Job description

Making & receiving customer inquiry calls.
Handling customer complaints.
Collecting & analysing customer feedback.
Responding to customer reviews.
Support software training & software installation with customer
Intervention driver fatigue cases for commercial bus & SME companies
Assist in the retrieval of camera footage for customers
Prepare usage report for sales team for grants claim
Prepare telematic reports for customers to improve driver behaviours & help
reduce accident cases
Data analytics for software & product accuracy
Back-end QC check for new vehicle installation project
Observe & monitor for server performance
Arrange CCTV installation or maintenance booking with the customer

Additional Information:

Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among the customer service team
Attentiveness and patience
Time-management skills
Ability to find positivity in any situation

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Descriptions

We are seeking a passionate and professional Service Crew Member to join our team. The ideal candidate will be dedicated to providing high-quality service that enhances our guests' dining experience and upholds the standards of our Michelin Star status.

• Greet and welcome guests with a warm and friendly demeanor.
• Provide detailed information about our menu, including knowledge of Japanese-Italian fusion dishes, ingredients, and preparation methods.
• Take orders accurately and communicate effectively with the kitchen staff.
• Serve food and beverages promptly, ensuring presentation aligns with the restaurant's high standards.
• Maintain cleanliness and organization of the dining area, including setting and clearing tables.
• Handle guest inquiries and resolve any issues with professionalism and poise.
• Assist in inventory management and restocking of dining room supplies.
• Collaborate with the kitchen and management team to ensure a seamless dining experience.
• Stay informed about current culinary trends and Japanese-Italian fusion cuisine.

Job Requirements

• Basic knife skills
• Food hygiene certificate
• Knowledge of basic cookery methods
• Fresh graduates are welcome

Working hours

• 5days
• Mondays to Fridays : 10am - 3pm, 5pm-10:30pm
• Saturdays : 2:30pm - 10:30pm
• Sundays : Not working

• MNC
• Mon to Fri, 8.30am to 5pm
• location: West

Responsibilities:

• Order management, from order entry to providing order acknowledgements to customers/affiliates
• Set up customer info records for order entry; listing, customer material no & description, price, etc
• Co-ordinate the creation or extension of new sold/bill for us in plants.
• Raise SAP Notifications for customer complaints.
• Issue debit and credit notes with compliance to approval process
• Input Late order reason (LOR) for orders with late delivery.
• Handles inter-afffiliate transfer pricing quotes.
• Liaise with customer on order changes, enquires and any request.
• Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
• Handle shipping and regulatory related documentations
• Negotiate Letter of credit

Requirements:

• Min. Diploma in Business Administration, Marketing, Supply chain, Logistics
• Min 1 year of customer service or supply chain experience in a manufacturing or trading environment
• Knowledge of SAP preferred

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items

Job Description:

• Handling all incoming and outgoing shipments
• Process customer’s orders/ enquiries timely and accurately and timely responses to emails and requests (internal and external)
• Handling LCL documentation
• Monitor vessel schedule via PSA PortNet, SATS or SIA
• Ensure all customers’ standard operating procedures are followed and updated
• Liaison work with drivers, customers, external vendors and etc
• Manage all customer enquiries
• Resolve operational issues encountered
• Plan, arrange and monitor the deliveries and shipments of the loose cargo
• Identify any risk factors that may impact efficiency and safety during transport execution
• Coordinate closely with the drivers and team of internal coordinators to ensure smooth and efficient transportation
• Review daily transport operational activities and ensure all delivery activities are carried out within schedule in a very efficient and cost-effective manner
• Schedule vehicles for routine servicing / repairs / LTA inspection
• Meet compliance at all times
• Perform any ad-hoc tasks/projects as assigned

Requirements:

• Minimum 1 year experience in Customer Service (Transportation Industry)
• Familiar with PSA PortNet, SATS or SIA
• Minimum 2 years’ experience in Logistics & Supply Chain (Transportation industry preferred)
• Strong communication, presentation and customer service skills
• Reasonable knowledge of Singapore roads, yard and port operations
• Ability to perform under a fast-paced and performance driven environment
• Able to work independently with pro-active attitude
• Ability to communicate with one other languages a plus
• Good communication and customer service skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Kar Mun

