibilities:

• Oversee daily operations and delegate tasks within the Service Admin team.
• Provide coaching and guidance to team members to achieve performance goals.
• Ensure accurate and timely processing of RMAs and claims, maintaining up-to-date logs.
• Manage escalated customer issues and supervise team interactions.
• Oversee returned materials and conduct regular inventory checks.
• Collaborate with vendors for claims resolution and timely credit or replacement.
• Prepare performance reports and coordinate with other teams to enhance service delivery.

Job Requirements:

• Diploma or Bachelor's degree in Business Administration, Customer Service, or a related field preferred.
• At least 2 years of experience in customer service admin roles and leadership experience is an advantage.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented, with the ability to multitask and manage time effectively.

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude