Location: Changi or Jurong (Shuttle bus service provided)

Contract: 12 Months contract

Shift schedule will be given to you 1 month in advanced but might subject to changes based on business need

Working days: 4 Weekday 1 weekend

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9 to 6

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Responsibilities:

1) Attend to walk-in customers

2) Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

3) Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction

4) Prospect and introduce customers to the Bank’s products and services

5) Educate and migrate customers towards our digital platform

6) Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

7) Ability to understand issues and appropriately escalate to Management in a timely fashion

8) Ensure compliance with all regulatory requirements

9) Contributes to self and team effort by accomplishing related results

Requirements:

-Customer Oriented

-Able to cope with large crowd

-Individuals with customer service experience

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Service crew

Working day: Mon to Sun, 5 day work week
Salary: $2500 - $3000
Working location: Somerset / Tanjong Pagar / Orchard / City Hall
Working hours: 44h/week

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

Interested personnel kindly contact WhatsApp: https://wa.me/6582281721 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Service crew

Working day: Mon to Sun, 5 day work week
Salary: $2500 - $3000
Working location: Somerset / Tanjong Pagar / Orchard / City Hall
Working hours: 44h/week

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

Interested personnel kindly contact WhatsApp: https://wa.me/6582281721 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Working day: Mon to Sun, 5 day work week
• Salary: $2500 - $3000
• Working location: Somerset / Tanjong Pagar / Orchard / City Hall
• Working hours: 44h/week

Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Service crew

Working day: Mon to Sun, 5 day work week
Salary: $2500 - $3000
Working location: Somerset / Tanjong Pagar / Orchard / City Hall
Working hours: 44h/week

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

Interested personnel kindly contact WhatsApp: https://wa.me/6582281721 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

- Oversee the day-to-day operations of Concierge Counter
- Attend to customer enquiries & feedback
- Manage gift voucher sale and reimbursement
- Support the mall's marketing activities and perform general admin duties
- Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
- Be mall ambassadors by providing exemplary customer service
- All other matters relating to Customer Service and Concierge Counter
- Undertake ad hoc projects and responsibilities that may be assigned from time to time

Requirements
- At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
- Proficient in MS Office suite, especially Microsoft Excel
- Pleasant disposition with outstanding communication, problem solving and negotiation skills
- Ability to multi task with high level of initiatives
- Team player with ability to work independently
- Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
- Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
- First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

Konigle's AI system is a web designer and developer with digital marketing skills, enabling anyone anywhere to chat with it to design, build and manage websites, perform digital marketing and more. We also share insights, case studies and tactics to make money profitably online. Our content is read by growth-minded entrepreneurs in 90+ countries.

We are expanding our team to help our customers succeed better with Konigle.

Why you should join us?

1. We are a small and fast growing company with a product that is already used in over 90 countries. You have an infinite opportunity to grow with us.
2. We believe in iterations backed by data. You will have lot of room to experiment.
3. We pay competitively and provide great mentorship.

What will be your core responsibility?
Your work will help drive more customers to use Konigle to make money online profitably. Your day to day work will involve :

1. Answering Customer Queries.
2. Identify recurring queries and help automate responses to them, write help articles and suggest product improvements to improve the product.
3. Write help articles and guides on how to use Konigle for our Help Portal
4. For select customers, provide 1:1 onboarding/ demos to identify product use cases.
5. Help analyse data to identify gaps in customer websites and help fix them.
6. Communicate effectively with both our internal team and customers to understand customer needs, maximize retention and growth, and communicate learnings.

Who are we looking for?

1. Someone who is empathetic, curious, and believes their work can make a difference.
2. Exceptional written and oral skills in English language.
3. Deep empathy to help less technical savvy folks adopt technology.
4. Having an understanding of SEO and websites is a plus.
5. Experience creating tutorials, how tos and guides would be awesome.
6. A citizen or Permanent Resident of Singapore.

Come join us on our journey to help anyone anywhere make money online profitably.

The L.E.K. IT Department is seeking a Service Desk Analyst to join the team. This position will report directly to the Regional Service Desk Manager and take day-to-day technical direction from the Service Desk Team Lead.

