Overall Key Position Objective

The Multinational Account Executive (AE) acts as a specialist resource supporting Property & Casualty Underwriting function in relation to writing Multinational Global Program Accounts. The AE works within clear guidelines, with instruction on procedures, work flow and format, use some discretion in clear cut situations however any matters outside the guidelines are to be referred to the Manager on procedural matters and Account Underwriters on technical matters. He/she will be required to co-ordinate multiple parties to complete work.

Major Duties and Responsibilities

· To provide Account Management Services to the allocated Global Accounts from the Multinational Outwards Portfolio.

· To work with Chubb Business Solutions (CBS) team to ensure that all administrative activities in connection with global programmes are carried out in time and to a high level of quality.

· To be the focal point for all technical matters arising on multinational insurance programmes and to ensure that all Client Service Executives and Assistant Client Service Executives are fully aware of and in compliance of, all internal Chubb and external regulations on all accounts serviced by the Singapore Global Service team.

· To be the focal point for underwriters and all Chubb internal partners requiring advice on the servicing, support and control of multinational accounts.

· To attend client/broker meetings and support Chubb’s business development activities

· To ensure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programs.

· To provide advice and coaching where appropriate to the Client Service Executives and Assistant Client Service Executives.

· To build strong relationships with Clients, their brokers and become the focal and contact point for all service matters relating to their accounts.

· To work alongside the Global Client Executives and Underwriters on new business acquisitions and to develop our service proposition.

Requirements

· The ideal incumbent will have more than 5 years relevant Insurance qualifications or equivalent.

· Possess relevant knowledge on Multinational program arrangements and reinsurance agreements required between Affiliate and Non-affiliates.

· Demonstrated strong ability and technical competence especially Property and Casualty lines on servicing Multinational Business platform.

· Ability to monitor and report on adherence to service levels, understand production service issues and assist with resolution.

· Excellent communication and interpersonal skills to work effectively with in-country managers, partners, and brokers.

· Manage and responsible for the end to end process of Mulitnational programs handling.

• Generate timely and accurate service reports as per the required standards.
• Provide technical training and technical presentation to client and inter-company.
• Provide remote technical support to existing and new client by email and phone.
• Support sales in technical meeting and onboard survey activities.
• Handle pre and post administrative work.
• Ad hoc duties

Requirements:

• Min Diploma/Degree in Engineering
• Min 2 years of servicing experience in the Marine Industry
• Good analytical & solving skills coupled with minimum sales/marketing skills.
• Strong interpersonal & communication skills, especially influencing skills.

Interested & qualified applicants, please forward your latest CV in MS word format to [email protected]

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Our Team

Mission of Global Live Service Architecture team is Build Real-time Interactive Architecture, Safeguard Global LIVE. And our vision is Create Technical Leading Global LIVE Architecture. Join us, you can deal with huge tech challenges, such as strict compliance requirements and complex global datacenter environments, and make LIVE a more stable, better performance, resilience and efficiency platform.

Job Description

1. In-depth understanding LIVE scenes, constructing a stable and reliable core business architecture

2. Building advanced compliance-ideal architecture, a global low-latency and high-consistency system

3. Confronting challenges in global multi-datacenter environments and multiple market regions, establishing a leading research and development quality and efficiency system

4. Participating in global collaboration and driving the implementation of technological innovations

Qualifications

1. Bachelor's degree or higher in a related field, solid understanding of computer science fundamentals, operating systems, and networks

2. Proficient in at least one programming language, familiar with microservices and common software architecture patterns

3. Capable of systematic problem-solving, excellent in abstracting issues, and possessing good communication skills and responsibility

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Our Team

Mission of Global Live Service Architecture team is Build Real-time Interactive Architecture, Safeguard Global LIVE. And our vision is Create Technical Leading Global LIVE Architecture. Join us, you can deal with huge tech challenges, such as strict compliance requirements and complex global datacenter environments, and make LIVE a more stable, better performance, resilience and efficiency platform.

