WHAT YOU'LL DO
- You will take on a hybrid of Enterprise and Scale accounts, largely focused on accounts in Thailand.
- Success, Implementations or Project Management
- Own customer relationship and adoption, empowering Braze utilization and value for your book of business
- Advocate customer feedback to Braze product team and voice in our roadmap
- Work with some of Braze’s more technically savvy and complex digital first clients
- Provide continuing education for customers to maximize product usage
- Hit client renewals, retention and net retention targets
- Own and assume ultimate responsibility for customer renewals for accounts in your name
- Dedicated contact for strategy, product training inquiries, and non-technical support
- Drive feature adoption through targeted on-going training of clients
- Product expertise through delivery of training and planning workshops to clients
- Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
- Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
- Maintain ongoing regular contact with clients
- Solicit and synthesize customer product feedback towards product development ideas
WHO YOU ARE
- 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
- You are an excellent communicator
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
- You’re known for being a “team player.” We just can’t emphasize this enough
- High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience managing complex accounts or projects with sophisticated clientsWHAT YOU'LL DO
- Success, Implementations or Project Management
- Own customer relationship and adoption, empowering Braze utilization and value for your book of business
- Advocate customer feedback to Braze product team and voice in our roadmap
- Work with some of Braze’s more technically savvy and complex digital first clients
- Provide continuing education for customers to maximize product usage
- Hit client renewals, retention and net retention targets
- Own and assume ultimate responsibility for customer renewals for accounts in your name
- Dedicated contact for strategy, product training inquiries, and non-technical support
- Drive feature adoption through targeted on-going training of clients
- Product expertise through delivery of training and planning workshops to clients
- Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
- Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
- Maintain ongoing regular contact with clients
- Solicit and synthesize customer product feedback towards product development ideas
WHO YOU ARE
- 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
- You are an excellent communicator
- You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
- You’re known for being a “team player.” We just can’t emphasize this enough
- High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
- You have experience managing complex accounts or projects with sophisticated clients