EA Personnel Reg No: R2089894

Who we are

COL is an independent neighborhood restaurant and bar on Keong Saik Road focusing on a high quality, seasonal food offer with an emphasis on sharing and coal and wood fireplace cookery. With a casual but elegant service style that we’ve become known for, exceptional wines and cocktails we’ve built a strong local following and we’re looking to continue doing this for the year ahead.

Role:

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

What we are looking for:

• 1 - 3 years of relevant work experience
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts
• Able to work on Public Holiday and Eve

Key Benefits:

• Sign-on and Referral Bonus
• 5-day work week (Tuesday to Saturday and every last Sunday of the month)
• Flexi Benefits
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL & 1880
• Meal Allowance $168
• Transport Allowance $100
• 14 Annual Leave (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalisation, TCM)

Job Description

• Play an important role in preparing, contributing, and achieving in annual budget and objectives, as approved by the Management, keeping in mind the interest of the company.
• Handle full set of spare parts sales, includes price and freight quotation, checking lead time and availability, issue purchase order, arranging shipment, issue invoice, parts identification, price negotiation with supplier, making the recommendation of spare parts list, training for each dealer,
  chase the payment, setup new customer account, reporting for monthly sales etc.
• Reporting to the General Manager(or Managing director), managing all aspects of Parts and Service sales related administrative work like quotation, order processing, discrepancy mitigation, parts information, INCO Terms etc. from PO to delivery, in your assigned region and as a backup for other region when necessary.
• Maintain and foster good business relationship with all dealers and direct customers, actively promoting products and Services, collecting market intelligence and feedback, for product and business improvements.
• Conduct Parts Sales calls and contacts which includes regular visitations to local and overseas dealers/customers, put up visit reports and draw up follow up action plans, including submission of monthly report. Promote Parts campaigns and canvass new customers.

Job Requirements:

• Technical and engineering background for crane, especially crawler and wheel crane.
• Diploma or degree holder.
• Minimum of 3 to 5 years’ experience.
• Familiar with Microsoft office and SAP system.
• Ability to multitask and work independently.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

Senior Account Manager (Customer Success), Local Markets Team (SPEEDA, Singapore-based)

We seek a talented Account Manager to demonstrate value through lasting rapport with our clientele, primarily in the financial services and consulting sector.

Founded in 2008, Uzabase is a fast-growing tech company, providing a foundation of intelligence that supports the research needs of businesses. We compile, distil and analyse global information to empower users to make timely data-driven decisions, unleashing their creative and innovative potential.

Our flagship product, SPEEDA, helps to increase work productivity and efficiency by providing users with the information they need for strategy formulation, market research and company analysis; this includes company information, industry reports, M&A/fundraising data, global news and experts’ insights, all in one platform.

Trusted by more than 1,700 clients, including financial institutions, consulting firms, corporate advisory firms, private equity funds, MNCs and government investment agencies, SPEEDA is known by its users as the go-to platform for Asia-focused research.

Uzabase Group has offices in Japan, Singapore, the United States, China and Sri Lanka.

Responsibilities

This role manages account renewal activities of our non-Japanese clients in Southeast Asia. You will be responsible for churn risk mitigation and partner with our Customer Success Managers to develop account strategies to optimize long-term value for our clients.

SPEEDA is used by Finance and Consulting industry professionals, so you should be comfortable interacting with senior managers in the industry. Reporting to the Head of Local Markets for SPEEDA Southeast Asia, you will help execute comprehensive account strategies across client segments.

