• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities :

Responsibilities: As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team. Your day-to-day activities will involve managing the teams performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each. Oversee the day-to-day operations of the service delivery team Ensure timely delivery of services and maintain high levels of customer satisfaction Manage the teams performance and provide guidance and support as needed Collaborate with other teams to ensure seamless integration of service delivery solutions

Your new company

Client is an electricity distribution company in Singapore seeking to hire 2-year Customer Care Officers.

Location: Kallang

Salary: up to $2,800 (+ sign-on bonus & completion bonus)

Work hours: Monday – Friday: 8.30am – 5.30pm / 9am – 6pm

Alternate Sat: 8.30am – 12.30pm / 9am – 1pm

Your new role

· To be responsible for customer calls

· Call-backs for escalation if required

· Daily logs and administrative duties as and when required

What you'll need to succeed

· Previous experience in call/contact centre will be an added advantage

· Able to commit to the contract

What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email [email protected] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D

Industry : Aviation

Location : Loyang, near pasir ris

Responsibilities

• Issue quotations, acknowledge customer purchase orders and send invoices
• Ensure customers’ orders are processed promptly and accurately
• Ensure coordination on stock readiness, availability and delivery schedules
• Respond customer queries and expedite requests
• Ensure delivery and customer requirements are met
• Undertake ad-hoc duties as assigned.

Requirements

• Diploma in Business or Engineering or equivalent
• At least 2 years of working experience in a customer service function
• A team player, meticulous and self-motivated with a positive attitude
• Able to work independently in a fast-paced environment
• Possess good problem solving and communication skills
• Proficiency in MS Office

About the role:

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each. Oversee the day-to-day operations of the service delivery team
• Ensure timely delivery of services and maintain high levels of customer satisfaction
• Manage the team's performance and provide guidance and support as needed
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Your background:

1. Service Delivery: Advanced proficiency in managing and optimizing service delivery processes.
2. Business Operation Management: Expertise in overseeing and improving business operations.
3. Operational Excellence: Knowledge of best practices to drive continuous improvement.
4. Delivery Excellence: Proven ability to maintain high standards of service delivery.
5. Performance Management: Experience in managing and enhancing team performance.
6. Customer Satisfaction: Commitment to maintaining high levels of customer satisfaction.
7. Team Leadership: Strong leadership skills to guide and support the team.
8. Collaboration: Effective collaboration with other teams for seamless integration.
9. Problem-Solving: Strong analytical skills to address and improve operational issues.
10. Communication: Excellent communication skills for interaction with stakeholders.
11. Adaptability: Flexibility to adapt to changing priorities and demands.

EA License Number : 11C4879

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Location: West

Responsibilities:

• Repair and overhaul pumps
• Hands-on troubleshooting, service and minor repairs
• Prepare service reports
• Packing and verification of incoming shipments
• Maintenance of workshop machines and equipment
• Ability to use Internal Intranet System to source for technical information

Requirements:

• Minimum Nitec in Mechanical Engineering /equivalent qualification
• Preferably 2-3 years of working experience in pumps/industrial equipment

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd
EA License No : 01C4394 | WONG YE XUEN | Reg No: R23117989

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg  I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Working Days: Monday-Friday 7.30am-5pm
• Working Location: Changi North Crescent (Company Transport at East Side)
• Interview location at admiralty
• Salary: $2300-$2800

Requirements:

• Education Qualification: Min. Diploma in relevant discipline
• At least 1 year of relevant experience in related field

Responsibilities:

• Manage the Precision Measuring & Test Equipment (PMTE) master list and Calibration Database
• Track and ensure PMTE inventory in database are up to date, with supporting documentations (calibration reports, certificates etc.)
• Scheduling of PMTE for calibration
• Collection of pre-calibration PMTE from designated cells/ locations
• Delivery of post-calibration PMTE to designated cells/ locations
• Providing regular interval notification to end user/ department leader for upcoming due items
• Coordination between business site and calibration integrator
• Packing of PMTE for local/ overseas shipment
• Process shipment/ PR/ PO documentations for calibration, using ESA form system and SAP, and coordination with ESA departments
• Update inventory records (IN/ OUT) when PMTE is sent out for calibration and received from calibration
• Ensure calibration reports are accurate and meet PO requirements
• Archival of calibration reports (including cover letters, record of measurements etc.) into database
• Report to HQ

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Location: Taiseng

Working hours: 9am – 6pm, Monday to Friday

6 month Customer Support Executive (Contact Centre/5 days week/Up to $2,500)

Responsibilities:

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on service level agreement
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report - SLA, key queries, new escalation/ topics from customer queries

Qualities and Skills:

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

Far East Service Centre Pte. Ltd.

