Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with with appropriate vendors/department to resolve any issues.
• Submit dental claims vis CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Experience in customer service or reception duties (preferred)
• Minimum Diploma
• Possess good communication skills
• Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
• Career returnees are welcome to apply
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities

Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

Role and Responsibilities

• Meet & Greet client(s) on the first day of training

• To conduct facilities & safety briefing to client(s)

• To welcome client(s) in a friendly, highly respectful manner and to be the main point of contact for client(s) during their training

• Interacts with client(s) and answers all customer questions especially on course requirement

• Assist with client(s) CAE check-in processes to ensure collection of appropriate pa­perwork

• Security clearance submissions to stakeholder(s) for approval

• Long term pass application submission for internal customer(s)
• Working closely with the other departments (Training, Sales, Technical, Finance and Scheduling) to assist client(s) with any issues/ concerns
• Assist E-entry visa application for client(s)

• Issue Letter of Visa invitation and/or Letter of Business invitation for internal and external customer(s)

• Support on lodging and logistic for client(s)

• Pre-training package information to be sent prior to training

• Send calendar invite to client(s) for meeting(s) and/or other matter(s)

• Coordinates and schedule media tour(s) and/or site visit(s) planned

• Relays information regarding advisories or memorandum(s)

• Monitor and answer any inquiries about products, training and services received via phone, email and online

• Provide quality customer service on every call received and communicate clearly and effectively with caller. Ensure a warm call transfer is done if there is a need for the caller to speak to other department(s) or personnel for assistance or enquiry
  Send survey email to client(s) daily and approach client(s) to share their feedback
• Inventory check and requisition
• Manage the customer lounge hygiene and supplies in order

• Support administrative matter(s) request by client(s)

• Planning, coordinating and organise meeting(s) for stakeholder(s)

• Collect mail, sort, and allocate. Outgoing mails to be recorded prior mailing out

• Incoming and outgoing courier services
  Responsible in accommodating training booking request(s) submitted by airline planner(s)
• Responsible in planning airlines training roster in the Gemini system
• Publish Instructor(s) and Airline(s) confirmed training schedule(s)
• Notify instructor(s) and crew(s) of their planned simulator session(s)/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute change(s)
• Resolve scheduling and instructor qualification conflict(s)
• Ensure all event(s) are assigned to appropriate regulation(s) 
• Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
• Liaison between internal and external customer(s) for classroom booking request and instructor’s assignment
• Any simulator delay/Aircraft on ground, to notify the respective customer(s)
• Ensure crew name(s) are assigned to the training session(s)
• Responsible to review the journey log on the last day of the month
• Responsible to communicate with finance and airline planner(s) on month end closing matter(s)
• To ensure smooth daily operations of pilot training(s)
• Respond to queries from instructor(s), crew/customer(s) and other relevant parties
• Any other duties as may be required

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Job Scope and Responsibilities

· Provide friendly, quality service

· Highlights special promotion, give recommendations of menu, take orders and serve of food

· Able to use POS accordingly

· Able to handle customer feedback and service recovery

· Have knowledge in every dish and beverage served to provide explanations

· Coordinating with kitchen staff to ensure smooth and efficient operations

· Ensure cleanliness and hygiene are kept up to standards all time

· Attend staff training

· Receive phone reservations

· Monitor and manage inventory

· Able to fulfil other required service related delegations

Requirements

· 5 1/2days a week (44 hours/Week)

· Be punctual

· Be responsible and have initiative

· Willingness to learn and receptive to feedback

· Demonstrate a positive attitude

· Able to adopt to a fast paced work environment

· Good personal grooming and hygiene

. Able to work on weekend and public holiday

Benefits

· Meals provided

. Medical Benefit

. Staff discount

Supplemental pay types:

• Overtime pay
• Performance bonus
• Tips

Who are we?

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Food & Beverage, we rely on you to

• Interact and engage with restaurant guests and maintains high quality service standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Engineering , we rely on you to

• Manage, coach and supervise the engineering technicians
• Maintain electrical and mechanical plant & equipment of the hotel
• Manage the engineering programmes
• Organize the record for the future planning

We are looking for someone who:

• Has a passion for Engineering
• Understands engineering equipment in a hotel
• A friendly, helpful and trustworthy leader
• Enjoys taking on a new challenge
• Not afraid to take up new challenges
• Always prepared
• A motivator and a self-starter

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping (Laundry Attendant), we rely on you to

• Ensure hotel linen and employee uniforms are in good condition.
• Ensure sufficient linen is available for the day’s operation.
• Manage guest laundry/Dry cleaning request according to the hotel Standard Operating Procedures.
• Assist in reviewing linen inventory

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

[What you will be working on]

The Customer Relations (CRR) department performs the Corporate Communications role at the College. It oversees matters related to college event management, marketing communications as well as school/corporate visits as part of networking and outreach endeavours.

As a Head/Senior Officer, you will be expected to:

- Manage the operations of the Experience ITE Centre - a centre set up to promote the ITE brand of education to secondary school students

- Promote and market ITE courses to secondary school students, through outreach efforts and programmes

- Plan, manage and support projects related to events for outreach to students, teachers and parents through career fairs, talks, workshops and learning journeys

- Manage student leaders in relation to the promotion of the College

- Aid in the College’s social media engagement efforts

- Assist with other CRR-related functions including branding and promotion campaigns as well as coordination efforts with regards to the hosting of international visitors.