• Understand clients’ businesses, collaborate with the Customer Success team to develop account strategies and drive research projects
• Demonstrate the value of SPEEDA to all users within an assigned market, either in person or through digital mediums
• Achieve the monthly churn rate target
• Be a trusted advocate for data-centric and research-centric decision-making across multiple functions under each account
• Advocate for clients while highlighting market risks and opportunities; foster open communication and collaboration with cross-functional teams
• Exhibit high integrity, professionalism and initiative while working under minimal supervision

Qualifications and Experience

• A bachelor’s degree in Finance, Economics, Business Management or Accounting, with preference for CFA or similar certifications in financial modelling
• Two to three years of B2B Account Management or Customer Success in a SaaS or technology company in Southeast Asia; experience in sectors such as consulting, banking, FinTech or research will also be considered

Desired skills

• Excellent written and spoken English
• Strong interpersonal skills with the ability to maintain good relationships with professionals
• An independent problem-solver and confident presenter, comfortable operating in multicultural settings
• Comfortable with ambiguity, flexible and eager to learn

What do we offer?

• Flexibility (hybrid working arrangements) and autonomy (the freedom to chart out your career growth with team support)
• Competitive remuneration package, including incentive bonus
• Regular travel within Southeast Asia
• Two “long vacations” (seven consecutive days) per year in addition to regular annual leave and childcare leave

Our culture

We acknowledge and celebrate each other’s differences, including diversity of experience, views and cultural backgrounds. It is this diversity that enables us to take on new challenges and innovate in ways that would otherwise be impossible. That means empowering everyone to express their unique points of view and passionately pursue their goals without the roadblocks of hierarchical thinking.

We want to be an organisation that can empower and develop talented people, unique personalities and anyone with something special to add. In short, we want to meet you.

Job Description:

• Coordinating the sales team by preparing quotations, follow-up the order process till receipt of payment, filing document
• Coordinate with multiple stakeholders to arrange of engineer(s) onboard the vessel locally/overseas
• Follow-up on inquiries, documentation
• Establish and maintain good relationships with existing and potential customers
• Provide status updates to the Operation Department for all ongoing and prospective service jobs
• Maintain sales records and keep them in accurate order
• Preparesales reports for management quarterly review
• Follow-up on outstanding invoices
• All other duties as assigned by the Manager

Job Requirements:

• Degree /Dip Holder (Not compulsory)
• Fluent in both written and spoken English
• Proficiency in MS Office
• Understanding of Sales principles and customer service practice
• Min 2 to 3 years experience

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Responsibilities:

• Delivering fast, friendly and accurate service to all guests
• Welcoming each and every guest with a smile and being genuinely friendly and personable at all times
• Attending to guests’ needs as a primary focus
• Strict adherence to grooming standards
• Demonstrates good work habits such as punctuality, orderliness and tidiness
• Promoting teamwork to achieve set goals/targets
• Maintain operational areas to exceed guests cleanliness, comfort and convenience expectations
• Following all food safety, sanitation and hygiene requirements and practices
• Performing all assigned tasks and procedures efficiently and in a timely manner
• Assisting in the completion of station preparation, stocking and making sure that station area is clean
• Accept additional duties and responsibilities as assigned by Superiors

Requirements/Skills:

• At least 1 year relevant experience.
• Pleasant personality and service oriented
• Hardworking with a positive attitude.
• Ability to work well in a team environment
• Good communication and interpersonal skills
• Ability to thrive in a fast-paced and highly energized working environment

Responsibilities:

• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Understands the customer and establishes needs to offer relevant products, services and solutions
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
• Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
• Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
• Enhance customers' experience by introducing them to self-service banking channels that suit their needs
• Meet all service standards and assigned targets at the individual and team levels

Requirement:

• Minimum Diploma in any discipline
• With 1-2 years of experience in customer service-related roles.
• Ability to face customers in banking branch setting.
• Tech-savvy and willing to be trained.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Highlights

• Basic + Commission + Bonus!
• Great Medical Benefits and Staff Purchase
• Engaging and Positive Workplace Culture

Job Description

Responsibilities:

Customer Service:

• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
• Maintain a positive and professional attitude while assisting customers with their needs.
• Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
• Build and maintain strong customer relationships to drive customer loyalty.