The Service Desk Analyst provides excellent customer service one on one, follows written instructions to resolve basic problems, is respected and works well with teammates, takes direction well, executes assigned project tasks on time, administrates user accounts, and executes basic scripts within their role.

Responsibilities include, but are not limited to:

• Troubleshooting of routine hardware and software issues handled courteously and expeditiously
• Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging • Updating and keeping our inventory accurate
• Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home, or various client sites
• Documenting, tracking, and monitoring all work item and resolution activity in the ITSM software to ensure a timely resolution
• Escalating issues of a higher complexity to Level 2 and Level 3 specialists when appropriate
• Participating in team projects that enhance the quality of service
• Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, Mac OS, iOS, and Android
• Searching online for practical solutions when they are not documented in our knowledgebase and creating and updating knowledge articles in the IT Knowledgebase
• Providing off-hours support on a scheduled rotation
• Other IT related functions and projects as requested that are not limited to daily IT support

Qualifications:

Technical Skills

• Solid understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
• General understanding of O365, Active Directory, SharePoint, VPN and remote access clients, printers, and other peripherals

Work Style

• Excellent verbal and written communication skills with technical, non-technical staff, and end-users
• Excellent customer service, including empathic listening skills
• Solid self-starter with the ability to work in a team environment
• Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users such as notification of completion, notification of delay, and rationale
• Excellent organizational skills, prioritizing and managing multiple tasks
• Solid ability to offer and accept feedback and constructive suggestions

Professional Experience and Education

• At least 3 years’ experience in a customer focused role
• At least 2 years’ experience in a Service Desk role of increasing complexity
• Experience in a senior role
• Bachelor’s degree or certificate program
• ITIL Foundation or equivalent knowledge
• Latest Microsoft Windows certification or equivalent knowledge

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• 5 days work week
• 2 months of Fixed Bonus + Variable Bonus (Averagely 5 months to 8 months per year)
• Candidates with no experiences are welcome to apply

A leading Japanese precision engineering manufacturer is seeking a Field Service Engineer (Junior Level) to join their team.

Job Responsibilities:

• Perform machine installation at customer sites
• Carry out preventive maintenance and implementation of machine improvement
• Handle machine related issues and troubleshooting
• Conduct Training for Customers

Job Requirements :

• Minimum Diploma in Mechanical, Precision, Electronic or any other engineering fields
• Candidates with hands-on knowledge but has no professional working experience are welcome to apply too !
• Willing to learn and has passion in engineering

Interested applicants, please send your resume to Tiffany (R1104633) [email protected] with email subject header "Job Application for Field Service Engineer (Precision Engineering, Junior Level) - TK" .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen

Company: F&B (Sushi) Industry

Location: Central

Position: F&B Supervisor (Sushi) (Job ID:18543)

Job Description

Operations Management:

• Oversee the production of sushi, slicing fish and assembling ingredients to create sushi and rolls.
• Ensure compliance to food safety, hygiene and sanitation standards.
• Provide excellent customer service by assisting customers and taking orders.
• Perform shop opening and closing duties and cashiering.

Sales Management:

• Review store performance metrics, such as sales margin, profit margin, labour hours, and overall expenses.
• Monitor inventory levels and order new items to replenish stock when needed.

Employee Management:

• Supervise and train new staff to follow the store's standards and procedures.
• Assist in the recruitment of team members.

Job Requirement

• Previous experience in retail management in the food industry is preferred but not required.
• Attainment of Food Safety Course Level 1 is preferred but not a must.
• Leadership qualities and experience is a plus.
• A customer-centric mindset and a passion for delivering exceptional service.
• High attention to detail and commitment to maintaining high cleanliness and hygiene standards.
• Able to work on weekends and public holidays (Shift work: 8-9 working hrs/day, alternate 5/6 day work week)
• Training provided

Interested applicants please send your resume to [email protected] with email subject header "Job Application for F&B Service Crew/ Supervisor (Sushi) (Job ID:18543) (Job ID:18634)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Responsibilities

• To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Review customer existing loan package and advice accordingly on the various option available
• To protect loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately

Working Days: Monday to Friday (8:30am to 6pm / 9am to 6:30pm)

Job Description

Key Responsibilities

Performs startups through Tier III including process qualifications with assistance. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment. Plans for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. Diagnose and recommends solutions for complex system downs. Uses process data to diagnose hardware problems. Resolves some sustaining process issues on well characterized tools.