Job Description

1. Responsible for the development and optimization of Core Service

2. Optimize global data storage consistency

3. Tech optimization includes CAP theorem, cache systems, various database governance, etc.

Qualifications

Job Requirements

1. Preferred experience in multi-datacenter architecture optimization, high concurrency and availability system design, and relational, kv and graph databases

2. Bachelor's degree or higher in a related field, solid understanding of computer science fundamentals, operating systems, and networks

3. Proficient in at least one programming language, familiar with microservices and common software architecture patterns

4. Capable of systematic problem-solving, excellent in abstracting issues, and possessing good communication skills and responsibility

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Our Team

Mission of Global Live Service Architecture team is Build Real-time Interactive Architecture, Safeguard Global LIVE. And our vision is Create Technical Leading Global LIVE Architecture. Join us, you can deal with huge tech challenges, such as strict compliance requirements and complex global datacenter environments, and make LIVE a more stable, better performance, resilience and efficiency platform.

Job Description

1. Responsible for the development and optimization of Core Service

2. Optimize global data storage consistency

3. Tech optimization includes CAP theorem, cache systems, various database governance, etc.

Qualifications

Job Requirements

1. Preferred experience in multi-datacenter architecture optimization, high concurrency and availability system design, and relational, kv and graph databases

2. Bachelor's degree or higher in a related field, solid understanding of computer science fundamentals, operating systems, and networks

3. Proficient in at least one programming language, familiar with microservices and common software architecture patterns

4. Capable of systematic problem-solving, excellent in abstracting issues, and possessing good communication skills and responsibility

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve, Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

Responsibilities

- In-depth analysis of the Global Live streaming business and tech architecture, identify potential risks and probable evolution based on business development direction and to form solution

- Improve System quality and engineering efficiency

- Optimize standard operating procedure and standards

- Be Involved in researching and developing basic services, implementing high qualified throughput and consistency under complex global distributed scenarios;

Qualifications

- BS/MS Degree in Computer Science or related major, deep understanding of computer architecture, data structures and algorithms, in depth knowledge of common databases

- Experience in an Internet company, familiar with microservice architecture design;

- Deep understanding of software design pattern;

- Proficient in at least one of the following languages: Go, Python, Java, C++;

- Large scale client-facing industry project development experience; Extensive experience in high scalable, highly available, distributed and mission-critical systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey.

Responsibilities:

• Lead, mentor, and motivate a diverse team of 20 customer service agents (onshore and offshore)
• Provide day-to-day guidance and support to the team in resolving challenging customer situations
• Work with business tools to monitor calls, emails, and chats to ensure a world-class experience is being delivered
• Make educated decisions, born out of empathy, to drive customer satisfaction across internal and external channels
• Drive team to meet and exceed metric expectations; understand how to leverage the team to improve outcomes and take action to meet goals
• Knows and supports company procedures & SLAs; regularly reviews procedures, processes, and guidelines.
• Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
• Reviews reports and takes action based on analysis to reinforce strengths and effectively address areas of opportunities
• Create an environment of continuous improvement and employee engagement

• All-hands-on-deck attitude with an ability to remain calm and excel under pressure
• Fluent English with excellent communication skills, both written and verbal. Proficiency in Chinese will be an added advantage
• At least 3 Year(s) of working experience in the related field is required for this position
• Proficiency in CRM software, such as Zendesk and Salesforce
• A successful track record working in a high-volume environment
• Able to solve problems by thinking analytically and creatively
• Familiar with the latest e-commerce trends. Regular and reliable attendance is an essential function of this position
• High flexibility during busy period
• Ability to empathize with and prioritize customer needs
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Annual increment
• Performance bonus
• Free flow snacks and Bubble Tea Friday!