Far East Service Centre Pte. Ltd. was established in Singapore in 2023. A one-stop circle service ecosystem has been established.

It focuses on bringing the quality products to the service, business and financial resources integration and upgrading with its platform "Belife" for middle and high-end families.

High Commission, Performance Bonus, Transport Allowance, Phone Allowance

Key Responsibilities:

• Achieve sales target for the company & individually.
• Build and maintain relationships with current & existing customers and identify new business opportunities.
• Understand customer needs.
• Prepare and deliver sales presentations and proposals to customers, highlighting the features and benefits of our products and services.
• Participate in campaigns and conferences to promote our products and services.
• Maintain accurate and up-to-date records of sales activity and customer interactions.

Qualifications:

• At least 2 years of Sales experience.
• Proactive & work independently.
• Goal-oriented with a focus on achieving and exceeding sales targets.
• Strong interpersonal and communication skills.
• Fluency in English and Mandarin (spoken and written) is required due to the need to communicate with local customers.

Role: Service Delivery Operations Lead

o Service Delivery

o Business Operation Management

o Operational Excellence and Delivery Excellence

· Responsible for overseeing the day-to-day operations of the service delivery team.

· Manage the team's performance and provide guidance and support as needed

· Ensure timely delivery of services and maintain high levels of customer satisfaction.

Collaborate with other teams to ensure seamless integration of service delivery solutions

If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

1. Responsible for arrangement/co-ordination with Japanese /Local accounts for both air/sea import/export and triangle shipments.
2. Language skill both oral/written in Japanese is essential due to communication email/report are in Japanese language.
3. To prepare sales related report, quotation, monthly billing, updating in system.
4. To act and support local staff as translator to english when receiving call from Japanese clientele.
5. To resolve customer queries, complaints or conflicts.
6. Other affairs - general support to Japanese General Manager.

Job Description:

1. Be responsible for on-site service of marine equipment such as ballast water management system, desulfurization and denitrification system, and dual fuel gas supply system.

2. Assist in customer relationship maintenance and market development work.

3. Assist in receiving and dispatching spare parts, as well as managing warehouse and office.

Requirements

Requirements include but not be limited to the following points:

Applicants need to be proficient in software and related skills.

Education：Bachelor or above degrees

Professional Preferences: Electrical & Electronic Engineering, Automation, Marine engineering, etc.

Industry Preferences：Voyage Repair of ships

Skills Requirement:

1. Familiar with electrical and automation related knowledge, it’s better to have experience in PLC utilize.

2. Possess basic knowledge in the marine industry and ship equipment.

3. Bilingual speaking and writing.

Pluses：Have experiences in maintenance work on marine equipment such as ballast water treatment system.

Salary: $2000 - $3000
Working Location: Orchard

Job Description:

• Answering of inbound calls/emails and assist with enquires
• Making of outbound calls to patients and clinics
• To coordinate with clinics to ensure experience for patients are enhanced
• To make bookings and help with registrations of patients
• Assist with the issuance of tax invoices for patients or clinics
• Filing and faxing to coordinate various activities within the department
• Assisting with other ad-hoc admin duties

Job Requirements:

• Knowledge of Microsoft Office Applications, like Word, Excel and Outlook

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Location: West

Responsibilities:

• Evaluate, disassemble, assemble, test, repair of electrical systems
• Execute assembling and disassembling works on the heavy-duty vehicles such as; electronic control units, cable harnesses, sensors, actuators etc
• Diagnose electrical errors by using provided diagnosis computer or execute technical assessments on failing systems to determine proper corrective repair solutions
• Execute retrofitting tasks by using provided technical drawings and SOW
• Use resources such as after sales program, electronic parts catalogue to source and find information such as spare part numbers and workshop repair information
• Follow work instructions of the manufacturer by using repair- and service manual
• Ad-hoc duties assigned to

Requirements:

• Minimum Nitec in Engineering Field
• Minimum 3-5 years of working experience (Truck, heavy duty vehicle division) in the repairing and maintaining of mechanical, hydraulic and pneumatic systems
• Proficient in MS Office applications

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd
EA License No : 01C4394 | WONG YE XUEN | Reg No: R23117989

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg  I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Description

• Handle full sets of accounts for clients.
• Provide professional client service and ensure reporting timelines are met.
• Setup charts of accounts for new accounting clients
• Record receipts and payments in accounting software
• Prepare month-end payments and online banking transactions.
• Responsible for month-end closing process and preparation of monthly financial report for management purposes.
• Prepare GST report and filing.
• Update cashflow report
• Audit liaison and drafting of financial statements.
• Preparation of XBRL submission
• Compute monthly payroll and year-end remuneration returns (eg.Form IR8A)
• Liaise with banks for the opening and closing of clients’ bank accounts.
• Other related accounting assignments

Requirements

• Candidate must possess a Degree in Accountancy or equivalent.
• 1-3 years of relevant working experience in handling full set of accounts preferred.
• Experience in professional firms is an advantage.
• Japanese language skill is an advantage
• Able to multi-task in a fast-moving environment
• Self-motivated and serious work attitude
• Detailed and customer-service oriented.
• A good team player

Job Highlights:

• Conveniently located within short walking distance from Raffles Place MRT / Telok Ayer MRT.
• 1 WFH day a week with staggered work hours upon confirmation.