Troubleshoots key technical issues at the component level. Uses routine process data and on site data logging functions to diagnose system downs. Diagnoses and resolves hardware and software issues. May resolve sustaining process issues with assistance or on very well characterized tools.

Performs complex retrofits. May occasionally organize and lead retrofit activities.

Ensures the correct revs of procedures and schematics. Identifies and corrects procedural issues. Applies global best practices to solve problems for their customer. Occasionally contributes to global best practices. Creates methodologies and procedures as necessary. Participates in patent processes/discussions and documents IP as appropriate.

Anticipates and responds to fab issues including communicating with CE’s in other locations. Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. Communicates findings to others and provides suggestions to improve checklists and procedures. Participates in customer meetings and escalations.

Within assigned scope, assist management in operation of site service business. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. May occasionally initiate projects to drive down costs or increase uptime.

Provides technical guidance to less experienced CE’s on complex system problems including sustaining process issues. Instructs customers in the operation and maintenance of system.

Follows all checklists and procedures, including safety.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area

Business Expertise

• Uses knowledge of how related teams impact achievement of objectives
• Understands the impact of various actions/decisions on the account(s). Takes initiative to avoid and resolve customer problems.

Leadership

• May act as a team lead, may allocate work to more junior team member; provides subject matter guidance to more junior team members

Problem Solving

• Gathers and analyzes data to identify and solve problems that arise with little or no precedent

Impact

• Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team

Interpersonal Skills

• Evaluates and communicates technical content in a clear manner

Key Responsibilities

Performs startups through Tier III including process qualifications with assistance. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment. Plans for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. Diagnose and recommends solutions for complex system downs. Uses process data to diagnose hardware problems. Resolves some sustaining process issues on well characterized tools.

Troubleshoots key technical issues at the component level. Uses routine process data and on site data logging functions to diagnose system downs. Diagnoses and resolves hardware and software issues. May resolve sustaining process issues with assistance or on very well characterized tools.

Performs complex retrofits. May occasionally organize and lead retrofit activities.

Ensures the correct revs of procedures and schematics. Identifies and corrects procedural issues. Applies global best practices to solve problems for their customer. Occasionally contributes to global best practices. Creates methodologies and procedures as necessary. Participates in patent processes/discussions and documents IP as appropriate.

Anticipates and responds to fab issues including communicating with CE’s in other locations. Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. Communicates findings to others and provides suggestions to improve checklists and procedures. Participates in customer meetings and escalations.

Within assigned scope, assist management in operation of site service business. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. May occasionally initiate projects to drive down costs or increase uptime.

Provides technical guidance to less experienced CE’s on complex system problems including sustaining process issues. Instructs customers in the operation and maintenance of system.

Follows all checklists and procedures, including safety.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area

Business Expertise

• Uses knowledge of how related teams impact achievement of objectives
• Understands the impact of various actions/decisions on the account(s). Takes initiative to avoid and resolve customer problems.

Leadership

• May act as a team lead, may allocate work to more junior team member; provides subject matter guidance to more junior team members

Problem Solving

• Gathers and analyzes data to identify and solve problems that arise with little or no precedent

Impact

• Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team

Interpersonal Skills

• Evaluates and communicates technical content in a clear manner

WHAT YOU'LL DO

• Success, Implementations or Project Management
• Own customer relationship and adoption, empowering Braze utilization and value for your book of business
• Advocate customer feedback to Braze product team and voice in our roadmap
• Work with some of Braze’s more technically savvy and complex digital first clients
• Provide continuing education for customers to maximize product usage
• Hit client renewals, retention and net retention targets
• Own and assume ultimate responsibility for customer renewals for accounts in your name
• Dedicated contact for strategy, product training inquiries, and non-technical support
• Drive feature adoption through targeted on-going training of clients
• Product expertise through delivery of training and planning workshops to clients
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
• Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
• Maintain ongoing regular contact with clients
• Solicit and synthesize customer product feedback towards product development ideas