Telemarketing:

• Conduct outbound calls to potential customers to promote products or services.
• Generate sales leads and schedule appointments for sales representatives.
• Deliver persuasive and compelling sales pitches to prospective customers.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Achieve individual and team sales targets.

Administrative Support:

• Maintain accurate and up-to-date customer records and sales activities in the CRM system.
• Provide administrative support to the sales team, such as data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficient in using CRM systems and telemarketing tools.
• Good organizational and time management skills.
• Ability to work well in a team and collaborate effectively.
• Resilience and ability to handle rejection.
• High school diploma or equivalent. Additional certifications or training in customer service or sales will be a plus.

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• No experience needed (Training provided)
• Candidates from Hotel / Hospitality / Retail industry preferred. Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 5 days work week (3 weekdays + 2 weekends)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/L979YVW6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

Job Responsibilities

• Perform monthly maintenance and servicing on all project equipment.
• Responsible for troubleshooting, repairing, and testing of project equipment.
• Perform diagnostic, servicing and troubleshooting of faults related to the project equipment.
• Can work independently and be a team player with excellent communication and interpersonal skills.
• Good Electrical/Electronic systems servicing skills & able to learn things fast.
• On-the-Job Training will be provided.

Requirement

• Min NITEC/Higher NITEC/Diploma in Electrical/Mechatronics/Electrical Engineering. Fresh graduates are welcome to apply.
• Prefer candidate to have vehicle for work (motorcycle) due to the nature of work requires frequent travelling.

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• O level / ITE / Diploma in any discipline
• 1 year exp in Customer Service / Call Centre will be added advantages
• Entry level / no exp are welcome
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd
License No : 06C3745
Ivy Ng Siew Hoon / EA. Reg. No: R1102590

• MNC
• Monday - Friday: 8:30 AM - 5: 30 PM
• Location: Jurong East
• Annual Leave from 16 days
• Target variable bonus: 40% of annual pay

Our client is a world leader in HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions.

Responsibilities:

• Oversee a set of accounts, employing an account management process to pinpoint key customers and devise tailored plans for advancing these accounts.
• Identify potential solutions necessary to meet customer requirements, collaborating closely with the Technical Support Team to ensure these options are accessible to customers.
• Spot potential opportunities with both current and prospective customers, and keep them updated on Service Value Added Offerings.
• Spot sales prospects, craft detailed proposals, and orchestrate various processes to guarantee a high level of customer contentment, fostering enduring relationships.
• Address customer grievances by investigating issues with internal stakeholders, internally evaluating potential solutions, and providing recommendations to customers.
• Coordinate routine Service Reviews with customers and Operations teams to discuss ongoing projects and tackle pressing issues.
• Comprehend customer and vertical market demands to determine suitable pricing and selling strategies.
• Draft and review contract terms and conditions.
• Deliver presentations of proposals to customers.
• Undertake any other pertinent duties as assigned.

Requirements:

• Completion of a Diploma program, progressing to a Bachelor's degree in engineering, coupled with a minimum of 2 years of pertinent sales experience.
• Familiarity with HVAC systems, Chiller Plants, Airside solutions, Energy Services, and Building Services would be advantageous.
• Proficiency in reading, analyzing, and interpreting engineering documents. Demonstrated capability to respond effectively to sensitive inquiries or complaints, as well as to comprehend instructions, correspondence, and memos.
• Capacity to identify problems, gather data, establish facts, and derive sound conclusions.
• Motivated to exceed customer expectations by providing options and solutions tailored to their needs.
• Open to acquiring new knowledge and enhancing skills to better serve customers and adapt to evolving offerings.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

· Respond promptly and professionally to customer inquiries and provide updates on shipment status, delivery schedules, and any potential issues or delays.

· Provide customers and other stakeholders with excellent and personalized customers service, meeting and exceeding their KPI and expectations.

· Coordinate with truckers, shipping carriers and other vendors to ensure timely execution of orders.

· Proactively identify and address potential issues or risks related to customer orders.

