The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Job Description

• Provide service according to procedures and standards established by the F&B Department.
• Be familiar in all service techniques.
• Assist in all pre-opening / closing duties.
• Ensure proper set up of tables and cleanliness of cutleries.
• Assist in greeting and seating of all customers.
• Be familiar with menu and be aware of current promotions.
• Be constantly positive and cheerful and be willing to assist all customers.
• Present checks in an appropriate and timely manner.
• To obtain feedback from customers and forward them to the attention of superiors.
• Report problems in a timely manner.
• Be familiar with Club rules, procedures and operating hours.
• Carry out any duties that may be assigned to you from your superiors.

Job Requirements

Qualifications

• Minimum "O" Levels and equivalent

Experience

• 1 year of relevant experience preferred

Skills & Knowledge

• Able to work long hours and on weekends and Public Holidays
• Able to work under pressure
• Bilingual in English and another language.

Job Responsibilities: Customer Provide a high quality, first level of support to all stakeholders in resolving issues and ensure that a clear customer focus is maintained and that support calls are dealt with inside agreed service level agreements (SLAs). Ensure the Service requests, issues and Problems tickets are logged in ITSM ticketing system. Escalate more complex server and system operation issues to the relevant level 2 and 3 teams and ensure a timely resolution and closure of tickets within SLAs. Other/ Control Perform OVS system related operations, monitoring OVS cut off times to ensure users printing devices are offline. Monitoring of OVS daily transfer of batch printing files to outsourced vendors are completed timely and reports are delivery for external print processing. Document and update the monitoring procedures and escalate any unusual activity. Perform the daily scheduled tasks and ensure these are carried out in a timely manner. This includes but not limited to daily CTS download and OM processing. Endure the provision and delivery of a support services within operationally agreed targets during the approved service hours. Ensure that both Ad-hoc request and daily tasks and activities are maintained within agreed service and operating levels and that support levels are maintained adequately. Contribute towards the team's strong service delivery ethos placing customer service and responsiveness as primary focus. Adhere to all company policies as well as guidelines. Job Requirements: Minimum 2 years of customer service experience in IT environment. Comfortable to do shift work and work on weekends and public holidays Experience in Data Center operation functions, performing monitoring and daily tasks. Experience in handling customers call and good problem escalation skill. Good interpersonal skills and communication skill to deal effectively with others. Ability to organize priorities to ensure that requests are completed on time. Knowledge in IT computer operation. Handling daily operation of running batch job, monitoring and handling of external printing service. Helpdesk or Service Desk customer handling experience meeting customer satisfaction. Added advantage with industry certification in ITIL Foundation or ITIL intermediate Certification. We regret to inform that only shortlisted applicants will be notified. 10054606 - WD

At OCBC, we uphold integrity as one of our core values and place a strong emphasis on having a strong compliance culture. The Business Compliance Service Manager role within the EmB Business Compliance Team is responsible for reviewing and carrying out surveillance work on Corporate accounts (Emerging Business) to manage risks pertaining to anti-money laundering, counter-terrorism financing or economic and trade sanctions. The Business Compliance Service Manager is expected to be highly accurate and meticulous in analysing account transactions. When a transaction or event poses a risk to the bank (reputational or potential breach of law, sanction of regulation), the successful candidate is expected to identify and recommend or take remedial action to mitigate the risk. The candidate is thereafter required to complete reviews within the stipulated timeframe. Are you ready to develop your potential within OCBC's EmB Business Compliance Team? Essential Duties and Responsibilities: • Perform various types of triggering event reviews on customer accounts in a timely and efficient manner • Identify, analyze and escalate potential AML risks • Generate independent recommendations regarding AML risks • Liaise with customers or Relationship Managers to obtain updated client information • Identify and escalate any unusual activity or transaction activity inconsistent with client profile and file UTRs where required • Collaborate with business users and project team members on problem resolution, project initiation, implementation and post implementation support • Conduct research via available Bank systems, commercial databases and the internet • Contribute to developing and ensuring a compliant culture within the business users Growth opportunities: During your time with us, you can expect to: • Enrich your knowledge on local regulations, bank controls and AML risk within the Emerging Business • Be part of an environment that supports your development and recognises your achievements • Make connections that will advance your career in the business banking industry • Sharpen your interpersonal, analytical and research skills Qualifications Qualifications: We are looking for degree holders who possess: • Minimum 1 year of relevant experience • Good grasp of local regulatory, KYC and AML guidelines and good awareness of bank controls and AML risk • Proficiency in MS office applications, World check or Factiva • Keen eye for detail and excellent communication and interpersonal skills • Excellent command of spoken and written English and/or other languages • Ability to articulate thought processes clearly, concisely and effectively • Ability to multi-task and work well in high pressure environment to meet deadlines Join OCBC in shaping our compliance culture for our customers and communities today.

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Responsibilities Support Relationship Managers in daily operations to enhance customer experience, including handling customer enquiries, rate fixing for deposits and loans, account opening, coordinate/ liaise with relevant parties on customer due diligence (CDD)/ periodic reviews maintenance of customer records and files. Ensure documentation is complete and that all approvals, facility and security documents are in place at all times. Follow up on submission of clients' financials for spreading and assist Relationship Managers in preparing the necessary documents for credit application / review. Preparation of offer / variation letters and follow up on documentation aligned with stipulated terms and conditions. Follow up on submission of periodic documents (e.g. insurance policies, valuation reports etc.) from clients or relevant parties, and assist Relationship Managers to address queries on such documents. Additional duties including ad hoc projects supporting Relationship Managers and team in sales and marketing. Requirement s Minimum Diploma holders, with at least 2 years of relevant working experience in a banking environment. Good understanding of the Corporate Banking business and related banking products. Good communication and interpersonal skills. Able to multi task and work independently. Service-oriented and a team player Proficient in Microsoft Office applications. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.