WHO YOU ARE

• 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
• You are an excellent communicator
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
• You’re known for being a “team player.” We just can’t emphasize this enough
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience managing complex accounts or projects with sophisticated clients

Part Time Service Crew

Work Location: Chinatown Smith Street

Working hours: 3pm to 11pm

Benefits

• Learning communication skills

• Education on Japanese sake and liquor

• Education on Japanese cuisine and relevant knowledge

Job Responsibilities:

1. Restaurant Opening

2. Food service (Floor service required)

3. Ensure shop is clean & hygiene

4. Cashiering duties

5. Any other ad-hoc duties as and when required

Job Requirement:

1. Able to serve customer in a fast and friendly manner

2. The ability to do shift work, including over weekends and public holidays

3. Must be able to handle non-halal food

4. Singaporean/PR

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage
• 5.5 Days workweek

Applicants who are keen to apply, pls send your resume to :

[email protected]

WHAT YOU'LL DO

• You will take on a hybrid of Enterprise and Scale accounts, largely focused on accounts in Thailand.
• Success, Implementations or Project Management
• Own customer relationship and adoption, empowering Braze utilization and value for your book of business
• Advocate customer feedback to Braze product team and voice in our roadmap
• Work with some of Braze’s more technically savvy and complex digital first clients
• Provide continuing education for customers to maximize product usage
• Hit client renewals, retention and net retention targets
• Own and assume ultimate responsibility for customer renewals for accounts in your name
• Dedicated contact for strategy, product training inquiries, and non-technical support
• Drive feature adoption through targeted on-going training of clients
• Product expertise through delivery of training and planning workshops to clients
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
• Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
• Maintain ongoing regular contact with clients
• Solicit and synthesize customer product feedback towards product development ideas

WHO YOU ARE

• 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
• You are an excellent communicator
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
• You’re known for being a “team player.” We just can’t emphasize this enough
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience managing complex accounts or projects with sophisticated clientsWHAT YOU'LL DO
• Success, Implementations or Project Management
• Own customer relationship and adoption, empowering Braze utilization and value for your book of business
• Advocate customer feedback to Braze product team and voice in our roadmap
• Work with some of Braze’s more technically savvy and complex digital first clients
• Provide continuing education for customers to maximize product usage
• Hit client renewals, retention and net retention targets
• Own and assume ultimate responsibility for customer renewals for accounts in your name
• Dedicated contact for strategy, product training inquiries, and non-technical support
• Drive feature adoption through targeted on-going training of clients
• Product expertise through delivery of training and planning workshops to clients
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
• Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
• Maintain ongoing regular contact with clients
• Solicit and synthesize customer product feedback towards product development ideas

WHO YOU ARE

• 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
• You are an excellent communicator
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
• You’re known for being a “team player.” We just can’t emphasize this enough
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience managing complex accounts or projects with sophisticated clients

Service Executive (Bank Teller)

• 5.5 working days per week

Working hours:

• Mon - Fri : 8.30am - 4.30pm / 10.00am - 6.00pm
• Sat : 8.30am - 1.00pm / Sat : 10.00am - 2.30pm

Location: Toa Payoh / Suntec City / Compass One / Harbourfront / Bukit Timah

Salary: Up to $3500 + allowance

Duration: 12 months contract

JD:

• Attend to walk-in-customers.
• Hand over -the-counter transactions including cash deposits and withdrawals accurately.
• Assist in customers enquires and ensure service delivery standards are met in achieving total customer satisfaction.
• Prospect banking products and services to customers.

Requirements:

• Min. GCE ‘O’ Level
• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 2 to 3 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
• Ability to multi-task, with experience handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• IT outsourcing experience with proven track records preferred
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

Basic Salary: $2,000 - $2,300 + OT + AWS & variable Bonus
Working Days: Mon - Friday 9am -5.30pm | Alt Sat 9am – 1pm
Address: Jurong East

Responsibilities:

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Job Requirements:

• Min. 1 years of working experience in related field
• Proficient in MS office
• Able to commit OT as and when required

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $2,700

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Job Description

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.