· Monitor and follow-up on potential orders and bookings.

· Prepare shipping documents such as invoices, Bill of Lading and Notice of Arrival

· Prepare reports based on customers’ requirements.

· Proactively respond to customer enquiries with the intent of providing customer satisfaction and retention

· Ensure all events of orders such as booking details are updated promptly.

· Maintain up-to-date knowledge with port system and any other related shipping systems.

· Develop and maintain a professional and ethical working relation with colleagues.

· Any other duties as assigned by General Manager -Tanks & Chemical Logistics

Responsibilities:

• Delivering fast, friendly and accurate service to all guests
• Welcoming each and every guest with a smile and being genuinely friendly and personable at all times
• Attending to guests’ needs as a primary focus
• Strict adherence to grooming standards
• Demonstrates good work habits such as punctuality, orderliness and tidiness
• Promoting teamwork to achieve set goals/targets
• Maintain operational areas to exceed guests cleanliness, comfort and convenience expectations
• Following all food safety, sanitation and hygiene requirements and practices
• Performing all assigned tasks and procedures efficiently and in a timely manner
• Assisting in the completion of station preparation, stocking and making sure that station area is clean
• Accept additional duties and responsibilities as assigned by Superiors

Requirements/Skills:

• At least 1 year relevant experience.
• Pleasant personality and service oriented
• Hardworking with a positive attitude.
• Ability to work well in a team environment
• Good communication and interpersonal skills
• Ability to thrive in a fast-paced and highly energized working environment

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

The Text Messaging Service Executive in the Crisis Support Team handles incoming texts from our clients in our round-the-clock Care Text service, a text-based service that provides emotional support for those in distress.

He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. He or she provides frontline support to volunteers who are manning the organization’s Care Text service.

Duties and Responsibilities:

• Conduct initial assessment and classify text messages according to the risk levels. Scope of work includes:

1. Classify text messages on the system
2. Make outgoing text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s Care Text Service. Scope of work includes:

1. Assist with care text duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled text with imminent risks and experienced distress as a result
7. Update volunteers on clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Shift Schedules:

Full Time TMS Executive (40 hours):

Staff will be rostered to work on the following shifts:

Morning 7:30am - 4:30pm, Afternoon 1:30pm - 10:30pm, or Night 6pm - 3am.

Shifts will follow a hybrid arrangement: morning and afternoon shifts are to be done from office, while night is done remotely. Staff can expect to do more night shifts, with a cap of 10 night shifts per month.

Part-Time TMS Executive (20 hours):

Work schedule consists of 20 hours per week, inclusive of weekends and public holidays. Staff will be rostered to work on the following shifts:

(A) 10am - 2pm, (B) 5pm - 9pm, or (C) 9pm - 1am. Shifts will be done remotely.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Responsibilities:

• Handle customer inquiries and requests within the group chat promptly, providing clear responses and resolving customer queries;
• Communicate effectively and collaborate with other departments to ensure timely and effective resolution of customer issues;
• Cooperate actively with assigned tasks from supervisors, completing delegated tasks promptly;
• Gather customer feedback and suggestions, provide improvement recommendations to relevant departments, and follow up on feedback;
• Maintain regular communication with customers, foster good customer relationships, and enhance customer satisfaction;
• Familiarize oneself with company products and usage, providing accurate and timely solutions and services to customers.

Requirements:

• Proficient in Mandarin communication, with fluent language skills to express and explain issues clearly and accurately for Mandarin speacking client;
• Deep understanding of company products, proficient in utilizing product features to deliver professional service and support to customers;
• Possess teamwork and strong communication skills, capable of coordinating with different departments to solve problems;
• Demonstrate strong sense of responsibility and execution ability, completing assigned tasks on time;
• Possess excellent service orientation and customer focus, proactively addressing customer needs to deliver high-quality service experiences.

Location: Tanjong Pagar;

Working Hours: Monday to Friday, 9am-6pm, with 1.5 hours of lunch break.

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items