Job Description:

• Handle full sets of accounts for clients and preparation for monthly financial reporting.
• Provide professional client service and ensure reporting timelines are met.
• Prepare/Review month-end payments and online banking transactions.
• Prepare/Review GST report and filing.
• Audit liaison and drafting of financial statements.
• Preparation of XBRL submission.
• Compute monthly payroll and year-end remuneration returns (e.g.Form IR8A).
• Client relationship management, including but not limited to, professional advice to clients, projects/tasks management/coordination.
• Any other ad-hoc duties as assigned.

Requirements:

• Candidate must possess a Degree in Accountancy or equivalent.
• Minimum 3-5 years of relevant working experience in handling full set of accounts.
• Candidate must be proficient in English & Japanese (JLPT N2) to liaise with and to provide consultation to Japanese speaking clients stationed in Japan.
• Those with experience in professional firms is an advantageous.
• Able to multi-task in a fast-moving environment.
• Self-motivated and serious work attitude.
• Detailed and customer-service oriented.
• A good team player.

Company Benefits:

• Quarterly townhall session & team bonding.
• Bi-monthly workshops & seminars for our employees to stay up to date with the relevant industrial knowledges & latest regulations.
• Comprehensive group medical and hospitalization insurance benefits.
• We encourage our employee’s professional development by offering Study Leave & professional qualification course subsidy.

Job Summary:

Monitors Infra and security, maintains the systems and solves system issues.

Responsibilities
System Monitoring

• 24x7x365 monitoring of security and infrastructure alarms

Incident Management

· Process the incident tickets and provide quality update communication/notifications to the customers.

· Manage the Incident Bridge

Documentation & Processing

• Ensures timely and accurate input of access information into the system
• Processes inbound requests from internal stakeholders and IBX sites
• Dispatches service requests, trouble and alarm tickets

Technical Expertise

• Builds familiarity with BMS systems, and basic data center infrastructure
• Has working knowledge of service management framework and the tools
• Has working knowledge of security and operations best practices

Systems Support & Maintenance

• Processes inbound alerts from essential systems and network elements
• Provides timely response to all related alarms
• Processes site maintenance and outage notifications

Problem Solving

• Ability to identify and resolve, or report, a detected problem
• Escalates trouble cases and emergencies as needed to lead and/or management personnel

Training

• Receives guidance and support from others

Project Management

• Follows instructions on departmental projects

Quality Assurance

• Assists with basic QA and escalates trouble cases to lead and/or management as needed

Qualifications

• Degree in any computer related field
• 3-4 years of relevant work experience
• Customer service oriented
• Able to commit to shift work

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Transport Allowance, Phone Allowance, Performance Bonus, High Commission

Job Responsibilities:

• Initiate contact with existing customers via phone calls, emails, and other communication channels to introduce our brand, products, and services.
• Develop and maintain strong relationships with customers by understanding their needs, addressing inquiries, and providing personalized assistance.
• Acquire in-depth knowledge of our products and services to effectively communicate features, benefits, and value propositions to customers.
• Provide timely and accurate assistance to customers regarding restaurant information, promotion details, account management, and troubleshooting.
• Proactively identify opportunities to upsell or cross-sell products and services based on customer preferences and needs, with the goal of increasing sales revenue.
• Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement, and communicate insights to relevant departments.
• Represent our brand with professionalism, enthusiasm, and integrity at all times, reinforcing a positive brand image with every interaction.
• Maintain accurate records of customer interactions, sales activities, and performance metrics, and provide regular reports to management.

Qualifications:

• Previous experience in sales, customer service, or a related field is preferred.
• Excellent communication skills, both verbal and written, with a strong ability to engage and build rapport with customers.
• Proven track record of meeting or exceeding sales targets and customer satisfaction goals.
• Strong problem-solving skills and ability to handle customer inquiries and concerns with empathy and professionalism.
• Ability to work independently as well as part of a collaborative team environment.
• Flexibility to adapt to changing priorities and business needs.