Job Description

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project
• Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities
• Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
• Build and maintain strong relationships with customers, vendors, stakeholders to understand their preferences, requirements and feedback
• Communicate effectively and professionally with customers, vendors, stakeholders, colleagues and other departments within the organization
• Provide administrative support assistance and other ad-hoc jobs if required

Requirements

• GCE 'A' Level with 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• Good organizational and time management skills
• Attention to detail and a commitment to providing high-quality service
• Ability to work independently and collaboratively within a team
• Flexibility to adapt to changing customer needs and work schedules
• Knowledge of industry-specific products or services (preferred)

Sport Programme Manager
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
Working days: Mon - Fri
Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
Working location: Ubi
Salary: $3,500 to $5,000

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Requirement:

• Degree in any discipline from a recognized institution are welcome.
• To possess at least two to three years of relevant working experience

• Main support towards on-going projects related to marketing automotive services in the Asia-pacific region
• Market research of automotive trends and technology to form a strategy of product services offerings for Asia-pacific region
• Benchmark existing services programs and methodologies and propose recommended improvements to identify growth areas
• Support in the definition of online training strategies and development of training modules for China, Australia and ASEAN
• Monitor and evaluate training and helpdesk program’s effectiveness, success and ROI periodically and report on them
• Handles regional reporting for Technical Services Portfolio

about the company

Our client is a leading global power provider with a strong history and presence globally. They’re looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.

about the job

• Responsible for the commissioning, troubleshooting and repair of marine generators.
• Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
• Generate service reports to customers in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigate root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
• Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensure all technical and training documents are up-to-date and organized.
• Standby support and 24/7 emergency call for customer support.
• Provide specific training to distributors and dealers for service and troubleshooting skill sets

job requirement

• Diploma/degree in Electrical/Mechanical Engineering
• Minimum 3 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
• Communication will be required with Taiwan & China customers
• Willing to work in the West

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Job Descriptions:

• Attending to field service duties, troubleshooting and repairing various marine equipment such as Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics, and Davits.

Job Requirements:

• Solid electric, hydraulic & mechanic knowledge, with background either as a former maker's engineer (MacGregor, Liebherr, IHI, Mitsubishi)
• Good Ship's Electrician (Electric Technical Officer) who has sailing experience on bulkers with deck cranes.
• 3-5 years' experience in the industry.
• In-depth knowledge and understanding of PLC-controlled electro-hydraulic cranes and hydraulic machinery.
• Proficiency in reading and comprehending electric and hydraulic diagrams.
• Ability to independently troubleshoot electrical, hydraulic, and mechanical issues.
• Capability to lead a team of mechanics and oversee significant repair projects as a Lead Engineer onboard, during voyages, and in Ship Yards.
• Proficiency in writing technical reports and communicating effectively with owners' representatives.
• Previous experience as an Electrical Officer (E/O) on bulker vessels equipped with deck cranes would be beneficial.
• Prior employment as a service engineer with a leading deck crane manufacturer would be advantageous.
• Familiarity with variable frequency drives (VFD) would be advantageous.

Benefits Summary:

• Up to $3200
• 5 days
• Working Location: Clementi
• Company transport provided at MRT Station

Responsibilities:

• Import, Export & Transfer coordination
• Liaison with warehouse staff on all goods receipts and goods release
• Ensure inventory management are well recorded
• Follow up and keep updated of department KPI
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Benefits Summary:

• Up to $3100
• 5 days
• Working Location: Clementi
• Company transport provided at MRT Station

Responsibilities:

• Follow up on shipment progress and ensure goods are delivered in a timely manner
• Handling process order, verifications and follow up with customer orders
• Coordinate with shipping operators of the status delivery and loading scheduled
• Handle customer complaints and building good rapport with customers
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Be the difference.

If making a difference matters to you, then you matter to us.

We are now looking for an Senior Customer Success Specialist, APAC; you will act as a strategic partner to our enterprise customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful customers. In this role, you will initially report to the General Manager, Pacific.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 2 days/week).