[What we are looking for]

- You are a team player with minimum 2 years’ experience working either in outreach, marketing or corporate communications.

- You should possess good interpersonal and communication skills, able to project manage, multitask and cope well under pressure.

- You believe in and enjoy working with young adults,

- Those who are well-equipped to analyse customer interactions and feedback, identify patterns and trends, and make data-driven decisions to improve customer satisfaction and overall performance indicators, will be considered favourably. 

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Concierge, we rely on you to

• Provide a personalized guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

We are looking for F&B Administrator to join our team!

Job Summary:

Responsible for assisting the F&B Manager, Outlet Manager with the administration and running of the F&B division. Assist Managers to meet or exceed designated efficiency and service standards. Primarily responsible for organizing work and follow up / tracing pending projects.

As a F&B Administrator, we rely on you to:

• Handle the daily administrative workflow such as reports, forecast & budget and other related correspondence.
• Assist F&B Managers and Executive Chef with their assigned duties.
• Ensure all contracts with F&B partners are maintained and up to date.
• Follows up on promotion details, upon instruction to ensure that necessary promotional materials (manuals, flyers etc.) are prepared.
• Performs other related duties as assigned.

We are looking for someone who:

• At least 2 years of experience in F&B Administration
• Has a passion for Food & Beverage operations
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Stewarding (house steward), we rely on you to

• Cleaning and maintenance of assigned F&B equipment and kitchens
• Ensure that correct procedures are followed
• Prepare adequate and appropriate equipment for F&B
• Follow hotel's hygiene and sanitation standards during duties

We are looking for someone who:

• Preferably has experience working in a hotel background
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Committed to maintaining quality standards
• Willing to work shifts

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Front Office, we rely on you to:

• Provide a best-fit solution to fulfil the customer needs
• Ensure smooth efficient guest services at all times
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping Coordinator, we rely on you to

• Co-ordinates all calls received in the Housekeeping department to ensure proper recording and follow-up.
• Attends to all guest requests within the stipulated standard of the hotel.
• Assists all administrative duties in Housekeeping.
• Updates and prepares proper documents for filling.

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.

• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion

• Supporting business users and the application team in their digital initiatives.

• Planning, designing, assessing and implementing new technology platforms.

• Assist in managing IT Core infrastructure budget and handling financial procurement activities

• IT vendor management.

• Ensuring all documentations are up-to-date.

• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.

• Planning and executing business continuity plan, including disaster recovery.

• Acting as 3rd level support for infrastructure-related cases.

• Working with EDB’s Overseas Offices to provide 24x7 IT services 

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:

• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.

• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management

• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management

• Incident Management

• Problem Management

• Inventory Management

• Security and Patch Management

Experience with the following:

• Cloud Technologies

• Database and Storage Systems

• Next Generation Firewalls (NGFW)

• LAN and WAN networks (including Wifi )

• General Datacenter Technologies 

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.

• Cisco Networking.

• Palo Alto, Checkpoint or Fortinet NGFWs

• MSSQL database

• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.

• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.

•  Proficient in written and spoken communication skills.

• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.

• Possession of the following certifications would be advantageous.

• CITPM / PMP certification

• CCNP certification

• Microsoft Certified Solutions Expert (MCSE) certification

• AWS or AZURE professional certification

• ITIL v4

• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

Role Description

• Billing, checking patient's details, past invoices, appointment records, and checking payment records using Clinic Assist software
• Assist in appointments, operating theatre, ward, and other related bookings
• Assist in patient queries and divert calls to relevant parties
• Advise patients whether cashless payments can be extended for their visits
• Submission of claims through various insurance portals
• E-filing of patient details/chats with patients
• Prepare instruments and assist the surgeon independently for minor surgeries
• This role will require standing in as a chaperone for patients

Requirements

• Able to use Microsoft Office
• Friendly, positive, meticulous, and a team-player
• Service-oriented
• Willing to learn
• Relevant clinic experience prior would be preferred
• 5.5 days: Monday - Friday 9.30 am to 6.30 pm, Sat (half-day morning) 9.30 am to 1.30 pm
• no shift

Closed on Public holidays and Sundays.

WhatsApp only to 96584362

Job Highlights

• Competitive salary and attractive commission
• Work in a dynamic and creative environment
• Training, mentoring and advancement in a fast growing company

Job Description

As a Customer Service Executive, you will be responsible for delivering exceptional service to our customers, sharing expert product knowledge and driving sales with enthusiasm and professionalism.

You will greet and assist our customers visiting the showroom, addressing their needs and preferences.

You will also manage and maintain a clean and organized showroom to enhance the shopping experience.

You will provide support via the hotline, including responding to messages, addressing customer questions or concerns, providing estimates based on their specific needs and requirements and scheduling site visits for customers.

You will attend to the client requests for servicing and coordinate the scheduling with our service team.

In addition, you will maintain records on the Customer Relationship Management (CRM) platform, ensuring accurate documentation.

What will the Right Person look like?

• Applicants with a Diploma/Degree in Business or related field, with a proven experience in retail sales or customer service related roles are welcome to apply.
• You can commit to work on Saturdays / Sundays.
• You have a passion for excellent customer service and sharing our products with the customers.
• You have excellent communication and interpersonal skills.
• You have a strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Responsibilities:-

• Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

• At least a tertiary education (in any discipline)
• Proficient in Microsoft Office applications
• Strong writing and analytical skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 23 Mar 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.