Contract: 12 months

Location: Caldecott

Working hours: Mon - Fri office hours

Responsibilities

• Provide Level 1 support for users of the IT system, clarify and direct queries that require in-depth technical support to subject matter experts, track and close queries.
• Provide assistance for User Account Management – guide users how to create / modify / delete user access.
• Provide assistance for User Account Review (UAR) – ensuring they conduct UAR on a timely manner.
• Provide basic on-boarding of new division representatives for ComLink systems.
• Support in other administrative duties which can include maintaining and updating of data.

Requirements

• Singaporean
• Detail-oriented.
• People-oriented.
• Able to process and structure large amounts of information.
• IT savvy and some relevant experience

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

about the company

Our client, one of the largest life insurance companies globally.

about the job

In this role as a Customer Data Management Specialist, you will be involved in the day to day execution of customer change request activities. You will be expected to perform policy assessment and make sound decision on the policy changes & transaction requests.

In this position, you will also be expected to process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements. Ideal incumbent will perform data entry on policy request- Common Reporting Standards (CRS) & Foreign Account Tax Compliance Act (FATCA), Customer Data Management, Assignment and Nomination of Beneficiary and ensure data accuracy and supporting other projects such as customer data cleansing, document retention policies and RPA document processing.

** Offers hybrid work arrangement and hot desk
** Office is located at CBD - walking distance to MRT
** Excellent compensation with competitive bonus, good medical benefits and annual leave
** 100% back-end operation position

skills and experience required

• Certified with Life Insurance M9, M5, M8 preferred
• Candidate with experience in Customer Data Management or FATCA or KYC may apply
• Candidates with prior experience as financial consultant/advisors are welcome to apply
• Confident in decision making and clear understanding of the business processes
• Highly analytical and self-motivated
• Fast learner, effective in problem solving

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

• Salary：$2500
• 6 days
• Toa payoh

Responsibilities

• Greeting and serving customers
• Maintaining cleanliness and housekeeping of work areas
• Taking orders, serving of food and beverages
• Table setting

Kindly send latest resume to WhatsApp: +65 96424255

Penny Hu Yaping (R22111011)

Jobs Alley Pte Ltd (21C0599)

Position: Customer Service Officer (Banking Sector)

Work Timings: Rotational Shifts upto 12 AM

Job Requirements:

• 1 year of Customer Service or Call center experience required.
• Using Computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred.
• Good to have Customer Service experience in Banking Domain

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Operation Executive

• 5 days
• Joo Koon
• $2500 - $3000

Job Requirements

• Valid Class 3 license and 2 years of driving experience.
• Basic automotive knowledge preferred.

Job Description

• Attend to customers' requests for servicing requests, breakdowns, and accidents through various channels, in a timely manner.
• Communicate with customers to establish the service or repair needs for their vehicles.
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints.
• Collection/returning vehicle to the customer after servicing/repair.
• Upkeeping of company's fleet of vehicles.
• Assist with Ad-Hoc jobs as assigned by management.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Overall Key Position Objective

The Multinational Account Executive (AE) acts as a specialist resource supporting Property & Casualty Underwriting function in relation to writing Multinational Global Program Accounts. The AE works within clear guidelines, with instruction on procedures, work flow and format, use some discretion in clear cut situations however any matters outside the guidelines are to be referred to the Manager on procedural matters and Account Underwriters on technical matters. He/she will be required to co-ordinate multiple parties to complete work.

Major Duties and Responsibilities

· To provide Account Management Services to the allocated Global Accounts from the Multinational Outwards Portfolio.

· To work with Chubb Business Solutions (CBS) team to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.

· To be the focal point for all technical matters arising on multinational insurance programmes and to ensure that all Client Service Executives and Assistant Client Service Executives are fully aware of and in compliance of, all internal Chubb and external regulations on all accounts serviced by the Singapore Global Service team.

· To be the focal point for underwriters and all Chubb internal partners requiring advice on the servicing, support and control of multinational accounts.

· To attend client/broker meetings and support Chubb’s business development activities

· To ensure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programs.

· To provide advice and coaching where appropriate to the Client Service Executives and Assistant Client Service Executives.

· To build strong relationships with Clients, their brokers and become the focal and contact point for all service matters relating to their accounts.

· To work alongside the Global Client Executives and Underwriters on new business acquisitions and to develop our service proposition.

Requirements

· The ideal incumbent will have more than 5 years relevant Insurance qualifications or equivalent.

· Possess relevant knowledge on Multinational program arrangements and reinsurance agreements required between Affiliate and Non-affiliates.

· Demonstrated strong ability and technical competence especially Property and Casualty lines on servicing Multinational Business platform.

· Ability to monitor and report on adherence to service levels, understand production service issues and assist with resolution.

· Excellent communication and interpersonal skills to work effectively with in-country managers, partners, and brokers.

· Manage and responsible for the end to end process of Mulitnational programs handling.