ABOUT THE ROLE

• Responsible to reach out to customers proactively off renewal cycle to understand customers’ situation, and help them solve challenges, directly or by channeling their request to Support & Professional Service teams
• Back up retention teams in peak periods or when coverage is needed
• Provide inputs for the creation of a customer health index, they need to understand risk of churn, and share with account manager and retention teams
• Work with Sales, Professional Services, Product & Support colleagues to address customer needs and ensure best practice product utilization.
• Position as a key point of escalation for designated accounts, to ensure the product can react and evolve to changing customer requirements.
• Understand customer requests that require product updates, qualify them and channel them appropriately to the Product Management team
• Share with enterprise customers the product / company / market messaging designed by our Marketing team
• Passionate about our customers’ experience, you will build and maintain that experience for all customers in your portfolio.
• Become an expert on our product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points.
• Drive awareness of regional user groups and speaking opportunities at Customer Appreciation Events
• Use customer management tools to track customer communication, issues and metrics.
• Drive close collaboration with implementation partner and Professional Services;
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
• Drive high overall customer NPS rates
• Contribute to the future development of the Customer Success initiatives and strategy.
• Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, onboarding and/or customer success focused).
• Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
• Attend key design review sessions, review project milestones, attend key project management sessions.
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.
• Engage customers in user groups, focus groups and annual conferences

ABOUT YOU

• Bachelor's Degree in business, sales, marketing, or related field
• 5 years of account management experience in software
• Strong computer literacy, experienced with SalesForce.com and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Experience with CRM tools i.e. SalesForce.com
• Working within a multi-division organization with various sales and marketing channels
• Working in or with products/services related to software industry preferred
• Understanding of enterprise and public sector relationships a plus
• Experience working independently
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint and Outlook) & presentation tools
• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Fluent in English; other Asian languages a plus
• Some travel may be required across the region

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
• Complete customs competency test and able to file for customs entry whenever necessary/required.
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
• Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
• Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely.
• Develop good rapport with the customers.
• Ensure all data are entered into system timely and accurately.
• Ensure that freight and handling charges are billed to customers timely and accurately.
• Prepare and submit reports timely whenever required.
• Take up additional tasks as required to meet department's needs.

Other skills

1. Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
2. Good interpersonal and problem-solving skills
3. Good communications skills with good command in written and spoken English.

6-month contract (maternity cover) - Asset Transfer Service and Document Verification

Responsibilities

• Perform independent verification of client’s instructions

• Perform Independent Call Back to clients for High Risk Transactions as a form of anti-fraud deterrence

• Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two

• processing locations (SG and HK)

• Support quarterly Periodical Fee processing

• Process Closure of Accounts and all their related requests

• Perform Signature Verification for non-account life cycle related documentation

• Process new, renewal or termination of Bankers Guarantee for credit card clients

• Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers

• (EAM) respectively Regulatory Responsibilities &/OR Risk Management

• Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter parties

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

Requirements

• Meiculous and accurate in executing work assigned with a strong risk control approach

• Able to multi-task and work under time sensitive environment

• Team player with the capability to work independently

• Excellent inter-personal skills

• aAble to take initiative Professional and Technical

• Previous experience in back office functionality is an advantage

• Good Knowledge of asset transfer

• Good Knowledge of MS Office software applications, Macros and Visual Basic knowledge as well as an aptitude for technology

Salary: $3000 - $3300

Location: Changi business park

5 weekdays

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24431

Tel: 6233 0450

HP: 8755-5290

Bryan Huang (R22104680)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang | Registration No: R22104680

About us:

Toby's Estate originated in 1997 in Woolloomooloo, driven by a simple mission: to roast exceptional coffee and foster a family-like environment.

Fast forward 26 years, our spirited team stands united—a cheerful band of unconventional individuals driven by a shared passion for achieving remarkable feat. We remain at the forefront, continuously challenging the boundaries of premium specialty coffee. And now, Toby's Estate has made its mark in Singapore, spreading our commitment to excellence across new horizons.

About the role?

• Work alongside our FOH and barista team to ensure that every cup of coffee that leaves our hands is at the same high-quality standard.
• Provide an excellent coffee experience to our Toby's customers.
• Lead by example and motivate those around you, service, and a spirit of genuine hospitality.

· Opportunity for growth and development in the specialty coffee industry

This is a part-time role working at least 15 hours across the week including 1 weekend.

Who are we looking for?

• A genuine love for coffee and the hospitality industry and is eager to share their knowledge and experience.
• The ability to build strong relationships with both coworkers and our customers.

· Demonstrated ability to remain composed and efficient while working under pressure.

What’s on offer?

· A fun and creative working environment, working as part of an engaged and enthusiastic team.

· Development of coffee knowledge, technique and understanding

· As much coffee as you can drink and free staff meal!

Responsibilities:

• Diagnose and troubleshoot issues with marine engines, auxiliary engine, steering systems, and other components etc.
• Perform repairs on inboard and outboard engines, including fuel systems, cooling systems, and exhaust systems.
• Conduct routine maintenance to ensure all shipboard system are working in satisfactory order.
• Ensure the cleanliness of ship and engine room when onboard
• Provide detailed reports on work performed and explain the nature of repairs and services to customers.

Safety and Compliance:

• Adhere to all safety protocols and regulations to ensure a safe working environment.
• Ensure compliance with environmental regulations related to marine service and repairs.

Documentation and Reporting:

• Maintain accurate records of services performed, including time, parts used, and labour.
• Utilize service management software to log and track repairs and maintenance tasks.

Team Collaboration:

• Work closely with other technicians and service team members to ensure efficient workflow and customer satisfaction.
• Assist in training and mentoring junior technicians as needed.
• Any other duties as assigned.

Job Requirements:

• Diploma or equivalent; technical certification or associate degree in marine mechanics or related field preferred.
• Minimum of 2 years of experience in marine service and repair.
• Strong mechanical aptitude and problem-solving skills.
• Proficiency with diagnostic tools and marine service equipment.
• Knowledge of marine engines, aux engines and cargo pumps.
• Ability to read and interpret technical manuals and schematics.
• Ability to lift heavy objects, work in various weather conditions, and perform physically demanding tasks.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Novena

Mondays-Fridays: 8.30am-6.30pm

1 year contract

The job holder will provide administrative and operational support to the Training & Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner. You will also be involved in administrative work and other helpdesk services as required, to support the business functions of the organisation.

The job holder needs to have analytical skills to understand queries received through various service touchpoints and provide appropriate advice in accordance with existing guidelines and have strong writing skills to be able to craft professional replies to members of public and party candidates.

Requirements

• Diploma in any field
• Service quality mindset, with at least 3 years of relevant customer service experience
• Proactive team player with strong verbal and written communications and interpersonal skills
• Basic knowledge of MS Office applications (Microsoft Word, Excel, Outlook etc)
• Prior working experience in the Public Service Counters will be an advantage
• Must be prepared to work extended hours under pressure during the election period
• Singaporean only

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6185

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Handle customer inquiries and feedback via calls and email.
• Liaise with customers and collaborate with the operations team to address and resolve shipment delivery issues.

Requirements:

• GCE O level and above
• At least 2 year of Customer Service experience in Airfreight/Courier industry.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Novena

Mondays to Fridays: 8.30am-6.30pm

1 year contract

The job holder will provide administrative and operational support to the Training & Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner. You will also be involved in administrative work and other helpdesk services as required, to support the business functions of the organisation.

The job holder needs to have analytical skills to understand queries received through various service touchpoints and provide appropriate advice in accordance with existing guidelines and have strong writing skills to be able to craft professional replies to members of public and party candidates.

Requirements

• Diploma in any field
• Service quality mindset, with at least 3 years of relevant customer service experience
• Proactive team player with strong verbal and written communications and interpersonal skills
• Basic knowledge of MS Office applications (Microsoft Word, Excel, Outlook etc)
• Prior working experience in the Public Service Counters will be an advantage
• Must be prepared to work extended hours under pressure during the election period
• Singaporean only

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6185

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394